CN114827210A - Comprehensive energy service platform - Google Patents

Comprehensive energy service platform Download PDF

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Publication number
CN114827210A
CN114827210A CN202210520381.0A CN202210520381A CN114827210A CN 114827210 A CN114827210 A CN 114827210A CN 202210520381 A CN202210520381 A CN 202210520381A CN 114827210 A CN114827210 A CN 114827210A
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China
Prior art keywords
service
platform
information
user
energy
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Pending
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CN202210520381.0A
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Chinese (zh)
Inventor
张文斌
张涵
佘家驹
王毅
马胜奎
游跃
肖龙
刘超
靳京
李昕
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State Grid Comprehensive Energy Service Group Co ltd
State Grid Green Energy Co ltd
State Grid Corp of China SGCC
Original Assignee
State Grid Comprehensive Energy Service Group Co ltd
State Grid Green Energy Co ltd
State Grid Corp of China SGCC
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Application filed by State Grid Comprehensive Energy Service Group Co ltd, State Grid Green Energy Co ltd, State Grid Corp of China SGCC filed Critical State Grid Comprehensive Energy Service Group Co ltd
Priority to CN202210520381.0A priority Critical patent/CN114827210A/en
Publication of CN114827210A publication Critical patent/CN114827210A/en
Pending legal-status Critical Current

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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/01Protocols
    • H04L67/12Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90Details of database functions independent of the retrieved data types
    • G06F16/95Retrieval from the web
    • G06F16/957Browsing optimisation, e.g. caching or content distillation
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/04Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

The invention discloses a comprehensive energy service platform, which develops platform service operation around services such as product service, transaction matching, information, innovation incubation, industrial alliance, service cloud market and the like by integrating related applications and data of a drainage service module, an enabling service module, an energy ecosphere module and an operation service module and integrating related applications and data of platforms such as a smart car networking, a national network mall, a distributed photovoltaic cloud network, a supply chain financial service system and the like, so that drainage and enabling of related main bodies of comprehensive energy service are realized, comprehensive online energy service is provided for users, resources in all aspects of upstream and downstream of an industrial chain are effectively converged, clean energy consumption of the whole society is promoted, and construction of the comprehensive energy ecosphere is supported.

Description

Comprehensive energy service platform
Technical Field
The invention relates to the technical field of energy comprehensive services, in particular to a comprehensive energy service platform.
Background
At the present stage, the social energy efficiency level needs to be comprehensively improved, the consumption of clean energy is promoted, a multi-supply system is established, the green and low-carbon is taken as the direction, the technical innovation, the industrial innovation and the business mode innovation are promoted, and the formation of the energy ecology with wide cooperation is promoted.
At present, in order to adapt to the above-mentioned change of energy sustainable development and respond to strategic deployment of energy services, related enterprise companies have introduced an intelligent service platform that can provide functional applications and data information required by energy users. However, most of the intelligent platforms are single service platforms, and only unilateral demand information can be provided for energy users, for example, related services can be provided for energy users in the aspect of vehicle networking services, and related functions can be provided for energy users in the aspect of power demand. It can be seen that the energy user needs to access more specialized service platforms if he wants to obtain various aspects of resource information. Thus, the existing service platform cannot give the energy user the different service needs.
Disclosure of Invention
The invention provides a comprehensive energy service platform, which aims to solve the problem that the energy service platform in the prior art cannot meet various requirements of platform users.
The invention provides a comprehensive energy service platform, which comprises:
the drainage business module is used for providing information service, training service and activity service for platform users through the integrated information, activities and business function items of the energy college in combination with corresponding operation strategies; and through the integrated product and the business function item of the solution, the product and service data information introduction of energy service providers, industry chain upstream and downstream enterprises is realized on the platform, and the business resource service after information convergence is provided for platform users;
the enabling business module is used for providing an application service entrance with at least one service dimension for the platform user through business function items of a supply and demand market, a service cloud market, an energy data service and innovation incubation, wherein the business dimension comprises a market service, a technical service, a data resource service and a fund service;
the energy ecosphere module is used for converging related parties of the comprehensive energy service through the service function items of the established industry alliance so as to establish and form a comprehensive energy ecosphere and realize the value of industrial chain resources and brand influence of the service platform under each service dimension;
the operation business module is used for providing operation services for each business function item on the service platform through a set operation strategy so as to strengthen the operation capacity of the service platform, wherein the operation services comprise: the method comprises the following steps of general support service, application management, column operation, third-party channel business and large-screen monitoring and displaying;
the platform user includes: enterprise users and individual users under the enterprise users, energy service providers, or end users.
Compared with the prior art, the invention has the beneficial effects that:
the comprehensive energy service platform integrates a drainage service module, an enabling service module, an energy ecological cycle module and an operation service module, is connected with a provincial smart energy data service platform, integrates related applications and data of platforms such as a smart internet of vehicles, a national network mall, a distributed photovoltaic cloud network and a supply chain financial service system, and surrounds services such as product service, transaction matching, information, innovation incubation, industrial alliances and service cloud markets, so that drainage and enabling of related main bodies of the comprehensive energy service are realized, comprehensive online energy service is provided for users, resources in all aspects of upstream and downstream of an industrial chain are effectively gathered, social clean energy consumption is promoted, and construction of the comprehensive energy ecological cycle is supported.
Drawings
Fig. 1 is a schematic structural diagram of an integrated energy service platform according to an embodiment of the present invention;
FIG. 2 is a diagram illustrating an example of a web-side functional level of an information function item in an embodiment of the present invention;
FIG. 3 is a diagram illustrating an example of a web-side functional level of an active functional item in an embodiment of the present invention;
FIG. 4 is a diagram illustrating an example of a web-side functional level of an energy college function item according to an embodiment of the present invention;
FIG. 5 is a diagram illustrating an example of a web-side functional hierarchy of product and solution function items in an embodiment of the present invention;
FIG. 6 is a diagram illustrating an example of a web-side functional level of an on-demand marketplace function item in an embodiment of the invention;
FIG. 7 is a diagram illustrating an example of a web-side functional level of a service cloud market functional item in an embodiment of the present invention;
FIG. 8 is a diagram illustrating an example of a web-side functional hierarchy of energy data service functional items in an embodiment of the invention;
FIG. 9 is a diagram illustrating an example of a functional level of a web end for an innovative hatching function in an embodiment of the present invention;
FIG. 10 is a diagram illustrating an example of a web-side functional level of an industry federation functional item, in accordance with an embodiment of the present invention;
11a-11d provide exemplary diagrams of web-side functional levels of a common support service module in an embodiment of the invention;
12a-12f provide functional level illustrations of a generic support service item in an embodiment of the invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Example one
Fig. 1 is a schematic structural diagram of an integrated energy service platform according to an embodiment of the present invention, where the integrated energy service platform 1 may be directly presented on a web page side using a web page of a web page side, or may be integrated in an intelligent device as a client side, and is presented in the intelligent device to provide an all-around online energy service for a user.
As shown in fig. 1, an integrated energy service platform 1 includes:
the drainage business module 11 is used for providing information service, training service and activity service for platform users by the integrated information, activities and business function items of the energy college in combination with corresponding operation strategies; and through the service function items of the integrated products and the solution, the introduction of product and service data information of energy service providers, upstream and downstream enterprises of an industrial chain is realized on the platform, and the service resource service after information convergence is provided for platform users.
In this embodiment, the operation policy may be understood that, in order to meet the requirement of the integrated energy service platform 1, a platform operator needs to process according to a corresponding processing rule and display a result in the integrated energy service platform 1, and the platform operator may include an operation accountant, an operation supervisor, and the like. For example: the drainage service module 11 needs to provide information service, training service and activity service to platform users. The operation accountant is required to regularly collect, upload, issue and look up the related information related to the comprehensive energy. The information related to the comprehensive energy collected by the operation accountant can be the information submitted by the platform user through the platform on-line or the information collected through various ways under-line. The operation manager distributes the information which passes the examination and verification to corresponding columns of corresponding function item pages in the drainage service module by carrying out online collection, compilation, examination and pushing management on the information, so that the drainage service module can present various information.
Illustratively, a platform user can upload the information related to the comprehensive energy to be released to the comprehensive energy service platform 1 by an online contribution way of each function item in the drainage service module 11 in the comprehensive energy service platform 1; the platform operator combines the corresponding operation strategy to issue various information meeting the auditing requirement to corresponding columns of the corresponding page of the drainage service module; the drainage service module 11 presents various information according to different classifications, product and service data information introduction of energy service providers, industry chain upstream and downstream enterprises is realized on the platform, service resource services after information convergence are provided for platform users, and the platform users can look up information such as related information services, training services, activity services, service resource services after information convergence and the like in real time according to actual service requirements, so that the purpose of platform drainage is realized.
The enabling business module 12 is used for providing an application service entrance with at least one service dimension for the platform user through business function items of a supply and demand market, a service cloud market, an energy data service and innovation incubation, wherein the business dimension comprises a market service, a technical service, a data resource service and a fund service.
Illustratively, a service provider can upload products, services, innovation hatching information and the like to the integrated energy service platform 1 in an online manner; the platform operator checks and pushes the information, and the platform operator distributes various information meeting the checking requirements to corresponding columns of corresponding pages of the enabling service module 12 by combining with corresponding operation strategies; the user of the demand party can release various demand information on line, the platform matches with related services according to the energy service provider recommendation scheme, and service provider products or service links are pushed to the platform user; the platform screens user requirements and pushes the user requirements to an energy service provider; the supply and demand parties can also quickly inquire the information of the target enterprise through the enterprise directory. The platform comprehensively analyzes the energy consumption condition of the user according to platform data information such as integrated marketing, utilization and acquisition, potential value-added items and requirements of the user are mined, potential users are pushed to the energy service provider, relevant services are recommended to the user, and various requirements of the user are met.
And the energy ecological circle module 13 is used for converging the related parties of the comprehensive energy service through the service function items of the established industry alliance so as to establish and form a comprehensive energy ecological circle and realize the value of the industrial chain resources and brand influence of the service platform under each service dimension.
In this embodiment, the integrated energy ecosphere can be understood as an online portal for building an innovative development alliance of the integrated energy service industry, creating an exclusive community in the integrated energy service field, connecting different user groups, publishing alliance dynamics of the integrated energy service industry alliance in real time through the energy ecosphere module 13, providing standard specifications of the integrated energy service business, developing technical communication, holding the theme activities of the integrated energy service, and providing a platform for mutual communication and learning for terminal users and integrated energy service providers.
Illustratively, a user can join an industrial alliance in an online mode through the energy ecosystem module 13 in the integrated energy service platform 1, a platform operator edits and releases activity information according to the activity information provided offline by the activity organization department and collects information such as alliance information and media news in an offline mode, the platform operator releases various types of information meeting the auditing requirements to corresponding columns of corresponding pages of the energy ecosystem module 13 by combining corresponding operation strategies, and the platform user can look up related information in real time according to actual requirements.
An operation service module 14, configured to provide operation services for each service function item on the service platform through a set operation policy, so as to enhance the operation capability of the service platform, where the operation services include: general support service, application management, column operation, third-party channel business and large-screen monitoring and display.
In this embodiment, the set operation policy may be understood as that, according to different operations executed by the platform user on the platform, the operation service module performs processing and analysis in different prescribed manners, for example, after the platform user forms an order in the integrated energy service platform 1, the platform operator (operation accountability) manages the order and analyzes the supply and demand market conditions, and feeds back an order management interface to the integrated energy service platform 1 for the platform user to perform subsequent operations. The order management comprises the functions of order query, order viewing and order tracking.
Illustratively, when the platform user executes an operation that needs to be processed by the operation service module in the integrated energy service platform 1, the operation service module 14 sends the operation instruction to the platform operator according to different operation instructions, processes and analyzes the operation instruction with a corresponding operation policy, and feeds back a processed result to the integrated energy service platform 1 for the platform user to check and execute subsequent operations.
The platform user includes: enterprise users and individual users under the enterprise users, energy service providers, or end users.
In the integrated energy service platform 1 provided by this embodiment, the drainage service module 11, the enabling service module 12, the energy ecosystem module 13, and the operation service module 14 are integrated into a whole, and are connected to a provincial intelligent energy service platform, and the relevant applications and data of platforms such as an integrated intelligent car networking, a national network mall, a distributed photovoltaic cloud network, a supply chain financial service system and the like are operated around the service platforms such as product services, trade matching, information, innovation incubation, industry alliance, service cloud market and the like, so as to develop drainage enabling for relevant main bodies of integrated energy services, provide comprehensive energy services for users, and effectively converge resources in the upstream and downstream aspects of an industry chain, promote clean energy consumption in the whole society, and support the construction of an integrated energy ecosystem.
In this embodiment, for the drainage service module 11, function items for providing a plurality of information to the platform user are specifically included, and the function items are respectively: an information function 110, an activity function 111, an energy college function 112, and a product and solution function 113.
Further, the information function item 110 is used for issuing at least one type of information to the platform user through the information service window to realize the platform user flow guidance, wherein the information types include: news, policy and regulation, technical standard and science and technology frontier, the information includes: authoritative reports, frontier technologies, industry trends and technical standards of various industries in the energy field.
Specifically, the information function item 110 can be displayed in the integrated energy service platform 1 by means of the information home page. The platform user can use the client side of the web page or the intelligent device to open the comprehensive energy service platform 1, find the information home page in the platform home page, and jump in a mode of clicking the information home page, so that the content related to the information home page is displayed, and the platform user can look up the information according to the own requirements.
Wherein, the embodiment can further embody the information function item 110 as:
a1, collecting the data content information uploaded by the personal user in a first set period, and obtaining the corresponding uploading time.
In this embodiment, the first set period may be understood as collecting data content information uploaded by an individual user at certain time intervals. For example, the first set period may be set to 12 hours, that is, the data content information uploaded by the individual user is collected every 12 hours. The data content information may be manuscripts which are submitted by the individual users through the platform.
Illustratively, an individual user first logs in the platform, uploads the manuscripts to the platform through a contribution function provided by an information home page, and an operator in the operation service module 14 collects the manuscripts uploaded by the individual user in a first set period and acquires corresponding uploading time.
b1, screening the information meeting the information distribution condition from the data content information, and determining the information type of the information.
Specifically, the operator screens the collected data content information, classifies the information meeting the information distribution condition, and determines the type of the information to which the operator should belong.
c1, according to the information type of the information, distributing each information in the related display area of the information service window in combination with the set information distribution strategy.
Specifically, the operator determines the information meeting the information release condition as news and sends the news to the operator for auditing, and the operator releases the information in the news of the information service window for display after the auditing of the operator passes.
For example, FIG. 2 is a diagram illustrating an example of a web-side functional level of an information function item according to an embodiment of the present invention. As shown in fig. 2, the information home page includes: recommending information, news information, policy and regulation, my information, news ranking list, picture information, science and technology frontier, technical standard, information search, information detail and contribution management, and displaying the information in a classified manner to facilitate the viewing of the information by platform users.
In this embodiment, the recommendation information may be used in the information home page recommendation area, and the user may view the information "recommended to home page" displayed in reverse order of the recommendation time (the information is recommended by the operation background). And after clicking More, opening information in the new window, and clicking the title of the recommended information to open a detailed page of corresponding information in the new window.
In this embodiment, the news information includes a list page and a detail page, the list page displays an information list (information title and release time), and when the information title is clicked, the user jumps to the information detail page, so that the user can approve and collect the information on the detail page, and can also submit the information on line.
In the embodiment, the policy and regulation comprises a list page and a detail page, the list page displays a list of information of the policy and regulation (title of the policy and regulation and release time), the title of the policy and regulation is clicked to jump to the detail page of the policy and regulation, and a user can approve and collect the policy and regulation on the detail page.
In this embodiment, the news ranking list may be used for the user to see the news ranking list on the information page, where the news ranking list is a week list or a month list, and the top 3 items in the page are top news.
In this embodiment, the science and technology frontier includes a list page and a detail page, where the list page displays a science and technology frontier information list (science and technology frontier title and release time), and when the science and technology frontier title is clicked to jump to the science and technology frontier detail page, a user can approve and collect the details page, or can submit the details online.
In the embodiment, the technical standard comprises a list page and a detail page, the list page displays a technical standard information list (title and release time), the technical standard title is clicked to jump to the technical standard detail page, and a user can like to approve and collect the technical standard title on the detail page and click to jump to a source link of the article by clicking 'download file'.
In the embodiment, the information search can search the information content through the information such as the keyword and the distribution time.
In this embodiment, the information details can be used to display detailed information of the information, and the user can approve and collect the information on the details page.
In this embodiment, my information mainly includes business functions such as collection management and approval management. The collection management comprises searching, canceling collection and the like; the like management includes searching, canceling like.
In this embodiment, in the picture recommendation area of the information home page, the information is presented to the user in a carousel graphics form (the information picture and the information title are displayed), and the user clicks the information title to link to the information detail page.
In this embodiment, the user can edit the submitted information (input title, column, information content, etc.) on the page of the news information and science and technology frontier, and the information is published on the page after being checked by the operator.
The development of the integrated energy service business needs to lead platform users through publishing news information, policy and regulation, technical standards, science and technology frontier and other information type information. The platform collects and updates various information through various means such as personal publishing, and platform users can obtain authoritative reports, advanced technologies, dynamic industry, technical standards and the like of experts and scholars in various industries in the energy field, and professional, advanced and friendly information service windows are provided for the users. The unified management of the relevant information on the integrated energy service line is realized, and the platform user can look up the required relevant information through the integrated energy service platform 1.
Further, the activity function item 111 is configured to display at least one type of activity information to the platform user through the activity notification display window to implement platform user drainage and provide a unified management platform for the communication activity information related to the integrated energy service, where the activity notification includes: meeting notifications and lecture report notifications.
Specifically, the campaign function item 111 may be displayed in the integrated energy service platform 1 by means of a campaign publicity page. The platform user can use the client side of web page or intelligent device to open the comprehensive energy service platform 1, finds the activity propaganda page link in the platform home page, and can jump by clicking the activity propaganda link, thereby displaying the content related to the activity propaganda home page, and the platform user can look up and register related according to own requirements.
In this embodiment, the activity function item 111 may be further embodied as:
a2, providing a campaign notification issuing entrance to the campaign organization party through the campaign notification window, receiving the campaign notification issued by the campaign organization party, and displaying the campaign content related to the campaign notification to the platform user, so as to promote the campaign achievement for the campaign organization issuing party.
Specifically, the integrated energy service platform 1 may provide an activity notification publishing entry to the activity organization party through the activity notification window, and after the activity organization party clicks the entry, the activity organization party may be guided to fill in relevant information in the form of a form, where the relevant information may include: the campaign name, campaign time, campaign location, campaign type, campaign introduction, campaign content, etc. are submitted to the platform operator in the operations module 14 for review after completion of the completion of. After the activity is finished, the activity organizer can also upload the activity information to the platform through the activity notification window, wherein the activity information can include: and information such as the photos and videos related to the activities is uploaded to an activity propaganda homepage after being audited by a platform operator, and activity content related to activity notification is displayed for platform users, so that activity achievement propaganda is carried out for activity organization release.
b2, providing activity information access entrance to the activity participants through the activity notification window, and displaying the associated activity content to the activity participants according to the received viewing request.
In this embodiment, the activity participants may be platform users, guests, energy complexes, etc.
Specifically, the integrated energy service platform 1 may provide an activity information access portal to an activity participant through an activity notification window, and the activity participant may submit a corresponding viewing request to the operation service module 14 through a condition search, where the condition search may include: the operation service module 14 searches according to the received viewing request, and displays information such as activity content, related description, contact person, contact information and the like related to the associated activity to the activity participants.
c2, downloading the related activity notice to the local device of the activity participant according to the received download request, and feeding back an entry receipt to the activity participant after receiving the activity entry information submitted by the activity participant.
In this embodiment, the download request may include downloading an active attachment and an entry receipt. The activity entry information may include name, contact phone, contact mailbox, etc. An entry receipt may be understood to be generated based on activity entry information provided by an activity participant for confirming to the respective activity participant whether its information is filled correctly. The active attachments and entry receipt may be in any file form for displaying and directing the participants to view and fill out.
Specifically, the activity participants submit download requests to the operation service module 14 through windows on line, the operation service module 14 downloads relevant activity notifications to local devices of the activity participants according to the received download requests, the activity participants submit the notification after checking and filling, and the operation service module 14 counts the entry lists and feeds back entry receipt to the activity participants after receiving the activity entry information submitted by the activity participants.
By way of example, fig. 3 provides an exemplary diagram of a web-side functional level of an active functional item in an embodiment of the present invention. As shown in FIG. 3, the campaign promotion home page includes: activity search, activity notification, activity topic list, activity topic.
In the embodiment, the activity search is used for performing condition search through an activity name, an exhibition type and an activity time, and displaying a search result on a page.
In this embodiment, the activity notification is used for browsing a description, a contact way, and the like related to the activity on an activity notification page after the user logs in the platform, and can also approve, collect, and download the activity.
In this embodiment, the activity topic list is used to display the searched activity-related information, and is divided into ongoing, ongoing and terminated activities. For example, when an activity has not been performed, an activity notification is displayed; displaying the activity customization live topic during the activity; and after the activity is finished, displaying the activity customization special subject, including information such as activity introduction, expert introduction, activity video, activity PPT, media report and the like.
In the embodiment, the activity topic is used for displaying detailed information of the activity topic, such as an activity video, an activity guest, an activity schedule, an activity photo, and the like.
The platform users are guided by issuing comprehensive energy related activity notifications, activity videos, activity topic information and the like. The platform collects and updates various activity information such as industry conferences, technical exchanges, academic lectures, academic reports, industry conferences, seminars and the like through channels such as operation responsibility collection and the like. The activity organization party can issue activity notification through the platform, show the activity process and publicize the activity result; the platform user can view activity information, download activity notifications, and apply for receipt. The unified management of the relevant communication activity information of the comprehensive energy service is realized, and a user requiring the unified management can inquire the required relevant communication activity information through the comprehensive energy service platform 1.
Further, the energy college function item 112 is configured to collect academic content of at least one academic information source in the integrated energy service field, form an authoritative database, and present relevant academic content screened from the authoritative database to the platform user through a constructed professional learning platform interface, where the academic information sources include: profession-center experts, colleges and universities, scholars, scientific research institutions and well-known domestic and foreign enterprises.
Specifically, the energy college function item 112 may be displayed in the integrated energy service platform 1 by means of an energy college page. The platform user can use web page or smart machine's customer end to open comprehensive energy service platform 1, finds the energy college page and links in the platform home page, can jump through the mode of clicking the energy college page and linking to show the content relevant with the energy college page, the platform user can carry out relevant looking up according to the demand of oneself.
In this embodiment, the energy college function item 112 can be further embodied as:
a3, developing classroom design and integrating external course resources by service knowledge information provided by internal and external experts according to the requirement of the development of the comprehensive energy service, and constructing an authoritative database to form a professional learning platform interface; and perfecting the professional learning platform interface through the improvement opinions and suggestion information submitted by the receiving platform user.
In this embodiment, the external course resource may be understood as a platform user submitting a course through the platform, and auditing and editing the course information through the operation service module 14, so as to associate with maca. The association of the maca can be understood as that the operation service module 14 edits information of the maca by guiding the new maca to enter through online filling, such as names, research fields, and courses uploaded after passing the examination or existing courses connected to a course library.
Specifically, the operation service module 14 invites internal and external experts to master, organizes course design and development and resource integration of external courses, absorbs value documents and video resources issued and shared by colleges and universities, students, scientific research institutions and well-known enterprises at home and abroad in the society, constructs an authoritative database, and forms a professional learning platform interface; the operation service module 14 collects and arranges the improvement opinions and suggestions of the energy college according to the user, completes the course system of the energy college and perfects the professional learning platform interface.
b3, providing an online course unified management service of relevant business knowledge for various energy users in the platform users through a professional learning platform interface, so that the energy users can learn relevant courses online in real time according to actual business requirements.
Specifically, the operation service module 14 provides an online course unified management service of related service knowledge for various energy users in the platform users, periodically collects training requirements of integrated energy development related services and technologies, and makes an online course publishing plan; and managing the learning account information of the user and regularly managing and maintaining. The energy users participate in the learning of the online courses in real time within the user authority according to business requirements, and the exchange feedback of the user online learning information in the whole process management process and the learning process is realized.
By way of example, fig. 4 is a diagram illustrating a web-side functional level of an energy college functional item according to an embodiment of the present invention. As shown in fig. 4, the energy institute page includes online courses, series courses, maca lecturers, databases, and my studies.
In this embodiment, the online courses include a competitive course, a recommended course, a popular course, a latest course, a guess you like, a course search, a course collection, a course detail, a course play, a course note, and other service functions.
Specifically, when a Web end user accesses a page of a platform energy college, a competitive course is used for displaying recommended courses on a home page of the energy college, wherein the recommended courses comprise course pictures, course names and class hour quantity; recommending courses, wherein the recommended courses are used for showing recommended courses on a home page of an energy college; the hot course is used for realizing the screening and browsing of the hot course in the competitive course list; the latest course is used for realizing the screening and browsing of the latest course in the competitive course; guessing your liking, and pushing an interested course list according to user attributes on a first page of an energy institute; course searching, namely searching courses required by the user according to the keywords and the course names on the competitive course list page; the course collection is used for collecting the course on a course detailed page and logging in a personal center learning service to search the collected course; the course details are used for realizing basic information display of the current course and comprise contents such as course names, course introduction, course outlines and the like; the course playing is used for realizing the video playing of the course to be full screen and displaying the name of the currently played bar; and the course notes are used for realizing that the user can add notes at any time in the video watching process and displaying the time and content of adding the notes.
In this embodiment, to some courses of paying, provide course and purchase and the course point conversion function, the user obtains the course through the mode of paying the point, and when the user withheld not enough through the point, can pay through the third party through scanning the two-dimensional code and purchase the course.
In this embodiment, the series course includes the business functions of popular series, recommended series, latest series, series search, series details, series collection, and the like.
Specifically, when a Web end user accesses a page of a platform energy institute, a hot series is used for realizing the screening and browsing of hot courses in a series course list; recommending series, which is used for realizing the screening and browsing of recommended courses in a series course list; the latest series is used for realizing the screening and browsing of the latest courses in the series course list; the series search is used for realizing the search of the series courses required by the user according to the keywords and the course names on the series course list page; the series details are used for realizing the information display of the series courses and the function of displaying the series courses containing the courses; and the series collection is used for collecting the series courses on the detailed pages of the series courses and logging in the personal center learning service to search the collected series courses.
In this embodiment, the great caf lecturer includes business functions such as the great caf of hot, recommend great caf, great caf search, great caf detail, great caf concern.
Specifically, when a Web end user accesses a page of a platform energy institute, the Web end user is popular with great cafe, and is used for realizing the screening and browsing of popular teachers in a great cafe list; recommending the maca for realizing screening and browsing of recommended teachers in the maca list; the big coffee searching is used for realizing user searching and inquiring of the lecturer according to the keyword and the big coffee name on the big coffee list page; the maca details are used for displaying the current maca personal information in the maca details, wherein the maca personal information comprises maca photos, maca names, descriptions and brief introduction contents, and all courses associated with the current maca are displayed; and the maca paying attention is used for paying attention to the lecturer in the maca detailed page and logging in the personal center learning service to inquire the paid maca.
In this embodiment, the database includes business functions of data retrieval, data download, recommended download, data purchase, data point exchange, data details, and related recommendations.
Specifically, when a Web end user accesses a page of a platform energy college, data retrieval is used for carrying out condition retrieval on a database home page through search conditions and keyword information, and the user browses search results; the first ten data downloads are used for allowing a user to check the first ten data downloads on the first page of the database; recommending and downloading, wherein the recommending and downloading is used for pushing recommended and downloaded items by the system according to the user track or the filled preference information; the data downloading is used for directly downloading data with free downloading types by a user, and downloading the data after purchasing or exchanging points of the paid data; the data purchasing is used for downloading paid data, a user can purchase the data in a quick scanning mode, and the data is downloaded after the data is successfully purchased; the data point exchange is used for downloading point exchange data, and a user can acquire the data in a point consumption mode; the data detail, the user can preview one third of the data through the data detail page, and the full text can be viewed after downloading; and relevant recommendation, which is used for browsing the recommendation data relevant to the publisher by a user through the data detail page. The platform can guide a client to register and log in if the user does not log in the platform account when the operation is executed.
In this embodiment, my learning includes business functions such as learning progress and course selection, and when a user logs in to a platform with a registered account, the business functions such as learning progress and course selection can be checked from my learning.
Through platform construction, industry top experts are gathered, a database with mature authority is constructed, a professional learning platform in the field of comprehensive energy data service is constructed, value documents and video resources are released and shared by colleges and universities in all social circles, students, scientific research institutions and well-known enterprises in China and abroad, a comprehensive energy service professional college with multiple functions is constructed, on-line course unified management service for providing relevant business knowledge for various energy users is realized, the energy users can learn relevant courses on line in real time according to actual business requirements, and the absorption terminal users deeply know comprehensive energy service business, standardize and lead the comprehensive energy service industry and drive internal and external energy service providers to carry out transformation.
Further, the product and solution function item 113 is configured to issue the product and solution information of the energy service provider to the platform through the product and solution window, so that the platform user can browse the product and solution of each service provider, obtain the required product information, and implement platform user drainage.
Specifically, the product and solution function item 113 may be displayed in the integrated energy service platform 1 in a manner of a home page of the product and solution. The platform user can open the comprehensive energy service platform 1 by using a web page or a client of the intelligent device, find the product and solution home page in the platform home page, and jump by clicking the product and solution home page, so that the content related to the product and solution home page is displayed, and the platform user can look up the content according to the requirement.
In this embodiment, the product and solution function item 113 needs to integrate national network shopping mall, distributed photovoltaic cloud network, smart car networking, supply chain financial service system, etc. to realize the function of this function item.
In this embodiment, the product and solution function item 113 can be further embodied as:
a4 collecting the introduction data related to the integrated energy business product and solution according to the second set period, forming the product and solution information.
In this embodiment, the second set period may be understood as collecting introduction information related to the products and solutions of the renewable energy service at certain time intervals, and for example, the second set period may be set to 12 hours, that is, the products and solutions of the certified energy service provider are collected every 12 hours. Products and solutions may be, among other things, manuscripts that an individual user submits through the platform.
Illustratively, the energy service provider logs in the platform, contacts the platform party through a channel such as 'contact us' in the platform, performs consultation and business cooperation, uploads service provider authentication information, and becomes the energy service provider of the platform authentication after being audited by the operation business module 14. The uploading service provider authentication information may be: 1, clicking a service provider to enter residence; 2. filling basic information such as enterprise types, names, industries and the like according to form requirements; uploading accessories such as application licenses; 4. and submitting the audit. After consultation and business cooperation negotiation and authentication, the energy service provider submits a draft to the related introduction data of the integrated energy service product and the solution, and the platform operator (operation accountability) in the operation service module 14 edits and releases the product and solution information to the platform operator (operation supervisor) for auditing, and releases the product and solution information to the integrated energy service platform 1 after the auditing is passed.
b4 through the analysis of supply and demand market transaction data, combining the collected product and solution information, recommending the service provider product and solution to the platform user in the product and solution window, realizing the unified management of the comprehensive energy product and solution introduction material.
Illustratively, the integrated energy service platform 1 comprises a supply and demand market function item 120, the operation business module 14 forms energy user business demand trend analysis data by analyzing supply and demand market transaction data and combining collected product and solution information, and recommends service provider products and solutions to platform users in product and solution windows, so as to realize unified management of integrated energy product and solution introduction materials.
By way of example, fig. 5 is a diagram illustrating an example of a web-side functional level of product and solution function items according to an embodiment of the present invention. As shown in fig. 5, the product and solution front page includes: the system comprises two large boards, namely a service overview and a service recommendation, wherein the service overview comprises business functions of column query, scheme display, success cases, cooperation partners, service consultation and the like, and the service recommendation comprises business functions of service recommendation, application recommendation, equipment recommendation, manufacturer recommendation and the like.
In this embodiment, the column query may be used for column classification query display, and the classification may include: overall solution, planning and construction, comprehensive energy efficiency, clean energy and energy storage, operation and maintenance, equipment purchase, energy transaction, financial service, other services and the like; the scheme display can be used for displaying the first-level and second-level columns of the product and the solution business in a sequence set by a background; displaying a solution picture, a first-level column name and a second-level column name; the success case can be used for displaying excellent item cases, 16 excellent items recommended to the home page can be displayed in reverse order of the recommended time, and information such as the name and the release time of the case can be displayed; the partner can be used for showing the strategic partners, and 8 strategic partners LOGO can be shown in a recommendation time reverse order; the service consultation can be realized by the user or the tourist in a mode of filling the questions of the scheme information and the personal contact information; the service recommendation can be used for recommending content display of the service provided by the subject product and the solution; the application recommendation can be used for displaying the application recommendation content provided aiming at the subject product and the solution; the equipment recommendation can be used for recommending content display of the equipment provided by the subject product and the solution; the manufacturer recommendation can be used for the manufacturer recommendation content display provided by aiming at the subject products and solutions.
And the platform users are guided by releasing information such as energy service provider products and solutions. The platform recommends the service provider products and solutions to platform users through supply and demand market transaction data analysis, and provides a channel for displaying and publicizing the product drainage users for the service providers, so that the platform users can browse the service provider products and solutions and acquire more product information. Unified management of comprehensive energy products and solution introduction materials is achieved, and energy users can look up needed relevant product data information through the comprehensive energy service platform 1.
In this embodiment, the enabling service module 12 specifically includes function items for providing various information to the platform user, and the function items are respectively: a supply and demand market function item 120, a service cloud market function item 121, an energy data service function item 122, and an innovation hatching function item 123.
Further, the supply and demand market function item 120 is used for providing at least one supply and demand service for the users of the supply and demand parties in butt joint through a supply and demand market service window to realize the trade matching of the supply and demand parties, wherein the service platform is in butt joint with the users of the supply and demand parties in a large data analysis, bidding consultation and enterprise directory mode; the supply and demand service comprises: supply and demand information release, project cooperation, equipment trading and service transaction contents;
specifically, the supply and demand market function item 120 may be displayed in the integrated energy service platform 1 in the form of a supply and demand market page. The platform user can use the client of web end webpage or intelligent device to open the comprehensive energy service platform 1, finds the supply and demand market page link in the platform home page, and can jump by clicking the supply and demand market page link, thereby displaying the content related to the supply and demand market page, and the platform user can look up the content related to the demand according to own needs.
In this embodiment, the supply and demand market function item 120 may be further embodied as:
a5, receiving the business demand or bidding announcement published by the user on line.
Specifically, the demander user may submit the service demand or bid-inviting announcement online through the supply and demand market page, and the operation service module 14 receives the service demand or bid-inviting announcement online released by the demander user.
b5, matching the service demand or the related service of the bidding announcement according to the energy service provider recommendation scheme, and pushing a service provider product or service link to the user of the demand party through the supply and demand market service window, wherein the recommendation scheme is a product, problem solution and commodity related scheme issued by the energy service provider on line.
Specifically, the energy service provider needs to perform business consultation and upload service provider authentication information, and after the business information is checked and approved by the operation business module 14, the energy service provider can issue products such as services, applications, recommended schemes and the like. The operation business module 14 finds the relevant service matched with the business demand or the bidding announcement in the energy service business recommendation scheme, and pushes the service business product or service link to the user of the demand party through the supply and demand market service window.
And c5, receiving the target enterprise query request generated by the query user.
Specifically, the user may query the target enterprise by inputting a name of the target enterprise through the supply and demand market page, and the supply and demand market function item 120 receives a target enterprise query request generated by the querying user.
d5, feeding back the related information of the target enterprise to the inquiring user through the supply and demand market service window according to the enterprise directory, wherein the inquiring user is a supplier user or a demander user.
Specifically, the operation service module 14 queries the enterprise directory of the enterprise that the user wants to query, and feeds back the relevant information of the target enterprise to the querying user through the supply and demand market service window.
e5, analyzing the energy consumption of the terminal user according to the integrated marketing and/or usage related data information, mining the potential value-added items and requirements of the user, pushing potential users to the energy service provider through a supply and demand market service window, and recommending related services to the user.
Specifically, the supply and demand market function item 120 further provides a trading function, the operation service module 14 forms relevant data information for each trade, analyzes the energy consumption situation of the terminal user through integrated marketing and/or adoption of the relevant data information, mines potential value-added items and demands of the user, pushes potential users to the energy service provider through the supply and demand market service window, and recommends relevant services to the user.
By way of example, fig. 6 is a diagram illustrating an example of a web-side functional level of an on-demand market functional item in an embodiment of the present invention. As shown in fig. 6, the supply and demand market page includes: demand square, service square, equipment square, enterprise directory and tender-putting management. Wherein, the demand square includes: a requirement list, requirement details, a my requirement list and a newly-built requirement; the service square comprises: the service market list, the service details, the service franchise, my service, the new service and the service provider identification; the equipment square comprises: the system comprises an equipment square list, my equipment and newly-built equipment; the enterprise directory comprises: enterprise yellow pages, enterprise yellow page maintenance, enterprise news release and enterprise reputation list; the bidding management comprises the following steps: the bidding information list, the my bidding announcement list, the newly created bidding announcement and the bidding announcement details.
In this embodiment, the requirement plaza can be used for the terminal user to issue the requirement online, and the platform needs to automatically provide a high-quality service provider with the best matching requirement for the requirement issuer, and perform corresponding product recommendation, for example: the most economic products, the products with the shortest construction period, the most energy-saving and environment-friendly products and the like. Meanwhile, the platform can automatically screen the demands and automatically push the demands for the energy service provider. The platform operator can audit the requirements issued by the terminal user as required.
In this embodiment, the service square can be used for the energy service provider to issue products/solutions/commodities on line, and after being audited by the platform operator, the products/solutions/commodities are officially issued to the service square; the terminal user can search and browse all products and detailed information thereof on line, can expand and browse product information overview of self-operated/outside-operated merchants of energy service, can carry out business consultation and business application on line for specific products and services, can carry out subsequent business handling processes in a plurality of platform integration modes, and can track the process information of subsequent projects on line after placing orders or making a contract. The service square can actively respond to the user requirements at the same time, and actively push products to the user requirements.
In this embodiment, the equipment square may be used to form a column of a self-service/foreign-service energy provider, where the column displays all products/services/goods corresponding to its house, and the platform operator needs to audit the energy provider park, and perform star evaluation and release according to the provider evaluation rule. The terminal user can search/browse all basic information of the service provider and the columns thereof on line, and the platform needs to support the arrangement recommendation according to the column browsing amount and the commodity sales amount.
In this embodiment, the enterprise directory may be used to display information of an enterprise profile and enterprise news.
In this embodiment, bid-bidding management may be used to enable a user to browse bid-bidding and bid-winning information on a platform, or to bid online through the platform (the bid-bidding information is linked to an address of an original bid-bidding platform).
The platform is used for butting supply and demand parties through big data analysis, bidding consultation and enterprise directory, providing services such as information publishing channels and intelligent recommendation for the supply and demand parties, and realizing transaction matching of the supply and demand parties. The user of the demand party can issue business demand and bid announcement on line, and the platform matches with related services according to the energy service provider recommendation scheme and pushes service provider products or service links to the user; the energy service provider issues products/solutions/commodities on line, the platform screens the requirements of terminal users and pushes the requirements of the users to the energy service provider; and the supply and demand parties can also quickly inquire the information of the target enterprise through the enterprise directory. The platform comprehensively analyzes the energy consumption situation of the terminal user according to platform data information such as integrated marketing, utilization and acquisition, mines potential value-added items and requirements of the user, pushes potential users to an energy service provider and recommends related services to the user.
Further, the service cloud market function item 121 is configured to serve as an application commodity trading and delivery function item, perform unified management on shelving, trading, recommendation, and resource information of applications and software commodities, and provide at least one type of software applications and public services related to the integrated energy service, where the software applications and public services include: commodity transaction applications and public services;
specifically, the service cloud market function item 121 may be displayed in the integrated energy service platform 1 in a manner of a service cloud market page. The platform user can use a web page or a client of the intelligent device to open the comprehensive energy service platform 1, finds the service cloud market page link in the platform home page, and can jump in a mode of clicking the service cloud market page link, so that the content related to the service cloud market page is displayed, and the platform user can look up the content related to the service cloud market page according to the requirement of the platform user.
In this embodiment, the service cloud market function item 121 may be further embodied as:
a6, providing an application center, a software center, a light application center, a data interface center, a data model center and a service center entrance of data fusion service which pass the examination for the terminal user, wherein each service center entrance is developed and submitted by an application developer.
Specifically, the application developer may fill in relevant information of a corresponding product according to a type of the product to be published to register, and submit the filled relevant information of the product to the operation service module 14 for auditing, and the operation service module 14 puts the product that passes the auditing onto a corresponding service center, so as to provide various service center entries that pass the auditing for the terminal user.
b6, public service providing account number, consultation, transaction, delivery, invoice and contract for the service provider.
Specifically, the facilitator can apply for an account number through the platform to complete the public services of consultation, transaction, delivery, invoice and contract in the platform by way of a line.
And c6, providing technology and resource support for the cold start of the users of the initial service providers and providing market increment support for the mature service providers based on the converged technology and traffic resources.
In this embodiment, the technical resources may be understood as all technical supports provided by the integrated energy service platform 1, for example, the initial service provider may deliver the product to the integrated energy service platform 1 for display and sale, and provide the technical supports such as data analysis through the operation service module 14, and the traffic resources may be understood as all users using the platform.
By way of example, fig. 7 is a diagram illustrating a web-side functional level of a service cloud market functional item according to an embodiment of the present invention. As shown in fig. 7, the service cloud market home page includes: the system comprises six boards of application market, developer service, application center, service provider workbench, developer workbench and cloud service data fusion. Wherein, the application market comprises: website home page, service provider brand, Web application channel, mobile phone APP channel, hardware APP channel, special topic, online customer service; developer services include: the system comprises a home page, a WEB software center, a mobile phone APP software center, a hardware APP software center, a light application center, an algorithm model center, a data interface center and an online customer service; the application center comprises: my applications, my concerns, my subscriptions, quasi-recommendations, my ratings, my feedback; the service provider workstation comprises: the method comprises the following steps of shelf loading and unloading management, operation management, authorization management, order management, customer service consultation, operation analysis, feedback management and evaluation management; the developer workstation includes: my product, my attention, software management, light application, algorithm, interface management, order management, operation analysis, feedback management and evaluation management; the cloud service data fusion comprises the following steps: the method comprises the steps of comprehensive energy data basic management, data quality control platform service, data quality control business service, data interface service and intelligent analysis value-added service.
In this embodiment, an application marketplace may be used to provide an application information sharing portal.
In this embodiment, the developer service may be configured to provide application system software, application tools, operator data models, and data interfaces for registered authenticated clients.
In this embodiment, the application center may be used for the terminal user to query the purchased goods such as the application.
In this embodiment, the service provider workstation may be understood as an operation interface of the service provider management application and software.
In the present embodiment, the developer workstation is understood to be a workstation for managing a product by a developer of the product such as software, a model, an interface, or the like.
In this embodiment, cloud service data fusion may be used to provide functions such as comprehensive energy data base management, data quality control platform service, data quality control service, data interface service, and intelligent analysis value-added service.
The service cloud market is an application commodity transaction and delivery platform. The cloud market is followed by the landing of comprehensive energy related software and application products. The cloud market platform provides complete service supervision to guarantee the benefits of users and enables merchants to be energized with more products, brands and sales resources. The service cloud market attracts excellent developers, and provides software applications and services related to comprehensive energy services, including various commodity centers such as an application center, a software center, a light application center, a data interface center, a data model center and a data fusion service. The cloud market is dedicated to providing comprehensive energy application services for enterprises, the energy transformation and internet cost of the enterprises is greatly reduced, and an energy data cloud, service landing and transaction integrated process is created. And the ecological environment on the cloud is constructed together, so that the informatization is simpler. The service cloud market helps a service provider to integrate into the green state network platform ecology, provides a series of public services such as account numbers, consultation, transaction, delivery, invoices, contracts and the like for the service provider, helps an initial service provider to complete cold start by means of the technology and flow resources of the green state network platform, and a mature service provider obtains an incremental market. For the users in the service cloud market, the platform has a complete guarantee system from pre-sale, transaction to post-sale. Abundant commodity categories enable users to find various types of commodities and services related to energy. Unified management of information such as putting applications and software commodities on and off shelves, trading, recommending and resources is achieved, and all participants can conduct various activities under platform supervision.
Further, the energy data service function item 122 is used for gathering energy data of other intelligent energy service platforms and social related enterprises, performing data display, analysis and change, constructing a comprehensive energy service business data center, and providing data service, so as to realize online transaction and customization service for energy data, and unified management of putting on and off shelves, transaction, recommendation and information of data commodities.
Specifically, the energy data service function item 122 may be displayed in the integrated energy service platform 1 in a manner of a home page of a product and a solution. The platform user can open the comprehensive energy service platform 1 by using a web page or a client of the intelligent device, find the energy data service home page in the platform home page, and jump by clicking the energy data service home page, so that the content related to the energy data service home page is displayed, and the platform user can look up the content related to the energy data service home page according to the own requirements.
In this embodiment, the energy data service function item 122 may be further embodied as:
a7, providing value-added service for the comprehensive energy service provider and the terminal user in the form of data report, wherein the data report determines the data value formation based on the mining of the integrated internal and external data, and comprises industry report and portrait report.
Specifically, the energy service provider firstly registers data service in a data service center, submits a data service release application after logging in, provides data service for the energy service provider after passing the verification of the operation service module 14, and provides value-added service for the comprehensive energy service provider and the terminal user in a data report form; if the energy service provider does not need a certain data service any more, a market withdrawal application can be provided for the data service to the operation service module 14, and after the operation service module 14 passes the audit, the energy data service provider carries out a fee withdrawal according to the set market withdrawal mode and the set fee withdrawal mode and stops providing the data service.
b7, summarizing the information of various data commodities purchased and released by the terminal user in the market, and receiving the evaluation and feedback of the commodity by the terminal user.
Specifically, after the terminal user can purchase various data commodity information released by the platform, evaluation and feedback can be performed on a corresponding data commodity interface, and the operation service module 14 receives the evaluation and feedback of the terminal user on the commodity.
By way of example, fig. 8 is a diagram illustrating an example of a web-side functional level of an energy data service function in an embodiment of the present invention. As shown in fig. 8, the energy data service homepage includes: data market, report center, data service business workstation three major boards. Wherein the data market comprises: the system comprises a home page, a data report, an enterprise energy consumption analysis report, an industry energy consumption analysis report and a customized energy consumption analysis report/data sheet; the report center includes: my reports, my concerns; the data service provider workstation comprises: report release/market release, operation management, order management, operation analysis.
In this embodiment, the data market may be an energy data market for providing various energy data type reports; the report center can be used for managing purchased and concerned data reports by terminal users; and the data service provider workbench can be used for the data service provider to manage the loading and unloading of the energy data report and orders.
The cloud service data fusion is used for mining integrated internal and external data, exploring data value, analyzing and forming different types of data reports such as industry types, portrait types and the like, creating a data market, and providing value-added services for comprehensive energy service providers and terminal users in the form of data reports. The energy data service realizes services such as online trading and customization of energy data, realizes unified management of information such as putting on and off shelves, trading and recommending of data commodities, and allows all participants to participate in the market fairly.
Further, the innovative incubation function item 123 is used for constructing an online innovative incubation base in the integrated energy data service field through an innovative incubation service window, and uniformly managing the innovative incubation information related to the integrated energy service.
Specifically, the innovative hatching function item 123 can be displayed in the integrated energy service platform 1 in an innovative hatching homepage manner. The platform user can open the comprehensive energy service platform 1 by using a web page or a client of the intelligent device, finds the innovative hatching homepage in the platform homepage, and can jump by clicking the innovative hatching homepage, so that the content related to the innovative hatching homepage is displayed, and the platform user can look up the content according to the own requirements.
In this embodiment, the innovative hatching function 123 can be further embodied as:
a8, supporting the rapid development of the technology and the application of the comprehensive energy service field through the supporting strategy of double-creation service, creation finance, innovation support, double-creation communication and entrepreneurship training, and constructing the online innovation incubation base of the comprehensive energy service field.
Illustratively, the energy service provider/activity organization/training organization submits information such as service, fund, activity, training and the like, the information passing the audit is released and audited to the platform for portal display through the operation business module 14, the terminal user can check the information according to the requirement, select to apply/consult the service, apply for fund/delivery items, apply for participation in the activity/training, and the two parties determine the result after communicating. The end user can evaluate the service provider, and the operation service module 14 accesses both parties back according to the evaluation.
b8, uploading, releasing and updating the related innovation hatching information of the comprehensive energy service on line in a third set period so that the energy user can look up the related communication activity information in real time.
In this embodiment, the third set period may be understood as uploading, publishing, and updating the innovative hatching information related to the integrated energy service at certain time intervals. For example, the third set period may be set to 2 days, that is, the operation business module 14 uploads, issues, and updates the audited related innovation hatching information of the integrated energy business to the corresponding position of the platform on line every 2 days, so that the energy user can refer to the related communication activity information in real time.
By way of example, fig. 9 is a diagram showing an example of a web-side functional level of an innovative hatching function in an embodiment of the present invention. As shown in fig. 9, the innovative hatching homepage includes: seven major boards of double-creation service, creation finance, innovation support, double-creation communication, creation training, innovation talent and innovation subject. Wherein, double-created service includes: service search, service viewing, service details; creating a guest finance comprises: searching for financial products and details of financial products; the innovation support comprises: latest policy, policy interpretation; the double-wound communication comprises the following steps: activity search, topic activity, activity details; the entrepreneurship training comprises the following steps: training inquiry and training details; the innovated talents include: talent inquiry and talent details; the innovative subject includes: topic propaganda and topic details.
In this embodiment, the double-creation service may be used for the platform convergence provider to provide the related creation service for the creator, including the business functions of comprehensive ranking, service details, service search, and the like; the system can be used for creating client finance, can be used for a platform to collect nations, local governments, social enterprises, entrepreneurs and the like, and provides financing channels for entrepreneurs, and comprises business functions of financial product searching, financial product details and the like; the innovation support can be used for issuing policies, information and the like related to government and social support innovation entrepreneurship, and helping entrepreneurs to know support policies of the government, the society and the like. The method comprises the business functions of latest policy, policy interpretation and the like; the double-creation communication can be used for issuing detailed information of events such as a big match, an entrepreneur event, a result exhibition, a road performance and the like held by a platform, and entrepreneurs can register and participate according to an event registration mode and service functions such as event searching, theme events, event details and the like; the entrepreneurship training can be used for displaying information such as training courses, holding time, holding places, course catalogues, registration modes and the like of offline training by a platform; the entrepreneur can learn training and register for participation through the displayed information. The method comprises the business functions of training inquiry, training details and the like; the inventive talents can be used for displaying the innovative talents, mainly propagandizing entrepreneurs and technical talents, telling stories, combing the benches of the innovative talents and performing sample ranking. The method comprises the business functions of character query, character details and the like; the innovative topic can be used for attracting the entrepreneurs to participate in the topic research by finding the topic and publicizing the topic. Including business functions such as topic publicity and topic details.
The comprehensive energy service platform 1 supports the rapid development of the technology and the application of the comprehensive energy service field through means of double-creation service, creation finance, innovation support, double-creation communication, entrepreneurship training and the like, constructs an online innovative incubation base of the comprehensive energy service field, supports the demonstration application and rapid popularization of a new technology and a new mode, and improves the industrial innovation capability.
In this embodiment, for the energy ecosphere module 13, function items for providing various information to the platform user are specifically included, and the function items are: an industry alliance function item 130.
Further, the industrial alliance function item 130 is configured to issue an alliance dynamic of the integrated energy service industry alliance in real time through an industrial alliance function window, and provide a standard specification of the integrated energy service, so as to provide an alliance service function for the terminal user and the integrated energy service provider to communicate with each other and learn.
Specifically, the industrial alliance function item 130 can be displayed in the integrated energy service platform 1 in an industrial alliance window manner. The platform user can open the comprehensive energy service platform 1 by using a web page or a client of the intelligent device, finds the industrial alliance window link in the platform homepage, and can jump by clicking the industrial alliance window link, so that the content related to the industrial alliance is displayed, and the platform user can look up and register the content according to the requirement.
In this embodiment, the industry alliance function item 130 may be further embodied as:
a9, uploading, releasing and updating the information of the communication activities related to the integrated energy industry alliance in a fourth set period.
In this embodiment, the fourth set period may be understood as uploading, releasing, and updating the communication activity information related to the integrated energy industry alliance at a certain time interval. For example, the fourth set period may be set to 2 days, that is, the operation business module 14 uploads, issues, and updates the audited information of the communication activities related to the integrated energy industry alliance every 2 days.
b9, according to the related communication activity information, an online portal of an innovation development alliance of the comprehensive energy service industry is built, and a special community area of the comprehensive energy service field is formed.
Specifically, the operation service module 14 uploads the related activity communication information to a corresponding position of the platform, and an online portal of an innovation development alliance of the integrated energy service industry is established, so that an exclusive community area in the integrated energy service field is formed.
c9, integrating the exclusive community areas into an industry alliance function window, and providing connection channels for different user groups through the industry alliance function window.
Specifically, the integrated energy service platform 1 integrates the exclusive community area into an industry alliance function window, and a user can find the industry alliance function window in the integrated energy service platform 1 and provide a connection channel for different user groups through the industry alliance function window.
d9, forming an exclusive community area of the comprehensive energy service field through an online portal of the established comprehensive energy service industry innovation development alliance; and providing connecting channels for different user groups through the exclusive community area so as to realize the unified management of the related training and the communication activity information of the integrated energy industry alliance.
Specifically, the user can check information of the alliance, member enterprises, alliance dynamics, alliance activities and the like in an industry alliance window, and join alliance, registration industry alliance related training, participate in communication activities and the like on line.
By way of example, fig. 10 provides an exemplary diagram of a web-side functional level of an industry alliance function in an embodiment of the present invention. As shown in fig. 10, the industry alliance window includes: federation introduction, federation dynamics, member enterprises, standard release, federation activities, media reporting. Wherein, the federation dynamic includes: a dynamic list of alliances, dynamic details of alliances; the standard release comprises the following steps: a dynamic list of alliances, standard details; federation activities include: activity search, activity list, activity notification; the media reports include: media story list, media story details.
In the embodiment, the alliance introduction comprises alliance introduction, alliance chapters, alliance architecture, expert team, alliance joining, and our contact business functions; federation dynamics, including a list page and a details page, the list page displaying a list of federation dynamic information (title and release time); member enterprises, including member enterprise recommendations, reason affair units, assistant reason affair units and other member enterprise names and enterprise logo display; the standard issuing comprises the service functions of standard screening search, standard information list, file downloading and the like; federation activities, including business functions such as activity search, activity lists, activity notifications, and the like; media stories, including a listing page and a detail page, the listing page showing the story title and time of release.
And (3) establishing an online portal of an innovation development alliance of the comprehensive energy service industry, creating a special community in the comprehensive energy service field, and connecting different user groups. The dynamic alliance of the integrated energy service industry alliance can be released in real time, the standard specification of the integrated energy service business is provided, technical exchange is carried out, the integrated energy service theme activity is held, and a platform for mutual exchange and study is provided for terminal users and integrated energy service providers. The establishment of the integrated energy service industry alliance is beneficial to transferring various power and resources, striving for policy support, strengthening internal and external cooperation, promoting the coordination and complementation of energy used by society among different types of energy, constructing an energy ecosphere, upgrading an energy technology, changing an energy production mode, a supply system and a consumption mode, and realizing optimal energy configuration.
Further, the integrated energy service platform 1 further includes a common support service module for providing at least one common support service to the platform user through the support service interface, wherein the common support service includes: account services, enterprise services, messaging services, and home page services.
Specifically, the public support service module may be displayed in the integrated energy service platform 1 in the form of an account service, an enterprise service, a message service, and a home service window. The platform user can open the comprehensive energy service platform 1 by using a web page or a client of the intelligent device, finds the eco-ring page link in the platform home page, can jump to the eco-ring page by clicking the eco-ring page link, and clicks the corresponding service to display the corresponding page by including account service, enterprise service, message service and home page service in the eco-ring page, so that the platform user can look up the corresponding page according to the own requirements.
In this embodiment, the common support service module may be further embodied as:
a10, establishing communication with the established customer center service, and uniformly managing the account information corresponding to each platform user on at least one service module based on the account service function item to provide uniform account security management service, including identity verification, real-name authentication, and login history check service.
Illustratively, a platform user wants to register a platform account, and the platform guides the user to fill in and submit corresponding registration information, such as a user name, a mobile phone number, a login password and other information; auditing is carried out by a platform operator (operation accountability), and the auditing which is not passed is sent back to the user to guide the user to modify until the auditing is passed; and after the verification is passed, the platform guides the user to fill in and generate account information, such as real name authentication, mobile phone number/mailbox binding, identity authentication and the like, and the information which is not passed through the verification is sent back to the user to guide the user to modify the information until the verification is passed, namely the authentication is successful.
b10, performing enterprise authentication service on enterprise users in the platform users, providing corresponding enterprise energy consumption analysis and enterprise energy payment service for the authenticated enterprises, and providing intelligent recommendation comprehensive energy service for the users by analyzing energy consumption data of the enterprises and platform information attention conditions.
Illustratively, the public support service module firstly logs in and then performs a background account number verification, wherein the background account number verification may include: enterprise full names, account numbers, unified social credit codes and the like can be verified through enterprise authentication information in a marketing system or a business center station, and binding is successful if verification is successful; if the account number cannot be bound through the method, the public support service module manually adds and edits according to the energy consumption information of the enterprise. The public support service module provides corresponding enterprise energy consumption analysis and enterprise energy payment service for the authenticated enterprise, and provides comprehensive energy services such as guessing and liking, intelligent recommendation and the like for the user by analyzing the energy consumption data and platform information attention condition of the enterprise.
c10, providing the in-station message communication service for the platform user based on the message service function item, timely feeding back the related business progress condition to the platform user by sending the in-station message to the platform user, and carrying out information viewing reminding on the user by the preset in-station message display state.
In this embodiment, the intra-site communication service may include: guess you like, intelligent recommendation, etc. The status of the station information display is all messages, unread messages, read messages, and the like.
Specifically, the public support service module provides an in-station message communication service for the platform user, and timely feeds back related service progress conditions to the platform user in a form of sending in-station messages to the platform user, so that the platform user can perform operations such as deleting, batch marking, reading, batch deleting and the like on the in-station messages.
d10, providing a communication channel for the platform user through the online customer service interface, so that the user can quickly know the platform service, and acquiring the suggestion information fed back by the user relative to the service platform through the communication channel.
Specifically, the platform provides an online customer service function, is connected to the public support service module through an online customer service interface of the platform, and provides a communication channel for platform users, so that the users can quickly know platform services, and suggestion information fed back by the users relative to the service platform is obtained through the communication channel.
By way of example, fig. 11a-11d provide exemplary diagrams of web-side functional levels of a common support service module in an embodiment of the invention. As shown in fig. 11a, the account service page includes: registering, logging in, logging out, password resetting, safety resetting, real-name authentication, login history, account logout, mobile phone number binding, mailbox binding, password modification and identity verification 12 large plates. Wherein, the registration comprises: registering a protocol and a short message verification code; the login comprises the following steps: mobile phone number login and user name login; verifying the identity includes: short message verification code and mailbox verification code.
In this embodiment, the registration may be used for submitting the registration after the user fills in information such as a user name, a mobile phone number, a login password (confirmation password), and the like. The method comprises the service functions of service agreement/privacy clauses, short message verification codes and the like; the login can include service functions such as mobile phone number login and user name login. The user can register the user online immediately by clicking, if forgetting the password, the user can jump to the password retrieving page by clicking the password forgetting; quitting, which can be used for quitting the currently logged account; the password resetting can be used for providing a password resetting function for the platform, and the password resetting can be completed by re-inputting a new login password through identity verification; the safety setting comprises business functions of modifying account information, binding a registered mailbox through identity verification, modifying a mobile phone number, a mailbox, a password and the like through the identity verification of the mobile phone number or the mailbox; real-name authentication, which can be used for auditing the filled-in basic information of the enterprise and legal real-name authentication accessories; a login history, which can be used to display the time of each login of the user; the account number logout can be used for logging out an account number which is not used any more in the future on the platform by a user, submitting a logout application by the user, and finishing logout after the audit of an operator; binding the mobile phone number, wherein the mobile phone number can be used for finishing binding the mobile phone number after the user registers, and the platform can be logged in through the mobile phone number after the mobile phone number is successfully bound; the binding mailbox can be used for binding the registration mailbox after the identity is verified by using the mobile phone number after the user is registered; the password modification function can be provided for the platform, and the password in use can be modified after the platform is verified.
In this embodiment, the identity authentication includes service functions such as a short message authentication code and a mailbox authentication code.
As shown in FIG. 11b, the Business service page includes: the system comprises seven blocks of enterprise authentication, organization and management, energy consumption analysis, payment service, intelligent recommendation, guessing of love and my. Wherein, the enterprise authentication includes: filling and reporting information and checking the information; the organization management comprises the following steps: adding organization, modifying organization, deleting organization, adding personnel and deleting personnel; the energy consumption analysis comprises the following steps: binding a household number, energy utilization overview, trend analysis, annual analysis, analysis and construction and data export; the payment service includes: paying for electric energy and binding a bank card; the intelligent recommendation comprises the following steps: service recommendation, hardware recommendation and application recommendation; guessing you like includes: service recommendation, hardware recommendation and application recommendation; my includes: my information, my favorites, my concerns, my likes, my training, my businesses, my contribution.
In this embodiment, the enterprise authentication includes business functions such as information filling and information viewing; organization management, including business functions of adding organization, modifying organization, deleting organization, adding personnel, deleting personnel and the like; analyzing energy consumption, including business functions such as binding account number, energy consumption general, trend analysis, annual analysis, analysis and suggestion, data export and the like; the payment service can be used for providing a uniform payment function through an integrated enterprise business middle payment center, and comprises business functions of electric energy payment, bank card binding and the like; intelligent recommendation, including service recommendation, hardware recommendation, application recommendation and other business functions; guessing you like, including service recommendation, hardware recommendation, application recommendation and other business functions; my, including My messages, My collections, My concerns, My praise, My training, My Business, My contribution.
As shown in fig. 11c, the message service page includes: all messages, unread messages, read messages, delete messages, batch markers read, batch deletes.
In this embodiment, all messages may be used to display all message lists pushed by the platform, including message content, date, and the like; the unread messages can be used for displaying the unread message information pushed by the platform, including message content, date and the like; the read message can be used for displaying the information of the read message pushed by the platform, including the message content, the date and the like; delete messages, which may be used to display deleted messages, including message content, date, etc.; the batch mark is read, and can be used for batch marking the messages pushed by the platform into a read state; and batch deletion can be used for deleting messages pushed by the platform in batches.
As shown in fig. 11d, the home service page includes: about us, home service, sitemap, contact us, customer service center, help center, portal floating window.
In this embodiment, we can use the related introduction of the display platform; the local station service can be used for displaying the service function related to the platform; the website map can be used for displaying a two-level, a two-level and a three-level function menus of the platform, clicking each function name and linking to a corresponding page; the contact can be used for displaying address, contact telephone, map, on-line customer service and other business functions; and the customer service center can be used for providing a window for the user to communicate with the platform. Mainly comprises customer service, customer complaints and the like; the help center comprises business functions such as quick entry, common problems, copyright statement and the like; the floating portal window can be a floating menu on the right side of the platform, comprises a main function menu of the platform and floats on the top of the page.
And account services, enterprise services, message services and home page services are provided for the platform through the platform public support service module. The account service provides safe and reliable guarantee service for the user account, account sharing among all service systems is realized by means of a client center established by a company, and a platform provides uniform account safety management service. The enterprise service is to provide safe and reliable enterprise authentication service for users, provide corresponding basic services such as enterprise energy consumption analysis and enterprise energy payment service for authenticated enterprises, provide intelligent recommended comprehensive energy service for the users by analyzing energy consumption data of the enterprises and platform information attention conditions, and facilitate more service selections of the enterprise users in a platform. The message service provides an in-station message notification service for the user, helps the user to know the service progress condition of the user in the platform in time in an in-station message mode, and presets different read and unread states to help the user to check related messages quickly. The home page service is used for better serving users and establishing a good public praise of the platform, the platform provides a channel for the users to quickly know various columns of the platform service and communicate with the platform through online customer service, and the platform is helped to continuously perfect the platform function and optimize the platform service according to suggestions of different users.
In this embodiment, for the operation service module 14, function items for providing a plurality of kinds of information to the platform user are specifically included, and the function items are respectively: a general support service item 140, an operation management function item 141, a project operation function item 142, a third party channel service item 143, and a monitoring and presentation service item 144.
Further, a generic support service item 140 for providing at least one generic support service to a platform user via a generic support service interface, the generic support service comprising: user management, payment management, order management, work order management, point management, and exchange management services.
Specifically, the universal support service item 140 may be displayed in the integrated energy service platform 1 in a manner of a user management, payment management, order management, work order management, point management, and exchange management service page. The platform user can use a web page or a client of the intelligent device to open the comprehensive energy service platform 1, find the corresponding universal support service page link in the platform home page, and jump in a mode of clicking the corresponding universal support service page link, so that the content related to the corresponding universal support service is displayed, and the platform user can look up the content related to the corresponding universal support service according to the own requirements.
It should be noted that implementing the function of the generic support service item 140 requires integrating the work order center of the customer service center.
In this embodiment, the general support service item 140 may be further embodied as:
a11, performing user management on the registered platform users through a user management service, wherein the user management comprises user information authentication and specific user maintenance.
In this embodiment, the information authentication may include: real name authentication, developer authentication, enterprise authentication, and facilitator authentication.
For example, it is first determined whether the platform user is a specific user, and if the platform user is a specific user, the operation service module 14 performs information maintenance on the specific user; if the user is not the specific user, the user is guided to register, the operation service module 14 checks the registration information, if the check is passed, the registration is successful, and if the check is not passed, the user is returned to modify until the check is passed. When the user information is authenticated, verification can be assisted through the registration information, and if the verification is passed, the authentication is passed.
b11, providing payment service for the order generated by the platform user through the payment management service, wherein the payment service comprises order amount online payment, payment information statistics and payment information analysis.
Illustratively, the platform user forms an order and completes the online payment. The operations services module 14 performs payment management functions including: payment channel, payment statistics, payment tracking and analysis of service completion conditions.
And c11, performing order management on order information formed between the platform user and the service provider through an order management service, wherein the order management comprises order information viewing, tracking and inquiring.
Illustratively, the platform user forms an order. The operations services module 14 performs order management functions including: order inquiry, order viewing, order tracking and analysis of supply and demand market conditions.
d11, recording the problem and the tracking solution fed back by the platform user relative to the service platform through the work order management service, forming work order information, carrying out flow tracking on the problem to be solved, and feeding back the problem solution to the platform user in real time.
Illustratively, the platform user raises questions. The operations services module 14 performs work order management functions including: the work order is initiated, processed, inquired, set up, hasten the office of work order, the business personnel support the operation business module 14 to finish the work order management function, the operation business module 14 calls the corresponding work order information to answer the customer's question, the work order is finished.
e11, providing point service for platform users according to certain point rules through point management service.
Illustratively, the platform user obtains points. The operations service module 14 performs credit management service functions including: integration rules, integration logs, integration queries. The user can view according to the requirement.
f11, providing point exchange service for the platform user through the exchange management service, wherein the point exchange service comprises exchanging corresponding goods in the range of points according to the point information of the platform user.
Illustratively, a platform user performs point exchange service inquiry, selects a product of a heart instrument to perform point exchange (selects to exchange a gift/course and the like), and an operation business module 14 performs auditing, wherein if the point of the user is enough to exchange a desired product, the auditing is passed, the exchange is successful and forms an exchange record, and the user can inquire the record; if the user points are insufficient, the auditing is not passed, and the user can be prompted that the points are insufficient and cannot be exchanged.
12a-12f provide functional level illustrations of a generic support service item in embodiments of the invention. As shown in fig. 12a, the user management page includes: registration management, real-name auditing, enterprise authentication, service provider authentication, developer authentication and specific user. Wherein, the registration management comprises: user inquiry, user adding, user importing, user checking, user modifying, user freezing, user banning, password resetting, batch password resetting and user logout; the real name auditing method comprises the following steps: checking and auditing real name information; the enterprise authentication comprises the following steps: authentication application, enterprise inquiry, authentication verification, authentication information check and information supplement; the enterprise authentication comprises the following steps: authentication application, enterprise inquiry, authentication verification, authentication information check and information supplement; the service provider authentication comprises: authentication information, enterprise inquiry, authentication verification and authentication information check; the developer authentication includes: authentication application, enterprise inquiry, authentication verification and authentication information check; the specific users include: adding a specific user newly, importing the specific user, checking the user, modifying the user, freezing the user, forbidding the user, resetting the password in batches, and logging out the user.
In this embodiment, the registration management includes service functions such as user query, user adding, user importing, user checking, user modifying, user freezing, user banning, password resetting, batch password resetting, logout, batch freezing, batch unfreezing, and the like; real name auditing, which comprises business functions of real name information viewing, auditing processing and the like; enterprise authentication, including service functions such as authentication application, enterprise query, authentication and verification, information supplement, authentication information check and the like; the service provider authentication comprises service functions of authentication application, enterprise inquiry, authentication verification, authentication information check and the like; the developer authentication comprises the service functions of authentication application, enterprise query, authentication verification, authentication information check and the like; the specific users comprise service functions of adding the specific users, importing the specific users, checking the users, modifying the users, freezing the users, forbidding the users, resetting passwords, resetting batch passwords, canceling batch, freezing batch, canceling freezing batch and the like.
As shown in fig. 12b, the payment management page includes: payment channel setting, payment statistics and payment tracking.
In this embodiment, the payment channel setting may be used for an operator to set a payment channel through a platform; the payment statistics can be used for the operator to count payment information, payment time, payment state and the like through the platform; and the payment tracking can be used for tracking payment information through the platform by an operator.
As shown in fig. 12c, the order management page includes: order viewing, order query and order tracking.
In this embodiment, the order checking may be used to check order information, order time, order status, and the like through the platform; the order inquiry can be used for inquiring the order through filling time, order content and order state; order tracking may be used to track order information through the platform.
As shown in fig. 12d, the work order management page includes: work order inquiry, work order initiation, work order processing, work order details, flow setting, work order handling and work order handling.
In this embodiment, the work order query may be used to search the content of the work order according to the query condition; initiating a work order, wherein the work order can be used for newly building a work order, and forming a formal work order after approval; the work order processing can be used for carrying out approval processing on the information in the work order list and filling in processing opinions on a 'wait for processing' page managed by the work order; the work order details can be used for checking the details of the work order list through the platform; the process setting can be used for setting the process in the work order process management; the work order handling is promoted, and the work order management page can be used for the work order handling function; the work order is finished and can be used in a work order management page, and the process approver can manually finish the work order process which is not finished.
As shown in fig. 12e, the points management page includes: and (4) integral query, integral rule and integral log are detailed.
In this embodiment, the point query may be used to display the available points and the point balance statistical information on a point page, and query the point information in a specified time period; the integral rule can be used for searching, newly adding integral behaviors, opening and closing integral counting functions and the like on an integral rule page; the point log is detailed and can be used for displaying a user name, income points, outflow points, occurrence time, affairs, remarks and the like in a point list, clicking to check details and jumping to a detail page.
As shown in fig. 12f, the redemption services page includes: exchange record, point exchange and exchange query.
In this embodiment, the exchange record may be used to display the exchange gift name, the gift attribute, the exchange number, the gift unit price, the gift subtotal, and the like in the exchange list, click to view details, and jump to the details page; the point exchange can be used for the operator to carry out relevant processing on the exchange order submitted by the user; the exchange query can be used for querying the exchange information through exchanging the gift name, the gift attribute and the like.
The general supporting service of the operation business module comprises the functions of user management, payment management, order management, work order management, point management and exchange service. And the user management helps the operation platform to better manage registered users, manual examination and verification are carried out on authentication information of different users, and maintenance needs to be carried out on a specific user of the platform through the management of operation personnel, so that all users of the platform can be better managed. And payment management, namely, the platform provides online payment service for the order by utilizing the capability of the existing payment center of the company, and helps a user to complete the payment of the order amount online. The operator can analyze the completion condition of the platform payment service through the statistics of the payment information. Order management, wherein order information is formed between a platform user and a service provider, and operators can check, track and inquire the order information, so that the operators can better master the development condition of supply and demand market business. The work order management is to better serve various problems brought forward by users and track and solve the problems, and operators need to form work order records and set a tracking and solving process. And finally, the capability communication between the customer service personnel and the service personnel is realized, and the result is finally fed back to the problem solving situation of the customer. And point management, wherein the platform provides point service for the user, and the user can carry out point according to a certain rule, so that operators can conveniently inquire the user points. The exchange service is used for improving the user viscosity, the platform provides point exchange service for the user, and the user can exchange corresponding services such as courses, gifts and the like in a point range according to the point condition of the user.
Further, the operation management function item 141 is configured to perform at least one service operation management on the service operation of the platform user on the service platform through an operation management service interface, where the service operation management includes: advertisement management, flow statistics, message pushing, message leaving management, subscription service, help center, website setting, user level management, content security management and home page general management.
In this embodiment, the operation management service interface is an interface provided for the operation responsibility to perform at least one service operation management.
In this embodiment, the operation management function item 141 may be further embodied as: through the advertisement service capacity, the advertisement business content related to the energy service provider is maintained to promote the advertisement propaganda of the energy service provider, and through the message push service, the interaction with the platform user is increased to improve the viscosity and the liveness of the platform user; analyzing the platform operation condition through the flow statistic service, providing flow analysis data, helping operators to adopt different operation strategies and propaganda strategies, and analyzing the growth condition of platform users; providing a subscription service of information through a subscription service, providing related functions and a using method of the service platform for a user through a help center function item, and acquiring website information contents configured by an operator through a website equipment function item; by setting message management function items, opinion information fed back by the platform is obtained, and operators can follow up user requirements and solve problems brought forward by users through message management; through the user-level management function items, experience level division is carried out on the users on the basis of the user behavior data information, so that operators can inquire user-level conditions; through the content safety management function item, the data information issued by the platform user on the service platform is audited, and through the home page general management function item, a home page configuration interface is provided so as to improve the propaganda strength of the service platform.
In this embodiment, the advertisement management interface may include: ad slot management and ad content management. Wherein, the advertisement space management comprises: newly adding an advertisement space, modifying the advertisement space, deleting the advertisement space, inquiring the advertisement space and deleting the advertisement space in batches; the advertisement content management comprises the following steps: advertisement query, advertisement addition, advertisement modification, advertisement details, advertisement deletion, advertisement enabling, advertisement suspending, advertisement sorting, batch enabling, batch suspending, batch deleting functions.
In this embodiment, the flow statistics interface may include: trend statistics, real-time statistics and flow analysis. Wherein, the flow analysis comprises: user behavior, active users, retention rate, attrition rate.
The trend statistics comprise a statistical list and a flow trend chart. The real-time statistics can be used for carrying out real-time statistics on the page, displaying the number of times of accessing and browsing the platform, the number of independent visitors, the number of IP addresses, the number of new visitors, the number of old visitors, the number of visitors of the website in the latest 1 minute, the highest visitor number in the current day and the like in a specified time, and forming a trend graph to be displayed on the platform. And analyzing the flow, wherein the flow comprises service functions such as user behavior, active users, retention rate, loss rate and the like.
In this embodiment, the message pushing interface may include: the method comprises the steps of message query, message creation, message viewing, message withdrawal and short message pushing. The message query can be used for searching the platform message through information such as time period, title, state, and a pusher. The message is newly established, and the method can be used for newly establishing a message after filling in a message title and a message content on a message push page. Message viewing can be used for viewing information such as message content, message type, message sending time and the like through the platform. The message withdrawal can be used for withdrawing sent messages through the platform. And short message pushing can be used for selecting a short message pushing mode and sending the message to a mobile phone end of the user after the message is pushed and edited.
In this embodiment, the message management interface may include: message inquiry, message check, user feedback and work order initiation. The message inquiry can be used for searching the message content by keeping the search condition. The message checking device can be used for checking message content, problem types, message time and other information in message checking. And the feedback user can be used for filling feedback user information in the message management page. And initiating a work order, wherein the work order can be used for creating a new work order and initiating a flow on a message leaving management page.
In this embodiment, the help center interface may include: classification setting and content management. Wherein, categorised setting includes: adding classification, modifying classification, deleting classification and other functions; the content management comprises the following steps: add content, modify content, delete content, set-top content, etc.
In this embodiment, the website setting interface may include: the same information setting and account security setting are carried out on two boards. Wherein: the same information setting includes: the functions of the same information maintenance, website switching, watermark setting, picture cutting and the like; the account security settings include: IP white list, maximum number of password input errors and the like.
In this embodiment, the user level management interface may include: experience query, experience record, level rule, level query.
In this embodiment, the content security management interface may include: sensitive word management and violation recording. Wherein the sensitive word management comprises: adding sensitive words, inquiring the sensitive words, segmenting the sensitive words and filtering the sensitive words; the violation records include: and inquiring violation records and checking violation records.
In this embodiment, the home page general management interface may include: home page carousel management, friend chain service, about us, home station service, copyright statement/legal statement, contact us, customer service center, help center. The home page carousel management comprises business functions of uploading pictures, filling in links and the like; friend chain service, including business functions of newly adding friend chains, deleting friend chains, modifying friend chains and the like; with respect to us, we can use for editing the relevant introduction of the platform; the local station service can be used for editing platform-related service functions; copyright statement/legal statement can be used to edit copyright, legal statement information of the platform; contact us can be used to edit information such as addresses, contact telephone, maps, online customer service, etc.
The operation management function item 141 provides an all-around support for the platform by integrating the functions of advertisement management, traffic statistics, message pushing, message management, subscription service, help center, website setting, user level management, content security management, and home page general management.
Further, the project operation function item 142 is configured to perform function operation management on the service function item on the service platform through a project operation service interface, where the function operation management includes information column operation, energy college column operation, product and solution column operation, supply and demand market column operation, service cloud market column operation, energy data service column operation, innovation incubation column operation, and industry alliance column operation.
In this embodiment, the project operation function item 142 may be further embodied as: through the information column operation service, information operation management collection, third-party cooperation information sharing, information purchasing and individual publishing are adopted, various information is updated, an information column setting interface is provided, and operation management is performed on sources, keywords, contents and a contribution face; through the operation service of energy college column, provide the operation support function of energy college, the operation support function includes: course management and release, learning chapter setting, training series course setting, maca information collection and release, learning information verification and release, and training and learning cooperative institution recommendation and management; through the product and solution scheme column operation service, an operation management interface of the product and solution scheme column is provided, the collection, editing, auditing and publishing of the solution are tracked, excellent result cases are maintained in a background, and the on-line consultation dynamic of foreground users is responded and processed in time; the method comprises the following steps of tracking and managing demands through supply and demand market column operation services, maintaining and releasing products and services, collecting enterprise titles and maintaining, tracking bidding information in the whole process, and setting supply and demand initials and operation functions of transaction evaluation; performing service management, cloud resource management and data fusion management service on the service platform through a service cloud market column operation window; through the operation service of the innovation incubation column, the collection, the release and the recommendation of innovation service are carried out on the service platform, and the information maintenance of the financial products, policies, activities, training, tasks and the whole process of innovation topics is carried out; through the operation service of the industrial alliance column, the operation and maintenance are carried out on the members, introduction, activities and alliance contents of the product alliance, and the setting and maintenance are carried out on the information sources and keywords.
The project operation function item 142 supports the project operation business of the platform by integrating information project operation, energy institute project operation, product and solution project operation, supply and demand market project operation, service cloud market project operation, energy data service project operation, innovation incubation project operation, and industry alliance project operation functions.
Further, the third-party channel service item 143 is configured to establish communication with a third-party channel platform, so as to advertise and recommend the service platform through the third-party channel platform.
Illustratively, the third party channel service item 143 functions may include my, platform service, about us, quick login. The business module can be used for displaying the account information of the user, and comprises business modules for information viewing, account binding, entry of novices and the like; platform services, including platform services, main columns, latest dynamic, contact information and other service functions; in relation to us, it can be used to display related introduction of WeChat public/microblog Enterprise number; the quick login can be used for a user to log in a WeChat public number and a WeChat applet, and can use the WeChat and other quick login registrations.
As an important component of platform access channel and promotion, a WeChat public number/microblog enterprise number needs to be established, platform-related dynamic information is released to the social public, and platform service recommendation is performed by means of social influence of third-party WeChats and microblogs, so that users can know the platform information and high-quality service in time, platform publicity is improved, user stickiness is increased, and user flow is promoted to be increased.
Further, the monitoring and displaying service item 144 is configured to establish a connection with a large-size screen device, and display related data of the service platform through the large-size screen device; and the management platform is connected with the management monitoring platform, and the related data of the service platform is fed back to the management monitoring platform, so that management personnel can comprehensively know the overall running condition of the energy comprehensive service.
Exemplary monitoring and presentation service item 144 functions may include: platform service monitoring and platform operation monitoring. The platform service monitoring comprises service functions of registered user coverage analysis, column flow analysis, service potential analysis, user demand analysis, transaction matching and closing volume, supply and demand release volume comparison, application on-shelf statistics, cloud service market transaction analysis and the like; and the platform operation monitoring comprises business functions of platform login registered user quantity, platform online order monitoring, platform online payment quantity, platform customer service access statistics, point use statistics, exchange quantity statistical analysis, advertisement position click quantity, link service click quantity, subscription service quantity statistics, message pushing quantity statistics and the like.
By monitoring the platform service, service operation and management personnel can comprehensively know the platform service and the main operation condition, and the platform service is effectively guided to be developed. Through large-screen monitoring and display service, a platform for comprehensively knowing the overall development condition of the national network company comprehensive energy service is provided for company leaders and managers. The platform service monitoring is realized, the statistical data of the main service of the platform can be monitored in real time, and managers can comprehensively know the platform service and the main operation condition through the platform.

Claims (20)

1. An integrated energy service platform, comprising:
the drainage business module is used for providing information service, training service and activity service for platform users through the integrated information, activities and business function items of the energy college in combination with corresponding operation strategies; the product and service data information introduction of energy service providers, upstream and downstream enterprises of an industrial chain is realized on the platform through the service function items of the integrated products and the solutions, and the service resource service after information convergence is provided for platform users;
the enabling business module is used for providing an application service entrance with at least one service dimension for the platform user through business function items of a supply and demand market, a service cloud market, an energy data service and innovation incubation, wherein the business dimension comprises a market service, a technical service, a data resource service and a fund service;
the energy ecosphere module is used for converging related parties of the comprehensive energy service through the service function items of the established industry alliance so as to establish and form a comprehensive energy ecosphere and realize the value of industrial chain resources and brand influence of the service platform under each service dimension;
the operation business module is used for providing operation services for each business function item on the service platform through a set operation strategy so as to strengthen the operation capacity of the service platform, wherein the operation services comprise: the method comprises the following steps of general support service, application management, column operation, third-party channel business and large-screen monitoring and displaying;
the platform user includes: enterprise users and individual users under the enterprise users, energy service providers, or end users.
2. The platform of claim 1, wherein the drainage service module comprises:
the information function item is used for issuing at least one type of information to the platform user through the information service window so as to realize the drainage of the platform user, wherein the information type comprises: news, policy and regulation, technical standard and science and technology frontier, the information includes: authoritative reports, frontier technologies, industry trends and technical standards of various industries in the field of energy;
the activity function item is used for displaying at least one type of activity information to the platform users through the activity notification display window so as to realize platform user drainage and provide a unified management platform for the related communication activity information of the comprehensive energy service, wherein the activity notification comprises: meeting notifications and lecture report notifications;
the energy college function item is used for collecting academic content of at least one academic information source in the field of comprehensive energy service, forming an authoritative database, and displaying related academic content screened from the authoritative database to a platform user through a constructed professional learning platform interface, wherein the academic information source comprises: professional top experts, colleges and universities in all social circles, scholars, scientific research institutions and well-known enterprises at home and abroad;
and the product and solution function item is used for releasing the product and solution information of the energy service provider to the platform user through the product and solution window so that the platform user can browse the products and solutions of the service providers, acquire the required product information and realize the drainage of the platform user.
3. The platform of claim 2, wherein the information function is specifically configured to:
collecting data content information uploaded by an individual user in a first set period, and acquiring corresponding uploading time;
screening information meeting information publishing conditions from the data content information, and determining the information type to which the information belongs;
according to the information type to which the information belongs, and in combination with a set information publishing strategy, publishing each information in a related display area of an information service window;
wherein, the information service window includes: the information display system comprises an information list display area, a recommended information display area, an information ranking display area, a consultation detail display area and an information uploading operation area, wherein the information list display area, the recommended information display area, the information ranking display area, the consultation detail display area and the information uploading operation area are different in information types.
4. The platform of claim 2, wherein the activity function item is specifically configured to:
providing an activity notification issuing entrance for an activity organization party through an activity notification window, receiving an activity notification issued by the activity organization party, and displaying activity contents related to the activity notification to a platform user to carry out activity result publicity for the activity organization issuing party;
providing an activity information access entrance to an activity participant through the activity notification window, and displaying associated activity content to the activity participant according to the received viewing request;
and downloading the related activity notification to the local equipment of the activity participant according to the received downloading request, and feeding back an entry receipt to the activity participant after receiving the activity entry information submitted by the activity participant.
5. The platform of claim 2, wherein the energy college functional items are specifically configured to:
according to the requirement of the development of the comprehensive energy service, through the service knowledge information provided by internal and external expert teachers, classroom design is developed, external course resources are integrated, an authoritative database is constructed, and a professional learning platform interface is formed; and perfecting the professional learning platform interface by receiving the improvement opinions and suggestion information submitted by the platform user;
and providing online course unified management service of related business knowledge for various energy users in the platform users through a professional learning platform interface, so that the energy users can learn related courses online in real time according to actual business requirements.
6. The platform of claim 2, wherein the product and solution functionality is specifically configured to:
collecting related introduction data of the comprehensive energy service products and solutions according to a second set period to form product and solution information;
through supply and demand market transaction data analysis and by combining collected product and solution information, service provider products and solutions are recommended to platform users in product and solution windows, and unified management of comprehensive energy product and solution introduction materials is achieved.
7. The platform of claim 1, wherein the enabling service module comprises:
the supply and demand market function item is used for providing at least one supply and demand service for the users of the supply and demand parties in butt joint through a supply and demand market service window to realize the matching of the transactions of the supply and demand parties, wherein the service platform is in butt joint with the users of the supply and demand parties in a large data analysis, bid solicitation consultation and enterprise directory mode; the supply and demand service comprises: supply and demand information release, project cooperation, equipment trading and service transaction contents;
the service cloud market function item is used as an application commodity transaction and delivery function item, is used for uniformly managing the shelving, transaction and recommendation of application and software commodities and resource information, and provides at least one type of software application and public service related to the comprehensive energy service, wherein the software application and the public service comprise: commodity transaction applications and public services;
the energy data service function item is used for gathering energy data of other intelligent energy service platforms and social related enterprises, carrying out data display, analysis and transformation, constructing a comprehensive energy service business data center, providing data service, realizing online transaction and customization service of energy data, and carrying out shelf loading and unloading, transaction and recommendation and unified management of information on data commodities;
and the innovative incubation function item is used for constructing an online innovative incubation base in the field of comprehensive energy services through an innovative incubation service window and uniformly managing the related innovative incubation information of the comprehensive energy services.
8. The platform of claim 7, wherein the supply and demand market function items are specifically configured to:
receiving a business demand or a bid announcement which is issued by a user of a demand party on line;
matching related services of the business demand or the bid announcement according to a recommendation scheme of the energy service provider, and pushing products or service links of the service provider to users of demand parties through a supply and demand market service window, wherein the recommendation scheme is a scheme related to products, problem solution and commodities issued by the energy service provider on line;
receiving a target enterprise query request generated by a query user;
feeding back the relevant information of the target enterprise to the inquiring user through a supply and demand market service window according to the enterprise directory, wherein the inquiring user is a supplier user or a demander user;
and analyzing the energy consumption condition of the terminal user according to the integrated marketing and/or usage related data information, mining potential value-added items and requirements of the user, pushing potential users to the energy service provider through a supply and demand market service window, and recommending related services to the user.
9. The platform of claim 7, wherein the service cloud market function item is specifically configured to:
providing an application center, a software center, a light application center, a data interface center, a data model center and a service center entrance of data fusion service which pass the examination and verification for a terminal user, wherein each service center entrance is developed and submitted by an application developer;
providing public services of account numbers, consultation, transaction, delivery, invoice and contract for the service provider;
based on the converged technology and flow resources, technology and resource support are provided for cold start of users of the initial service providers, and market increment support is provided for mature service providers.
10. The platform of claim 7, wherein the energy data service function is specifically configured to:
providing value-added services for the comprehensive energy service provider and the terminal user in a data report form, wherein the data report is based on mining of integrated internal and external data, and data value formation is determined, and the data value formation comprises an industry report and a portrait report;
and summarizing various data commodity information purchased and released by the terminal user in the market, and receiving the evaluation and feedback of the terminal user on the commodity.
11. Platform according to claim 7, characterized in that said innovative hatching function is specifically adapted to:
establishing an online innovative incubation base in the comprehensive energy service field by supporting strategies of double-creation service, creation finance, innovation support, double-creation communication and entrepreneurship training and supporting the rapid development of the technology and the application in the comprehensive energy service field;
and uploading, releasing and updating the related innovation hatching information of the comprehensive energy service on line in a third set period so that the energy user can look up the related communication activity information in real time.
12. The platform of claim 1, wherein the energy ecosphere module comprises:
and the industrial alliance function item is used for releasing alliance dynamic of the comprehensive energy service industry alliance in real time through an industrial alliance function window, providing standard specifications of comprehensive energy service business and providing alliance service functions of mutual communication and study for terminal users and comprehensive energy service providers.
13. The platform of claim 12, wherein the industry alliance function item is specifically configured to:
uploading, releasing and updating the related communication activity information of the integrated energy industry alliance in a fourth set period;
according to the information of each related communication activity, an online portal of a comprehensive energy service industry innovation development alliance is built, and an exclusive community area of the comprehensive energy service field is formed;
integrating the exclusive community area into an industry alliance function window, and providing connection channels for different user groups through the industry alliance function window;
forming an exclusive community area of the comprehensive energy service field through an online portal of an innovative development alliance of the constructed comprehensive energy service industry; and providing connecting channels for different user groups through the exclusive community area so as to realize the unified management of the related training and the communication activity information of the integrated energy industry alliance.
14. The platform of claim 1, further comprising: the public supporting service module is used for providing at least one public supporting service for a platform user through a supporting service interface, wherein the public supporting service comprises: account services, enterprise services, messaging services, and home page services.
15. The platform of claim 14, wherein the common support service module is specifically configured to:
establishing communication with the established customer center service, and uniformly managing account information corresponding to each platform user on at least one service module based on account service function items so as to provide uniform account security management services, including identity verification, real-name authentication and login history check services;
enterprise authentication service is carried out on enterprise users in the platform users, corresponding enterprise energy consumption analysis and enterprise energy payment service are provided for the authenticated enterprises, and intelligent recommended comprehensive energy service is provided for the users by analyzing energy consumption data of the enterprises and platform information attention conditions;
providing an in-station message communication service for platform users based on message service function items, timely feeding back related service progress conditions to the platform users through sending in-station messages to the platform users, and carrying out message viewing reminding on the users through preset in-station message display states;
and providing a communication channel for the platform user through the online customer service interface so that the user can quickly know the platform service and acquire suggestion information fed back by the user relative to the service platform through the communication channel.
16. The platform of claim 1, wherein the operations service module comprises:
a universal support service item for providing at least one universal support service to a platform user through a universal support service interface, the universal support service comprising: user management, payment management, order management, work order management, point management and exchange management services;
the operation management function item is used for performing at least one item of service operation management on the service operation of the platform user on the service platform through an operation management service interface, and the service operation management comprises the following steps: advertisement management, flow statistics, message pushing, message leaving management, subscription service, help center, website setting, user level management, content security management and home page general management;
the project operation function item is used for performing function operation management on the service function item on the service platform through a project operation service interface, and the function operation management comprises information column operation, energy institute column operation, product and solution column operation, supply and demand market column operation, service cloud market column operation, energy service column operation, innovation incubation column operation and industry alliance column operation;
the third-party channel service item is used for establishing communication with a third-party channel platform so as to carry out propaganda and recommendation of the service platform through the third-party channel platform;
the monitoring and displaying service item is used for displaying the related data of the service platform through the large-size screen equipment by establishing connection with the large-size screen equipment; and the management platform is connected with the management monitoring platform, and the related data of the service platform is fed back to the management monitoring platform, so that management personnel can comprehensively know the overall running condition of the energy comprehensive service.
17. The platform of claim 16, wherein the generic support service item is specifically configured to:
performing user management on the registered platform user through user management service, wherein the user management comprises user information authentication and specific user maintenance;
providing payment service for an order generated by a platform user through payment management service, wherein the payment service comprises order amount online payment, payment information statistics and payment information analysis;
order management is carried out on order information formed between a platform user and a service provider through order management service, wherein the order management comprises order information viewing, tracking and inquiring;
recording the problems and tracking solutions fed back by the platform user relative to the service platform through the work order management service to form work order information so as to track the flow of the problems to be solved and feed back the problem solution conditions to the platform user in real time;
providing point service for platform users according to a certain point rule through point management service;
and providing point redemption service for the platform users through redemption management service, wherein the point redemption service comprises redeeming corresponding articles in a point range according to point information of the platform users.
18. The platform of claim 16, wherein the project operation function items are specifically configured to:
through the advertisement service capacity, the advertisement business content related to the energy service provider is maintained to promote the advertisement propaganda of the energy service provider, and through the message push service, the interaction with the platform user is increased to improve the viscosity and the liveness of the platform user;
analyzing the platform operation condition through the flow statistic service, providing flow analysis data, helping operators to adopt different operation strategies and propaganda strategies, and analyzing the growth condition of platform users;
providing a subscription service of information through a subscription service, providing related functions and a using method of the service platform for a user through a help center function item, and acquiring website information contents configured by an operator through a website equipment function item;
through setting message management function items, opinion information fed back by the platform is obtained, and operators can follow up user requirements and solve problems brought forward by users through message management;
through the user-level management function items, experience level division is carried out on the users on the basis of the user behavior data information, so that operators can inquire user-level conditions;
through the content safety management function item, the data information issued by the platform user on the service platform is audited, and through the home page general management function item, a home page configuration interface is provided so as to improve the propaganda strength of the service platform.
19. The platform of claim 16, wherein the project operation function items are specifically configured to:
through the information column operation service, information operation management collection, third-party cooperation information sharing, information purchasing and individual publishing are adopted, various information is updated, an information column setting interface is provided, and operation management is performed on sources, keywords, contents and a contribution face;
through the operation service of energy college column, provide the operation support function of energy college, the operation support function includes: course management and release, learning chapter setting, training series course setting, maca information collection and release, learning information verification and release, and training and learning cooperative institution recommendation and management;
through the product and solution scheme column operation service, an operation management interface of the product and solution scheme column is provided, the collection, editing, auditing and publishing of the solution are tracked, excellent result cases are maintained in a background, and the on-line consultation dynamic of foreground users is responded and processed in time;
the method comprises the following steps of tracking and managing demands through supply and demand market column operation services, maintaining and releasing products and services, collecting enterprise titles and maintaining, tracking bidding information in the whole process, and setting supply and demand initials and operation functions of transaction evaluation;
performing service management, cloud resource management and data fusion management service on the service platform through a service cloud market column operation window;
through the operation service of the innovation incubation column, the collection, the release and the recommendation of innovation service are carried out on the service platform, and the information maintenance of the financial products, policies, activities, training, tasks and the whole process of innovation topics is carried out;
through the operation service of the industrial alliance column, the operation and maintenance are carried out on the members, introduction, activities and alliance contents of the product alliance, and the setting and maintenance are carried out on the information sources and keywords.
20. The platform of claim 16, wherein the associated third-party channel platforms in the third-party channel service item comprise a social entertainment platform and an instant messaging platform.
CN202210520381.0A 2022-05-12 2022-05-12 Comprehensive energy service platform Pending CN114827210A (en)

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