CN114611724A - Robotaxi after-sale operation and maintenance management system and method thereof - Google Patents
Robotaxi after-sale operation and maintenance management system and method thereof Download PDFInfo
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Abstract
The invention belongs to the field of network appointment vehicle operation and maintenance, and particularly discloses a Robotaxi after-sale operation and maintenance management system and a method thereof, wherein the Robotaxi after-sale operation and maintenance management system comprises a Robotaxi vehicle end, a cloud platform and a domain controller; the Robotaxi vehicle end is used for collecting fault reports to the vehicle-mounted domain controller; the domain controller is used for transmitting the vehicle fault to the cloud platform; the cloud platform can classify the faults according to the reported faults, classify the risk levels, send a short message notification to an operation and maintenance manager according to the risk levels and recall the vehicles for detection and maintenance; the invention can monitor the vehicle through real-time monitoring, fault data, historical track data, real-time vehicle condition data, operation data statistics and the like, can immediately acquire the early warning short message sent by the system after the vehicle has a fault, and can recall the vehicle to a fixed network point for detection, maintenance or system upgrade through the short message quick response operation and maintenance process, thereby achieving the aim of quick response from the fault of the vehicle.
Description
Technical Field
The invention relates to the field of network appointment vehicle operation and maintenance, in particular to a Robotaxi after-sale operation and maintenance management system and a method thereof.
Background
With the development of Robotaxi network appointments, the safety of on-board security officers and passengers, as well as maintaining efficient operation of the vehicle, has become a concern that must be addressed.
The after-sale operation and maintenance service technology comprises a remote operation and maintenance service support, a data acquisition module, a domain controller module and an online operation and maintenance system. The device data are sent to the domain control module through the data acquisition module, the domain controller module sends the received data to the cloud server, meanwhile, the domain controller module analyzes and processes the data and sends fault information to the operation and maintenance system, an operation and maintenance service support center administrator logs in a remote monitoring webpage through the Internet at a far end, remote control over fault devices can be completed, and fault diagnosis, maintenance and technical support are provided for maintenance personnel through a maintenance scheme.
Disclosure of Invention
The invention aims to provide a Robotaxi after-sale operation and maintenance management system and a method thereof, so as to solve the problems in the background technology.
In order to achieve the purpose, the invention provides the following technical scheme: a Robotaxi after-sale operation and maintenance management system comprises a Robotaxi vehicle end, a cloud platform and a domain controller;
the Robotaxi vehicle end is used for collecting fault reports to the vehicle-mounted domain controller;
the domain controller is used for transmitting the vehicle fault to the cloud platform;
the cloud platform can classify according to the reported faults, classify risk levels, send short message notification to an operation and maintenance manager according to the risk levels, and recall vehicles for detection and maintenance.
A Robotaxi after-sale operation and maintenance management method comprises the following steps:
s1: an operation and maintenance manager can monitor the vehicle operation condition by logging in a cloud platform;
s2: reporting to a cloud platform after the vehicle breaks down, analyzing the data by the cloud platform and sending out early warning;
s3: operation and maintenance managers can check real-time videos, vehicle faults, real-time vehicle conditions and the like of the vehicles by logging in the cloud platform;
s4: judging the high risk level of the vehicle fault, and if the vehicle needs to be returned to the factory for maintenance, notifying an operation and maintenance specialist by a short message to recall the vehicle;
s5: coordinating the vehicle to a maintenance network by an operation and maintenance specialist, and starting to carry out detection and maintenance;
s6: the maintenance personnel further detect the vehicle and carry out maintenance or software upgrading aiming at specific faults;
s7: after the maintenance is finished, the maintenance personnel record the operations of upgrading the replaced parts or other system versions and the like to the operation and maintenance system;
s8: and the operation and maintenance system clears the vehicle fault and restores the normal operation state.
Preferably, the operation and maintenance manager is mainly responsible for the distribution of operation and maintenance work, can check all data of the system, and can monitor the vehicle through real-time monitoring, fault data, historical track data, real-time vehicle condition data, operation statistical data and the like; and after the vehicle breaks down, the early warning short message sent by the system can be immediately acquired, the operation and maintenance process is quickly responded through the short message, and the vehicle is recalled to a fixed network point for detection, maintenance or system upgrade.
Compared with the prior art, the invention has the beneficial effects that: the invention can monitor the vehicle through real-time monitoring, fault data, historical track data, real-time vehicle condition data, operation data statistics and the like, can immediately acquire the early warning short message sent by the system after the vehicle has a fault, and can recall the vehicle to a fixed network point for detection, maintenance or system upgrade through the short message quick response operation and maintenance process, thereby achieving the aim of quick response from the fault of the vehicle.
Drawings
FIG. 1 is a schematic diagram of a cloud platform of the present invention;
fig. 2 is a schematic view of the operation and maintenance process of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
As shown in FIG. 1; the invention provides a Robotaxi after-sale operation and maintenance management system, which comprises a Robotaxi vehicle end, a cloud platform and a domain controller;
the Robotaxi vehicle end is used for collecting fault reports to the vehicle-mounted domain controller;
the domain controller is used for transmitting the vehicle fault to the cloud platform;
the cloud platform can classify according to the reported faults, classify risk levels, send short message notification to an operation and maintenance manager according to the risk levels, and recall vehicles for detection and maintenance.
A Robotaxi after-sale operation and maintenance management method comprises the following steps:
s1: an operation and maintenance manager can monitor the vehicle operation condition by logging in a cloud platform;
s2: reporting to a cloud platform after the vehicle breaks down, analyzing the data by the cloud platform and sending out early warning;
s3: operation and maintenance managers can check real-time videos, vehicle faults, real-time vehicle conditions and the like of the vehicles by logging in the cloud platform;
s4: judging the high risk level of the vehicle fault, and if the vehicle needs to be returned to the factory for maintenance, notifying an operation and maintenance specialist by a short message to recall the vehicle;
s5: coordinating the vehicle to a maintenance network by an operation and maintenance specialist, and starting to carry out detection and maintenance;
s6: the maintenance personnel further detect the vehicle and carry out maintenance or software upgrading aiming at specific faults;
s7: after the maintenance is finished, the maintenance personnel record the operations of upgrading and the like of the replaced parts or other system versions to the operation and maintenance system;
s8: and the operation and maintenance system clears the vehicle fault and restores the normal operation state.
The operation and maintenance manager is mainly responsible for the distribution of operation and maintenance work and can check all data of the system, and the specific steps are as follows: the vehicle can be monitored through real-time monitoring, fault data, historical track data, real-time vehicle condition data, operation statistical data and the like; the early warning short message sent by the system can be immediately acquired after the vehicle breaks down, the operation and maintenance process is quickly responded through the short message, and the vehicle is recalled to a fixed network point for detection, maintenance or system upgrade, so that the aims of quick response and processing from the time when the vehicle breaks down are fulfilled.
As shown in fig. 2, the Robotaxi vehicle end collects faults and reports the faults to the vehicle-mounted domain controller, the domain controller transmits the faults to the cloud platform, the platform end classifies and classifies risk levels according to the reported faults, and sends a short message notification to an operation and maintenance manager according to the risk to call back the vehicle for detection and maintenance. The cloud platform provided by the invention can conveniently track the current position of the vehicle, check videos in and out of the cabin, trace historical tracks and vehicle condition information of the vehicle, check whether the vehicle has abnormal faults or not by after-sales operation and maintenance personnel through platform data, and judge whether the vehicle needs to be recalled for maintenance or not through fault grades.
The invention can track the vehicle operation state and the fault which affects the operation in time, uses the cloud transmission data between the domain controller in the vehicle and the system through the platform, and uses the related data to support the established operation and maintenance flow, so that the maintenance personnel can master the vehicle state at any time.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (3)
1. A Robotaxi after-sale operation and maintenance management system is characterized in that: the system comprises a Robotaxi vehicle end, a cloud platform and a domain controller;
the Robotaxi vehicle end is used for collecting fault reports to the vehicle-mounted domain controller;
the domain controller is used for transmitting the vehicle fault to the cloud platform;
the cloud platform can classify according to the reported faults, classify the risk levels, send short message notification to an operation and maintenance manager according to the risk levels, and recall the vehicles for detection and maintenance.
2. A Robotaxi after-sale operation and maintenance management method is characterized by comprising the following steps:
s1: an operation and maintenance manager can monitor the vehicle operation condition by logging in a cloud platform;
s2: reporting to a cloud platform after the vehicle breaks down, analyzing the data by the cloud platform and sending out early warning;
s3: operation and maintenance managers can check real-time videos, vehicle faults, real-time vehicle conditions and the like of the vehicles by logging in the cloud platform;
s4: judging the high risk level of the vehicle fault, and if the vehicle needs to be returned to the factory for maintenance, notifying an operation and maintenance specialist by a short message to recall the vehicle;
s5: coordinating the vehicle to a maintenance network by an operation and maintenance specialist, and starting to carry out detection and maintenance;
s6: the maintenance personnel further detect the vehicle and carry out maintenance or software upgrading aiming at specific faults;
s7: after the maintenance is finished, the maintenance personnel record the operations of upgrading the replaced parts or other system versions and the like to the operation and maintenance system;
s8: and the operation and maintenance system clears the vehicle fault and restores the normal operation state.
3. The Robotaxi after-sale operation and maintenance management method according to claim 2, wherein: the operation and maintenance manager is mainly responsible for distribution of operation and maintenance work, can check all data of the system, and can monitor the vehicles through real-time monitoring, fault data, historical track data, real-time vehicle condition data, operation statistical data and the like; and after the vehicle breaks down, the early warning short message sent by the system can be immediately acquired, the operation and maintenance process is quickly responded through the short message, and the vehicle is recalled to a fixed network point for detection and maintenance or system upgrading.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202210111046.5A CN114611724A (en) | 2022-01-26 | 2022-01-26 | Robotaxi after-sale operation and maintenance management system and method thereof |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202210111046.5A CN114611724A (en) | 2022-01-26 | 2022-01-26 | Robotaxi after-sale operation and maintenance management system and method thereof |
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Citations (5)
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| KR20040034116A (en) * | 2002-10-21 | 2004-04-28 | 에스케이 주식회사 | Terminal equipped on vehicle and server for totally managing vehicles, and system for totally managing vehicles using the same terminal |
| CN107493186A (en) * | 2016-12-23 | 2017-12-19 | 宝沃汽车（中国）有限公司 | The remote update system and its control method of vehicle |
| CN109190770A (en) * | 2018-07-27 | 2019-01-11 | 重庆迪强科技发展有限公司 | Ambulance O&M safeguards system |
| CN111552277A (en) * | 2020-05-29 | 2020-08-18 | 上海挚达科技发展有限公司 | Vehicle fault diagnosis method based on Internet of things |
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-
2022
- 2022-01-26 CN CN202210111046.5A patent/CN114611724A/en active Pending
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| KR20040034116A (en) * | 2002-10-21 | 2004-04-28 | 에스케이 주식회사 | Terminal equipped on vehicle and server for totally managing vehicles, and system for totally managing vehicles using the same terminal |
| CN107493186A (en) * | 2016-12-23 | 2017-12-19 | 宝沃汽车（中国）有限公司 | The remote update system and its control method of vehicle |
| CN109190770A (en) * | 2018-07-27 | 2019-01-11 | 重庆迪强科技发展有限公司 | Ambulance O&M safeguards system |
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