CN111556096B - Information pushing method, device, medium and electronic equipment - Google Patents
Information pushing method, device, medium and electronic equipment Download PDFInfo
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- CN111556096B CN111556096B CN202010248433.4A CN202010248433A CN111556096B CN 111556096 B CN111556096 B CN 111556096B CN 202010248433 A CN202010248433 A CN 202010248433A CN 111556096 B CN111556096 B CN 111556096B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3343—Query execution using phonetics
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9535—Search customisation based on user profiles and personalisation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
Abstract
The disclosure relates to the field of data processing, and discloses an information pushing method, an information pushing device, an information pushing medium and electronic equipment. The method comprises the following steps: when clue information provided by a first service provider for a second service is received, acquiring personal information of a target user corresponding to the clue information, wherein the clue information is acquired by the first service provider in the process of providing the first service for the target user; pushing a second service entrance to the target user so that the target user receives a second service by accessing the second service entrance; when a second service access request sent by a target user through a second service entrance is received, configuring the conversation robot according to the personal information of the target user; and connecting the configured conversation robot with the target user to provide a second service for the target user. Under the method, the intermediate links of the different business service are reduced, the efficiency of the different business service is improved, the cost of the different business service is reduced, the service experience of the user is ensured, and the service quality is improved.
Description
Technical Field
The present disclosure relates to the field of data processing technologies, and in particular, to an information pushing method, an information pushing apparatus, an information pushing medium, and an electronic device.
Background
With the development of economic society, the marketing industry status is also changing dramatically. When a person who provides one service finds that his own client does not need his own service but needs other services in the process of getting the client, and he does not have the professional skills for providing the client with the required services, the person can provide the client getting clues to the person with the professional skills for providing the client with the required services, and the corresponding person provides the client with the required services according to the client getting clues, which is the general process of the business-to-business services. However, at present, the customer-obtaining clues involved in the heterogeneous service generally circulate in a form of a document, and a service person who obtains the document contacts the customer to perform corresponding service according to the customer-obtaining clues in the document, so that the method not only involves many links to cause higher cost and low efficiency of the heterogeneous service, but also can reduce user experience due to harassment generated by contacting the customer.
Disclosure of Invention
In the field of data processing technology, to solve the above technical problem, an object of the present disclosure is to provide an information pushing method, apparatus, medium, and electronic device.
According to an aspect of the present disclosure, there is provided an information pushing method, the method including:
when clue information provided by a first service provider for a second service is received, acquiring personal information of a target user corresponding to the clue information, wherein the clue information is acquired by the first service provider in the process of providing the first service for the target user;
pushing a second service entrance to the target user so that the target user can receive a second service by accessing the second service entrance;
when a second service access request sent by the target user through the second service entrance is received, configuring a conversation robot according to the personal information of the target user;
and connecting the configured conversation robot with the target user so as to enable the conversation robot to provide a second service for the target user.
According to another aspect of the present disclosure, there is provided an information pushing apparatus, characterized in that the apparatus includes:
the obtaining module is configured to obtain personal information of a target user corresponding to thread information when the thread information provided by a first service provider for a second service is received, wherein the thread information is obtained by the first service provider in the process of providing the first service for the target user;
the pushing module is configured to push a second service entrance to the target user so that the target user receives a second service by accessing the second service entrance;
the configuration module is configured to configure the conversation robot according to the personal information of the target user when receiving a second service access request sent by the target user through the second service entrance;
and the connection module is configured to connect the configured conversation robot with the target user so as to enable the conversation robot to provide a second service for the target user.
According to another aspect of the present disclosure, there is provided a computer readable program medium storing computer program instructions which, when executed by a computer, cause the computer to perform the method as described above.
According to another aspect of the present disclosure, there is provided an electronic apparatus including:
a processor;
a memory having computer readable instructions stored thereon which, when executed by the processor, implement the method as previously described.
The technical scheme provided by the embodiment of the disclosure can have the following beneficial effects:
the information pushing method provided by the disclosure comprises the following steps: when clue information provided by a first service provider for a second service is received, acquiring personal information of a target user corresponding to the clue information, wherein the clue information is acquired by the first service provider in the process of providing the first service for the target user; pushing a second service entrance to the target user so that the target user can receive a second service by accessing the second service entrance; when a second service access request sent by the target user through the second service entrance is received, configuring a conversation robot according to the personal information of the target user; and connecting the configured conversation robot with the target user so that the conversation robot provides a second service for the target user. According to the method, on one hand, after clue information of the second service is received, the second service entrance is pushed to the target user, the target user can directly receive the second service provided by the conversation robot through the second service entrance, intermediate links of the different business service are reduced, and the robot provides the service without waiting for manual idle, so that the different business service efficiency is improved, and the different business service cost is reduced; on the other hand, the starting of the heterogeneous service is carried out based on the call request actively sent by the user, so that the defect of harassment of the user when the user is provided with the service through active outbound is avoided, and the service experience of the user is ensured; in addition, the conversation robot providing the second service is configured according to the personal information of the target user, so that the requirements of the target user can be better met, and the service quality is improved.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
Fig. 1 is a schematic diagram of a system architecture of an information push method according to an exemplary embodiment;
FIG. 2 is a flow diagram illustrating a method of pushing information in accordance with an exemplary embodiment;
FIG. 3 is a flowchart illustrating details of steps 210 and 220 according to one embodiment shown in a corresponding embodiment in FIG. 2;
FIG. 4 is a flow diagram illustrating the manner in which a conversation robot may feedback on a target question posed by a target user in accordance with an illustrative embodiment;
FIG. 5 is a block diagram illustrating an information push device in accordance with an exemplary embodiment;
FIG. 6 is a block diagram illustrating an example of an electronic device implementing the above-described information push method according to an example embodiment;
fig. 7 is a computer-readable storage medium for implementing the information push method according to an exemplary embodiment.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present invention. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the invention, as detailed in the appended claims.
Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repetitive description will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities.
The present disclosure first provides an information push method. The information pushing method provided by the disclosure mainly pushes the different industry service to the user in an information pushing mode. The heterogeneous service is a process of providing a user with another service according to a requirement after the requirement for another service is obtained in the process of providing the user with one service. The service can be a physical product sale service or a virtual product service. The information pushing method can realize the different industry service, and the clue information of another service obtained in the process of providing one service for the user is converted into the real service to be provided for the user, so that the different industry service efficiency is improved, and the different industry service cost is reduced.
The implementation terminal of the present disclosure may be any device having an operation and processing function, which may be connected to an external device for receiving or sending data, and specifically may be a portable mobile device, such as a smart phone, a tablet computer, a notebook computer, a PDA (Personal Digital Assistant), or the like, or may be a fixed device, such as a computer device, a field terminal, a desktop computer, a server, a workstation, or the like, or may be a set of multiple devices, such as a physical infrastructure of cloud computing or a server cluster.
Optionally, the implementation terminal of the present disclosure may be a server or a physical infrastructure of cloud computing.
Fig. 1 is a schematic diagram of a system architecture of an information push method according to an exemplary embodiment. As shown in fig. 1, the system architecture includes a desktop computer 110, a server 120, a database 130, and a smartphone 140, the smartphone 140 is used by a user, the desktop computer 110, the database 130, and the smartphone 140 are respectively connected to the server 120 through a communication link, the desktop computer 110 is also connected to the smartphone 140 through a communication link, and the communication link can be used for receiving and sending data. In this embodiment, the server 120 is an implementation terminal of the present disclosure, and a session robot for providing the second service is fixed on the server 120, and the desktop 110 may be used by a person providing the first service, or may be fixed on the session robot for providing the first service. One specific procedure when the information push method provided by the present disclosure is applied to the system architecture shown in fig. 1 may be as follows: first, a user of the desktop computer 110 or a conversation robot fixed to the desktop computer 110 and used for providing a first service converses with a user using the smartphone 140 through a communication link in a manner of voice, audio, video, text, and the like, so as to provide the first service to the user. In the process of providing the first service for the user, the desktop computer 110 may acquire the requirement information of the user for the second service, wherein the requirement information may be entered by a person providing the first service or may be acquired automatically by a conversation robot; then, the desktop computer 110 may provide the information about the user's requirement for the second service as clue information to the server 120 via the communication link; next, after obtaining the thread information, the server 120 may obtain the personal information of the user from the database 130 and generate information required by the corresponding second service portal according to the thread information, and then generate and push the second service portal to the user of the smartphone 140; then, the server 120 may further receive a second service access request sent by the user through the second service portal, at this time, configure the conversation robot according to the obtained personal information of the user; and finally, the conversation between the conversation robot and the user is connected, and at the moment, the conversation in the forms of audio and video, voice and the like can be carried out between the conversation robot and the user to provide a second service for the user. Therefore, the clue information of the second service obtained in the process of providing the first service for the user is converted into the real second service to be provided for the user, the circulation of the service information is accelerated, and the efficiency of the different service is improved.
It should be noted that fig. 1 is only one embodiment of the present disclosure. Although the implementation terminal in the embodiment shown in fig. 1 is a server, the user terminal is a smartphone, and the terminal providing the first service is a desktop computer, in other embodiments, the implementation terminal, the user terminal, and the terminal providing the first service of the present disclosure may be various terminals or devices as described above; although in the embodiment, the data such as the personal information of the user is stored in the database connected to the local terminal, in other embodiments or specific applications, the data such as the personal information of the user may be stored on any storage device connected to and accessible by the local terminal, and may also be stored locally at the local terminal. The present disclosure is not intended to be limited thereby, nor should the scope of the present disclosure be limited thereby.
Fig. 2 is a flow chart illustrating an information pushing method according to an example embodiment. The information pushing method of this embodiment may be executed by a server, as shown in fig. 2, and includes the following steps:
Wherein the cue information is obtained by the first service provider in providing the first service to the target user.
The first service and the second service are different services, and they may be any type of goods or product service, or virtual product service, such as application service for insurance, loan, financing, etc., or physical product service, such as purchase consultation service for products such as computers, mobile phones, etc.
The thread information is information about who needs the second service and what second service is needed, and the home terminal can provide the second service needed by the home terminal to the corresponding target user according to the thread information.
The target user corresponding to the clue information is the user needing the second service.
The personal information of the user may include various information related to the user, such as age, occupation, sex, address, family, marital status, and academic calendar.
In one embodiment, the obtaining of the personal information of the target user corresponding to the thread information includes:
and acquiring the personal information of the corresponding target user from the clue information.
In one embodiment, the obtaining of the personal information of the target user corresponding to the thread information when receiving the thread information provided by the first service provider for the second service includes:
when clue information provided by a first service provider for a second service is received, acquiring the address and the name of a target user in the clue information;
and querying personal information respectively matched with the address and the name of the target user from a preset user information database to serve as the personal information of the target user corresponding to the clue information.
The second service entry may be any entry that provides the second service to the user according to the user instruction, the second service entry may be a link, or may also be a control that can be triggered, such as a button, and the second service entry may be displayed on various interfaces that can interact with the user, such as a popup window, a dialog box, and a page, and the second service entry may be pushed to the user by pushing various interfaces that can interact with the user, such as a popup window, a dialog box, and a page, that include the second service entry.
The local end may receive data or send data out based on various protocols, such as HTTP (Hyper Text Transfer Protocol).
In one embodiment, the clue information includes an identification of a target user and an identification of a second service required by the target user, and the specific steps of step 210 and step 220 may be as shown in fig. 3. Fig. 3 is a flowchart illustrating the details of steps 210 and 220 according to an embodiment shown in a corresponding embodiment of fig. 2. As shown in fig. 3, the method comprises the following steps:
step 211, when thread information provided by the first service provider for the second service is received, acquiring an identifier of a target user and a second service identifier required by the target user from the thread information.
The identification of the target user and the identification of the second service required by the target user may be character sequences for uniquely identifying a target user and a second service, respectively. The character sequence may be arranged by any one or more of letter, number, underline, etc., for example, HHDI0001 may be used as a target user identifier or a second service identifier.
Step 212, obtaining the personal information corresponding to the identifier of the target user as the personal information of the target user corresponding to the clue information.
In one embodiment, a table of correspondence between user identifiers and personal information is pre-established, and the obtaining of the personal information corresponding to the identifier of the target user as the personal information of the target user corresponding to the thread information includes:
and acquiring the personal information corresponding to the identification of the target user as the personal information of the target user corresponding to the clue information by inquiring a pre-established corresponding relation table of the user identification and the personal information.
Step 221, pushing a second service entry corresponding to the second service identifier to a target user corresponding to the identifier of the target user, so that the target user receives a second service by accessing the second service entry.
In one embodiment, each service identifier and the corresponding service entry are pre-stored in a database, a second service entry corresponding to the second service identifier is determined by querying the database, and then the second service entry is pushed to the target user.
It is easy to understand that the identifier of the target user may uniquely determine the identity of one user, and therefore, the target user corresponding to the identifier of the target user is the target user corresponding to the clue information.
When the conversation robot provides the second service, the second service can be provided through voice call, and the second service can also be provided through audio and video call. For the conversation robot providing the second service of voice call, the voice of the conversation robot may be configured, for example, the tone color, the speech rate, the voice gender, and the like may be configured; for a conversation robot providing a second service of audio-video conversation, the voice and the synthetic portrait of the conversation robot may be configured, for example, the voice may be configured with the tone color, the speech rate, the voice gender, etc., and the synthetic portrait may be configured with the gender, the age, etc.
The audio and video call can be realized based on technologies such as portrait synthesis, voice synthesis, expression modeling, audio and visual information relation mapping and the like, in the process, a virtual portrait capable of speaking is presented to a user generally in an audio and video stream mode, and conversation with the user is carried out by utilizing the virtual portrait, so that a second service is provided for the user.
As described above, the personal information of the user may include various information related to the user, such as age, occupation, sex, address, family, marital status, and academic calendar, and the way of configuring the conversation robot according to the personal information of the target user may be various.
For example, the voice and/or the synthetic human image of the conversation robot may be configured to have a gender according to the gender of the target user, for example, if the gender of the target user is male, the voice and/or the synthetic human image of the conversation robot may be configured to have a female gender; the voice and/or the synthetic portrait of the conversation robot may also be configured to be most suitable for the age of the target user according to the age of the target user. For example, if the target user is 30 years old and the experience of the user is best when empirically determining to configure the voice and/or the synthetic portrait of the conversation robot to be 25 years old, then the voice and/or the synthetic portrait of the conversation robot may be configured to be 25 years old.
The dialogue robot can also be configured by integrating various personal information of the target user. The configuration mode can be obtained through learning of machine learning models such as deep learning and decision trees, and therefore configuration accuracy is guaranteed.
In one embodiment, when receiving a second service access request sent by the target user through the second service portal, configuring a conversation robot according to the personal information of the target user, including:
when a second service access request sent by the target user through the second service entrance is received, determining a conversation robot image suitable for providing a second service for the target user according to the personal information of the target user;
and configuring the conversation robot according to the conversation robot image and the preset voice and speed.
The conversational robot character is a virtualized robot character that may be visually presented to a user, such as may be a young male, a young female, a mature male, an mature female, and so forth. The speech is a specific setting mode of acoustic characteristics such as loudness, timbre, tone and the like, the speech speed is the speed of the output content of the conversation robot, for example, the speech speed can be configured to be 50 words/minute, and the conversation robot image which is determined to be suitable for providing the second service for the target user according to the personal information of the target user can be realized by using machine learning models such as a neural network, a decision tree and the like.
In the embodiment, before the dialog robot is used for providing the second service for the target user, the dialog robot is configured into an image suitable for providing the second service for the target user according to the personal information of the target user, and the voice and the speech speed are configured, so that the dialog robot providing the second service for the target user in an audio and video mode can better provide the service for the target user, better meet the requirements of the target user, and improve the service quality.
In one embodiment, the personal information of the target user includes household registration information, gender, age and academic history, and the configuring the dialogue robot according to the personal information of the target user includes:
determining whether the household registration location of the target user has a dialect or not according to the household registration information in the personal information of the target user;
if so, the voice of the conversation robot is configured to the corresponding dialect.
Various dialects can be learned by utilizing a machine learning model in advance, and after learning is finished, the dialects can be conversed by using the corresponding dialects through configuration;
configuring the voice of the conversation robot into corresponding gender according to the gender in the personal information of the target user;
and configuring the speech rate of the conversation robot according to the age and the academic history in the personal information of the target user. For example, if the household registration information in the personal information of the target user is obtained in the form of a chinese dialect, that is, a chinese dialect, speaking a chinese dialect, in the household registration location of the target user, the voice of the conversation robot needs to be configured as a chinese dialect; for example, if the gender of the target user is male, the voice of the conversation robot may be configured as male, or the voice of the conversation robot may be configured as female; similarly, if the gender of the target user is female, the voice of the conversation robot can be configured as female, or the voice of the conversation robot can be configured as male; for example, if the academic calendar is below the university or the age is above 60 years, the dialogue robot is configured to the first speech rate, otherwise, the dialogue robot is configured to the second speech rate, and the first speech rate is lower than the second speech rate.
In this embodiment, the dialog robot provides the second service for the target user by speaking the dialect and performing a dialog with the user who speaks the dialect, which can increase the proximity of the robot and the user, thereby improving the service experience of the user; by configuring the voice gender of the conversation robot correspondingly according to the gender of the target user, the user can be more willing to accept the second service; and the speech rate of the conversation robot is configured according to the age and the academic history, so that the user can more easily understand the information transmitted by the conversation robot, and the service experience of the user can also be improved.
In one embodiment, the second service corresponds to a product, the call is a voice call or an audio-video call, the conversation robot is preconfigured with dialogs for multiple rounds of conversations, the dialogs include a main-flow dialogs, a special-scene dialogs, a target dialogs and a question-and-answer dialogs, wherein:
the main session is used for providing a key node session service in the process of providing a second service for the target user, and the key node session service comprises: opening a field, and introducing and ending a product corresponding to the second service;
the special scenario dialog is used for providing special dialog services, and the special dialog services include: the method comprises the following steps of asking questions of a target user again when feedback information of the target user is not matched with a question of the conversation robot, and requesting the target user to speak or ask the question repeatedly;
the target conversation is used for collecting user information of the target user and recommending a product corresponding to the second service for the target user according to the user information;
the question-and-answer operation is used for making feedback aiming at the target question proposed by the target user.
The specific manner of collecting the user information of the target user by using the target dialogues may be various, for example, the relevant information of the user may be extracted by a slot extraction technique, such as asking the user about monthly income, and then the information including numbers in the user answer may be extracted from the user answer through word segmentation and semantic analysis.
Each dialect generally comprises a plurality of sentences which can be used for multi-turn dialogues, and through the combination of the main flow dialogues, the special scene dialogues, the target dialogues and the question-answering dialogues, the comprehensive coverage of the dialogues in the multi-turn dialogues is realized, so that the dialog robot can better complete the multi-turn dialogues, and the service experience of a target user is improved.
In one embodiment, the question-answer and answer operation corresponds to a question-answer operation library, the question-answer operation library includes a plurality of question information and answer information corresponding to each question information, and the way for the dialog robot to feed back the target question posed by the target user may be as shown in fig. 4. Fig. 4 is a flow diagram illustrating the manner in which a conversational robot may feedback on a target question posed by a target user, according to an example embodiment. Referring to fig. 4, the method comprises the following steps:
and step 410, sequentially acquiring each question information in the question-answer library and calculating the similarity between the question information and the target question.
In one embodiment, sequentially obtaining information of each question in the question-answer library and calculating similarity to the target question includes:
acquiring the information of each question in the question-answer library, and dividing the information of each question and the target question into words;
for each question information, determining the number of words contained by the question information and the target question together as a first number, and determining the number of words in a union set of the question information and the words contained by the target question as a second number;
and determining the ratio of the first number and the second number corresponding to each question information as the similarity of the question information and the target question.
And step 420, acquiring question information matched with the target question from the question information as target question information based on the similarity between the question information and the target question.
In one embodiment, step 420 may include: and acquiring the question information corresponding to the maximum similarity as the target question information matched with the target question.
In one embodiment, the obtaining, from the question information based on the similarity between the question information and the target question, question information that matches the target question as target question information includes:
acquiring question information corresponding to the maximum similarity as candidate target question information;
judging whether the similarity of the candidate target problem information is greater than a preset similarity threshold value or not;
and if so, taking the candidate target question information as target question information matched with the target question.
In this embodiment, the problem information with the largest similarity and the similarity larger than the predetermined similarity threshold is selected as the target problem information, so that the selected target problem information is not only the largest in similarity, but also the similarity is high enough, thereby ensuring the similarity between the selected problem information and the target problem, ensuring the matching between the feedback made for the target problem proposed by the target user and the target problem, and enabling the user to obtain good experience when receiving the second service.
In one embodiment, the obtaining, as target problem information, problem information that matches the target problem from among the problem information based on the similarity obtained for each problem information includes:
acquiring corresponding problem information with the similarity larger than a preset similarity threshold value as candidate target problem information;
and selecting one of the candidate target question information as the target question information matched with the target question.
In the case that the similarity is greater than the predetermined similarity threshold, the higher the similarity of one question information does not necessarily mean that the question information is slightly lower than the similarity but the same question information with the similarity greater than the predetermined similarity threshold matches the target question better.
Because the target question information is sufficiently matched with or similar to the target question, on the basis, the answer information corresponding to the target question information is sent to the target user as feedback information, so that the target question proposed by the target user can be solved to a great extent, and the second service can be smoothly provided for the target user.
And 240, connecting the configured conversation between the conversation robot and the target user so that the conversation robot provides a second service for the target user.
As described above, the call between the conversation robot and the target user may be a voice call or an audio/video call, and by connecting the call between the conversation robot and the target user, an audio data stream or an audio/video data stream may be sent to the target user, and an audio data stream or an audio/video data stream sent by the target user may be received, thereby providing a second service for the target user.
After the audio/video call between the conversation robot and the target user is established, the video data transmission when the conversation robot provides the second service for the target user can be realized based on various network protocols, for example, the WebRTC protocol can be used.
In one embodiment, the second service is a product procurement service, and the connecting the configured conversation robot to the target user to make the conversation robot provide the second service for the target user includes:
the method comprises the steps of connecting an audio and video call between a configured conversation robot and a target user, and sending first audio and video information to the target user through the audio and video call, wherein the first audio and video information is information for prompting the target user to prepare data required by product procurement service;
and receiving second audio and video information fed back by the target user according to the first audio and video information, and taking the second audio and video information as image information required by the target user to purchase a product, so as to provide a product purchase service for the target user based on the image information.
For example, if the product subscription service is a loan product subscription service, the image information required by the target user for subscribing the product obtained through the audio/video call may be the identity card of the target user, the image information of the handheld identity card of the target user, and the like, so that the acquisition of the identity information of the target user required by the loan is completed in one step, and the target user can be helped to implement the loan subscription.
In one embodiment, the second service portal pushed to the target user is included in a second service introduction page pushed to the target user, and the method further comprises:
when the difference between the current time and the time for pushing the second service entrance to the target user is equal to a preset value and a second service access request sent by the target user through the second service entrance is not received, detecting whether the target user has accessed the second service introduction page;
and if the target user accesses the second service introduction page, sending the personal information of the target user to order following personnel corresponding to the second service for manual service.
When the target user accesses the second service introduction page but does not access the second service entrance contained in the second service introduction page, the target user does not like to receive the second service in a man-machine conversation mode, and at the moment, the manual service is provided for the target user by using a manual mode, so that the loss of customers is avoided, and the user experience is also ensured.
In summary, according to the information pushing method provided in the embodiment of fig. 2, on one hand, by pushing the second service entry to the target user after receiving the clue information about the second service, the target user can directly receive the second service provided by the conversation robot through the second service entry, which reduces intermediate links of the business cut service, and since the robot provides the service without waiting for a manual idle time, the efficiency of the business cut service is improved, and the cost of the business cut service is reduced; on the other hand, the starting of the heterogeneous service is carried out based on the call request actively sent by the user, so that the defect of harassment of the user when the user is provided with the service through active outbound is avoided, and the service experience of the user is ensured; in addition, the conversation robot providing the second service is configured according to the personal information of the target user, so that the requirements of the target user can be better met, and the service quality is improved.
The disclosure also provides an information pushing device, and the following device embodiments of the disclosure are provided.
Fig. 5 is a block diagram illustrating an information push device according to an example embodiment. As shown in fig. 5, the information pushing apparatus 500 includes:
an obtaining module 510, configured to, when thread information provided by a first service provider for a second service is received, obtain personal information of a target user corresponding to the thread information, where the thread information is obtained by the first service provider in a process of providing the first service for the target user;
a pushing module 520 configured to push a second service portal to the target user so that the target user accepts a second service by accessing the second service portal;
a configuration module 530 configured to configure a dialog robot according to the personal information of the target user when receiving a second service access request sent by the target user through the second service portal;
a connection module 540 configured to connect the configured conversation robot to the target user so that the conversation robot provides a second service to the target user.
According to a third aspect of the present disclosure, there is also provided an electronic device capable of implementing the above method.
As will be appreciated by one skilled in the art, aspects of the present invention may be embodied as a system, method or program product. Thus, various aspects of the invention may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" system.
An electronic device 600 according to this embodiment of the invention is described below with reference to fig. 6. The electronic device 600 shown in fig. 6 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 6, the electronic device 600 is embodied in the form of a general purpose computing device. The components of the electronic device 600 may include, but are not limited to: the at least one processing unit 610, the at least one memory unit 620, and a bus 630 that couples the various system components including the memory unit 620 and the processing unit 610.
Wherein the storage unit stores program code that is executable by the processing unit 610 such that the processing unit 610 performs the steps according to various exemplary embodiments of the present invention as described in the section "example methods" above in this specification.
The storage unit 620 may include readable media in the form of volatile memory units, such as a random access memory unit (RAM) 621 and/or a cache memory unit 622, and may further include a read only memory unit (ROM) 623.
The storage unit 620 may also include a program/utility 624 having a set (at least one) of program modules 625, such program modules 625 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
The electronic device 600 may also communicate with one or more external devices 800 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a user to interact with the electronic device 600, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 600 to communicate with one or more other computing devices. Such communication may occur via input/output (I/O) interface 650. Also, the electronic device 600 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network such as the Internet) via the network adapter 660. As shown, the network adapter 660 communicates with the other modules of the electronic device 600 over the bus 630. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the electronic device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, and may also be implemented by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, a terminal device, or a network device, etc.) to execute the method according to the embodiments of the present disclosure.
According to a fourth aspect of the present disclosure, there is also provided a computer-readable storage medium having stored thereon a program product capable of implementing the above-mentioned method of the present specification. In some possible embodiments, aspects of the invention may also be implemented in the form of a program product comprising program code means for causing a terminal device to carry out the steps according to various exemplary embodiments of the invention described in the above section "exemplary methods" of the present description, when said program product is run on the terminal device.
Referring to fig. 7, a program product 700 for implementing the above method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited in this regard and, in the present document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
A computer readable signal medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
Program code embodied on a readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computing device, partly on the user's device, as a stand-alone software package, partly on the user's computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
Furthermore, the above-described drawings are only schematic illustrations of processes involved in methods according to exemplary embodiments of the invention, and are not intended to be limiting. It will be readily appreciated that the processes illustrated in the above figures are not intended to indicate or limit the temporal order of the processes. In addition, it is also readily understood that these processes may be performed synchronously or asynchronously, e.g., in multiple modules.
It will be understood that the invention is not limited to the precise arrangements that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the invention is limited only by the appended claims.
Claims (10)
1. An information pushing method, characterized in that the method comprises:
when clue information of a second service provided by a first service provider is received, acquiring personal information of a target user corresponding to the clue information, wherein the clue information is acquired by the first service provider in a process of providing the first service for the target user, and the first service and the second service are different goods or product services;
pushing a second service entrance to the target user so that the target user can receive a second service by accessing the second service entrance;
when a second service access request sent by the target user through the second service entrance is received, configuring a conversation robot according to the personal information of the target user, wherein the configuration of the conversation robot at least comprises the configuration of the sound of the conversation robot;
and connecting the configured conversation robot with the target user so as to enable the conversation robot to provide a second service for the target user.
2. The method of claim 1, wherein the thread information includes an identifier of a target user and an identifier of a second service required by the target user, and when receiving the thread information provided by the first service provider for the second service, acquiring personal information of the target user corresponding to the thread information comprises:
when clue information provided by a first service provider for a second service is received, acquiring an identifier of a target user and a second service identifier required by the target user from the clue information;
acquiring personal information corresponding to the identification of the target user as the personal information of the target user corresponding to the clue information;
the pushing a second service entry to the target user so that the target user receives a second service by accessing the second service entry includes:
and pushing a second service entrance corresponding to the second service identification to a target user corresponding to the identification of the target user so that the target user receives a second service by accessing the second service entrance.
3. The method according to claim 1 or 2, wherein the second service corresponds to a product, the call is a voice call or an audio-video call, the conversation robot is preconfigured with dialogs for multiple rounds of conversation, the dialogs include a main-flow dialogs, a special-scene dialogs, a target dialogs, and a question-and-answer dialogs, wherein:
the main session is used for providing a key node session service in the process of providing a second service for the target user, and the key node session service comprises: opening a field, and introducing and ending a product corresponding to the second service;
the special scenario dialog is used for providing special dialog services, and the special dialog services include: the method comprises the following steps of asking questions of a target user again when feedback information of the target user is not matched with problems of a conversation robot, and asking the target user to speak or ask questions repeatedly;
the target conversation is used for collecting user information of the target user and recommending a product corresponding to the second service for the target user according to the user information;
the question-answer is used for feeding back aiming at the target question proposed by the target user.
4. The method according to claim 3, wherein the question-answer corresponds to a question-answer library including a plurality of question information and answer information corresponding to each question information, and the conversation robot gives feedback on the target question posed by the target user by:
sequentially acquiring each question information in the question-answer library and calculating the similarity with the target question;
acquiring question information matched with the target question from the question information as target question information based on the similarity between the question information and the target question;
and acquiring answer information corresponding to the target question information as feedback information of the target question, and sending the feedback information to the target user.
5. The method according to claim 4, wherein the obtaining of question information matching the target question from among the question information based on the similarity between the question information and the target question as target question information comprises:
acquiring question information corresponding to the maximum similarity as candidate target question information;
judging whether the similarity of the candidate target problem information is greater than a preset similarity threshold value or not;
and if so, taking the candidate target question information as target question information matched with the target question.
6. The method of claim 3, wherein the second service is a product procurement service, and the connecting the configured conversation robot to the target user to make the conversation robot provide the second service to the target user comprises:
the method comprises the steps of connecting an audio-video call between a configured conversation robot and a target user, and sending first audio-video information to the target user through the audio-video call, wherein the first audio-video information is information for prompting the target user to prepare data required by product purchase service;
and receiving second audio and video information fed back by the target user according to the first audio and video information, and taking the second audio and video information as image information required by the target user to purchase a product, so as to provide a product purchase service for the target user based on the image information.
7. The method of claim 1, wherein the second service portal pushed to the target user is included in a second service introduction page pushed to the target user, and wherein the method further comprises:
when the difference between the current time and the time for pushing the second service entrance to the target user is equal to a preset value and a second service access request sent by the target user through the second service entrance is not received, detecting whether the target user has accessed the second service introduction page;
and if the target user accesses the second service introduction page, sending the personal information of the target user to a documentary staff corresponding to the second service for manual service.
8. An information pushing apparatus, characterized in that the apparatus comprises:
the system comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is configured to acquire personal information of a target user corresponding to clue information when the clue information of a second service provided by a first service provider is received, the clue information is acquired by the first service provider in the process of providing the first service for the target user, and the first service and the second service are different goods or product services;
the pushing module is configured to push a second service entrance to the target user so that the target user receives a second service by accessing the second service entrance;
a configuration module configured to configure a conversation robot according to the personal information of the target user when receiving a second service access request sent by the target user through the second service entrance, wherein the configuration of the conversation robot at least comprises the configuration of the sound of the conversation robot;
and the connection module is configured to connect the configured conversation robot with the target user so as to enable the conversation robot to provide a second service for the target user.
9. A computer-readable program medium, characterized in that it stores computer program instructions which, when executed by a computer, cause the computer to perform the method according to any one of claims 1 to 7.
10. An electronic device, characterized in that the electronic device comprises:
a processor;
a memory having stored thereon computer readable instructions which, when executed by the processor, implement the method of any of claims 1 to 7.
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