CN114780297A - Telephone traffic platform construction method with double-activity-center disaster recovery mechanism - Google Patents

Telephone traffic platform construction method with double-activity-center disaster recovery mechanism Download PDF

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Publication number
CN114780297A
CN114780297A CN202210502768.3A CN202210502768A CN114780297A CN 114780297 A CN114780297 A CN 114780297A CN 202210502768 A CN202210502768 A CN 202210502768A CN 114780297 A CN114780297 A CN 114780297A
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center
client
unit
customer service
group call
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Inventor
梅峰
金豪圣
蒋鸿城
蒋锦霞
王文
裴旭斌
龚小刚
方舟
沈志豪
陈政波
冯宇
程清
胡一凡
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Information and Telecommunication Branch of State Grid Zhejiang Electric Power Co Ltd
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Information and Telecommunication Branch of State Grid Zhejiang Electric Power Co Ltd
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Priority to CN202210502768.3A priority Critical patent/CN114780297A/en
Publication of CN114780297A publication Critical patent/CN114780297A/en
Pending legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/14—Error detection or correction of the data by redundancy in operation
    • G06F11/1402—Saving, restoring, recovering or retrying
    • G06F11/1446—Point-in-time backing up or restoration of persistent data
    • G06F11/1448—Management of the data involved in backup or backup restore
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/14—Error detection or correction of the data by redundancy in operation
    • G06F11/1402—Saving, restoring, recovering or retrying
    • G06F11/1446—Point-in-time backing up or restoration of persistent data
    • G06F11/1458—Management of the backup or restore process
    • G06F11/1464—Management of the backup or restore process for networked environments
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/14—Error detection or correction of the data by redundancy in operation
    • G06F11/1402—Saving, restoring, recovering or retrying
    • G06F11/1446—Point-in-time backing up or restoration of persistent data
    • G06F11/1458—Management of the backup or restore process
    • G06F11/1469—Backup restoration techniques

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The invention discloses a method for constructing a telephone traffic platform with a double-activity center disaster recovery mechanism, which comprises the following steps: the system comprises a first center, a second center, a client, a server and a management end, wherein the client performs information interaction with the first center and/or the second center, the server performs information interaction with the first center and/or the second center, the management end performs information interaction with the first center and/or the second center, the first center supports the operation of a first telephone traffic system and takes over the operation of the second telephone traffic system when the second center fails, the second center supports the operation of the second telephone traffic system and takes over the operation of the first telephone traffic system when the first center fails, the client performs system operation for a client, the server provides service for the client, and the management end provides for a manager to maintain and manage the system.

Description

Telephone traffic platform construction method with double-activity center disaster recovery mechanism
Technical Field
The invention relates to the field of telephone traffic center operation, in particular to a telephone traffic platform construction method with a double-activity center disaster recovery mechanism.
Background
Although the traditional single-center telephone traffic center can meet the use requirements under the general conditions, when the abnormal conditions are met, the effective response capability provided by the traditional single-center telephone traffic center is limited, the risk resistance is poor, and particularly, the server is broken down when a large risk is met, so that huge economic loss is caused. In addition, compared with the processing capacity of a double center, the processing capacity of a single center is poorer, and the method cannot well adapt to the increasing demand of continuously developed services.
The existence of the above characteristics results in the following disadvantages of the existing single-center traffic center mode:
1) although the traditional single-center telephone traffic center can meet the use requirements under the general conditions, when the abnormal conditions are met, the effective response capability provided by the traditional single-center telephone traffic center is limited, the risk resistance is poor, and particularly, the server is broken down when a large risk is met, so that huge economic loss is caused.
2) Compared with the processing capacity of double centers, the processing capacity of a single center is poorer, and the method cannot well adapt to the increasing requirements of continuously developed services.
Therefore, the invention provides a telephone traffic platform construction method with a disaster recovery mechanism of a double-activity center, which solves the problems.
Disclosure of Invention
The invention aims to solve the technical problem that the existing single-center telephone traffic center mode has the following defects:
1) although the traditional telephone traffic center with a single center can meet the use requirements under the common conditions, the traditional telephone traffic center can provide limited effective coping capability and poor risk resistance when facing abnormal conditions, and particularly, the traditional telephone traffic center can cause the paralysis of a server when meeting a larger risk, thereby causing huge economic loss.
2) Compared with the processing capacity of double centers, the processing capacity of a single center is poorer, and the method cannot well adapt to the increasing requirements of continuously developed services.
The method for constructing the telephone traffic platform with the double-activity center disaster recovery mechanism comprises the following steps: the system comprises a first center, a second center, a client, a server and a management end, wherein the client performs information interaction with the first center and/or the second center, the server performs information interaction with the first center and/or the second center, and the management end performs information interaction with the first center and/or the second center;
the first center is used for supporting the operation of a first telephone traffic system and taking over the operation of a second telephone traffic system when the second center fails;
the second center is used for supporting the operation of a second telephone traffic system and taking over the operation of the first telephone traffic system when the first center fails;
the client is used for the client to perform system use operation;
the service end is used for providing service for customers by customer service;
and the management end is used for a manager to maintain and manage the system.
Further, the first center comprises a first exception feedback unit, a first processing unit and a first storage unit;
the first abnormal feedback unit is used for judging the working state of the first center and sending a first abnormal working state report to a client matching unit in the client and/or an abnormal distribution unit in the server when the working state of the first center is abnormal;
the first processing unit is used for receiving first client group call-in information and/or second client group call-in information sent by the client matching unit in the client and sending the first client group call-in information and/or the second client group call-in information to the customer service receiving unit in the server; the first processing unit is also used for receiving first customer service group call-in information and/or second customer service group call-in information sent by a customer service distribution unit in the server side, and sending the first customer service group call-in information and/or the second customer service group call-in information to a customer receiving unit in the client side;
the first storage unit is used for storing data of the first center during operation.
Further, the second center comprises a second exception feedback unit, a second processing unit and a second storage unit;
the second abnormity feedback unit is used for judging the working state of the second center and sending a second center working state abnormity report to the client matching unit in the client and/or the abnormity distribution unit in the server when the working state of the second center is abnormal;
the second processing unit is used for receiving the first customer group call information and/or the second customer group call information sent by the customer matching unit in the client and sending the first customer group call information and/or the second customer group call information to the customer service receiving unit in the server; the second processing unit is also used for receiving first customer service group call-in information and/or second customer service group call-in information sent by a customer service distribution unit in the server and sending the first customer service group call-in information and/or the second customer service group call-in information to a customer receiving unit in the client;
the second storage unit is used for storing data when the second center runs.
Further, the client comprises a client calling unit, a client receiving unit and a client matching unit;
the client calling unit is used for the client to carry out system access calling and sending the current client calling state information to the client matching unit when the client carries out system access calling;
the client receiving unit is used for receiving first customer service group call-in information and/or second customer service group call-in information sent by the first processing unit and/or the second processing unit;
the client matching unit is used for receiving the current client incoming call state information sent by the client incoming call unit and matching the client into a first client group or a second client group according to the current client incoming call state information; the client matching unit is also used for receiving a first center working state exception report sent by the first exception feedback unit; the client matching unit is also used for receiving a second center working state exception report sent by the second exception feedback unit; the client matching unit is also used for sending the first client group call information to a first processing unit in the first center when the first center working state abnormal report is not received, and the client matching unit is also used for sending the first client group call information to a second processing unit in the second center when the first center working state abnormal report is received; the client matching unit is also used for sending the second client group call information to a second processing unit in the second center when the abnormal report of the working state of the second center is not received, and the client matching unit is also used for sending the second client group call information to a first processing unit in the first center when the abnormal report of the working state of the second center is received.
Further, the service end comprises a customer service user calling unit, a customer service receiving unit and a customer service distributing unit;
the customer service calling unit is used for the customer service to perform customer calling access and sending the current called customer state information to the customer service distribution unit when the customer service performs access calling on the customer;
the customer service receiving unit is used for receiving first customer group call information and/or second customer group call information sent by the first processing unit and/or the second processing unit;
the customer service distribution unit is used for receiving the current called customer state information sent by the customer service calling unit and matching customer service into a first customer service group or a second customer service group according to the current called customer state information; the customer service distribution unit is also used for receiving a first center working state abnormity report sent by the first abnormity feedback unit; the customer service distribution unit is also used for receiving a second center working state abnormity report sent by the second abnormity feedback unit; the customer service distribution unit is also used for sending first customer service group call information to a first processing unit in the first center when the first center working state exception report is not received, and the customer service distribution unit is also used for sending the first customer service group call information to a second processing unit in the second center when the first center working state exception report is received; the customer service distribution unit is also used for sending second customer service group call information to a second processing unit in the second center when the second center working state abnormal report is not received, and the customer service distribution unit is also used for sending the second customer service group call information to a first processing unit in the first center when the second center working state abnormal report is received.
The implementation of the invention has the following beneficial effects:
1. the invention adopts a double-center telephone traffic center mode, has strong risk resistance and is safer and more reliable.
2. The invention adopts a double-center telephone traffic center mode, has stronger system operation capability and can better adapt to the ever-increasing service requirement.
Drawings
FIG. 1 is a block diagram of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings.
Examples
In this embodiment, referring to fig. 1 of the specification, a technical problem to be solved by this embodiment is that the existing single-center telephone traffic center mode has the following disadvantages:
1) although the traditional single-center telephone traffic center can meet the use requirements under the general conditions, when the abnormal conditions are met, the effective response capability provided by the traditional single-center telephone traffic center is limited, the risk resistance is poor, and particularly, the server is broken down when a large risk is met, so that huge economic loss is caused.
2) Compared with the processing capacity of double centers, the processing capacity of a single center is poorer, and the method cannot well adapt to the increasing demand of continuously developed services.
The method for constructing the telephone traffic platform with the double-activity center disaster recovery mechanism comprises the following steps:
the system comprises a first center 1, a second center 2, a client 3, a server 4 and a management end 5, wherein the client 3 performs information interaction with the first center 1 and/or the second center 2, the server 4 performs information interaction with the first center 1 and/or the second center 2, and the management end 5 performs information interaction with the first center 1 and/or the second center 2;
the first center 1 is used for supporting the operation of a first telephone traffic system and taking over the operation of a second telephone traffic system when the second center 2 fails;
the second center 2 is used for supporting the operation of a second telephone traffic system and taking over the operation of the first telephone traffic system when the first center 1 fails;
the client 3 is used for the client to perform system use operation;
the service end 4 is used for providing service for customers by customer service;
the management terminal 5 is used for an administrator to perform maintenance and management on the system.
In a specific embodiment, the first center 1 includes a first anomaly feedback unit 101, a first processing unit 102 and a first storage unit 103;
the first anomaly feedback unit 101 is configured to determine a working state of the first center 1, and send a first center 1 working state anomaly report to the client matching unit 303 in the client 3 and/or the anomaly allocation unit 403 in the server 4 when the first center 1 working state is anomalous;
the first processing unit 102 is configured to receive first client group call information and/or second client group call information sent by the client matching unit 303 in the client 3, and send the first client group call information and/or the second client group call information to the customer service receiving unit 402 in the server 4; the first processing unit 102 is further configured to receive first customer service group call information and/or second customer service group call information sent by the customer service allocating unit 403 in the service end 4, and send the first customer service group call information and/or the second customer service group call information to the customer receiving unit 302 in the client 3;
the first storage unit 103 is used for storing data of the first center 1 during operation.
In a specific embodiment, the second center 2 includes a second anomaly feedback unit 201, a second processing unit 202 and a second storage unit 203;
the second anomaly feedback unit 201 is configured to determine a working state of the second center 2, and send a second center 2 working state anomaly report to the client matching unit 303 in the client 3 and/or the anomaly allocation unit 403 in the server 4 when the working state of the second center 2 is abnormal;
the second processing unit 202 is configured to receive the first client group call information and/or the second client group call information sent by the client matching unit 303 in the client 3, and send the first client group call information and/or the second client group call information to the customer service receiving unit 402 in the server 4; the second processing unit 202 is further configured to receive first customer service group call information and/or second customer service group call information sent by the customer service allocating unit 403 in the service end 4, and send the first customer service group call information and/or second customer service group call information to the customer receiving unit 302 in the client 3;
the second storage unit 203 is used for storing data of the second center 2 during operation.
In a specific embodiment, the client 3 comprises a client calling unit 301, a client receiving unit 302 and a client matching unit 303;
the client incoming call unit 301 is used for a client to make a system access incoming call and sending current client incoming call state information to the client matching unit 303 when the client makes the system access incoming call;
the client receiving unit 302 is configured to receive first customer service group call information and/or second customer service group call information sent by the first processing unit 102 and/or the second processing unit 202;
the client matching unit 303 is configured to receive current client incoming call state information sent by the client incoming call unit 301, and match a client as a first client group or a second client group according to the current client incoming call state information; the client matching unit 303 is further configured to receive a first center 1 working state exception report sent by the first exception feedback unit 101; the customer matching unit 303 is further configured to receive a second center 2 working state exception report sent by the second exception feedback unit 201; the client matching unit 303 is further configured to send the first client group call information to the first processing unit 102 in the first center 1 when the work state exception report of the first center 1 is not received, and the client matching unit 303 is further configured to send the first client group call information to the second processing unit 202 in the second center 2 when the work state exception report of the first center 1 is received; the customer matching unit 303 is further configured to send the second customer group call information to the second processing unit 202 in the second center 2 when the second center 2 operation state exception report is not received, and the customer matching unit 303 is further configured to send the second customer group call information to the first processing unit 102 in the first center 1 when the second center 2 operation state exception report is received.
In a specific embodiment, the service end 4 includes a customer service calling unit 401, a customer service receiving unit 402, and a customer service allocating unit 403;
the customer service call-in unit 401 is used for the customer service to perform customer call-in access and sending the current called-in customer state information to the customer service distribution unit 403 when the customer service performs access call-in to the customer;
the customer service receiving unit 402 is configured to receive first customer group call information and/or second customer group call information sent by the first processing unit 102 and/or the second processing unit 202;
the customer service distribution unit 403 is configured to receive the current called client status information sent by the customer service calling unit 401, and match a customer service with a first customer service group or a second customer service group according to the current called client status information; the customer service distribution unit 403 is further configured to receive a first center 1 working state exception report sent by the first exception feedback unit 101; the customer service distribution unit 403 is further configured to receive a second center 2 working state exception report sent by the second exception feedback unit 201; the customer service distribution unit 403 is further configured to send the first customer service group call information to the first processing unit 102 in the first center 1 when the abnormal report of the working state of the first center 1 is not received, and the customer service distribution unit 403 is further configured to send the first customer service group call information to the second processing unit 202 in the second center 2 when the abnormal report of the working state of the first center 1 is received; the customer service distribution unit 403 is further configured to send the second customer service group call information to the second processing unit 202 in the second center 2 when the second center 2 work state exception report is not received, and the customer service distribution unit 403 is further configured to send the second customer service group call information to the first processing unit 102 in the first center 1 when the second center 2 work state exception report is received.
A working principle of a telephone traffic platform construction method with a double-activity center disaster recovery mechanism is as follows:
in this embodiment, the first anomaly feedback unit 101 determines the working state of the first center 1, and sends a report of the working state anomaly of the first center 1 to the client matching unit 303 in the client 3 and/or the anomaly allocation unit 403 in the server 4 when the working state of the first center 1 is abnormal; the second anomaly feedback unit 201 determines the working state of the second center 2, and sends an anomaly report of the working state of the second center 2 to the client matching unit 303 in the client 3 and/or the anomaly allocation unit 403 in the server 4 when the working state of the second center 2 is abnormal; the client calls in the system access through the client call-in unit 301, the client call-in unit 301 sends the current client call-in state information to the client matching unit 303 when the client calls in the system access, the client matching unit 303 matches the client as a first client group or a second client group according to the current client call-in state information, the client matching unit 303 receives the first center 1 working state abnormal report sent by the first abnormal feedback unit 101 and the second center 2 working state abnormal report sent by the second abnormal feedback unit 201, respectively, the client matching unit 303 sends the first client group call-in information to the first processing unit 102 in the first center 1 when not receiving the first center 1 working state abnormal report, sends the first client group call-in information to the second processing unit 202 in the second center 2 when receiving the first center 1 working state abnormal report, when the working state abnormal report of the second center 2 is not received, the second customer group call information is sent to the second processing unit 202 in the second center 2, when the working state abnormal report of the second center 2 is received, the second customer group call information is sent to the first processing unit 102 in the first center 1, and the customer receiving unit 302 receives the first customer service group call information and/or the second customer service group call information sent by the first processing unit 102 and/or the second processing unit 202; the customer service performs customer call access through the customer service call incoming unit 401, and sends current called customer state information to the customer service distribution unit 403 when the customer service performs access call to a customer, the customer service receiving unit 402 receives first customer group call information and/or second customer group call information sent by the first processing unit 102 and/or the second processing unit 202, the customer service distribution unit 403 receives the current called customer state information sent by the customer service call incoming unit 401, and matches the customer service to a first customer service group or a second customer service group according to the current called customer state information, the customer service distribution unit 403 respectively receives a first center 1 working state abnormity report sent by the first abnormity feedback unit 101 and a second center 2 working state abnormity report sent by the second abnormity feedback unit 201, and the customer service distribution unit 403 sends the first customer service group call information to a first processing unit in the first center 1 when not receiving the first center 1 working state abnormity report The element 102 sends the first customer service group call information to the second processing unit 202 in the second center 2 when receiving the report of the abnormal working state of the first center 1, sends the second customer service group call information to the second processing unit 202 in the second center 2 when not receiving the report of the abnormal working state of the second center 2, and sends the second customer service group call information to the first processing unit 102 in the first center 1 when receiving the report of the abnormal working state of the second center 2.
The embodiment has the following beneficial effects:
1. the invention adopts a double-center telephone traffic center mode, has strong risk resistance and is safer and more reliable.
2. The invention adopts a double-center telephone traffic center mode, has stronger system operation capability and can better adapt to the ever-increasing service requirement.
While the invention has been described in connection with what is presently considered to be the most practical and preferred embodiment, it is to be understood that the invention is not to be limited to the disclosed embodiment, but on the contrary, is intended to cover various modifications and equivalent arrangements included within the spirit and scope of the appended claims.

Claims (5)

1. A telephone traffic platform construction method with a double-activity center disaster recovery mechanism comprises a first center (1), a second center (2), a client (3), a server (4) and a management end (5),
the first center (1) supports the operation of a first telephone traffic system and takes over the operation of a second telephone traffic system when the second center (2) fails;
the second center (2) supports the operation of a second telephone traffic system and takes over the operation of the first telephone traffic system when the first center (1) fails;
the client (3) is used for the client to carry out system use operation;
the service end (4) is used for customer service to provide service for customers;
the management end (5) is used for an administrator to maintain and manage the system;
the client (3) performs information interaction with the first center (1) and/or the second center (2), the server (4) performs information interaction with the first center (1) and/or the second center (2), and the management end (5) performs information interaction with the first center (1) and/or the second center (2).
2. The traffic platform construction method with dual-active center disaster recovery mechanism according to claim 1, wherein the first center (1) comprises a first exception feedback unit (101), a first processing unit (102) and a first storage unit (103);
the first abnormity feedback unit (101) is used for judging the working state of the first center (1), and sending a first center (1) working state abnormity report to a client matching unit (303) in the client (3) and/or an abnormity distribution unit (403) in the server (4) when the first center (1) working state is abnormal;
the first processing unit (102) is configured to receive first client group call-in information and/or second client group call-in information sent by a client matching unit (303) in the client (3), and send the first client group call-in information and/or the second client group call-in information to a client service receiving unit (402) in the server (4); the first processing unit (102) is further configured to receive first customer service group call-in information and/or second customer service group call-in information sent by a customer service distribution unit (403) in the server (4), and send the first customer service group call-in information and/or the second customer service group call-in information to a customer receiving unit (302) in the client (3);
the first storage unit (103) is used for storing data when the first center (1) runs.
3. The traffic platform construction method with dual-active center disaster recovery mechanism according to claim 2, wherein the second center (2) comprises a second exception feedback unit (201), a second processing unit (202) and a second storage unit (203);
the second abnormity feedback unit (201) is used for judging the working state of the second center (2), and sending a second center (2) working state abnormity report to a client matching unit (303) in the client (3) and/or an abnormity distribution unit (403) in the server (4) when the working state of the second center (2) is abnormal;
the second processing unit (202) is configured to receive first client group call information and/or second client group call information sent by the client matching unit (303) in the client (3), and send the first client group call information and/or the second client group call information to the customer service receiving unit (402) in the server (4); the second processing unit (202) is further configured to receive first customer service group call information and/or second customer service group call information sent by a customer service distribution unit (403) in the server (4), and send the first customer service group call information and/or the second customer service group call information to a customer receiving unit (302) in the client (3);
the second storage unit (203) is used for storing data when the second center (2) runs.
4. The traffic platform construction method with disaster recovery for double centers of livelihood as claimed in claim 3, wherein said client (3) comprises a client call-in unit (301), a client receiving unit (302) and a client matching unit (303);
the client incoming call unit (301) is used for the client to make a system access incoming call and sending the current client incoming call state information to the client matching unit (303) when the client makes the system access incoming call;
the client receiving unit (302) is used for receiving first customer service group call information and/or second customer service group call information sent by the first processing unit (102) and/or the second processing unit (202);
the client matching unit (303) is used for receiving current client incoming call state information sent by the client incoming call unit (301) and matching the client into a first client group or a second client group according to the current client incoming call state information; the client matching unit (303) is further configured to receive a first center (1) working state exception report sent by the first exception feedback unit (101); the client matching unit (303) is further configured to receive a second center (2) working state exception report sent by the second exception feedback unit (201); the client matching unit (303) is further configured to send the first client group call information to the first processing unit (102) in the first center (1) when the abnormal working state report of the first center (1) is not received, and the client matching unit (303) is further configured to send the first client group call information to the second processing unit (202) in the second center (2) when the abnormal working state report of the first center (1) is received; the client matching unit (303) is further configured to send the second client group call information to the second processing unit (202) in the second center (2) when the working state exception report of the second center (2) is not received, and the client matching unit (303) is further configured to send the second client group call information to the first processing unit (102) in the first center (1) when the working state exception report of the second center (2) is received.
5. The traffic platform construction method with double disaster recovery and disaster recovery functions according to any one of claims 1 to 4, wherein the service end (4) comprises a customer service call unit (401), a customer service receiving unit (402) and a customer service distributing unit (403);
the customer service calling unit (401) is used for customer service to perform customer calling access and sending the current called customer state information to the customer service distribution unit (403) when the customer service performs the customer calling access;
the customer service receiving unit (402) is used for receiving first customer group call information and/or second customer group call information sent by the first processing unit (102) and/or the second processing unit (202);
the customer service distribution unit (403) is used for receiving the current called client state information sent by the customer service calling unit (401), and matching customer service into a first customer service group or a second customer service group according to the current called client state information; the customer service distribution unit (403) is also used for receiving a first center (1) working state abnormity report sent by the first abnormity feedback unit (101); the customer service distribution unit (403) is further used for receiving a second center (2) working state abnormity report sent by a second abnormity feedback unit (201); the customer service distribution unit (403) is further configured to send the first customer service group call information to a first processing unit (102) in the first center (1) when the working state exception report of the first center (1) is not received, and the customer service distribution unit (403) is further configured to send the first customer service group call information to a second processing unit (202) in the second center (2) when the working state exception report of the first center (1) is received; the customer service distribution unit (403) is further configured to send second customer service group call information to a second processing unit (202) in the second center (2) when the working state exception report of the second center (2) is not received, and the customer service distribution unit (403) is further configured to send the second customer service group call information to a first processing unit (102) in the first center (1) when the working state exception report of the second center (2) is received.
CN202210502768.3A 2022-05-09 2022-05-09 Telephone traffic platform construction method with double-activity-center disaster recovery mechanism Pending CN114780297A (en)

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