CN114372852A - Self-service change method, system, equipment and storage medium - Google Patents

Self-service change method, system, equipment and storage medium Download PDF

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CN114372852A
CN114372852A CN202210023303.XA CN202210023303A CN114372852A CN 114372852 A CN114372852 A CN 114372852A CN 202210023303 A CN202210023303 A CN 202210023303A CN 114372852 A CN114372852 A CN 114372852A
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passenger
change
information
system module
flight
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冯岩
傅之凤
陈�光
张之宇
张成杰
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China Travelsky Technology Co Ltd
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China Travelsky Technology Co Ltd
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    • G06—COMPUTING; CALCULATING OR COUNTING
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    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0609—Buyer or seller confidence or verification
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0613—Third-party assisted
    • G06Q30/0617—Representative agent
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry

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Abstract

The application discloses a self-service change method, a system, equipment and a storage medium, comprising the following steps: responding to the ticket change operation of the passenger in the third-party system, the ticket change system module acquires a ticket change message of the passenger, wherein the ticket change message comprises: the information of the original flight of the passenger and the information of the target flight; based on the ticket change message, carrying out authority verification on the ticket change operation of the passenger; when the check is passed, the available slots of the target flight are obtained, and whether the number of the available slots is more than or equal to the number of passengers who sign the original flight to the target flight is judged; if the flight number is larger than or equal to the preset value, marking the state of the original flight segment information of the original flight as cancelled, and adding the target flight segment information of the target flight; and sending the passenger's signature change result to a passenger notification module so as to send the signature change result to the passenger. The self-service ticket change method provided by the embodiment of the application can enable a ticket buyer to purchase a ticket in a third-party system to realize free ticket change in a self-service manner, and improves the ticket change efficiency of the passenger.

Description

Self-service change method, system, equipment and storage medium
Technical Field
The present application relates to the field of computer technologies, and in particular, to a self-service change method, system, device, and storage medium.
Background
When the flight changes due to factors such as weather, the passenger who purchases the ticket through the airline website, the passenger self-service terminal and the channel supported by the airline company can change the purchased ticket for free in the purchase channel, but the passenger who purchases the ticket through the third-party system cannot perform self-service for free change of the ticket, and only the staff of the airline company or the agent of the third-party system can change the ticket for the passenger, so that the change workload of the staff is large, and the efficiency of changing the ticket for the passenger is reduced.
Disclosure of Invention
The embodiment of the application provides a self-service change method, a self-service change system, self-service change equipment and a self-service change storage medium, so that the change efficiency of passengers is improved.
In a first aspect, an embodiment of the present application provides a self-service change method, where the method includes:
responding to the change operation of the passenger in the third-party system, and acquiring a change message of the passenger by the change system module, wherein the change message comprises: the information of the original flight of the passenger and the information of the target flight;
based on the label changing message, the label changing system module carries out authority verification on the label changing operation;
after the check is passed, the change-signing system module acquires the available space of the target flight and judges whether the number of the available space is more than or equal to the number of passengers who change the original flight to the target flight;
if the number of the flight sections is larger than or equal to the preset number, the change system module marks the state of the original flight section information corresponding to the original flight as cancelled, and adds the target flight section information corresponding to the target flight;
and the system module for changing the signature sends the result of changing the signature of the passenger to a passenger notification module so that the passenger notification module sends the result of changing the signature to the passenger.
In a second aspect, an embodiment of the present application provides a self-service change system, where the system includes: the system comprises a receiving system module, a change system module and a passenger notification module;
the receiving system module is configured to receive, in response to a change operation of a passenger in a third-party system, a change message of the passenger sent by the third-party system, and forward the change message to the change system module, where the change message includes: the information of the original flight of the passenger and the information of the target flight;
the system module for changing labels is used for carrying out authority verification on the operation of changing labels based on the message for changing labels forwarded by the receiving system module;
the system module for changing the label is also used for acquiring the available space of the target flight after the check is passed, and judging whether the number of the available space is more than or equal to the number of passengers changing the original flight to the target flight;
the change system module is further configured to mark the state of the original leg information corresponding to the original flight as cancelled and add the target leg information corresponding to the target flight if the number of available slots of the target flight is greater than or equal to the number of passengers who change the original flight to the target flight;
the system module for changing the signature is also used for sending the result of changing the signature of the passenger to the passenger notification module;
and the passenger notification module is used for sending the signature change result to the passenger.
In a third aspect, an embodiment of the present application provides a self-service change device, where the device includes: a memory and a processor;
the memory is used for storing relevant program codes;
the processor is configured to invoke the program code, and execute the self-service change method according to any one of the embodiments of the first aspect.
In a fourth aspect, an embodiment of the present application further provides a computer-readable storage medium, where the computer-readable storage medium is used to store a computer program, and the computer program is used to execute the self-service change method described in any one of the implementation manners of the first aspect.
In the implementation manner of the embodiment of the application, when the change of the original flight information of the passenger is monitored, an involuntary change identifier is marked on the ticket information of the passenger, so that the passenger can change the ticket on a third-party system for free. Responding to the change operation of the passenger in the third-party system, the change system module obtains the change message of the passenger, wherein the change message comprises: the information of the original flight of the passenger and the information of the target flight; based on the ticket-changing message, the ticket-changing system module carries out authority verification on the ticket-changing operation of the passenger; when the check is passed, the change-signing system module acquires the available space of the target flight and judges whether the number of the available space is more than or equal to the number of passengers who change the original flight to the target flight; if the number of the available slots is larger than or equal to the number of passengers who sign the original flight to the target flight, the sign-changing system module marks the state of the original flight segment information corresponding to the original flight as cancelled and adds the target flight segment information corresponding to the target flight changed by the passengers; and finally, the passenger's signature change result is sent to a passenger notification module so that the passenger notification module can send the signature change result to the passenger. The self-service ticket change method provided by the embodiment of the application can enable a ticket buyer to purchase a ticket in a third-party system to realize free ticket change in a self-service manner, and improves the ticket change efficiency of the passenger. And the ticket change information of the passenger can be synchronized to the agent system module, so that the agent can conveniently check the related ticket information.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments provided in the present application, and other drawings can be obtained by those skilled in the art according to the drawings.
Fig. 1 is a flowchart of a self-service change method in an embodiment of the present application;
fig. 2 is a schematic diagram of a self-service change system according to an embodiment of the present application;
fig. 3 is a schematic diagram of a self-service change device in an embodiment of the present application.
Detailed Description
Embodiments of the present application will be described in more detail below with reference to the accompanying drawings. While certain embodiments of the present application are shown in the drawings, it should be understood that the present application may be embodied in various forms and should not be construed as limited to the embodiments set forth herein, but rather are provided for a more thorough and complete understanding of the present application. It should be understood that the drawings and embodiments of the present application are for illustration purposes only and are not intended to limit the scope of the present application.
When the flight changes due to factors such as weather, the passenger who purchases the ticket through the airline website, the passenger self-service terminal and the channels supported by the airline company can change the purchased ticket for free in the purchase channel, but the passenger who purchases the ticket through the agent system cannot perform self-service for free change of the ticket, and only the airline staff or the agent can perform change operation on the ticket for the passenger, so that the change workload of the staff is large, and the efficiency of the passenger changing the ticket for the passenger is reduced.
Based on this, the embodiment of the application provides a self-service change method, when a flight is changed, a passenger who purchases a ticket in a third-party system can change the ticket free, and the efficiency of change of the ticket is improved. In specific implementation, in response to the change operation of the passenger in the third-party system, the change system module obtains a change message of the passenger, wherein the change message includes: the information of the original flight of the passenger and the information of the target flight; based on the ticket-changing message, the ticket-changing system module carries out authority verification on the ticket-changing operation of the passenger; when the check is passed, the change-signing system module acquires the available space of the target flight and judges whether the number of the available space is more than or equal to the number of passengers who change the original flight to the target flight; if the number of the available slots is larger than or equal to the number of passengers who sign the original flight to the target flight, the sign-changing system module marks the state of the original flight segment information corresponding to the original flight as cancelled and adds the target flight segment information corresponding to the target flight changed by the passengers; and finally, the passenger's signature change result is sent to a passenger notification module so that the passenger notification module can send the signature change result to the passenger. The self-service ticket change method provided by the embodiment of the application can enable a ticket buyer to purchase a ticket in a third-party system to realize free ticket change in a self-service manner, and improves the ticket change efficiency of the passenger.
The principle of the self-service change method provided by the embodiment of the present application will be described below with reference to the accompanying drawings.
Referring to fig. 1, the figure is a flowchart of a self-service change method provided in the embodiment of the present application.
The method specifically comprises the following steps:
s101: responding to the change operation of the passenger in the third-party system, the change system module obtains the change message of the passenger, wherein the change message comprises: the information of the passenger's original flight and the information of the target flight.
When the airline company monitors that the flight of the passenger is changed in a planned or unplanned manner, namely, the passenger changes the flight involuntarily, the airline company can send the changed flight information to the self-service change system, a marking module of the self-service change system can mark an involuntary change identifier on passenger ticket information corresponding to the flight according to the changed flight information, and the passenger obtains a self-service free change opportunity.
And the passenger signs the original flight corresponding to the passenger ticket with the involuntary change identification to the target flight which can be reselected through the third-party system of the original ticket purchasing, and confirms to execute the sign change operation.
And after the third-party system acquires the ticket change operation of the passenger, generating a corresponding ticket change message, and sending the ticket change message of the passenger to the receiving system module. The receiving system module forwards the passenger signature change message to the signature change system module, and the passenger ticket signature change is realized for the passenger through the signature change system module. The change message includes the original flight information of the passenger and the information of the target flight, etc.
S102: and based on the signature change message, the signature change system module carries out authority verification on the signature change operation of the passenger.
When the system module for changing the signature receives the message for changing the signature forwarded by the receiving system module, the permission of the operation for changing the signature of the passenger needs to be checked, that is, whether the passenger is allowed to change the signature or not.
And the ticket change system module analyzes the ticket change message of the passenger, acquires the level information of the agent corresponding to the ticket change operation, and performs permission verification on the level of the agent, namely performs permission verification on a third-party system for buying tickets by the passenger. In one possible implementation, when the agent level of the third-party system is 9, the authority check of the change system module can be passed.
S103: and after the check is passed, the change-signing system module acquires the available slots of the target flight and judges whether the number of the available slots is more than or equal to the number of passengers who change the original flight to the target flight.
After the ticket change operation of the passenger passes the authority verification of the ticket change system module, the ticket change system module obtains the available slots of the target flight according to the target flight selected by the passenger, and then judges whether the number of the available slots in the target flight is greater than or equal to the number of the passengers who change the ticket to the target flight, namely whether enough remaining slots in the target flight meet the requirements of all the passengers who change the ticket to the target flight.
S104: and if the number of the flight sections is larger than or equal to the preset number, the label changing system module marks the state of the original flight section information corresponding to the original flight as cancelled, and adds the target flight section information corresponding to the target flight.
When the number of available slots in the target flight is larger than or equal to the number of passengers who modify the target flight, the modification system module executes modification operation. Specifically, the change-sign system module marks the state of the original flight segment information corresponding to the original flight of the passenger as cancelled, adds the target flight segment information corresponding to the changed target flight of the passenger, thereby realizing the change-sign operation of the passenger and updating the information of the passenger, wherein the information of the passenger comprises the target flight information, the target flight segment information, the takeoff time information, the arrival time information and the like of the passenger, and the flight segment information comprises the starting point and the ending point of the journey selected by the passenger.
S105: the system module of changing signs sends the passenger's result of changing signs to the passenger and notifies the module, so that the passenger notifies the module and sends the result of changing signs to the passenger.
The system module of changing the signature sends the structure of changing the signature of the passenger to the passenger and notifies the module, namely whether the passenger changes the signature to operate successfully, notify the module and send the result of changing the signature to the passenger by the passenger. For example, one possible implementation manner is that the passenger notification module sends the ticket change result to the passenger in a form of a short message, and the ticket change result includes the target flight information that the passenger changed to.
The self-service ticket change method provided by the embodiment of the application can enable a ticket buyer to purchase a ticket in a third-party system to realize free ticket change in a self-service manner, and improves the ticket change efficiency of the passenger.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams and/or flowchart illustration, and combinations of blocks in the block diagrams and/or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
In a preferred implementation manner, after the ticket change system module changes the ticket for the passenger, the information of the passenger can be synchronized to the agent system module, and the agent system module is used for storing the ticket service information of the third-party system.
When the airline company carries out ticket change for the passenger in the past, only the information of the passenger in the booking system module is updated, but the information of the passenger in the agent system module is not updated, so that the agent is inconvenient to inquire ticket information. According to the self-service ticket change method provided by the embodiment of the application, the ticket change system module can synchronize the information of the passenger after the passenger changes the ticket to the agent system module, so that the agent can conveniently inquire the latest ticket information.
Although the operations are depicted in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. It should be understood that the various steps recited in the method embodiments of the present application may be performed in a different order and/or in parallel. Moreover, method embodiments may include additional steps and/or omit performing the illustrated steps. The scope of protection of the present application is not limited in this respect.
Based on the method embodiment, the embodiment of the application also provides a self-service change system.
Referring to fig. 2, the figure is a schematic view of a self-service change system provided in the embodiment of the present application.
The system 200 includes: a receiving system module 201, a change system module 202 and a passenger notification module 203;
the receiving system module 201 is configured to, in response to a ticket change operation of a passenger in a third-party system, receive a ticket change message of the passenger sent by the third-party system, and forward the ticket change message to the ticket change system module 202, where the ticket change message includes: the information of the original flight of the passenger and the information of the target flight;
the system for changing labels module 202 is configured to perform permission verification on a label changing operation based on the label changing message forwarded by the system for receiving module 201;
the change-sign system module 202 is further configured to, after the check is passed, obtain available slots of the target flight, and determine whether the number of the available slots is greater than or equal to the number of passengers who changed to sign the target flight;
the change-sign system module 202 is further configured to mark the state of the original leg information corresponding to the original flight as cancelled and add the target leg information corresponding to the target flight if the number of available slots of the target flight is greater than or equal to the number of passengers who perform change sign operation;
the system module 202 for changing labels is also used for sending the result of changing labels of the passengers to the passenger notification module 203;
and the passenger notification module 203 is used for sending the change result to the passenger.
When the flight changes, the passenger can change the ticket purchased in the third-party system for free by self through the self-service change system provided by the embodiment, so that the change efficiency is improved.
When the change system module 202 checks the change operation of the passenger, the change message of the passenger is analyzed, the level information of the agent corresponding to the change operation is obtained, and the authority of the agent is checked, wherein the agent is the agent of the third-party system.
The self-service change system 200 further comprises: the marking module is used for marking an involuntary change identifier on passenger ticket information when the change of the original flight of the passenger is monitored, wherein the original flight of the passenger corresponds to the passenger ticket one by one.
The system for changing labels 202 is specifically configured to, in response to a change operation of a passenger in a third-party system and that the passenger ticket information of the passenger has an involuntary change identifier, obtain, by the system for changing labels 202, a change message of the passenger.
The self-service change system 200 further comprises: and the agent system module is used for storing the ticket information of the third-party system.
The change system module 202 is further configured to synchronize passenger information to the agent system module, where the passenger information includes: target flight information, the target flight information comprising: target leg information, takeoff time information, and arrival time information.
When the airline company changes the ticket for the passenger, only the information of the passenger in the booking system module is updated, but the information of the passenger in the agent system module is not updated, so that the agent is inconvenient to inquire the ticket information. In the self-service ticket change system provided by the embodiment of the application, the ticket change system module can synchronize the information of the passenger after the ticket change to the agent system module, so that the agent can conveniently inquire the latest ticket information.
The functions described above in the embodiments of the present application may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), systems on a chip (SOCs), Complex Programmable Logic Devices (CPLDs), and the like.
In some embodiments, the clients, servers may communicate using any currently known or future developed network Protocol, such as HTTP (HyperText Transfer Protocol), and may interconnect with any form or medium of digital data communication (e.g., a communications network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), the Internet (e.g., the Internet), and peer-to-peer networks (e.g., ad hoc peer-to-peer networks), as well as any currently known or future developed network.
Based on the above method embodiment and system embodiment, an embodiment of the present application further provides a self-service change device, see fig. 3, which is a schematic diagram of a self-service change device provided in the embodiment of the present application.
This self-service change sign equipment 300 includes: a memory 301 and a processor 302;
the memory 301 is used for storing relevant program codes;
the processor 302 is configured to call the program code, and execute the self-service change method according to the foregoing method embodiment.
In addition, an embodiment of the present application further provides a computer-readable storage medium, where the computer-readable storage medium is used to store a computer program, and the computer program is used to execute the self-service change method described in the foregoing method embodiment.
Computer program code for carrying out operations for aspects of the present application may be written in any combination of one or more programming languages, including but not limited to an object oriented programming language such as Java, Smalltalk, C + +, and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or the connection may be made to an external computer (for example, through the Internet using an Internet service provider).
It should be noted that the computer readable medium described herein can be a computer readable signal medium or a computer readable storage medium or any combination of the two. A computer readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples of the computer readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present application, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In this application, however, a computer readable signal medium may include a propagated data signal with computer readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: electrical wires, optical cables, RF (radio frequency), etc., or any suitable combination of the foregoing.
Example 1 provides, in accordance with one or more embodiments of the present application, a self-service change method, the method comprising:
responding to the change operation of the passenger in the third-party system, and acquiring a change message of the passenger by the change system module, wherein the change message comprises: the information of the original flight of the passenger and the information of the target flight;
based on the label changing message, the label changing system module carries out authority verification on the label changing operation;
after the check is passed, the change-signing system module acquires the available space of the target flight and judges whether the number of the available space is more than or equal to the number of passengers who change the original flight to the target flight;
if the number of the flight sections is larger than or equal to the preset number, the change system module marks the state of the original flight section information corresponding to the original flight as cancelled, and adds the target flight section information corresponding to the target flight;
and the system module for changing the signature sends the result of changing the signature of the passenger to a passenger notification module so that the passenger notification module sends the result of changing the signature to the passenger.
Example 2 provides, in accordance with one or more embodiments of the present application, a self-service change method, including:
the change system module synchronizes the passenger information to an agent system module, wherein the passenger information includes: the target flight information, the target flight information comprising: the agent system module is used for storing ticket business information of the third-party system.
Example 3 provides, in accordance with one or more embodiments of the present application, a self-service change method, comprising:
and the label changing system module analyzes the label changing message, acquires the level information of the agent corresponding to the label changing operation, and performs authority verification on the agent, wherein the agent is the agent of the third-party system.
Example 4 provides, in accordance with one or more embodiments of the present application, a self-service change method, comprising:
and responding to the change operation of the passenger in the third-party system and the fact that the passenger ticket information of the passenger has the involuntary change identifier, and the change system module acquires the change message of the passenger.
Example 5 provides, in accordance with one or more embodiments of the present application, a self-service change method, comprising:
and the signature change system module acquires the signature change message of the passenger, which is sent to the receiving system module by the third-party system and forwarded by the receiving system module.
Example 6 provides, in accordance with one or more embodiments of the present application, a self-service change system, the system comprising: the system comprises a receiving system module, a change system module and a passenger notification module;
the receiving system module is configured to receive, in response to a change operation of a passenger in a third-party system, a change message of the passenger sent by the third-party system, and forward the change message to the change system module, where the change message includes: the information of the original flight of the passenger and the information of the target flight;
the system module for changing labels is used for carrying out authority verification on the operation of changing labels based on the message for changing labels forwarded by the receiving system module;
the system module for changing the label is also used for acquiring the available space of the target flight after the check is passed, and judging whether the number of the available space is more than or equal to the number of passengers changing the original flight to the target flight;
the change system module is further configured to mark the state of the original leg information corresponding to the original flight as cancelled and add the target leg information corresponding to the target flight if the number of available slots of the target flight is greater than or equal to the number of passengers who change the original flight to the target flight;
the system module for changing the signature is also used for sending the result of changing the signature of the passenger to the passenger notification module;
and the passenger notification module is used for sending the signature change result to the passenger.
Example 7 provides, in accordance with one or more embodiments of the present application, a self-service change system, comprising: an agent system module;
the agent system module is used for storing the ticket information of the third-party system;
the system module for changing labels is further configured to synchronize the information of the passenger to the agent system module, wherein the information of the passenger includes: the target flight information, the target flight information comprising: the target flight segment information, the takeoff time information and the arrival time information.
Example 8 provides, in accordance with one or more embodiments of the present application, a self-service change system, comprising: a marking module;
the marking module is used for marking an involuntary change identifier on passenger ticket information of the passenger when the change of the original flight of the passenger is monitored, wherein the original flight corresponds to the passenger ticket of the passenger one by one.
Example 9 provides, in accordance with one or more embodiments of the present application, a self-service change device, the device comprising: a memory and a processor;
the memory is used for storing relevant program codes;
the processor is configured to invoke the program code to execute the self-service change method according to any of the above examples.
Example 10 provides, in accordance with one or more embodiments of the present application, a computer-readable storage medium for storing a computer program for performing the self-service change method of any of the above examples.
Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are disclosed as example forms of implementing the claims.
While several specific implementation details are included in the above discussion, these should not be construed as limitations on the scope of the application. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable subcombination.
The above description is only a preferred embodiment of the application and is illustrative of the principles of the technology employed. It will be appreciated by those skilled in the art that the scope of the disclosure herein is not limited to the particular combination of features described above, but also encompasses other arrangements formed by any combination of the above features or their equivalents without departing from the spirit of the disclosure. For example, the above features may be replaced with (but not limited to) features having similar functions disclosed in the present application.
The above description is only exemplary of the present application and is not intended to limit the present application in any way. Equivalent changes or modifications of the above embodiments are within the scope of the present application.

Claims (10)

1. A self-service change method is characterized by comprising the following steps:
responding to the change operation of the passenger in the third-party system, and acquiring a change message of the passenger by the change system module, wherein the change message comprises: the information of the original flight of the passenger and the information of the target flight;
based on the label changing message, the label changing system module carries out authority verification on the label changing operation;
after the check is passed, the change-signing system module acquires the available space of the target flight and judges whether the number of the available space is more than or equal to the number of passengers who change the original flight to the target flight;
if the number of the flight sections is larger than or equal to the preset number, the change system module marks the state of the original flight section information corresponding to the original flight as cancelled, and adds the target flight section information corresponding to the target flight;
and the system module for changing the signature sends the result of changing the signature of the passenger to a passenger notification module so that the passenger notification module sends the result of changing the signature to the passenger.
2. The method of claim 1, further comprising:
the change system module synchronizes the passenger information to an agent system module, wherein the passenger information includes: the target flight information, the target flight information comprising: the agent system module is used for storing ticket business information of the third-party system.
3. The method according to claim 1, wherein the verifying the authority of the change operation by the change system module based on the change message comprises:
and the label changing system module analyzes the label changing message, acquires the level information of the agent corresponding to the label changing operation, and performs authority verification on the agent, wherein the agent is the agent of the third-party system.
4. The method of claim 1, wherein the obtaining, by the change system module, the passenger's change message in response to the passenger's change operation at the third-party system comprises:
and responding to the change operation of the passenger in the third-party system and the fact that the passenger ticket information of the passenger has the involuntary change identifier, and the change system module acquires the change message of the passenger.
5. The method of any of claims 1 to 4, wherein the obtaining of the passenger's signature change message by the signature change system module comprises:
and the signature change system module acquires the signature change message of the passenger, which is sent to the receiving system module by the third-party system and forwarded by the receiving system module.
6. A self-service change system, the system comprising: the system comprises a receiving system module, a change system module and a passenger notification module;
the receiving system module is configured to receive, in response to a change operation of a passenger in a third-party system, a change message of the passenger sent by the third-party system, and forward the change message to the change system module, where the change message includes: the information of the original flight of the passenger and the information of the target flight;
the system module for changing labels is used for carrying out authority verification on the operation of changing labels based on the message for changing labels forwarded by the receiving system module;
the system module for changing the label is also used for acquiring the available space of the target flight after the check is passed, and judging whether the number of the available space is more than or equal to the number of passengers changing the original flight to the target flight;
the change system module is further configured to mark the state of the original leg information corresponding to the original flight as cancelled and add the target leg information corresponding to the target flight if the number of available slots of the target flight is greater than or equal to the number of passengers who change the original flight to the target flight;
the system module for changing the signature is also used for sending the result of changing the signature of the passenger to the passenger notification module;
and the passenger notification module is used for sending the signature change result to the passenger.
7. The system of claim 6, further comprising: an agent system module;
the agent system module is used for storing the ticket information of the third-party system;
the system module for changing labels is further configured to synchronize the information of the passenger to the agent system module, wherein the information of the passenger includes: the target flight information, the target flight information comprising: the target flight segment information, the takeoff time information and the arrival time information.
8. The system of claim 6, further comprising: a marking module;
the marking module is used for marking an involuntary change identifier on passenger ticket information of the passenger when the change of the original flight of the passenger is monitored, wherein the original flight corresponds to the passenger ticket of the passenger one by one.
9. A self-service change sign device, the device comprising: a memory and a processor;
the memory is used for storing relevant program codes;
the processor is used for calling the program code and executing the self-service change method of any one of claims 1 to 5.
10. A computer-readable storage medium for storing a computer program for performing the self-service change method of any one of claims 1 to 5.
CN202210023303.XA 2022-01-10 2022-01-10 Self-service change method, system, equipment and storage medium Pending CN114372852A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN202210023303.XA CN114372852A (en) 2022-01-10 2022-01-10 Self-service change method, system, equipment and storage medium

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN202210023303.XA CN114372852A (en) 2022-01-10 2022-01-10 Self-service change method, system, equipment and storage medium

Publications (1)

Publication Number Publication Date
CN114372852A true CN114372852A (en) 2022-04-19

Family

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Family Applications (1)

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Country Status (1)

Country Link
CN (1) CN114372852A (en)

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