CN114676855B - Work order archiving processing method and device and electronic equipment - Google Patents
Work order archiving processing method and device and electronic equipment Download PDFInfo
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Abstract
The application discloses a work order archiving processing method, a work order archiving processing device and electronic equipment, which at least solve the problems that the workload of monitoring equipment and related parties is increased and high-frequency faults are inconvenient to manage and control in the existing work order archiving method. The method comprises the following steps: acquiring fault description information carried by a work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment; determining a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the pre-archiving observation period is obtained by carrying out exponential fit analysis on historical time distribution information of the times of faults of the fault equipment; monitoring whether the malfunctioning device reoccurs the malfunction within the pre-archive observation period; and archiving the work order to be archived based on the monitoring result of the fault equipment.
Description
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to a method and an apparatus for processing work order archiving, and an electronic device.
Background
The fault worksheet is used as an important supporting means in centralized fault management, and the function of the fault worksheet is mainly reflected in the overall process control of fault management, including fault notification, trace in the processing process, feedback of the processing result, post-maintenance quality assessment and the like.
In the existing whole-flow control process, the monitoring equipment generally generates a corresponding fault work order according to the monitoring result of each network device and distributes the fault work order to an operation and maintenance party for operation and maintenance processing, the operation and maintenance party sends the fault work order to a quality inspection party after the operation and maintenance processing, the quality inspection party performs quality inspection on the operation and maintenance result and files and stores the fault work order after the quality inspection passes. However, under the condition that the operation and maintenance party does not thoroughly process the fault work orders, the same fault equipment frequently generates the same fault, so that the monitoring equipment repeatedly distributes the same fault work orders, the workload of the monitoring equipment and each related party is increased, and the control of high-frequency faults is inconvenient.
Disclosure of Invention
The embodiment of the application provides a work order archiving processing method, a work order archiving processing device and electronic equipment, which at least solve the problems that the workload of monitoring equipment and related parties is increased and high-frequency faults are inconvenient to manage in the existing work order archiving method.
In order to solve the technical problems, the following technical solutions are adopted in the embodiments of the present application:
in a first aspect, an embodiment of the present application provides a method for archiving and processing a work order, including:
acquiring fault description information carried by a work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment;
determining a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the pre-archiving observation period is obtained by carrying out exponential fit analysis on historical time distribution information of the times of faults of the fault equipment;
monitoring whether the malfunctioning device reoccurs the malfunction within the pre-archive observation period;
and archiving the work order to be archived based on the monitoring result of the fault equipment.
Optionally, the determining, based on the fault description information, a pre-archiving observation period that matches the work order to be archived includes:
and determining the pre-archiving observation period matched with the work order to be archived based on the pre-archiving observation period corresponding to different faults of the fault equipment and the faults described by the fault description information.
Optionally, before determining a pre-archiving observation period matching the work order to be archived based on the fault description information, the method further includes:
For each fault of the fault equipment, acquiring historical time distribution information of the times of the fault equipment, wherein the historical time distribution information comprises the historical times of the fault equipment in a plurality of unit time periods, and the plurality of unit time periods are obtained by dividing the appointed historical time periods;
performing exponential fitting on the historical frequency proportion of the faults of the fault equipment in a plurality of unit time periods respectively to obtain probability density functions corresponding to the faults;
determining the probability of the fault equipment to reproduce the fault in each unit time period based on the probability density function;
selecting a unit time period with the highest probability change rate compared with the probability corresponding to the last unit time period from the plurality of unit time periods;
and determining a pre-archiving observation period corresponding to the fault by the fault equipment based on the selected unit time period.
Optionally, the archiving processing of the work order to be archived based on the monitoring result of the fault device includes:
sending the work order to be archived to an operation and maintenance party under the condition that the fault equipment is in the pre-archiving observation period again;
And under the condition that the fault equipment does not generate the fault in the pre-archiving observation period, storing the work order to be archived into a pre-established work order archiving library.
Optionally, before determining a pre-archiving observation period matching the work order to be archived based on the fault description information, the method further includes:
matching the fault description information carried by the work order to be archived with the fault description information carried by the historical work order stored in the pre-established work order archiving library;
and determining that the historical worksheet, which is carried by the fault description information and is matched with the fault description information carried by the worksheet to be archived, does not exist in the worksheet archiving library.
Optionally, after matching the fault description information carried by the work order to be archived with the fault description information carried by the historical work order stored in the pre-established work order archiving library, the method further includes:
and if the historical worksheet which is carried by the fault description information and carried by the worksheet to be archived exists in the worksheet archiving library, updating the regeneration identification information of the matched historical worksheet, wherein the regeneration identification information is determined based on the identification information of the matched historical worksheet and the accumulated times of faults of the fault equipment.
Optionally, after updating the regeneration identification information of the matched historical worksheet, the method further comprises:
acquiring a fault reason corresponding to the matched historical worksheet;
and sending the fault reasons and the work orders to be archived to an operation and maintenance party.
In a second aspect, an embodiment of the present application provides a worksheet archiving and processing device, including:
the first acquisition module is used for acquiring fault description information carried by a work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment;
the first determining module is used for determining a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the pre-archiving observation period is obtained by carrying out exponential fit analysis on historical time distribution information of the times of faults of the fault equipment;
the monitoring module is used for monitoring whether the fault equipment is in the pre-archiving observation period or not;
and the archiving processing module is used for archiving the work order to be archived based on the monitoring result of the fault equipment.
In a third aspect, an embodiment of the present application provides an electronic device, including:
A processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the method according to the first aspect.
In a fourth aspect, embodiments of the present application provide a computer-readable storage medium, which when executed by a processor of an electronic device, enables the electronic device to perform the method of the first aspect.
The above-mentioned at least one technical scheme that this application embodiment adopted can reach following beneficial effect:
according to the work order archiving processing method provided by the embodiment of the application, based on the fault description information carried by the work order to be archived, a pre-archiving observation period matched with the work order to be archived is determined, whether the fault equipment described by the fault description information has the described faults again in the pre-archiving observation period is monitored, the work order to be archived is archived based on the monitoring result, that is, a pre-archiving process is additionally arranged before the work order to be archived is archived, and archiving processing is carried out after the pre-archiving process. In addition, the fault equipment is obtained by carrying out exponential fitting analysis on the historical time distribution information of the times of faults of the fault equipment in the pre-archiving and observing period corresponding to the faults, and further the time distribution regularity of the faults of the fault equipment in the same faults is considered, so that the operation and maintenance processing condition of the fault equipment can be truly and accurately reflected in the pre-archiving and observing period, adverse effects on the processing efficiency of the work orders to be archived due to the time consumption of the pre-archiving process of the work orders to be archived can be avoided, and the rationality and the effectiveness of management and control of the high-frequency faults are further improved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the application and are incorporated in and constitute a part of this application, illustrate embodiments of the application and together with the description serve to explain the application and do not constitute an undue limitation to the application. In the drawings:
FIG. 1 is a flowchart of a work order archiving method according to an embodiment of the present application;
FIG. 2 is a flowchart of a method for setting a pre-archive observation period according to an embodiment of the present application;
FIG. 3 is a flowchart of another method for processing work order archiving according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present application;
fig. 5 is a structural flowchart of a work order archiving and processing device provided in an embodiment of the present application.
Detailed Description
For the purposes, technical solutions and advantages of the present application, the technical solutions of the present application will be clearly and completely described below with reference to specific embodiments of the present application and corresponding drawings. It will be apparent that the described embodiments are only some, but not all, of the embodiments of the present application. All other embodiments, which can be made by one of ordinary skill in the art without undue burden from the present disclosure, are within the scope of the present disclosure.
The following describes in detail the technical solutions provided by the embodiments of the present application with reference to the accompanying drawings.
Example 1
Referring to fig. 1, an embodiment of the present application provides a work order archiving method, which may be performed by an electronic device, for example, the electronic device may be a server of a mobile network operator. As shown in fig. 1, the method comprises the steps of:
s12, acquiring fault description information carried by a work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment.
The work order to be archived can be a fault work order which is subjected to operation and maintenance processing by an operation and maintenance party and passes quality inspection of a quality inspection party. The fault description information carried by the fault worksheet may specifically include device information of the fault device (such as, but not limited to, a name, a type, a device identifier, an area to which the fault device belongs, etc.) and fault information of the fault device (such as, but not limited to, a fault name, network three-level classification information of the network to which the fault device belongs, etc.).
S14, determining a pre-archiving observation period matched with the work order to be archived based on fault description information carried by the work order to be archived.
The pre-archiving observation period refers to a preset time period for 'observing' the work order to be archived before archiving the work order to be archived, so as to further determine whether to archive the work order to be archived.
The time distribution of the times of faults of the fault equipment meets an exponential distribution rule, and correspondingly, the pre-archiving observation period is obtained by carrying out exponential fitting analysis on the historical time distribution information of the times of faults of the fault equipment, wherein the exponential distribution is obtained based on long-term historical data analysis of different faults of a large number of fault equipment.
Specifically, since the faults generated by different faults may be different and the rules of the historical data of the different faults are different, for example, the historical distribution information of the times of the different faults generated by different fault devices is different, the pre-archiving observation period obtained by the historical time distribution information of the times of the faults generated by the fault devices according to the faults generated by the fault device described by the fault description information carried by the work order to be archived is used as the pre-archiving observation period matched with the work order to be archived. That is, the pre-archiving observation period matched with the work order to be archived refers to the pre-archiving observation period of the fault equipment described by the fault description information carried by the work order to be archived in the corresponding fault.
S16, monitoring whether the fault equipment is in the pre-archiving observation period again.
Specifically, the operation information of the fault equipment can be collected in the pre-archiving and observing period, and whether the same fault occurs again in the preset grading period or not is determined by analyzing the collected operation information.
S18, based on the monitoring result of the fault equipment, archiving the work order to be archived.
Specifically, when the fault equipment is in the pre-archiving observation period and the fault occurs again, the work order to be archived can be sent to the operation and maintenance party, the operation and maintenance party carries out operation and maintenance treatment on the fault equipment again so as to eliminate the fault, avoid the same fault equipment from frequently generating the same fault, further realize effective management and control on the high-frequency fault, and compared with the mode of directly archiving the work order to be archived in the prior art, the method can avoid repeatedly archiving the same work order and reduce the occupation of storage resources.
Under the condition that the fault equipment does not generate the fault in the pre-archiving observation period, the work order to be archived can be stored in a pre-established work order archiving library, compared with the mode of directly archiving the work order to be archived in the prior art, the same fault frequency caused by incomplete operation and maintenance treatment of the fault equipment can be avoided, the repeated dispatching of the same fault work order to an operation and maintenance party can be avoided, the workload of the operation and maintenance party, the workload of related parties such as a quality inspection party and the like can be reduced, and the effective management and control of high-frequency faults can be realized.
According to the work order archiving processing method provided by the embodiment of the application, based on the fault description information carried by the work order to be archived, a pre-archiving observation period matched with the work order to be archived is determined, whether the fault equipment described by the fault description information has the described faults again in the pre-archiving observation period is monitored, the work order to be archived is archived based on the monitoring result, that is, a pre-archiving process is additionally arranged before the work order to be archived is archived, and archiving processing is carried out after the pre-archiving process. In addition, the fault equipment is obtained by carrying out exponential fitting analysis on the historical time distribution information of the times of faults of the fault equipment in the pre-archiving and observing period corresponding to the faults, and further the time distribution regularity of the faults of the fault equipment in the same faults is considered, so that the operation and maintenance processing condition of the fault equipment can be truly and accurately reflected in the pre-archiving and observing period, adverse effects on the processing efficiency of the work orders to be archived due to the time consumption of the pre-archiving process of the work orders to be archived can be avoided, and the rationality and the effectiveness of management and control of the high-frequency faults are further improved.
The implementation process of the technical solution provided in the embodiment of the present application is described below with reference to a specific example.
In the step S14, for each fault occurring in each faulty device, the pre-archiving observation period corresponding to the fault occurring in the faulty device may be obtained in advance by performing exponential fit analysis on the historical time distribution information of the number of times the fault occurs in the faulty device. Based on the above, the pre-archiving observation period corresponding to different faults of each fault device can be preset. Accordingly, the step S14 may include: and determining the pre-archiving observation period matched with the work order to be archived based on the pre-archiving observation period corresponding to different faults of the fault equipment and the faults described by the fault description information. More specifically, the fault equipment described by the fault description information carried by the work order to be archived is determined to be a pre-archiving observation period matched with the work order to be archived in the pre-archiving observation period corresponding to the described fault.
It can be understood that the pre-archiving observation periods corresponding to different faults of the fault equipment are preset, so that after the work order to be archived is obtained, the corresponding pre-archiving observation periods can be rapidly determined through the fault description information carried by the work order to be archived, the implementation is simple, and the archiving processing efficiency of the work order to be archived is improved.
For the pre-archiving and observing period corresponding to different faults of the fault equipment in the step S14, the application example further includes a method for setting the pre-archiving and observing period. It should be noted that, the setting of the pre-archiving observation period corresponding to each fault for the fault device is performed in advance according to the long-term history data of the fault device, that is, before step S14, and then in the process of archiving the work order to be archived, the corresponding pre-archiving observation period does not need to be set each time, or the pre-archiving observation period may be periodically updated based on the newly collected long-term history data of the fault device.
Specifically, as shown in fig. 2, the method for setting the pre-archiving observation period includes:
s22, for each fault of the fault equipment, acquiring historical time distribution information of the times of the fault equipment, wherein the historical time distribution information comprises the historical times of the fault equipment in a plurality of unit time periods.
Specifically, long-term history data of the failure device that has failed within a specified history period may be acquired, the long-term history data including the total number of times the failure device has failed within the specified history period and the point in time of each occurrence of the failure. And carrying out statistical analysis on the obtained long-term historical data according to different unit time periods to obtain the times of faults of the fault equipment in each unit time period. Further, for each unit time period, the historical number of times the faulty device failed in the unit time period may be determined as the ratio of the number of times the faulty device failed in the unit time period, based on the ratio between the number of times the faulty device failed in the unit time period and the total number of times the faulty device failed in the specified historical time period.
In addition, the multiple unit time periods can be set in a self-defined mode according to actual needs. For example, the specified historical time period may be 7 months of 19 years to 12 months of 19 years, and accordingly, each day may be divided into 24 unit time periods, i.e., including 0:00-1:00, 1:00-2: 00. 2:00 to 3:00, etc. Accordingly, the particle size per unit time period is 1 hour; as another example, the plurality of unit time periods may further include 120 unit time periods, each having a granularity of 1 hour.
It should be noted that the specified historical period may be any historical period before the current time, such as a day, a year, a month, or the like in the past. Alternatively, the specified history period may also be a history period matching the current period, specifically, include a history period contemporaneous with the current period and/or a history period adjacent to the current period, for example, the current period is 20 years, 4 months, the specified history period may be 19 years, 4 months, or the like; as another example, the current time period is 14:00-15:00 today, then the specified historical time period may include 12:00-13:00 and 13:00-14:00 today.
And S24, performing exponential fitting on the historical frequency proportion of faults of the fault equipment in a plurality of unit time periods respectively to obtain a probability density function corresponding to the faults.
Specifically, the probability density function p (t) corresponding to the fault is shown in the following formula (1).
S26, determining the probability of the fault equipment to reproduce the fault in each unit time period based on the probability density function corresponding to the fault.
Specifically, by integrating the probability density function corresponding to the fault, the probability that the fault device reproduces the fault in each unit time period can be obtained as shown in the formula (2).
Where f (t) represents the probability that the faulty device has failed in the t-th unit time period.
And S28, selecting a unit time period with the maximum change rate of the probability corresponding to the unit time period compared with the probability corresponding to the last unit time period from a plurality of unit time periods.
Specifically, the rate of change of the probability of failure of the failed device within the adjacent two unit time periods can be determined by the following equation (3).
Wherein h (t) represents a rate of change of the probability f (t) that the faulty device fails in the t-th unit time period compared to the probability f (t-1) that the faulty device fails in the t-1 th unit time period.
S30, determining a pre-archiving observation period corresponding to the fault equipment based on the selected unit time period.
For example, the preset plurality of unit time periods includes 120 unit time periods, each of which has a granularity of 1 hour. Correspondingly, comparing and analyzing the change rate of the probability of the fault device in each unit time period with the probability of the fault device in the last unit time period, and obtaining the maximum probability change rate corresponding to the 24 th unit time period, namely the maximum h (24), so that the pre-archiving observation period corresponding to the fault device can be determined to be 24 hours.
It can be understood that, by performing exponential fitting on the historical frequency proportion of faults of the fault equipment in each unit time period respectively to obtain a probability density function corresponding to the faults, then determining the probability distribution condition of faults of the fault equipment in each unit time period based on the probability density function, and further determining the pre-archiving observation period of the fault equipment corresponding to the faults according to the unit time period with the largest probability change rate based on the probability distribution condition because the probability distribution condition reflects the probability distribution rule of the interval time between two adjacent faults of the fault equipment, so that the determined pre-archiving observation period is objective and accurate, the influence of artificial subjective factors is avoided, the problem that the high-frequency faults cannot be effectively managed due to too short pre-archiving observation period is avoided, the archiving efficiency of a work order to be archived is reduced due to too long pre-archiving observation period is avoided, and the consumption of monitoring resources is increased.
Example 2
Referring to fig. 3, another method for archiving a work order is provided in the embodiment of the present application, and the work order archiving method is further improved on the basis of embodiment 1, specifically improved as follows: before determining a pre-archiving observation period that matches a work order to be archived, it is determined that the work order to be archived does not exist in a pre-established work order archiving library. The flowchart of the work order archiving processing method provided in this embodiment is shown in fig. 3.
Specifically, in the present embodiment, steps S32 to S42 are included, wherein step S32 is substantially the same as step S12 in embodiment 1, step S38 is substantially the same as step S14 in embodiment 1, step S40 is substantially the same as step S16 in embodiment 1, and step S42 is substantially the same as step S18 in embodiment 1, and details thereof are not repeated here. The differences are mainly described below, and technical details not described in detail in this embodiment can be found in the work order archiving processing method provided in embodiment 1, which is not described here again.
S32, acquiring fault description information carried by the work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment.
And S34, matching the fault description information carried by the work order to be archived with the fault description information carried by the historical work order stored in the pre-established work order archiving library.
S36, judging whether a historical work order matched with the fault description information carried by the work order to be archived exists in the work order archiving library.
Specifically, each field of the fault description information carried by the work order to be archived can be respectively matched with the corresponding field of each historical work order in the work order archiving library, and whether the historical work order matched with the fault description information carried by the work order to be archived exists in the work order archiving library or not is determined according to the matching result.
If the determination result is no, it is determined that the same history work order as the work order to be archived already exists in the work order archiving library, and in this case, the following steps S38 to S42 are executed.
S38, determining a pre-archiving observation period matched with the work order to be archived based on fault description information carried by the work order to be archived.
And S40, monitoring whether the fault equipment is in the fault again in the pre-archiving observation period.
S42, based on the monitoring result of the fault equipment, archiving the work order to be archived.
It can be understood that in this embodiment, before executing the pre-archiving process for the work order to be archived, it is first determined whether there is a historical work order identical to the work order to be archived in the work order archiving library, and the pre-archiving process is executed only if it is determined that there is no work order to be archived, so that the repeated archiving of the same work order can be avoided, and thus the occupation of storage resources can be reduced.
Further, as shown in fig. 3, in the above step S36, if the determination result is yes, it is determined that there is already a history work order identical to the work order to be archived in the work order archiving library, and in this case, the following step S44 is executed.
And S44, updating the regeneration identification information of the matched historical worksheets, wherein the regeneration identification information is determined based on the identification information of the matched historical worksheets and the accumulated times of faults of the fault equipment.
For example, for each historical work order, the regeneration identification of that historical work order may be represented by "cumulative number of times+identification information".
It can be understood that when the same historical work order as the work order to be archived exists in the work order archiving library, the regeneration identification information of the historical work order is updated, so that related personnel such as an operation and maintenance party, a quality inspection party and the like can clearly and conveniently know the fault condition of the fault equipment.
Further, in another embodiment of the present application, as shown in fig. 3, after the step S44, the work order archiving processing method provided in the foregoing embodiment may further include:
s46, obtaining the fault reason corresponding to the matched historical worksheet.
And S48, sending the fault reasons and the work orders to be archived to the operation and maintenance party.
It can be understood that by sending the failure reason corresponding to the historical work order matched with the work order to be archived and the work order to be archived to the operation and maintenance party, the operation and maintenance party can timely and rapidly carry out corresponding operation and maintenance treatment on the work order to be archived again, and can timely adjust the operation and maintenance treatment strategy according to actual conditions so as to eliminate the failure, improve the operation and maintenance treatment efficiency, avoid the same failure frequently generated by the same failure equipment, and further realize effective management and control of high-frequency failures.
The foregoing describes specific embodiments of the present disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims can be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing are also possible or may be advantageous.
Example 3
Fig. 4 is a schematic structural diagram of an electronic device according to an embodiment of the present application. Referring to fig. 4, at the hardware level, the electronic device includes a processor, and optionally an internal bus, a network interface, and a memory. The Memory may include a Memory, such as a Random-Access Memory (RAM), and may further include a non-volatile Memory (non-volatile Memory), such as at least 1 disk Memory. Of course, the electronic device may also include hardware required for other services.
The processor, network interface, and memory may be interconnected by an internal bus, which may be an ISA (Industry Standard Architecture ) bus, a PCI (Peripheral Component Interconnect, peripheral component interconnect standard) bus, or EISA (Extended Industry Standard Architecture ) bus, among others. The buses may be classified as address buses, data buses, control buses, etc. For ease of illustration, only one bi-directional arrow is shown in FIG. 4, but not only one bus or type of bus.
And the memory is used for storing programs. In particular, the program may include program code including computer-operating instructions. The memory may include memory and non-volatile storage and provide instructions and data to the processor.
The processor reads the corresponding computer program from the nonvolatile memory into the memory and then runs the computer program to form the work order filing processing device on a logic level. The processor is used for executing the programs stored in the memory and is specifically used for executing the following operations:
acquiring fault description information carried by a work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment;
determining a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the pre-archiving observation period is obtained by carrying out exponential fit analysis on historical time distribution information of the times of faults of the fault equipment;
monitoring whether the malfunctioning device reoccurs the malfunction within the pre-archive observation period;
and archiving the work order to be archived based on the monitoring result of the fault equipment.
The method performed by the work order archiving and processing device disclosed in the embodiment shown in fig. 1 of the present application may be applied to a processor or implemented by the processor. The processor may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the above method may be performed by integrated logic circuits of hardware in a processor or by instructions in the form of software. The processor may be a general-purpose processor, including a central processing unit (Central Processing Unit, CPU), a network processor (Network Processor, NP), etc.; but also digital signal processors (Digital Signal Processor, DSP), application specific integrated circuits (Application Specific Integrated Circuit, ASIC), field programmable gate arrays (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components. The disclosed methods, steps, and logic blocks in the embodiments of the present application may be implemented or performed. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the embodiments of the present application may be embodied directly in hardware, in a decoded processor, or in a combination of hardware and software modules in a decoded processor. The software modules may be located in a random access memory, flash memory, read only memory, programmable read only memory, or electrically erasable programmable memory, registers, etc. as well known in the art. The storage medium is located in a memory, and the processor reads the information in the memory and, in combination with its hardware, performs the steps of the above method.
The electronic device may also execute the method of fig. 1 and implement the functions of the work order archiving processing device in the embodiments shown in fig. 1 to 3, which are not described herein.
Of course, other implementations, such as a logic device or a combination of hardware and software, are not excluded from the electronic device of the present application, that is, the execution subject of the following processing flow is not limited to each logic unit, but may be hardware or a logic device.
The present embodiments also provide a computer readable storage medium storing one or more programs, the one or more programs comprising instructions, which when executed by a portable electronic device comprising a plurality of application programs, enable the portable electronic device to perform the method of the embodiment of fig. 1, and in particular to:
acquiring fault description information carried by a work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment;
determining a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the pre-archiving observation period is obtained by carrying out exponential fit analysis on historical time distribution information of the times of faults of the fault equipment;
Monitoring whether the malfunctioning device reoccurs the malfunction within the pre-archive observation period;
and archiving the work order to be archived based on the monitoring result of the fault equipment.
Example 4
Fig. 5 is a schematic structural view of a work order filing processing device according to an embodiment of the present application. Referring to fig. 5, in one software implementation, a work order archiving processing device 500 may include:
the first obtaining module 510 is configured to obtain fault description information carried by a work order to be archived, where the fault description information is used to describe a fault device and a fault occurring in the fault device;
a first determining module 520, configured to determine a pre-archiving observation period matched with the work order to be archived based on the fault description information, where the pre-archiving observation period is obtained by performing exponential fit analysis on historical time distribution information of the number of times the fault occurs in the fault device;
a monitoring module 530 for monitoring whether the faulty device has the fault again in the pre-archiving observation period;
and the archiving processing module 540 is configured to archive the work order to be archived based on the monitoring result of the faulty equipment.
Optionally, the first determining module is specifically configured to:
and determining the pre-archiving observation period matched with the work order to be archived based on the pre-archiving observation period corresponding to different faults of the fault equipment and the faults described by the fault description information.
Specifically, the apparatus 500 further includes:
the second obtaining module is used for obtaining, for each fault occurring in the fault equipment, historical time distribution information of the number of times the fault occurs in the fault equipment before the first determining module determines a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the historical time distribution information comprises a historical number of times the fault occurs in a plurality of unit time periods respectively in the fault equipment, and the plurality of unit time periods are obtained by dividing the appointed historical time periods;
the fitting module is used for carrying out exponential fitting on the historical frequency proportion of the faults of the fault equipment in a plurality of unit time periods respectively to obtain probability density functions corresponding to the faults;
a second determining module, configured to determine, based on the probability density function, probabilities that the fault device reproduces the fault in each unit time period, respectively;
The selecting module is used for selecting a unit time period with the maximum change rate of the probability corresponding to the unit time period compared with the probability corresponding to the last unit time period from the plurality of unit time periods;
and the third determining module is used for determining the pre-archiving observation period corresponding to the fault of the fault equipment based on the selected unit time period.
Optionally, the archiving processing module is specifically configured to:
sending the work order to be archived to an operation and maintenance party under the condition that the fault equipment is in the pre-archiving observation period again;
and under the condition that the fault equipment does not generate the fault in the pre-archiving observation period, storing the work order to be archived into a pre-established work order archiving library.
Optionally, the apparatus 500 further includes:
the matching module is used for matching the fault description information carried by the work order to be archived with the fault description information carried by the historical work order stored in a pre-established work order archiving library before the first determining module determines the pre-archiving observation period matched with the work order to be archived based on the fault description information;
and the fourth determining module is used for determining that the historical worksheet which is matched with the fault description information carried by the worksheet to be archived does not exist in the worksheet archiving library.
Optionally, the apparatus 500 further includes:
the updating module is used for updating the regeneration identification information of the matched historical work order under the condition that the carried fault description information is matched with the fault description information carried by the work order to be archived in the work order archiving library, wherein the regeneration identification information is determined based on the identification information of the matched historical work order and the accumulated times of faults of the fault equipment;
the matching module is further used for triggering the updating module after matching the fault description information carried by the work order to be archived with the fault description information carried by the historical work order stored in the pre-established work order archiving library.
Optionally, the apparatus 500 further includes:
the third acquisition module is used for acquiring the fault reason corresponding to the matched historical work order after the updating module updates the regeneration identification information of the matched historical work order;
and the sending module is used for sending the fault reasons and the work orders to be archived to an operation and maintenance party.
In summary, the foregoing description is only a preferred embodiment of the present application, and is not intended to limit the scope of the present application. Any modification, equivalent replacement, improvement, etc. made within the spirit and principles of the present application should be included in the protection scope of the present application.
The system, apparatus, module or unit set forth in the above embodiments may be implemented in particular by a computer chip or entity, or by a product having a certain function. One typical implementation is a computer. In particular, the computer may be, for example, a personal computer, a laptop computer, a cellular telephone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.
Computer readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of storage media for a computer include, but are not limited to, phase change memory (PRAM), static Random Access Memory (SRAM), dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), read Only Memory (ROM), electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium, which can be used to store information that can be accessed by a computing device. Computer-readable media, as defined herein, does not include transitory computer-readable media (transmission media), such as modulated data signals and carrier waves.
It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article or apparatus that comprises the element.
In this specification, each embodiment is described in a progressive manner, and identical and similar parts of each embodiment are all referred to each other, and each embodiment mainly describes differences from other embodiments. In particular, for system embodiments, since they are substantially similar to method embodiments, the description is relatively simple, as relevant to see a section of the description of method embodiments.
Claims (9)
1. A work order archiving and processing method, comprising:
acquiring fault description information carried by a work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment;
Determining a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the pre-archiving observation period is obtained by carrying out exponential fit analysis on historical time distribution information of the times of faults of the fault equipment;
monitoring whether the malfunctioning device reoccurs the malfunction within the pre-archive observation period;
based on the monitoring result of the fault equipment, archiving the work order to be archived;
wherein before determining a pre-archiving observation period matching the work order to be archived based on the fault description information, further comprising:
for each fault of the fault equipment, acquiring historical time distribution information of the times of the fault equipment, wherein the historical time distribution information comprises the historical times of the fault equipment in a plurality of unit time periods, and the plurality of unit time periods are obtained by dividing appointed historical time periods;
performing exponential fitting on the historical times of occurrence of the faults of the fault equipment in a plurality of unit time periods respectively to obtain a probability density function p (t) corresponding to the faults, wherein, 
T is a unit time period;
based on the probability density function, a probability f (t) that the faulty device reproduces the fault in each unit time period, respectively, is determined,
t unit time period;
selecting a unit time period with the highest probability change rate compared with the probability corresponding to the last unit time period from the plurality of unit time periods;
and determining a pre-archiving observation period corresponding to the fault by the fault equipment based on the selected unit time period.
2. The method of claim 1, wherein the determining a pre-archive observation period that matches the work order to be archived based on the fault description information comprises:
and determining the pre-archiving observation period matched with the work order to be archived based on the pre-archiving observation period corresponding to different faults of the fault equipment and the faults described by the fault description information.
3. The method of claim 1, wherein archiving the work order to be archived based on the monitoring result of the faulty device comprises:
sending the work order to be archived to an operation and maintenance party under the condition that the fault equipment is in the pre-archiving observation period again;
And under the condition that the fault equipment does not generate the fault in the pre-archiving observation period, storing the work order to be archived into a pre-established work order archiving library.
4. The method of claim 1, wherein prior to determining a pre-archiving observation period that matches the work order to be archived based on the fault description information, the method further comprises:
matching the fault description information carried by the work order to be archived with the fault description information carried by the historical work order stored in the pre-established work order archiving library;
and determining that the historical worksheet, which is carried by the fault description information and is matched with the fault description information carried by the worksheet to be archived, does not exist in the worksheet archiving library.
5. The method of claim 4, wherein after matching the fault description information carried by the work order to be archived with the fault description information carried by the historical work orders stored in the pre-established work order archiving repository, the method further comprises:
and if the historical worksheet which is carried by the fault description information and carried by the worksheet to be archived exists in the worksheet archiving library, updating the regeneration identification information of the matched historical worksheet, wherein the regeneration identification information is determined based on the identification information of the matched historical worksheet and the accumulated times of faults of the fault equipment.
6. The method of claim 5, wherein after updating the regeneration identification information of the matched historical worksheet, the method further comprises:
acquiring a fault reason corresponding to the matched historical worksheet;
and sending the fault reasons and the work orders to be archived to an operation and maintenance party.
7. A work order archiving and processing device, comprising:
the first acquisition module is used for acquiring fault description information carried by a work order to be archived, wherein the fault description information is used for describing fault equipment and faults generated by the fault equipment;
the first determining module is used for determining a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the pre-archiving observation period is obtained by carrying out exponential fit analysis on historical time distribution information of the times of faults of the fault equipment;
the monitoring module is used for monitoring whether the fault equipment is in the pre-archiving observation period or not;
the archiving processing module is used for archiving the work order to be archived based on the monitoring result of the fault equipment;
the second obtaining module is used for obtaining, for each fault occurring in the fault equipment, historical time distribution information of the number of times the fault occurs in the fault equipment before the first determining module determines a pre-archiving observation period matched with the work order to be archived based on the fault description information, wherein the historical time distribution information comprises historical number of times the fault occurs in a plurality of unit time periods respectively in the fault equipment, and the plurality of unit time periods are obtained by dividing a designated historical time period;
A fitting module, configured to exponentially fit the historical frequency duty ratios of the faults occurring in the multiple unit time periods by the fault device respectively, to obtain probability density functions p (t) corresponding to the faults, where,
t is a unit time period;
a second determining module for determining, based on the probability density function, probabilities f (t) that the faulty device reproduces the fault in each unit time period, respectively, wherein,
t is a unit time period;
the selecting module is used for selecting a unit time period with the maximum change rate of the probability corresponding to the unit time period compared with the probability corresponding to the last unit time period from the plurality of unit time periods;
and the third determining module is used for determining the pre-archiving observation period corresponding to the fault of the fault equipment based on the selected unit time period.
8. An electronic device, comprising:
a processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the method of any one of claims 1 to 6.
9. A computer readable storage medium, which when executed by a processor of an electronic device, causes the electronic device to perform the method of any of claims 1 to 6.
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