CN115018510A

CN115018510A - Method, device, terminal and storage medium for realizing auxiliary outbound call

Info

Publication number: CN115018510A
Application number: CN202110839652.4A
Authority: CN
Inventors: 宁辽原; 严亮; 李向文; 邓耀生
Original assignee: Beijing Zitiao Network Technology Co Ltd
Current assignee: Beijing Zitiao Network Technology Co Ltd
Priority date: 2021-07-23
Filing date: 2021-07-23
Publication date: 2022-09-06

Abstract

The disclosure provides a method, a device, a terminal and a storage medium for realizing auxiliary outbound. In some embodiments, the present disclosure provides a method of implementing assisted outbound, comprising: in response to a first operation event on a first object, determining a target object; acquiring association information of the target object from at least two preset information systems based on the target object; displaying a detail page of the target object, wherein the detail page comprises the association information of the target object and a first control; the first control is used for calling the communication number associated with the target object through a preset communication number after being triggered. The method provided by the disclosure solves the problem of inconvenience caused by the fact that the data needs to be acquired in a plurality of systems before the outbound person calls, and facilitates the outbound person to call.

Description

Method, device, terminal and storage medium for realizing auxiliary outbound

Technical Field

The present disclosure relates to the field of computer technologies, and in particular, to a method, an apparatus, a terminal, and a storage medium for implementing an assisted outbound call.

Background

After a customer purchases a product, the customer may be dissatisfied with the product and return the product or apply for after sale, return information or after-sale information is generated, and personnel such as customer service personnel and the like who need to make an external call usually need to acquire product information of the product purchased by the customer from a database and then contact the customer, wherein the product information comprises a plurality of information, usually comprises product parameter information, product batch information, product test information and the like, different information is stored in different systems, and before calling the customer for feedback, the customer service personnel usually needs to call the product information related to the customer from the systems and then call the customer.

Disclosure of Invention

The disclosure provides a method, a device, a terminal and a storage medium for realizing auxiliary outbound.

The present disclosure adopts the following technical solutions.

In some embodiments, the present disclosure provides a method of implementing assisted outbound, comprising:

in response to a first operation event on a first object, determining a target object;

acquiring association information of the target object from at least two preset information systems based on the target object;

displaying a detail page of the target object, wherein the detail page comprises the association information of the target object and a first control; the first control is used for calling the communication number associated with the target object through a preset communication number after being triggered.

In some embodiments, the present disclosure provides an apparatus for implementing assisted outbound, comprising:

the device comprises a determining unit, a judging unit and a judging unit, wherein the determining unit is used for determining a target object in response to a first operation event of a first object;

the acquisition unit is used for acquiring the associated information of the target object from at least two preset information systems based on the target object;

the display unit is used for displaying a detail page of the target object, and the detail page comprises the associated information of the target object and a first control; the first control is used for calling the communication number associated with the target object through a preset communication number after being triggered.

In some embodiments, the present disclosure provides a terminal comprising: at least one memory and at least one processor;

the memory is used for storing program codes, and the processor is used for calling the program codes stored in the memory to execute the method.

In some embodiments, the present disclosure provides a storage medium for storing program code for performing the above-described method.

The method for realizing the assisted outbound can acquire the associated information of the target object from different preset information systems, so that a user does not need to manually search the associated information of the target object from a plurality of different information systems respectively, and a first control is provided, the user can communicate with the target object through the first control, in some embodiments, the recorded information about the target object can be synchronized into the corresponding information systems, and the problem of inconvenience caused by the need of acquiring and recording data in a plurality of systems is solved.

Drawings

The above and other features, advantages, and aspects of embodiments of the present disclosure will become more apparent by referring to the following detailed description when taken in conjunction with the accompanying drawings. Throughout the drawings, the same or similar reference numbers refer to the same or similar elements. It should be understood that the drawings are schematic and that elements and components are not necessarily drawn to scale.

Fig. 1 is a flow chart of a method for implementing assisted outbound call according to an embodiment of the present disclosure.

Fig. 2 is a schematic display diagram of a first page according to an embodiment of the disclosure.

Fig. 3 is a display schematic diagram of displaying a first sub-interface in a first page according to an embodiment of the present disclosure.

FIG. 4 is a schematic display diagram of a first page display second sub-interface according to an embodiment of the disclosure.

Fig. 5 is a display diagram of a detail page of a target object according to an embodiment of the present disclosure.

FIG. 6 is a schematic illustration of a display of a detail page of another target object of an embodiment of the present disclosure.

FIG. 7 is a schematic illustration of a display of a detail page of another target object of an embodiment of the present disclosure.

Fig. 8 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.

Detailed Description

Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While certain embodiments of the present disclosure are shown in the drawings, it is to be understood that the present disclosure may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but rather are provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the disclosure are for illustration purposes only and are not intended to limit the scope of the disclosure.

It should be understood that various steps recited in method embodiments of the present disclosure may be executed in accordance and/or in parallel. Moreover, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of the present disclosure is not limited in this respect.

The term "including" and variations thereof as used herein is intended to be open-ended, i.e., "including but not limited to". The term "based on" is "based, at least in part, on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". Relevant definitions for other terms will be given in the following description.

It should be noted that the terms "first", "second", and the like in the present disclosure are only used for distinguishing different devices, modules or units, and are not used for limiting the order or interdependence relationship of the functions performed by the devices, modules or units.

It is noted that references to "a" or "an" in this disclosure are intended to be illustrative rather than limiting, and that those skilled in the art will recognize that reference to "one or more" unless the context clearly dictates otherwise.

The names of messages or information exchanged between devices in the embodiments of the present disclosure are for illustrative purposes only, and are not intended to limit the scope of the messages or information.

The embodiments of the present disclosure will be described in detail with reference to the accompanying drawings.

After the product is sold, a customer may guarantee or return the product, a guarantee application or a return application is proposed, before contacting the customer, related information generated by the product purchased by the customer, including product purchase records, product parameter information and product batch information, needs to be called first, different related information of the product purchased by the customer is usually stored in different data storage systems (such as servers), so customer service staff need to call related information generated by the product purchased by the customer from a plurality of different data systems, communication is initiated to the customer according to the telephone number of the customer to provide service under the condition of fully knowing the parameters and the batch of the product purchased by the customer, and if new information fed back by the customer is obtained by an outsider in the process of communicating with the customer, the newly obtained information fed back by the customer is also recorded in a corresponding server, the customer service staff needs to acquire data from a plurality of systems, sometimes needs to record the data during communication with the customers, and also needs to record the data in the plurality of systems according to the type of the acquired data when recording the data, which causes inconvenience in use of the customer service staff.

Some embodiments of the present disclosure provide a method for implementing assisted outbound, which may be used to improve the work efficiency of the outbound personnel, as shown in fig. 1, including the following steps S11-S13.

S11: in response to a first operational event on a first object, a target object is determined.

In some embodiments, the first object may be, for example, a word, an icon, or a control, for example, the first object may be a name of the target object or a code of the target object, the first object may also be a control pre-bound to the target object, the target object may be determined according to the first object, in other embodiments, the first object may have no association with the target object, the first object may be a trigger for triggering the step of determining the target object, for example, the first object may be a start control. The first operation event may be, for example, a click operation, a long press operation, a gesture operation, or the like, may be a combination of a plurality of operations, and is not limited thereto. The target object may be a registered and authorized target customer, such as a person, company or organization, for example, the target object may be a customer who has purchased a product, applied for a product warranty or return, and the first object may be a product warranty application or return.

S12: based on the target object, acquiring the associated information of the target object from at least two preset information systems.

In some embodiments, the information system may be a data storage system (e.g., a server, a data management system for commercialization), or a document (e.g., an excel, etc.), the different data may be located in different data storage systems, and the information system may be an information system external to the main execution body of the present application. Taking a target object as a client who applies for product warranty as an example, the related information of the target object may be related information of a product purchased by the client, different types of information of the product purchased by the client are usually stored in different information systems, for example, one information system stores parameter information of the product purchased by the client, another information system stores batch information of the product purchased by the client, and after the client purchases the product, the related information of the purchased product may be related to the client, and step S12 may be based on that the client acquires the related information of the product purchased by the client from different information systems, so that the user does not need to manually acquire the related information of the product purchased by the client from a plurality of servers, thereby reducing operations of service staff.

S13: a details page of the target object is displayed.

In some embodiments, after the association information of the target object is acquired, a detail page is automatically displayed, where the detail page includes the association information of the target object and a first control, and the first control is used to call a communication number associated with the target object through a preset communication number after being triggered. In some embodiments, the preset communication number may be, for example, a number to which the current user is bound, and may be, for example, a telephone number of a customer service person. The communication number associated with the target object may be a telephone number of the customer.

In some embodiments of the present disclosure, an out-caller such as a customer service may acquire and display the associated information of the target object from at least two preset information systems by performing the first operation event on the first object, and may communicate with the target object by triggering the first control. The method provided by the disclosure can be used for the outbound system, the target object can be a client, and thus outbound personnel such as customer service personnel can obtain the associated information of the target object without a plurality of different information systems, the operation of the outbound personnel is reduced, the first control is provided, and the outbound personnel can conveniently communicate with the target object directly.

In some embodiments of the present disclosure, before step S11, the method further includes: and responding to the login operation, and logging in the account of the current user. In some embodiments, the login is to a preset system, in other embodiments, the login is to a plug-in a browser, so as to use the plug-in of the browser, and in some embodiments, the login may be performed by displaying a two-dimensional code and scanning the two-dimensional code. In some embodiments, after logging in, further comprising binding the preset communication number of the current user in response to a phone binding operation. When the preset communication number of the current user is bound, a binding control is displayed, a number input area and a number type area are displayed in the binding control, the number input area is used for inputting the bound preset communication number, and the number type area is used for selecting whether the bound preset communication number is a mobile phone number or an extension number.

In some embodiments of the present disclosure, the first object is displayed by a browser; and the plug-in of the browser executes the steps of acquiring the associated information of the target object from at least two preset information systems based on the target object and displaying a detail page of the target object. In some embodiments, the method is executed through the plug-in of the browser in steps S12 and S13, so that an out-calling person such as a customer service person only needs to install the plug-in the browser, and does not need to download a specific client, thereby facilitating use. For example, a page is opened through a browser, a plug-in is installed in the browser, a rework application fed back by a client as a first object is displayed in the page, after the first object is clicked, a target object corresponding to the first object, that is, a client who proposes the rework application is determined, the plug-in sends the target object to a server, the server receives the target object and obtains associated information of the target object from at least two preset information systems (for example, other servers), for example, batch information, parameter information and the like of a product which the client requires to rework, different information systems can store different types of associated information, the server returns the queried associated information to the plug-in, after the plug-in receives the associated information, the browser is controlled to display a detailed page, the associated information can be displayed according to a preset format, and the detailed page is preset with display positions of different types of associated information, and displaying the associated information on the corresponding position of the detail page according to the type, and displaying a first control on the detail page by the plug-in for calling the target object.

In some embodiments of the present disclosure, determining the target object in response to the first operational event for the first object comprises: in response to a first operation event to the target task information or the target thread information in the first page, a target object associated with the target task information or the target thread information is determined.

In some embodiments, the first page is a page currently opened by a browser, and task information and/or thread information is displayed in the first page, and the task information or the thread information of the executed first operation event is target task information or target thread information, that is, a first object. In some embodiments, the target object is a customer, the thread information is a customer thread related to the customer, and the customer thread for the customer may be a product problem presentation fed back by the customer, a product problem component, a reason for returning goods, and the like. In some embodiments, the preset system is accessed through a browser, and at least one of task information and thread information is displayed in a page of the preset system.

In some embodiments of the present disclosure, determining the target object in response to the first operational event for the first object comprises: and in response to the triggering operation of the second control, determining the target object based on the address of the first page and/or the page content of the first page.

In some embodiments, the first page is a page opened by a browser, and at this time, the first page may be any page opened by the browser, please refer to fig. 2, a second control may be displayed on the first page, and the second control is triggered by clicking or the like, so as to automatically determine the target object based on one or more of the address of the first page or the content of the page, and thus, the user does not need to manually input information such as the name of the target object, and the second control may be the plug-in described in the above embodiments. In some embodiments, the target object can be determined through the second control when the browser accesses any page without logging in to a preset system. In some embodiments, before the first operation event is executed, the second control needs to be logged in by scanning a code or inputting an account password, and a preset communication number needs to be bound.

In some embodiments of the present disclosure, determining the target object in response to the first operational event for the first object comprises: in response to a selection operation of the first content in the first page, the target object is determined based on the selected first content.

In some embodiments, the content displayed on the first page may be selected by drawing a line and fetching a word, for example, by holding down a left mouse button to select the first content on the first page, so as to determine the target object based on the first content. For example, when the first content is a client name, it may be determined that a client corresponding to the client name is a target object, or when the first object is a client code, it may be determined that a client corresponding to the client code is a target object. In other embodiments, the target object may be determined according to the semantic of the first content, for example, the first content is "yesterday third application after-sales client", and the target object may be determined according to the order of yesterday application after-sales users.

In some embodiments of the present disclosure, the first page is a page opened by a browser, and the second control is a control in the browser. In some embodiments, the user can determine the target object through the page opened by the browser, so that the detailed page of the target object can be viewed in the browser, tools such as a specific client and the like are not needed, the convenience of user operation is improved, and the user can use the method conveniently at any time. On the other hand, the second control is a control installed in the browser, and is not a control in a specific certain page, so that a user can use the second control to automatically acquire the associated information of the target object under the condition that any page is opened, and the user can conveniently acquire the associated information according to the page browsed by the user on the webpage at any time.

In some embodiments of the present disclosure, determining the target object based on the address of the first page and/or the page content of the first page comprises: identifying an address field corresponding to an object in an address of the first page, identifying an object name in the page content and/or identifying an object code in the page content; the target object is determined based on the address field, the object name, and/or the object code. In some embodiments, after the browser opens the first page, the address of the first page is obtained, the address field of the target object is parsed from the address, for example, the page corresponding to each target object may be stored in advance to form a corresponding relationship, and the address field of the target object is determined according to the corresponding relationship stored in advance, in other embodiments, the content displayed in the first page, for example, text or image in the first page, is parsed, and the name, code, number, and the like related to the target object are extracted therefrom as the basis of the target object, in other embodiments, the target identifier may be determined by combining the address of the first page and the page content of the first page, and in the case that the address of the first page and the target identifier determined by the page content of the first page correspond to different target objects, the target object may be preferentially determined according to the page content of the first page, for example, the target object is determined to be object a according to the address of the first page, and the target object is preferentially determined to be object B according to the page content of the first page.

In some embodiments of the present disclosure, the first page includes a first area and a second area, the first area having a first logo and/or a second logo displayed therein; the first identification is used for displaying a first sub-interface in the second area after being selected, the first sub-interface comprises a task area used for displaying task information, and the target task information is displayed in the task area; the second mark is used for displaying a second sub-interface in a second area after being selected, the second sub-interface comprises a clue area used for displaying clue information, and the target clue information is displayed in the display area.

In some embodiments, referring to fig. 3 and 4, the left area of fig. 3 and 4 is a first area, the right area is a second area, the left side of fig. 3 and 4 displays a "task list" as a first identifier and a "thread list" as a second identifier, after the first identifier is selected, a first sub-interface corresponding to the first identifier is displayed in the second area, a task area (an area corresponding to the task list in fig. 3) is displayed in the first sub-interface, task information is displayed in the task area, the task information may be task information associated with a target object, the task information may be, for example, a change task, a warranty task, etc. of a customer, taking the target object as an example, a company which has purchased a product and applied for change, for example, the company name, a contact, a current stage, a registration time, an operation, etc., and a specific state of a task of the target object can be conveniently known by an outsider through the task information, thereby facilitating the provision of the relevant services for the target object as it requires.

In some embodiments of the present disclosure, please continue to refer to fig. 3, the first sub-interface further includes: a task index area and/or a call index area; the task index area is used for displaying statistical information of task information; the call index area is used for displaying statistical information of call information. Referring to fig. 3, statistical information of task information such as "agency to date", "completed this day", and "completed this week" is displayed in the task index area, so that the user can know information of completed and uncompleted tasks. The statistical information of the call information is displayed in the call index area, and can be respectively counted according to the call of this day and the performance call of the week, wherein the statistical information of the call information comprises the number of outgoing calls, the number of outgoing call connections, the rate of outgoing call connections, the total duration of the outgoing calls, the number of incoming call connections and the total duration of the incoming calls, so that a user can conveniently know the own outgoing call condition.

In some embodiments of the present disclosure, please continue to refer to fig. 3, in fig. 3, the first sub-interface further includes a third control, and the third control is configured to open a page associated with the task information in the first information system after being triggered. In some embodiments, a corresponding third control is displayed in an associated area of each piece of task information in the task list, and the third control is triggered by clicking the third control, so that an associated page of the task information corresponding to the third control is opened, wherein the associated page is an associated page of the task information in the first information system.

In some embodiments of the present disclosure, referring to fig. 4, after the second indicator is selected, a second sub-interface is displayed in the second area, the second sub-interface has a clue area for displaying clue information under the current user name, the clue information may be information fed back by the client, including the product problem described when the client applies for after-sale, the location of the product failure, etc., the clue information may be used as a guide to help the customer service staff to better communicate with the client, view options "unaffiliated threads" and "contacted threads" are displayed below the thread area, and by selecting the view option, unaffiliated or related leads may be selectively displayed, with the "related leads" being displayed with the information of the leads that have been communicated with the client, and the "unaffiliated leads" being displayed with the information of the leads that have not been communicated with the client. And a conditional selection control can be displayed in the second sub-interface, and a clue concerned by the user can be selected by inputting a selection condition in the conditional selection control. In some embodiments, the second sub-interface further includes a fourth control, and the fourth control is configured to open a page associated with the clue information in the first information system after being triggered. In some embodiments, by providing the fourth control, the user can jump to the first information system storing the specific content of the cue information conveniently, so as to know the detailed content of the cue information, such as feedback time, feedback call record, historical feedback record, and the like.

In some embodiments of the present disclosure, referring to fig. 5, fig. 5 schematically shows a detail page of a target object, the detail page of the target object includes: at least one of a clue information area, an operation option area, a function tag area and an information presentation area. As shown in fig. 5, the areas of fig. 5 displaying the "client name", "contact person", "phone", and "product type" are the clue information areas, and the clue information areas are used to display the clue information of the target object, which can describe the name, contact address, and product information of the target object, and the clue information areas can facilitate the user to quickly know the brief information of the clue information.

As shown in the upper right corner of fig. 5, the detail page may also display an operation option area, where the operation option area is used to display at least one operation control, and the operation control is used to change the state of the thread information after being triggered, where the state of the thread information may include, for example, unprocessed, processed, rolled out, completed, and the like. A first control (e.g., "make a call" in the upper right corner of the figure) may also be displayed in the operation options area. By displaying the operation options of the operation option area, the user can operate the cable information conveniently and quickly without returning to each information system for operation.

In some embodiments of the present disclosure, the details page further includes a function tab area and an information presentation area. The function label area is used for displaying at least one function label, and the information display area is used for displaying an information page associated with the selected function label. As shown in fig. 5, "customer information", "thread duplicate checking", and "form filling" are function tags, different function tags correspond to pages in different information display areas, and an information page corresponding to "customer information" is schematically displayed in fig. 5, and the information page is used for displaying basic information and index information of a customer when a target object is a customer.

In some embodiments of the present disclosure, the details page of the target object also displays at least one fifth control. The fifth control is used for opening an associated page of a target object in the information system associated with the fifth control after being triggered; and the information systems associated with different fifth controls are different. With continuing reference to fig. 5, the "information system 1" and the "information system 2" shown in fig. 5 are two schematically displayed fifth controls, each of the fifth controls corresponds to an external information system, different types of information of the target object may be stored in different information systems, and the page associated with the target object in the corresponding information system is skipped by clicking the fifth control. For example, the information system 1 may store communication information reserved at the time of registration of the target object, and the information system 2 may store feedback information of the target object, which is once fed back.

In some embodiments of the present disclosure, the operation of the operation option area includes one or more of an invalid control, a to-follow control, a controlled, and a roll-out control. Referring to fig. 6, the invalidation control is "invalidation" in fig. 6, the completed control is "completed" in fig. 6, the to-be-followed control is "to-be-followed" in fig. 6, and the out-to-be-followed control is "out" in fig. 6. The role of each control is described in detail below. And the invalidation control is used for setting the clue information into an invalid state after being triggered. The invalid state indicates that the hint information is invalid, unusable, or erroneous. And after the invalid control is triggered, a popup can be popped up, and the invalid reason and the supplementary explanation of the invalid reason can be input in the popup, so that other members can conveniently know the invalid reason of the clue information, and after the invalid reason is filled, the clue information is converted into invalid, and the clue information is finished. The popup window can provide preset options of invalid reasons, and the preset options are preset invalid reasons which are most frequently appeared, so that input operations of a user are reduced.

In some embodiments, the follow-up control is configured to set the cue information to a follow-up state after being triggered. In some embodiments, the follow-up state is a temporary failure to contact the target object and further follow-up of the thread information is required. In some embodiments, a pop-up box pops up after the follow-up control is triggered by clicking, a custom description language can be filled in the pop-up box, and the time of the next follow-up can be selected.

In some embodiments, a completed control is used to set the hint information to a completed state after being triggered. The completed status indicates that the target object associated with the thread information successfully feeds back, and the problem is solved, for example, when the target object is a client, the problem fed back by the client can be solved, for example, after-sales service requested by the client is provided. In some embodiments, the completed control is triggered by clicking, a pop-up window pops up after clicking, the owner of the thread message, i.e., the person owning the thread message, may be changed in the pop-up window, and after determining, the pop-up window is closed and the thread message is set to the completed state.

In some embodiments, the roll-out control is configured to roll out the cue information to the roll-out person upon being triggered. In some embodiments, thread messages are sometimes forwarded to other users, so that thread information can be forwarded to the roll-out person via the roll-out control. For example, the target object is a client, the client proposes an after-sales server, the after-sales service requested by the client relates to other departments, and at this time, the thread information needs to be transferred to the other departments. The change owner option is used to change the owner of the thread information because in some cases there may be duplication of thread information, when there is duplication of thread information, it is necessary to forward the thread information to the owner of the duplicated thread to inform the owner of the duplication of the thread, and the owner of the thread may be changed.

In some embodiments of the present disclosure, the information page associated with the function tag includes: one or more of an object information page, a thread duplication check page, and an information fill page.

In some embodiments, the object information page is configured to display information of the target object or display information of the target object and index information associated with the target object. Referring to fig. 5, a region corresponding to "basic information" in fig. 5 schematically displays information of the target object, which is used for describing information of the target object and information such as a source of the clue information, and a region corresponding to "indicator card" in fig. 5 schematically displays indicator information, which describes specific situations of providing services for the target object, such as a processing duration of a problem fed back by the target object, and a processing percentage of the problem. .

In some embodiments, a thread duplication page is used to display duplicate thread information. In some embodiments, as shown in fig. 6, repeated thread information is displayed in the online search duplication page, specifically, the thread information is repeated with the thread information of the detail page, so that repeated operations performed on the repeated thread information by the user can be avoided, and repeated communications with the same target object can be avoided.

In some embodiments, the information filling page is used for inputting the association information of the target object and synchronizing the input association information to the corresponding information system. In some embodiments, in the communication process of the target object, the information of the target object is acquired, and at this time, the information may be filled through the information filling page, and different types of information may be stored in different information systems, so that the information filled in the information filling page needs to be synchronized in the information system corresponding to the type of the information.

In some embodiments of the present disclosure, referring to fig. 6, the thread duplicate checking page further displays a search control and a result display area for checking the suspected duplicate thread information and/or the suspected duplicate object according to the input content. And the result display area is used for displaying the searched thread information and/or the suspected repeated objects. As shown in fig. 6, the area on the left side of the "query" button in fig. 6 is an area for inputting content, and a suspected repeated thread or a suspected repeated object is searched for according to the input content by clicking the query button and displayed, so that the user can conveniently query when suspected thread information is repeated.

In some embodiments of the present disclosure, the results display area further comprises a sixth control; and the sixth control is used for marking the thread information and/or the object suspected to be repeated as repeated after being triggered. In some embodiments, as shown in fig. 6, the "mark as repeat" control in fig. 6 is a sixth control, and the thread information or the object suspected to be repeated obtained by the query can be marked as repeat through the sixth control.

In some embodiments of the present disclosure, referring to fig. 7, the information filling page includes: an object information area and a description information area; the object information area is used for filling the associated information of the target object; the description information area is used for filling in custom information. In some embodiments, the object information area is used for filling out information related to the object, such as "customer name", "company name", "customer source", and the like, and the description area is used for filling out information customized by the user. In some embodiments, the object information area includes a type information area for inputting type information; and a template control is displayed in the associated area of the description information area and is used for inputting template information corresponding to the product type in the description information area after being triggered. As shown in fig. 7, "add template" in fig. 7 is a template control, the template control is triggered and then adds preset template information to the description information area, and the template information corresponds to the product type, thereby reducing user operations. The type information may be, for example, an application for return of goods, an application for replacement of goods, an application for after-sale, etc.

In some embodiments of the present disclosure, an apparatus for implementing assisted outbound includes:

the determining unit is used for responding to a first operation event of the first object and determining the target object.

And the acquisition unit is used for acquiring the associated information of the target object from at least two preset information systems based on the target object.

In some embodiments of the present disclosure, the first object is displayed by a browser; and the device for realizing the auxiliary call-out controls a plug-in of the browser to execute the steps of acquiring the associated information of the target object from at least two preset information systems based on the target object and displaying a detail page of the target object.

In some embodiments of the present disclosure, the determining unit determines the target object in response to a first operation event on the first object, including:

in response to a first operation event of target task information or target clue information in a first page, determining the target object associated with the target task information or the target clue information; or,

in response to a triggering operation of a second control, determining the target object based on the address of the first page and/or the page content of the first page; or,

in response to a selection operation of first content in a first page, the target object is determined based on the selected first content.

In some embodiments of the present disclosure, the first page is a page opened by a browser; the second control is a control installed in the browser.

In some embodiments of the present disclosure, the determining unit determines the target object based on the address of the first page and/or the page content of the first page, including: identifying an address field corresponding to an object in the address of the first page, identifying an object name in the page content, and/or identifying an object code in the page content; determining the target object based on the address field, the object name, and/or the object code.

In some embodiments of the present disclosure, the first page includes a first area and a second area, the first area having a first logo and/or a second logo displayed therein; the first identification is used for displaying a first sub-interface in the second area after being selected, the first sub-interface comprises a task area used for displaying task information, and the target task information is displayed in the task area; the second identifier is used for displaying a second sub-interface in the second area after being selected, the second sub-interface comprises a clue area used for displaying clue information, and the target clue information is displayed in the display area.

In some embodiments of the present disclosure, the first sub-interface further comprises: a task index area and/or a call index area; the task index area is used for displaying statistical information of task information; the call index area is used for displaying statistical information of call information.

In some embodiments of the present disclosure, the first sub-interface further includes a third control, and the third control is configured to open a page associated with the task information in the first information system after being triggered; and/or the second sub-interface further comprises a fourth control, and the fourth control is used for opening a page related to the clue information in the first information system after being triggered.

In some embodiments of the present disclosure, the details page of the target object includes: at least one of a clue information area, an operation option area, a function tag area and an information display area; the clue information area is used for displaying clue information of the target object; the operation option area is used for displaying at least one operation control, and the operation control is used for changing the state of the clue information after being triggered; the function label area is used for displaying at least one function label, and the information display area is used for displaying an information page associated with the selected function label.

In some embodiments of the present disclosure, the details page of the target object further displays at least one fifth control; the fifth control is used for opening an associated page of the target object in the information system associated with the fifth control after being triggered; and the information systems associated with different fifth controls are different.

In some embodiments of the present disclosure, the information page associated with the function tag includes at least one of: the object information page is used for displaying the information of the target object or displaying the information of the target object and index information related to the target object; the clue duplicate searching page is used for displaying repeated clue information; and the information filling page is used for inputting the associated information of the target object and synchronizing the input associated information to the corresponding information system.

In some embodiments of the present disclosure, the thread duplicate checking page further displays a search control and a result display area, and is configured to search for thread information and/or objects that are suspected to be duplicated according to input content; and the result display area is used for displaying the searched thread information of the suspected duplication and/or the suspected duplication objects.

In some embodiments of the present disclosure, the results display area further comprises a sixth control; the sixth control is used for marking the thread information and/or the object suspected to be repeated as repeated after being triggered.

In some embodiments of the present disclosure, the information filling page includes: one or both of the object information area and the description information area; the object information area is used for filling the associated information of the target object; the description information area is used for filling in custom information.

In some embodiments of the present disclosure, the object information area includes a type information area for inputting type information; and a template control is displayed in the associated area of the description information area and used for inputting template information corresponding to the type information in the description information area after being triggered.

For the embodiments of the apparatus, since they correspond substantially to the method embodiments, reference may be made to the partial description of the method embodiments for relevant points. The above-described apparatus embodiments are merely illustrative, wherein the modules described as separate modules may or may not be separate. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement without inventive effort.

The method and apparatus of the present disclosure have been described above based on embodiments and application examples. In addition, the present disclosure also provides a terminal and a storage medium, which are described below.

Referring now to fig. 8, shown is a schematic block diagram of an electronic device (e.g., a terminal device or server) 800 suitable for use in implementing embodiments of the present disclosure. The terminal device in the embodiments of the present disclosure may include, but is not limited to, a mobile terminal such as a mobile phone, a notebook computer, a digital broadcast receiver, a PDA (personal digital assistant), a PAD (tablet computer), a PMP (portable multimedia player), a vehicle terminal (e.g., a car navigation terminal), and the like, and a stationary terminal such as a digital TV, a desktop computer, and the like. The electronic device shown in the drawings is only an example and should not bring any limitation to the functions and the scope of use of the embodiments of the present disclosure.

The electronic device 800 may include a processing means (e.g., a central processing unit, a graphics processor, etc.) 801 that may perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)802 or a program loaded from a storage means 808 into a Random Access Memory (RAM) 803. In the RAM803, various programs and data necessary for the operation of the electronic apparatus 800 are also stored. The processing apparatus 801, the ROM 802, and the RAM803 are connected to each other by a bus 804. An input/output (I/O) interface 805 is also connected to bus 804.

Generally, the following devices may be connected to the I/O interface 805: input devices 806 including, for example, a touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, or the like; output devices 807 including, for example, a Liquid Crystal Display (LCD), speakers, vibrators, and the like; storage 808 including, for example, magnetic tape, hard disk, etc.; and a communication device 809. The communication means 809 may allow the electronic device 800 to communicate wirelessly or by wire with other devices to exchange data. While the figure illustrates an electronic device 800 having various means, it is to be understood that not all illustrated means are required to be implemented or provided. More or fewer devices may alternatively be implemented or provided.

In particular, according to an embodiment of the present disclosure, the processes described above with reference to the flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer-readable medium, the computer program comprising program code for performing the method illustrated by the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network through the communication means 809, or installed from the storage means 808, or installed from the ROM 802. The computer program, when executed by the processing apparatus 801, performs the above-described functions defined in the methods of the embodiments of the present disclosure.

It should be noted that the computer readable medium in the present disclosure can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In contrast, in the present disclosure, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, optical cables, RF (radio frequency), etc., or any suitable combination of the foregoing.

In some embodiments, the clients, servers may communicate using any currently known or future developed network Protocol, such as HTTP (HyperText Transfer Protocol), and may interconnect with any form or medium of digital data communication (e.g., a communications network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), the Internet (e.g., the Internet), and peer-to-peer networks (e.g., ad hoc peer-to-peer networks), as well as any currently known or future developed network.

The computer readable medium may be embodied in the electronic device; or may exist separately without being assembled into the electronic device.

The computer readable medium carries one or more programs which, when executed by the electronic device, cause the electronic device to perform the methods of the present disclosure as described above.

Computer program code for carrying out operations for aspects of the present disclosure may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, Smalltalk, C + +, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems that perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

The units described in the embodiments of the present disclosure may be implemented by software or hardware. Wherein the name of an element does not in some cases constitute a limitation on the element itself.

The functions described herein above may be performed, at least in part, by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), system on a chip (SOCs), Complex Programmable Logic Devices (CPLDs), and the like.

In the context of this disclosure, a machine-readable medium may be a tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. The machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of a machine-readable storage medium would include an electrical connection based on one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

According to one or more embodiments of the present disclosure [ example 1 ] there is provided a method of enabling assisted outbound, comprising:

acquiring association information of a target object from at least two preset information systems based on the target object;

displaying a detail page of the target object, wherein the detail page comprises the associated information of the target object and a first control; the first control is used for calling the communication number associated with the target object through the preset communication number after being triggered. Displaying the first object through a browser;

according to one or more embodiments of the present disclosure, example 2 provides a method of example 1, wherein the plug-in of the browser performs the steps of acquiring, based on the target object, associated information of the target object from at least two preset information systems, and displaying a detail page of the target object.

According to one or more embodiments of the present disclosure, [ example 3 ] there is provided a method of [ example 1 ], wherein determining a target object in response to a first operational event on a first object comprises:

According to one or more embodiments of the present disclosure, [ example 4 ] there is provided the method of [ example 3 ], wherein the first page is a browser open page; and/or the second control is a control installed in the browser.

According to one or more embodiments of the present disclosure, [ example 5 ] there is provided a method of [ example 3 ], wherein determining the target object based on the address of the first page and/or the page content of the first page comprises:

identifying an address field corresponding to an object in the address of the first page, identifying an object name in the page content, and/or identifying an object code in the page content;

determining the target object based on the address field, the object name, and/or the object code.

According to one or more embodiments of the present disclosure, [ example 6 ] there is provided a method of [ example 3 ], wherein the first page comprises a first area and a second area, the first area having a first logo and/or a second logo displayed therein;

the first identification is used for displaying a first sub-interface in the second area after being selected, the first sub-interface comprises a task area used for displaying task information, and the target task information is displayed in the task area;

the second identification is used for displaying a second sub-interface in the second area after being selected, the second sub-interface comprises a clue area used for displaying clue information, and the target clue information is displayed in the display area.

According to one or more embodiments of the present disclosure, [ example 7 ] there is provided the method of [ example 6 ], the first sub-interface further comprising: a task index area and/or a call index area;

the task index area is used for displaying statistical information of task information;

the call index area is used for displaying statistical information of call information.

According to one or more embodiments of the present disclosure, [ example 8 ] there is provided a method of [ example 6 ], wherein the first sub-interface further comprises a third control for opening a page associated with the task information in the first information system after being triggered; and/or the presence of a gas in the atmosphere,

the second sub-interface further comprises a fourth control, and the fourth control is used for opening a page related to the clue information in the first information system after being triggered.

According to one or more embodiments of the present disclosure, [ example 9 ] there is provided a method of [ example 1 ], wherein the details page of the target object comprises: at least one of a clue information area, an operation option area, a function tag area and an information display area;

the clue information area is used for displaying clue information of the target object;

the operation option area is used for displaying at least one operation control, and the operation control is used for processing the clue information after being triggered;

the function tag area is used for displaying at least one function tag, and the information display area is used for displaying an information page associated with the selected function tag.

According to one or more embodiments of the present disclosure, [ example 10 ] there is provided the method of [ example 1 ], wherein the details page of the target object is further displayed with at least one fifth control;

the fifth control is used for opening an associated page of the target object in an information system associated with the fifth control after being triggered; and the information systems associated with different fifth controls are different.

According to one or more embodiments of the present disclosure, [ example 11 ] there is provided a method of [ example 9 ], wherein the information page to which the function tag is associated includes at least one of:

the object information page is used for displaying the information of the target object or displaying the information of the target object and index information related to the target object;

a thread duplicate checking page for displaying the repeated thread information;

and the information filling page is used for inputting the associated information of the target object and synchronizing the input associated information to the corresponding information system.

According to one or more embodiments of the present disclosure, [ example 12 ] there is provided a method of [ example 11 ], wherein the thread-duplication-checking page further displays a search control and a result display area for searching for the thread information of the suspected duplication and/or the object of the suspected duplication according to the input content;

and the result display area is used for displaying the searched thread information of the suspected duplication and/or the suspected duplication objects.

According to one or more embodiments of the present disclosure, [ example 13 ] there is provided a method of [ example 12 ], wherein the results display area further comprises a sixth control;

the sixth control is used for marking the thread information and/or the object suspected to be repeated as repeated after being triggered.

According to one or more embodiments of the present disclosure, [ example 14 ] there is provided a method of [ example 12 ], wherein the information filling page includes: one or both of the object information area and the description information area;

the object information area is used for filling the associated information of the target object;

the description information area is used for filling in custom information.

According to one or more embodiments of the present disclosure, [ example 15 ] there is provided the method of [ example 14 ], wherein the object information area includes a type information area for inputting type information;

and a template control is displayed in the associated area of the description information area and is used for inputting template information corresponding to the type information in the description information area after being triggered.

According to one or more embodiments of the present disclosure, [ example 16 ] there is provided an apparatus to enable assisted outbound, comprising:

a determining unit, configured to determine a target object in response to a first operation event on a first object;

the device comprises an acquisition unit, a processing unit and a display unit, wherein the acquisition unit is used for acquiring the association information of a target object from at least two preset information systems based on the target object;

the display unit is used for displaying a detail page of the target object, and the detail page comprises the association information of the target object and a first control; the first control is used for calling the communication number associated with the target object through the preset communication number after being triggered.

According to one or more embodiments of the present disclosure, [ example 17 ] there is provided a terminal, comprising: at least one memory and at least one processor;

wherein the at least one memory is configured to store program code, and the at least one processor is configured to call the program code stored in the at least one memory to perform the method of any one of the above.

According to one or more embodiments of the present disclosure, [ example 18 ] there is provided a storage medium for storing program code for performing the above-described method.

The foregoing description is only exemplary of the preferred embodiments of the disclosure and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the disclosure herein is not limited to the particular combination of features described above, but also encompasses other embodiments in which any combination of the features described above or their equivalents does not depart from the spirit of the disclosure. For example, the above features and (but not limited to) the features disclosed in this disclosure having similar functions are replaced with each other to form the technical solution.

Further, while operations are depicted in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. Likewise, while several specific implementation details are included in the above discussion, these should not be construed as limitations on the scope of the disclosure. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable subcombination.

Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims.

Claims

1. A method for facilitating assisted outbound, comprising:

2. The method of claim 1,

displaying the first object through a browser;

and the plug-in of the browser executes the steps of acquiring the associated information of the target object from at least two preset information systems based on the target object and displaying a detail page of the target object.

3. The method of claim 1, wherein determining the target object in response to the first operational event for the first object comprises:

in response to the triggering operation of the second control, determining the target object based on the address of the first page and/or the page content of the first page; or,

4. The method of claim 3,

the first page is a page opened by a browser;

the second control is a control installed in the browser.

5. The method of claim 3, wherein determining the target object based on the address of the first page and/or the page content of the first page comprises:

6. The method of claim 3,

the first page comprises a first area and a second area, and a first mark and/or a second mark are/is displayed in the first area;

7. The method of claim 6,

the first sub-interface further comprises: a task index area and/or a call index area;

8. The method of claim 6,

the first sub-interface further comprises a third control, and the third control is used for opening a page related to the task information in the first information system after being triggered; and/or the presence of a gas in the atmosphere,

9. The method of claim 1, wherein the details page of the target object comprises: at least one of a clue information area, an operation option area, a function tag area and an information display area;

the operation option area is used for displaying at least one operation control, and the operation control is used for changing the state of the clue information after being triggered;

10. The method of claim 1,

the detail page of the target object also displays at least one fifth control;

the fifth control is used for opening an associated page of the target object in the information system associated with the fifth control after being triggered; and the information systems associated with different fifth controls are different.

11. The method of claim 9, wherein the information page associated with the functional tag comprises at least one of:

the clue duplicate searching page is used for displaying repeated clue information;

12. The method of claim 11,

the clue duplicate searching page is also provided with a searching control and a result display area, and is used for searching the suspected duplicate clue information and/or the suspected duplicate object according to the input content;

13. The method of claim 12,

the result display area further comprises a sixth control;

14. The method of claim 12,

the information filling page includes: one or both of the object information area and the description information area;

the description information area is used for filling in custom information.

15. The method of claim 14,

the object information area comprises a type information area used for inputting type information;

and a template control is displayed in the associated area of the description information area and used for inputting template information corresponding to the type information in the description information area after being triggered.

16. An apparatus for implementing assisted outbound call, comprising:

17. A terminal, comprising:

at least one memory and at least one processor;

wherein the at least one memory is configured to store program code and the at least one processor is configured to invoke the program code stored in the at least one memory to perform the method of any of claims 1 to 15.

18. A storage medium for storing program code for performing the method of any one of claims 1 to 15.