CN114648371A - Production and sale integrated management platform for flame-retardant ecological board based on Internet of things - Google Patents
Production and sale integrated management platform for flame-retardant ecological board based on Internet of things Download PDFInfo
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Abstract
The invention belongs to the technical field of product production and sales management, and particularly discloses an integrated management platform for production and sales of a flame-retardant ecological board based on the Internet of things, which comprises a flame-retardant board sales management subsystem, a flame-retardant board production management subsystem, a flame-retardant board information storage subsystem and a display terminal, wherein the integrated management platform collects sales data and explanation data of each set sales store of the flame-retardant board, further manage the sale and production of the flame-retardant board, effectively solve the problem that the prior art does not analyze the sale condition of stores, greatly improve the directionality, feasibility and pertinence of the production plan formulation of the flame-retardant board, break through the current one-way management mode, realize the two-way analysis of the stores and the product production, therefore, the sale efficiency of the flame-retardant plate production enterprise is improved to the maximum degree, and meanwhile, the information circulation efficiency between the production department and the sale department of the flame-retardant plate production enterprise is effectively improved.
Description
Technical Field
The invention belongs to the technical field of product production, sales and management, and relates to an integrated management platform for production and sales of a flame-retardant ecological board based on the Internet of things.
Background
In recent years, a large amount of combustible and inflammable materials are used in many public places, the fire hazard of the public places is increased, the flame retardant plate can be widely applied to various public places through the characteristics of inhibiting the spread of fire and reducing the heat of the fire, and therefore the personal safety of personnel is guaranteed.
The production and sales management corresponding to the current fire retardant panel production enterprises is biased to independent management, such as unilateral management of production capacity, production quality, sales volume, inventory and the like, and obviously, the current production and sales management of the fire retardant panel production enterprises has the following problems: 1. the sales is taken as the purpose and the power of production, the important position is occupied in the production decision of enterprises, the sales condition of stores of the enterprises is not analyzed at present, and the directionality, the feasibility and the pertinence of the production plan making of the flame-retardant plate cannot be further improved.
2. The service condition of the sales stores influences the sales volume of the sold products to a great extent, the current sales management of the flame-retardant plate production enterprises does not analyze the service quality of the sales stores, so that reliable and decision-making bases cannot be provided for the formulation of the sales plan corresponding to the sales stores and the correction and modification of the sales management, and reasonable data cannot be provided for the evaluation of the sales efficiency of each set sales store.
3. At present, a mode of integrally managing a flame-retardant plate production enterprise based on the production and sale relationship of the flame-retardant plate is not available, the information circulation efficiency between a production department and a sale department of the flame-retardant plate production enterprise cannot be improved, and meanwhile, the deviation of the production direction of the flame-retardant plate cannot be effectively avoided, so that resource waste and stock overstock are easily caused.
Disclosure of Invention
In view of this, in order to solve the problems in the background art, an integrated management platform for production and sale of a flame-retardant ecological board based on the internet of things is provided.
The purpose of the invention can be realized by the following technical scheme: the invention provides an integrated management platform for production and sale of a flame-retardant ecological board based on the Internet of things.
The flame-retardant board sales management subsystem comprises a store sales information acquisition module, a store explanation information auxiliary processing module and a store sales service comprehensive evaluation module; the store sales information acquisition module comprises a store basic sales information acquisition unit and a store explanation information acquisition unit.
And the store explanation information auxiliary processing module is used for positioning explanation information corresponding to service personnel in each collection day of each set sales store in a preset collection period from the store explanation information collection unit and carrying out auxiliary processing on the explanation information.
The store sales service comprehensive evaluation module is used for evaluating the comprehensive sales service quality corresponding to each set sales store in a preset acquisition period, counting to obtain the comprehensive sales service quality index corresponding to each set sales store in the preset acquisition period, and recording the comprehensive sales service quality index as the comprehensive sales service quality index
I denotes a number corresponding to each set store, i =1, 2.
The flame-retardant plate production management subsystem comprises a store sales volume acquisition module and a flame-retardant plate production analysis module; the system comprises a store sales acquisition module, a fire retardant plate sales management subsystem and a storage module, wherein the store sales acquisition module is used for acquiring sales corresponding to various types of fire retardant plates in various collection days of various set sales stores in a preset collection period, and the sales are called from the fire retardant plate sales management subsystem.
And the flame-retardant plate production analysis module is used for analyzing sales volumes corresponding to the flame-retardant plates of various types in each collection day in a preset collection period based on the set sales shops, counting sales efficiency indexes corresponding to the flame-retardant plates of various types in the preset collection period of the set sales shops, and analyzing production change information of the flame-retardant plates of various types.
The flame retardant board information storage subsystem comprises an explanation database and a store sales database.
And the display terminal is used for displaying the comprehensive sales service quality index corresponding to each set sales store and the production change information result corresponding to each type of flame retardant panel in a background.
As a preferred embodiment of the present invention, the store basic sales information acquiring unit is configured to acquire the number of set sales stores corresponding to the flame retardant sheet, number each set sales store, and acquire the basic sales information corresponding to each set sales store according to a preset acquisition cycle, so as to obtain the basic sales information corresponding to each set sales store in each acquisition day in the preset acquisition cycle, where the basic sales information includes sales type information and sales data information.
The sales type information is the sales type of the flame-retardant plate; the sales data information comprises the number of customers, the residence time corresponding to each customer, the number of consumption customers and the sales volume corresponding to each type of flame retardant board.
As a preferred embodiment of the present invention, the store explanation information collecting unit is configured to collect explanation information corresponding to a service person on each collection day in a preset period of each set sales store, and a specific collecting process of the explanation information collecting unit is as follows: the collection days are numbered according to time, and are marked as 1, 2.
And acquiring the interactive voice of each customer and the waiter in each set sales store in real time through the voice acquisition terminal in each set sales store, and taking the interactive voice as explanation information.
As a preferred embodiment of the present invention, the store explanation information auxiliary processing module specifically processes as follows: step 1, recording explanation information corresponding to service personnel in each collection day of each set sales shop in a preset collection period as target recognition voice.
And 2, identifying target recognition voices corresponding to each acquisition day of each set sales store in a preset acquisition period through a tone recognition technology to obtain the tone types of the target recognition voices, so as to confirm the number of consultation clients, the consultation times of each consultation client and the voice content of each consultation client in each acquisition day of each set sales store in the preset acquisition period.
And 3, analyzing the matched set flame retardant plate information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period based on the voice content corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period to obtain the matched set flame retardant plate information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period, and sending the matched set flame retardant plate information to display equipment in each set sales shop.
And 4, based on the matched set flame retardant board information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period, analyzing the wrong explanation times corresponding to each acquisition day of each set sales shop in the preset acquisition period to obtain the wrong explanation times corresponding to each acquisition day of each set sales shop in the preset acquisition period.
As a preferred embodiment of the present invention, the store sales service comprehensive evaluation module is specifically configured to evaluate basic sales information corresponding to each set sales store on each acquisition day in a preset acquisition period, and specifically performs the following process: extracting the number of customers and the number of consumption customers from the corresponding basic sales information of each set sales shop in each acquisition day in a preset acquisition period, calculating the corresponding customer consumption rate of each set sales shop in each acquisition day in the preset acquisition period, and recording the customer consumption rate as the customer consumption rate
T denotes a number corresponding to each collection day, and t =1, 2.
Extracting the stay time corresponding to each customer from the corresponding basic sales information of each set sales shop in each acquisition day in the preset acquisition period, obtaining the average stay time of each set sales shop in each acquisition day in the preset acquisition period through mean value calculation, and recording the average stay time as
。
Based on the customer consumption rate and the average residence time of the customers corresponding to each collection day of each set sales store in the preset collection period, calculating to obtain the sales quality index corresponding to each collection day of each set sales store in the preset collection period, wherein the specific calculation formula is
，
The sales quality index corresponding to the t-th collection day in the preset collection period of the ith set sales store is expressed,
expressed as a set reference customer consumption rate, a set reference customer stay period,
and the influence weight corresponding to the consumption rate of the preset customer and the influence weight corresponding to the stay time of the customer are weighted.
As a preferred embodiment of the present invention, the store sales service comprehensive evaluation module is further specifically configured to evaluate and process explanation information corresponding to a service person in each collection day of each set sales store in a preset collection period, and specifically performs the following steps: and acquiring the corresponding consultation times of each consultation client in each acquisition day of each set sales shop in a preset acquisition period, and accumulating to obtain the corresponding comprehensive consultation times of each set sales shop in each acquisition day of the preset acquisition period.
Calculating and obtaining the explanation error rate corresponding to each acquisition day of each set sales shop in the preset acquisition period based on the error explanation times and the comprehensive consultation times corresponding to each acquisition day of each set sales shop in the preset acquisition period, and recording the explanation error rate as the explanation error rate
。
Calculating to obtain the service quality index corresponding to each acquisition day of each set sales shop in the preset acquisition period based on the explanation error rate corresponding to each acquisition day of each set sales shop in the preset acquisition period,
wherein
the service quality index corresponding to the t acquisition day of the ith set sales store in the preset acquisition period is expressed,
expressed as setting the service explanation compensation factor.
As a preferred embodiment of the present invention, the specific calculation formula of the comprehensive sales service quality index corresponding to each set sales store in the preset collection period is
，
Respectively expressed as a set sales quality influence weight and a sales service influence weight.
As a preferred embodiment of the present invention, the specific calculation formula of the sales efficiency index corresponding to each type of flame retardant panel in the preset collection period of each set sales store is
What is, what isIn the formula shown in the figure, the formula is shown,
the sales volume corresponding to the jth model flame retardant board in the tth collection day of the ith set sales store in the preset collection period is expressed,
the rated storage inventory quantity corresponding to the jth model flame-retardant plate in the preset acquisition period for the ith set sales store,
for a set reference sales percentage, m represents a set number of sales outlets, j represents a number corresponding to each fire retardant panel model, and j =1, 2.
As a preferred embodiment of the present invention, the analysis of the production change information of each type of flame retardant sheet includes: and comparing the sales efficiency index corresponding to each type of flame-retardant plate in the preset acquisition period of each set sales store with the preset store standard sales index, and confirming the supply and demand states corresponding to each type of flame-retardant plate in the preset acquisition period of each set sales store, wherein the supply and demand states comprise supply shortage, supply and demand balance and supply excess demand.
And positioning various types of flame-retardant plates which are not required by the set sales shops in the preset acquisition period from the supply and demand states corresponding to the various types of flame-retardant plates in the preset acquisition period, marking the flame-retardant plates as the flame-retardant plates capable of increasing the yield, comparing the types corresponding to the flame-retardant plates capable of increasing the yield in the preset acquisition period of the set sales shops with each other, screening to obtain the number of the set sales shops corresponding to the type of the flame-retardant plate capable of increasing the yield, and taking the type of the flame-retardant plate capable of increasing the yield with the largest number of the set sales shops as the type of the target flame-retardant plate capable of increasing the yield.
The method comprises the steps of positioning various types of flame-retardant plates which are supplied and requested by various set sales shops in a preset acquisition period from supply and demand states corresponding to the various types of flame-retardant plates in the preset acquisition period, marking the flame-retardant plates as flame-retardant plates capable of reducing production, comparing the types corresponding to the flame-retardant plates capable of reducing production corresponding to the set sales shops in the preset acquisition period, screening to obtain the number of the set sales shops corresponding to the number of the flame-retardant plates capable of reducing production, and taking the flame-retardant plate type capable of reducing production with the largest number of the set sales shops as a target flame-retardant plate type capable of increasing production.
As a preferred embodiment of the present invention, the explanation database is used for storing each set flame retardant board information, each associated search keyword corresponding to each set flame retardant board information, each associated explanation keyword, and an associated explanation mode; the store sales database is used for storing the number of sales stores set by the flame-retardant plate, the rated storage capacity of each type of flame-retardant plate in each set sales store in a preset acquisition period, and the tone type corresponding to each service person in each set sales store.
Compared with the prior art, the invention has the following beneficial effects: 1. the integrated management platform for the production and sale of the flame-retardant ecological board based on the Internet of things, provided by the invention, collects the sales data and the explanation data of each set sales store of the flame-retardant board, and further manages the sales and the production of the flame-retardant board, on one hand, the problem that the sales condition of the sales store of the flame-retardant board is not analyzed in the prior art is effectively solved, the directionality, the feasibility and the pertinence of the flame-retardant board production plan are greatly improved, the current one-way management mode is broken through, the two-way analysis of the sales stores and the product production is realized, the sales efficiency of a flame-retardant board production enterprise is maximally improved, on the other hand, the integrated management is carried out on the flame-retardant board production enterprise based on the production and sales relationship of the flame-retardant board, the information circulation efficiency between the production department and the sales department of the flame-retardant board production enterprise is effectively improved, and the deviation of the production direction of the flame-retardant board is effectively avoided, the waste of production resources and the risk of stock overstock are reduced.
2. In the flame-retardant board sales management subsystem, the explanation information corresponding to the service personnel in each set sales store is acquired and subjected to auxiliary processing, so that the service quality corresponding to each set sales store is evaluated, reliable and decision-making basis is provided for the formulation of the sales plan corresponding to the sales store and the adjustment and modification of sales management, and reasonable data is provided for the evaluation of the sales efficiency of each set sales store.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a schematic diagram of the platform of the present invention.
FIG. 2 is a schematic diagram showing the connection of the modules of the sales management subsystem of the flame retardant panel.
Fig. 3 is a schematic structural diagram of a store sales information collection module.
FIG. 4 is a schematic structural connection diagram of a production management subsystem of the flame retardant panel.
FIG. 5 is a schematic view of a flame retardant panel information storage subsystem.
Detailed Description
The following description of the embodiments of the present invention is merely exemplary and illustrative of the principles of the present invention, and various modifications, additions and substitutions may be made by those skilled in the art without departing from the spirit of the invention or exceeding the scope of the claims.
Referring to fig. 1, the invention provides an integrated management platform for production and sale of a flame-retardant ecological board based on the internet of things, which comprises a flame-retardant board sale management subsystem, a flame-retardant board production management subsystem, a flame-retardant board information storage subsystem and a display terminal.
Based on the connection relationship shown in the figure, the flame-retardant board sale management subsystem and the flame-retardant board production management subsystem are respectively connected with the display terminal and the flame-retardant board information storage subsystem, and the flame-retardant board sale management subsystem is connected with the flame-retardant board production management subsystem.
Referring to fig. 2, the flame retardant panel sales management subsystem includes a store sales information acquisition module, a store explanation information auxiliary processing module, and a store sales service comprehensive evaluation module; the store sales service comprehensive evaluation module is respectively connected with the store sales information acquisition module and the store explanation information auxiliary processing module; referring to fig. 3, the store sales information collecting module includes a store basic sales information collecting unit and a store explanation information collecting unit.
The store basic sales information acquisition unit is used for acquiring the number of set sales stores corresponding to the flame-retardant plate, numbering the set sales stores according to a preset sequence, acquiring basic sales information corresponding to the set sales stores according to a preset acquisition period, and acquiring the corresponding basic sales information of the set sales stores in each acquisition day in the preset acquisition period, wherein the basic sales information comprises sales type information and sales data information, and the sales type information is the sales model of the flame-retardant plate; the sales data information comprises the number of customers, the residence time corresponding to each customer, the number of consumption customers and the sales volume corresponding to each type of flame retardant board.
It should be noted that the number of the clients corresponding to each set sales shop in each acquisition day in the preset acquisition period and the stay time corresponding to each client are acquired by calling the camera in each set sales shop to identify in the video acquired by each acquisition day in the preset acquisition period, and the specific identification process is not the key point of the present invention, and belongs to the current mature technology, and is not described herein again.
Further, the customer refers to a person who enters a set sales store, the customer refers to a person who consumes in the set sales store, and the number of customers to be consumed is extracted by the cashier management terminal corresponding to each set sales store.
Store explanation information acquisition unit is arranged in setting for each and sets for the sales stores and gathers explanation information that service personnel corresponds in each collection day in the cycle of predetermineeing, and its concrete collection process is: the collection days are numbered according to time, and are marked as 1, 2.
And acquiring the interactive voice of each customer and the waiter in each set sales store in real time through the voice acquisition terminal in each set sales store, and taking the interactive voice as explanation information.
It should be noted that the voice collecting terminal is a voice collector.
Store explanation information auxiliary processing module for from store explanation information acquisition unit fix a position out each and set for the explanation information that service personnel correspond in each collection day of sales shop in presetting the collection cycle, and carry out auxiliary processing to it, its specific handling process as follows: step 1, recording explanation information corresponding to service personnel in each collection day of each set sales shop in a preset collection period as target recognition voice.
And 2, identifying target recognition voices corresponding to each acquisition day of each set sales store in a preset acquisition period through a tone recognition technology to obtain the tone types of the target recognition voices, so as to confirm the number of consultation clients, the consultation times of each consultation client and the voice content of each consultation client in each acquisition day of each set sales store in the preset acquisition period.
Further, the confirming of the number of consulting clients existing in each collection day of each set sales shop within the preset collection period specifically comprises the following steps: and locating the tone type corresponding to each service person in each set sales store from the store sales database.
And matching and comparing the tone type in the target recognition voice corresponding to each acquisition day of each set sales store in a preset acquisition period with the tone type corresponding to each service person in each set sales store, and filtering the tone if the tone type in the target recognition voice corresponding to a certain acquisition day of a certain set sales store in the preset acquisition period is matched with the tone type corresponding to a certain service person in the sales store consistently, so that the number of the filtered residual tone types is counted, and the number is used as the number of consulting clients.
Furthermore, the confirmation of the number of consulting times corresponding to each consulting client and the voice content corresponding to each consulting client in each consulting process includes the following steps: recording the filtered residual tone color types of the set sales shops in the acquisition days in the preset acquisition period as the tone color types of the consultation clients, positioning the occurrence times corresponding to the tone color types of the consultation clients from the target recognition voices corresponding to the acquisition days in the preset acquisition period of the set sales shops, taking the occurrence times as the consultation times corresponding to the consultation clients, and positioning the time points corresponding to the consultation clients from the target recognition voices corresponding to the acquisition days in the preset acquisition period of the set sales shops.
And acquiring time intervals among the consultation time points of each consultation client based on the time points corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in a preset acquisition period, recording the time intervals as consultation time periods, and taking the corresponding target recognition voice in each consultation time period as the initial voice content corresponding to each consultation of each consultation client.
Further tone color recognition is carried out on the preliminary voice content corresponding to each consultation of each consultation client in each collection day of each set sales store in a preset collection period, if other tone color types exist in the preliminary voice corresponding to each consultation of each consultation client in a collection day of a set sales store in the preset collection period, the tone color type is recorded as a removed tone color type, the preliminary voice content containing the tone color type is removed, the remaining preliminary voice content after removal is used as the voice content corresponding to the consultation of the consultation client in the collection day of the set sales store in the preset collection period, therefore, the voice content corresponding to each consultation of each consultation client in each collection day of each set sales store in the preset collection period is respectively obtained, and the voice content corresponding to each consultation client in each consultation of each consultation client can be more accurate by further recognizing and analyzing the tone color type, meanwhile, the interference of the speaking of other people on the subsequent analysis result is eliminated.
It is understood that other timbre types in the foregoing refer to timbre types other than the counsel client and attendant.
And 3, analyzing the matched set flame retardant plate information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period based on the voice content corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period to obtain the matched set flame retardant plate information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period, and sending the matched set flame retardant plate information to display equipment in each set sales shop.
Illustratively, the method comprises the following steps of analyzing matched set flame retardant panel information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in a preset acquisition period: and 3-1, acquiring the tone type corresponding to each consultation client in each acquisition day of each set sales shop in a preset acquisition period.
And 3-2, based on the tone type corresponding to each consultation client in each acquisition day of each set sales store in a preset acquisition period, dividing the voice content corresponding to each consultation client in each consultation into consultation voice and explanation voice to obtain the consultation voice and the explanation voice corresponding to each consultation client in each acquisition day of each set sales store in the preset acquisition period, wherein the tone type corresponding to the consultation voice is the tone type corresponding to the consultation client, and the tone type corresponding to the explanation voice is the tone type corresponding to the service staff.
And 3-3, recognizing the consultation voice and the explanation voice corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in a preset acquisition period through a voice recognition technology, and converting the consultation voice and the explanation voice into a text format to obtain a consultation voice text and an explanation voice text corresponding to each consultation of each consultation client.
And 3-4, identifying the consultation voice text and the explanation voice text corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in a preset acquisition period through a keyword identification technology to obtain the consultation keyword and the explanation keyword corresponding to each consultation of each consultation client.
Step 3-5, enabling each set sales shop to acquire each consult in each acquisition day in a preset acquisition periodEach consultation keyword corresponding to each consultation of the consultation client forms each consultation keyword set corresponding to each consultation client in each acquisition day of each set sales shop in a preset acquisition period
，
The p-th consultation keyword corresponding to the y-th consultation client in the t-th acquisition day in the preset acquisition cycle of the ith set sales store is represented, y represents a number corresponding to each consultation client, y =1,2,. multidot.. multidot.z, c represents a number corresponding to each consultation, c =1,2,. multidot.multidot.multidot.u, p represents a number corresponding to each consultation keyword, p =1,2,. multidot.multidot.multidot.h, t represents a number corresponding to each acquisition day, and t =1, 2.
3-6, locating each associated search keyword corresponding to each set flame retardant board information from the explanation database, and constructing each set flame retardant board information associated keyword set
，
The setting flame retardant board information is expressed as a d-th associated search keyword corresponding to each set flame retardant board information, d is expressed as each set flame retardant board information, f is expressed as a number corresponding to each associated search keyword, and f =1, 2.
In a specific embodiment, d = w1 or w2 or w3, w1, w2, and w3 are respectively expressed as flame retardant panel attribute information, flame retardant panel performance detection retention information, and flame retardant panel processing procedure information.
Step 3-7, substituting each consultation keyword set and each set flame retardant plate information association keyword set corresponding to each consultation client in each acquisition day of each set sales shop in a preset acquisition period into a formula
In obtaining each set sales storeAnd matching degree of each consultation keyword set corresponding to each consultation client in each collection day in a preset collection period with each set flame retardant board information associated keyword set.
And 3-8, sequencing matching degrees corresponding to the consultation keyword sets and the set flame retardant board information associated keyword sets of each consultation client in each acquisition day of each set sales shop in a preset acquisition period from large to small, extracting the set flame retardant board information with the first matching degree rank, and using the set flame retardant board information as the matching set flame retardant board information corresponding to each consultation client in each acquisition day of each set sales shop in the preset acquisition period.
In a specific embodiment, through in will matching the fire-retardant board information of settlement department store sends to the display device in the settlement department store, can be convenient for set for in the department store service personnel to the search of the explanation information of service customer consultation problem on the one hand, service personnel's work efficiency has been improved, on the other hand provides multiple show mode for the customer, the customer of being convenient for is to the acquireing and understanding of fire-retardant board information, the limitation that exists in the simplification manual explanation mode has been avoided, and then the volume of friendship rate of settlement department store has been improved to a certain extent, wherein, display device is the display screen.
And 4, based on the matched set flame retardant board information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period, analyzing the wrong explanation times corresponding to each acquisition day of each set sales shop in the preset acquisition period to obtain the wrong explanation times corresponding to each acquisition day of each set sales shop in the preset acquisition period.
Wherein, to each set for the sales shop in predetermine the collection cycle in each collection day corresponding mistake explanation number of times carry out the analysis, specific analysis process is: and 4-1, positioning each associated explanation keyword of each consultation client in each acquisition day of each set sales shop in a preset acquisition period in the explanation database, wherein the corresponding explanation keywords are matched with the information of the set flame retardant panel.
And 4-2, obtaining explanation keywords corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in a preset acquisition period.
Step 4-3, matching and comparing the explanation keywords corresponding to the consultants of each consultation client in each acquisition day of each set sales shop in a preset acquisition period with the associated explanation keywords corresponding to the matched set flame retardant panel information of each consultation of each consultant client, counting the number of the associated explanation keywords consistent with the explanation keywords, recording the number as the number of the matched explanation keywords, and marking as the number of the matched explanation keywords
Recording the number of the associated explanation keywords corresponding to the matched set flame retardant panel information corresponding to each consultation by each consultation client in each acquisition day of each set sales shop in a preset acquisition period
。
Step 4-4, calculating the explanation accuracy corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in a preset acquisition period by using a formula, wherein the specific calculation formula is
，
Showing the corresponding explanation accuracy of the y consulting client at the c consulting time in the t collecting day of the ith set sales shop in the preset collecting period,
the correction coefficient is a preset explanation correction coefficient.
And 4-5, matching and comparing the explanation accuracy degree corresponding to each consultation of each consultation client in each acquisition day of each set sales store in a preset acquisition period with the set standard explanation accuracy degree, and if the explanation accuracy degree corresponding to each consultation of a certain consultation client in a preset acquisition period of a certain set sales store is smaller than the set standard explanation accuracy degree, recording the explanation of the consultation client in the preset acquisition period of the set sales store as an error explanation, counting the error explanation times corresponding to each acquisition day of each set sales store in the preset acquisition period, and obtaining the error explanation times corresponding to each acquisition day of each set sales store in the preset acquisition period.
The store sales service comprehensive evaluation module is used for evaluating the comprehensive sales service quality corresponding to each set sales store in a preset acquisition period, counting to obtain the comprehensive sales service quality index corresponding to each set sales store in the preset acquisition period, and recording the comprehensive sales service quality index as the comprehensive sales service quality index
I denotes a number corresponding to each set store, i =1, 2.
In a specific embodiment, the store sales service comprehensive evaluation module is specifically configured to evaluate basic sales information corresponding to each set sales store on each acquisition day in a preset acquisition period, and specifically performs the following process: r1, extracting the number of customers and the number of consumption customers from the corresponding basic sales information of each set sales store in each acquisition day in the preset acquisition period, calculating the corresponding customer consumption rate of each set sales store in each acquisition day in the preset acquisition period, and recording the customer consumption rate as the customer consumption rate
Wherein
，
representing the number of the corresponding consuming clients of the ith set sales store in the tth collection day in the preset collection period,
showing the number of corresponding clients in the t-th collection day of the ith set sales store in the preset collection periodTo achieve the purpose.
R2, extracting the stay time corresponding to each customer from the basic sales information corresponding to each acquisition day of each set sales store in the preset acquisition period, obtaining the average stay time of each customer corresponding to each acquisition day of each set sales store in the preset acquisition period through mean value calculation, and recording the average stay time as
。
R3, calculating the sales quality index corresponding to each acquisition day of each set sales store in the preset acquisition period based on the customer consumption rate and the average customer stay time of each set sales store in each acquisition day in the preset acquisition period, wherein the specific calculation formula is
，
The sales quality index corresponding to the t-th collection day in the preset collection period of the ith set sales store is expressed,
expressed as a set reference customer consumption rate, a set reference customer stay period,
and the influence weight corresponding to the consumption rate of the preset customer and the influence weight corresponding to the stay time of the customer.
In another specific embodiment, the store sales service comprehensive evaluation module is further specifically configured to evaluate and process explanation information corresponding to a service person in each collection day of each set sales store within a preset collection period, and the specific execution process is as follows: f1, obtaining the corresponding consultation times of each consultation client in each acquisition day of each set sales shop in a preset acquisition cycle, and accumulating to obtain the corresponding comprehensive consultation times of each set sales shop in each acquisition day of the preset acquisition cycle.
F2, calculating and obtaining the explanation error rate corresponding to each acquisition day of each set sales shop in the preset acquisition period based on the error explanation times and the comprehensive consultation times corresponding to each acquisition day of each set sales shop in the preset acquisition period, and recording the explanation error rate as the explanation error rate
Wherein
，
the number of wrong explanation times corresponding to the t-th collection day in the preset collection period of the ith set sales store, the number of comprehensive consultation times,
expressed as a preset interpretation error compensation coefficient.
F3, calculating the service quality index corresponding to each collection day of each set sales store in the preset collection period based on the explanation error rate corresponding to each collection day of each set sales store in the preset collection period,
wherein
the service quality index corresponding to the t acquisition day of the ith set sales store in the preset acquisition period is expressed,
expressed as setting the service explanation compensation factor.
It should be further noted that the specific calculation formula of the comprehensive sales service quality index corresponding to the preset collection period of the set sales stores is
，
Respectively expressed as a set sales quality influence weight and a sales service influence weight.
In the embodiment of the invention, in the flame-retardant board sales management subsystem, the explanation information corresponding to the service personnel in each set sales store is acquired and subjected to auxiliary processing, so that the service quality corresponding to each set sales store is evaluated, a reliable and decision-making basis is provided for the formulation of the sales plan corresponding to the sales store and the adjustment and modification of the sales management, and reasonable data is provided for the evaluation of the sales efficiency of each set sales store.
Referring to fig. 4, the fire retardant panel production management subsystem includes a store sales acquisition module and a fire retardant panel production analysis module; the system comprises a store sales acquisition module, a fire retardant plate sales management subsystem and a storage module, wherein the store sales acquisition module is used for acquiring sales corresponding to various types of fire retardant plates in various collection days of various set sales stores in a preset collection period, and the sales are called from the fire retardant plate sales management subsystem.
And the flame-retardant plate production analysis module is used for analyzing sales volumes corresponding to the flame-retardant plates of various types in each collection day in a preset collection period based on the set sales shops, counting sales efficiency indexes corresponding to the flame-retardant plates of various types in the preset collection period of the set sales shops, and analyzing production change information of the flame-retardant plates of various types.
Wherein, the specific calculation formula of the sales efficiency index corresponding to each type of flame retardant panel in the preset acquisition period of each set sales store is
In the formula shown, the ratio of the components,
the sales volume corresponding to the jth model flame retardant board in the tth collection day of the ith set sales store in the preset collection period is expressed,
the rated storage inventory quantity corresponding to the jth model flame-retardant plate in the preset acquisition period for the ith set sales store,
for a set reference sales percentage, m represents a set number of sales outlets, j represents a number corresponding to each fire retardant panel model, and j =1, 2.
Further, the analysis is performed on the production change information of each type of flame retardant panel, and the specific analysis process is as follows: the method comprises the steps of firstly, comparing sales efficiency indexes corresponding to various types of flame-retardant plates in a preset acquisition period of each set sales store with preset store standard sales indexes, and confirming supply and demand states corresponding to various types of flame-retardant plates in the preset acquisition period of each set sales store, wherein the supply and demand states comprise supply shortage, supply and demand balance and supply excess demand.
Illustratively, the specific confirmation process of the supply and demand states corresponding to each type of flame retardant panel in the preset acquisition cycle of each set sales store comprises the following steps: if the sales efficiency index corresponding to a certain type of the flame-retardant plate in a preset acquisition period of a certain set sales store is larger than the preset standard sales index of the sales store, judging that the supply and demand state corresponding to the type of the flame-retardant plate in the preset acquisition period of the sales store is supply and demand shortage.
And if the sales efficiency index corresponding to a certain type of the flame-retardant plate in a preset acquisition period of a certain set sales store is equal to the preset standard sales index of the sales store, taking the supply and demand state corresponding to the type of the flame-retardant plate in the preset acquisition period of the sales store as supply and demand balance.
And if the sales efficiency index corresponding to a certain type of the flame-retardant plate in a preset acquisition cycle of a certain set sales store is smaller than the preset store standard sales index, the supply and demand state corresponding to the type of the flame-retardant plate in the preset acquisition cycle of the sales store is determined as supply and over demand.
And secondly, positioning various types of flame-retardant plates which are not in supply and demand in the preset acquisition period of each set sales shop from the supply and demand states corresponding to the various types of flame-retardant plates in the preset acquisition period of each set sales shop, marking the flame-retardant plates as the flame-retardant plates capable of increasing the yield, comparing the models corresponding to the flame-retardant plates capable of increasing the yield in the preset acquisition period of each set sales shop with each other, screening to obtain the number of the set sales shops corresponding to the number of the flame-retardant plates capable of increasing the yield, and taking the number of the flame-retardant plates capable of increasing the yield with the largest number of the set sales shops as the model of the target flame-retardant plate capable of increasing the yield.
And thirdly, positioning various types of flame-retardant plates which are supplied by the set sales shops in the preset acquisition period and are over-demand in the supply and demand states corresponding to the various types of flame-retardant plates in the preset acquisition period from the set sales shops, marking the flame-retardant plates as the flame-retardant plates capable of reducing the production, comparing the models corresponding to the flame-retardant plates capable of reducing the production corresponding to the set sales shops in the preset acquisition period with each other, screening to obtain the number of the set sales shops corresponding to the number of the flame-retardant plates capable of reducing the production, and taking the flame-retardant plate capable of reducing the production with the largest number of the set sales shops as the model of the flame-retardant plate capable of increasing the production.
Referring to fig. 5, the flame retardant panel information storage subsystem includes an explanation database and a store sales database.
The explanation database is used for storing information of each set flame retardant board, each associated search keyword corresponding to the information of each set flame retardant board, each associated explanation keyword and an associated explanation mode; the store sales database is used for storing the number of sales stores set by the flame retardant plate, the rated storage capacity of each type of flame retardant plate in each set sales store in a preset acquisition period, and the tone type corresponding to each service person in each set sales store.
It should be noted that the set information of the flame retardant panel includes attribute information of the flame retardant panel, performance detection and retention information of the flame retardant panel, and processing procedure information of the flame retardant panel, and the associated explanation mode includes image-text explanation, audio explanation, and video explanation.
In a specific embodiment, the attribute information of the flame retardant board includes, but is not limited to, a model, a size, a color, and the like, the performance detection retention information of the flame retardant board includes, but is not limited to, a water resistance detection report and a high temperature resistance detection report, and the processing procedure information of the flame retardant board includes, but is not limited to, checking and drying procedure information, gluing procedure information, cold pressing procedure information, and the like.
And the display terminal is used for displaying the comprehensive sales service quality index corresponding to each set sales store and the production change information result corresponding to each type of flame retardant plate in a background.
The embodiment of the invention collects the sales data and the explanation data of each set sales store of the flame-retardant plate, and then manage the sale and production of the fire-retardant plate, on the one hand, the problem that the sales condition of a store is not analyzed in the prior art is effectively solved, the directionality, the feasibility and the pertinence of the production plan making of the fire-retardant plate are greatly improved, the current one-way management mode is broken, the two-way analysis of the sales store and the product production is realized, the sales efficiency of fire-retardant plate production enterprises is improved to the maximum extent, on the other hand, the production and sales relations based on the fire-retardant plate are used for carrying out integrated management on the fire-retardant plate production enterprises, the information circulation efficiency between the production departments and the sales departments of the fire-retardant plate production enterprises is effectively improved, the deviation of the production direction of the fire-retardant plate is effectively avoided, and the production resource waste and the stock overstock risk are reduced.
The foregoing is illustrative and explanatory only of the present invention, and it is intended that the present invention cover modifications, additions, or substitutions by those skilled in the art, without departing from the spirit of the invention or exceeding the scope of the claims.
Claims (10)
1. An integrated management platform for production and sale of a flame-retardant ecological board based on the Internet of things is characterized by comprising a flame-retardant board sale management subsystem, a flame-retardant board production management subsystem, a flame-retardant board information storage subsystem and a display terminal;
the flame-retardant board sales management subsystem comprises a store sales information acquisition module, a store explanation information auxiliary processing module and a store sales service comprehensive evaluation module; wherein,
the store sales information acquisition module comprises a store basic sales information acquisition unit and a store explanation information acquisition unit;
the store explanation information auxiliary processing module is used for positioning explanation information corresponding to service personnel in each collection day of each set sales store in a preset collection period from the store explanation information collection unit and carrying out auxiliary processing on the explanation information;
the store sales service comprehensive evaluation module is used for evaluating the comprehensive sales service quality corresponding to each set sales store in a preset acquisition period, counting to obtain the comprehensive sales service quality index corresponding to each set sales store in the preset acquisition period, and recording the comprehensive sales service quality index as the comprehensive sales service quality index
I represents a number corresponding to each set sales store, i =1,2, · · m;
the flame-retardant plate production management subsystem comprises a store sales volume acquisition module and a flame-retardant plate production analysis module; wherein,
the system comprises a store sales volume acquisition module, a storage module and a storage module, wherein the store sales volume acquisition module is used for acquiring sales volumes corresponding to various types of flame retardant boards in various acquisition days of various set sales stores in a preset acquisition period from a flame retardant board sales management subsystem;
the flame-retardant plate production analysis module is used for analyzing sales volumes corresponding to various types of flame-retardant plates in various acquisition days of various set sales stores in a preset acquisition period, counting sales efficiency indexes corresponding to various types of flame-retardant plates in the preset acquisition period of the various set sales stores, and further analyzing production change information of various types of flame-retardant plates;
the flame-retardant plate information storage subsystem comprises an explanation database and a store sales database;
and the display terminal is used for displaying the comprehensive sales service quality index corresponding to each set sales store and the production change information result corresponding to each type of flame retardant panel in a background.
2. The integrated management platform for production and sale of the flame-retardant ecological board based on the Internet of things according to claim 1, characterized in that: the store basic sales information acquisition unit is used for acquiring the number of set sales stores corresponding to the flame-retardant plate, numbering the set sales stores, and acquiring basic sales information corresponding to the set sales stores according to a preset acquisition cycle to obtain the corresponding basic sales information of the set sales stores in each acquisition day in the preset acquisition cycle, wherein the basic sales information comprises sales type information and sales data information;
the sales type information is the sales type of the flame-retardant plate; the sales data information comprises the number of customers, the residence time corresponding to each customer, the number of consumption customers and the sales volume corresponding to each type of flame retardant board.
3. The integrated management platform for production and sale of the flame-retardant ecological board based on the Internet of things according to claim 1, characterized in that: store explanation information acquisition unit is arranged in setting for each and sets for the sales stores and gathers explanation information that service personnel corresponds in each collection day in the cycle of predetermineeing, and its concrete collection process is:
numbering the collection days according to time sequence, and sequentially marking the collection days as 1,2,. t,. g;
and acquiring the interactive voice of each customer and the waiter in each set sales store in real time through the voice acquisition terminal in each set sales store, and taking the interactive voice as explanation information.
4. The integrated management platform for production and sale of the flame-retardant ecological board based on the Internet of things according to claim 1, characterized in that: the store explanation information auxiliary processing module comprises the following specific processing procedures:
step 1, recording explanation information corresponding to service personnel in each collection day in a preset collection period of each set sales shop as target recognition voice;
step 2, identifying target recognition voices corresponding to each acquisition day of each set sales store in a preset acquisition period through a tone recognition technology to obtain the tone types of the target recognition voices, so as to confirm the number of consultation clients, the consultation times of each consultation client and the voice content of each consultation client in each acquisition day of each set sales store in the preset acquisition period;
step 3, analyzing matched set flame retardant plate information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in a preset acquisition period based on voice content corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period to obtain matched set flame retardant plate information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period, and sending the matched set flame retardant plate information to display equipment in each set sales shop;
and 4, based on the matched set flame retardant board information corresponding to each consultation of each consultation client in each acquisition day of each set sales shop in the preset acquisition period, analyzing the wrong explanation times corresponding to each acquisition day of each set sales shop in the preset acquisition period to obtain the wrong explanation times corresponding to each acquisition day of each set sales shop in the preset acquisition period.
5. The integrated management platform for production and sale of the flame-retardant ecological board based on the Internet of things according to claim 1, characterized in that: the store sales service comprehensive evaluation module is specifically configured to evaluate basic sales information corresponding to each set sales store on each acquisition day in a preset acquisition period, and specifically performs the following processes:
extracting the number of customers and the number of consumption customers from the corresponding basic sales information of each set sales shop in each acquisition day in a preset acquisition period, calculating the corresponding customer consumption rate of each set sales shop in each acquisition day in the preset acquisition period, and recording the customer consumption rate as the customer consumption rate
T represents a number corresponding to each collection day, and t =1, 2.... g;
extracting the stay time corresponding to each customer from the corresponding basic sales information of each set sales shop in each acquisition day in the preset acquisition period, obtaining the average stay time of each set sales shop in each acquisition day in the preset acquisition period through mean value calculation, and recording the average stay time as
；
Based on the customer consumption rate and the average residence time of the customers corresponding to each collection day of each set sales store in the preset collection period, calculating to obtain the sales quality index corresponding to each collection day of each set sales store in the preset collection period, wherein the specific calculation formula is
，
The sales quality index corresponding to the t-th collection day in the preset collection period of the ith set sales store is expressed,
expressed as a set reference customer consumption rate, a set reference customer stay period,
and the influence weight corresponding to the consumption rate of the preset customer and the influence weight corresponding to the stay time of the customer are weighted.
6. The integrated management platform for production and sale of the flame-retardant ecological board based on the Internet of things according to claim 1, characterized in that: the store sales service comprehensive evaluation module is specifically further used for evaluating and processing explanation information corresponding to service personnel in each collection day of each set sales store in a preset collection period, and the specific execution process is as follows:
acquiring the corresponding consultation times of each consultation client in each acquisition day of each set sales shop in a preset acquisition period, and accumulating to obtain the corresponding comprehensive consultation times of each set sales shop in each acquisition day of the preset acquisition period;
based on the corresponding error explanation times and comprehensive consultation times of each collection day of each set sales shop in the preset collection periodCalculating to obtain the explanation error rate corresponding to each acquisition day of each set sales store in the preset acquisition period, and recording the explanation error rate as
；
Calculating to obtain the service quality index corresponding to each acquisition day of each set sales shop in the preset acquisition period based on the explanation error rate corresponding to each acquisition day of each set sales shop in the preset acquisition period,
wherein, in the process,
the service quality index corresponding to the t acquisition day of the ith set sales store in the preset acquisition period is expressed,
expressed as a set service explanation compensation factor.
7. The integrated management platform for production and sale of the flame-retardant ecological board based on the Internet of things according to claim 1, characterized in that: the specific calculation formula of the comprehensive sales service quality index corresponding to each set sales store in the preset acquisition period is
，
Respectively expressed as a set sales quality influence weight and a set sales service influence weight.
8. The integrated management platform for production and sale of the flame-retardant ecological board based on the Internet of things according to claim 1, characterized in that: each type of flame-retardant plate in preset acquisition period of each set sales storeThe specific calculation formula of the corresponding sales efficiency index is
In the formula shown, the following formula is shown,
the sales volume corresponding to the jth model flame retardant board in the tth collection day of the ith set sales store in the preset collection period is expressed,
the rated storage inventory quantity corresponding to the jth model flame-retardant plate in the preset acquisition period for the ith set sales store,
for a set reference sales percentage, m represents a set number of sales outlets, j represents a number corresponding to each fire retardant panel model, and j =1, 2.
9. The integrated management platform for the production and sale of the flame-retardant ecological plate based on the Internet of things as claimed in claim 1, characterized in that: the method is characterized in that production change information of various types of flame-retardant plates is analyzed, and the specific analysis process comprises the following steps:
comparing the sales efficiency index corresponding to each type of flame-retardant plate in a preset acquisition period of each set sales store with a preset store standard sales index, and confirming the supply and demand state corresponding to each type of flame-retardant plate in the preset acquisition period of each set sales store, wherein the supply and demand state comprises supply shortage, supply and demand balance and supply excess demand;
positioning various types of flame-retardant plates which are not required by each set sales shop in a preset acquisition period from supply and demand states corresponding to the various types of flame-retardant plates in the preset acquisition period of each set sales shop, marking the flame-retardant plates as the flame-retardant plates capable of increasing the yield, comparing the types of the flame-retardant plates capable of increasing the yield in the preset acquisition period of each set sales shop with each other, screening to obtain the number of the set sales shops corresponding to the types of the flame-retardant plates capable of increasing the yield, and taking the type of the flame-retardant plate capable of increasing the yield with the largest number of the set sales shops as the type of the target flame-retardant plate capable of increasing the yield;
the method comprises the steps of positioning various types of flame-retardant plates which are supplied and requested by various set sales shops in a preset acquisition period from supply and demand states corresponding to the various types of flame-retardant plates in the preset acquisition period, marking the flame-retardant plates as flame-retardant plates capable of reducing production, comparing the types corresponding to the flame-retardant plates capable of reducing production corresponding to the set sales shops in the preset acquisition period, screening to obtain the number of the set sales shops corresponding to the number of the flame-retardant plates capable of reducing production, and taking the flame-retardant plate type capable of reducing production with the largest number of the set sales shops as a target flame-retardant plate type capable of increasing production.
10. The integrated management platform for the production and sale of the flame-retardant ecological plate based on the Internet of things as claimed in claim 1, characterized in that: the explanation database is used for storing information of each set flame retardant board, each associated search keyword corresponding to the information of each set flame retardant board, each associated explanation keyword and an associated explanation mode; the store sales database is used for storing the number of sales stores set by the flame-retardant plate, the rated storage capacity of each type of flame-retardant plate in each set sales store in a preset acquisition period, and the tone type corresponding to each service person in each set sales store.
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| WO2021056837A1 (en) * | 2019-09-25 | 2021-04-01 | 苏州思必驰信息科技有限公司 | Customization platform and method for service quality evaluation product |
| CN111597999A (en) * | 2020-05-18 | 2020-08-28 | 常州工业职业技术学院 | 4S shop sales service management method and system based on video detection |
| CN112036784A (en) * | 2020-07-14 | 2020-12-04 | 贵州航天云网科技有限公司 | Medium-small micro-enterprise management system based on SOA system architecture |
| CN113538012A (en) * | 2021-07-26 | 2021-10-22 | 武汉东临碣石电子商务有限公司 | Buyer user intelligent management method based on internet e-commerce platform data analysis |
| CN113657927A (en) * | 2021-08-02 | 2021-11-16 | 上海明略人工智能(集团)有限公司 | Method and device for managing stores according to sales records |
| CN114267340A (en) * | 2021-12-27 | 2022-04-01 | 科大讯飞股份有限公司 | Method, device, storage medium and equipment for evaluating service quality of 4S shop |
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