CN115146826A - Order processing method and device for network appointment vehicle application - Google Patents

Order processing method and device for network appointment vehicle application Download PDF

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Publication number
CN115146826A
CN115146826A CN202210635708.9A CN202210635708A CN115146826A CN 115146826 A CN115146826 A CN 115146826A CN 202210635708 A CN202210635708 A CN 202210635708A CN 115146826 A CN115146826 A CN 115146826A
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China
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type
appointment
network
car
travel
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CN202210635708.9A
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Chinese (zh)
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谷贺
李欣睿
苏阳
高海滨
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Beijing Didi Infinity Technology and Development Co Ltd
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Beijing Didi Infinity Technology and Development Co Ltd
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Priority to CN202210635708.9A priority Critical patent/CN115146826A/en
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0645—Rental transactions; Leasing transactions
    • G06Q50/40—

Abstract

The invention provides an order processing method and device for a network taxi appointment application, wherein the method comprises the following steps: receiving a travel order, triggered by a user on a user interface of the online taxi appointment application, for a first type of online taxi appointment; upon unsuccessful matching of the first type of appointment, displaying card information on the user interface, the card information comprising: attribute information of a second type of network appointment, the attribute information comprising: the identification of the second type of network appointment and the service response duration of the second type of network appointment. According to the order processing method and device for the network appointment application, provided by the invention, when the first type of network appointment is not successfully matched, a user can visually and quickly obtain the recommendation information of other types of network appointments through the card information, the purpose of guiding the user to select other types of network appointments to go out can be achieved, and the loss rate of the user can be reduced.

Description

Order processing method and device for network appointment vehicle application
The application is a divisional application of an invention patent application with the application date of 09 and 15 in 2017, the application number of 201710840389.4 and the name of the invention of a method and a device for processing orders of a network appointment vehicle application.
Technical Field
The invention relates to the internet technology, in particular to an order processing method and device for a network taxi appointment application.
Background
The network car booking application is a smart phone application. The user can issue a travel order through the network car booking application installed on the terminal device so as to reserve the network car booking travel. In this way, the travel efficiency of the user can be improved.
The network appointment vehicle is provided with various types of network appointment vehicles, such as: taxis, tailgating cars, special cars, etc. Therefore, the user can select the online taxi appointment which is expected to be used by the user on the user interface of the online taxi appointment application according to the requirement of the user. Then, the user can trigger the travel order for the type of the online car appointment on the user interface of the online car appointment application on the terminal device, so that the server corresponding to the online car appointment application can match the type of the online car appointment for the user, and the pickup service is provided for the user.
At present, when the transportation capacity of the online appointment car selected by the user in the area where the user is located is insufficient, the situation that the online appointment car cannot be matched for the user may occur. In the prior art, in this case, the network appointment application displays only card information such as "cancel car call for you" to the user, so that the user experience is low.
Disclosure of Invention
The invention provides an order processing method and device for a network car booking application, which can lead a user to select other types of network car booking travel by card information displayed by the network car booking application, and can reduce the loss rate of the user.
The invention provides a first aspect of an order processing method for a network taxi appointment application, which comprises the following steps:
receiving a travel order aiming at the first type of online car booking triggered by a user on a user interface of an online car booking application;
displaying card information on the user interface when the first type of appointment is not successfully matched, wherein the card information comprises: attribute information of a second type of network appointment, the attribute information comprising: the identification of the second type of network appointment car and the service response time length of the second type of network appointment car.
In one possible embodiment, the card information further comprises at least one of: the method comprises the steps of triggering an operation option of a travel order for a second type of network car appointment, adopting estimated cost data of the second type of network car appointment travel, and adopting estimated cost difference data of the first type of network car appointment travel and the second type of network car appointment travel.
In another possible embodiment, after receiving a travel order for a first type of online car appointment triggered by a user on a user interface of the online car appointment application, the method further includes:
sending the travel order to a server; the travel order is used for indicating the server to match the first type of network appointment car for the terminal equipment;
and receiving the card information pushed by the server when the first type of online appointment is not successfully matched.
In another possible embodiment, the unsuccessful matching of the first type of network appointment car includes:
the first type of online car appointment matching fails, or a cancellation request for the travel order triggered by the user on a user interface of the online car appointment application is received.
A second aspect of the present invention provides an order processing method for a network taxi appointment application, including:
receiving a travel order aiming at a first type of network appointment vehicle sent by terminal equipment;
when determining that the first type of appointment is not successfully matched, pushing card information to the terminal device, wherein the card information comprises: attribute information of a second type of network appointment, the attribute information comprising: the identification of the second type of network appointment and the service response duration of the second type of network appointment.
In a possible implementation manner, before the pushing the card information to the terminal device, the method further includes:
and determining to push the network appointment car of the second type for the terminal equipment according to the travel information of the terminal equipment.
In another possible embodiment, the travel information includes one or more of the following:
travel time information of the terminal device, travel starting point information of the terminal device, travel end point information of the terminal device, the first type of online taxi appointment information, and historical travel information of the terminal device.
In another possible embodiment, the determining that the first type of network appointment is not successfully matched includes:
determining the supply-demand ratio of the first type of network appointment car within a preset range of the terminal equipment according to the trip starting point information of the terminal equipment;
and when the supply-demand ratio of the first type of network appointment vehicle is smaller than or equal to a preset threshold value, determining that the first type of network appointment vehicle is not successfully matched.
In another possible embodiment, the determining that the first type of network appointment is not successfully matched includes:
and when a cancel request for the travel order sent by the terminal equipment is received, determining that the first type of network appointment car is not successfully matched.
In another possible embodiment, the card information further comprises at least one of: the method comprises the steps of triggering operation options of travel orders aiming at a second type of network car reservation, adopting estimated cost data of the second type of network car reservation travel, and adopting estimated cost difference data of the first type of network car reservation travel and the second type of network car reservation travel.
A third aspect of the present invention provides an order processing apparatus for a network taxi appointment application, the apparatus comprising:
the system comprises a receiving module, a scheduling module and a scheduling module, wherein the receiving module is used for receiving a travel order which is triggered by a user on a user interface of a network booking application and aims at a first type of network booking;
a display module, configured to display card information on the user interface when the first type of internet contract is not successfully matched, where the card information includes: attribute information of a second type of network appointment, the attribute information comprising: the identification of the second type of network appointment car and the service response time length of the second type of network appointment car.
In one possible embodiment, the card information further comprises at least one of: the method comprises the steps of triggering an operation option of a travel order for a second type of network car appointment, adopting estimated cost data of the second type of network car appointment travel, and adopting estimated cost difference data of the first type of network car appointment travel and the second type of network car appointment travel.
In another possible embodiment, the apparatus further comprises:
the sending module is used for sending the travel order to a server after the receiving module receives the travel order, triggered by the user on the user interface of the online taxi appointment application, for the first type of online taxi; the travel order is used for indicating the server to match the first type of network appointment car for the terminal equipment;
the receiving module is further configured to receive the card information pushed by the server when the first type of online appointment is not successfully matched.
In another possible embodiment, the unsuccessful matching of the first type of network appointment car includes:
the first type of online car appointment matching fails, or a cancellation request for the travel order triggered by the user on a user interface of the online car appointment application is received.
A fourth aspect of the present invention provides an order processing apparatus for a network taxi appointment application, the apparatus comprising:
the receiving module is used for receiving a travel order aiming at the first type of network appointment vehicle sent by the terminal equipment;
the pushing module is used for pushing card information to the terminal equipment when the fact that the first type of internet appointment is not successfully matched is determined, and the card information comprises: attribute information of a second type of network appointment, the attribute information comprising: the identification of the second type of network appointment car and the service response time length of the second type of network appointment car.
In a possible embodiment, the apparatus further comprises:
and the processing module is used for determining to push the network appointment car of the second type for the terminal equipment according to the travel information of the terminal equipment before the card information is pushed to the terminal equipment by the pushing module.
In another possible embodiment, the travel information comprises one or more of the following:
travel time information of the terminal device, travel starting point information of the terminal device, travel end point information of the terminal device, the first type of online taxi appointment information, and historical travel information of the terminal device.
In another possible implementation manner, the processing module is further configured to determine, according to the trip start point information of the terminal device, a supply-demand ratio of the online appointment of the first type within a preset range of the terminal device; when the supply-demand ratio of the first type of net appointment vehicle is less than or equal to a preset threshold value, determining that the network appointment of the first type is not successfully matched.
In another possible implementation manner, the processing module is further configured to determine that the first type of network appointment is not successfully matched when a cancellation request for the travel order sent by the terminal device is received.
In another possible embodiment, the card information further comprises at least one of: the method comprises the steps of triggering an operation option of a travel order for a second type of network car appointment, adopting estimated cost data of the second type of network car appointment travel, and adopting estimated cost difference data of the first type of network car appointment travel and the second type of network car appointment travel.
According to the order processing method and device for the network appointment vehicle application, after the user triggers the travel order of the first type of network appointment vehicle, if the first type of network appointment vehicle is not successfully matched, card information containing attribute information of the second type of network appointment vehicle can be displayed, so that the user can intuitively and quickly obtain the attribute information of other types of network appointment vehicles through the card information, the purpose of guiding the user to select the travel of other types of network appointment vehicles can be achieved, and the loss rate of the user can be reduced. Correspondingly, the user can also quickly decide whether to select other types of online car appointments for traveling or not based on the attribute information of other types of online car appointments, so that the traveling efficiency of the user is improved, and further the user experience is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a schematic diagram of an application scenario to which the present invention relates;
FIG. 2 is a diagram of a prior art user interface for a network appointment application;
fig. 3 is a schematic flow chart of an order processing method for a network taxi appointment application according to the present invention;
FIG. 4 is a first user interface diagram of a network appointment application provided by the present invention;
FIG. 5 is a second user interface diagram of a network appointment application provided by the present invention;
fig. 6 is a signaling flowchart of an order processing method for a network taxi appointment application provided in the present invention;
fig. 7 is a schematic structural diagram of an order processing apparatus for a network appointment application according to the present invention;
fig. 8 is a schematic structural diagram of an order processing apparatus for another network appointment application provided in the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Fig. 1 is a schematic diagram of an application scenario related to the present invention. As shown in fig. 1, the order processing method for the network car booking application provided by the present invention can be applied to a scene where a terminal device interacts with a server. The terminal device can be provided with a network car booking Application, namely an Application program (APP) for booking a network car booking function, and the server can be a server corresponding to the network car booking Application. The terminal device and the server can communicate through the internet. In a specific implementation, the terminal device may be a handheld device, a vehicle-mounted device, a wearable device, a computing device, and various forms of User Equipment (UE), a Mobile Station (MS), a terminal (terminal), and the like.
Fig. 2 is a diagram of an existing user interface for a network appointment application. As shown in fig. 2, the multiple types of network appointment vehicles set by the network appointment application are a tailgating vehicle, a taxi, a express bus and a mini-bus, and each type of network appointment vehicle corresponds to one user interface. Assuming that the user desires to use the express bus for travel, the user may trigger a travel order of the express bus on a user interface corresponding to the express bus of the online taxi appointment application on the terminal device. However, when the capacity of the express train in the area where the terminal device is located is insufficient, that is, the express train is not in demand, the express train may not be matched with the terminal device. Currently, in this case, the network appointment application displays card information such as "car has been cancelled for you" on the user interface of the express car. However, through the card information, the user can only know that the short supply and short demand exist in the express train in the area where the terminal device is located, and cannot obtain other information beneficial to the user for going out, so that the user experience is poor.
In view of the above problems, the invention provides an order processing method and device for a network car booking application, and aims to solve the problem that card information displayed on the network car booking application in the prior art cannot meet the requirements of a user in actual use.
It should be noted that the type of net appointment vehicle related to the net appointment vehicle application of the present invention is particularly related to the design of the net appointment vehicle application. For example, in some net appointment applications, the types of net appointments include: the system comprises a windward vehicle, a taxi, a express bus, a minibus, a special vehicle and the like, wherein each type of network appointment vehicle corresponds to one user interface, or a plurality of types of network appointment vehicles correspond to the same user interface (a user can select the network appointment vehicle which is expected to be used by the user by selecting the type of the network appointment vehicle on the user interface). In some network appointment applications, the types of network appointments are: official cars, business 7-seat, luxury cars, etc.
The following documents all refer to the types of net appointment vehicles in the net appointment application, including: the order processing method of the network appointment vehicle application provided by the invention is described and introduced by taking the examples of the network appointment vehicle corresponding to one user interface in the following wind, taxi, express and mini-bus modes. However, those skilled in the art can understand that the order processing method for the network car booking application provided by the present invention is not limited to the application scenario, and any network car booking application provided with multiple types of network cars may be used to improve the user experience.
The technical solution of the present invention will be described in detail below with specific examples. The following several specific embodiments may be combined with each other, and details of the same or similar concepts or processes may not be repeated in some embodiments.
Fig. 3 is a schematic flow chart of an order processing method for a network taxi appointment application provided in the present invention. The execution subject of the embodiment may be a terminal device installed with a network appointment application. The embodiment relates to a specific process of displaying card information including attribute information of a second type of online appointment vehicle on a user interface when a terminal device is not successfully matched with the first type of online appointment vehicle after a travel order of the first type of online appointment vehicle triggered by a user. As shown in fig. 3, the method includes:
s101, receiving a travel order aiming at the first type of online car appointment triggered by a user on a user interface of the online car appointment application.
Specifically, when the user needs to use the online car reservation for travel, the user may trigger a travel order for the first type of online car reservation on a user interface corresponding to the first type of online car reservation applied to the online car reservation of the terminal device, so that the terminal device may receive the travel order. For example, the user may click a call button on a user interface corresponding to a first type of networked car appointment of the networked car appointment application to trigger a travel order for the first type of networked car appointment. The user can also trigger a travel order for the first type of online car appointment on a user interface corresponding to the first type of online car appointment applied by the online car appointment by inputting travel starting point information, travel end point information, travel time information and the like. The user can also trigger a travel order and the like for the first type of online taxi appointment by adopting the combination of the two modes.
S102, when the first type of network appointment is not successfully matched, card information is displayed on the user interface, and the card information comprises: attribute information of a second type of network appointment vehicle, the attribute information including: the identification of the second type of network appointment and the service response duration of the second type of network appointment.
Specifically, when the supply-demand ratio of the first type of network appointment car within the preset range of the terminal device is smaller than or equal to the preset threshold value, the network appointment car can be regarded as being unsuccessfully matched with the first type of network appointment car when a server (for short: server) corresponding to the network appointment car application cannot be allocated to the first type of network appointment car based on a travel order triggered by a user. The preset range of the terminal device may be a circular region, a square region, a hexagonal region, etc. with the position of the terminal device as the center, and may specifically be determined according to the configuration on the server side, which is not limited in this embodiment.
In addition, when the server receives a cancel request for the travel order triggered by the user on the user interface of the online car booking application, the server may also be regarded as unsuccessfully matching the online car booking of the first type. The cancellation request may be a user-triggered cancellation request that is issued by the server before the user is assigned to the first type of online car appointment (i.e., the first type of online car appointment driver has not yet taken an order). The cancellation request may also be a cancellation request triggered by the user after the server corresponding to the online car appointment application allocates the first type of online car appointment to the user but before the user is provided with the pickup service (i.e., before the user has not picked up the car), and the like.
Therefore, in this embodiment, when the terminal device does not successfully match the first type of network appointment, the card information including the attribute information of the second type of network appointment may be displayed on the user interface corresponding to the first type of network appointment applied by the network appointment. Wherein the attribute information of the second type of network appointment car comprises: the identification of the second type of network appointment and the service response duration of the second type of network appointment. The identification of the second type of network appointment vehicle may be a name, a picture, etc. of the second type of network appointment vehicle. The service response time of the second type of network appointment vehicle may be a time when the second type of network appointment vehicle arrives at the user riding place, and may also be referred to as a pickup time of the second type of network appointment vehicle.
Optionally, the service response time of the second type of online appointment car may be better than the service response time of the first type of online appointment car. Or, the supply-demand ratio of the second type of network appointment vehicle in the preset range of the terminal device may be better than the supply-demand ratio of the first type of network appointment vehicle in the preset range of the terminal device. Or, the estimated cost data of the second type of online car booking trip may be smaller than the estimated cost data of the first type of online car booking trip.
Fig. 4 is a first user interface diagram of a network appointment application provided by the present invention. As shown in fig. 4, after the user triggers the travel order of the express bus on the user interface corresponding to the express bus of the network taxi appointment application on the terminal device, if the express bus is not successfully matched, the network taxi appointment application displays card information containing attribute information of the second type of network taxi in the form of a card on the user interface of the express bus. Assuming that the second type of network appointment car is a mini-bus, the card information displayed by the network appointment car application may be, for example, "there are few nearby express cars, try on the mini-bus? 1 minute to drive ". Wherein the bus is the identifier of the second type of network appointment vehicle, and the 1 minute is the service response time of the second type of network appointment vehicle.
For example, the user a triggers a travel order calling a express bus through a user interface corresponding to the express bus of the online car booking application on the terminal device, but the server of the online car booking application fails to allocate the express bus to the user a because the express bus transport capacity in the preset range of the terminal device is insufficient. At this time, the user interface corresponding to the express application of the network taxi appointment of the terminal device of the user a may display, for example, "there are few nearby express trains, try on little bus? The card information of ' pick up in 1 minute ' guides user A to select the minibus (namely, other types of network car appointment) to go out, can play the purpose of guiding the user to select other types of network car appointment to go out, and then can reduce user's loss rate.
For example, the user B triggers a travel order calling a express bus through a user interface corresponding to the express bus of the online taxi appointment application on the terminal device, but the travel order may be actively cancelled due to the reason that the user B waits for a long time to receive an order (i.e., the process of matching the express bus is long) or plans to select another travel mode. At this time, the user interface corresponding to the network taxi appointment application of the terminal device of the user B may display, for example, "there are few nearby taxis, try on minibus? The card information of 1 minute pick-up provides a better trip mode for the user B to guide the user B to select the minibus (namely, other types of network appointment cars) for trip, and the loss rate of the user can be reduced.
By the method, the user can visually and quickly acquire the attribute information of other types of online appointment cars through the card information, the purpose of guiding the user to select the other types of online appointment cars to go out can be achieved, and the loss rate of the user can be reduced. Correspondingly, the user can also quickly decide whether to select other types of online car appointments for traveling or not based on the attribute information of other types of online car appointments, so that the traveling efficiency of the user is improved, and further the user experience is improved.
In some embodiments, the card information may further include an operation option for triggering a travel order for the second type of net appointment vehicle (for example, an operation button for triggering a travel order for the second type of net appointment vehicle, an operation link for jumping to a user interface corresponding to the second type of net appointment vehicle, an operation link for triggering a travel order for the second type of net appointment vehicle, and the like). Therefore, after the user acquires the attribute information of the network appointment car of the second type through the card information, if the user decides to use the network appointment car of the second type for travel, the user can quickly trigger a travel order aiming at the network appointment car of the second type by clicking the operation options displayed on the card information, so that the travel efficiency of the user is further improved, and further the user experience is improved.
In some embodiments, the card information may further include estimated difference data between the first type of online car appointment trip and the second type of online car appointment trip. Therefore, the user can intuitively and quickly acquire the amount of cost increase or reduction when the user takes the second type of online car booking trip, so that the user can decide whether to use the second type of online car booking trip, the trip efficiency of the user is further improved, and the user experience is further improved.
In some embodiments, the card information may further include estimated fare data for travel using a second type of online appointment car. Therefore, the user can visually and quickly acquire the cost for the second type of network car reservation trip through the card information, the user can decide whether to use the second type of network car reservation trip, the trip efficiency of the user is further improved, and the user experience is further improved.
In some embodiments, the card information may further include a combination of one or more of the above. Fig. 5 is a second user interface diagram of a network appointment application provided by the present invention. As shown in fig. 5, the card information includes: attribute information of the second type of network appointment vehicle, an operation button for triggering a travel order for the second type of network appointment vehicle, estimated cost difference data of the first type of network appointment vehicle travel and the second type of network appointment vehicle travel, and estimated cost data of the second type of network appointment vehicle travel are taken as examples, and the card information may be as shown in fig. 5.
The 'bus' is an identifier of the second type of network appointment vehicle, '1-minute pick-up' is service response time of the second type of network appointment vehicle, 'car-calling' button is an operation button for triggering a travel order for the second type of network appointment vehicle, '6-yuan' is estimated expense difference data of a first type of network appointment vehicle travel and a second type of network appointment vehicle travel, and '17-yuan' is estimated expense data of the second type of network appointment vehicle travel.
In some embodiments, in order to enable the user to quickly obtain effective information, the card information includes two areas, where the first area uses an advertisement-operated reminder, "few express trains nearby, try on the small bus? 1 minute to join driving, save six-membered ". Optionally, the reminding information can be highlighted, so that the user can quickly capture the information, the purpose of effectively guiding the user to select other types of online car appointment trips is achieved, and the loss rate of the user is further reduced. The second area may include detailed contents related to the second type of network appointment car, for example, attribute information of the second type of network appointment car, an operation button for triggering a travel order for the second type of network appointment car, estimated cost data of the second type of network appointment car for traveling, and the like, so that a user may visually and quickly acquire the information related to the second type of network appointment car for traveling through the area, and thus the user may quickly decide whether to select other types of network appointment cars for traveling, user traveling efficiency is improved, and user experience is further improved.
Optionally, the card information may further include: the estimated total time of the second type of network appointment vehicle traveling (for example, "34 minutes arrival" shown in fig. 5), the network appointment vehicle applies an operation advertisement (for example, "random exemption" shown in fig. 5) for the second type of network appointment vehicle, and the like, so that the user can more comprehensively acquire the relevant information when the second type of network appointment vehicle traveling is performed.
It should be noted that the layout, distribution, and presentation form of each content in the card information shown in fig. 5 are only an illustration, and the present invention is not limited to the presentation form of each content. The present invention is not limited to the form in which the card information is displayed on the user interface, and for example, the card may be displayed on the user interface in a manner of being cut out from bottom to top, or may be displayed on the user interface in a manner of being cut out from left to right, in a manner of being cut out from right to left, in a manner of being cut out from top to bottom, in a manner of being cut out by rotation, or the like. The invention also does not limit the position of the card information displayed on the user interface.
According to the order processing method for the network appointment car application, after the user triggers the travel order of the first type of network appointment car, if the first type of network appointment car is not successfully matched, card information containing recommended second type of network appointment car can be displayed, so that the user can intuitively and quickly obtain attribute information of other types of network appointment cars through the card information, the purpose of guiding the user to select other types of network appointment cars to travel can be achieved, and the loss rate of the user can be reduced. Correspondingly, the user can also quickly decide whether to select other types of online car appointments for traveling or not based on the attribute information of other types of online car appointments, so that the traveling efficiency of the user is improved, and further the user experience is improved.
The foregoing embodiment describes a process of how to display card information containing attribute information of a second type of network appointment to a user at a front end (i.e., a terminal device side) when a first type of network appointment is not successfully matched. The following describes a process of pushing the card information to the terminal device when the server does not successfully match the first type of network contract from the perspective of the back end (i.e., the server side).
Fig. 6 is a signaling flowchart of an order processing method for a network taxi appointment application provided by the present invention. As shown in fig. 6, this embodiment relates to a specific process in which the terminal device sends a travel order to the server after receiving the travel order triggered by the user, so that the server pushes card information to the terminal device when the first type of appointment is not successfully matched. As shown in fig. 6, after S101, the method may further include:
s201, the terminal equipment sends a travel order to the server.
The travel order can be used for indicating the server to match the first type of network appointment car for the terminal equipment. In specific implementation, the travel order may carry an identifier of the first type of online appointment car selected by the user, travel starting point information, travel time, and the like.
S202, the server receives the travel order.
S203, the server pushes the card information to the terminal device when determining that the first type of internet contract is not successfully matched.
For example, after receiving the travel order, the server may determine that the first type of network appointment car is not successfully matched if the server receives a cancellation request for the travel order sent by the terminal device (that is, the user triggers the cancellation request for the travel order on the user interface of the network appointment application).
For example, after receiving the travel order, the server may determine, according to the travel starting point information of the terminal device, a supply-demand ratio of a first type of network appointment within a preset range of the terminal device. For example, the server may determine the preset range of the terminal device according to the trip start point information of the terminal device and the shape and size of the preset range. Then, the server may count the number of all first type network appointments that can provide services and are located within the preset range of the terminal device, and the number of all travel orders for the first type network appointments that are located within the preset range of the terminal device (i.e., the travel orders for the network appointments have not been matched yet), and calculate a ratio of the two numbers, that is, the supply-demand ratio of the first type network appointments within the preset range of the terminal device may be obtained.
When the supply-demand ratio of the first type of network appointment car is smaller than or equal to the preset threshold value, it is indicated that the supply and demand of the first type of transportation means are not sufficient, and the server cannot match the terminal equipment with the first type of network appointment car for driving in the future. Thus, in this scenario, the server may determine that the first type of network appointment was not successfully matched. The preset threshold may be specifically determined according to a setting of a network car booking application.
When the server determines that the first type of network appointment is not successfully matched, card information comprising attribute information of the second type of network appointment can be pushed to the terminal device. The second type of network car booking may be determined by the server according to an operation policy applied by the current network car booking. The second type of network appointment car may also be a second type of network appointment car determined by the server according to the behavior data of the user (i.e., the travel information of the terminal device).
When the network appointment car of the second type is determined by the server according to the travel information of the terminal device, the server may determine to push the network appointment car of the second type to the terminal device according to the travel information of the terminal device before pushing the card information to the terminal device. The travel information may include, for example, one or more of the following items: travel time information of the terminal device, travel starting point information of the terminal device, travel end point information of the terminal device, first type of network car reservation information, historical travel information of the terminal device and the like.
For example, the server may determine, according to the trip start point information of the terminal device, one network appointment car whose supply-demand ratio within the preset range of the terminal device is better than that of the first type network appointment car within the preset range of the terminal device, and use the network appointment car as the second type network appointment car. For example, taking a first type of online taxi appointment as an express bus, assuming that the server determines that the supply-demand ratio of a special taxi is better than that of the express bus within the preset range of the terminal device according to the trip starting point information of the terminal device, the server may determine that the special taxi is pushed by the terminal device.
For example, the server may determine a car appointment with a shorter distance from the terminal device than the first type of car appointment and the terminal device (i.e., a car appointment with a service response time faster than the first type of car appointment) based on the travel start point information of the terminal device and the location information of each car appointment within the preset range of the terminal device, and set the car appointment as the second type of car appointment. For example, taking a first type of network appointment car as an express car, assuming that the server determines that a special car is closer to the terminal device than the express car closest to the terminal device according to the trip start point information of the terminal device and the position information of each network appointment car within the preset range of the terminal device, the server may determine that the special car is pushed by the terminal device.
For example, the server may determine a car reservation with a smaller travel budget from the travel start point information, the travel end point information, and the travel time information of the terminal device, and use the car reservation as the second type of car reservation. For example, taking a first type of online taxi appointment as a express bus as an example, assuming that the server determines that the cost of using the taxi for traveling is lower than that of using the express bus according to the travel starting point information, the travel end point information and the travel time information of the terminal device, the server may determine to push the taxi for the terminal device.
For example, the server may determine a travel preference of the user according to the historical travel information of the terminal device, and use a car appointment meeting the travel preference as a second type of car appointment. For example, assuming that the server determines that the terminal device tends to use an economical and fast type taxi appointment for travel according to historical travel information of the terminal device, taking a first type taxi appointment as an express taxi as an example, the terminal device may determine that the terminal device conforms to the economical and fast type taxi appointment (for example, a small bus).
It will be appreciated that the above embodiments only exemplify a few ways of determining to push a second type of network appointment car for the terminal device. However, it may be understood by those skilled in the art that the server may adopt the second type of network appointment pushed by the terminal device through other combinations in the travel information, which is not described in detail herein. In addition, for the description of the above card information, reference may be made to the foregoing embodiments, which are not repeated herein.
And S204, the terminal equipment receives the card information.
According to the order processing method for the network appointment application, after the user triggers the travel order of the first type of network appointment, the server can push the card information recommending the second type of network appointment to the terminal device when the first type of network appointment is not successfully matched, so that the terminal device can display the card information to the user. Therefore, the user can visually and quickly acquire the attribute information of other types of online appointment cars through the card information, the purpose of guiding the user to select the online appointment car of other types to go out can be achieved, and the loss rate of the user can be reduced. Correspondingly, the user can also quickly decide whether to select other types of online car appointments for traveling or not based on the attribute information of other types of online car appointments, so that the traveling efficiency of the user is improved, and further the user experience is improved.
Those of ordinary skill in the art will understand that: all or part of the steps of implementing the method embodiments may be implemented by hardware related to program instructions, and the program may be stored in a computer-readable storage medium, and when executed, executes the steps including the method embodiments; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.
Fig. 7 is a schematic structural diagram of an order processing device for a network taxi appointment application provided in the present invention. As shown in fig. 7, the order processing device of the network appointment application may implement part or all of the terminal device by software, hardware, or a combination of both. The order processing device of the network appointment application can comprise: a receiving module 11 and a display module 12. Wherein the content of the first and second substances,
the system comprises a receiving module 11, a scheduling module and a scheduling module, wherein the receiving module is used for receiving a travel order, triggered by a user on a user interface of a network booking application, for a first type of network booking;
a display module 12, configured to display card information on the user interface when the first type of internet contract is not successfully matched, where the card information includes: attribute information of a second type of network appointment, the attribute information comprising: the identification of the second type of network appointment and the service response duration of the second type of network appointment. The unsuccessfully matching the network appointment car of the first type may include, for example: the first type of online car appointment matching fails, or a cancellation request for the travel order triggered by the user on a user interface of the online car appointment application is received.
Optionally, the card information may further include at least one of: the method comprises the steps of triggering an operation option of a travel order for a second type of network car appointment, adopting estimated cost data of the second type of network car appointment travel, and adopting estimated cost difference data of the first type of network car appointment travel and the second type of network car appointment travel.
With continued reference to fig. 7, optionally, in some embodiments, the apparatus may further include: and a sending module 13. The sending module 13 is configured to send the travel order to a server after the receiving module 11 receives the travel order, triggered by the user on the user interface of the online car booking application, for the online car booking of the first type; the travel order is used for indicating the server to match the first type of network appointment car for the terminal equipment; in this scenario, the receiving module 11 is further configured to receive the card information pushed by the server when the first type of network appointment is not successfully matched.
The order processing device for the network taxi appointment application provided by the invention can execute the actions of the terminal equipment side in the method embodiment, the realization principle and the technical effect are similar, and the description is omitted.
Fig. 8 is a schematic structural diagram of an order processing apparatus for another network appointment application provided in the present invention. As shown in fig. 8, the order processing device of the network appointment application may implement part or all of the server by software, hardware, or a combination of both. The order processing device of the network appointment application can comprise: a receiving module 21 and a pushing module 22. Wherein the content of the first and second substances,
the receiving module 21 is configured to receive a travel order, which is sent by the terminal device and is for a first type of online taxi appointment;
a pushing module 22, configured to, when it is determined that the first type of network contract is not successfully matched, push card information to the terminal device, where the card information includes: attribute information of a second type of network appointment, the attribute information comprising: the identification of the second type of network appointment car and the service response time length of the second type of network appointment car. Optionally, the card information may further include at least one of: the method comprises the steps of triggering an operation option of a travel order for a second type of network car appointment, adopting estimated cost data of the second type of network car appointment travel, and adopting estimated cost difference data of the first type of network car appointment travel and the second type of network car appointment travel.
With continued reference to fig. 8, optionally, in some embodiments, the apparatus may further include:
the processing module 23 is configured to determine to push the network appointment car of the second type for the terminal device according to the travel information of the terminal device before the pushing module 22 pushes the card information to the terminal device. Illustratively, the travel information may include one or more of the following items: travel time information of the terminal device, travel starting point information of the terminal device, travel end point information of the terminal device, the first type of online taxi appointment information, and historical travel information of the terminal device.
Optionally, the processing module 23 is further configured to determine, according to the trip starting point information of the terminal device, a supply-demand ratio of the first type of network appointment car within a preset range of the terminal device; and when the supply-demand ratio of the first type of network appointment vehicle is smaller than or equal to a preset threshold value, determining that the first type of network appointment vehicle is not successfully matched. Or, the processing module 23 is further configured to determine that the first type of network appointment car is not successfully matched when receiving a cancel request for the travel order sent by the terminal device.
The order processing device for the network taxi appointment application provided by the invention can execute the action at the server side in the embodiment of the method, and the implementation principle and the technical effect are similar, so that the description is omitted.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.

Claims (14)

1. An order processing method for a network taxi appointment application comprises the following steps:
receiving a first travel order, triggered by a user on a user interface of a vehicle booking application, for a first type of vehicle booking;
displaying card information on the user interface, wherein the card information comprises attribute information of a second type of online appointment car, and the attribute information comprises: an identification of the second type of networked appointment and an operation option to trigger a travel order for the second type of networked appointment, wherein the card information is pushed in response to unsuccessful matching of the first type of networked appointment available for the first travel order; and
triggering a second travel order for the second type of net appointment in response to selection of the operational option.
2. The method of claim 1, wherein the attribute information further comprises: and the service response time of the second type of network appointment vehicle.
3. The method of any of claims 1-2, wherein the card information further comprises at least one of: the estimated expense data of the second type of network car booking trip and the estimated expense difference data of the first type of network car booking trip and the second type of network car booking trip are adopted.
4. The method of any of claims 1-2, further comprising:
sending the first travel order to a server, wherein the first travel order is used for indicating the server to match the first type of online taxi appointment for the terminal equipment;
and receiving the card information pushed by the server when the first type of network appointment is not successfully matched.
5. The method of claim 1, wherein the first type of net appointment unsuccessful match available for the first travel order comprises:
the first type of network appointment matching fails, or
Receiving a cancel request for the first travel order triggered by the user on a user interface of the online car appointment application.
6. An order processing method for a network taxi appointment application comprises the following steps:
receiving a first travel order aiming at a first type of network appointment vehicle sent by terminal equipment;
in response to the first type of online booking available for the first travel order not being successfully matched, pushing card information to the terminal device, the card information comprising: attribute information of a second type of network appointment, the attribute information comprising: the identifier of the second type of online appointment car and an operation option for triggering a travel order of the second type of online appointment car are included; and
receiving a second travel order for the second type of online appointment, wherein the second travel order is triggered in response to selection of the operational option.
7. The method of claim 6, further comprising:
and determining to push the network appointment car of the second type to the terminal equipment according to the travel information of the terminal equipment.
8. The method of claim 7, wherein the travel information comprises one or more of:
travel time information of the terminal device, travel starting point information of the terminal device, travel end point information of the terminal device, the first type of online taxi appointment information, and historical travel information of the terminal device.
9. The method of any of claims 6 to 8, further comprising:
determining the supply-demand ratio of the first type of network appointment car within a preset range of the terminal equipment according to the trip starting point information of the terminal equipment; and
and determining that the first type of network appointment car available for the first travel order is not successfully matched in response to the supply-demand ratio of the first type of network appointment car being less than or equal to a preset threshold value.
10. The method of any of claims 6 to 8, further comprising:
in response to receiving a cancel request for the first travel order sent by the terminal device, determining that the first type of online appointment available for the first travel order is not successfully matched.
11. The method of any of claims 6 to 8, wherein the card information further comprises at least one of: the estimated expense data of the second type of network car booking trip and the estimated expense difference data of the first type of network car booking trip and the second type of network car booking trip are adopted.
12. The method of any of claims 6 to 8, wherein the attribute information further comprises: and the service response time of the second type of network appointment vehicle.
13. An electronic device, comprising:
a memory and a processor;
wherein the memory is to store one or more computer instructions, wherein the one or more computer instructions are to be executed by the processor to implement the method of any one of claims 1 to 5 or 6 to 12.
14. A computer readable storage medium having one or more computer instructions stored thereon, wherein the one or more computer instructions are executed by a processor to implement the method of any one of claims 1-5 or 6-12.
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