CN115034750A - Intelligent service system based on information management - Google Patents

Intelligent service system based on information management Download PDF

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CN115034750A
CN115034750A CN202210647542.2A CN202210647542A CN115034750A CN 115034750 A CN115034750 A CN 115034750A CN 202210647542 A CN202210647542 A CN 202210647542A CN 115034750 A CN115034750 A CN 115034750A
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梅海燕
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    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
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Abstract

The invention discloses an intelligent service system based on information management, which comprises an information acquisition module, an analysis management module and a service processing module, wherein the information acquisition module is connected with the analysis management module through a network, the analysis management module is electrically connected with the service processing module, the information acquisition module is used for acquiring user information, the analysis management module is used for processing social service information to be handled by a user, the service processing module is used for processing the query service of the user, the information acquisition module comprises an information acquisition module, a classification identification module and a source tracing connection module, the information acquisition module is electrically connected with the classification identification module, the classification identification module is connected with the source tracing connection module through a network, the information acquisition module is used for acquiring relevant information, the information acquisition module comprises an information acquisition submodule I and an information acquisition submodule II, the invention has the characteristic of high information service efficiency.

Description

Intelligent service system based on information management
Technical Field
The invention relates to the technical field of intelligent service, in particular to an intelligent service system based on information management.
Background
With the development of social economy, various social services extend to the daily life of people, and in order to meet the requirements of the daily life of people, a plurality of services are established as service networks for people to inquire and handle various businesses.
Due to the increasing development of network science and technology, the handling processes of social service websites are continuously changed and developed, the handling items of a plurality of service websites are complicated, and the culture levels of users handling social services are different, so that the handling processes of the social services cannot be clear, the burden of the users handling the required social services is greatly increased, the processing efficiency of the business services of the social service websites is reduced, and the benefits of the users handling the social services are indirectly damaged. Therefore, it is necessary to design an intelligent service system based on information management with high information service efficiency.
Disclosure of Invention
The present invention is directed to an intelligent service system based on information management to solve the above problems.
In order to solve the technical problems, the invention provides the following technical scheme: the utility model provides an wisdom service system based on information management, includes information acquisition module, analysis management module and service processing module, information acquisition module and analysis management module internet access, analysis management module is connected with service processing module electricity, information acquisition module is used for acquireing user information, analysis management module is used for handling the social service information that the user will be dealt with, service processing module is used for handling this inquiry service of user.
According to the technical scheme, the information acquisition module comprises an information acquisition module, a classification identification module and a traceability connection module, the information acquisition module is electrically connected with the classification identification module, the classification identification module is connected with the traceability connection module through a network, the information acquisition module is used for acquiring relevant information, the information acquisition module comprises an information acquisition submodule I and an information acquisition submodule II, the information acquisition submodule I is electrically connected with the information acquisition submodule II, the information acquisition submodule I and the information acquisition submodule II are respectively used for acquiring user information and social service information to be handled, and the classification identification module is used for identifying and classifying the social service to be handled by a user.
According to the technical scheme, the analysis management module comprises a model construction unit, an information matching module, an estimation analysis module and a time value calculation module, wherein the model construction unit is electrically connected with the information matching module, the information matching module is in network connection with the estimation analysis module, the model construction unit is used for constructing a model for information data, the information matching module is used for matching information submitted by a user with database information, the estimation analysis module is used for estimating and analyzing a social service handling process, and the time value calculation module is used for calculating and analyzing a time value required for handling the social service.
According to the technical scheme, the service processing module comprises a flow chart output module, a marking module, an information display module and a scene fitting module, the flow chart output module is connected with the marking module through a network, the flow chart output module is electrically connected with the information display module, the flow chart output module is used for outputting a service result of information inquiry in a flow chart mode, the marking module is used for marking information, the information display module is used for displaying and recording result information, and the scene fitting module is used for fitting and building a scene.
According to the technical scheme, the operation method of the intelligent service system based on information management mainly comprises the following steps:
step S1: establishing an information database, and storing service information of a social service organization;
step S2: opening an intelligent service system, and further inputting income effect information to be obtained after a user logs in after registration is completed;
step S3: determining social services to be transacted according to the income effect information to be obtained by the user, and further processing and analyzing the social services;
step S4: and outputting the result of the information inquiry service for the user to look up.
According to the above technical solution, the step S2 further includes the following steps:
step S21: after the intelligent service system is opened, after the account registration is completed, a user inputs personal information into the system through the information acquisition sub-module I and records the personal information, and then starts the information acquisition sub-module II through an electric signal;
step S22: the information acquisition submodule II acquires and records the income effect information to be acquired by the user through the system, and further sends the acquired and recorded result to the classification and identification module;
step S23: after the semantic meaning and the keyword of the acquired and recorded result are analyzed and identified, the classification and identification module identifies and analyzes the income effect to be obtained by the user, and the social service required by the income effect to be obtained by the user is determined to be set with a service network point, the category of the social service is further determined; and after the semantics and the keywords of the acquired and recorded results are analyzed and identified, further after the classification and identification module identifies and analyzes, determining that the social service category required by the income effect to be obtained by the user is not set, and then displaying the query result to the user.
According to the above technical solution, the step S3 further includes the following steps:
step S31: after the classification and division result is received, the information matching module matches the result information with the service information of the social service mechanism recorded in the information database, and determines the social service mechanism required by the social service to be transacted by the user;
step S32: extracting a first required social service mechanism in sequence, starting a tracing connection module through an electric signal to be connected with a computer service platform network of the social service mechanism, and acquiring the position information, service time information and service range information of the service mechanism;
step S33: the model building unit is ready for further processing after receiving the information.
According to the above technical solution, the step S33 further includes the following steps:
step S331: after receiving the service range information of the social service organization, the model construction unit constructs a service information tree by taking the main body service process information of the organization as a main body, further takes the sub-process information contained in each process in the main body service process as a branch according to the overall service logic relationship of the organization, and further constructs the sub-process which can be served only by submitting materials in the sub-process, so that the model construction of the service information tree is completed after the material information is subjected to the side branch of the sub-process service;
step S332: after the model of the service information tree is constructed, representing the social service required by the organization in the flow required by the organization according to the social service to be transacted by the user through the service information tree, and further marking the service required by the user on the service information tree through a marking module;
step S333: and repeating the step S32, the step S331 and the step S332, and completing model construction and marking of all mechanisms according to the sequence of the required mechanisms.
According to the above technical solution, the step S4 further includes the following steps:
step S41: according to the model construction and marking results of all the mechanisms, the flow chart output module sorts and summarizes all marked flows and the material information to be submitted according to the sequential logic relationship, and then the sorted and summarized results are output in the form of a flow chart;
step S42: further acquiring the position information and the service time information of all mechanisms through an information display module, and summarizing and displaying;
step S43: the average time T spent by the user in handling the social service at each social service organization is estimated and analyzed through an estimation analysis module, the number of organizations needing to provide the service is N through counting, and the time value T spent by the user in handling the social service at the social service organization is calculated through a time value calculation module General (1) ＝TN。
According to the above technical solution, the step S42 further includes the following steps: after the user inquiry service is completed and the result is sent to the user in a flow chart form, the scene fitting module is started through an electric signal to identify personal information input by the information acquisition sub-module, when the fact that the user academic record is lower than the high school academic record or the age of the user is over 50 years is identified, the scene fitting module further fits and constructs a 3D scene and a virtual electronic character of each mechanism according to the sequential logic sequence of mechanisms required by the user to transact the social service and the specific transaction flow and map information of each mechanism, then controls the virtual electronic character to complete the social service to be transacted by the user in the 3D scene of each mechanism according to the result flow chart, and finally sends the fitting and constructing result to the user for watching; and when the condition that the user study and age do not meet the condition is identified, not performing subsequent scene fitting construction.
Compared with the prior art, the invention has the following beneficial effects: the invention can input the known income effect information to be obtained through the intelligent service system to inquire and obtain the accuracy of the obtained information by arranging the information acquisition module, the analysis management module and the service processing module, can further obtain the specific social service handling process information required by the income effect through the inquiry of the system after the obtained information is an accurate result, enables a user to quickly know and understand the handling information of the service, improves the handling efficiency of the user, indirectly enables the user to timely and efficiently maintain personal interests, further improves the service efficiency of each social service organization, expresses each service range information, service process information and materials required to be submitted of the organization by a model of a constructed service information tree, is favorable for determining each service process of the intelligent organization, improves the analysis processing of the organization function by the intelligent service system, and quickly positions the required process for the follow-up process according to the social service handling requirements of the user, the analysis and processing efficiency of the intelligent service system is improved, and the accuracy of the system in analyzing and processing the mechanism information is improved.
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The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the principles of the invention and not to limit the invention. In the drawings:
FIG. 1 is a schematic diagram of the system module composition of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be obtained by a person skilled in the art without making any creative effort based on the embodiments in the present invention, belong to the protection scope of the present invention.
Referring to fig. 1, the present invention provides a technical solution: the intelligent service system based on information management comprises an information acquisition module, an analysis management module and a service processing module, wherein the information acquisition module is in network connection with the analysis management module, the analysis management module is electrically connected with the service processing module, the information acquisition module is used for acquiring user information, the analysis management module is used for processing social service information to be handled by a user, and the service processing module is used for processing the current query service of the user.
The information acquisition module comprises an information acquisition module, a classification identification module and a traceability connection module, the information acquisition module is electrically connected with the classification identification module, the classification identification module is connected with the traceability connection module through a network, the information acquisition module is used for acquiring relevant information, the information acquisition module comprises an information acquisition submodule I and an information acquisition submodule II, the information acquisition submodule I is electrically connected with the information acquisition submodule II, the information acquisition submodule I and the information acquisition submodule II are respectively used for acquiring user information and social service information to be handled, and the classification identification module is used for identifying and classifying the social service to be handled by a user.
The analysis management module comprises a model building unit, an information matching module, a pre-estimation analysis module and a time value calculation module, wherein the model building unit is electrically connected with the information matching module, the information matching module is in network connection with the pre-estimation analysis module, the model building unit is used for building a model of information data, the information matching module is used for matching information submitted by a user with database information, the pre-estimation analysis module is used for pre-estimation analysis of social service handling processes, and the time value calculation module is used for calculation analysis of time values required for handling social services.
The service processing module comprises a flow chart output module, a marking module, an information display module and a scene fitting module, the flow chart output module is connected with the marking module through a network, the flow chart output module is electrically connected with the information display module, the flow chart output module is used for outputting service results of information inquiry in a flow chart mode, the marking module is used for marking information, the information display module is used for displaying and recording result information, and the scene fitting module is used for performing scene fitting and building.
An operation method of an intelligent service system based on information management mainly comprises the following steps:
step S1: establishing an information database, and storing service information of a social service organization;
step S2: opening an intelligent service system, and further inputting income effect information to be obtained after a user logs in after registration is completed;
step S3: determining social services to be transacted according to the income effect information to be obtained by the user, and further processing and analyzing the social services;
step S4: and outputting the result of the information inquiry service for the user to look up.
Step S2 further includes the steps of:
step S21: after the intelligent service system is opened, after the account registration is completed, a user inputs personal information into the system through the information acquisition sub-module I and records the personal information, and then starts the information acquisition sub-module II through an electric signal;
step S22: the information acquisition submodule II acquires and records the income effect information to be acquired by the user through the system, and further sends the acquired and recorded result to the classification and identification module;
step S23: after the semantic meaning and the keyword of the acquired and recorded result are analyzed and identified, the classification and identification module identifies and analyzes the income effect to be obtained by the user, and the social service required by the income effect to be obtained by the user is determined to be set with a service network point, the category of the social service is further determined; after analyzing and identifying the semantics and the keywords of the acquired and recorded result, further identifying and analyzing by a classification and identification module, and determining that the social service category required by the income effect to be obtained by the user is not set, displaying the query result to the user; after most users obtain the information of the social services beneficial to personal interests through the information channel, but do not know whether the information is accurate and how to transact the information, the intelligent service system can input the known information of the income effect to be obtained to inquire the accuracy of the obtained information, and after the information is an accurate result, the system can further inquire the specific transaction flow information of the social services required by the income effect, so that the users can quickly know the transaction information of the services, the transaction efficiency of the users is improved, the users can indirectly maintain the personal interests in time and efficiently, and the service efficiency of each social service organization is further improved.
Step S3 further includes the steps of:
step S31: after the classification and division result is received, the information matching module matches the result information with the service information of the social service mechanism recorded in the information database, and determines the social service mechanism required by the social service to be transacted by the user; the social services required by the user may need to be transacted by a plurality of transacting organizations in sequence, so the social services required by the user are analyzed and judged according to the material information submitted by the user, and the organizations required by the user to transact the social services are quickly analyzed and positioned according to the service information of each social service organization recorded by the database, so that the follow-up analysis is laid for assisting the user in transacting the services of the required organizations, and the efficiency of transacting the social services is indirectly improved;
step S32: extracting a first required social service mechanism in sequence, starting a traceability connection module through an electric signal to be connected with a computer service platform network of the social service mechanism, and acquiring the position information, service time information and service range information of the service mechanism; after the mechanisms required by the user for handling the social service are determined, the information is acquired through the computer service platform of each mechanism, so that the subsequent user can conveniently check the working service time information of each mechanism, the user can handle the social service within the service time of each mechanism, the social service handling efficiency of the user is improved, and the working service quality and efficiency of each mechanism are indirectly improved;
step S33: the model building unit is ready for further processing after receiving the information.
Step S33 further includes the steps of:
step S331: after receiving the service range information of the social service organization, the model construction unit constructs a service information tree by taking the main body service process information of the organization as a main body, further takes the sub-process information contained in each process in the main body service process as a branch according to the overall service logic relationship of the organization, and further constructs the sub-process which can be served only by submitting materials in the sub-process, so that the model construction of the service information tree is completed after the material information is subjected to the side branch of the sub-process service; the information of each service range, the information of the service process and the materials to be submitted of the organization are expressed by a model of a constructed service information tree, which is beneficial to determining each service process of the organization, improving the analysis and the processing of the intelligent service system on the functions of the organization, quickly positioning the needed process for the follow-up social service handling requirements of the user, improving the analysis and the processing efficiency of the intelligent service system and improving the accuracy of the system on the analysis and the processing of the organization information;
step S332: after the model of the service information tree is constructed, representing the social service required by the organization in the flow required by the organization according to the social service to be transacted by the user through the service information tree, and further marking the service required by the user on the service information tree through a marking module;
step S333: and repeating the step S32, the step S331 and the step S332, and completing model construction and marking of all mechanisms according to the sequence of the required mechanisms.
Step S4 further includes the steps of:
step S41: according to the model construction and marking results of all the mechanisms, the flow chart output module sorts and summarizes all marked flows and the material information to be submitted according to the sequential logic relationship, and then the sorted and summarized results are output in the form of a flow chart; through the steps, the user can simply and clearly know all the processes to be experienced by the social service to be transacted and the materials required to be provided by each process by watching the result flow chart, so that the problem that the user wastes a large amount of time and energy because the user does not understand the processes required by the social service to be transacted is avoided, the efficiency of transacting the social service by the user is improved, and meanwhile, the knowledge quantity of the user is effectively improved;
step S42: further acquiring the position information and the service time information of all mechanisms through an information display module, and summarizing and displaying;
step S43: the average time T spent by the user in handling the social service at each social service organization is estimated and analyzed through an estimation analysis module, the number of organizations needing to provide the service is N through counting, and the time value T spent by the user in handling the social service at the social service organization is calculated through a time value calculation module General assembly TN; through the calculation of the time value of the step, the user can clearly know the time spent on transacting the social service, and the user can freely arrange to transact the social service according to the actual requirement.
Step S42 further includes the steps of: after the user inquiry service is completed and the result is sent to the user in a flow chart form, the scene fitting module is started through an electric signal to identify personal information input by the information acquisition sub-module, when the fact that the user academic record is lower than the high school academic record or the age of the user is over 50 years is identified, the scene fitting module further fits and constructs a 3D scene and a virtual electronic character of each mechanism according to the sequential logic sequence of mechanisms required by the user to transact the social service and the specific transaction flow and map information of each mechanism, then controls the virtual electronic character to complete the social service to be transacted by the user in the 3D scene of each mechanism according to the result flow chart, and finally sends the fitting and constructing result to the user for watching; and when the condition that the user study and age do not meet the condition is identified, not performing subsequent scene fitting construction. When the user learns a lower calendar or ages, the information of the flow chart of the result can not be clearly read, so that the social service flow to be handled by the user is completely displayed by the scene fitting construction of the step for the user to watch, the user can visually know and learn the specific handling flow of the social service, the user can be ensured to complete the handling of the social service quickly and efficiently to the maximum extent, the satisfaction degree of the user on an intelligent service system is improved, the interest of the user on handling the social service is further indirectly protected, and meanwhile, the service working benefit of a social service organization is also improved; when the user does not meet the condition of scene fitting construction, the scene fitting construction is not carried out, and the system operation force can be greatly saved.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus.
Finally, it should be noted that: although the present invention has been described in detail with reference to the foregoing embodiments, it will be apparent to those skilled in the art that changes may be made in the embodiments and/or equivalents thereof without departing from the spirit and scope of the invention. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims (10)

1. The utility model provides an wisdom service system based on information management, includes information acquisition module, analysis management module and service processing module, its characterized in that: the information acquisition module is connected with the analysis management module through a network, the analysis management module is electrically connected with the service processing module, the information acquisition module is used for acquiring user information, the analysis management module is used for processing social service information to be transacted by a user, and the service processing module is used for processing the query service of the user.
2. The intelligent service system based on information management as claimed in claim 1, wherein: the information acquisition module comprises an information acquisition module, a classification identification module and a traceability connection module, the information acquisition module is electrically connected with the classification identification module, the classification identification module is connected with the traceability connection module through a network, the information acquisition module is used for acquiring relevant information, the information acquisition module comprises an information acquisition submodule I and an information acquisition submodule II, the information acquisition submodule I is electrically connected with the information acquisition submodule II, the information acquisition submodule I and the information acquisition submodule II are respectively used for acquiring user information and social service information to be handled, and the classification identification module is used for identifying and classifying the social service to be handled by a user.
3. The intelligent service system based on information management as claimed in claim 2, wherein: the analysis management module comprises a model construction unit, an information matching module, a pre-estimation analysis module and a time value calculation module, wherein the model construction unit is electrically connected with the information matching module, the information matching module is in network connection with the pre-estimation analysis module, the model construction unit is used for constructing a model of information data, the information matching module is used for matching information submitted by a user with database information, the pre-estimation analysis module is used for pre-estimating and analyzing social service handling processes, and the time value calculation module is used for calculating and analyzing time values required by social service handling.
4. The intelligent service system based on information management as claimed in claim 3, wherein: the service processing module comprises a flow chart output module, a marking module, an information display module and a scene fitting module, the flow chart output module is connected with the marking module through a network, the flow chart output module is electrically connected with the information display module, the flow chart output module is used for outputting a service result of information inquiry in a flow chart mode, the marking module is used for marking information, the information display module is used for displaying and recording the result information, and the scene fitting module is used for performing scene fitting and building.
5. The intelligent service system based on information management as claimed in claim 4, wherein: the operation method of the intelligent service system based on information management mainly comprises the following steps:
step S1: establishing an information database, and storing service information of the social service organization;
step S2: opening an intelligent service system, and further inputting income effect information to be obtained after a user logs in after completing registration;
step S3: determining social services to be transacted according to the income effect information to be obtained by the user, and further processing and analyzing the social services;
step S4: and outputting the result of the information inquiry service for the user to look up.
6. The intelligent service system based on information management as claimed in claim 5, wherein: the step S2 further includes the steps of:
step S21: after the intelligent service system is opened, after the account registration is completed, a user inputs personal information into the system through the information acquisition sub-module I and records the personal information, and then starts the information acquisition sub-module II through an electric signal;
step S22: the information acquisition submodule II acquires and records the income effect information to be acquired by the user through the system, and further sends the acquired and recorded result to the classification and identification module;
step S23: after the semantic meaning and the keyword of the acquired and recorded result are analyzed and identified, the classification and identification module identifies and analyzes the income effect to be obtained by the user, and the social service required by the income effect to be obtained by the user is determined to be set with a service network point, the category of the social service is further determined; and after the semantics and the keywords of the acquired and recorded results are analyzed and identified, further after the classification and identification module identifies and analyzes, determining that the social service category required by the income effect to be obtained by the user is not set, and then displaying the query result to the user.
7. The intelligent service system based on information management according to claim 6, wherein: the step S3 further includes the steps of:
step S31: after the classification and division result is received, the information matching module matches the result information with the service information of the social service mechanism recorded in the information database, and determines the social service mechanism required by the social service to be transacted by the user;
step S32: extracting a first required social service mechanism in sequence, starting a tracing connection module through an electric signal to be connected with a computer service platform network of the social service mechanism, and acquiring the position information, service time information and service range information of the service mechanism;
step S33: the model building unit is ready for further processing after receiving the information.
8. The intelligent service system based on information management as claimed in claim 7, wherein: the step S33 further includes the steps of:
step S331: after receiving the service range information of the social service organization, the model construction unit takes the main service process information of the organization as a main body to construct a service information tree, further takes the sub-process information contained in each process in the main service process as a branch according to the overall service logic relationship of the organization, and further constructs the sub-process in which the service can be carried out only when materials need to be submitted in the sub-process, so that the model construction of the service information tree is completed after the material information is the side branch of the sub-process service;
step S332: after the model of the service information tree is built, representing the social service needed by the organization through the service information tree according to the flow needed by the organization, and further marking the service needed by the user on the service information tree through a marking module;
step S333: and repeating the step S32, the step S331 and the step S332, and completing model construction and marking of all mechanisms according to the sequence of the required mechanisms.
9. The intelligent service system based on information management according to claim 8, wherein: the step S4 further includes the steps of:
step S41: according to the model construction and marking results of all the mechanisms, the flow chart output module sorts and summarizes all marked flows and the material information to be submitted according to the sequential logic relationship, and then the sorted and summarized results are output in the form of a flow chart;
step S42: further acquiring the position information and the service time information of all mechanisms through an information display module, and summarizing and displaying;
step S43: the average time T spent by the user in handling the social service at each social service organization is estimated and analyzed through an estimation analysis module, the number of organizations needing to provide the service is N through counting, and the time value T spent by the user in handling the social service at the social service organization is calculated through a time value calculation module General assembly ＝TN。
10. The intelligent service system based on information management as claimed in claim 9, wherein: the step S42 further includes the steps of: after the user query service is completed and the result is sent to the user in a flow chart form, the personal information input by the information acquisition sub-module is identified by using the scene fitting module started through the electric signal, when the academic history of the user is lower than the high school academic history or the age of the user is over 50 years old, the scene fitting module further fits and constructs a 3D scene and a virtual electronic character of each mechanism according to the sequence logic sequence of mechanisms required by the user to handle the social service and the specific handling flow and map information of each mechanism, controls the virtual electronic character to complete the social service to be handled by the user in the 3D scene of each mechanism according to the result flow chart, and finally sends the fitting construction result to the user for watching; and when the condition that the user study and age do not meet the condition is identified, not performing subsequent scene fitting construction.
CN202210647542.2A 2022-06-08 2022-06-08 Intelligent service system based on information management Pending CN115034750A (en)

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