CN114654477B - Service robot control method, system and storage medium based on cloud platform - Google Patents
Service robot control method, system and storage medium based on cloud platform Download PDFInfo
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- CN114654477B CN114654477B CN202210297972.6A CN202210297972A CN114654477B CN 114654477 B CN114654477 B CN 114654477B CN 202210297972 A CN202210297972 A CN 202210297972A CN 114654477 B CN114654477 B CN 114654477B
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/008—Manipulators for service tasks
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J13/00—Controls for manipulators
- B25J13/006—Controls for manipulators by means of a wireless system for controlling one or several manipulators
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- Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
- Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
- Y02P—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN THE PRODUCTION OR PROCESSING OF GOODS
- Y02P90/00—Enabling technologies with a potential contribution to greenhouse gas [GHG] emissions mitigation
- Y02P90/02—Total factory control, e.g. smart factories, flexible manufacturing systems [FMS] or integrated manufacturing systems [IMS]
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Abstract
The application discloses a cloud platform-based service robot control method, a cloud platform-based service robot control system and a storage medium, wherein the control method comprises the following steps: receiving a first instruction issued by a first user, and requesting confirmation of execution; collecting and storing characteristic information of a first user, and executing a first instruction; in the process of executing the first instruction, if a second instruction of the second user is received, acquiring the characteristic information of the second user, and checking whether the characteristic information is matched with the characteristic information of the first user; if the two instructions are matched, further confirming whether the two instructions are identical, if not, executing the second instruction in sequence after the first instruction is executed; if the first instruction and the corresponding position information are not matched, the first instruction and the corresponding position information are uploaded to the cloud platform, and the cloud platform determines that the idle service robot forwards executes the first instruction. The control method and the control system provided by the application can greatly improve the service efficiency of the service robot and improve the customer satisfaction.
Description
Technical Field
The application relates to the technical field of service robots, in particular to a service robot control method, a service robot control system and a storage medium based on a cloud platform.
Background
With the advancement of technology, rapidly evolving Artificial Intelligence (AI) technologies have changed the world. AI is doing more and more things. In recent years, robot technology has been advancing with the development of artificial intelligence technology, and places such as hotels, shops, restaurants and the like have begun to use service robots to provide services for customers.
At present, the service robots are arranged in places such as hotels, shops and restaurants in a small number, and often a plurality of customers consult the same service robot in similar time, but the service robots cannot provide services for the plurality of customers at the same time, so that the service robots are easily interfered by other customers in the process of executing tasks, thereby interrupting the executing tasks and having the problem of task execution disorder.
Based on the above, a scheme capable of reasonably executing tasks and further improving the working efficiency is needed to better provide services for customers.
Disclosure of Invention
The application has the advantages that the service robot control method based on the cloud platform can collect the characteristic information of different users, can sequentially execute the instructions to be executed according to the time sequence when receiving a plurality of instructions, or can automatically distribute the instructions which cannot be immediately executed to the idle service robot, thereby greatly improving the service efficiency of the service robot and effectively improving the customer satisfaction.
The application has the advantages that the service robot control method based on the cloud platform is provided, when no idle service robot exists, the specific one or more service robots can be comprehensively judged based on the number of the instructions to be executed and the current positions of the service robots with the smaller number, and the service efficiency of the service robots is further improved.
The service robot control method based on the cloud platform has the advantages that the service robot is controlled to move in the space below the ground surface and is enabled to serve in the preset robot position, the moving efficiency of the service robot can be effectively improved, meanwhile, accurate position service can be conveniently provided, and the service robot control method is convenient for users to use.
One advantage of the present application is to provide a service robot control method based on a cloud platform, in which a priority level service can be provided when a third instruction of a third user is received, so that management of management personnel, such as execution of a priority task or implementation of emergency measures or forced termination of a current task, is facilitated.
The service robot control system based on the cloud platform has the advantages that service efficiency of the service robot can be effectively improved, and customer satisfaction is improved.
An advantage of the present application is to provide a storage medium for the foregoing cloud platform-based service robot control method.
To achieve at least one of the above advantages, in a first aspect, the present application provides a service robot control method based on a cloud platform, including the steps of:
s10, receiving a first instruction issued by a first user, and requesting the first user to confirm to execute the first instruction;
s20, collecting and storing the characteristic information of the first user, and executing the first instruction;
s30, in the process of executing the first instruction, if at least one second instruction issued by at least one second user is received, acquiring the characteristic information of the second user;
s40, checking whether the characteristic information of the second user is matched with the characteristic information of the first user or not:
s41, if the second instruction is matched with the first instruction, checking whether the second instruction is identical with the first instruction, if the second instruction is identical with the first instruction, continuing to execute the first instruction, and if the second instruction is not identical with the first instruction, pre-storing the second instruction as an instruction to be executed, and sequentially executing the instruction to be executed according to the time sequence of receiving the instruction after the first instruction is executed;
s42, if the first position information is not matched with the second position information, uploading the second instruction and the first position information for receiving the first instruction and the second instruction to a cloud platform, determining at least one idle service robot in a preset range close to the first position by the cloud platform, sending the second instruction to the idle service robot, and controlling the idle service robot to go to the first position to execute the second instruction.
According to an embodiment of the present application, the control method further includes step S43, if there is no idle service robot in the preset range, determining a number of instructions to be executed pre-stored by all service robots in the preset range and a second position of at least three service robots with a minimum number of pre-stored instructions to be executed, determining that at least one service robot stops receiving instructions based on the number of instructions to be executed of at least three service robots with the minimum number of pre-stored instructions to be executed and a distance between the corresponding second position and the first position, and executing the second instructions to the first position after the pre-stored instructions to be executed are completed.
According to an embodiment of the present application, the control method further includes the steps of: defining an estimated time of arrival and an estimated location of arrival of the second service robot for the second user by a display screen and/or voice prompt for the second service robot to execute the second instruction to the first location.
According to an embodiment of the present application, the control method further includes the steps of: determining a plurality of preset service areas within the preset range, setting at least two robot positions suitable for placing the service robots in each preset service area, wherein the expected arrival positions are the robot positions, and controlling the service robots to move between the robot positions of different preset service areas in the space below the ground surface, wherein the service robots controlled to move in the space below the ground surface comprise idle service robots in step S42 and service robots which execute the second instructions to the first position in step S43.
According to an embodiment of the present application, the control method further includes the steps of: and in the process of executing the first instruction or the second instruction, if at least one third instruction issued by at least one third user is received, distributing the third instruction of the third user with the highest level to any one or more service robots based on a priority level rule of the third user pre-stored in the cloud platform, and executing the received third instruction after the service robots execute the current first instruction or the second instruction, or forcibly terminating the execution of the first instruction or the second instruction, so as to execute the received third instruction.
According to an embodiment of the present application, the control method further includes the steps of: based on the face information and/or the voiceprint information, determining whether the feature information of the first user or the second user giving the instruction is consistent with the feature information of the staff member prestored in the cloud platform, and if so, determining the first user or the second user as the third user.
According to an embodiment of the present application, the control method further includes the steps of: and after each instruction is finished, the user requesting to give the instruction confirms the instruction to be finished on a self-contained screen or a service robot receiving the instruction, and when the instruction is confirmed to be finished, the characteristic information of the user is checked again to be consistent, if so, the confirmed instruction is sent to the cloud platform, and the confirmed instruction is recorded under the name of the corresponding user.
In a second aspect, the present application further provides a control system for a service robot based on a cloud platform, including a cloud platform, at least one intelligent terminal, and a plurality of service robots, where the intelligent terminal and the service robots are all communicatively connected to the cloud platform, and the plurality of service robots are distributed in a preset range in a manner that they can be controlled by the cloud platform to move, where the cloud platform is provided with:
the receiving module is used for collecting the characteristic information of the user and receiving the instruction issued by the user;
the storage module is used for storing the characteristic information of the user giving the instruction and the characteristic information of the pre-stored staff;
the verification module is used for verifying whether the characteristic information of the user issuing the second instruction is matched with the characteristic information of the user issuing the first instruction when at least one second instruction is received in the process of executing the first instruction, and if so, further verifying whether the second instruction is identical with the first instruction; and
and the dispatch module is used for dispatching the service robot for executing the first instruction to execute the instructions to be executed according to the time sequence of the received instructions after the execution of the first instruction is completed when the second instruction is verified to be different from the first instruction, uploading the second instruction and the first position information for receiving the first instruction and the second instruction to the cloud platform when the feature information of the user for issuing the second instruction is verified to be not matched with the feature information of the user for issuing the first instruction, determining at least one idle service robot close to the first position within a preset range by the cloud platform, sending the second instruction to the idle service robot, and dispatching the idle service robot to the first position to execute the second instruction.
According to an embodiment of the application, the control system further comprises a moving assembly for moving and fixed-point service of the service robot, wherein the moving assembly comprises a guide rail, a mechanical arm, a plurality of groups of lifting mechanisms and a movable closure;
wherein a plurality of groups of lifting mechanisms are distributed in the preset range, each group of lifting mechanisms comprises at least two lifters capable of lifting reciprocally between the space above the ground surface and the space below the ground surface through an extension channel arranged on the ground surface, and the top of each lifter is suitable for placing the service robot;
wherein the guide rail is used for the service robot to directionally move and extend between a plurality of groups of lifting mechanisms below the ground surface;
the mechanical arm is respectively corresponding to the lifting mechanisms and is used for matching with the cloud platform to automatically grab the service robot on the guide rail to the top of the corresponding lifter;
wherein the mobile closure cooperates with the elevator for closing the extension passage when the elevator is lowered below the ground surface.
In a third aspect, the present application further provides a storage medium for a service robot control method based on a cloud platform, where the storage medium stores a computer program, and the computer program, when executed by a computer, implements the foregoing control method.
These and other objects, features and advantages of the present application will become more fully apparent from the following detailed description.
Drawings
Fig. 1 shows a partial flow diagram of a service robot control method based on a cloud platform according to the present application.
Fig. 2 shows a schematic diagram of distribution positions of ten service robots in the present application.
Fig. 3 shows a schematic structural frame of the service robot control system based on the cloud platform.
Fig. 4 shows a schematic view of the structural framework of the mobile assembly of the present application.
Reference numerals: 100-preset range, 10-cloud platform, 101-receiving module, 102-storage module, 103-verification module, 104-dispatch module, 20-intelligent terminal, 30-service robot, 40-moving assembly, 41-guide rail, 42-mechanical arm, 43-movable closure, 44-robot position.
Detailed Description
The following description is presented to enable one of ordinary skill in the art to make and use the application. The preferred embodiments in the following description are by way of example only and other obvious variations will occur to those skilled in the art. The basic principles of the application defined in the following description may be applied to other embodiments, variations, modifications, equivalents, and other technical solutions without departing from the spirit and scope of the application.
It will be appreciated by those skilled in the art that in the disclosure of the present specification, the terms "longitudinal," "transverse," "upper," "lower," "front," "rear," "left," "right," "vertical," "horizontal," "top," "bottom," "inner," "outer," etc. refer to an orientation or positional relationship based on that shown in the drawings, which is merely for convenience of description and to simplify the description, and do not indicate or imply that the apparatus or elements referred to must have a particular orientation, be constructed and operated in a particular orientation, and therefore, the above terms should not be construed as limiting the present application.
It will be understood that the terms "a" and "an" should be interpreted as referring to "at least one" or "one or more," i.e., in one embodiment, the number of elements may be one, while in another embodiment, the number of elements may be plural, and the term "a" should not be interpreted as limiting the number.
A service robot control method based on a cloud platform according to a preferred embodiment of the present application will be described in detail below, wherein the service robot control method based on a cloud platform can be applied to hotels, shops, restaurants, exhibition halls, various entertainment venues, etc., so as to satisfy service needs of a plurality of users.
Specifically, referring to fig. 1, the service robot control method based on the cloud platform includes the following steps:
s10, receiving a first instruction issued by a first user, and requesting the first user to confirm execution of the first instruction.
For example, the first instruction may be received through a control panel or a display screen of the service robot, or may be received through a mobile terminal used online, such as a tablet computer, a mobile phone, or other mobile devices, for example, through zigbee, bluetooth, the same local area network, or the same WiFi, to implement wireless communication online.
S20, acquiring and storing the characteristic information of the first user, and executing the first instruction, wherein the stored characteristic information of the first user, such as face information and/or voiceprint information, can be combined with the first instruction of the first user as a reference basis to judge the use frequency of the user, so that the preference of the user is analyzed based on big data;
s30, in the process of executing the first instruction, if at least one second instruction issued by at least one second user is received, acquiring the characteristic information of the second user;
s40, checking whether the characteristic information of the second user is matched with the characteristic information of the first user or not:
s41, if the second instruction is matched with the first instruction, checking whether the second instruction is identical with the first instruction, if the second instruction is identical with the first instruction, continuing to execute the first instruction, if the second instruction is not identical with the first instruction, pre-storing the second instruction as an instruction to be executed, and sequentially executing the instruction to be executed according to the time sequence of the received instruction after the first instruction is executed, so that the problem of task disturbance in the task execution process is avoided, and the service efficiency and the service quality are effectively improved;
s42, if the first position information is not matched with the second position information, uploading the second instruction and the first position information for receiving the first instruction and the second instruction to a cloud platform, determining at least one idle service robot in a preset range close to the first position by the cloud platform, sending the second instruction to the idle service robot, and controlling the idle service robot to go to the first position to execute the second instruction. Therefore, when a plurality of instructions or a plurality of tasks occur simultaneously, the problem of task disturbance execution can be avoided, more service robots can be fully utilized to execute different instructions of different users under unified scheduling of the cloud platform, the time of the users is further saved, the service efficiency is improved, and the service quality and the customer satisfaction are improved.
As a preferred embodiment, the control method further includes step S43, if there is no idle service robot in the preset range, determining the number of instructions to be executed pre-stored by all service robots in the preset range and the second position of at least three service robots with the minimum number of pre-stored instructions to be executed, and simultaneously, determining that at least one service robot stops receiving instructions based on the number of instructions to be executed of at least three service robots with the minimum number of pre-stored instructions to be executed and the distance between the corresponding second position and the first position, and executing the second instructions to the first position after the pre-stored instructions to be executed are completed, thereby ensuring that the task amount is less, and the service robot with a shorter distance executes the second instructions.
For example, ten service robots exist within a preset range, wherein ten service robots are respectively defined as 1#, 2#, 3# -10#, distribution positions and the number of pre-stored instructions to be executed are shown in fig. 2, wherein the number of instructions to be executed is simply called "task amount", the 1# service robot executes the first instruction, 5 instructions to be executed are pre-stored in the 2#, 3#, 4# -10 # service robots respectively, 6, 8, 7, 5, 3, 2, 4 instructions to be executed are pre-stored in the 2#, 5, 4# service robots respectively, four service robots with the least pre-stored instructions to be executed are respectively defined as 7#, 8#, 9# and 10# robots, after comprehensively considering the distance between the 2# to 10# service robots except the 1# service robot and the number of pre-stored instructions to be executed of the 2# to be executed by the 2# to the 10# service robot, the first user can be ensured to be enabled to receive the shortest service after all instructions are executed or the first instruction is executed by the 9# service robots.
Further preferably, the control method further comprises the steps of: defining the service robot which goes to the first position to execute the second instruction as a second service robot, and prompting the second user of the expected arrival time and the expected arrival position of the second service robot through a display screen and/or voice so as to give the second user a rough expected time for receiving the service and a follow-up specific position for receiving the service, thereby facilitating the second user to flexibly arrange own things.
In addition, considering that in general, places such as dining halls in dining time and shops in non-dining time can all gather a large number of people, if the service robot moves in the space above the ground surface, the moving speed of the service robot can be very slow under the auxiliary action of monitoring elements such as an obstacle avoidance sensor, a proximity sensor, a visual sensor and the like, and further the user experience is greatly influenced. Therefore, it is further preferable that the control method further includes the steps of: and determining a plurality of preset service areas within the preset range, setting at least two robot positions suitable for placing the service robots in each preset service area, wherein the expected arrival positions are one of the robot positions, and simultaneously controlling the service robots to move between the robot positions of different preset service areas in the space below the ground surface, wherein the service robots controlled to move in the space below the ground surface comprise idle service robots in the step S42 and service robots which execute the second instructions to the first position in the step S43, so that the expected arrival positions of the service robots which move in the space below the ground surface are conveniently clarified through the robot positions, and meanwhile, the moving speed of the service robots is greatly improved, the service efficiency of the service robots is greatly improved, the customer experience is effectively enhanced, and the customer satisfaction is improved.
Some shops, hotels or dining places and the like may also set member levels of users, and the speeds of receiving services of users of different levels may be different; in addition, in some emergency situations, the lost child may be found out urgently by the service robot, or in some dangerous situations, the user may be reminded and evacuated in time by the service robot. Thus, it is further preferred that the control method further comprises the steps of: in the process of executing the first instruction or the second instruction, if at least one third instruction issued by at least one third user is received, the third instruction of the third user with the highest level is distributed to any one or more service robots based on a priority level rule of the third user pre-stored in the cloud platform, and after the service robots execute the current first instruction or the second instruction, the received third instruction is executed, or the execution of the first instruction or the second instruction is forcibly terminated, and the received third instruction is executed, so that more humanized service is provided, and the management operation is easier.
Further preferably, the control method further comprises the steps of: based on the face information and/or the voiceprint information, determining whether the feature information of the first user or the second user giving the instruction is consistent with the feature information of the staff member prestored in the cloud platform, and if so, determining the first user or the second user as the third user. In addition, the third user may be implemented as a smart terminal, thereby providing instructions of a management level or a priority level through a fixed or mobile smart terminal. When the third user is implemented as an intelligent terminal, the intelligent terminal is connected to the cloud platform in a wireless communication manner.
Further preferably, the control method further comprises the steps of: and after each instruction is finished, the user requesting to give the instruction confirms the instruction to be finished on a screen or a service robot receiving the instruction, and when the instruction is confirmed to be finished, the characteristic information of the user is checked again to be consistent, if so, the confirmed instruction is sent to the cloud platform, the confirmed instruction is recorded under the name of the corresponding user, the information of the user is collected, and the preference of the user is analyzed based on the big data theory through the instructions given by the user, so that more humanized and popular products and/or services can be conveniently and subsequently deduced.
In a second aspect, based on the same inventive concept, the present application further provides a control system of a service robot based on a cloud platform, and in connection with fig. 3, the control system includes a cloud platform 10, at least one intelligent terminal 20, and a plurality of service robots 30, wherein the intelligent terminal 20 and the service robots 30 are all communicatively connected to the cloud platform 10, and the plurality of service robots 30 are distributed in a preset range in a manner that they can be controlled by the cloud platform 10 to move, so that positive and effective services can be provided for users in the preset range, and the cloud platform 10 is provided with a receiving module 101, a storage module 102, a verification module 103, and a dispatch module 104.
More specifically, the receiving module 101 is configured to collect characteristic information of a user, such as face information and/or voiceprint information, and receive an instruction issued by the user, and the storage module 102 is configured to store the characteristic information of the user who issued the instruction and the characteristic information of a pre-stored staff. In addition, the verification module 103 is configured to, when at least one second instruction is received during execution of the first instruction, verify whether the feature information of the user who issues the second instruction matches the feature information of the user who issues the first instruction, and if so, further verify whether the second instruction is identical to the first instruction, and if so, continue to execute the first instruction. The dispatch module 104 is configured to, when it is verified that the second instruction is different from the first instruction, dispatch the second instruction as an instruction to be executed, send a service robot 30 that executes the first instruction to execute the instruction to be executed sequentially in time sequence of receiving the instruction after the execution of the first instruction is completed, and, when it is verified that the feature information of the user issuing the second instruction does not match the feature information of the user issuing the first instruction, upload the second instruction and the first location information that receives the first instruction and the second instruction to the cloud platform, determine at least one idle service robot 30 that is close to the first location within a preset range by the cloud platform 10, send the second instruction to the idle service robot 30, and dispatch the idle service robot 30 to execute the second instruction to the first location. If no idle service robot 30 exists in the preset range, determining the number of pre-stored instructions to be executed of all service robots 30 in the preset range and the second positions of at least three service robots 30 with the minimum number of pre-stored instructions to be executed, and simultaneously determining at least one service robot 30 to stop receiving instructions based on the number of the instructions to be executed of at least three service robots 30 with the minimum number of pre-stored instructions to be executed and the distance between the corresponding second positions and the first positions, and executing the second instructions to the first positions after the pre-stored instructions to be executed are executed, so that users are ensured to receive services in the shortest time, and customer experience and customer satisfaction are improved.
Further preferably, the control system further comprises a movement component 40 for movement and pointing services of the service robot. Specifically, with reference to fig. 4, the moving assembly 40 includes a guide rail 41, a mechanical arm 42, several sets of lifting mechanisms, and a movable closure 43;
wherein a plurality of groups of lifting mechanisms are distributed in the preset range 100, each group of lifting mechanisms comprises at least two lifters capable of lifting reciprocally between a space above the ground surface and a space below the ground surface through an extension channel arranged on the ground surface, and the top of the lifters is suitable for placing the service robot, so that the service robot can appear in a preset robot position 44 under the action of the lifters;
wherein the guide rail 41 is used for the directional movement of the service robot and extends between a plurality of groups of the lifting mechanisms below the ground surface;
the mechanical arm 42 corresponds to a plurality of groups of lifting mechanisms respectively, and is used for matching with the cloud platform to automatically grab the service robot on the guide rail 41 to the top of the corresponding lifting mechanism;
wherein the movable closing member 43 is engaged with the elevator for closing the extended passage when the elevator is lowered below the ground surface, so as to prevent foreign matters, rain, water, etc. from falling into the space below the ground surface through the extended passage, thereby affecting the operation of the service robot.
It should be noted that the guide rail 41, the mechanical arm 42, the lifting mechanism and the movable closure 43 are all of the prior art, and the present application is merely based on the fact that these prior art co-operations are proposed to enable the service robot to move in a space below the ground surface while being able to appear at a predetermined robot position 44 to provide an exemplary illustration of the service.
In a third aspect, based on the same inventive concept, the present application further provides a storage medium of a service robot control method based on a cloud platform, where a computer program is stored on the storage medium, and when executed by a computer, the computer program implements the foregoing control method.
The terms "first, second, and third" in the present application are used for descriptive purposes only, do not denote any order, and are not to be construed as indicating or implying relative importance, and these terms are to be construed as names.
It will be appreciated by persons skilled in the art that the embodiments of the application described above and shown in the drawings are by way of example only and are not limiting. The advantages of the present application have been fully and effectively realized. The functional and structural principles of the present application have been shown and described in the examples and embodiments of the application may be modified or practiced without departing from the principles described.
Claims (10)
1. The service robot control method based on the cloud platform is characterized by comprising the following steps of:
s10, receiving a first instruction issued by a first user, and requesting the first user to confirm to execute the first instruction;
s20, collecting and storing the characteristic information of the first user, and executing the first instruction;
s30, in the process of executing the first instruction, if at least one second instruction issued by at least one second user is received, acquiring the characteristic information of the second user;
s40, checking whether the characteristic information of the second user is matched with the characteristic information of the first user or not:
s41, if the second instruction is matched with the first instruction, checking whether the second instruction is identical with the first instruction, if the second instruction is identical with the first instruction, continuing to execute the first instruction, and if the second instruction is not identical with the first instruction, pre-storing the second instruction as an instruction to be executed, and sequentially executing the instruction to be executed according to the time sequence of receiving the instruction after the first instruction is executed;
s42, if the first position information is not matched with the second position information, uploading the second instruction and the first position information for receiving the first instruction and the second instruction to a cloud platform, determining at least one idle service robot in a preset range close to the first position by the cloud platform, sending the second instruction to the idle service robot, and controlling the idle service robot to go to the first position to execute the second instruction.
2. The service robot control method based on the cloud platform as claimed in claim 1, further comprising step S43 of determining a second position of at least three service robots having a minimum number of pre-stored instructions to be executed and of all service robots within the preset range if there is no idle service robot within the preset range, determining at least one service robot to stop receiving instructions based on the minimum number of pre-stored instructions to be executed and a distance between the corresponding second position and the first position, and performing the second instruction to the first position after the pre-stored instructions to be executed are completed.
3. The cloud platform-based service robot control method of claim 2, wherein the service robot that defines the second instruction to the first location is a second service robot, and the second user is prompted with a display screen and/or voice for an estimated time of arrival and an estimated location of arrival of the second service robot.
4. A service robot control method based on a cloud platform as claimed in claim 3, wherein a plurality of predetermined service areas are determined within the predetermined range, and at least two robot positions suitable for placing the service robots are set in each of the predetermined service areas, the predicted arrival positions being the robot positions, the service robots are controlled to move between the robot positions of different predetermined service areas in the space below the ground surface, wherein the service robots controlled to move in the space below the ground surface include an idle service robot in step S42 and a service robot which performs the second instruction to the first position in step S43.
5. The service robot control method according to any one of claims 1 to 4, wherein, in the process of executing the first instruction or the second instruction, if at least one third instruction issued by at least one third user is received, the third instruction of the third user with the highest level is allocated to any one or more service robots based on a priority level rule of the third user pre-stored in the cloud platform, and after the service robot executes the first instruction or the second instruction at the moment after completing the execution of the first instruction or the second instruction, the received third instruction is executed, or the execution of the first instruction or the second instruction is forcibly terminated, so that the received third instruction is executed.
6. The service robot control method based on the cloud platform according to claim 5, wherein whether the feature information of the first user or the second user given the instruction is consistent with the feature information of the staff member prestored in the cloud platform is determined based on face information and/or voiceprint information, and if so, the first user or the second user is determined to be the third user.
7. The service robot control method based on the cloud platform according to claim 6, wherein, each time an instruction is completed, a user requesting to issue the instruction confirms the completion of the instruction on a screen of the user or a service robot receiving the instruction, and when the completion of the instruction is confirmed, the user's feature information is checked again to be consistent, if so, the instruction confirming the completion is transmitted to the cloud platform, and the instruction confirming the completion is recorded under the name of the corresponding user.
8. Service robot control system based on cloud platform, its characterized in that includes cloud platform, at least one intelligent terminal and a plurality of service robot, wherein intelligent terminal and service robot all with cloud platform communication connection, and a plurality of service robot is with can by cloud platform control and the mode distribution that removes in a preset scope, wherein the cloud platform is provided with:
the receiving module is used for collecting the characteristic information of the user and receiving the instruction issued by the user;
the storage module is used for storing the characteristic information of the user giving the instruction and the characteristic information of the pre-stored staff;
the verification module is used for verifying whether the characteristic information of the user issuing the second instruction is matched with the characteristic information of the user issuing the first instruction when at least one second instruction is received in the process of executing the first instruction, and if so, further verifying whether the second instruction is identical with the first instruction; and
and the dispatch module is used for dispatching the service robot for executing the first instruction to execute the instructions to be executed according to the time sequence of the received instructions after the execution of the first instruction is completed when the second instruction is verified to be different from the first instruction, uploading the second instruction and the first position information for receiving the first instruction and the second instruction to the cloud platform when the feature information of the user for issuing the second instruction is verified to be not matched with the feature information of the user for issuing the first instruction, determining at least one idle service robot close to the first position within a preset range by the cloud platform, sending the second instruction to the idle service robot, and dispatching the idle service robot to the first position to execute the second instruction.
9. The cloud platform based service robot control system of claim 8, further comprising a movement assembly for movement and fixed point service of said service robot, wherein said movement assembly comprises a rail, a robotic arm, a plurality of sets of lift mechanisms, and a mobile closure;
wherein a plurality of groups of lifting mechanisms are distributed in the preset range, each group of lifting mechanisms comprises at least two lifters capable of lifting reciprocally between the space above the ground surface and the space below the ground surface through an extension channel arranged on the ground surface, and the top of each lifter is suitable for placing the service robot;
wherein the guide rail is used for the service robot to directionally move and extend between a plurality of groups of lifting mechanisms below the ground surface;
the mechanical arm is respectively corresponding to the lifting mechanisms and is used for matching with the cloud platform to automatically grab the service robot on the guide rail to the top of the corresponding lifter;
wherein the mobile closure cooperates with the elevator for closing the extension passage when the elevator is lowered below the ground surface.
10. A storage medium for a cloud platform based service robot control method, characterized in that the storage medium has stored thereon a computer program which, when executed by a computer, implements the method according to any of claims 1 to 7.
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| CN110457146A (en) * | 2019-04-30 | 2019-11-15 | 北京云迹科技有限公司 | The processing method and processing device of robot data |
| CN111953572A (en) * | 2020-08-07 | 2020-11-17 | 北京猎户星空科技有限公司 | Control method and device of intelligent service equipment |
| CN112990727A (en) * | 2021-03-26 | 2021-06-18 | 中国人民财产保险股份有限公司深圳市分公司 | Robot task execution control method, device, system and medium |
| CN113268331A (en) * | 2021-06-04 | 2021-08-17 | 西安优艾智合机器人科技有限公司 | Robot calling method, robot calling device, management system and storage medium |
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| CN107291078B (en) * | 2017-06-06 | 2019-11-08 | 歌尔股份有限公司 | A kind of dispatching method and device of service robot |
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| CN110457146A (en) * | 2019-04-30 | 2019-11-15 | 北京云迹科技有限公司 | The processing method and processing device of robot data |
| CN111953572A (en) * | 2020-08-07 | 2020-11-17 | 北京猎户星空科技有限公司 | Control method and device of intelligent service equipment |
| CN112990727A (en) * | 2021-03-26 | 2021-06-18 | 中国人民财产保险股份有限公司深圳市分公司 | Robot task execution control method, device, system and medium |
| CN113268331A (en) * | 2021-06-04 | 2021-08-17 | 西安优艾智合机器人科技有限公司 | Robot calling method, robot calling device, management system and storage medium |
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