CN112750020A - Automatic tax guiding system - Google Patents
Automatic tax guiding system Download PDFInfo
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- CN112750020A CN112750020A CN202011496451.0A CN202011496451A CN112750020A CN 112750020 A CN112750020 A CN 112750020A CN 202011496451 A CN202011496451 A CN 202011496451A CN 112750020 A CN112750020 A CN 112750020A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/12—Accounting
- G06Q40/123—Tax preparation or submission
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/54—Interprogram communication
- G06F9/546—Message passing systems or structures, e.g. queues
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/46—Multiprogramming arrangements
- G06F9/54—Interprogram communication
- G06F9/547—Remote procedure calls [RPC]; Web services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/04—Billing or invoicing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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Abstract
The invention discloses an automatic tax-guiding system, comprising: the information acquisition module is used for acquiring the identity information of the tax holder and the data information of the tax holder during service handling, and sending the identity information and the data information to the background processing module; the background processing module is used for storing the identity information and the data information and analyzing and processing the data information so as to confirm the tax-related business requirements of the tax clerk; and the pushing module is used for pushing the exclusive service suggestion to the tax holder according to the tax-related business requirement. The invention can provide an accurate tax guiding function, and can perform the pushing function of the specified service on the premise of the big data background, thereby meeting the diversified service requirements of the user. The complexity of handling business by people in tax authorities in various regions is reduced, the user experience is improved, the waiting time condition is reduced, and the requirement of providing high-quality service for life of people is met.
Description
Technical Field
The invention relates to the field of tax transaction, in particular to an automatic tax guide system.
Background
The tax guiding service is used for guiding the taxpayer to handle tax-related matters in a related service area or window, guiding the taxpayer to correctly use self-service tax handling equipment, guiding the taxpayer to correctly fill related forms and tax-related data and providing accurate and rapid tax-related guiding service for the taxpayer, wherein the tax-related guiding service is provided by staff in a tax service hall. The tax service hall is a daily tax place of a tax system, the daily tax service is more and messy, the workload of tax leading personnel in the tax service hall is huge, and the tax leading personnel is tired in leading due to large flow of people in the manual tax leading process of the tax service hall, the knowledge levels of taxpayers are different, so that the policy interpretation cannot be understood, the working error of leading explanation is serious due to artificial emotion influence, the tax leading personnel can be on duty only by professional training, the fatigue and the working inefficiency are easily caused due to long-time leading, and other practical operation problems.
Therefore, an automatic tax system is desired, which can provide an accurate tax guiding function, perform a pushing function of a specified service on the premise of a big data background, and meet diversified service requirements of users. The complexity of handling business by people in tax authorities in various regions is reduced, the user experience is improved, the waiting time condition is reduced, and the requirement of providing high-quality service for life of people is met.
Disclosure of Invention
The invention aims to provide an automatic tax guiding system which can provide an accurate tax guiding function, perform a pushing function of specified services on the premise of a big data background and meet diversified service requirements of users.
In order to achieve the above object, the present invention provides an automatic tax payment system, comprising:
the information acquisition module is used for acquiring the identity information of a tax holder and the data information of the tax holder during service handling and sending the identity information and the data information to the background processing module;
the background processing module is used for storing the identity information and the data information and analyzing and processing the data information to confirm the tax-related service requirements of the tax holder;
and the pushing module is used for pushing the exclusive service suggestion to the tax holder according to the tax-related service requirement.
As an alternative, the information acquisition module includes:
the camera is used for acquiring face information of a tax holder;
the identity card reader is used for acquiring the identity card information of the tax holder;
and comprehensively determining the identity information of the tax holder according to the face information and the identity card information.
As an alternative, the information collection module collects the data information in a code embedding manner and a server embedding manner.
Alternatively, the data information includes: at least one of an area where the taxpayer handles the business, a time for handling the business, a type of handling the business, satisfaction, and tax evaluation.
As an alternative, the information collection module sends the identity information and the data information to the background processing module through a RabbitMQ message queue.
Alternatively, the RabbitMQ message queue is transmitted to the background processing module in a non-blocking asynchronous transmission mode.
As an alternative, the information acquisition module and the background processing module perform real-time data transmission based on an HTTPS protocol and a Restful interface.
As an alternative, the tax leading system further comprises a density analysis module, wherein the density analysis module is used for counting the times of business handling, average handling time and business handling peak time in a set time under different business scenes, and analyzing a business busyness index to optimize the exclusive service suggestion.
As an alternative, the push module pushes the message through a common interface.
As an alternative, the common interface comprises: short message, mail, public number or applet.
The invention has the beneficial effects that:
the invention can estimate the tax-related business requirements which can be handled next time by the tax clerk by collecting the identity information of the tax clerk in the tax handling hall and the data information during business handling, and provides exclusive service suggestions for the tax clerk through a public interface. The complexity of handling business by people in tax authorities in various regions is reduced, the user experience is improved, the waiting time condition is reduced, and the requirement of providing high-quality service for life of people is met.
Furthermore, the data transmission uses the characteristics of an HTTPS protocol and a Restful interface, so that the safety, the real-time performance and the accuracy of data are ensured, and the expandability of other accesses is ensured. Meanwhile, real-time data transmission is carried out on the background processing module, and synchronization and effectiveness of the data are guaranteed.
The method of the present invention has other features and advantages which will be apparent from or are set forth in detail in the accompanying drawings and the following detailed description, which are incorporated herein, and which together serve to explain certain principles of the invention.
Drawings
The above and other objects, features and advantages of the present invention will become more apparent by describing in more detail exemplary embodiments thereof with reference to the attached drawings.
Fig. 1 is a schematic structural diagram of an automatic tax payment system according to an embodiment of the present invention.
Detailed Description
The present invention will be described in more detail below. While the present invention provides preferred embodiments, it should be understood that the present invention may be embodied in various forms and should not be limited by the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the invention to those skilled in the art.
An embodiment of the present invention provides an automatic tax system, fig. 1 shows a schematic structural diagram of the automatic tax system of the embodiment, please refer to fig. 1, and the automatic tax system 10 includes:
the information acquisition module 11 is used for acquiring identity information of a tax holder and data information of the tax holder during service handling, and sending the identity information and the data information to the background processing module 12;
the background processing module 12 is configured to store the identity information and the data information, and analyze and process the data information to determine a tax-related service requirement of the taxpayer;
and the pushing module 13 is used for pushing a customized service suggestion to a tax sponsor according to the tax-related service requirement.
Specifically, in the embodiment, the big data is used as a background, and each time a taxpayer goes to a tax hall to transact business, the information acquisition module 11 of the automatic tax guiding system 10 acquires all processes of transacting business after the taxpayer enters the tax hall, including identity information of the taxpayer and data information during the business transaction. The identity information of the taxpayer is used for confirming the identity of the taxpayer, and can comprise the personal identity of the taxpayer and the identity of a company to which the taxpayer belongs. The data information when handling the business comprises: at least one of an area where the taxpayer handles the business, a time for handling the business, a type of handling the business, satisfaction, and tax evaluation. The information to be filled in when the tax clerk transacts the specific business can be specifically included, the transacted business is tax transacting, purchase invoices, enterprise records, tax refunding and the like, and the information to be filled in is personal/company name, address, contact telephone and the like. This information is stored in the background processing module 12 and is updated and refined as the number of transactions by the tax clerk increases. The background processing module 12 analyzes and processes the information, constructs a tax handling model of the tax handling person, deduces tax related service requirements which the tax handling person may handle next time, and pushes exclusive service suggestions to the tax handling person through the pushing module 13. The service suggestion includes: when to go to and where to handle what kind of business, and the data needed to be prepared when handling business.
According to the embodiment, the tax-related business requirements which can be handled next time by the tax handling person are estimated by collecting the identity information of the tax handling person in the tax handling hall and the data information of the tax handling person, and exclusive service suggestions are provided for the tax handling person through the public interface, so that the diversified business requirements of users are met. The complexity of handling business by people in tax authorities in various regions is reduced, the user experience is improved, the waiting time condition is reduced, and the requirement of providing high-quality service for life of people is met.
In one embodiment, the information collection module comprises: the camera is used for acquiring face information of a tax holder; the identity card reader is used for acquiring the identity card information of the tax holder; and comprehensively determining the identity information of the tax holder according to the face information and the identity card information. The accuracy of the information of the tax holder is ensured through the double mutual detection of the face information and the identity card information. Specifically, the camera and the identity card reader can be arranged on the queuing machine, the tax self-service terminal or near the artificial window, and the camera and the identity card reader can be arranged together or independently. If the taxpayer handles the service in the tax handling hall for the first time, the information acquisition module 11 acquires the identity information and stores the identity information in the background processing module 12, and if the taxpayer does not handle the service for the first time, that is, the identity information of the taxpayer is already stored in the background processing module 12, the background processing module 12 confirms the identity of the taxpayer by comparing the new information with the old information, so as to avoid the repeated storage of the identity information, and ensure that each taxpayer only has one tax handling model, so as to improve the accuracy of the customized service proposal.
In one embodiment, the tax payment system 10 further includes a density analysis module, and the density analysis module is configured to count the number of times of business handling, average handling duration, and business handling peak time in a set time in different business scenarios, and analyze a business busyness index to optimize the customized service recommendation. Specifically, taking the purchase of invoice business as an example, the density analysis module may statistically analyze data (data of a plurality of tax clerks) related to the purchase of invoice business in the last 3 months/half year, where the time distribution of the purchase of invoice is less from 1 day to 10 days, centered from 11 days to 20 days, more from 21 days to the end of the month, the average transaction duration is 10 minutes, the peak time of transaction is concentrated from 23 days to 28 days, and the waiting time of the tax clerks is averagely more than 15 minutes. Based on the above data analysis, the push module 13 may recommend the taxpayer to purchase the invoice before 20 days, especially before 10 days if the purchase condition is satisfied, when sending the service recommendation to the taxpayer who supposedly has a request for purchasing the invoice. Therefore, the voltage reduction and distribution can be carried out on tax service, and the efficient and smooth handling of the service is ensured. The density analysis module can also predict the peak time of buying the invoice according to the number of the invoices distributed per month, for example, the monthly invoice distribution number of a certain tax office is about 3000, and when the monthly invoice distribution number is lower than 2000 in two consecutive months, the next month may have a very high peak value of buying the invoice. The push module prompts the tax holder with the invoice purchasing requirement that peak information of the invoice purchasing is possible to occur, and the tax holder is reminded to purchase the invoice as soon as possible.
The above embodiments are only given, and it can be understood that, in the case of using big data as a background, the available information is not limited to the tax hall, but also can be on websites including an official website of a tax bureau and other service websites, and under the condition that the identity of the tax bureau can be determined, more information can be obtained from multiple channels, so as to provide data preparation and recommendation time before service handling for the tax bureau; satisfaction survey after business handling, tax evaluation opinion feedback and the like; the personalized service recommendation is gradually optimized.
In one embodiment, the push module 13 pushes messages through a common interface. The common interface includes: short message, mail, public number or applet. Specifically, the pushing module can push the message through a mobile phone number or a mailbox reserved by the taxpayer. And the tax clerk can pay attention to the public number of the tax leading system or add small programs to realize information push. The tax clerk can also make question consultation through public numbers, make an online reservation, and the like. The information collection module 11 can collect various information of the tax clerk through the public number.
In one embodiment, the information collecting module 11 collects the data information by means of code burying points and service end burying points. By "buried point," it is a term in the field of data collection (especially in the field of user behavior data collection) that refers to the relevant technology and its implementation process for capturing, processing, and transmitting specific user behaviors or events. Such as the length of time a user views an interface, etc. The technical essence of the embedded point is that events in the running process of the software application are monitored, and judgment and capture are carried out when the events needing attention occur. In the embodiment, a mode of embedding points at the client and the server together, that is, a mode of embedding a code and embedding a server, is adopted to acquire data information. And recording and analyzing the operation business habits of each taxpayer, and collecting the core behaviors of the taxpayers, thereby realizing accurate and crossed user behavior analysis.
In one embodiment, the information collection module 11 sends the identity information and the data information to the background processing module 12 through a RabbitMQ message queue. The RabbitMQ message queue is transmitted to the background processing module 12 in a non-blocking asynchronous transmission mode.
In one embodiment, the information collection module 11 and the background processing module 12 perform real-time data transmission based on an HTTPS protocol and a Restful interface. The data transmission uses the characteristics of an HTTPS protocol and a Restful interface, so that the safety, the real-time performance and the accuracy of data are ensured, and the expandability of other accesses is ensured. Meanwhile, real-time data transmission is performed to the station processing module 12, so that data synchronization and effectiveness are ensured.
The invention collects the identity information of the taxpayer and the data information during service handling through various channels, deduces the tax-related service requirements which can be handled by the taxpayer later, and provides exclusive service suggestions to the taxpayer through a public interface. The complexity of handling business by people in tax authorities in various regions is reduced, the user experience is improved, the waiting time condition is reduced, and the requirement of providing high-quality service for life of people is met. Furthermore, the data transmission uses the characteristics of an HTTPS protocol and a Restful interface, so that the safety, the real-time performance and the accuracy of data are ensured, and the expandability of other accesses is ensured. Meanwhile, real-time data transmission is carried out on the background processing module, and synchronization and effectiveness of the data are guaranteed.
Having described embodiments of the present invention, the foregoing description is intended to be exemplary, not exhaustive, and not limited to the embodiments disclosed. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described embodiments.
Claims (10)
1. An automatic tax system, comprising:
the information acquisition module is used for acquiring the identity information of a tax holder and the data information of the tax holder during service handling and sending the identity information and the data information to the background processing module;
the background processing module is used for storing the identity information and the data information and analyzing and processing the data information to confirm the tax-related service requirements of the tax holder;
and the pushing module is used for pushing the exclusive service suggestion to the tax holder according to the tax-related service requirement.
2. The automatic tax system according to claim 1, wherein the information collecting module comprises:
the camera is used for acquiring face information of a tax holder;
the identity card reader is used for acquiring the identity card information of the tax holder;
and comprehensively determining the identity information of the tax holder according to the face information and the identity card information.
3. The automatic tax system according to claim 1, wherein the information collecting module collects the data information by means of code embedding and service embedding.
4. The automatic tax system according to claim 1, wherein the data information comprises: at least one of an area where the taxpayer handles the business, a time for handling the business, a type of handling the business, satisfaction, and tax evaluation.
5. The automatic tax system according to claim 1, wherein the information collection module sends the identity information and the data information to the background processing module via a RabbitMQ message queue.
6. The automatic tax system according to claim 5, wherein the RabbitMQ message queue is transferred to the background processing module using non-blocking asynchronous transfer.
7. The automatic tax system according to claim 1, wherein the information collection module and the background processing module perform real-time data transmission based on HTTPS protocol and Restful interface.
8. The automatic tax system according to claim 1, wherein the tax system further comprises a density analysis module, the density analysis module is configured to count the number of business transactions, the average transaction duration, and the business transaction peak time in the set time in different business scenarios, and analyze a business busyness indicator to optimize the customized service recommendation.
9. The automatic tax system according to claim 1, wherein the pushing module pushes the message through a common interface.
10. The automatic tax system according to claim 9, wherein the common interface comprises: short message, mail, public number or applet.
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| Application Number | Priority Date | Filing Date | Title |
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| CN202011496451.0A CN112750020A (en) | 2020-12-17 | 2020-12-17 | Automatic tax guiding system |
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| CN202011496451.0A CN112750020A (en) | 2020-12-17 | 2020-12-17 | Automatic tax guiding system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115204836A (en) * | 2022-07-15 | 2022-10-18 | 华夏城视网络电视股份有限公司 | User habit government affair service-based guiding method |
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| CN105139253A (en) * | 2015-08-12 | 2015-12-09 | 浪潮软件集团有限公司 | Cloud optimization method for self-service tax handling |
| CN106530070A (en) * | 2016-11-11 | 2017-03-22 | 山东浪潮商用系统有限公司 | Real name system tax business method applied to face recognition technology |
| CN110766538A (en) * | 2019-10-17 | 2020-02-07 | 山东浪潮商用系统有限公司 | Intelligent tax guiding system based on automatic face recognition |
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- 2020-12-17 CN CN202011496451.0A patent/CN112750020A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105139253A (en) * | 2015-08-12 | 2015-12-09 | 浪潮软件集团有限公司 | Cloud optimization method for self-service tax handling |
| CN106530070A (en) * | 2016-11-11 | 2017-03-22 | 山东浪潮商用系统有限公司 | Real name system tax business method applied to face recognition technology |
| CN110766538A (en) * | 2019-10-17 | 2020-02-07 | 山东浪潮商用系统有限公司 | Intelligent tax guiding system based on automatic face recognition |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115204836A (en) * | 2022-07-15 | 2022-10-18 | 华夏城视网络电视股份有限公司 | User habit government affair service-based guiding method |
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