CN114885066A - Network telephone service system, service method, device and storage medium - Google Patents

Abstract

The embodiment of the disclosure provides a network telephone service system, a service method, a device and a storage medium, wherein the network telephone service system comprises: the gateway is in communication connection with the user telephone exchange system through a point-to-point communication mode based on a session initiation protocol; and the intelligent voice server is in network communication with the gateway to form a network communication path with the user telephone switching system and is used for providing intelligent voice service for the user telephone switching system. A user telephone switching system is accessed to a gateway in a point-to-point communication mode based on a session initiation protocol and is connected to an intelligent voice server in the same communication mode, only the protocol can be supported by user switching equipment without idle 30B + D interfaces or extension line ports and licenses, without idle 30B + D, extension card slots and the like, and without extra cost for purchasing card board licenses and extension licenses. Moreover, the protocol has high compatibility, stability, low hardware cost and flexible and adjustable communication concurrent channel.

Description

Network telephone service system, service method, device and storage medium

Technical Field

The present disclosure relates to the field of software development and testing technologies, and in particular, to a network telephone service system, a network telephone service method, a network telephone service device, and a storage medium.

Background

Although digital telephone systems have gradually replaced analog telephone systems, conventional digital telephone systems cannot directly support newer functions such as Artificial Intelligence (AI), recording, voice analysis, etc., and it is difficult to perform intelligent expansion inside the system.

If the current enterprise telephone network system (PBX) is to be extended externally, it requires that the PBX system gateway have spare redundant trunk (30B + D) interfaces or sufficient redundant extension line ports and permissions. If there are no spare interfaces, an additional purchase of a new 30B + D card/extension card and a license for the PBX system gateway is required, or if there are no spare card slots for the PBX system gateway, an additional purchase of a new PBX system gateway is required to provide the card slot. In addition, the 30B + D is connected with the analog extension line, so that the limitation of the number of channels is large and the capacity expansion is difficult.

Inventing messages

In view of the above disadvantages of the related art, it is an object of the present disclosure to provide a network telephone service system, a service method, an apparatus, and a storage medium, which solve the problems in the related art.

A first aspect of the present disclosure provides a network telephone service system, including: the gateway is in communication connection with the user telephone exchange system through a point-to-point communication mode based on a session initiation protocol; and the intelligent voice server is in communication connection with the gateway so as to form a network communication path with the user telephone exchange system and is used for providing intelligent voice service for the user telephone exchange system.

In an embodiment of the first aspect, the subscriber telephone switching system is an IP network based digital telephone system.

In an embodiment of the first aspect, the smart voice service comprises at least one of: artificial intelligence services; recording a telephone call; analyzing voice; and (4) switchboard service.

In an embodiment of the first aspect, the artificial intelligence service comprises at least one of: an interactive voice response; a chat robot; performing voice recognition; network quality analysis and/or adjustment; traffic and/or object management.

In an embodiment of the first aspect, the intelligent voice server is connected to the gateway based on a session initiation protocol peer-to-peer communication manner; and/or the point-to-point communication mode based on the session initiation protocol comprises a relay communication mode based on the session initiation protocol.

In an embodiment of the first aspect, the subscriber telephone switching system is connected to a public switched telephone network via a trunk line, and the subscriber telephone switching system is connected to a network telephone.

A second aspect of the present disclosure provides a network telephone service method, which is applied to an intelligent voice server in the network telephone service system of any one of the first aspect; the method comprises the following steps: acquiring an intelligent service request from a user telephone switching system through the network communication path; and responding to the intelligent service request, and providing corresponding intelligent service.

A third aspect of the present disclosure provides a network telephone service device, which is applied to the intelligent voice server in the network telephone service system of any one of the second aspect; the device comprises: the communication module is used for acquiring an intelligent service request from a user telephone exchange system through the network communication path; and the service module is used for responding to the intelligent service request and providing corresponding intelligent service.

A fourth aspect of the present disclosure provides a computer apparatus comprising: a communicator, a memory, and a processor; the communicator is used for communicating with the outside; the memory stores program instructions; the processor is configured to execute the program instructions to perform the network telephone service method according to the second aspect.

A fifth aspect of the present disclosure provides a computer-readable storage medium storing program instructions that are executed to perform the network telephone service method according to the second aspect.

As described above, in the embodiments of the present disclosure, a network telephone service system, a service method, a device, and a storage medium are provided, where the network telephone service system includes: the gateway is in communication connection with the user telephone exchange system through a point-to-point communication mode based on a session initiation protocol; and the intelligent voice server is in communication connection with the gateway so as to form a network communication path with the user telephone exchange system and is used for providing intelligent voice service for the user telephone exchange system. The user telephone exchange system is accessed to the gateway through a point-to-point communication mode based on the session initiation protocol, and is further connected to the intelligent voice server through the point-to-point communication mode based on the session initiation protocol, only the exchange equipment used by the user telephone exchange system can support the SIP point-to-point mode, and spare redundant 30B + D interfaces or extension line ports and licenses are not needed, and spare 30B + D card slots, extension card slots and the like are not needed, so that the user does not need to spend extra cost on purchasing card board licenses and extension licenses. The SIP protocol has high compatibility, stability and low hardware cost, and the communication concurrent channel is flexible and adjustable, so that the used channels can be flexibly increased/decreased according to actual needs.

Drawings

Fig. 1 shows a schematic structural diagram of an application scenario of a network telephone service system in an embodiment of the present disclosure.

Fig. 2 shows a flow chart of a network telephone service method in the embodiment of the disclosure.

Fig. 3 shows a block diagram of a network telephone service device according to an embodiment of the disclosure.

Fig. 4 shows a schematic structural diagram of a computer device according to an embodiment of the disclosure.

Detailed Description

Embodiments of the present disclosure are described below with reference to specific examples, and other advantages and effects of the present disclosure will be readily apparent to those skilled in the art from the disclosure. The disclosure may be embodied or carried out in various other specific embodiments and with various modifications or alterations from various aspects and applications of the disclosure without departing from the spirit of the disclosure. It is to be noted that the embodiments and features of the embodiments in the present disclosure may be combined with each other without conflict.

Embodiments of the present disclosure are described in detail below with reference to the accompanying drawings so that those skilled in the art to which the present disclosure pertains can easily carry out the embodiments. The present disclosure may be embodied in many different forms and is not limited to the embodiments described herein.

Reference in the representation of the present disclosure to the terms "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present disclosure. Furthermore, the particular features, structures, materials, or characteristics shown may be combined in any suitable manner in any one or more embodiments or examples. Moreover, various embodiments or examples and features of different embodiments or examples presented in this disclosure can be combined and combined by one skilled in the art without contradiction.

Furthermore, the terms "first", "second" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the expressions of the present disclosure, "plurality" means two or more unless specifically defined otherwise.

In order to clearly explain the present disclosure, components that are not related to the description are omitted, and the same reference numerals are given to the same or similar components throughout the specification.

Throughout the specification, when a device is referred to as being "connected" to another device, this includes not only the case of being "directly connected" but also the case of being "indirectly connected" with another element interposed therebetween. In addition, when a device "includes" a certain component, unless otherwise stated, the device does not exclude other components, but may include other components.

Although the terms first, second, etc. may be used herein to describe various elements in some instances, these elements should not be limited by these terms. These terms are only used to distinguish one element from another. For example, a first interface, a second interface, etc. Also, as used herein, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context indicates otherwise. It will be further understood that the terms "comprises," "comprising," "includes" and/or "including," when used in this specification, specify the presence of stated features, steps, operations, elements, modules, items, species, and/or groups, but do not preclude the presence, or addition of one or more other features, steps, operations, elements, modules, items, species, and/or groups thereof. The terms "or" and/or "as used herein are to be construed as inclusive or meaning any one or any combination. Thus, "A, B or C" or "A, B and/or C" means "any of the following: a; b; c; a and B; a and C; b and C; A. b and C ". An exception to this definition will occur only when a combination of elements, functions, steps or operations performed are inherently mutually exclusive in some manner.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. As used herein, the singular forms "a", "an" and "the" include plural forms as long as the words do not expressly indicate a contrary meaning. The use of "including" in the specification is meant to specify the presence of stated features, regions, integers, steps, elements, and/or components, but does not preclude the presence or addition of other features, regions, integers, steps, elements, components, and/or groups thereof.

Terms representing relative spatial terms such as "lower", "upper", and the like may be used to more readily describe one element's relationship to another element as illustrated in the figures. Such terms are intended to have not only the meaning indicated in the drawings, but also other meanings or executions of the device in use. For example, if the device in the figures is turned over, elements described as "below" other elements would then be oriented "above" the other elements. Thus, the exemplary terms "under" and "beneath" all include above and below. The device may be rotated 90 or other angles and the terminology representing relative space is also to be interpreted accordingly.

Although not defined differently, including technical and scientific terms used herein, all have the same meaning as commonly understood by one of ordinary skill in the art to which this disclosure belongs. Terms defined in commonly used dictionaries are to be additionally interpreted as having meanings consistent with those of related art documents and currently prompted messages, and should not be excessively interpreted as having ideal or very formulaic meanings unless defined.

At present, a traditional digital telephone system, namely a PBX system, has the requirement of intelligent service, but the interior of the PBX system cannot support intelligent expansion, and for external expansion, a PBX system gateway is required to be provided with an idle redundant trunk (30B + D) interface or redundant enough extension line ports and permission, if the PBX system gateway does not have the spare redundant trunk (30B + D) interface or redundant enough extension line ports and permission, a new 30B + D card or an extension card and permission need to be purchased, so that the cost is increased, and the limitation on the number of channels is large, so that the capacity expansion is difficult.

In view of this, the embodiment of the present disclosure may provide a network telephone service system, which solves the above problem through an improvement of a device connection manner.

As shown in fig. 1, a schematic structural diagram of an application scenario of a network telephone service system in an embodiment of the present disclosure is shown.

The network telephone service system 101 is used for providing intelligent service for the user telephone exchange system 104. In fig. 1, it is shown that the network telephone service system 101 includes a gateway 103 and an intelligent voice server 102, the gateway 103 is communicatively connected to a user telephone switching system 104 through a peer-to-peer communication manner based on a session initiation protocol, and the intelligent voice server 102 is communicatively connected to the gateway 103 to form a network communication path with the user telephone switching system 104, so as to provide an intelligent voice service for the user telephone switching system 104.

Illustratively, the user may be an enterprise and the user telephone switching system 104 may be a PBX telephone system. The PBX is known as Private Branch Exchange. A PBX is an intra-enterprise telephone system that can switch calls between users on local lines while allowing all users to share a certain number of external telephone lines. The main purpose of the PBX is to save one line cost to the telephone company for each user, as compared to the public switched telephone network 105 (PSTN).

The PBX is an automatic telephone exchange which is connected under the control of a pre-programmed program by an electronic computer. And are generally divided into space division and time division telephone exchanges. The space division SPC telephone exchange transfers the space voice information on a certain line to another line through the communication of the cross points; the time-division program-controlled telephone exchange transfers a certain time-slot speech information on the time-division multiplex line to another time-division multiplex line. The time-division program-controlled exchanger is divided into analog time-division program-controlled telephone exchanger for transferring pulse amplitude modulation signal and digital time-division program-controlled telephone exchanger for transferring pulse code modulation signal or increment modulation signal according to the form of voice signal transferred by time-division program-controlled exchanger.

The equipment used in a PBX varies with the complexity of the system. For example, whether it is a copper wire telephone base to which a conventional PBX is connected, whether the PBX accommodates a mix of analog and digital lines, whether a voice enterprise managed ip (voip) or cloud based PBX system is used. Conventional PBX telephone systems use copper-based telephone lines that enter the company's premises and connect to PBX telephone exchange equipment. The telephone exchange equipment may allow the telephone to be distributed to other telephones in the office, which may have access to a limited number of outside lines (trunks).

In some embodiments, the subscriber telephone switching system 104 is an IP network-based digital telephone system, i.e., an IP pbx. The IP PBX, also known as an internet protocol PBX, is one that can connect to digital IP telephones 106, and possibly also to the internet to connect to, for example, a cellular phone, rather than an analog fixed telephone. No rewiring is required since the user can connect the phone using an ethernet cable instead of a conventional phone.

The subscriber telephone switching system 104 connects to a Public Switched Telephone Network (PSTN) through a trunk line to obtain an outside line telephone service. The public switched telephone network is operated by an operator.

The gateway 103 is used for transferring the network (such as an enterprise local area network) where the user telephone switching system 104 is located to the network where the intelligent voice server 102 is located. The Session Initiation Protocol, SIP, is known as Session Initiation Protocol, a signaling Protocol for initiating, managing and terminating voice and video sessions in a network, i.e., sessions between one or more participants are generated, modified and terminated. The service mode of the SIP is a point-to-point protocol, and two ends are an SIP user agent client and an SIP network server respectively. A SIP user agent client is an end system element of a call and a SIP network server is a network device that handles signaling associated with multiple calls. The SIP user agent client itself has a client element (user agent client UAC) and a server element (user agent server UAS). The UAC initiates the call and the UAS answers the call. UAC, i.e., User Agent Client, generally refers to the application that initiates the call. The UAS, that is, the User Agent Server, is generally referred to as a called end, and is mainly responsible for accepting, redirecting, or rejecting a request and sending a response to the incoming request. UAC is a relative concept to UAS, and when a SIP terminal (such as a soft phone application) dials outwards, it is UAC; otherwise, when it becomes called end, it is UAS; a SIP Proxy (Proxy) may also be included between the UAS and the UAC.

The gateway 103 supports SIP signaling transceiving, which may be a hardware implementation or a software implementation. In some embodiments, the gateway 103 and the smart voice server 102 are also connected by SIP point-to-point communication, and the gateway 103 supports bidirectional forwarding of SIP signaling to implement a communication path between the user telephone switching system 104 and the smart voice server 102 through the gateway 103.

In some embodiments, the SIP point-to-point communication connection may be implemented by a SIP relay technology (SIP Trunk). SIP Trunk as a function may be embedded in a voice gateway or firewall deployed at the edge of an enterprise network. A device capable of implementing the SIP Trunk function is called a SIP Trunk device, or TG gateway, and a PBX system gateway in the subscriber telephone system may be such a device as to form a SIP Trunk connection with the gateway 103. SIP Trunk has a secure SIP Trunk link with QoS guarantees that can be established. After the SIP Trunk equipment is deployed, the whole network can use the SIP protocol, and IP communication services such as voice, conference, instant message and the like can be better supported.

SIP Trunk devices are distinct from SIP proxy servers. In the forwarding process, the SIP Trunk device not only needs to relay and forward the signaling message, but also needs to relay and forward the RTP media message. In the whole process, the devices (internal enterprise and external enterprise devices) at both ends of the SIP Trunk device consider that the SIP Trunk device itself interacts with the devices. The SIP Trunk device is deployed between the user IP-PBX and the gateway 103, and the intelligent service request of the IP-PBX is sent to the gateway 103 through the SIP Trunk link.

The intelligent voice service terminal 102 may be used to provide intelligent voice services to the subscriber telephone switching system 104. Possibly, the intelligent voice service comprises at least one of: an Artificial Intelligence (AI) service; recording; analyzing voice; and (4) switchboard service. The intelligent voice server 102 can provide artificial intelligence services that are difficult to support internally for the user telephone switching system 104. Possibly, the artificial intelligence service may be implemented based on a machine learning model, which may be speech related, preferably a deep learning model may be utilized.

In some embodiments, the artificial intelligence service includes, but is not limited to, at least one of: an interactive voice response; a chat robot; performing voice recognition; network quality analysis and/or adjustment; traffic and/or object management, etc. The interactive voice response, the chat robot and the like can be realized based on semantic understanding (NLU) technology and can be matched with intelligent human-computer interaction technologies such As Speech Recognition (ASR), speech synthesis (TTS) and the like.

In some examples, the speech recognition models include, but are not limited to: the conventional Models include dynamic Time Warping (dynamic Time Warping), Vector Quantization (Vector Quantization), Hidden Markov Models (Hidden Markov Models), etc., and the deep learning Models include, for example, Listen, Attend, Spell (LAS), CTC, RNN-T, Neural Transducer, MoChA, etc. The Speech recognition model is used for converting Speech into text characteristic representation (Speech-to-text), and then through a neural network model such as RNN, LSTM, GRU and the like based on coding-decoding ideas from sequence to sequence (Seq2Seq), corresponding answer contents can be predicted according to questions by learning rules between the questions and the answers, and then the answer contents are converted into Speech to be played, so that the purposes of automatic question answering and intelligent chatting are achieved. Alternatively, conventional implementations may be used, such as a chat robot implementation based on a manually set question-and-answer template, or based on retrieving existing answer content that appears in pairs with question content, and so on.

In some embodiments, the network quality analysis and/or adjustment may be based on a QoS analysis model to implement a voice QoS performance analysis, specifically, for example, a measurement method of transmission delay in an encoding mode, to improve measurement accuracy of transmission delay and jitter, and to measure an effective metric of an audio data packet loss rate, which can effectively support the voice QoS performance analysis. Possibly, the QoS analysis model may be implemented, for example, as a BP model, RNN model, LSTM model, GNN model, or the like. Possibly, a QoS policy adjustment model may also be implemented, and the adjustment policy is directly output, that is, when the model is trained, network data and/or voice indexes (such as bandwidth, delay, jitter, packet loss rate, and the like) and the adjustment policy as a label may be input for training, and after training, the current index may be input into the model to obtain a corresponding adjustment policy output and applied, so as to improve QoS.

In some embodiments, the traffic and/or object management may be setting a network-based traffic status and a traffic control policy based on an artificial intelligence model, performing identification and classification on data flows, and performing flow control and optimization. Such as directing user traffic to services, objects, etc. that conform to the user's habits.

In some embodiments, the smart phone server may provide a recording service for the user telephone exchange system 104, for example, trigger to collect and store voice data of both parties of a call according to a recording request of the user telephone exchange system 104 for query and the like.

In some embodiments, the smartphone server may also analyze the acquired voice data of the user to return a navigation service voice, such as a voice menu, for example, "select xxx service by 1". Similarly, the switchboard service may be the IP telephone 106 that "provides switchboard service per 0" to divert the user call to the switchboard.

As can be seen from fig. 1, SIP peer-to-peer communication can be performed between the user telephone switching system 104 and the gateway 103, and SIP peer-to-peer communication can be performed between the gateway 103 and the intelligent voice server 102, so as to form a communication path with the intelligent voice server 102. Through this network communication path, the subscriber telephone switching system 104 may request smart voice services from the smart voice service 102.

Fig. 2 is a schematic flow chart showing a network telephone service method according to an embodiment of the present disclosure.

The network telephone service method can be applied to an intelligent voice server in a network telephone system shown in fig. 1.

In fig. 2, the network telephone service method includes:

step S201: acquiring an intelligent service request from a user telephone switching system through the network communication path;

step S202: and responding to the intelligent service request, and providing corresponding intelligent service.

For example, artificial intelligence services are provided for subscriber telephone switching systems, etc. For example, an external client calls a certain number of a subscriber telephone exchange system through an external line, provides an intelligent answering service to the external client, and the like.

It should be noted that the intelligent voice server may also provide an intelligent service for the user telephone switching system according to the triggering of the triggering condition, for example, periodically perform network quality analysis, and the like.

Fig. 3 is a block diagram of a network telephone service device according to an embodiment of the disclosure. Since the specific implementation of the network telephone service apparatus 300 can refer to the previous network telephone service method embodiment, the detailed description of the technology is not repeated here. The network telephone service device 300 can be implemented in an intelligent voice service terminal in the network telephone service system in fig. 1.

In fig. 3, the network telephone service apparatus 300 includes:

a communication module 301, configured to obtain an intelligent service request from the user telephone switching system through the network communication path.

A service module 302, configured to provide a corresponding intelligent service in response to the intelligent service request.

It should be noted that all the functional modules in the embodiment of fig. 3 may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented in software, may be implemented in whole or in part in the form of program instruction products. The program instruction product includes one or more program instructions. The processes or functions according to the present disclosure are produced in whole or in part when program instruction instructions are loaded and executed on a computer. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The program instructions may be stored in a computer-readable storage medium or transmitted from one computer-readable storage medium to another computer-readable storage medium.

Moreover, the apparatus disclosed in the embodiment of fig. 3 can be implemented by other module division methods. The above-described embodiments of the apparatus are merely illustrative, and for example, the division of the modules described is merely a logical division, and in actual implementation, there may be other divisions, for example, multiple modules or modules may be combined or may be dynamic to another system, or some features may be omitted, or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be through some interfaces, indirect coupling or communication connection of devices or modules, and may be in an electrical or other form.

In addition, each functional module and sub-module in the embodiment in fig. 3 may be dynamically in one processing unit, or each module may exist alone physically, or two or more modules may be dynamically in one unit. The dynamic component can be realized in a form of hardware or a form of a software functional module. The dynamic components described above, if implemented in the form of software functional modules and executed as separate products for sale or use, may also be stored in a computer readable storage medium. The storage medium may be a read-only memory, a magnetic or optical disk, or the like.

It should be particularly noted that the flowcharts or method representations of the above-described embodiments of the present disclosure may be understood as representing modules, segments or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process. And the scope of the preferred embodiments of the present disclosure includes additional implementations in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved.

For example, the order of the steps in the embodiments of fig. 2 and the like may be changed in a specific scenario, and is not limited to the above representation.

Fig. 4 is a schematic structural diagram of a computer device according to an embodiment of the disclosure.

In some embodiments, the computer device is configured to load program instructions implementing the aforementioned method embodiments (e.g., the method steps of FIG. 2). The computer device may be embodied as a server for implementing the intelligent voice server as in the foregoing embodiments.

As shown in fig. 4, computer apparatus 400 is embodied in the form of a general purpose computing device. The components of computer device 400 may include, but are not limited to: the at least one processing unit 410, the at least one memory unit 420, and a bus 430 that couples various system components including the memory unit 420 and the processing unit 410.

Wherein the storage unit stores program code executable by the processing unit 410 for causing a computer device to perform the method steps described in the above-described embodiments of the present disclosure.

In some embodiments, the storage unit 420 may include volatile storage units, such as a random access memory unit (RAM)4201 and/or a cache memory unit 4202, and may further include a read only memory unit (ROM) 4203.

In some embodiments, the storage unit 420 may also include a program/utility 4204 having a set (at least one) of program modules 4205, such program modules 4205 including, but not limited to: an operating execution system, one or more application programs, other program modules, and program data, each of which, and in some combination, may comprise an implementation of a network environment.

In some embodiments, bus 430 may include a data bus, an address bus, and a control bus.

In some embodiments, computer apparatus 400 may also communicate with one or more external devices 500 (e.g., keyboard, pointing device, Bluetooth device, etc.), which may be through input/output (I/O) interface 450. Optionally, computer device 400 further includes a display unit 440 connected to input/output (I/O) interface 450 for displaying. Moreover, computer device 400 may also communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network, such as the Internet) via network adapter 460. As shown, network adapter 460 communicates with the other modules of computer device 400 via bus 430. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with computer device 400, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.

Embodiments of the present disclosure may also provide a computer readable storage medium, which may contain program codes and may be executed on a device, such as a personal computer, to implement the execution of each step and sub-step in the above method embodiments (such as fig. 2) of the present disclosure. In the context of this document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.

The program code may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

A computer readable signal medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable signal medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.

Program code embodied on a readable medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.

Program code for carrying out operations of the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user computing device, partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).

In summary, embodiments of the present disclosure provide a network telephone service system, a service method, a service device, and a storage medium, where the network telephone service system includes: the gateway is in communication connection with the user telephone exchange system through a point-to-point communication mode based on a session initiation protocol; and the intelligent voice server is in communication connection with the gateway so as to form a network communication path with the user telephone exchange system and is used for providing intelligent voice service for the user telephone exchange system. The user telephone exchange system is accessed to the gateway through a point-to-point communication mode based on the session initiation protocol, and is further connected to the intelligent voice server through the point-to-point communication mode based on the session initiation protocol, only the exchange equipment used by the user telephone exchange system can support the SIP point-to-point mode, and spare redundant 30B + D interfaces or extension line ports and licenses are not needed, and spare 30B + D card slots, extension card slots and the like are not needed, so that the user does not need to spend extra cost on purchasing card board licenses and extension licenses. And the SIP protocol has high compatibility, stability, low hardware cost and flexible and adjustable communication concurrent channel.

The above-described embodiments are merely illustrative of the principles of the present disclosure and their efficacy, and are not intended to limit the disclosure. Any person skilled in the art can modify or change the above-mentioned embodiments without departing from the spirit and scope of the present disclosure. Accordingly, it is intended that all equivalent modifications or changes be made by those skilled in the art without departing from the spirit and technical spirit of the present disclosure and be covered by the claims of the present disclosure.

Claims (10)

1. A network telephone service system, comprising:

the gateway is in communication connection with the user telephone exchange system through a point-to-point communication mode based on a session initiation protocol;

and the intelligent voice server is in communication connection with the gateway so as to form a network communication path with the user telephone exchange system and is used for providing intelligent voice service for the user telephone exchange system.

2. The system of claim 1, wherein the user telephone switching system is a digital telephone system based on an IP network.

3. The system of claim 1, wherein the smart voice service comprises at least one of: artificial intelligence services; recording a telephone call; analyzing voice; and (4) switchboard service.

4. The network telephony service system of claim 3, wherein the artificial intelligence service comprises at least one of: an interactive voice response; a chat robot; performing voice recognition; network quality analysis and/or adjustment; traffic and/or object management.

5. The voice over internet protocol service system of claim 1, wherein the intelligent voice service terminal is connected to the gateway based on a session initiation protocol peer-to-peer communication manner; and/or the point-to-point communication mode based on the session initiation protocol comprises a relay communication mode based on the session initiation protocol.

6. The network telephone service system according to claim 1, wherein the subscriber telephone switching system is connected to a public switched telephone network through a trunk line, and the subscriber telephone switching system is connected to a network telephone set.

7. A network telephone service method, which is applied to an intelligent voice server in the network telephone service system according to any one of claims 1 to 6; the method comprises the following steps:

acquiring an intelligent service request from a user telephone switching system through the network communication path;

and responding to the intelligent service request, and providing corresponding intelligent service.

8. A network telephone service device, which is applied to an intelligent voice server in the network telephone service system according to any one of claims 1 to 6; the device comprises:

the communication module is used for acquiring an intelligent service request from a user telephone exchange system through the network communication path;

and the service module is used for responding to the intelligent service request and providing corresponding intelligent service.

9. A computer device, comprising: a communicator, a memory, and a processor; the communicator is used for communicating with the outside; the memory stores program instructions; the processor is configured to execute the program instructions to perform the network telephone service method of claim 7.

10. A computer-readable storage medium storing program instructions that are executed to execute the network telephone service method according to claim 7.

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