CN115042210A

CN115042210A - Robot article delivery method and device

Info

Publication number: CN115042210A
Application number: CN202210874775.6A
Authority: CN
Inventors: 林庭锐; 丑树鹏; 支涛
Original assignee: Henan Yunji Intelligent Technology Co Ltd
Current assignee: Henan Yunji Intelligent Technology Co Ltd
Priority date: 2022-07-25
Filing date: 2022-07-25
Publication date: 2022-09-13

Abstract

The disclosure relates to the technical field of robots, and provides a robot figure product delivery method and device. The method comprises the following steps: in response to receiving a delivery error signal that the customer rejected the item, generating an item shooting instruction to control the robot to perform a shooting preparation operation, the shooting preparation operation including an operation of exposing the item within a field of view of a specified camera; acquiring an article image which is obtained by shooting an article by a specified camera and contains an article label, wherein the article label comprises delivery information of the article; identifying an article label in the article image to obtain an article delivery address in the article label; and generating a new dispatching instruction according to the item dispatching address so as to control the robot to send the item to the item dispatching address. By adopting the technical means, the problem that the articles rejected by the customer cannot be dispatched for the second time in the prior art can be solved.

Description

Robot article dispatching method and device

Technical Field

The disclosure relates to the technical field of robots, in particular to a robot article dispatching method and device.

Background

In application scenarios such as hotels, a courier or a reseller may hand an item to a robot, and the robot may dispatch the item to a specific room of the hotel. The room number can be input into the article dispatching system through the operation of the terminal equipment by a courier or a takeout person, and the article dispatching system assigns the robot to send the article to a specific room corresponding to the room number.

If the courier is in error, the room number may be wrongly transmitted. When the user of the room corresponding to the wrong room number opens the storage compartment and finds that the goods are delivered wrongly, the user can reject the goods by operating a rejection button on the storage compartment side of the intelligent terminal or the robot. In the correlation technique, after the customer rejected the article, the robot needs to send the article back to the hotel lobby, is handled the follow-up dispatch affairs by staff's manual work, just also can't continue to use the robot to carry out the secondary dispatch to article.

Disclosure of Invention

In view of this, the embodiments of the present disclosure provide a method and an apparatus for robot article dispatch, an electronic device, and a computer-readable storage medium, so as to solve the problem in the prior art that an article rejected by a customer cannot be dispatched for the second time.

In a first aspect of the disclosed embodiments, a robot article dispatching method is provided, including: in response to receiving a delivery error signal that the customer rejected the item, generating an item shooting instruction to control the robot to perform a shooting preparation operation, the shooting preparation operation including an operation of exposing the item within a field of view of a specified camera; acquiring an article image which is obtained by shooting an article by a specified camera and contains an article label, wherein the article label comprises delivery information of the article; identifying an article label in the article image to obtain an article delivery address in the article label; and generating a new dispatching instruction according to the item dispatching address so as to control the robot to send the item to the item dispatching address.

In a second aspect of the disclosed embodiments, there is provided a robotic article dispatching device comprising: a shooting instruction generating module for generating an article shooting instruction in response to receiving a delivery error signal of a customer rejected article to control the robot to perform a shooting preparation operation, the shooting preparation operation including an operation of exposing the article within a field of view of a specified camera; the system comprises an article image acquisition module, a storage module and a display module, wherein the article image acquisition module is used for acquiring an article image which is obtained by shooting an article by a specified camera and contains an article label, and the article label comprises delivery information of the article; the delivery address acquisition module is used for identifying the article label in the article image and acquiring the article delivery address in the article label; and the dispatching instruction generating module is used for generating a new dispatching instruction according to the item dispatching address so as to control the robot to send the item to the item dispatching address.

In a third aspect of the embodiments of the present disclosure, an electronic device is provided, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and the processor implements the steps of the above method when executing the computer program.

In a fourth aspect of the embodiments of the present disclosure, a computer-readable storage medium is provided, in which a computer program is stored, which when executed by a processor implements the steps of the above-mentioned method.

Compared with the prior art, the embodiment of the disclosure has the following beneficial effects: the object shooting instruction is generated when the delivery error signal is received, the appointed camera is controlled to shoot the object, the shot object image is subjected to image recognition, the object delivery address in the object label is obtained, and the secondary delivery instruction for controlling the robot to deliver is generated according to the object delivery address, so that secondary delivery of the object rejected by a client is realized, and the service capability of the robot is improved.

Drawings

To more clearly illustrate the technical solutions in the embodiments of the present disclosure, the drawings needed for the embodiments or the prior art descriptions will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present disclosure, and other drawings can be obtained by those skilled in the art without inventive efforts.

FIG. 1 is a scenario diagram of an application scenario of an embodiment of the present disclosure;

fig. 2 is a schematic flow chart diagram of a method for robot article dispatch provided by an embodiment of the present disclosure;

fig. 3 is a schematic flow chart diagram of yet another method for robotic item dispatch provided by embodiments of the present disclosure;

FIG. 4 is a schematic structural diagram of a robotic article handling device according to an embodiment of the present disclosure;

fig. 5 is a schematic structural diagram of an electronic device provided in an embodiment of the present disclosure.

Detailed Description

In the following description, for purposes of explanation and not limitation, specific details are set forth, such as particular system structures, techniques, etc. in order to provide a thorough understanding of the disclosed embodiments. However, it will be apparent to one skilled in the art that the present disclosure may be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the present disclosure with unnecessary detail.

A robot article dispatching method and apparatus according to embodiments of the present disclosure will be described in detail below with reference to the accompanying drawings.

Fig. 1 is a scene schematic diagram of an application scenario of an embodiment of the present disclosure. The application scenario may include

terminal devices

101, 102, and 103, server 104, and network 105.

The

terminal apparatuses

101, 102, and 103 may be hardware or software. When

terminal devices

101, 102, and 103 are hardware, they may be various electronic devices having a display screen and supporting communication with server 104, including but not limited to smart phones, robots, laptop portable computers, desktop computers, and the like (e.g., 102 may be a robot); when the

terminal apparatuses

101, 102, and 103 are software, they can be installed in the electronic apparatus as above. The

terminal devices

101, 102, and 103 may be implemented as a plurality of software or software modules, or may be implemented as a single software or software module, which is not limited by the embodiments of the present disclosure. Further, various applications, such as data processing applications, instant messaging tools, social platform software, search-type applications, shopping-type applications, etc., may be installed on the

terminal devices

101, 102, and 103.

The server 104 may be a server providing various services, for example, a backend server receiving a request sent by a terminal device establishing a communication connection with the server, and the backend server may receive and analyze the request sent by the terminal device and generate a processing result. The server 104 may be a server, may also be a server cluster composed of a plurality of servers, or may also be a cloud computing service center, which is not limited in this disclosure.

The server 104 may be hardware or software. When the server 104 is hardware, it may be various electronic devices that provide various services to the

terminal devices

101, 102, and 103. When the server 104 is software, it may be multiple software or software modules providing various services for the

terminal devices

101, 102, and 103, or may be a single software or software module providing various services for the

terminal devices

101, 102, and 103, which is not limited by the embodiment of the present disclosure.

The network 105 may be a wired network connected by a coaxial cable, a twisted pair and an optical fiber, or may be a wireless network that can interconnect various Communication devices without wiring, for example, Bluetooth (Bluetooth), Near Field Communication (NFC), Infrared (Infrared), and the like, which is not limited in the embodiment of the present disclosure.

The target user can establish a communication connection with the server 104 via the network 105 through the

terminal devices

101, 102, and 103 to receive or transmit information or the like. It should be noted that the specific types, numbers and combinations of the

terminal devices

101, 102 and 103, the server 104 and the network 105 may be adjusted according to the actual requirements of the application scenario, and the embodiment of the present disclosure does not limit this.

Fig. 2 is a schematic flow chart of a robot article dispatching method according to an embodiment of the present disclosure. The robot article dispatching method of fig. 2 may be executed by the terminal device or the server of fig. 1. As shown in fig. 2, the robot article dispatch method includes:

step S201, in response to receiving a delivery error signal of a customer rejected item, generating an item shooting instruction to control the robot to perform a shooting preparation operation, the shooting preparation operation including an operation of exposing the item within a field of view of a specified camera.

Specifically, after receiving an item delivery notification on the mobile terminal, the customer waits for the robot to arrive and inputs an article taking code displayed on the mobile terminal on a button or a touch screen of the robot, so as to open a storage compartment in which an item to be delivered is placed. If the goods are wrongly delivered, the customer can put the goods back into the storage compartment, close the compartment door and select a delivery mistake option on a button or a touch screen of the robot. In response to the customer's interaction, a controller on the robot generates and sends a dispatch error signal to the server. The server generates an article shooting instruction according to the dispatch error signal so as to control a camera in the robot to shoot the article, or control the robot to move to the front of the appointed camera and control the appointed camera to shoot the article. Correspondingly, the designated camera may be a camera inside a storage compartment of the robot or a camera fixed somewhere in a hotel lobby.

Step S202, an article image which is obtained by shooting an article by a specified camera and contains an article label is obtained, and the article label comprises the delivery information of the article.

Specifically, after the designated camera shoots the article, an article image can be obtained. An article label containing delivery information is arranged on the article to be delivered. The article label can be a delivery note for taking out or express delivery, and can also be a special label specially printed for robot delivery. The article label is marked with the delivery destination of the article, namely the room number of the current hotel in advance.

Step S203, identifying the article label in the article image, and acquiring an article delivery address in the article label.

Specifically, if the article label is a delivery slip for take-away or express delivery, or the printed special label contains a text expression of delivery information, an optical text recognition technology may be used to perform text recognition on the article label of the article image. If the article label is a special label printed with the two-dimensional code, the article label can be identified by the two-dimensional code. According to the identification result of the item table of the item image, the room number of the item delivery destination can be obtained, and the item delivery address can be determined according to the room number.

Step S204, a new dispatching command is generated according to the item dispatching address so as to control the robot to send the item to the item dispatching address.

Specifically, the new dispatch instruction is relative to the original dispatch instruction before the customer rejected the item, the original dispatch instruction contains a wrong dispatch address, and the new dispatch instruction contains a correct dispatch address. The robot carries out secondary article delivery according to the correct article delivery address, and can accurately deliver the article to the correct destination.

According to the technical scheme provided by the embodiment of the disclosure, an article shooting instruction is generated after a customer rejects an article, an image of the article is identified to obtain an article dispatching address after the article is shot by a designated camera, and the robot is controlled to dispatch the article according to the article dispatching address, so that secondary article dispatching after article dispatching errors is realized, and the dispatching capacity of the robot is improved.

In the embodiment of the present disclosure, after the article shooting instruction is generated, it may be determined whether there are other articles to be dispatched in the storage compartment of the robot at present. For example, when the robot has two article storage compartments, an article in one article storage compartment is delivered erroneously, and after an article photographing instruction is generated, it is necessary to determine whether or not the article in the other article storage compartment has been delivered to the destination before performing article photographing and secondary delivery.

After step S201, it is determined whether the robot has another item dispatching task; in response to the robot having other item dispatch tasks, the camera preparation operation of the robot is postponed until the other item dispatch tasks of the robot are completed.

Specifically, if the robot has other article dispatching tasks, the article dispatching system may analyze the article photographing instruction and perform photographing preparation after the robot has finished dispatching other articles. If the robot has no other object dispatching task, the shooting preparation work is directly carried out. This step can cause the robot to prioritize a dispatch task, thereby providing robot delivery efficiency.

In the embodiment of the disclosure, the designated camera may be a camera arranged inside the storage compartment, a handheld camera or other shooting device of a hotel lobby worker, or a camera arranged at a fixed position of the hotel lobby.

When the camera is designated as the camera arranged in the object placing cabin, after the step S201, the camera in the object placing cabin of the robot is controlled to shoot the object in response to the object shooting instruction, and an object image is obtained.

Specifically, after the article image is obtained, the robot uploads the article image to a server of an article dispatching system, the server performs image recognition on the article image, and determines a new article dispatching address according to a room number in dispatching information in an image recognition result so as to control the robot to carry out secondary dispatching by taking the article dispatching address as a dispatching destination.

When the designated camera is a handheld camera or other shooting device of a hotel lobby worker, after step S201, in response to an article shooting instruction, the robot is controlled to move to a designated position, and a cabin door of a storage cabin where an article is located is opened to wait for the worker to take out the article for shooting.

Specifically, a worker can call the camera authority of the handheld terminal by operating a photographing component on a front-end page of the article dispatching system displayed on the handheld terminal, photograph an article to obtain an article image and upload the article image to a server of the article dispatching system, and the server confirms a new article dispatching address according to an image recognition result of the article image and controls the robot to dispatch the article for the second time.

When the designated camera is a camera arranged at a fixed position of a hotel lobby, after step S201, in response to an article shooting instruction, the robot may be controlled to move in front of the designated camera and open a cabin door of a storage cabin where the article is located, so as to wait for the designated camera to shoot the article to obtain an article image.

Specifically, when the robot arrives in front of the designated camera, the designated camera receives an arrival notification or detects that the robot arrives, the opened storage compartment is shot or a camera is inserted into the storage compartment to shoot, so that an article image is obtained and uploaded to a server of the article dispatching system, the server confirms a new article dispatching address according to an image recognition result of the article image, and controls the robot to carry out secondary dispatching of the article.

In step S203, when the article tag in the article image is identified, if the identification result obtained by identifying the article tag in the article image indicates that the article dispatch address cannot be obtained, a manual assistance command is generated to notify the worker to align the article tag with the designated camera.

Specifically, the manual assistance instruction is used for requesting manual assistance to adjust the shooting angle, for example, a reminder may be sent to the mobile terminal logged with the staff account according to the manual assistance instruction to request the staff to align the label of the article to the camera of the camera, so that the camera may shoot a clear article label.

As shown in fig. 3, a method for robot article dispatch in an embodiment of the present disclosure includes the following steps:

step S301, in response to receiving a delivery error signal of a customer rejected item, generates an item shooting instruction to control the robot to perform a shooting preparation operation, the shooting preparation operation including an operation of exposing the item within a field of view of a specified camera.

And step S302, controlling the appointed camera to shoot the article, and recording the shooting times.

Specifically, before step S301, the number of times of shooting defaults to 0. When the number of times of shooting is recorded, every time step S302 is executed, i.e., every time the camera is designated to shoot the article, the number of times of shooting is increased by 1.

In step S303, the article tag in the article image captured by the designated camera is identified.

Step S304, it is determined whether the room number in the article tag is recognized. If yes, go to step S308, otherwise go to step S305.

In step S305, it is determined whether the number of times of shooting reaches a set threshold. If yes, go to step S306, otherwise go to step S307.

Specifically, the set threshold may be 3 times, that is, after the first shooting is finished, if the room number is not identified, a manual assistance instruction is generated to request manual assistance to adjust the shooting angle of the article. After the second shooting is finished, if the room number is not identified, the manual assistance instruction is generated again, and manual assistance is requested to adjust the shooting angle of the article. If the shooting frequency reaches 3 times, the manual auxiliary instruction is not generated, the automatic dispatching process is ended, and the staff is reminded to take out the articles from the article placing cabin of the robot and enter the manual dispatching process.

Step S306, the flow ends.

In step S307, a manual help is requested to adjust the shooting angle.

Step S308, determining the goods dispatching address according to the room number.

Step S309, generating a new dispatching command according to the item dispatching address to control the robot to dispatch the item to the item dispatching address.

All the above optional technical solutions may be combined arbitrarily to form optional embodiments of the present application, and are not described herein again.

According to the robot person item dispatching method disclosed by the embodiment of the disclosure, the designated camera is controlled to shoot the item by generating the item shooting instruction when the dispatching error signal is received, the shot item image is subjected to image recognition to obtain the item dispatching address in the item label, and the instruction for controlling the secondary dispatching of the robot dispatching is generated according to the item dispatching address, so that the secondary dispatching of the rejected item of the client is realized, and the service capability of the robot is improved.

The following are embodiments of the disclosed apparatus that may be used to perform embodiments of the disclosed methods. The robot article dispatching device described below and the robot article dispatching method described above may be referred to in correspondence with each other. For details not disclosed in the embodiments of the apparatus of the present disclosure, refer to the embodiments of the method of the present disclosure.

Fig. 4 is a schematic view of a robotic article dispatching device provided by embodiments of the present disclosure. As shown in fig. 4, the robot article dispatching device includes:

the shooting instruction generating module 401 may be configured to generate an item shooting instruction to control the robot to perform a shooting preparation operation including an operation of exposing an item within a field of view of a specified camera in response to receiving a delivery error signal that the customer rejected the item.

Specifically, after receiving the article delivery notification on the mobile terminal, the customer waits for the robot to arrive and inputs an article taking code displayed on the mobile terminal on a button or a touch screen of the robot, so as to open a storage compartment for placing the article to be delivered. If the goods are wrongly delivered, the customer can put the goods back into the storage compartment, close the compartment door and select a delivery mistake option on a button or a touch screen of the robot. In response to the customer's interaction, a controller on the robot generates and sends a dispatch error signal to the server. The server generates an article shooting instruction according to the dispatch error signal so as to control a camera in the robot to shoot the article, or control the robot to move to the front of the appointed camera and control the appointed camera to shoot the article. Correspondingly, the designated camera may be a camera inside the storage compartment of the robot or a camera fixed somewhere in the hotel lobby.

The article image obtaining module 402 may be configured to obtain an article image including an article tag obtained by shooting an article with a specified camera, where the article tag includes delivery information of the article.

Specifically, after the designated camera shoots the article, an article image can be obtained. An article label containing delivery information is arranged on the article to be delivered. The article label can be a delivery note for taking out or express delivery, and can also be a special label specially printed for robot delivery. The article label is pre-marked with the delivery destination of the article, namely the room number of the current hotel.

The dispatch address obtaining module 403 may be configured to identify an item tag in an item image, and obtain an item dispatch address in the item tag.

The dispatch instruction generation module 404 may be configured to generate a new dispatch instruction according to the item dispatch address to control the robot to dispatch the item to the item dispatch address.

In the embodiment of the present disclosure, the robot article dispatching device may further include a control module, configured to control a camera inside the storage compartment of the robot to shoot the article in response to the article shooting instruction, so as to obtain an article image.

In the embodiment of the disclosure, the control module may be further configured to control the robot to move in front of the designated camera in response to the article shooting instruction, and open a cabin door of the storage cabin where the article is located, so as to wait for the designated camera to shoot the article, and obtain an article image.

In this disclosure, the robot article dispatching device may further include a manual help module, configured to generate a manual assistance instruction to notify a worker to align a label of an article with a designated camera when a recognition result obtained by recognizing the article label in the article image indicates that the article dispatching address cannot be obtained.

In the embodiment of the disclosure, the control module may be further configured to control the robot to move to a specified position in response to the article shooting instruction, and open a compartment door of the storage compartment where the article is located, so as to wait for a worker to take out the article for shooting.

In the embodiment of the disclosure, the robot article dispatching device may further include a waiting module, which may be configured to, when it is determined that the robot has other article dispatching tasks, and in response to the robot having other article dispatching tasks, postpone a photographing preparation operation of the robot until the other article dispatching tasks of the robot are completed.

In the embodiment of the present disclosure, the dispatch address acquisition module may be further configured to perform character recognition on the image of the article by using an optical character recognition technology.

For details which are not disclosed in the embodiments of the apparatus of the present disclosure, please refer to the embodiments of the robot article dispatching method described above for the details which are not disclosed in the embodiments of the apparatus of the present disclosure, since each functional module of the robot article dispatching apparatus of the exemplary embodiments of the present disclosure corresponds to the steps of the exemplary embodiments of the robot article dispatching method described above.

According to the robot article dispatching device disclosed by the embodiment of the disclosure, the article shooting instruction is generated when the dispatching error signal is received, the appointed camera is controlled to shoot the article, the image of the shot article is identified, the article dispatching address in the article label is obtained, and the instruction for controlling the secondary dispatching of the robot dispatching is generated according to the article dispatching address, so that the secondary dispatching of the rejected article to a client is realized, and the service capability of the robot is improved.

It should be understood that, the sequence numbers of the steps in the foregoing embodiments do not imply an execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation on the implementation process of the embodiments of the present disclosure.

Fig. 5 is a schematic diagram of an electronic device 500 provided by an embodiment of the disclosure. As shown in fig. 5, the electronic apparatus 500 of this embodiment includes: a processor 501, a memory 502, and a computer program 503 stored in the memory 502 and operable on the processor 501. The steps in the various method embodiments described above are implemented when the processor 501 executes the computer program 503. Alternatively, the processor 501 implements the functions of the respective modules/units in the above-described respective apparatus embodiments when executing the computer program 503.

Illustratively, the computer program 503 may be partitioned into one or more modules/units, which are stored in the memory 502 and executed by the processor 501 to complete the present disclosure. One or more modules/units may be a series of computer program instruction segments capable of performing specific functions, which are used to describe the execution of the computer program 503 in the electronic device 500.

The electronic device 500 may be a desktop computer, a notebook, a palm computer, a cloud server, or other electronic devices. The electronic device 500 may include, but is not limited to, a processor 501 and a memory 502. Those skilled in the art will appreciate that fig. 5 is merely an example of an electronic device 500 and does not constitute a limitation of electronic device 500 and may include more or fewer components than shown, or some components may be combined, or different components, e.g., an electronic device may also include input-output devices, network access devices, buses, etc.

The Processor 501 may be a Central Processing Unit (CPU), other general purpose Processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), a Field Programmable Gate Array (FPGA) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware component, etc. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.

The storage 502 may be an internal storage unit of the electronic device 500, such as a hard disk or a memory of the electronic device 500. The memory 502 may also be an external storage device of the electronic device 500, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), and the like provided on the electronic device 5. Further, the memory 502 may also include both internal storage units and external storage devices of the electronic device 500. The memory 502 is used for storing computer programs and other programs and data required by the electronic device. The memory 502 may also be used to temporarily store data that has been output or is to be output.

It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules, so as to perform all or part of the functions described above. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only used for distinguishing one functional unit from another, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.

In the embodiments provided in the present disclosure, it should be understood that the disclosed apparatus/electronic device and method may be implemented in other ways. For example, the above-described apparatus/electronic device embodiments are merely illustrative, and for example, a module or a unit may be divided into only one logical function, and may be implemented in other ways, and multiple units or components may be combined or integrated into another system, or some features may be omitted or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

Units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present disclosure may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, the present disclosure may implement all or part of the flow of the method in the above embodiments, and may also be implemented by a computer program to instruct related hardware, where the computer program may be stored in a computer readable storage medium, and when the computer program is executed by a processor, the computer program may implement the steps of the above methods and embodiments. The computer program may comprise computer program code which may be in the form of source code, object code, an executable file or some intermediate form, etc. The computer readable medium may include: any entity or device capable of carrying computer program code, recording medium, usb disk, removable hard disk, magnetic disk, optical disk, computer Memory, Read-Only Memory (ROM), Random Access Memory (RAM), electrical carrier wave signals, telecommunications signals, software distribution medium, and the like. It should be noted that the computer readable medium may contain suitable additions or additions that may be required in accordance with legislative and patent practices within the jurisdiction, for example, in some jurisdictions, computer readable media may not include electrical carrier signals or telecommunications signals in accordance with legislative and patent practices.

The above examples are only intended to illustrate the technical solutions of the present disclosure, not to limit them; although the present disclosure has been described in detail with reference to the foregoing embodiments, it should be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present disclosure, and are intended to be included within the scope of the present disclosure.

Claims

1. A robotic item dispatch method, the method comprising:

in response to receiving a delivery error signal that a customer rejected an item, generating an item capture instruction to control the robot to perform a capture preparation operation, the capture preparation operation comprising an operation that exposes the item within a specified camera field of view;

acquiring an article image which is obtained by shooting the article by the specified camera and contains an article label, wherein the article label comprises the delivery information of the article;

identifying an article label in the article image to obtain an article dispatch address in the article label;

and generating a new dispatching instruction according to the item dispatching address so as to control the robot to dispatch the item to the item dispatching address.

2. The method of claim 1, wherein after generating the item capture instruction, the method further comprises:

and responding to the article shooting instruction, controlling a camera inside a storage compartment of the robot to shoot the article to obtain the article image.

3. The method of claim 1, wherein after generating the item capture instruction, the method further comprises:

and responding to the article shooting instruction, controlling the robot to move to the front of a specified camera, and opening a cabin door of a storage cabin where the article is located to wait for the specified camera to shoot the article to obtain an article image.

4. The method of claim 3, wherein the identifying the item tag in the item image comprises:

and if the identification result representation obtained by identifying the article label in the article image cannot acquire the article dispatching address, generating a manual auxiliary instruction to inform a worker to aim the label of the article at the specified camera.

5. The method of claim 1, wherein after generating the item capture instruction, the method further comprises:

and responding to the article shooting instruction, controlling the robot to move to a specified position, and opening a cabin door of a storage cabin where the article is located to wait for a worker to take out the article for shooting.

6. The method of claim 1, wherein after generating the item capture instruction, the method further comprises:

judging whether the robot has other article dispatching tasks or not;

in response to the robot having other item dispatch tasks, postponing a camera preparation operation of the robot until the other item dispatch tasks of the robot are completed.

7. The method of claim 1, wherein the identifying the item tag in the item image comprises:

and carrying out character recognition on the article image by adopting an optical character recognition technology.

8. A robotic article handling device, comprising:

a shooting instruction generating module for generating an item shooting instruction in response to receiving a delivery error signal of a customer rejected item to control the robot to perform a shooting preparation operation, the shooting preparation operation including an operation of exposing the item within a designated camera field of view;

an article image acquisition module, configured to acquire an article image that includes an article tag and is obtained by shooting the article with the specified camera, where the article tag includes delivery information of the article;

the delivery address acquisition module is used for identifying the article label in the article image and acquiring the article delivery address in the article label;

and the dispatching instruction generating module is used for generating a new dispatching instruction according to the item dispatching address so as to control the robot to send the item to the item dispatching address.

9. An electronic device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, characterized in that the processor implements the steps of the method according to any of claims 1 to 7 when executing the computer program.

10. A computer-readable storage medium, in which a computer program is stored which, when being executed by a processor, carries out the steps of a method according to any one of claims 1 to 7.