CN114979386A - Applet voice communication method, device, electronic equipment and storage medium - Google Patents
Applet voice communication method, device, electronic equipment and storage medium Download PDFInfo
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- CN114979386A CN114979386A CN202210552561.7A CN202210552561A CN114979386A CN 114979386 A CN114979386 A CN 114979386A CN 202210552561 A CN202210552561 A CN 202210552561A CN 114979386 A CN114979386 A CN 114979386A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/10—Multimedia information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L69/00—Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
- H04L69/08—Protocols for interworking; Protocol conversion
Abstract
The invention provides a small program voice communication method, a device, electronic equipment and a storage medium, comprising the following steps: plug-flowing the local voice signal collected based on the applet to the Freeswitch; determining an opposite-end audio coding protocol supported by an opposite end according to the opposite-end environment; converting the local terminal voice signal according to the opposite terminal audio coding protocol; pushing the converted local voice signal to the opposite terminal and playing; converting the opposite-end voice signal according to an AAC protocol; and pushing the converted opposite-end voice signal to an applet for playing. The invention communicates the applet with the Freeswitch to establish a voice call between the user and the customer service via the applet.
Description
Technical Field
The invention relates to the technical field of computer application, in particular to a small program voice communication method, a small program voice communication device, electronic equipment and a storage medium.
Background
Ordinary internet phone (voip) phones usually need to rely on h5 web browser or client application for carrying out, and with the increasing popularization and usage rate of the wechat applets, the mode of communicating with the traditional internet phone based on the wechat applets is also in demand and in various use scenarios.
The wechat applet provides the capability to play audio in real-time, but is not as friendly as the traditional internet telephony support due to the differences between the various data streaming protocols.
The Freeswitch is used as a telephone soft switch platform of a core, supports VoIP protocol stacks comprising SIP, H.323, IAX2, RTP/RTCP stack, MRCP and the like, and is widely applied to various soft phone and soft and hard linkage scene services, so that the communication of the micro communication applet and the Freeswitch is equal to the communication of the micro communication applet and a network phone, and the one-key communication between the applet and a customer service seat by a client is possible.
Therefore, a technical problem to be solved by those skilled in the art is how to get through the communication between the applet and the Freeswitch to establish a voice call between a user and a customer service through the applet.
Disclosure of Invention
In order to overcome the defects in the prior art, the invention provides an applet voice communication method, an applet voice communication device, electronic equipment and a storage medium, so that the communication between the applet and the Freeswitch is opened, and the voice call between a user and a customer service is established through the applet.
According to an aspect of the present invention, there is provided an applet voice communication method including:
pushing a local voice signal acquired based on the applet to a Freeswitch;
determining an opposite-end audio coding protocol supported by an opposite end according to the opposite-end environment;
converting the local terminal voice signal according to the opposite terminal audio coding protocol;
pushing the converted local voice signal to the opposite terminal and playing;
converting the opposite-end voice signal according to an AAC protocol;
and pushing the converted opposite-end voice signal to an applet for playing.
In some embodiments of the present application, further comprising:
identifying a wifi identifier accessed by terminal equipment where the applet is located;
determining a user room number according to the WiFi identification;
and sending the determined user room number to the opposite terminal.
In some embodiments of the present application, further comprising:
and responding to the fact that the user operates the small program to communicate with the hotel telephone customer service, and pushing the public number associated with the small program in the communication application where the small program is located.
In some embodiments of the application, the responding to the user operating the applet to talk with the hotel telephone service comprises, after the communication application of the applet pushes the public number associated with the applet:
and in response to the user paying attention to the public number associated with the small program, enabling the small program to update the processing progress and the processing result of the hotel telephone customer service of the user synchronously with the public number.
In some embodiments of the present application, the synchronizing the applet with the public number to update the processing progress and the processing result of the hotel telephone customer service of the user comprises:
pushing the processing progress and summary information of the processing result of the hotel telephone customer service to the user through the public number;
responding to the summary information operated by the user, jumping to the small program, and displaying the processing progress and the processing result of the hotel telephone customer service to the user.
In some embodiments of the present application, before streaming the applet-acquired local speech signal to the Freeswitch, comprises:
receiving the operation of a user on a public number associated with the applet on a hotel customer service telephone control;
and jumping to the small program to dial the hotel customer service telephone based on the small program.
In some embodiments of the present application, before streaming the applet-acquired local speech signal to the Freeswitch, comprises:
receiving communication information of an enterprise communication account of a user, wherein the enterprise communication account is associated with the small program;
identifying whether the communication information indicates that the user has an intent to make a hotel customer service call;
and if so, jumping to the small program to dial the hotel customer service telephone based on the small program.
According to still another aspect of the present application, there is also provided an applet voice communication apparatus including:
the first plug-flow module is used for plug-flowing the local-end voice signal acquired based on the applet to the Freeswitch;
the opposite terminal coding determining module is used for determining an opposite terminal audio coding protocol supported by the opposite terminal according to the opposite terminal environment;
the first code conversion module is used for converting the local terminal voice signal according to the opposite terminal audio coding protocol;
the second plug-flow module is used for plug-flowing the converted local end voice signal to the opposite end and playing the converted local end voice signal;
the second code conversion module is used for converting the opposite-end voice signal according to an AAC protocol;
and the third plug-flow module is used for plug-flowing the converted opposite-end voice signal to the applet for playing.
According to still another aspect of the present invention, there is also provided an electronic apparatus, including: a processor; a storage medium having stored thereon a computer program which, when executed by the processor, performs the steps of the applet voice communication method as described above.
According to yet another aspect of the present invention, there is also provided a storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the applet voice communication method as described above.
Compared with the prior art, the invention has the advantages that:
by means of plug-in flow of local terminal voice signals collected based on the small programs to Freeswitch, according to the environment of the opposite terminal, after the opposite terminal audio coding protocol supported by the opposite terminal is determined to be converted, the local terminal voice signals are plug-in flow to the opposite terminal and played, the opposite terminal voice signals are converted according to the AAC protocol and are plug-in flow to the small programs to be played. Therefore, the invention expands the energy endowing of the existing call center system, technically expands the WeChat small program scene support on the basis of the original network telephone, and further ensures that the scene in service has more feasibility. The method supports applet communication, not only gets rid of traditional hardware limitation, but also is more convenient and fast, and the user can walk along with the use of the method, so that the enterprise is helped to reduce management cost and improve service experience of the user.
Drawings
The above and other features and advantages of the present invention will become more apparent by describing in detail exemplary embodiments thereof with reference to the attached drawings.
Fig. 1 shows a flow chart of an applet voice communication method according to an embodiment of the invention.
Figure 2 shows a schematic diagram of an applet voice communication system according to an embodiment of the invention.
Fig. 3 shows a block diagram of an applet voice communication apparatus according to an embodiment of the present invention.
Fig. 4 schematically illustrates a computer-readable storage medium in an exemplary embodiment of the disclosure.
Fig. 5 schematically illustrates an electronic device in an exemplary embodiment of the disclosure.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repetitive description will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.
Referring first to fig. 1, fig. 1 shows a schematic diagram of an applet voice communication method according to an embodiment of the present invention. The applet voice communication method provided by the application comprises the following steps:
step S110: plug-flowing the local voice signal collected based on the applet to the Freeswitch;
step S120: determining an opposite-end audio coding protocol supported by an opposite end according to the opposite-end environment;
step S130: converting the local terminal voice signal according to the opposite terminal audio coding protocol;
step S140: pushing the converted local voice signal to the opposite terminal and playing;
step S150: converting the opposite-end voice signal according to an AAC protocol;
step S160: and pushing the converted opposite-end voice signal to an applet for playing.
Therefore, in the applet voice communication method of this embodiment, the local terminal voice signal collected based on the applet is pushed to FreeSwitch, according to the opposite terminal environment, the opposite terminal audio coding protocol supported by the opposite terminal is determined to be converted, then the opposite terminal voice signal is pushed to the opposite terminal to be played, and the opposite terminal voice signal is converted according to the AAC protocol and then pushed to the applet to be played. Therefore, the invention expands the energy endowing of the existing call center system, technically expands the WeChat small program scene support on the basis of the original network telephone, and further ensures that the scene in service has more feasibility. The method supports applet communication, not only gets rid of traditional hardware limitation, but also is more convenient and fast, and the user can walk along with the use of the method, so that the enterprise is helped to reduce management cost and improve service experience of the user.
Figure 2 shows a schematic diagram of an applet voice communication system according to an embodiment of the invention. In this application, the applet 11 communicates with the peer 13 via a Freeswitch 12.
Specifically, AAC is a very comprehensive coding mode, and on one hand, AAC coding has the characteristics of multiple channels and high sampling rate; on the other hand, the high sound quality at low bit rate makes AAC encoding suitable for mobile communication and internet phone, and provides a good speech quality even when the network environment is limited. The AAC Protocol is supported by the WeChat small program end, and depends on the WeChat small program end to carry out rtmp (Real Time Messaging Protocol Real-Time message transport Protocol) to push AAC audio streams and analyze the received audio streams, so that the Real-Time audio function of the small program end is realized.
Therefore, the WeChat applet can be pushed to Freeswitch to be analyzed and converted, the audio coding protocol supported by the opposite terminal is judged according to the environment of the opposite terminal, such as the opposite customer service landline phone, the opposite customer service soft phone and the like, the conversion is carried out, then the converted voice stream is pushed and played, meanwhile, the voice stream from the opposite terminal is converted into the AAC protocol which can be identified by the WeChat applet to be played by the applet in real time, and therefore the intercommunication between the WeChat applet and the traditional network phone is achieved.
The method ensures the low-delay and high-quality conversation effect in the communication process, and the actual experience is close to that of the traditional telephone dialing telephone. The method also provides stronger expansibility, so that the traditional network telephone can provide more scene coverage, and can provide more perfect telephone service functions for various industries, hotels, tourism, scenic spots and the like by depending on the diversity of the WeChat small programs. Furthermore, the method can also improve customer service efficiency, and if the current customer service needs to serve guests at the applet end, the method for guiding the user to add enterprise chatting, guiding a mobile phone to dial numbers and the like is usually adopted, and meanwhile, the customer requirements from a call center are also met, and because the two parties are independent and cannot be taken into consideration at the same time, the customer requirements can be uniformly received by the telephone through the enabling of the method, so that the service efficiency of the customer service is improved, and the customer request experience is improved.
In some embodiments, when applied in a hotel customer service scenario, the applet voice communication method may further comprise: identifying a wifi identifier accessed by terminal equipment where the applet is located; determining a user room number according to the WiFi identification; and sending the determined user room number to the opposite terminal. Therefore, the current room number of the user can be identified through the wifi identification accessed by the terminal equipment of the user besides the room number input by the user in the applet, and the room number is sent to the opposite terminal, so that the hotel customer service can know the room number related to the current voice call, follow-up distribution of a customer requirement task is facilitated, and the user requirement can be met quickly.
In some embodiments, the wechat applet may be linked with an associated public number because the current information push functionality in the wechat applet is not sophisticated enough. Therefore, in response to the fact that the user operates the small program to communicate with the hotel telephone customer service, the public number associated with the small program is pushed in the communication application where the small program is located, so that the user can pay attention to the public number, and relevant information push related to the hotel telephone customer service in the small letter program is obtained in real time.
Further, in response to a user focusing attention on the public number associated with the applet, the applet may be caused to update the processing progress and processing result of the user's hotel telephone customer service in synchronization with the public number, including after pushing the public number associated with the applet. Therefore, when the hotel customer service processes the customer requirement according to the call content, the related processing progress and the processing result can be updated to the applet and further synchronized to the public number, so that the updated progress is pushed to the user in real time by the public number, and the user does not need to open the applet by himself and views the progress all the time. The synchronous updating of the processing progress and the processing result of the hotel telephone customer service of the user by the small program and the public number can be realized by the following steps: pushing the processing progress and summary information of the processing result of the hotel telephone customer service to the user through the public number; responding to the summary information operated by the user, jumping to the small program, and displaying the processing progress and the processing result of the hotel telephone customer service to the user. Therefore, the user can acquire the processing progress and the summary information of the processing result of the hotel telephone customer service through the public number and jump to the applet through the user operation to acquire further details. Therefore, when information is pushed through the public number, complete and detailed information does not need to be pushed to a user, and the information pushing is simple and clear.
In some embodiments, the plug-in of the applet-based captured local speech signal to Freeswitch may include the following steps: receiving the operation of a user on a public number associated with the applet on a hotel customer service telephone control; and jumping to the small program to dial the hotel customer service telephone based on the small program. Specifically, in order to unify the user to the telephone service in a manner of carrying out service communication through a public number, when the user operates the hotel service telephone control at the public number, the step jumps to the applet to dial the hotel service telephone so as to avoid the increase of the labor cost caused by the acquisition of the multi-channel customer demands.
In still other embodiments, before streaming the applet-based captured local speech signal to the Freeswitch, the method may further include the steps of: receiving communication information of an enterprise communication account of a user, wherein the enterprise communication account is associated with the small program; identifying whether the communication information indicates that the user has an intent to make a hotel customer service call; and if so, jumping to the small program to dial the hotel customer service telephone based on the small program. Specifically, in order to unify the user to the telephone service through the way of performing service communication through the enterprise WeChat communication account, the user intention is identified for the communication information of the user and the enterprise communication account (for example, the user intention can be identified through a trained artificial intelligence model or through a way of keyword matching), and when the user intention is to dial a hotel service telephone or to provide a user demand, the method can jump to the applet to dial the hotel service telephone based on the applet, so as to avoid the increase of the labor cost caused by the acquisition of the multi-channel customer appeal.
The foregoing is merely an exemplary description of various implementations of the invention and is not intended to be limiting thereof.
The invention also provides an applet voice communication apparatus, and fig. 3 shows a schematic diagram of an applet voice communication apparatus according to an embodiment of the invention. The applet voice communication apparatus 200 includes a first plug flow module 210, a peer end code determination module 220, a first transcoding module 230, a second plug flow module 240, a second transcoding module 250, and a third plug flow module 260.
The first plug-flow module 210 is configured to plug-flow a local-end speech signal acquired based on an applet to a Freeswitch;
the opposite-end encoding determining module 220 is configured to determine, according to the opposite-end environment, an opposite-end audio encoding protocol supported by the opposite end;
the first code conversion module 230 is configured to convert the local end voice signal according to the peer end audio coding protocol;
the second stream pushing module 240 pushes the converted local-end voice signal to the opposite end and plays the converted local-end voice signal;
the second code conversion module 250 is configured to convert the opposite-end voice signal according to an AAC protocol;
the third plug-flow module 260 is configured to plug-flow the converted opposite-end voice signal to the applet for playing.
In the applet voice communication device provided by the invention, a local terminal voice signal acquired based on an applet is pushed to Freeswitch, an opposite terminal audio coding protocol supported by an opposite terminal is determined according to an opposite terminal environment for conversion, then the local terminal voice signal is pushed to the opposite terminal for playing, the opposite terminal voice signal is converted according to an AAC protocol and pushed to the applet for playing. Therefore, the invention expands the energy endowing of the existing call center system, technically expands the WeChat small program scene support on the basis of the original network telephone, and further ensures that the scene in service has more feasibility. The method supports applet communication, not only gets rid of traditional hardware limitation, but also is more convenient and fast, and the user can walk along with the use of the method, so that the enterprise is helped to reduce management cost and improve service experience of the user.
Fig. 3 is a schematic diagram of the applet voice communication device provided in the present invention, and the splitting, combining and adding of modules are within the protection scope of the present invention without departing from the concept of the present invention. The applet voice communication apparatus provided in the present invention can be implemented by software, hardware, firmware, plug-in and any combination thereof, which is not limited thereto.
In an exemplary embodiment of the present disclosure, there is also provided a computer readable storage medium, on which a computer program is stored, which when executed by, for example, a processor, may implement the steps of the applet voice communication method described in any of the above embodiments. In some possible embodiments, aspects of the invention may also be implemented in the form of a program product comprising program code means for causing a terminal device to carry out the steps according to various exemplary embodiments of the invention described in the above-mentioned applet voice communication method part of the present description, when said program product is run on said terminal device.
Referring to fig. 4, a program product 400 for implementing the above method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited in this regard and, in the present document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the tenant computing device, partly on the tenant device, as a stand-alone software package, partly on the tenant computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of remote computing devices, the remote computing devices may be connected to the tenant computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
In an exemplary embodiment of the present disclosure, there is also provided an electronic device, which may include a processor, and a memory for storing executable instructions of the processor. Wherein the processor is configured to perform the steps of the applet voice communication method in any of the above embodiments via execution of the executable instructions.
As will be appreciated by one skilled in the art, aspects of the present invention may be embodied as a system, method or program product. Thus, various aspects of the invention may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" system.
An electronic device 600 according to this embodiment of the invention is described below with reference to fig. 5. The electronic device 600 shown in fig. 5 is only an example and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 5, the electronic device 600 is embodied in the form of a general purpose computing device. The components of the electronic device 600 may include, but are not limited to: at least one processing unit 610, at least one storage unit 620, a bus 630 that connects the various system components (including the storage unit 620 and the processing unit 610), a display unit 640, and the like.
Wherein the memory unit stores program code executable by the processing unit 610 to cause the processing unit 610 to perform steps according to various exemplary embodiments of the present invention as described in the above-mentioned applet voice communication method part of the present specification. For example, the processing unit 610 may perform the steps as shown in fig. 1.
The storage unit 620 may include readable media in the form of volatile memory units, such as a random access memory unit (RAM)6201 and/or a cache memory unit 6202, and may further include a read-only memory unit (ROM) 6203.
The memory unit 620 may also include a program/utility 6204 having a set (at least one) of program modules 6205, such program modules 6205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which or some combination thereof may comprise an implementation of a network environment.
The electronic device 600 may also communicate with one or more external devices 700 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a tenant to interact with the electronic device 600, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 600 to communicate with one or more other computing devices. Such communication may occur via an input/output (I/O) interface 650. Also, the electronic device 600 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN), and/or a public network such as the Internet) via the network adapter 660. The network adapter 660 may communicate with other modules of the electronic device 600 via the bus 630. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the electronic device 600, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiments of the present disclosure may be embodied in the form of a software product, which may be stored in a non-volatile storage medium (which may be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to enable a computing device (which may be a personal computer, a server, or a network device, etc.) to execute the above-mentioned applet voice communication method according to the embodiments of the present disclosure.
Compared with the prior art, the invention has the advantages that:
by means of plug-in flow of local terminal voice signals collected based on the small programs to Freeswitch, according to the environment of the opposite terminal, after the opposite terminal audio coding protocol supported by the opposite terminal is determined to be converted, the local terminal voice signals are plug-in flow to the opposite terminal and played, the opposite terminal voice signals are converted according to the AAC protocol and are plug-in flow to the small programs to be played. Therefore, the invention expands the energy endowing of the existing call center system, technically expands the WeChat small program scene support on the basis of the original network telephone, and further ensures that the scene in service has more feasibility. The method supports applet communication, not only gets rid of traditional hardware limitation, but also is more convenient and fast, and the user can walk along with the use of the method, so that the enterprise is helped to reduce management cost and improve service experience of the user.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
Claims (10)
1. An applet voice communication method comprising:
pushing a local voice signal acquired based on the applet to a Freeswitch;
determining an opposite-end audio coding protocol supported by an opposite end according to the opposite-end environment;
converting the local terminal voice signal according to the opposite terminal audio coding protocol;
pushing the converted local voice signal to the opposite terminal and playing;
converting the opposite-end voice signal according to an AAC protocol;
and pushing the converted opposite-end voice signal to an applet for playing.
2. The applet voice communication method as claimed in claim 1, further comprising:
identifying a wifi identifier accessed by terminal equipment where the applet is located;
determining a user room number according to the WiFi identification;
and sending the determined user room number to the opposite terminal.
3. The applet voice communication method as claimed in claim 1, further comprising:
and responding to the fact that the user operates the small program to communicate with the hotel telephone customer service, and pushing the public number associated with the small program in the communication application where the small program is located.
4. The applet voice communication method as claimed in claim 3, characterized in that the response to the user operating the applet to talk to a hotel telephone service, after the communication application of the applet pushes a public number associated with the applet, comprises:
and in response to the user paying attention to the public number associated with the small program, enabling the small program to update the processing progress and the processing result of the hotel telephone customer service of the user synchronously with the public number.
5. The applet voice communication method according to claim 4, wherein the synchronizing the applet with the public number to update the processing progress and processing result of the user's hotel telephone customer service comprises:
pushing the summary information of the processing progress and the processing result of the hotel telephone customer service to the user through the public number;
and responding to the summary information operated by the user, jumping to the small program, and displaying the processing progress and the processing result of the hotel telephone customer service to the user.
6. The applet voice communication method according to claim 1, characterized in that before the plug-in of the applet-based picked-up local speech signal to the Freeswitch comprises:
receiving the operation of a user on a public number associated with the applet on a hotel customer service telephone control;
and jumping to the small program to dial the hotel customer service telephone based on the small program.
7. The applet voice communication method according to claim 6, characterized in that before the plug-in of the applet captured based local voice signal to the Freeswitch comprises:
receiving communication information of an enterprise communication account of a user, wherein the enterprise communication account is associated with the small program;
identifying whether the communication information indicates that the user has an intent to make a hotel customer service call;
and if so, jumping to the small program to dial the hotel customer service telephone based on the small program.
8. An applet voice communication apparatus, comprising:
the first plug-flow module is used for plug-flowing the local-end voice signal acquired based on the applet to the Freeswitch;
the opposite terminal coding determining module is used for determining an opposite terminal audio coding protocol supported by the opposite terminal according to the opposite terminal environment;
the first code conversion module is used for converting the local terminal voice signal according to the opposite terminal audio coding protocol;
the second plug-flow module is used for plug-flowing the converted local end voice signal to the opposite end and playing the converted local end voice signal;
the second code conversion module is used for converting the opposite-end voice signal according to an AAC protocol;
and the third plug-flow module is used for plug-flowing the converted opposite-end voice signal to the small program for playing.
9. An electronic device, characterized in that the electronic device comprises:
a processor;
storage medium having stored thereon a computer program which, when executed by the processor, performs the applet voice communication method as claimed in any one of claims 1 to 7.
10. A storage medium having stored thereon a computer program which, when executed by a processor, performs the applet voice communication method as claimed in any one of claims 1 to 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210552561.7A CN114979386A (en) | 2022-05-20 | 2022-05-20 | Applet voice communication method, device, electronic equipment and storage medium |
Applications Claiming Priority (1)
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| CN115589390A (en) * | 2022-09-26 | 2023-01-10 | 上海佳和健康管理有限公司 | Call method and system in applet, electronic device and storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115589390A (en) * | 2022-09-26 | 2023-01-10 | 上海佳和健康管理有限公司 | Call method and system in applet, electronic device and storage medium |
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