CN115022474A - VOIP intelligent system, request processing method, device and storage medium - Google Patents

Abstract

The embodiment of the disclosure provides a VOIP intelligent system, a request processing method, a device and a storage medium, wherein the system comprises: an enterprise PBX system and an SIP intelligent service platform; the enterprise PBX system is used for initiating an SIP registration request to the SIP intelligent service platform; the SIP intelligent service platform is used for responding to the SIP registration request and executing SIP registration for the enterprise PBX system so as to establish SIP signaling interactive connection between the enterprise PBX system and the SIP intelligent service platform; the SIP signaling interactive connection is used for audio intelligent service of the SIP intelligent service platform to the enterprise PBX system. Through SIP signaling interactive connection, the SIP intelligent service platform can support SIP registration and communication only by the switching equipment used by the enterprise PBX system, and a 30B + D interface or an extension line port and permission are not needed, and vacant 30B + D card slots, extension card slots and the like are also not needed, so that card board permission and extension permission can be purchased without extra cost; and the compatibility of the SIP protocol is high and stable, the hardware cost is low, and the communication concurrent connection is flexible and adjustable.

Description

VOIP intelligent system, request processing method, device and storage medium

Technical Field

The present disclosure relates to the field of software development and testing technologies, and in particular, to a VOIP intelligent system, a request processing method, a device, and a storage medium.

Background

The traditional digital telephone system cannot directly support complex functions such as Artificial Intelligence (AI) and the like, and is difficult to intelligently expand.

Currently, to extend a connection server to the outside of an enterprise PBX system requires a PBX system gateway to have spare redundant trunk (30B + D) interfaces or redundant enough extension line ports and permissions. If there are no spare interfaces, an additional purchase of a new 30B + D card/extension card and a license for the PBX gateway is required, or if there are no spare card slots for the PBX gateway, an additional purchase of a new PBX gateway is required to provide the card slot. In addition, the 30B + D and the analog extension line are adopted for connection, so that the connection number is limited and the capacity expansion is difficult.

Inventing messages

In view of the above disadvantages of the related art, it is an object of the present disclosure to provide a VOIP intelligent system, a request processing method, an apparatus, and a storage medium, which solve the problems in the related art.

A first aspect of the present disclosure provides a VOIP intelligent system, including: an enterprise PBX system and an SIP intelligent service platform; the enterprise PBX system is used for initiating an SIP registration request to the SIP intelligent service platform; the SIP intelligent service platform is used for responding to the SIP registration request and executing SIP registration for the enterprise PBX system so as to establish SIP signaling interactive connection between the enterprise PBX system and the SIP intelligent service platform; the SIP signaling interactive connection is used for audio intelligent service of the SIP intelligent service platform to the enterprise PBX system.

In an embodiment of the first aspect, said performing a SIP registration for the enterprise PBX system in response to the SIP registration request includes: returning an unauthorized response message according to the SIP registration request; verifying authentication information in response to a second SIP registration request of the enterprise PBX system accompanied by the authentication information; and responding to the verification passing, completing the registration and returning a request completion message.

In an embodiment of the first aspect, the enterprise PBX system comprises an IP-PBX.

In an embodiment of the first aspect, the audio intelligence service comprises at least one of: artificial intelligence service; recording a telephone call; analyzing voice; and (4) switchboard service.

In an embodiment of the first aspect, the artificial intelligence service comprises at least one of: an interactive voice response; a chat robot; performing voice recognition; network quality analysis and/or adjustment; traffic and/or object management.

In an embodiment of the first aspect, the enterprise PBX system is connected to a public switched telephone network via a primary rate trunk, and the enterprise PBX system is connected to a network telephone.

A second aspect of the present disclosure provides a request processing method applied to a VOIP intelligent system, which is applied to the SIP intelligent service platform in the VOIP intelligent system according to any one of the first aspects; the method comprises the following steps: receiving an audio intelligent service request from an enterprise PBX system from the SIP signaling interaction connection; and providing the audio intelligent service matched with the audio intelligent service request through the SIP signaling interactive connection.

A third aspect of the present disclosure provides a request processing apparatus applied to a VOIP intelligent system, which is applied to the SIP intelligent service platform in the VOIP intelligent system according to any one of the first aspects; the device comprises: the communication module is used for receiving an audio intelligent service request from the enterprise PBX system from the SIP signaling interactive connection; and the service module is used for providing the audio intelligent service matched with the audio intelligent service request.

A fourth aspect of the present disclosure provides a computer apparatus comprising: a communicator, a memory, and a processor; the communicator is used for communicating with the outside; the memory stores program instructions; the processor is configured to execute the program instructions to perform the request processing method according to the second aspect.

A fifth aspect of the present disclosure provides a computer-readable storage medium, characterized by storing program instructions that are executed to perform the request processing method according to the second aspect.

As described above, in the embodiments of the present disclosure, a VOIP intelligent system, a request processing method, an apparatus, and a storage medium are provided, where the system includes: an enterprise PBX system and an SIP intelligent service platform; the enterprise PBX system is used for initiating an SIP registration request to the SIP intelligent service platform; the SIP intelligent service platform is used for responding to the SIP registration request and executing SIP registration for the enterprise PBX system so as to establish SIP signaling interactive connection between the enterprise PBX system and the SIP intelligent service platform; the SIP signaling interactive connection is used for audio intelligent service of the SIP intelligent service platform to the enterprise PBX system. The enterprise PBX system is accessed to the gateway through a point-to-point communication mode based on a session initiation protocol, and is further connected to the SIP intelligent service platform through the point-to-point communication mode based on the session initiation protocol, only the switching equipment used by the enterprise PBX system can support the SIP point-to-point mode, and spare redundant 30B + D interfaces or extension line ports and licenses are not needed, and spare 30B + D card slots, extension card slots and the like are not needed, so that a user does not need to spend extra cost on purchasing card board licenses and extension licenses; and the compatibility of the SIP protocol is high and stable, the hardware cost is low, and the communication concurrent connection is flexible and adjustable.

Drawings

Fig. 1A shows a schematic structural diagram of a VOIP intelligent system in an embodiment of the present disclosure.

Fig. 1B shows a signaling interaction diagram of SIP registration in the embodiment of the present disclosure.

Fig. 2 shows a flow chart of a request processing method in the embodiment of the disclosure.

Fig. 3 shows a block diagram of a request processing device according to an embodiment of the disclosure.

Fig. 4 shows a schematic structural diagram of a computer device according to an embodiment of the disclosure.

Detailed Description

Embodiments of the present disclosure are described below with reference to specific examples, and other advantages and effects of the present disclosure will be readily apparent to those skilled in the art from the disclosure. The disclosure may be embodied or carried out in various other specific embodiments and with various modifications or alterations from various aspects and applications of the disclosure without departing from the spirit of the disclosure. It is to be noted that the embodiments and features of the embodiments in the present disclosure may be combined with each other without conflict.

Embodiments of the present disclosure are described in detail below with reference to the accompanying drawings so that those skilled in the art to which the present disclosure pertains can easily carry out the embodiments. The present disclosure may be embodied in many different forms and is not limited to the embodiments described herein.

Reference in the representation of the present disclosure to the terms "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present disclosure. Furthermore, the particular features, structures, materials, or characteristics illustrated may be combined in any suitable manner in any one or more embodiments or examples. Moreover, various embodiments or examples and features of different embodiments or examples presented in this disclosure can be combined and combined by one skilled in the art without contradiction.

Furthermore, the terms "first", "second" and "first" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or to implicitly indicate the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the expressions of the present disclosure, "a plurality" means two or more unless explicitly defined otherwise.

In order to clearly explain the present disclosure, components that are not related to the description are omitted, and the same reference numerals are given to the same or similar components throughout the specification.

Throughout the specification, when a device is referred to as being "connected" to another device, this includes not only the case of being "directly connected" but also the case of being "indirectly connected" with another element interposed therebetween. In addition, when a device "includes" a certain component, unless otherwise stated, the device does not exclude other components, but may include other components.

Although the terms first, second, etc. may be used herein to describe various elements in some instances, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, the first interface and the second interface are represented. Also, as used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context indicates otherwise. It will be further understood that the terms "comprises," "comprising," "includes" and/or "including," when used in this specification, specify the presence of stated features, steps, operations, elements, modules, items, species, and/or groups, but do not preclude the presence, or addition of one or more other features, steps, operations, elements, modules, items, species, and/or groups thereof. The terms "or" and/or "as used herein are to be construed as inclusive or meaning any one or any combination. Thus, "A, B or C" or "A, B and/or C" means "any of the following: a; b; c; a and B; a and C; b and C; A. b and C ". An exception to this definition will occur only when a combination of elements, functions, steps or operations performed are inherently mutually exclusive in some manner.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. As used herein, the singular forms "a", "an" and "the" include plural forms as long as the words do not expressly indicate a contrary meaning. The use of "including" in the specification is meant to specify the presence of stated features, regions, integers, steps, elements, and/or components, but does not preclude the presence or addition of other features, regions, integers, steps, elements, components, and/or groups thereof.

Terms representing relative spatial terms such as "lower", "upper", and the like may be used to more readily describe one element's relationship to another element as illustrated in the figures. Such terms are intended to have not only the meaning indicated in the drawings, but also other meanings or executions of the device in use. For example, if the device in the figures is turned over, elements described as "below" other elements would then be oriented "above" the other elements. Thus, the exemplary terms "under" and "beneath" all include above and below. The device may be rotated 90 or other angles and the terminology representing relative space is to be interpreted accordingly.

Although not defined differently, including technical and scientific terms used herein, all have the same meaning as commonly understood by one of ordinary skill in the art to which this disclosure belongs. The terms defined in commonly used dictionaries are to be additionally interpreted as having meanings consistent with technical documents related to and the message prompted at present, and must not be excessively interpreted as having ideal or very formulaic meanings unless defined otherwise.

At present, the traditional digital telephone system, namely the PBX system, has a demand for intelligent services, but the inside thereof cannot support intelligent extension, and for external extension, a PBX gateway needs to have an idle redundant trunk (30B + D) interface or redundant enough extension line ports and permission, if not, a new 30B + D card or extension card and permission need to be purchased, which causes cost increase, and the connection number is limited to a large extent, which makes capacity expansion difficult.

In view of this, the embodiment of the present disclosure may provide a VOIP intelligent system, so as to solve the above problems through an improvement of a device connection manner.

As shown in fig. 1A, a schematic structural diagram of a VOIP intelligent system in the embodiment of the present disclosure is shown.

Voice over internet protocol (VoIP) is a Voice call technology that enables Voice calls and multimedia conferences via Internet Protocol (IP), i.e., communications via the internet. Other informal names are IP phone (IP telephony), Internet phone (Internet telephony), broadband phone (broadbandtelephony) and broadband phone service (broadbandphone service).

VoIP can be used for a plurality of Internet access devices including VoIP phones, smart phones and personal computers, and calls and short messages are sent through cellular networks and Wi-Fi. VoIP digitizes analog Voice signals (Voice) and uses packet (DataPacket) type transmission over an IP data network (IPNetwork) in real time. The VoIP has an advantage of being able to widely use the internet and the global IP interconnection environment, providing more and better services than the conventional services. VoIP can inexpensively transmit voice, fax, video and data services over IP networks, such as unified messaging, virtual telephony, virtual voice/fax email, directory services, internet call centers, internet call management, video conferencing, electronic commerce, fax store and forward, and store and forward of various information, and the like. VoIP (voice over internet protocol) is a technology that focuses on IP telephony and promotes corresponding value-added services.

The VOIP intelligent system comprises: an enterprise PBX system 101 and a SIP intelligent services platform 102. The enterprise PBX system 101 is used for initiating an SIP registration request to the SIP intelligent service platform 102; the SIP intelligent service platform 102 is configured to perform SIP registration for the enterprise PBX system in response to the SIP registration request, thereby establishing a SIP signaling interaction connection between the enterprise PBX system and the SIP intelligent service platform. The SIP signaling interaction connection is used for the audio intelligent service of the SIP intelligent service platform 102 to the enterprise PBX system 101. That is, through the SIP signaling interworking connection, the SIP intelligent service platform 102 can provide audio intelligent services that are difficult to support by itself to the enterprise PBX system 101. Compared with the connection by a trunk line (30B + D) or an extension line, the SIP connection not only effectively reduces the hardware cost and the limitation, but also can improve the communication flexibility.

Among them, the PBX is called Private Branch Exchange, that is, Private Branch Exchange. A PBX is an intra-enterprise telephone system that can switch calls between users on local lines while allowing all users to share a certain number of external telephone lines. The main purpose of the PBX is to save one line cost to the telephone company for each user, compared to the SIP intelligent services platform 103 (PSTN).

The PBX is an automatic telephone exchange which is connected under the control of a pre-programmed program by an electronic computer. And are generally divided into space division and time division telephone exchanges. The space division SPC telephone exchange transfers the space voice information on a certain line to another line through the communication of the cross points; the time-division program-controlled telephone exchange transfers a certain time-slot speech information on the time-division multiplex line to another time-division multiplex line. The time-division program-controlled exchanger is divided into analog time-division program-controlled telephone exchanger for transferring pulse amplitude modulation signal and digital time-division program-controlled telephone exchanger for transferring pulse code modulation signal or increment modulation signal according to the form of voice signal transferred by time-division program-controlled exchanger.

The equipment used in the PBX varies with the complexity of the system. For example, whether it is a copper wire telephone base to which a conventional PBX is connected, whether the PBX accommodates a mix of analog and digital lines, whether a voice enterprise managed ip (voip) or cloud based PBX system is used. Conventional PBX telephone systems use copper-based telephone lines that enter the company's premises and connect to PBX telephone exchange equipment. The telephone exchange equipment may allow the telephone to be distributed to other telephones in the office, which may have access to a limited number of outside lines (trunks).

In some embodiments, the enterprise PBX system 101 is an IP network-based digital telephone system, i.e., an IP PBX. IP PBX, also known as internet protocol PBX, is a device that connects IP phones 104 to digital signals, possibly through the internet, to devices such as cellular phones, rather than analog landline phones. No rewiring is required since the user can connect the phone using an ethernet cable instead of a conventional phone.

The enterprise PBX system 101 is connected to a Public Switched Telephone Network (PSTN) through a trunk line to obtain an outside line telephone service. The public switched telephone network is operated by an operator.

The Session initiation protocol, SIP, is known as Session initiation protocol, a signalling protocol for initiating, managing and terminating voice and video sessions in a network, i.e. creating, modifying and terminating sessions between one or more participants. The traffic model of SIP is a point-to-point protocol in which there are two parts, a SIP user agent and a SIP network server. A SIP user agent is a terminating system for a call and a SIP server is a network device that handles signaling associated with multiple calls. The SIP user agent itself has a client element (user agent client UAC) and a server element (user agent server UAS). The UAC initiates the call and the UAS answers the call. UAC, a user agent Client, generally refers to an application that originates a call. The UAS, that is, the user Server, is usually referred to as a called end, and is mainly responsible for accepting, redirecting, or rejecting requests, and sending responses to incoming requests. UAC is a relative concept to UAS, and when a SIP terminal (such as a soft phone application) dials outwards, it is UAC; otherwise, when it becomes called end, it is UAS; a SIP Proxy (Proxy) may also be included between the UAS and the UAC. And the UAC performs SIP registration on the UAS, the registration is completed, and the UAS interacts with the UAC through SIP signaling to provide services.

In some embodiments, the SIP signaling interworking connection may be implemented by a SIP relay technology (SIP Trunk). SIP Trunk as a function may be embedded in a voice gateway or firewall deployed at the edge of an enterprise network. The device capable of implementing the SIP Trunk function is called a SIP Trunk device, or TG gateway, and the gateway in the enterprise PBX system 101 may be such a device that can form a SIP Trunk connection with the SIP intelligent service platform 102. SIP Trunk has a SIP Trunk link with QoS guarantees that can be established securely. After the SIP trunk equipment is deployed, the whole network can use the SIP protocol, and IP communication services such as voice, conference, instant message and the like can be better supported.

SIP Trunk devices are distinct from SIP proxy servers. In the forwarding process, the SIP Trunk device not only needs to relay and forward the signaling message, but also needs to relay and forward the RTP media message. In the whole process, the devices at both ends of the SIP Trunk device (internal to the enterprise PBX system 101 and external to the enterprise) consider the SIP Trunk device itself to interact with. The SIP Trunk device is deployed between the IP-PBX and the SIP intelligent service platform 102, and the intelligent service request of the IP-PBX is sent to the SIP intelligent service platform 102 through the SIP Trunk link.

As shown in fig. 1B, a signaling interaction diagram of SIP registration in the embodiment of the present disclosure is shown.

In fig. 1B, the interaction flow includes:

step S110: the enterprise PBX system 101 sends an SIP registration request to the SIP intelligent service platform 102; wherein, the SIP registration request may not carry authentication information.

Step S111: the SIP intelligent service platform 102 returns an unauthorized response message to the enterprise PBX system 101 according to the SIP registration request;

step S112: the enterprise PBX system 101 sends a second SIP register request with authentication information attached;

step S113: in response to a second SIP registration request accompanied by authentication information of the enterprise PBX system 101, the SIP intelligent service platform 102 verifies the authentication information;

step 114: in response to the verification passing, the SIP intelligent services platform 102 completes registration and returns a request complete message. Thus, SIP signaling interaction may occur between enterprise PBX system 101 and SIP intelligent services platform 102.

The SIP intelligent services platform 102 may be used to provide audio intelligent services for the enterprise PBX system 101. Possibly, the audio intelligence service comprises at least one of: an Artificial Intelligence (AI) service; recording; analyzing voice; and (4) switchboard service. The SIP intelligent services platform 102 can provide artificial intelligence services to the enterprise PBX system 101 that are difficult to support internally. Possibly, the artificial intelligence service may be implemented based on a machine learning model, which may be speech related, preferably a deep learning model may be utilized.

In some embodiments, the artificial intelligence service includes, but is not limited to, at least one of: an interactive voice response; a chat robot; performing voice recognition; network quality analysis and/or adjustment; traffic and/or object management, etc. The interactive voice response, the chat robot and the like can be realized based on a semantic understanding (NLU) technology and can be matched with intelligent human-computer interaction technologies such as voice recognition (ASR), voice synthesis (TTS) and the like.

In some examples, the speech recognition models include, but are not limited to: the conventional Models include dynamic Time Warping (dynamic Time Warping), Vector Quantization (Vector Quantization), Hidden Markov Models (Hidden Markov Models), etc., and the deep learning Models include, for example, Listen, Attend, Spell (LAS), CTC, RNN-T, Neural Transducer, MoChA, etc. The Speech recognition model is used for converting Speech into text characteristic representation (Speech-to-text), and then through a neural network model such as RNN, LSTM, GRU and the like based on coding-decoding ideas from sequence to sequence (Seq2Seq), corresponding answer contents can be predicted according to questions by learning rules between the questions and the answers, and then the answer contents are converted into Speech to be played, so that the purposes of automatic question answering and intelligent chatting are achieved. Alternatively, conventional implementations may be used, such as a chat robot implementation based on a manually set question-and-answer template, or based on retrieving existing answer content that appears in pairs with question content, and so on.

In some embodiments, the network quality analysis and/or adjustment may be based on a QoS analysis model to implement a voice QoS performance analysis, specifically, for example, a measurement method of transmission delay in an encoding mode, to improve measurement accuracy of transmission delay and jitter, and to measure an effective metric of an audio data packet loss rate, which can effectively support the voice QoS performance analysis. Possibly, the QoS analysis model may be implemented, for example, as a BP model, RNN model, LSTM model, GNN model, or the like. Possibly, a QoS policy adjustment model may also be implemented, and the adjustment policy is directly output, that is, when the model is trained, network data and/or voice indexes (such as bandwidth, delay, jitter, packet loss rate, and the like) and the adjustment policy as a label may be input for training, and after training, the current index may be input into the model to obtain a corresponding adjustment policy output and applied, so as to improve QoS.

In some embodiments, the traffic and/or object management may be setting a network-based traffic status and a traffic control policy based on an artificial intelligence model, performing identification and classification on data flows, and performing flow control and optimization. Such as directing user traffic to services, objects, etc. that conform to the user's habits.

In some embodiments, the smart phone server may provide a recording service for the enterprise PBX system 101, for example, acquiring and storing voice data of both parties of a call according to a call recording request of the enterprise PBX system 101 for query.

In some embodiments, the smartphone server may also analyze the acquired voice data of the user to return a navigation service voice, such as a voice menu, for example, "select xxx service by 1". Similarly, the switchboard service may be "provide switchboard service as 0" to divert user calls to the IP phone 104 of the switchboard.

Referring to fig. 2 again, a schematic flow chart of the request processing method in the embodiment of the present disclosure is shown.

The request processing method can be applied to a SIP intelligent service platform in a VOIP intelligent system shown in FIG. 1A.

In fig. 2, the request processing method includes:

step S201: receiving an audio intelligent service request from an enterprise PBX system from the SIP signaling interaction connection;

step S202: and providing the audio intelligent service matched with the audio intelligent service request through the SIP signaling interactive connection.

For example, providing artificial intelligence services for enterprise PBX systems, and the like. For example, an external client calls a certain number of the enterprise PBX system through an outside line, provides an intelligent answering service to the external client, and the like.

It should be noted that the SIP intelligent service platform may also provide intelligent services for the enterprise PBX system according to the trigger of the trigger condition, for example, periodically perform network quality analysis, user habit analysis, and the like.

Fig. 3 is a schematic block diagram of a request processing device applied to a VOIP intelligent system according to an embodiment of the present disclosure. Since the specific implementation of the request processing apparatus 300 may refer to the previous request processing method embodiment, detailed description of the technical details is not repeated here. The request processing device 300 may be implemented in the SIP intelligent service platform in the VOIP intelligent system in fig. 1A.

In fig. 3, the request processing apparatus 300 includes:

a communication module 301, configured to receive an audio intelligent service request from an enterprise PBX system from the SIP signaling interactive connection;

a service module 302 for providing an audio intelligence service matching the audio intelligence service request.

It should be noted that all the functional modules in the embodiment of fig. 3 may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of program instruction products. The program instruction product includes one or more program instructions. The processes or functions according to the present disclosure are produced in whole or in part when program instruction instructions are loaded and executed on a computer. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The program instructions may be stored in a computer-readable storage medium or transmitted from one computer-readable storage medium to another computer-readable storage medium.

Moreover, the apparatus disclosed in the embodiment of fig. 3 can be implemented by other module division methods. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the modules described is merely a logical division, and in actual implementation, there may be other divisions, for example, multiple modules or modules may be combined or may be dynamic to another system, or some features may be omitted, or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be through some interfaces, indirect coupling or communication connection of devices or modules, and may be in an electrical or other form.

In addition, each functional module and sub-module in the embodiment in fig. 3 may be dynamically in one processing unit, or each module may exist alone physically, or two or more modules may be dynamically in one unit. The dynamic component can be implemented in the form of hardware, or in the form of a software functional module. The dynamic components described above, if implemented in the form of software functional modules and executed as separate products for sale or use, may also be stored in a computer readable storage medium. The storage medium may be a read-only memory, a magnetic or optical disk, or the like.

It should be noted that the flowchart or method representations of the flowchart representations of the above-described embodiments of the present disclosure may be understood as representing modules, segments or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process. And the scope of the preferred embodiments of the present disclosure includes additional implementations in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved.

For example, the order of the steps in the embodiments of fig. 2 and the like may be changed in a specific scenario, and is not limited to the above representation.

Fig. 4 is a schematic structural diagram of a computer device according to an embodiment of the disclosure.

In some embodiments, the computer device is configured to load program instructions implementing the aforementioned method embodiments (e.g., the method steps of FIG. 2). The computer device may be embodied as a server for implementing the SIP intelligent service platform as in the foregoing embodiments.

As shown in fig. 4, computer apparatus 400 is embodied in the form of a general purpose computing device. The components of computer device 400 may include, but are not limited to: the at least one processing unit 410, the at least one memory unit 420, and a bus 430 that couples various system components including the memory unit 420 and the processing unit 410.

Wherein the storage unit stores program code executable by the processing unit 410 for causing a computer device to perform the method steps described in the above-described embodiments of the present disclosure.

In some embodiments, the storage unit 420 may include volatile storage units, such as a random access memory unit (RAM)4201 and/or a cache memory unit 4202, and may further include a read only memory unit (ROM) 4203.

In some embodiments, the storage unit 420 may also include a program/utility 4204 having a set (at least one) of program modules 4205, such program modules 4205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which or some combination thereof may comprise an implementation of a network environment.

In some embodiments, bus 430 may include a data bus, an address bus, and a control bus.

In some embodiments, computer apparatus 400 may also communicate with one or more external devices 500 (e.g., keyboard, pointing device, Bluetooth device, etc.), which may be through input/output (I/O) interface 450. Optionally, the computer device 400 further comprises a display unit 440 connected to the input/output (I/O) interface 450 for displaying. Moreover, computer device 400 may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network such as the Internet) via network adapter 460. As shown, network adapter 460 communicates with the other modules of computer device 400 over bus 430. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with computer device 400, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.

Embodiments of the present disclosure may also provide a computer-readable storage medium, which may contain program code and may be executed on a device, such as a personal computer, to implement the steps and sub-steps of the above-described method embodiments (e.g., fig. 2, etc.) of the present disclosure. In the context of this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.

The program code may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

A computer readable signal medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.

Program code embodied on a readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

Program code for carrying out operations of the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user computing device, partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).

In summary, embodiments of the present disclosure provide a VOIP intelligent system, a request processing method, an apparatus, and a storage medium, where the system includes: an enterprise PBX system and an SIP intelligent service platform; the enterprise PBX system is used for initiating an SIP registration request to the SIP intelligent service platform; the SIP intelligent service platform is used for responding to the SIP registration request and executing SIP registration for the enterprise PBX system so as to establish SIP signaling interactive connection between the enterprise PBX system and the SIP intelligent service platform; the SIP signaling interactive connection is used for audio intelligent service of the SIP intelligent service platform to the enterprise PBX system. The enterprise PBX system is accessed to the gateway through a point-to-point communication mode based on a session initiation protocol, and is further connected to the SIP intelligent service platform through the point-to-point communication mode based on the session initiation protocol, only the switching equipment used by the enterprise PBX system can support the SIP point-to-point mode, and spare redundant 30B + D interfaces or extension line ports and licenses are not needed, and spare 30B + D card slots, extension card slots and the like are not needed, so that a user does not need to spend extra cost on purchasing card board licenses and extension licenses; and the compatibility of the SIP protocol is high and stable, the hardware cost is low, and the communication concurrent connection is flexible and adjustable.

The above-described embodiments are merely illustrative of the principles of the present disclosure and their efficacy, and are not intended to limit the disclosure. Any person skilled in the art can modify or change the above-mentioned embodiments without departing from the spirit and scope of the present disclosure. Accordingly, it is intended that all equivalent modifications or changes be made by those skilled in the art without departing from the spirit and technical spirit of the present disclosure and be covered by the claims of the present disclosure.

Claims (10)

1. A VOIP intelligent system, comprising: an enterprise PBX system and an SIP intelligent service platform;

the enterprise PBX system is used for initiating an SIP registration request to the SIP intelligent service platform;

the SIP intelligent service platform is used for responding to the SIP registration request and executing SIP registration for the enterprise PBX system so as to establish SIP signaling interactive connection between the enterprise PBX system and the SIP intelligent service platform; the SIP signaling interactive connection is used for audio intelligent service of the SIP intelligent service platform to the enterprise PBX system.

2. The VOIP intelligence system of claim 1, wherein said performing SIP registration for said enterprise PBX system in response to said SIP registration request includes:

returning an unauthorized response message according to the SIP registration request;

verifying the authentication information in response to a second SIP registration request accompanied by authentication information of the enterprise PBX system;

and responding to the verification passing, completing the registration and returning a request completion message.

3. The VOIP intelligent system of claim 1, wherein the enterprise PBX system comprises an IP-PBX.

4. The VOIP intelligent system of claim 1, wherein the audio intelligent services include at least one of: artificial intelligence services; recording the telephone; analyzing voice; and (4) switchboard service.

5. The VOIP intelligence system of claim 4, wherein the artificial intelligence service comprises at least one of: an interactive voice response; a chat robot; performing voice recognition; network quality analysis and/or adjustment; traffic and/or object management.

6. The VOIP intelligent system of claim 1, wherein said enterprise PBX system is connected to a public switched telephone network through a primary rate trunk, said enterprise PBX system being connected to a network telephone.

7. A request processing method applied to a VOIP intelligent system, which is applied to the SIP intelligent service platform in the VOIP intelligent system according to any one of claims 1 to 6; the method comprises the following steps:

receiving an audio intelligent service request from an enterprise PBX system from the SIP signaling interaction connection;

and providing the audio intelligent service matched with the audio intelligent service request through the SIP signaling interactive connection.

8. A request processing device applied to a VOIP intelligent system, which is applied to the SIP intelligent service platform in the VOIP intelligent system according to any one of claims 1 to 6; the device comprises:

the communication module is used for receiving an audio intelligent service request from the enterprise PBX system from the SIP signaling interactive connection;

and the service module is used for providing the audio intelligent service matched with the audio intelligent service request.

9. A computer apparatus, comprising: a communicator, a memory, and a processor; the communicator is used for communicating with the outside; the memory stores program instructions; the processor is configured to execute the program instructions to perform the request processing method of claim 7.

10. A computer-readable storage medium storing program instructions that are executed to perform the request processing method according to claim 7.

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