CN114637940A - Data interaction method and electronic equipment - Google Patents
Data interaction method and electronic equipment Download PDFInfo
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Abstract
The application provides a data interaction method and electronic equipment, and relates to the field of data transmission. According to the data interaction method, when a user browses the first interface by using the second electronic equipment, the first electronic equipment determines that the second electronic equipment displays the first interface, and sends a first request to the first electronic equipment. The first electronic device receives interface data of a first interface sent by the second electronic device in response to the first request. In this way, the first electronic device can display the interface data of the first interface on the second interface. In this way, the customer service personnel maintaining the first electronic device can intuitively see the contents browsed by the user holding the first electronic device. The first electronic device also responds to the confirmation operation of the second request and interacts with the first electronic device in a voice mode. The customer service staff can interact with the user through voice while browsing the first interface, so that problems encountered when browsing the first interface can be solved for the user accurately and efficiently.
Description
Technical Field
The present application relates to the field of data transmission, and in particular, to a data interaction method and an electronic device.
Background
At present, with the development of science and technology, electronic devices have become a part of people's work and life. Generally, various application programs can be installed in the electronic device, and the electronic device can be used for users to realize functions of data browsing, insurance application, financial management, shopping and the like.
In some cases, when a user is confused about content in an interface of an application program during operations such as data browsing, insurance application, financial management, shopping and the like by using the application program, a customer service staff of the application program cannot intuitively perceive a problem faced by the user. Thus, the customer service personnel of the application program cannot help the user to solve the problem accurately and efficiently.
Disclosure of Invention
In a first aspect, the present application provides a data interaction method applied to a communication system, where the communication system includes a first electronic device and a second electronic device. The data interaction method provided by the application comprises the following steps:
when the first electronic equipment determines that the second electronic equipment displays the first interface, sending a first request to the second electronic equipment, wherein the first request is used for indicating to acquire interface data of the first interface;
the first electronic equipment receives interface data of a first interface sent by the second electronic equipment in response to the first request;
the first electronic equipment displays interface data of the first interface on a second interface;
the first electronic equipment receives a second request from the second electronic equipment, wherein the second request is used for indicating voice call;
the first electronic device interacts with the second electronic device in voice in response to the confirmation operation of the second request.
In a second aspect, the present application further provides another data interaction method, including:
the second electronic equipment displays a first interface of the first application program;
the second electronic equipment responds to the trigger operation of the user and sends a first request to the first electronic equipment, wherein the first request is used for indicating that interface data of a first interface is transmitted to the first electronic equipment;
the second electronic equipment receives a second instruction sent by the first electronic equipment after responding to the confirmation operation of the first request, wherein the second instruction is used for indicating that the interface data of the first interface are allowed to be transmitted;
the second electronic equipment responds to the second instruction and sends the interface data of the first interface to the second interface of the first electronic equipment for display;
the second electronic equipment responds to the trigger operation of the user and sends a second request to the first electronic equipment, wherein the second request is used for indicating voice call;
and the second electronic equipment performs voice interaction with the first electronic equipment after the first electronic equipment confirms the second request.
In a third aspect, the present application also provides an electronic device comprising a memory, a processor and a computer program stored in the memory and executable on the processor, the processor causing the electronic device to perform the method according to the first aspect when executing the computer program.
According to the data interaction method and the electronic equipment, when a user uses the second electronic equipment to browse the first interface, the first electronic equipment determines that the second electronic equipment displays the first interface, and sends the first request to the first electronic equipment. The first electronic device receives interface data of a first interface sent by the second electronic device in response to the first request. In this way, the first electronic device can display the interface data of the first interface on the second interface. Therefore, the customer service staff maintaining the first electronic equipment can intuitively know the contents browsed by the user holding the first electronic equipment. Further, the first electronic device also responds to the confirmation operation of the second request and interacts with the first electronic device in a voice mode. Therefore, the customer service staff can interact with the user holding the second electronic equipment in a voice mode while browsing the first interface, and therefore the problems encountered when browsing the first interface can be solved for the user accurately and efficiently.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and together with the description, serve to explain the principles of the application.
Fig. 1 is an interaction schematic diagram of a cloud server, a first electronic device, and a second electronic device according to an embodiment of the present disclosure;
fig. 2 is a flowchart of a data interaction method according to an embodiment of the present application;
fig. 3 is an interface schematic diagram of a second interface displayed by a first electronic device according to an embodiment of the present disclosure;
fig. 4 is an interface schematic diagram illustrating that when the second electronic device displays the first interface, the first electronic device also displays interface data of the first interface in the second interface according to the embodiment of the present application;
fig. 5 is an interface schematic diagram illustrating that when the second electronic device displays the first interface, the first information displayed in the first interface in the second interface of the first electronic device is coded;
fig. 6 is a flowchart illustrating that when the second electronic device updates the first interface, the first electronic device also updates the first interface according to the embodiment of the present application;
fig. 7 is a flowchart illustrating that when a first interface is updated by a first electronic device, a first interface is also updated by a second electronic device according to an embodiment of the present application;
fig. 8 is a diagram illustrating that the second electronic device receives voice data of a user, and queries an answer associated with the voice data from the cloud server;
fig. 9 is a second flowchart of a data interaction method according to an embodiment of the present application;
FIG. 10 is a functional block diagram of a data interaction device according to an embodiment of the present application;
fig. 11 is a circuit connection block diagram of an electronic device according to an embodiment of the present application.
With the above figures, there are shown specific embodiments of the present application, which will be described in more detail below. These drawings and written description are not intended to limit the scope of the inventive concepts in any manner, but rather to illustrate the inventive concepts to those skilled in the art by reference to specific embodiments.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present application, as detailed in the appended claims.
The data interaction method provided by the embodiment of the application is applied to a communication system. As shown in fig. 1, the communication system includes a first electronic device 100, a cloud server 300, and a second electronic device 200. The first electronic device 100 may be an office computer of a customer service staff, and the second electronic device 200 may be a mobile phone of a user. As shown in fig. 2, a data interaction method provided in an embodiment of the present application includes:
s201: the first electronic device 100 transmits a website link of the first interface of the first application to the second electronic device 200.
For example, the first interface of the first application program may be an interface of the financial application for purchasing a financial product, an interface of the insurance application for insuring, and the like, which is not limited herein.
The first electronic device 100 may send the website link of the first interface to the cloud server 300 in response to a trigger operation of the customer service person. The cloud server 300 may send a short message to the second electronic device 200 according to a pre-recorded phone number, where the short message includes a website link of the first interface, and the pre-recorded phone number may be input by the user when the first application registers an account.
S202: the second electronic device 200 displays the first interface of the first application program in response to the user's trigger operation on the website link.
When the user is interested in the first interface of the first application program, the second electronic device 200 acquires the page data of the first interface from the website in response to the trigger operation of the user on the website link, and the acquired page data displays the first interface of the first application program so that the user can browse the first interface.
S203: the second electronic device 200 transmits the second information to the first electronic device 100.
The second electronic device 200 may send second information to the cloud server 300, where the second information may carry an interface identifier of the first interface of the first application program, and the second information is used to indicate that the second electronic device 200 is displaying the first interface. The cloud server 300 may assign a device to the interface identification in the first information. In the embodiment of the present application, the device allocated by the cloud server 300 is the first electronic device 100. Further, the cloud server 300 forwards the first information to the first electronic device 100.
S204: the first electronic device 100 determines that the second electronic device 200 displays the first interface in response to the second information.
Wherein, the above-mentioned S201-S204 can be omitted.
S205: when determining that the second electronic device 200 displays the first interface, the first electronic device 100 sends a first request to the second electronic device 200, where the first request is used to instruct to acquire interface data of the first interface.
Illustratively, as shown in fig. 3, the first electronic device 100 may display a second interface 201, where the second interface 201 includes a text prompt message "the second electronic device 200 is displaying the first interface", and a "request for the same screen" control 202. The first electronic device 100 may send the first request to the cloud server 300 in response to a triggering operation of the "request for same screen" control 202 by a customer service person. Further, the cloud server 300 transmits the first request to the second electronic device 200.
S206: the first electronic device 100 receives interface data of the first interface transmitted by the second electronic device 200 in response to the first request.
After receiving the first request, the second electronic device 200 displays a prompt message "the other party requests to be on the same screen" on the first interface, and a control for indicating agreement and a control for indicating rejection. The first electronic device 100 may transmit interface data of the first interface to the first electronic device 100 after responding to the user's trigger operation of the control indicating the consent.
S207: the first electronic device 100 displays the interface data of the first interface on the second interface.
As shown in fig. 4, while the second electronic device 200 is displaying the interface data of the first interface 201, the first electronic device 100 also displays the interface data of the first interface 201 in the second interface 101. In addition, the second electronic device 200 may also display a text message "this interface is in the same screen" in the first interface 201 to prompt the user that the first electronic device 100 is also displaying the interface data of the first interface 201.
In addition, in the process that the first electronic device 100 also displays the interface data of the first interface 201 in the second interface 101, the cloud server 300 serializes the page data, and the structures of the nodes, attributes, behaviors, and the like of the page data are compressed according to the specified format and then recorded into the cloud server 300. And the page data may be forwarded from the second electronic device 200 to the second electronic device 200 through the cloud server 300 every preset period. The cloud server 300 can perform filtering and cleaning on the received data which is the same as the received data before, so that the data size is reduced in maintenance, and the storage space and the computing resources are saved.
S208: the first electronic device 100 receives a second request from the second electronic device 200, the second request indicating a voice call.
Illustratively, a control 202 for indicating initiation of speech is included in the first interface of the second electronic device 200. The second electronic device 200 sends a second request to the cloud server 300 in response to a user's trigger operation of the voice-initiated control 202. The cloud server 300 transmits the second request to the first electronic device 100.
S209: the first electronic device 100 voice-interacts with the second electronic device 200 in response to the confirmation operation of the second request.
For example, the first electronic device 100 may display the text message of "whether to approve the voice communication" after receiving the second request, and a control for indicating approval of the voice communication and a control for indicating rejection of the voice communication. The first electronic device 100 may interact with the second electronic device 200 in response to a user triggering operation on a control indicating agreement to voice communication.
It should be noted that the voice data interacted between the first electronic device 100 and the second electronic device 200 needs to be forwarded through the cloud server 300.
To sum up, according to the data interaction method provided by the present application, when a user browses a first interface using a second electronic device 200, a first electronic device 100 determines that the second electronic device 200 displays the first interface, and sends a first request to the first electronic device 100. The first electronic device 100 receives interface data of the first interface transmitted by the second electronic device 200 in response to the first request. In this way, the first electronic device 100 can display the interface data of the first interface on the second interface. In this way, the customer service personnel maintaining the first electronic device 100 can intuitively know the content browsed by the user holding the first electronic device 100. Further, the first electronic device 100 also interacts with the first electronic device 100 in voice in response to the confirmation operation of the second request. In this way, the customer service staff can simultaneously browse the first interface and perform voice interaction with the user holding the second electronic device 200, so that the user can accurately and efficiently answer the problem encountered when browsing the first interface.
In addition, after the user and the customer service staff finish the interaction with the second electronic device 200 through the first electronic device 100, the second electronic device 200 may stop sending the page data of the first interface to the first electronic device 100 in response to the user's trigger operation on the control for instructing to end the transmission of the page data. Or, the first electronic device 100 stops receiving the page data of the first interface to the second electronic device 100 in response to the triggering operation of the control for instructing the end of transmitting the page data by the customer service staff.
Optionally, as also shown in fig. 2, the method provided by the implementation of the present application may further include:
s210: the first electronic device 100 receives a first instruction sent by the second electronic device 200 after updating the page data of the first interface 201, where the first instruction is used to instruct to update the page data of the first interface 201 in the second interface 101.
For example, the second electronic device 200 may update the page data of the first interface 201 in response to the trigger operation. The trigger operation includes at least one of a click operation in the first interface 201, a scroll operation, a click operation on the control 205 for indicating a mark in the first interface 201, and an operation of inputting information in the first interface 201, which is not limited herein. Thus, the second electronic device 200 transmits the first instruction to the first electronic device 100.
S211: the first electronic device 100 updates the page data of the first interface 201 at the second interface 101 in response to the first instruction.
The updated page data of the first interface 201 of the first electronic device 100 is the same as the updated page data of the first interface 201 of the second electronic device 200. In this way, the second electronic device 200 can update the page data of the first interface 201 synchronously with the first electronic device 100. Therefore, in the process of explaining the first interface 201 to the user, the customer service staff can update the page data of the first interface 201, for example, scroll the first interface 201, mark the key information in the first interface 201, and the like, so that the customer service staff can help the user to solve the problem more conveniently.
It should be noted that the interface data of the first interface 201 displayed on the second electronic device 200 includes the first information, and the first information is coded or deleted in the second interface 101.
Specifically, the second electronic device 200 may mark a first identifier on a DOM node of first information in the page data of the first interface 201, where the first identifier is used to indicate that the first information is to be printed or deleted. Before sending the page data of the first interface 201 to the first electronic device 100, the second electronic device 200 traverses all DOM nodes, and prints or deletes the first information of the DOM node with the first identifier. However, the page data of the first interface 201 is sent to the first electronic device 100.
Illustratively, the first information may be private information of the user such as an identification number, a mobile phone number, a name, and the like. As shown in fig. 5, private information of the user, such as an identification number, a mobile phone number, a name, and the like, is included in the first interface 201 of the second electronic device 200. When the private information of the user, such as the identification number, the mobile phone number, the name, and the like in the first interface 201 is in the second interface 101 of the second electronic device 200, the private information, such as the identification number, the mobile phone number, the name, and the like, is coded. In addition, private information such as the identification number, the mobile phone number, and the name may also be deleted, so that the private information such as the identification number, the mobile phone number, and the name is not displayed in the second interface 101 of the second electronic device 200. In this way, the privacy of the user can be protected from being revealed.
In addition, as also shown in fig. 4, a first control 103 is included in the second interface 101, and the first control 103 is used for instructing to control the second electronic device 200. After S207 described above, as shown in fig. 6, the method provided by the present application further includes:
s501: the first electronic device 100 sends a third request to the second electronic device 200 in response to the triggering operation of the first control, where the third request is used to instruct to control the second electronic device 200.
S502: the first electronic device 100 receives a first instruction sent by the second electronic device 200 after obtaining the confirmation operation of the third request, and the first instruction is used for indicating permission to control the second electronic device 200.
After receiving the third request, the second electronic device 200 may display text information of the "opposite party request control interface" and a control for indicating agreement with the control and a control for indicating rejection of the control on the first interface 201. The second electronic device 200 may transmit the first instruction to the first electronic device 100 in response to a trigger operation for the control indicating the consent control.
S503: the first electronic device 100 updates the page data of the first interface 201 in response to the trigger operation.
Exemplarily, the first electronic device 100 updates the page data of the first interface 201 in response to the trigger operation. The trigger operation includes at least one of a click operation in the first interface 201, a scroll operation, a click operation on the control 205 for indicating a mark in the first interface 201, and an operation of inputting information in the first interface 201, which is not limited herein.
In an optional embodiment, the first electronic device 100 needs to send a page update request to the second electronic device 200, and after the second electronic device 200 receives a confirmation operation of the page update request, the first electronic device 100 can update the page data of the first interface 201.
S504: the first electronic device 100 controls the second electronic device 200 to update the interface data of the first interface 201, wherein the updated page data of the second electronic device 200 is the same as the updated page data of the first electronic device 100.
Therefore, when the second electronic device 200 of the customer service staff updates the page data of the first page, the first electronic device 100 synchronously updates the page data of the first interface 201, so that the customer service staff can solve the problem for the user more conveniently.
In another embodiment, the second electronic device 200 includes a first control 203, and the first control 203 is used to instruct control of the second electronic device 200. As shown in fig. 7, the method provided by the present application may further include:
s601: the first electronic device 100 receives a third request from the second electronic device 200, the third request indicating control of the second electronic device 200.
The second electronic device 200 may send a third request to the first electronic device 100 in response to a user's triggering operation of the first control 203.
S602: after responding to the confirmation operation of the third request, the second electronic device 200 sends a first instruction to the first electronic device 100, where the first instruction is used to indicate that the second electronic device 200 is allowed to be controlled.
After receiving the third request, the first electronic device 100 may display text information of the "opposite party request control interface" and a control indicating agreement with control and a control indicating rejection of control on the second interface 101. The first electronic device 100 may transmit a first instruction to the second electronic device 200 in response to a trigger operation for a control indicating consent control.
S603: the first electronic device 100 updates the page data of the first interface 201 in response to the trigger operation.
The trigger operation includes at least one of a click operation in the first interface 201, a scroll operation, a mark operation on the first interface 201, and an operation of inputting information in the first interface 201, which is not limited herein.
S604: the first electronic device 100 controls the second electronic device 200 to update the interface data of the first interface 201, wherein the updated page data of the second electronic device 200 is the same as the updated page data of the first electronic device 100.
It should be noted that the interaction data of the first electronic device 100 and the second electronic device 200 in fig. 6 and fig. 7 need to be relayed through the cloud server 300. On the basis of the above embodiments corresponding to fig. 6 and fig. 7, in addition, after the user and the servicer finish the interaction between the first electronic device 100 and the second electronic device 200, the first electronic device 100 may stop receiving the page data from the first interface 201 of the second electronic device 200 in response to the triggering operation of the control for instructing to end the transmission of the page data by the servicer.
Therefore, when the second electronic device 200 of the customer service staff updates the page data of the first page, the first electronic device 100 synchronously updates the page data of the first interface 201, so that the customer service staff can solve the problem for the user more conveniently.
The first interface 201 includes a second control, and the second control is used to indicate a voice question and answer, as shown in fig. 8, the method provided by the present application may further include:
s701: the second electronic device 200 collects voice data of the user in response to the triggering operation of the second control.
The trigger operation in S701 may be a long press operation, a click operation, or the like, which is not limited herein. The user's voice data may be used to indicate a problem that the user needs to address.
S702: the second electronic device 200 converts the voice data into text information and transmits the text information to the cloud server 300.
S703: the cloud server 300 retrieves answers associated with the text information from a preset database according to the text information.
S704: the second electronic device 200 receives and outputs the answer from the cloud server 300.
The answer may be output by the second electronic device 200 in a voice playing mode or in a text mode, which is not limited herein.
Through the S701-S704, the user can automatically consult the database for questions, and convenience and rapidness are achieved.
In addition, the method provided by the embodiment of the application further comprises the following steps:
the cloud server 300 receives interface data from the first interface 201 of the second electronic device 200 and audio when the second electronic device 200 is voice-interacted with the first electronic device 100. The cloud server 300 obtains and stores video data according to the interface data and the audio of the first interface 201. Illustratively, the manner of generating the video data may be: the data for updating the first interface 201 after the operations of scrolling, information input, clicking, etc. input by the user in the first interface 201 may be taken as a sequence of events, each event having a recorded occurrence time. In this way, video data can be generated for a sequence of events and for the time of each event recorded.
Therefore, when communication between customer service personnel and users is in trouble, the supervisor can extract the recorded video data and play the video data. Therefore, the monitoring personnel can conveniently confirm the responsible party with the problem from the customer service personnel and the user from the played video data.
In addition, the cloud server 300 may further determine a time when the video data is generated, record a storage address where the video data is stored, and acquire identity information (e.g., a number) of the customer service person from the first electronic device 100, where the storage address of the video data, the time when the video data is generated, and the identity information of the customer service person are in one-to-one correspondence. Therefore, when communication between the customer service personnel and the user is in trouble, the supervisor can retrieve the storage address of the video data according to the identity information of the customer service personnel and the time of generating the video data, and the retrieval efficiency is high. Therefore, the supervisor can quickly find and play the video data based on the storage address of the video data. In addition, in order to ensure the integrity and non-tamper property of the video data, the video data is subjected to decentralized block chain management to generate a block chain token, so that the video data can be quickly retrieved.
The second electronic device 200 further includes: in the above embodiment, the first interface 201 of the second electronic device 200 includes a control 202 for instructing to initiate voice, a first control 203, a second control 204, and a control 205 for indicating a mark in the first interface 201, and after the second electronic device 200 responds to a trigger operation of the user on the control 206 for instructing to add an additional function, the first electronic device 100 loads and displays a plug-in corresponding to each of the control 202, the control 203, the control 204, and the control 205. In this way, when the page data of the first page acquired by the first electronic device 100 from the website does not include the plug-ins corresponding to the control 202, the control 203, the control 204, and the control 205, the risk of blocking the page data loaded on the first interface 201 can be reduced.
Referring to fig. 9, another data interaction method applied to a communication system is further provided in the embodiments of the present application. As also shown in fig. 1, the communication system includes a first electronic device 100, a cloud server 300, and a second electronic device 200. The cloud server 300 is in communication connection with the first electronic device 100 and the second electronic device 200, respectively. The first electronic device 100 may be an office computer of a customer service staff, and the second electronic device 200 may be a mobile phone of a user. As shown in fig. 9, a data interaction method provided in an embodiment of the present application includes:
s801: the second electronic device 200 displays a first interface of the first application.
S802: the second electronic device 200 transmits a first request to the first electronic device 100 in response to a trigger operation of the user, the first request being used to instruct the first electronic device 100 to transmit interface data of the first interface.
S803: the second electronic device 200 receives a second instruction sent from the first electronic device 100 after responding to the confirmation operation of the first request, wherein the second instruction is used for indicating that the interface data of the first interface are allowed to be transmitted.
S804: the second electronic device 200 transmits the interface data of the first interface to the second interface display of the first electronic device 100 in response to the second instruction.
S805: the second electronic device 200 transmits a second request indicating a voice call to the first electronic device 100 in response to the user's trigger operation.
S806: the second electronic device 200 performs voice interaction with the first electronic device 100 after the first electronic device 100 confirms the second request.
Unlike the embodiment described in fig. 2, in the embodiment described in fig. 2, the servicer requests to acquire the page data of the first interface of the second electronic device 200 from the first electronic device 100 to synchronously display the page data of the first interface of the second electronic device 200 on the first electronic device 100, and in the embodiment described in fig. 9, the user requests to transmit the page data of the first interface to the first electronic device 100 from the second electronic device 200 to synchronously display the page data of the first interface of the second electronic device 200 on the first electronic device 100. It is understood that the principle and effect of the embodiment described in fig. 9 are similar to those of the embodiment described in fig. 2, and are not described in detail herein.
Referring to fig. 10, the present application further provides a data interaction apparatus 1000 applied to the first electronic device 100. The first electronic device 100 and the second electronic device 200 are communicatively connected through the cloud server 300. It should be noted that the data interaction device 1000 provided in the embodiment of the present application has the same basic principle and technical effect as those of the above embodiments, and for the sake of brief description, reference may be made to the corresponding contents in the above embodiments for the part of the embodiment of the present application that is not mentioned. The data interaction device 1000 comprises:
the communication unit 1001, when determining that the second electronic device 200 displays the first interface, sends a first request to the second electronic device 200, where the first request is used to instruct to acquire interface data of the first interface. The communication unit 1001 is further configured to receive interface data of the first interface, which is sent by the second electronic device 200 in response to the first request. The display unit 1003 is configured to display the interface data of the first interface on the second interface. The communication unit 1001 is further configured to receive a second request from the second electronic device 200, where the second request is used for indicating a voice call. A processing unit 1002 for responding to a confirmation operation for the second request; the communication unit 1001 is also used for voice interaction with the second electronic device 200.
In an optional implementation manner, the communication unit 1001 is further configured to receive a first instruction sent by the second electronic device 200 after the page data of the first interface is updated, where the first instruction is used to instruct to update the page data of the first interface in the second interface.
The display unit 1003 is further configured to update the page data of the first interface on the second interface in response to the first instruction. The updated page data of the first interface of the first electronic device 100 is the same as the updated page data of the first interface of the second electronic device 200.
In an alternative embodiment, the interface data of the first interface displayed on the second electronic device 200 includes the first information, and the first information is coded or deleted in the second interface.
In an alternative embodiment, a first control is included in the second interface, and the first control is used for indicating to control the second electronic device 200. The communication unit 1001 is further configured to send a third request to the second electronic device 200 in response to the triggering operation of the first control, where the third request is used to instruct to control the second electronic device 200. The communication unit 1001 is further configured to receive a first instruction sent by the second electronic device 200 after obtaining the confirmation operation of the third request, where the first instruction is used to instruct permission of controlling the second electronic device 200. The communication unit 1001 is further configured to update the page data of the first interface in response to the trigger operation. The communication unit 1001 is further configured to control the second electronic device 200 to update the interface data of the first interface. The updated page data of the second electronic device 200 is the same as the updated page data of the first electronic device 100.
The triggering operation comprises at least one of clicking operation, scrolling operation, marking operation on the first interface and information input operation on the first interface.
Fig. 11 is a block diagram of an electronic device 1100 according to an example embodiment, where the electronic device 1100 may be a computer. The computer may include one or more of the following components: processing component 1102, memory 1104, power component 1106, multimedia component 1108, audio component 1110, input/output (I/O) interface(s) 1112, sensor component 1114, and communications component 1116.
When the processing component 1102 executes the computer program, the computer executes the data interaction method in the above embodiments. The processing component 1102 generally controls the overall operation of the electronic device 1100, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing components 1102 may include one or more processors 1120 to execute instructions to perform all or a portion of the steps of the methods described above. Further, the processing component 1102 may include one or more modules that facilitate interaction between the processing component 1102 and other components. For example, the processing component 1102 may include a multimedia module to facilitate interaction between the multimedia component 1108 and the processing component 1102.
The memory 1104 is configured to store various types of data to support operations at the electronic device 1100. Examples of such data include instructions for any application or method operating on the electronic device 1100, contact data, phonebook data, messages, pictures, videos, and so forth. The memory 1104 may be implemented by any type or combination of volatile or non-volatile storage devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.
The power supply component 1106 provides power to the various components of the electronic device 1100. The power components 1106 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for the electronic device 1100.
The multimedia component 1108 includes a screen that provides an output interface between the electronic device 1100 and a user. In the embodiment of the application, the screen comprises a vehicle-mounted main screen and at least one vehicle-mounted auxiliary screen. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 1108 includes a front facing camera and/or a rear facing camera. The front camera and/or the rear camera may receive external multimedia data when the electronic device 1100 is in an operating mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.
The audio component 1110 is configured to output and/or input audio signals. For example, the audio component 1110 includes a Microphone (MIC) configured to receive external audio signals when the electronic device 1100 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signals may further be stored in the memory 1104 or transmitted via the communication component 1116. In some embodiments, the audio assembly 1110 further includes a speaker for outputting audio signals.
The I/O interface 1112 provides an interface between the processing component 1102 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The sensor assembly 1114 includes one or more sensors for providing various aspects of state assessment for the electronic device 1100. For example, the sensor assembly 1114 may detect an open/closed state of the electronic device 1100, the relative positioning of components, such as a display and keypad of the electronic device 1100, the sensor assembly 1114 may also detect a change in the position of the electronic device 1100 or a component of the electronic device 1100, the presence or absence of user contact with the electronic device 1100, orientation or acceleration/deceleration of the electronic device 1100, and a change in the temperature of the electronic device 1100. Sensor assembly 1114 may include a proximity sensor configured to detect the presence of nearby objects in the absence of any physical contact. The sensor assembly 1114 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 1114 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
The communication component 1116 is configured to facilitate wired or wireless communication between the electronic device 1100 and other devices. The electronic device 1100 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 1116 receives broadcast signals or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 1116 also includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the electronic device 1100 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described methods.
In an exemplary embodiment, a non-transitory computer-readable storage medium comprising instructions, such as the memory 1104 comprising instructions, executable by the processor 1120 of the electronic device 1100 to perform the above-described method is also provided. For example, the non-transitory computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like. The non-transitory computer readable storage medium, when the instructions in the storage medium are executed by the processor of the terminal device, enables the electronic device 1100 to perform the data interaction method shown in fig. 2.
The present application also provides a computer program product comprising a computer program which, when executed by a processor, is adapted to perform the data interaction method as shown in fig. 2.
Other embodiments of the present application will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the application and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the application being indicated by the following claims.
It will be understood that the present application is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the application is limited only by the appended claims.
Claims (11)
1. A data interaction method is applied to a communication system, wherein the communication system comprises a first electronic device and a second electronic device, and the method comprises the following steps:
when the first electronic device determines that the second electronic device displays a first interface, sending a first request to the second electronic device, wherein the first request is used for indicating to acquire interface data of the first interface;
the first electronic device receives interface data of the first interface sent by the second electronic device in response to the first request;
the first electronic equipment displays interface data of the first interface on a second interface;
the first electronic equipment receives a second request from the second electronic equipment, wherein the second request is used for indicating voice call;
and the first electronic equipment responds to the confirmation operation of the second request and interacts with the second electronic equipment in a voice mode.
2. The method of claim 1, wherein after the first electronic device displays the interface data of the first interface on a second interface, the method further comprises:
the first electronic equipment receives a first instruction sent by the second electronic equipment after the page data of the first interface is updated, wherein the first instruction is used for indicating the updating of the page data of the first interface in the second interface;
and the first electronic equipment responds to the first instruction, and updates the page data of the first interface on the second interface, wherein the updated page data of the first interface of the first electronic equipment is the same as the updated page data of the first interface of the second electronic equipment.
3. The method of claim 1, wherein the interface data of the first interface displayed on the second electronic device comprises first information, and the first information is coded or deleted in the second interface.
4. The method according to claim 1, wherein the second interface includes a first control, the first control is used for indicating control of the second electronic device, and after the first electronic device displays the interface data of the first interface on the second interface, the method further comprises:
the first electronic equipment responds to the triggering operation of the first control and sends a third request to the second electronic equipment, and the third request is used for indicating to control the second electronic equipment;
the first electronic device receives a first instruction sent by the second electronic device after the second electronic device obtains the confirmation operation of the third request, wherein the first instruction is used for indicating that the second electronic device is allowed to be controlled;
the first electronic equipment responds to a trigger operation and updates page data of the first interface;
the first electronic device controls the second electronic device to update interface data of the first interface, wherein the updated page data of the second electronic device is the same as the updated page data of the first electronic device.
5. The method of claim 1, wherein after the first electronic device displays the interface data of the first interface at a second interface, the method further comprises:
the first electronic device receives a third request from the second electronic device, wherein the third request is used for indicating to control the second electronic device;
after responding to the confirmation operation of the third request, the second electronic device sends a first instruction to the first electronic device, wherein the first instruction is used for indicating that the second electronic device is allowed to be controlled;
the first electronic equipment responds to a trigger operation and updates page data of the first interface;
and the first electronic equipment controls the second electronic equipment to update the interface data of the first interface, wherein the updated page data of the second electronic equipment is the same as the updated page data of the first electronic equipment.
6. The method of claim 4 or 5, wherein the trigger operation comprises at least one of a click operation in the first interface, a scroll operation, a mark operation on the first interface, and an operation of inputting information in the first interface.
7. The method of claim 1, wherein the communication system further comprises a cloud server, wherein the cloud server is in communication connection with the second electronic device, wherein a second control is included in the first interface, and the second control is used for indicating a voice question and answer, and wherein the method further comprises:
the second electronic equipment responds to the triggering operation of the second control and collects voice data of a user;
the second electronic equipment converts the voice data into text information and sends the text information to the cloud server;
the cloud server retrieves answers related to the text information in a preset database according to the text information;
and the second electronic equipment receives and outputs the answer from the cloud server.
8. The method of claim 1, wherein the communication system further comprises a cloud server communicatively coupled to the second electronic device, the method further comprising:
the cloud server receives interface data of the first interface from the second electronic device and audio of the second electronic device during voice interaction with the first electronic device;
and the cloud server obtains and stores video data according to the interface data of the first interface and the audio.
9. The method of claim 8, wherein the communication system further comprises a cloud server, wherein the cloud server is communicatively coupled to the second electronic device, and wherein the method further comprises:
the cloud server determines the moment of generating the video data, and records a storage address for storing the video data and identity information of the customer service staff acquired from the first electronic device, wherein the storage address of the video data, the moment of generating the video data and the identity information of the customer service staff are in one-to-one correspondence.
10. A method of data interaction, the method comprising:
the second electronic equipment displays a first interface of the first application program;
the second electronic equipment responds to a trigger operation of a user and sends a first request to the first electronic equipment, wherein the first request is used for indicating that interface data of the first interface are transmitted to the first electronic equipment;
the second electronic device receives a second instruction sent by the first electronic device after responding to the confirmation operation of the first request, wherein the second instruction is used for indicating that the interface data of the first interface are allowed to be transmitted;
the second electronic equipment responds to the second instruction and sends the interface data of the first interface to a second interface display of the first electronic equipment;
the second electronic equipment responds to the trigger operation of a user and sends a second request to the first electronic equipment, and the second request is used for indicating voice call;
and the second electronic equipment performs voice interaction with the first electronic equipment after the first electronic equipment confirms the second request.
11. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor, when executing the computer program, causes the electronic device to perform the method of any of claims 1 to 6.
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| CN202210284656.5A CN114637940A (en) | 2022-03-22 | 2022-03-22 | Data interaction method and electronic equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115827133A (en) * | 2022-11-30 | 2023-03-21 | 广州市保伦电子有限公司 | Received information optimization method and system based on document same screen |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115827133A (en) * | 2022-11-30 | 2023-03-21 | 广州市保伦电子有限公司 | Received information optimization method and system based on document same screen |
| CN115827133B (en) * | 2022-11-30 | 2023-10-17 | 广东保伦电子股份有限公司 | Method and system for optimizing received information based on document same screen |
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