CN115085787A

CN115085787A - Communication relay device and method

Info

Publication number: CN115085787A
Application number: CN202210477437.9A
Authority: CN
Inventors: 杨欣陆
Original assignee: Individual
Current assignee: Individual
Priority date: 2022-05-04
Filing date: 2022-05-04
Publication date: 2022-09-20

Abstract

The invention relates to a communication relay device and a method, which are applicable to the field of mobile communication and comprise the following steps: the processor, the memory and the operating system are used for installing first communication software; the system comprises a switching module and a forwarding list, wherein when a calling end provided with first communication software calls a communication relay device, the switching module acquires calling information through an operating system and calls one or more receiving ends in the forwarding list; after the receiving end is connected, the switching module is connected with the first communication software and the receiving end so as to realize the communication connection between the calling end and the receiving end. The invention is used for simplifying the authentication of the call-in end and the receiving end and improving the customer experience.

Description

Communication relay device and method

[ technical field ] A method for producing a semiconductor device

The present invention relates to a communication device and method, and more particularly, to a communication relay device and method.

[ background of the invention ]

At present, mobile phone communication software (such as WeChat and nailing) is endowed with more and more functions, and is gradually becoming a tool for communicating with clients, which is heavily used by service units. The manufacturers of these communication software also provide some products optimized for enterprise attributes, such as WeChat enterprise edition, so as to centralize the management of accounts. However, there are technical hurdles that are difficult to break through when faced with a particular need, increasing the cost of the process of communicating with the customer.

For example, in legal services, there are situations where a business is a counselor to an enterprise. In view of the different states of lawyers being free and busy, or having professional division of labor, the most desirable communication state is that each lawyer in the firm establishes direct contact with each employee in the enterprise. In the current general communication software scenario, each lawyer and each employee are required to establish a friend relationship in advance. For all 20 lawyers in the affairs and 100 employees in the unit to calculate, 2000 times of processes for establishing the friend relationship are needed, the cost is huge, and the implementation is not practical. There is also a possible method of establishing a comprehensive connection, in which each person can add a new office system (such as an OA system) through the office and the organization, the system itself has a communication function, and the connection can be established, but this method is also very heavy, and each person involved needs to install the new office system, learn to use, maintain the use habit, and have a very difficult execution.

Therefore, it would be helpful if a technical solution were available that would enable selective establishment of communication with multiple attorneys at a firm via common communication software without requiring additional installation procedures by multiple employees of the firm and without requiring multiple operations.

[ summary of the invention ]

The invention aims to provide a communication relay device which is provided with a processor, a memory and an operating system so as to install first communication software. The system also comprises a switching module and a forwarding list, wherein when the calling end provided with the first communication software calls the communication relay device, the switching module acquires the calling information through the operating system and calls one or more receiving ends in the forwarding list; after the receiving end is connected, the switching module is connected with the first communication software and the receiving end so as to realize the communication connection between the calling end and the receiving end.

As an alternative solution, the switch module is a soft module sharing the processor, the memory and the operating system.

As an optional technical solution, the switching module has a second processor, and the second processor is directly or indirectly connected with the processor through a bus interface.

As an optional technical solution, the communication relay device and the receiving end are installed with second communication software, the communication relay device and the receiving end communicate with each other through the second communication software, and the switching module connects the first communication software and the second communication software. As a further optional technical solution, the first communication software and the second communication software may be the same software, and in the communication relay device, the first communication software and the second communication software operate relatively independently.

As an optional technical solution, the communication relay device has a display unit and an input unit, and can display the content input by the input unit.

As an optional technical solution, the communication relay device has a lan communication module, and when the call end and the communication relay device are located in the same lan, the call end is marked as an authenticated object, and the receiving end is notified that the call end is the authenticated object.

As an optional technical solution, when the caller calls the communication relay device through the caller installed with the first communication software, the switching module connects the caller and the communication relay device and broadcasts the pre-set information to the caller.

As an optional technical solution, the incoming party may provide selection information according to the pre-made information, and the forwarding module selectively calls the receiving end according to the selection information.

Another objective of the present invention is to provide a communication relay method, applied to any one of the foregoing communication relay apparatuses, the method including: enabling the switching module to detect whether the calling end calls in through first communication software; when the call-in terminal is detected to be called in through the first communication software, the call-in information is obtained through the operating system, and one or more receiving terminals in the forwarding list are called; when the receiving end is connected, the switching module is connected with the first communication software and the receiving end.

Compared with the prior art, the invention can realize communication connection without customizing the calling end and establishing a plurality of point-to-point friend relationships with the receiving end under the condition that the calling end uses the general communication software, and can provide great help for improving the customer satisfaction of the service industry.

[ description of the drawings ]

Fig. 1 is a schematic diagram of a communication relay device according to an embodiment of the invention;

fig. 2 is a schematic diagram of a communication relay device according to another embodiment of the invention;

fig. 3 is a schematic diagram illustrating a usage scenario of the communication relay apparatus of the present invention.

[ detailed description ] embodiments

Please refer to fig. 1, which shows a communication relay device 10 according to an embodiment of the present invention, which has a processor 11, a memory 12 and an operating system (not shown) for installing a first communication software. The aforementioned devices can refer to the existing mobile phone or tablet computer, for example, including an Arm processor, a RAM, a ROM memory unit, and an android or a hong meng operating system, and can be installed with software such as a WeChat. The relay device 10 of the present embodiment further includes a forwarding module 15 and a forwarding list, where the forwarding list is, for example, the contact information of multiple lawyers of a service institution, and can be stored in the memory 12. Taking the application scenario of a corporate client served by a law firm as an example, when one of hundreds of employees in a client corporation wishes to contact a lawyer of the firm, the employee can call the communication relay device by using the incoming end 20 (refer to an existing mobile phone or tablet used by the employee) installed with the first communication software (for example, WeChat), and the preparation work of the employee only needs to add the account number of the first communication software installed in the communication relay device as a friend once, and then the employee can initiate a call at any time, wherein the call can be a voice or video call. The switching module 15 is disposed in the communication relay device, so that operations such as detection and connection of a call at a call-in terminal can be realized, and an operation principle thereof will be further described below. The forwarding module 15 may obtain the incoming call information, such as the name of the calling party, the affiliated company, etc., through the operating system, and call one or more receiving terminals in the forwarding list. The call may be made using one of a variety of embodiments, such as a GSM network, a wireline phone, a customized messaging software communication, a general messaging software communication, etc. In this embodiment, a second general-purpose communication software (e.g. nailing) is used to realize the communication between the communication relay 10 and the receiving end 30. But this is not the only option. For some embodiments, such as the GSM solution, no second communication software is required. And the GSM scheme requires the communication relay device 10 to have a corresponding GSM module. Furthermore, when the receiving end 30 held by a lawyer is connected, the switching module connects the first communication software with the receiving end, for example, the voice or video information from the calling end 20 transmitted by the first communication software is transmitted to the receiving end 30, and then the voice or video information from the receiving end 30 is transmitted to the calling end 20, thereby realizing the communication between the calling end and the receiving end. In this embodiment, there may be a plurality of call ends 20 and receiving ends 30 to implement the application scenario of the present invention, but the illustration is only simplified in the drawings.

There are many possible implementations of the patching module 15 of the present invention. The least costly solution is to use soft modules, i.e. procedural modules that share a processor, memory and operating system with other software. Taking the detection and connection of the incoming WeChat call under the android system as an example, the detection and connection can be realized through interface modules such as "Access availability service" of the android. For example, an app named as "WeChat answering Assistant" is available, and the app introduces to be "simple in function, and when a party makes a WeChat video or audio call after the auxiliary function is started, the user does not need any operation to automatically get through. In addition, an application scene is provided, if an idle mobile phone is in a home and is placed at a proper position, the remote monitoring can be carried out by using the WeChat video and utilizing the automatic answering function. Since the technical details for implementing the adaptor module 15 are not the focus of the present invention, further description is omitted, but those skilled in the art can fully combine the prior art with the above teachings to implement the function of the adaptor module 15 in the scheme of a soft module.

Although the mode of adopting the soft module by the switching module has the advantage of low cost, the method also has some disadvantages, and general communication software (such as WeChat) can prevent programs for monitoring and intercepting information thereof due to the considerations of safety, running stability and the like, and the situations that the programs are crashed, the version is upgraded or the soft module is invalid after the general communication software is used are likely to exist. Therefore, the present invention also provides another embodiment of the patching module 15. Referring to fig. 2, the adaptor module 15 of the present embodiment has a second processor 151, which is directly or indirectly connected to the processor 11 through the bus interface 18. The bus interface 18 here includes, for example, an audio and video bus interface. The relay module 15 obtains the voice or video information input and output by the first communication program through the bus interface 18 to implement the connection with the receiving end. In the present embodiment, the relay module 15 operates independently, and does not interfere and affect the first communication program, so that the relay module has stronger compatibility. The operation of the relay module 15 may share the memory 12 or be configured separately when the memory unit is needed. Since the technical details for implementing the adaptor module 15 are not the focus of the present invention, further description is omitted, but those skilled in the art can fully combine the prior art to implement the function of the adaptor module 15 in light of the above description.

In the embodiment of fig. 1, the inventor exemplifies a scheme in which the communication relay apparatus 10 and the receiving terminal 30 are installed with second communication software (e.g., nailing). In this situation, the communication relay device 10 and the receiving end 30 communicate with each other through the second communication software, and the adaptor module 15 connects the first communication software and the second communication software. It should be noted that, in other embodiments, the first communication software and the second communication software may be the same software (e.g., as a micro-communication or as a stapling). It is fully feasible to run two identical software in the communication relay apparatus 10 independently, and those skilled in the art can implement that, for example, the existing mobile phones all support the application of the split function.

Fig. 3 is a schematic diagram illustrating a usage scenario of the communication relay apparatus of the present invention. In this usage scenario, the communication relay apparatus 10 may be located in an office of a client enterprise, such as a separate office. In the present embodiment, the communication relay apparatus includes the display unit 17 and the input unit 16, and the display unit 17 can display the content input by the input unit 16. For example, a reminder such as the hours on duty of a parker may be presented. Can play a good role in publicity and close customer relationship. The display unit 17 and the input unit 16 may be integrated into a touch display unit.

When the communication relay apparatus 10 is disposed in the client enterprise, it has a condition for accessing the client enterprise lan and a condition for identifying other devices in the same lan. Therefore, an embodiment of the communication relay device 10 has a lan communication module (not shown), and when a certain calling end and the communication relay device are located in the same lan, which indicates that the calling end is an employee of the enterprise client, the communication relay device can mark the calling end as an authenticated object and notify the receiving end that the calling end is the authenticated object. At this point, the responding lawyer can know in advance which business client the incoming call is coming from.

In another embodiment, when the caller calls the communication relay device through the caller installed with the first communication software, the relay module connects the caller with the communication relay device and broadcasts the prepared message to the caller. The pre-prepared information at this time may be welcome information or prompt option information, for example. Also as an example of the scenario of a law firm and an enterprise client, the pre-made information may ask the client which kind of legal questions to consult. If the client replies according to the prompt option information and informs the selection information, for example, informs that the labor dispute problem is to be consulted, the switching module can pertinently select lawyers corresponding to the good labor law category from the forwarding list to preferentially call.

The following exemplifies a communication relay method according to an embodiment of the present invention. The method is applied to any one of the communication relay apparatuses 10, and the method includes: enabling the switching module 15 to detect whether the incoming call end 20 is incoming through the first communication software; when detecting that the incoming call 20 is incoming through the first communication software, acquiring incoming call information through the operating system, wherein the incoming call information includes information such as an incoming call state and a user name of an incoming call party, and calling one or more receiving terminals 30 in a forwarding list; after the receiving end 30 is connected, the switching module 15 connects the first communication software with the receiving end 30, so that the incoming end 20 and the receiving end 30 realize a voice or video call.

Although the above-described implementation scenarios of the present invention are exemplified by legal services, the present invention is actually applicable to many service industries, such as medical institutions, intellectual property agencies, and accounting offices.

Compared with the prior art, the invention can realize communication connection without customizing the calling end, changing the use habit and establishing a point-to-point friend relationship with the receiving end under the condition that the calling end uses the general communication software, and can provide great help for improving the customer satisfaction degree of the service industry.

Although the present invention has been described with reference to several embodiments, it should be understood that the scope of the present invention is not limited to the embodiments described above, but is defined by the appended claims.

Claims

1. A communication relay device having a processor, a memory and an operating system for installing a first communication software, comprising: the system comprises a switching module and a forwarding list, wherein when a calling end provided with the first communication software calls the communication relay device, the switching module acquires calling information through the operating system and calls one or more receiving ends in the forwarding list; when the receiving end is connected, the switching module is connected with the first communication software and the receiving end so as to realize the communication connection between the calling end and the receiving end.

2. The apparatus of claim 1, wherein the switch module is a soft module that shares the processor, memory, and operating system.

3. The apparatus of claim 1, wherein the switch module has a second processor, the second processor being directly or indirectly coupled to the processor through a bus interface.

4. The apparatus of claim 1, wherein the communication relay device and the receiving end are installed with a second communication software, the communication relay device and the receiving end communicate with each other through the second communication software, and the adaptor module connects the first communication software and the second communication software.

5. The apparatus of claim 4, wherein the first communication software and the second communication software are the same software, and the first communication software and the second communication software operate independently in the communication relay apparatus.

6. The device of claim 1, wherein the communication relay device has a display unit and an input unit, and the content inputted by the input unit can be displayed.

7. The apparatus of claim 1, wherein the communication relay device has a LAN communication module for marking the incoming terminal as an authenticated object and informing the receiving terminal that the incoming terminal is the authenticated object when the incoming terminal and the communication relay device are located in the same LAN.

8. The apparatus of claim 1, wherein when the incoming call party calls the communication relay apparatus through the incoming call terminal installed with the first communication software, the relay module connects the incoming call terminal with the communication relay apparatus and broadcasts the prepared message to the incoming call terminal.

9. The apparatus of claim 8, wherein the incoming party provides selection information according to the predetermined information, and the forwarding module selectively calls the receiving end according to the selection information.

10. A communication relay method applied to the communication relay apparatus according to any one of claims 1 to 9, comprising: enabling the switching module to detect whether the incoming call exists through the first communication software or not; when the call-in terminal is detected to be called in through the first communication software, the call-in information is obtained through the operating system, and one or more receiving terminals in the forwarding list are called; when the receiving end is connected, the switching module is connected with the first communication software and the receiving end.