CN115170348A - Hotel service method and device - Google Patents

Hotel service method and device Download PDF

Info

Publication number
CN115170348A
CN115170348A CN202210778546.4A CN202210778546A CN115170348A CN 115170348 A CN115170348 A CN 115170348A CN 202210778546 A CN202210778546 A CN 202210778546A CN 115170348 A CN115170348 A CN 115170348A
Authority
CN
China
Prior art keywords
service
target
information
target object
services
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN202210778546.4A
Other languages
Chinese (zh)
Inventor
候晓丹
支涛
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Beijing Yunji Technology Co Ltd
Original Assignee
Beijing Yunji Technology Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Beijing Yunji Technology Co Ltd filed Critical Beijing Yunji Technology Co Ltd
Priority to CN202210778546.4A priority Critical patent/CN115170348A/en
Publication of CN115170348A publication Critical patent/CN115170348A/en
Pending legal-status Critical Current

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311—Scheduling, planning or task assignment for a person or group
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Tourism & Hospitality (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Marketing (AREA)
  • Theoretical Computer Science (AREA)
  • General Business, Economics & Management (AREA)
  • Development Economics (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Game Theory and Decision Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Educational Administration (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The disclosure relates to the technical field of hotel services, and provides a hotel service method and device. The method comprises the following steps: receiving first information sent by a target object; judging the target intention of the target object according to the first information; determining a target service from a plurality of services according to the target intention, wherein the plurality of services comprise: a consultation service, a reservation service, and a check-in service; and providing target service for the target object through the target service. By adopting the technical means, the problem that in the prior art, the efficiency of a hotel for handling services for clients is low is solved.

Description

Hotel service method and device
Technical Field
The disclosure relates to the technical field of hotel services, in particular to a hotel service method and device.
Background
Currently, a shop such as a hotel which provides accommodation is dependent on staff to complete all services such as consultation service, reservation service and check-in service, wherein the working efficiency of the staff may be improved by means of a hotel management or service system, and the efficient handling of the hotel services is realized, but the method still depends on the staff at the end, and the efficiency of handling the services is not high; or a plurality of hotel business systems are used for handling different businesses, for example, a hotel consultation system is used for handling consultation businesses, and the demand of one client may need the support of a plurality of hotel business systems, which also causes the problem of low business handling efficiency.
In the course of implementing the disclosed concept, the inventors found that there are at least the following technical problems in the related art: the efficiency of the hotel for transacting business for the client is low.
Disclosure of Invention
In view of this, embodiments of the present disclosure provide a hotel service method, an apparatus, an electronic device, and a computer-readable storage medium, so as to solve the problem in the prior art that a hotel has low efficiency in transacting business for a client.
In a first aspect of the embodiments of the present disclosure, a hotel service method is provided, including: receiving first information sent by a target object; judging the target intention of the target object according to the first information; determining a target service from a plurality of services according to the target intention, wherein the plurality of services comprise: a consultation service, a reservation service, and a check-in service; and providing target service for the target object through the target service.
In a second aspect of the embodiments of the present disclosure, a hotel service device is provided, which includes: the receiving module is configured to receive first information sent by a target object; a judging module configured to judge a target intention of the target object according to the first information; the determining module is configured to determine a target service from a plurality of services according to the target intention, wherein the plurality of services comprise: a consultation service, a reservation service, and a check-in service; and the service module is configured to provide target services for the target objects through the target services.
In a third aspect of the embodiments of the present disclosure, an electronic device is provided, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and the processor implements the steps of the above method when executing the computer program.
In a fourth aspect of the embodiments of the present disclosure, a computer-readable storage medium is provided, which stores a computer program, which when executed by a processor, implements the steps of the above-mentioned method.
Compared with the prior art, the embodiment of the disclosure has the following beneficial effects: receiving first information sent by a target object; judging the target intention of the target object according to the first information; determining a target service from a plurality of services according to the target intention, wherein the plurality of services comprise: a consultation service, a reservation service, and a check-in service; and providing target service for the target object through the target service. By adopting the technical means, the problem that in the prior art, the efficiency of a hotel for handling the business for a client is low can be solved, and the efficiency of the hotel for handling the business for the client is improved.
Drawings
To more clearly illustrate the technical solutions in the embodiments of the present disclosure, the drawings needed for the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present disclosure, and other drawings can be obtained by those skilled in the art without inventive efforts.
FIG. 1 is a scenario diagram of an application scenario of an embodiment of the present disclosure;
fig. 2 is a schematic flow chart diagram of a hotel service method provided by an embodiment of the present disclosure;
figure 3 is a schematic structural diagram of a hotel service device provided by an embodiment of the present disclosure;
fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.
Detailed Description
In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the disclosed embodiments. However, it will be apparent to one skilled in the art that the present disclosure may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present disclosure with unnecessary detail.
A hotel service method and apparatus according to an embodiment of the present disclosure will be described in detail below with reference to the accompanying drawings.
Fig. 1 is a scene schematic diagram of an application scenario of an embodiment of the present disclosure. The application scenario may include terminal devices 1, 2, and 3, server 4, and network 5.
The terminal devices 1, 2, and 3 may be hardware or software. When the terminal devices 1, 2 and 3 are hardware, they may be various electronic devices having a display screen and supporting communication with the server 4, including but not limited to smart phones, robots, laptop portable computers, desktop computers, and the like (for example, 2 may be a robot); when the terminal devices 1, 2, and 3 are software, they may be installed in the electronic devices as above. The terminal devices 1, 2 and 3 may be implemented as a plurality of software or software modules, or may be implemented as a single software or software module, which is not limited by the embodiments of the present disclosure. Further, various applications, such as a data processing application, an instant messaging tool, social platform software, a search type application, a shopping type application, etc., may be installed on the terminal devices 1, 2, and 3.
The server 4 may be a server providing various services, for example, a backend server receiving a request sent by a terminal device establishing a communication connection with the server, and the backend server may receive and analyze the request sent by the terminal device and generate a processing result. The server 4 may be a server, may also be a server cluster composed of a plurality of servers, or may also be a cloud computing service center, which is not limited in the embodiment of the present disclosure.
The server 4 may be hardware or software. When the server 4 is hardware, it may be various electronic devices that provide various services to the terminal devices 1, 2, and 3. When the server 4 is software, it may be multiple software or software modules that provide various services for the terminal devices 1, 2, and 3, or may be a single software or software module that provides various services for the terminal devices 1, 2, and 3, which is not limited in this disclosure.
The network 5 may be a wired network connected by a coaxial cable, a twisted pair cable, and an optical fiber, or may be a wireless network that can interconnect various Communication devices without wiring, for example, bluetooth (Bluetooth), near Field Communication (NFC), infrared (Infrared), and the like, which is not limited in the embodiment of the present disclosure.
The target user can establish a communication connection with the server 4 via the network 5 through the terminal devices 1, 2, and 3 to receive or transmit information or the like. It should be noted that the specific types, numbers and combinations of the terminal devices 1, 2 and 3, the server 4 and the network 5 may be adjusted according to the actual requirements of the application scenarios, and the embodiment of the present disclosure does not limit this.
Fig. 2 is a schematic flowchart of a hotel service method provided in an embodiment of the present disclosure. The hotel services method of figure 2 may be performed by the terminal device or server of figure 1. As shown in fig. 2, the hotel service method includes:
s201, receiving first information sent by a target object;
s202, judging the target intention of the target object according to the first information;
s203, determining a target service from a plurality of services according to the target intention, wherein the plurality of services comprise: a consultation service, a reservation service, and a check-in service;
and S204, providing target service for the target object through the target service.
The embodiment of the disclosure can be applied to a scene of providing accommodation in a hotel, a hotel and the like, and the target object is a client.
The first information may be voice, and the first information is received by a voice receiving device (such as a microphone); the first information may be text, where the first information is received using a text receiving device (e.g., a keyboard, a touchable screen, etc.). The terminal device or server of fig. 1 includes or is connected to a voice receiving means and a text receiving means.
According to the technical scheme provided by the embodiment of the disclosure, first information sent by a target object is received; judging the target intention of the target object according to the first information; determining a target service from a plurality of services according to the target intention, wherein the plurality of services comprise: a consultation service, a reservation service, and a check-in service; and providing target service for the target object through the target service. By adopting the technical means, the problem that in the prior art, the efficiency of a hotel for handling the business for a client is low can be solved, and the efficiency of the hotel for handling the business for the client is improved.
In step S204, providing a target service for a target object through a target service, including: when the target service is a consultation service: providing a consulting service for a target object based on first information, comprising: determining a consultation result based on the first information, and sending the consultation result to the target object; wherein the target service includes a counseling service.
For example, when a client (target object) sends a voice "return for a room tomorrow, the return procedure should be handled before several points" (first information), it can be determined that the client needs a consultation service according to the first information; and determining a consultation result corresponding to the first information, and sending the consultation result to the target object. The consultation result is sent to the target object, and the consultation result can be broadcasted in voice or displayed on a screen.
In step S204, providing a target service for the target object through the target service, including: when the target service is a predetermined service: acquiring second information of a target object corresponding to a preset service; providing a predetermined service for the target object based on the second information, comprising: transacting a predetermined procedure for the target object based on the second information, and sending a predetermined result corresponding to the predetermined procedure to the target object; wherein the target service comprises a predetermined service.
For example, the client (target object) sends "between predetermined standards" (first information) on the line, and it can be determined that the client needs a predetermined service according to the first information; reserving a room for a client requires information (second information) such as an identification card, a number of people who live in the room, and a time of live in the room, and the second information is obtained, for example, the second information is: the number of people who live in the system is one person, the number of the identity card of the client is 3 months and 3 days; and transacting a predetermined procedure for the target object according to the second information, and sending a predetermined result to the target object. Wherein the predetermined result includes information such as a predetermined room number.
In step S204, providing a target service for the target object through the target service, including: when the target service is a check-in service: acquiring third information of a target object corresponding to the check-in service; providing a check-in service for the target object based on the third information, comprising: handling check-in procedures for the target object based on the third information, judging whether the target object needs baggage handling service, and if so, providing baggage handling service for the target object; wherein the target service comprises a check-in service, and the check-in service comprises a baggage handling service.
For example, when a client (target object) utters a voice "i book a standard room before me" (first information), it may be determined that the client needs a check-in service according to the first information; continuously inquiring information (third information) such as a preset room number, an identity card and the like of the client, and transacting check-in procedures for the target object based on the third information (mainly confirming the third information, issuing a room key and the like); if the target object carries large luggage or the target object is inconvenient to move, the target object is judged to need luggage carrying service at the moment, and luggage carrying service is provided for the target object.
Judging whether the target object needs baggage handling service, if so, providing baggage handling service for the target object, comprising: acquiring a picture of luggage of a target object; acquiring tasks to be distributed of a plurality of distribution robots, and determining a target distribution robot from the plurality of distribution robots according to the pictures, the third information and the tasks to be distributed of each distribution robot; generating a target distribution task corresponding to the target object according to the picture, the third information and the task to be distributed of the target distribution robot; and controlling the target distribution robot according to the target distribution task.
The size and possible weight of the luggage can be obtained from the picture of the luggage, and the distribution robot can be checked according to the luggage information; the third information comprises a check-in room number which is a distribution destination; the task to be distributed of each distribution robot has a distribution task that each distribution robot needs to execute in a future period of time, and the target distribution robot is necessarily one of the several with the least task amount of the task to be distributed among the plurality of distribution robots. In order to improve the efficiency of baggage distribution for a plurality of customers, the embodiment of the disclosure determines a target distribution robot most suitable for distributing the baggage of the customer from the plurality of distribution robots according to the task to be distributed, the picture and the third information of each distribution robot.
In step S202, determining a target intention of the target object according to the first information includes: when the first information is voice: performing a preprocessing operation on the first information, wherein the preprocessing operation comprises: pre-emphasis operation, framing operation and windowing operation; performing fast Fourier transform on the first information after the preprocessing operation to obtain a Fourier transform frequency spectrum; inputting the Fourier transform frequency spectrum into a filter to obtain the acoustic characteristics of the first information; and judging the target intention of the target object according to the acoustic features.
The acoustic features in the embodiment of the present disclosure may be linear prediction spectral coefficients LFCC, or acoustic features such as mel-frequency spectrum coefficients MFCC and constant Q transform cepstrum coefficients CQCC, as long as any acoustic feature exists in the prior art. For example, the Fourier transform spectrum is input into a Mel filter to obtain MFCC of the voice to be distinguished; the Fourier transform frequency spectrum is input into a linear filter to obtain LFCC (linear frequency coefficient carrier) \8230 \ 8230of the voice to be distinguished, pre-emphasis operation, framing operation and windowing operation are all the prior art, and the embodiment of the disclosure is not repeated.
In step S202, determining a target intention of the target object according to the first information includes: when the first information is text: performing text regularization processing on the first information; performing text recognition processing on the first information after the text regularization processing to obtain a recognition result, wherein the text recognition processing comprises: word segmentation, common word deletion, part of speech analysis and proper noun identification; and judging the target intention of the target object according to the recognition result.
Text regularization processing: namely, the text is normalized, punctuation marks and the like can be removed as required; word segmentation: dividing words, namely dividing a sentence into a segment; deleting common words: removing high-frequency nonsense words such as "ground", "d", etc.; and (3) part of speech analysis: the words are verbs, nouns, scholars and the like, and the sentence structure can be known; proper noun recognition: differences in company name, person name, place name, and the like.
All the above optional technical solutions may be combined arbitrarily to form optional embodiments of the present application, and are not described herein again.
The following are embodiments of the disclosed apparatus that may be used to perform embodiments of the disclosed methods. For details not disclosed in the embodiments of the apparatus of the present disclosure, refer to the embodiments of the method of the present disclosure.
Fig. 3 is a schematic diagram of a hotel service device provided by an embodiment of the present disclosure. As shown in fig. 3, the hotel services apparatus includes:
a receiving module 301 configured to receive first information sent by a target object;
a judging module 302 configured to judge a target intention of the target object according to the first information;
a determining module 303 configured to determine a target service from a plurality of services according to the target intention, wherein the plurality of services include: a consultation service, a reservation service, and a check-in service;
a service module 304 configured to provide a target service for the target object through the target service.
The embodiment of the disclosure can be applied to a scene of providing accommodation in a hotel, a hotel and the like, and the target object is a client.
The first information may be voice, and the first information is received by a voice receiving device (such as a microphone); the first information may be text, where the first information is received using a text receiving device (e.g., a keyboard, a touchable screen, etc.). The terminal device or server of fig. 1 includes or is connected to a voice receiving means and a text receiving means.
According to the technical scheme provided by the embodiment of the disclosure, first information sent by a target object is received; judging the target intention of the target object according to the first information; determining a target service from a plurality of services according to the target intention, wherein the plurality of services comprise: a consultation service, a reservation service, and a check-in service; and providing target service for the target object through the target service. By adopting the technical means, the problem that in the prior art, the efficiency of a hotel for handling the business for a client is low can be solved, and the efficiency of the hotel for handling the business for the client is improved.
Optionally, the service module 304 is further configured to determine a consultation result based on the first information, and send the consultation result to the target object; wherein the target service includes a consulting service.
For example, the client (target object) sends out a voice "return for next day, the return procedure should be handled before several points" (first information), and the client can be judged to need the consultation service according to the first information; and determining a consultation result corresponding to the first information, and sending the consultation result to the target object. The consultation result is sent to the target object, and the consultation result can be broadcasted in voice or displayed on a screen.
Optionally, the service module 304 is further configured to, when the target service is a predetermined service: acquiring second information of a target object corresponding to a preset service; providing a predetermined service for the target object based on the second information, comprising: processing a predetermined procedure for the target object based on the second information, and sending a predetermined result corresponding to the predetermined procedure to the target object; wherein the target service comprises a predetermined service.
For example, the client (target object) sends "between predetermined standards" (first information) on the line, and it can be determined that the client needs a predetermined service according to the first information; reserving a room for a client requires information (second information) such as an identification card, a number of people who live in the room, and a time of live in the room, and the second information is obtained, for example, the second information is: the number of people who live in the system is one person, the number of the identity card of the client is 3 months and 3 days; and transacting a predetermined procedure for the target object according to the second information, and sending a predetermined result to the target object. Wherein the predetermined result includes information such as a predetermined room number.
Optionally, the service module 304 is further configured to, when the target service is a check-in service: acquiring third information of a target object corresponding to the check-in service; providing a check-in service for the target object based on the third information, comprising: handling check-in procedures for the target object based on the third information, judging whether the target object needs baggage handling service, and if so, providing baggage handling service for the target object; wherein the target service comprises a check-in service, and the check-in service comprises a baggage handling service.
For example, when a client (target object) utters a voice "i book a standard room before me" (first information), it may be determined that the client needs a check-in service according to the first information; continuously inquiring information (third information) such as a predetermined room number, an identity card and the like of the client, and transacting the check-in procedure for the target object based on the third information (mainly confirming the third information, issuing a room key and the like); if the target object carries large luggage or the target object is inconvenient to move, the target object is judged to need luggage carrying service at the moment, and luggage carrying service is provided for the target object.
Optionally, the service module 304 is further configured to obtain a picture of baggage of the target object; acquiring tasks to be distributed of a plurality of distribution robots, and determining a target distribution robot from the plurality of distribution robots according to the pictures, the third information and the tasks to be distributed of each distribution robot; generating a target distribution task corresponding to the target object according to the picture, the third information and the task to be distributed of the target distribution robot; and controlling the target distribution robot according to the target distribution task.
The size and possible weight of the luggage can be obtained from the luggage picture, and the delivery robot can be selected according to the luggage information; the third information comprises a check-in room number which is a distribution destination; the task to be distributed of each distribution robot has a distribution task that each distribution robot needs to execute in a future period of time, and the target distribution robot is necessarily one of the several with the least task amount of the task to be distributed among the plurality of distribution robots. In order to improve the efficiency of baggage distribution for a plurality of customers, the embodiment of the disclosure determines a target distribution robot most suitable for distributing the baggage of the customer from the plurality of distribution robots according to the task to be distributed, the picture and the third information of each distribution robot.
Optionally, the determining module 302 is further configured to, when the first information is speech: performing a preprocessing operation on the first information, wherein the preprocessing operation comprises: pre-emphasis operation, framing operation and windowing operation; performing fast Fourier transform on the first information after the preprocessing operation to obtain a Fourier transform frequency spectrum; inputting the Fourier transform frequency spectrum into a filter to obtain the acoustic characteristic of the first information; and judging the target intention of the target object according to the acoustic features.
The acoustic features in the embodiment of the present disclosure may be linear prediction spectral coefficients LFCC, or acoustic features such as mel-frequency spectrum coefficients MFCC and constant Q transform cepstrum coefficients CQCC, as long as any acoustic feature exists in the prior art. For example, the Fourier transform spectrum is input into a Mel filter to obtain the MFCC of the voice to be distinguished; the Fourier transform frequency spectrum is input into a linear filter to obtain LFCC (linear frequency coefficient carrier) \8230 \ 8230of the voice to be distinguished, pre-emphasis operation, framing operation and windowing operation are all the prior art, and the embodiment of the disclosure is not repeated.
Optionally, the determining module 302 is further configured to, when the first information is text: performing text regularization processing on the first information; performing text recognition processing on the first information after the text regularization processing to obtain a recognition result, wherein the text recognition processing comprises: word segmentation, common word deletion, part of speech analysis and proper noun identification; and judging the target intention of the target object according to the recognition result.
Text regularization processing: namely, the text is normalized, punctuation marks and the like can be removed as required; word segmentation: dividing words, namely dividing a sentence into a segment; deleting common words: removing high-frequency nonsense words such as "ground", "d", etc.; and (3) part of speech analysis: the words are verbs, nouns, scholars and the like, and the sentence structure can be known; proper noun identification: distinction of company name, person name, place name, and the like.
It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation on the implementation process of the embodiments of the present disclosure.
Fig. 4 is a schematic diagram of an electronic device 4 provided by the embodiment of the present disclosure. As shown in fig. 4, the electronic apparatus 4 of this embodiment includes: a processor 401, a memory 402 and a computer program 403 stored in the memory 402 and executable on the processor 401. The steps in the various method embodiments described above are implemented when the processor 401 executes the computer program 403. Alternatively, the processor 401 implements the functions of the respective modules/units in the above-described respective apparatus embodiments when executing the computer program 403.
Illustratively, the computer program 403 may be partitioned into one or more modules/units, which are stored in the memory 402 and executed by the processor 401 to accomplish the present disclosure. One or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution of the computer program 403 in the electronic device 4.
The electronic device 4 may be a desktop computer, a notebook, a palm computer, a cloud server, or other electronic devices. The electronic device 4 may include, but is not limited to, a processor 401 and a memory 402. Those skilled in the art will appreciate that fig. 4 is merely an example of the electronic device 4, and does not constitute a limitation of the electronic device 4, and may include more or fewer components than shown, or some of the components may be combined, or different components, e.g., the electronic device may also include an input-output device, a network access device, a bus, etc.
The Processor 401 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware component, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The storage 402 may be an internal storage unit of the electronic device 4, for example, a hard disk or a memory of the electronic device 4. The memory 402 may also be an external storage device of the electronic device 4, for example, a plug-in hard disk provided on the electronic device 4, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like. Further, the memory 402 may also include both internal storage units of the electronic device 4 and external storage devices. The memory 402 is used for storing computer programs and other programs and data required by the electronic device. The memory 402 may also be used to temporarily store data that has been output or is to be output.
It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules, so as to perform all or part of the functions described above. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.
In the embodiments provided in the present disclosure, it should be understood that the disclosed apparatus/electronic device and method may be implemented in other ways. For example, the above-described apparatus/electronic device embodiments are merely illustrative, and for example, a module or a unit may be divided into only one logical function, and may be implemented in other ways, and multiple units or components may be combined or integrated into another system, or some features may be omitted or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
Units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present disclosure may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, the present disclosure may implement all or part of the flow of the method in the above embodiments, and may also be implemented by a computer program to instruct related hardware, where the computer program may be stored in a computer readable storage medium, and when the computer program is executed by a processor, the computer program may implement the steps of the above methods and embodiments. The computer program may comprise computer program code which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer readable medium may include: any entity or device capable of carrying computer program code, recording medium, U.S. disk, removable hard disk, magnetic disk, optical disk, computer Memory, read-Only Memory (ROM), random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution media, and the like. It should be noted that the computer readable medium may contain suitable additions or additions that may be required in accordance with legislative and patent practices within the jurisdiction, for example, in some jurisdictions, computer readable media may not include electrical carrier signals or telecommunications signals in accordance with legislative and patent practices.
The above examples are only intended to illustrate the technical solution of the present disclosure, not to limit it; although the present disclosure has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not depart from the spirit and scope of the embodiments of the present disclosure, and they should be construed as being included in the scope of the present disclosure.

Claims (10)

1. A hotel service method, comprising:
receiving first information sent by a target object;
judging the target intention of the target object according to the first information;
determining a target service from a plurality of services according to the target intention, wherein the plurality of services comprise: a consultation service, a reservation service, and a check-in service;
and providing target service for the target object through the target service.
2. The method of claim 1, wherein the providing the target service to the target object through the target service comprises:
when the target service is the consultation service:
providing advisory services for the target object based on the first information, comprising: determining a consultation result based on the first information, and sending the consultation result to the target object;
wherein the target service includes the advisory service.
3. The method of claim 1, wherein the providing the target service to the target object through the target service comprises:
when the target service is the predetermined service:
acquiring second information of the target object corresponding to the predetermined service;
providing a predetermined service for the target object based on the second information, including: transacting a predetermined procedure for the target object based on the second information, and sending a predetermined result corresponding to the predetermined procedure to the target object;
wherein the target service comprises the predetermined service.
4. The method of claim 1, wherein the providing the target service to the target object through the target service comprises:
when the target service is the check-in service:
acquiring third information of the target object corresponding to the check-in service;
providing a check-in service for the target object based on the third information, comprising: transacting a check-in procedure for the target object based on the third information, and judging whether the target object needs a baggage handling service, if so, providing the baggage handling service for the target object;
wherein the target service comprises the check-in service, which comprises the baggage handling service.
5. The method of claim 4, wherein said determining whether the target object requires baggage handling services and, if so, providing the baggage handling services to the target object comprises:
acquiring a picture of luggage of the target object;
acquiring tasks to be distributed of a plurality of distribution robots, and determining a target distribution robot from the plurality of distribution robots according to the pictures, the third information and the tasks to be distributed of each distribution robot;
generating a target distribution task corresponding to the target object according to the picture, the third information and a task to be distributed of the target distribution robot;
and controlling the target distribution robot according to the target distribution task.
6. The method according to claim 1, wherein the determining the target intention of the target object according to the first information comprises:
when the first information is voice:
performing a preprocessing operation on the first information, wherein the preprocessing operation includes: pre-emphasis operation, framing operation and windowing operation;
performing fast Fourier transform on the first information after the preprocessing operation to obtain a Fourier transform frequency spectrum;
inputting the Fourier transform spectrum into a filter to obtain the acoustic characteristics of the first information;
and judging the target intention of the target object according to the acoustic features.
7. The method according to claim 1, wherein the determining the target intention of the target object according to the first information comprises:
when the first information is a text:
performing text regularization processing on the first information;
performing text recognition processing on the first information subjected to the text regularization processing to obtain a recognition result, wherein the text recognition processing comprises: word segmentation, common word deletion, part of speech analysis and proper noun identification;
and judging the target intention of the target object according to the recognition result.
8. A hotel services device, comprising:
the receiving module is configured to receive first information sent by a target object;
a judging module configured to judge a target intention of the target object according to the first information;
a determining module configured to determine a target service from a plurality of services according to the target intention, wherein the plurality of services include: a consultation service, a reservation service, and a check-in service;
a service module configured to provide a target service for the target object through the target service.
9. An electronic device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor realizes the steps of the method according to any one of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 7.
CN202210778546.4A 2022-07-04 2022-07-04 Hotel service method and device Pending CN115170348A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202210778546.4A CN115170348A (en) 2022-07-04 2022-07-04 Hotel service method and device

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202210778546.4A CN115170348A (en) 2022-07-04 2022-07-04 Hotel service method and device

Publications (1)

Publication Number Publication Date
CN115170348A true CN115170348A (en) 2022-10-11

Family

ID=83491093

Family Applications (1)

Application Number Title Priority Date Filing Date
CN202210778546.4A Pending CN115170348A (en) 2022-07-04 2022-07-04 Hotel service method and device

Country Status (1)

Country Link
CN (1) CN115170348A (en)

Similar Documents

Publication Publication Date Title
CN107393541B (en) Information verification method and device
US20180276553A1 (en) System for querying models
CN110096584B (en) Response method and device
CN112184154A (en) Business approval method and device
CN109036425A (en) Method and apparatus for operating intelligent terminal
CN111061881A (en) Text classification method, equipment and storage medium
US20240013786A1 (en) Virtual assistant host platform configured for interactive voice response simulation
CN113139869A (en) Credit investigation authorization query processing method and device
CN114297278A (en) Method, system and device for quickly writing batch data
US20230306979A1 (en) Voice processing method and apparatus, electronic device, and computer readable medium
CN110717012A (en) Method, device, equipment and storage medium for recommending grammar
CN111858916B (en) Method and device for clustering sentences
CN110414205A (en) For generating method, apparatus, electronic equipment and the medium of user's portrait
CN115170348A (en) Hotel service method and device
CN111597441B (en) Information processing method and device and electronic equipment
CN111556096B (en) Information pushing method, device, medium and electronic equipment
CN112256855A (en) User intention identification method and device
CN111161067A (en) Method and device for determining transaction route
US10276169B2 (en) Speaker recognition optimization
CN111754984A (en) Text selection method, device, equipment and computer readable medium
US11482112B2 (en) Data processing system with machine learning engine to provide roadside assistance functions
CN115037471B (en) Method, device and storage medium for checking job qualification
CN111782801B (en) Method and device for grouping keywords
CN115062630B (en) Method and device for confirming nickname of robot
CN115080300A (en) Method and device for processing order placing exception of user

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination