CN114554009A

CN114554009A - Incoming call risk guiding method and device

Info

Publication number: CN114554009A
Application number: CN202210139099.8A
Authority: CN
Inventors: 冷杉
Original assignee: Alipay Hangzhou Information Technology Co Ltd
Current assignee: Alipay Hangzhou Information Technology Co Ltd
Priority date: 2022-02-15
Filing date: 2022-02-15
Publication date: 2022-05-27

Abstract

The embodiment of the specification discloses an incoming call risk guiding method and device. The method comprises the following steps: responding to the triggering operation of a user on a safety guide icon on an application interface, switching the application interface to an incoming call simulation interface for simulating a real incoming call, wherein the safety guide icon is used for guiding the user to identify the risk of the incoming call; responding to a triggering operation of a user on an answering icon on the incoming call simulation interface, and displaying safety knowledge information corresponding to the safety guiding icon, wherein the safety knowledge information comprises risk incoming call information and at least one coping strategy information, the risk incoming call information is used for describing incoming call content of a risk incoming call, and the coping strategy information is used for describing coping strategies aiming at the risk incoming call; and in response to the selection operation of the user on the at least one coping strategy information, displaying the guide information matched with the selected coping strategy information.

Description

Incoming call risk guiding method and device

Technical Field

The present invention relates to the field of computer technologies, and in particular, to a method and an apparatus for guiding an incoming call risk.

Background

With the development of society and the advancement of science and technology, various illegal crimes have emerged. In daily life, illegal criminal acts conducted through a telephone often occur, such as fraudsters who trick ordinary users into transferring money to them through a telephone, and the like. In order to secure the user's interest, it is necessary to enhance the user's risk awareness.

At present, a common method for enhancing risk awareness of a user mainly includes hard inputting security knowledge to the user, for example, pushing security knowledge about incoming call risk to a user terminal. However, this hard-to-infuse safety knowledge is easily overlooked by the user. Therefore, a solution capable of effectively guiding the user to identify the incoming call risk is needed.

Disclosure of Invention

An object of the embodiments of the present specification is to provide an incoming call risk guiding method and device, which are used for effectively guiding a user to identify an incoming call risk.

In order to achieve the above purpose, the embodiments of the present specification adopt the following technical solutions:

in a first aspect, a method for guiding incoming call risk is provided, including:

responding to the triggering operation of a user on a safety guiding icon on an application interface, switching the application interface to an incoming call simulation interface for simulating a real incoming call, wherein the safety guiding icon is used for guiding the user to identify the risk of the incoming call;

responding to a triggering operation of a user on an answering icon on the incoming call simulation interface, and displaying safety knowledge information corresponding to the safety guiding icon, wherein the safety knowledge information comprises risk incoming call information and at least one coping strategy information, the risk incoming call information is used for describing incoming call content of a risk incoming call, and the coping strategy information is used for describing coping strategies aiming at the risk incoming call;

and in response to the selection operation of the user on the at least one coping strategy information, displaying the guide information matched with the selected coping strategy information.

In a second aspect, an incoming call risk guiding device is provided, including:

the first display unit responds to triggering operation of a user on a safety guide icon on an application interface, and switches the application interface to an incoming call simulation interface for simulating a real incoming call, wherein the safety guide icon is used for guiding the user to identify incoming call risks;

the second display unit responds to the triggering operation of a user on an answering icon on the incoming call simulation interface, and displays safety knowledge information corresponding to the safety guide icon, wherein the safety knowledge information comprises risk incoming call information and at least one coping strategy information, the risk incoming call information is used for describing incoming call content of a risk incoming call, and the coping strategy information is used for describing coping strategies aiming at the risk incoming call;

and the third display unit responds to the selection operation of the user on the at least one coping strategy information and displays the guide information matched with the selected coping strategy information.

In a third aspect, an electronic device is provided, including:

a processor; and

a memory arranged to store computer executable instructions that, when executed, cause the processor to:

responding to the triggering operation of a user on a safety guide icon on an application interface, switching the application interface to an incoming call simulation interface for simulating a real incoming call, wherein the safety guide icon is used for guiding the user to identify the risk of the incoming call;

and displaying guide information matched with the selected coping strategy information in response to the selection operation of the at least one coping strategy information by the user.

In a fourth aspect, a computer-readable storage medium is provided that stores one or more programs that, when executed by an electronic device that includes a plurality of application programs, cause the electronic device to:

According to the scheme of the embodiment of the specification, the attention of the user to safety knowledge information related to the incoming call risk can be improved by displaying the safety guide icon on the application interface; the method comprises the steps that a call simulation interface simulating a real call is displayed to a user when the user triggers a safety guide icon, and safety knowledge information including risk call information and at least one coping strategy information is displayed when the user triggers an answering icon on the call simulation interface, so that the user can intuitively sense the 'pattern' of the call risk and acquire the coping strategy aiming at the call risk; by displaying the guiding information matched with the coping strategy information selected by the user, the incoming call content of the risky incoming call can be ensured to be identified by the user, and the coping strategy aiming at the risky incoming call can be mastered, so that the user is effectively guided to identify and cope with the incoming call risk.

Drawings

The accompanying drawings, which are included to provide a further understanding of the specification and are incorporated in and constitute a part of this specification, illustrate embodiments of the specification and together with the description serve to explain the specification and not to limit the specification in a non-limiting sense. In the drawings:

fig. 1 is a schematic flowchart of an incoming call risk guiding method according to an embodiment of the present disclosure;

FIG. 2 is a schematic diagram illustrating an application interface with a secure boot icon according to an embodiment of the present description;

FIG. 3 is a schematic diagram of an incoming call simulation interface provided by an embodiment of the present disclosure;

fig. 4 is a second schematic diagram of an incoming call simulation interface provided by the embodiment of the present disclosure;

fig. 5 is a third schematic diagram of an incoming call simulation interface provided by an embodiment of the present disclosure;

FIG. 6 is a fourth schematic diagram of an incoming call simulation interface provided by an embodiment of the present disclosure;

fig. 7 is a fifth schematic view of an incoming call simulation interface provided by an embodiment of the present disclosure;

FIG. 8 is a sixth schematic view of an incoming call simulation interface provided by an embodiment of the present disclosure;

fig. 9 is a seventh schematic diagram of an incoming call simulation interface provided by an embodiment of the present disclosure;

FIG. 10 is a schematic illustration of an application interface provided in the present specification after a secure boot icon is dismissed;

fig. 11 is a schematic structural diagram of an incoming call risk guiding device according to an embodiment of the present disclosure;

fig. 12 is a schematic structural diagram of an electronic device according to an embodiment of the present disclosure.

Detailed Description

In order to make the objects, technical solutions and advantages of the present disclosure more clear, the technical solutions of the present disclosure will be clearly and completely described below with reference to the specific embodiments of the present disclosure and the accompanying drawings. It is to be understood that the embodiments described are only a few embodiments of the present disclosure, and not all embodiments. All other embodiments obtained by a person skilled in the art without making any inventive step based on the embodiments in this description shall fall within the scope of protection of this document.

As mentioned above, at present, a common method for enhancing risk awareness of a user mainly includes hard inputting security knowledge to the user, such as pushing security knowledge about incoming call risk to a user terminal. However, this hard-to-infuse safety knowledge is easily overlooked by the user. Therefore, a solution capable of effectively guiding the user to identify the incoming call risk is needed.

Therefore, the embodiments of the present disclosure aim to provide an incoming call risk guiding scheme, which inputs security knowledge information related to an incoming call risk to a user in a manner of simulating a real incoming call scene, so that the user can intuitively feel a "pattern" of the incoming call risk, thereby effectively guiding the user to identify and respond to the incoming call risk.

It should be understood that the incoming call risk guiding method provided by the embodiments of the present specification may be executed by an electronic device or software installed in the electronic device, and may specifically be executed by a terminal device.

The technical solutions provided by the embodiments of the present description are described in detail below with reference to the accompanying drawings.

Referring to fig. 1, a flow chart of an incoming call risk guiding method provided for an embodiment of the present specification is schematically illustrated, where the method may include:

and S102, responding to the triggering operation of the user on the safety guide icon on the application interface, and switching the application interface to an incoming call simulation interface for simulating a real incoming call.

The application interface may be a specific application interface (such as a home page) of a certain application program, or may be an application interface for performing a specific operation on the electronic device. For example, as shown in fig. 2, application interface 10 may be an interface for moving target object 121 from start location 122 to target location 123 according to route 13.

One or more safety guide icons are displayed on the application interface and used for guiding the user to identify the risk of the incoming call. In the embodiment of the present specification, different secure guide icons may correspond to incoming call risks in different fields, and each secure guide icon may be used to guide a user to identify an incoming call risk in a corresponding field. The fields in the embodiments of the present specification may include at least one of: credit fraud, impersonation fraud, minor protection, personal privacy, gambling, etc. Therefore, the effect that the user identifies and deals with the incoming call risks in various different fields can be achieved, and the safety awareness of the user on the incoming call risks is further enhanced.

To increase the user's attention to the risk of incoming calls, in an alternative implementation, the secure guide icon may be set to block certain operations from being performed on the application interface. For example, continuing with the example shown in fig. 2, application interface 10 is shown with safe guide icon 11, where safe guide icon 11 is used to hinder target object 121 from moving from start location 122 to target location 123 along route 13.

Specifically, there are various ways in which the secure boot icon hinders specific operations from being performed on the application interface, and specific examples may include, but are not limited to: the safety guide icon shields an operation control used for executing specific operation on the application interface; when the secure guidance icon is displayed on the application interface, an operation instruction or the like for instructing execution of a specific operation cannot be input.

In this embodiment of the present specification, the incoming call simulation interface may be a pre-generated interface for simulating a real incoming call, and after the user triggers a trigger operation on the security guidance icon on the application interface, the application interface may be switched to the incoming call simulation interface, so as to simulate a real incoming call scene, and enable the user to truly and intuitively feel a risky incoming call in the real incoming call scene.

Specifically, the incoming call operation interface presented during the real incoming call can be simulated in advance to generate an incoming call simulation interface, and the answer icon and the reject icon are displayed on the incoming call simulation interface. The answer icon can simulate answer options on a real incoming call operation interface and is used for indicating guiding of incoming call risks, and the reject icon is used for simulating reject options on the real incoming call operation interface and is used for indicating guiding of rejecting the incoming call risks. For example, fig. 3 shows a schematic diagram of an incoming call simulation interface 20, where icon 211 and icon 212 are both answer icons, and icon 22 is a reject icon.

In consideration of the fact that a user cannot answer a voice call in some environments, in order to facilitate the user to flexibly select an answering mode according to an actual environment where the user is located, so as to improve flexibility of guiding an incoming call risk to the user, in an alternative implementation, the answering icon may include a voice answering icon (e.g., an icon 211 shown in fig. 3) and a non-voice answering icon (e.g., an icon 212 shown in fig. 3), where the voice answering icon is used to indicate guiding the incoming call risk to the user in a voice form, and the non-voice answering icon is used to indicate guiding the incoming call risk to the user in a non-voice form (e.g., a text form, etc.). Therefore, the call risk can be guided to the user even if the user is inconvenient to answer the voice call.

Of course, in a specific application, at least one of the head portrait, the calling number, the attribution of the calling number, the customized content, and the like of the caller may be displayed on the calling simulation interface. For example, still taking the incoming call simulation interface 20 shown in fig. 3 as an example, the head portrait of the caller, the incoming call number "150 XXXX 9300", the attribution of the incoming call number "shanxi/shanxi yang", and the customized content "call answering and incoming call identification risk" are also displayed on the incoming call simulation interface 20.

In a specific application, a user may input a triggering operation on the secure guidance icon in a plurality of ways, for example, click the secure guidance icon, and the like, which is not limited in this embodiment of the specification. After receiving the triggering operation of the user on the safety guide icon, the current application interface can be switched to the incoming call simulation interface. For example, after receiving a user's trigger operation on the secure guidance icon 11 on the application interface shown in fig. 2, the user may jump to the incoming call simulation interface shown in fig. 3.

And S104, responding to the triggering operation of the user on the answer icon on the incoming call simulation interface, and displaying the safety knowledge information corresponding to the safety guide icon.

In an embodiment of the present specification, the security knowledge information includes risk incoming call information and at least one coping strategy information. The risk incoming call information is used for describing incoming call content of the risk incoming call, and the coping strategy information is used for describing coping strategies aiming at the risk incoming call.

In a specific application, the at least one coping strategy information may include preset coping strategy information, where the preset coping strategy information may be coping strategy information for describing a correct coping strategy for the risk incoming call. Therefore, the risk incoming call information and the preset coping strategy information are displayed to the user as the safety knowledge information, so that the user can intuitively and quickly master the coping strategy for the risk incoming call, and the effects of effectively guiding the user to identify and cope with the real risk incoming call are achieved.

More specifically, the at least one coping strategy information may further include coping strategy information for describing an unavailable coping strategy for the risky incoming call. Therefore, the risk incoming call information and the at least one coping strategy information are displayed to the user as the safety knowledge information, so that the user can more intuitively master the correct coping strategy and the unavailable coping strategy for the risk incoming call, and the effect of identifying and coping with the real risk incoming call can be more effectively guided.

In practical application, in order to further improve the effect of guiding the user for the risky incoming call, the risky incoming call information can be used as a test question, and the at least one coping strategy information can be used as an alternative answer corresponding to the test question for the user to select, so that the user is guided correspondingly according to the coping strategy information selected by the user. Therefore, the identification and the handling of the risk call by the user can be deepened.

In this embodiment of the present description, the safety knowledge information corresponding to the safety guidance icon may be played in a voice and/or non-voice manner, and may be specifically selected according to a trigger operation of the user on the listening icon. In an optional implementation manner, the S104 may include: responding to the triggering operation of a user on a voice receiving icon, playing risk incoming call information in a voice form, and displaying at least one coping strategy information in a text form; and in response to the triggering operation of the non-voice receiving icon by the user, displaying the risk incoming call information and at least one coping strategy information in a text form.

For example, as shown in fig. 4, in response to the user's trigger operation on the voice answer icon 211 on the incoming call simulation interface 20 shown in fig. 3, the risky incoming call information "i am an AA customer service, and we see that the account under your name has an abnormal operation. You can add me as a friend, help you handle "and show two coping strategy information 231 in text form, namely coping strategy information A" cannot trust, and actively calling to help you handle account exception is a cheat "and coping strategy information B" if you really have abnormal operation or overtake a processing bar! ".

For another example, as shown in fig. 7, in response to the user answering the non-voice icon 212 shown in fig. 3, the risky incoming call information "i am an AA customer service" is shown in text form, and we see that the account under your name has an abnormal operation. You can add I as a friend, help you to process 'and two coping strategy information 231, namely coping strategy information A' cannot trust, and actively calling to help you to process account abnormity is a cheat 'and coping strategy information B' if the account abnormity is really processed abnormally, or the coping strategy information B is tightly processed in a bar! ".

Of course, in some other alternative implementations, in S104, in response to the user triggering the voice answer icon, the risky incoming call information and the at least one coping strategy information may also be played in a voice form.

It should be noted that, in a specific application, a user may input a trigger operation on the listening icon in a plurality of ways, for example, click the listening icon, input a trigger operation on the listening icon through voice, and the like, which is not limited in this embodiment of the specification.

Further, in order to facilitate flexible control of the risky incoming call information played in a voice form by the user, in another embodiment of the present specification, after responding to a triggering operation of the voice answer icon by the user, the incoming call risk guiding method of the embodiment of the present specification may further include: displaying a text conversion icon and/or a playing control icon, wherein the text conversion icon is used for indicating that the risk incoming call information is displayed in a text form, and the playing control icon is used for indicating that at least one of the following operations is performed on the risk incoming call information: adjusting the playing speed, adjusting the playing progress, pausing the playing, replaying, etc.

For example, as shown in fig. 4, a text conversion icon 24 may also be presented on the incoming call simulation interface 20 after responding to a user's trigger operation of the voice answer icon. Thus, as shown in fig. 7, in response to the user's trigger operation on the text conversion icon 24, the user switches to display the risky incoming call information "i am an AA customer service in text form, and we see that the account under your name has an abnormal operation. You can add me as a friend, me helps you handle ".

As another example, as shown in fig. 5, after responding to the user's trigger operation of the voice answer icon, a text conversion icon 24 and a play control icon 25 for indicating the replay of the risky incoming call information may be further displayed on the incoming call simulation interface 20.

It can be understood that the text conversion icon is displayed, so that the user can conveniently and flexibly switch between the non-voice-form call risk guide and the voice-form risk call guide, and further, the user can switch to the text-form risk call guide in time under the condition that the call risk guide is inconvenient to be performed in the voice form; through showing the playing control icon, the user can conveniently adjust the playing of the risk incoming call information according to actual needs, and therefore diversified requirements of the user are met.

Further, in order to avoid that the user mistakenly triggers the voice answering icon to play the risky incoming call information in the form of voice on an occasion where the user is inconvenient, in another embodiment of the present specification, before playing the risky incoming call information in the form of voice, the incoming call risk guiding method of the embodiment of the present specification may further include: and displaying first prompt information on the incoming call simulation interface, wherein the first prompt information is used for confirming whether the risk incoming call information is played in a voice mode. Accordingly, in the above S104, the displaying of the risky incoming call information in the form of voice includes: and responding to the confirmation operation of the user on the first prompt message, and playing the risk incoming call message in a voice form.

In a specific application, the first prompt message may be presented in any appropriate form, which is not limited in the embodiments of the present specification. For example, as shown in fig. 6, in response to the user's trigger operation of the voice answer icon, a first prompt message 26 is displayed on the incoming call simulation interface 20, where the first prompt message 26 includes prompt words "this question relates to playing audio" and "this question is a risky incoming call identification, relates to audio playing, please confirm whether the current environment is allowed, an option" playing audio "for confirming that the risky incoming call message is played in a voice form, and an option" text conversion challenge "for switching to the presentation of the risky incoming call message in a text form. Further, if the user selects the option "play audio", it is determined that a confirmation operation of the user for the first prompt information is received, and then the risky incoming call information is played in a voice form (as shown in fig. 5); if the user selects the option "jump to text", the risky incoming call information is displayed in text form (as shown in fig. 7).

The embodiment of the present specification shows an example of presenting the first prompt message. Of course, it should be understood that the first prompt message may be presented in other manners, which is not limited in the embodiment of the present specification.

Further, in order to facilitate a user to flexibly switch between non-voice call risk guidance and voice call risk guidance, after responding to a triggering operation of a non-voice answer icon by the user, the call risk guidance method according to the embodiment of the present specification may further include: and displaying a voice conversion icon, wherein the voice conversion icon is used for indicating that the risky incoming call information is played in a voice form.

For example, as shown in fig. 7, after responding to the user's trigger operation on the non-voice answer icon 212 on the incoming call simulation interface 20 shown in fig. 3, the voice conversion icon 27 is also shown on the incoming call simulation interface 20. Thus, in response to the user's trigger operation on the voice conversion icon 27, the user switches to play the risky incoming call information in voice (as shown in fig. 4).

And S106, responding to the selection operation of the user on at least one coping strategy information, and displaying the guide information matched with the selected coping strategy information.

Specifically, the selected coping strategy information may be matched with preset coping strategy information, and based on a matching state between the selected coping strategy information and the preset coping strategy information, corresponding guidance information is displayed, where the guidance information is used to indicate whether the selected coping strategy information matches with the preset coping strategy information. Of course, the guidance information may also be used to indicate whether each coping strategy information is matched with the preset coping strategy information. Therefore, the method and the device can ensure that the user can identify the incoming call content of the risky incoming call and master the coping strategy for the risky incoming call, and further effectively guide the user to identify and cope with the incoming call risk.

For example, as shown in fig. 8, in response to a selection operation of the coping strategy information a by the user, the guide information shown includes a mark 281 indicating that the selected coping strategy information matches the preset coping strategy information, a mark 282 indicating a match between the coping strategy information a and the preset coping strategy information, and a mark 283 indicating a mismatch between the coping strategy information B and the preset coping strategy information.

Further, in another embodiment of the present specification, after S106, the method for guiding an incoming call risk of the embodiment of the present specification may further include: and if the selected coping strategy information is matched with the preset coping strategy information, switching from the currently displayed incoming call simulation interface to an application interface, and canceling the display of the safety guide icon on the application interface.

Specifically, if the selected coping strategy information is matched with the preset coping strategy information, it can be determined that the user has mastered the coping strategy for the risk incoming call corresponding to the security guide icon, and then the user can return to the application interface and cancel displaying the security guide icon on the application interface, so that the security guide icon is prevented from hindering the user from executing the operation on the application interface.

For example, as shown in fig. 8 and 10, if the coping strategy information selected by the user matches the preset coping strategy information, the incoming call simulation interface shown in fig. 8 is switched to the application interface 10 shown in fig. 10, and the display of the security guidance icon 11 on the application interface 10 is cancelled. After the secure boot icon 11 is undeveloped on the application interface 10, the user may control the target object 121 to move along the route 13 towards the location 123.

Further, in another embodiment of the present specification, after S106, the method for guiding an incoming call risk of the embodiment of the present specification may further include: and updating the safety knowledge integral of the user based on the matching state between the selected coping strategy information and the preset coping strategy information, wherein the safety knowledge integral is used for executing target operation on the application interface.

Specifically, if the selected coping strategy information is matched with the preset coping strategy information, the integral corresponding to the safety knowledge information can be accumulated to the current safety knowledge integral of the user; and if the selected coping strategy information is not matched with the preset coping strategy information, keeping the current safety knowledge integral of the user unchanged, or deducting the integral corresponding to the safety knowledge information on the basis of the current safety knowledge integral of the user.

In the embodiments of the present specification, the target operation may include, for example, but is not limited to: and performing online donation of public service items, exchanging shopping coupons, replacing background pictures and the like.

It can be understood that the safety knowledge integral of the user is updated based on the matching state between the selected coping strategy information and the preset coping strategy information, so that the interestingness of the incoming call risk guidance for the user can be increased, and the user can be effectively guided to identify and cope with the risk incoming call.

Further, in another embodiment of the present specification, after S102, the method for guiding an incoming call risk of the embodiment of the present specification may further include: responding to the triggering operation of a user on a rejection icon on the incoming call simulation interface, and displaying second prompt information on the incoming call simulation interface, wherein the second prompt information is used for confirming whether to reject guiding for identifying the incoming call risk; and responding to the confirmation operation of the user for the second prompt message, and switching from the power-on simulation interface to the application interface.

In a specific application, the second prompt message may be presented in any suitable form, which is not limited in this description. For example, referring to fig. 2, 3 and 9, in response to a user's operation of the reject icon 22 on the incoming call simulation interface 20 shown in fig. 3, a second prompt message 29 is displayed on the incoming call simulation interface 20 as shown in fig. 9, the second prompt message 29 including a prompt text "direct risk fighting other bar |)! A real adventure warrior is the immediate risk to defeat it, starting your challenge bar! "and an option for instructing to proceed with incoming call risk guidance" refuel itself ". Further, if the click operation of the user on the other area except for the option "refuel for oneself" is received or the trigger operation of the user on the option "refuel for oneself" is not received within a predetermined time period (for example, 5 seconds), it is determined that the user has performed the confirmation operation with respect to the second prompt message, that is, it is determined that the user instructs to terminate the incoming call risk guidance, and then the incoming call simulation interface 20 shown in fig. 9 is switched to the application interface 10 shown in fig. 2.

Further, if a trigger operation of the user to "refuel for oneself" is received, for example, the user is clicked to "refuel for user", it is determined that the user instructs to continue the incoming call risk guidance, and further, the incoming call simulation interface 20 shown in fig. 9 may be switched to the incoming call simulation interface 20 shown in fig. 3. In this case, of course, the user can switch from the incoming call simulation interface 20 shown in fig. 9 to the incoming call simulation interface 20 shown in fig. 4, and then directly start the guiding of the incoming call risk.

The embodiment of the present specification shows an example of presenting the second prompt message. Of course, it should be understood that the second prompt message may be presented in other manners, which is not limited in the embodiment of the present specification.

It should be noted that, in a specific application, a user may input a trigger operation on the reject icon in multiple ways, for example, click the reject icon, input a trigger operation on the reject icon through voice, and the like, which is not limited in this embodiment of the specification.

It can be understood that, after the user triggers the rejection icon on the incoming call simulation interface, the second prompt information is displayed on the incoming call simulation interface, so that the user can confirm whether to quit the incoming call risk guidance again, and under the condition that the user confirms to quit the incoming call risk guidance, the response interface is switched from the currently displayed incoming call simulation interface, so that the condition that the user triggers the rejection icon by mistake can be avoided.

According to the incoming call risk guiding method provided by the embodiment of the specification, the attention of a user to safety knowledge information related to incoming call risk can be improved by displaying the safety guiding icon on the application interface; the method comprises the steps that a call simulation interface simulating a real call is displayed to a user when the user triggers a safety guide icon, and safety knowledge information including risk call information and at least one coping strategy information is displayed when the user triggers an answering icon on the call simulation interface, so that the user can intuitively sense the 'pattern' of the call risk and acquire the coping strategy aiming at the call risk; by displaying the guiding information matched with the coping strategy information selected by the user, the incoming call content of the risky incoming call can be ensured to be identified by the user, and the coping strategy aiming at the risky incoming call can be mastered, so that the user is effectively guided to identify and cope with the incoming call risk.

In addition, corresponding to the incoming call risk guiding method shown in fig. 1, an embodiment of the present specification further provides an incoming call risk guiding device. Fig. 11 is a schematic structural diagram of an incoming call risk guiding device 1100 provided in an embodiment of the present specification, including:

the first display unit 1110, in response to a triggering operation of a user on a secure guide icon on an application interface, switches the application interface to an incoming call simulation interface for simulating a real incoming call, where the secure guide icon is used for guiding the user to identify an incoming call risk;

a second display unit 1120, configured to display, in response to a user's trigger operation on an answer icon on the incoming call simulation interface, security knowledge information corresponding to the security guidance icon, where the security knowledge information includes risk incoming call information and at least one coping strategy information, the risk incoming call information is used to describe incoming call content of a risk incoming call, and the coping strategy information is used to describe a coping strategy for the risk incoming call;

the third presentation unit 1130, in response to a selection operation of the at least one kind of coping strategy information by the user, presents guidance information matching the selected coping strategy information.

The incoming call risk guiding device provided by the embodiment of the specification can improve the attention of a user to safety knowledge information related to incoming call risks by displaying the safety guiding icon on the application interface; the method comprises the steps that a call simulation interface simulating a real call is displayed to a user when a user triggers a safety guide icon, and safety knowledge information including risk call information, at least one coping strategy information and the like is displayed when the user triggers an answering icon on the call simulation interface, so that the user can intuitively sense a 'pattern' of call risks and acquire coping strategies aiming at the call risks; by displaying the guiding information matched with the coping strategy information selected by the user, the incoming call content of the risk incoming call can be ensured to be identified by the user, and the coping strategy aiming at the risk incoming call can be mastered, so that the user is effectively guided to identify and cope with the incoming call risk.

Optionally, the answer icon comprises a voice answer icon and a non-voice answer icon;

the second display unit responds to the triggering operation of a user on an answering icon on the incoming call simulation interface, displays the safety knowledge information corresponding to the safety guiding icon, and comprises the following steps:

responding to the triggering operation of the user on the voice receiving icon, playing the risk incoming call information in a voice form, and displaying the at least one coping strategy information in a text form;

and responding to the triggering operation of the user on the non-voice receiving icon, and displaying the risk incoming call information and the at least one coping strategy information in a text form.

Optionally, before the risky incoming call information is played in a voice form, the second display unit further displays first prompt information on the incoming call simulation interface, where the first prompt information is used to confirm whether the risky incoming call information is played in a voice form;

the playing the risk incoming call information in a voice form comprises:

and responding to the confirmation operation of the user on the first prompt message, and playing the risk incoming call message in a voice mode.

Optionally, after responding to a triggering operation of the voice answer icon by the user, the second display unit further displays a text conversion icon and/or a play control icon, where the text conversion icon is used to indicate that the risky incoming call information is displayed in a text form, and the play control icon is used to indicate that at least one of the following operations is performed on the risky incoming call information: adjusting the playing speed, adjusting the playing progress, pausing the playing and replaying.

Optionally, the second display unit further displays a voice conversion icon after responding to a triggering operation of the non-voice receiving icon by the user, where the voice conversion icon is used to instruct to play the risky incoming call information in a voice form.

Optionally, the incoming call risk guiding device further includes:

a fourth display unit, configured to display, in response to a user's trigger operation on a reject icon on an incoming call simulation interface after the first display unit switches the application interface to the incoming call simulation interface for simulating a real incoming call, second prompt information on the incoming call simulation interface, where the second prompt information is used to confirm whether to reject to perform guidance for identifying an incoming call risk;

and the fifth display unit responds to the confirmation operation of the user on the second prompt message and switches the incoming call simulation interface to the application interface.

Optionally, the incoming call risk guiding device further includes:

and a sixth display unit which switches from the currently displayed incoming call simulation interface to the application interface and cancels display of the safety guide icon on the application interface if the selected coping strategy information matches preset coping strategy information after the second display unit displays the safety knowledge information corresponding to the safety guide icon.

Optionally, the incoming call risk guiding device further comprises:

and the updating unit is used for updating the safety knowledge integral of the user based on the matching state between the selected coping strategy information and the preset coping strategy information after the second display unit displays the safety knowledge information corresponding to the safety guide icon, wherein the safety knowledge integral is used for executing target operation on the application interface.

Obviously, the incoming call risk guiding device according to the embodiment of the present specification may be an execution subject of the incoming call risk guiding method shown in fig. 1, and thus the functions of the incoming call risk guiding method in fig. 1 can be implemented. Since the principle is the same, it is not described herein again.

Fig. 12 is a schematic structural diagram of an electronic device according to an embodiment of the present specification. Referring to fig. 12, at a hardware level, the electronic device includes a processor, and optionally further includes an internal bus, a network interface, and a memory. The Memory may include a Memory, such as a Random-Access Memory (RAM), and may further include a non-volatile Memory, such as at least 1 disk Memory. Of course, the electronic device may also include hardware required for other services.

The processor, the network interface, and the memory may be connected to each other via an internal bus, which may be an ISA (Industry Standard Architecture) bus, a PCI (Peripheral Component Interconnect) bus, an EISA (Extended Industry Standard Architecture) bus, or the like. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one double-headed arrow is shown in FIG. 12, but that does not indicate only one bus or one type of bus.

And the memory is used for storing programs. In particular, the program may include program code comprising computer operating instructions. The memory may include both memory and non-volatile storage and provides instructions and data to the processor.

The processor reads the corresponding computer program from the nonvolatile memory to the memory and then runs the computer program to form the incoming call risk guiding device on the logic level. The processor is used for executing the program stored in the memory and is specifically used for executing the following operations:

The method performed by the incoming call risk guiding apparatus according to the embodiment shown in fig. 1 in this specification may be applied to or implemented by a processor. The processor may be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the above method may be performed by integrated logic circuits of hardware in a processor or instructions in the form of software. The Processor may be a general-purpose Processor, including a Central Processing Unit (CPU), a Network Processor (NP), and the like; but also Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components. The various methods, steps and logic blocks disclosed in the embodiments of the present specification may be implemented or performed. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like. The steps of a method disclosed in connection with the embodiments of the present specification may be embodied directly in a hardware decoding processor, or in a combination of hardware and software modules in the decoding processor. The software module may be located in ram, flash memory, rom, prom, or eprom, registers, etc. storage media as is well known in the art. The storage medium is located in a memory, and a processor reads information in the memory and combines hardware thereof to complete the steps of the method.

It should be understood that the electronic device of the embodiment of the present specification can implement the functions of the incoming call risk guiding apparatus in the embodiment shown in fig. 1. Since the principle is the same, the embodiments of the present description are not described herein again.

Of course, besides the software implementation, the electronic device in this specification does not exclude other implementations, such as logic devices or a combination of software and hardware, and the like, that is, the execution subject of the following processing flow is not limited to each logic unit, and may also be hardware or logic devices.

Embodiments of the present specification also propose a computer-readable storage medium storing one or more programs, the one or more programs comprising instructions, which when executed by a portable electronic device comprising a plurality of application programs, are capable of causing the portable electronic device to perform the method of the embodiment shown in fig. 1, and in particular to perform the following:

The foregoing description has been directed to specific embodiments of this disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims may be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing may also be possible or may be advantageous.

In short, the above description is only a preferred embodiment of the present disclosure, and is not intended to limit the scope of the present disclosure. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present specification shall be included in the protection scope of the present specification.

The systems, devices, modules or units illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product with certain functions. One typical implementation device is a computer. In particular, the computer may be, for example, a personal computer, a laptop computer, a cellular telephone, a camera phone, a smartphone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.

It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the system embodiment, since it is substantially similar to the method embodiment, the description is simple, and for the relevant points, reference may be made to the partial description of the method embodiment.

Claims

1. An incoming call risk guiding method comprises the following steps:

2. The method of claim 1, the answer icons comprising a voice answer icon and a non-voice answer icon;

the displaying of the safety knowledge information corresponding to the safety guide icon in response to the triggering operation of the user on the answer icon on the incoming call simulation interface comprises:

3. The method of claim 2, prior to playing the risky incoming call information in voice form, the method further comprising:

displaying first prompt information on the incoming call simulation interface, wherein the first prompt information is used for confirming whether the risk incoming call information is played in a voice mode;

the playing the risk incoming call information in a voice form comprises:

4. The method of claim 2, after responding to a user's triggering operation of the voice listen icon, the method further comprising:

displaying a text conversion icon and/or a playing control icon, wherein the text conversion icon is used for indicating that the risk incoming call information is displayed in a text form, and the playing control icon is used for indicating that at least one of the following operations is performed on the risk incoming call information: adjusting the playing speed, adjusting the playing progress, pausing the playing and replaying.

5. The method of claim 2, after responding to a user's triggering operation of the non-voice acceptance icon, the method further comprising:

and displaying a voice conversion icon, wherein the voice conversion icon is used for indicating that the risk incoming call information is played in a voice form.

6. The method of claim 1, wherein after switching the application interface to an incoming call simulation interface for simulating a real incoming call, the method further comprises:

responding to the triggering operation of a user on a rejection icon on the incoming call simulation interface, and displaying second prompt information on the incoming call simulation interface, wherein the second prompt information is used for confirming whether to refuse to guide the incoming call risk identification;

and responding to the confirmation operation of the user for the second prompt message, and switching from the incoming call simulation interface to the application interface.

7. The method of claim 1, after presenting the secure knowledge information corresponding to the secure boot icon, the method further comprising:

and if the selected coping strategy information is matched with the preset coping strategy information, switching from the currently displayed incoming call simulation interface to the application interface and canceling the display of the safety guide icon on the application interface.

8. The method of claim 1, after presenting the secure knowledge information corresponding to the secure boot icon, the method further comprising:

updating the safety knowledge integral of the user based on the matching state between the selected coping strategy information and the preset coping strategy information, wherein the safety knowledge integral is used for executing target operation on the application interface.

9. An incoming call risk guiding device comprising:

10. An electronic device, comprising:

a processor; and

11. A computer-readable storage medium storing one or more programs that, when executed by a terminal device including a plurality of application programs, cause the terminal device to: