CN114372779A - Business process processing method and device, readable storage medium and electronic equipment - Google Patents
Business process processing method and device, readable storage medium and electronic equipment Download PDFInfo
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
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- G06Q10/063—Operations research, analysis or management
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Abstract
The invention provides a business process processing method, a business process processing device, a readable storage medium and electronic equipment. The business process processing method comprises the following steps: responding to a query request of a business process, and acquiring a user identifier, a process type identifier and business information contained in the query request; determining at least one service process definition according to the process type identifier; and determining a business process instance according to the user identification, the business information and at least one business process definition. The technical scheme provided by the invention can quickly and accurately read the proper business process according to the user information and the business information of the user when the user uses the business process, thereby improving the flexibility of the use of the business process, ensuring the adaptability between the business process and the user and effectively improving the business approval efficiency.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a business process processing method, a business process processing device, a readable storage medium and electronic equipment.
Background
In the related technology, the business approval links of dealers are uniformly defined by the car factories, and all dealers use a uniform approval process to perform business approval operation. Along with the expansion of the business scale of the dealership, the organization structure of part of dealerships can be adjusted, the examination and approval links can be changed, and the overall unified flow examination and approval template is difficult to adapt to the structures of all dealerships.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art or the related art.
Therefore, the first aspect of the invention provides a business process processing method.
The second aspect of the invention also provides a business process processing device.
A third aspect of the invention also provides a readable storage medium.
The fourth aspect of the present invention also provides an electronic apparatus.
In view of this, a first aspect of the present invention provides a method for processing a business process, including: responding to a query request of a business process, and acquiring a user identifier, a process type identifier and business information contained in the query request; determining at least one service process definition according to the process type identifier; and determining a business process instance according to the user identification, the business information and at least one business process definition.
The invention provides a business process processing method, which comprises the steps of specifically, initiating a business process query request after a user logs in a business system, responding to the business process query request of the user, and acquiring a user identifier, a process type identifier and business information contained in the query request. It should be noted that the user identifier refers to identification information capable of representing the identity of the user; the process type identifier refers to identification information capable of representing a process type to be operated by a user; the service information refers to specific service keyword information. And acquiring at least one business process definition corresponding to the process type in the business system according to the process type identifier, wherein the business process definition refers to at least one business process template corresponding to the process type stored in the business system. Further, according to the user identifier in at least one service flow definition, determining a service flow definition corresponding to the user, and further according to the service flow definition corresponding to the user and service information input by the user, determining a service flow instance, where it is to be noted that the service flow instance refers to a current service approval flow including the service information in a service system, and then displaying the service flow instance for the user to approve the operation.
It should be noted that at least one business process definition includes a common business process definition common to all users and a dedicated business process definition defined according to the enterprise organization and structure of an individual user, where the dedicated business process definition refers to a dedicated business process defined according to the enterprise organization and structure of the user.
The business process processing method provided by the invention can quickly and accurately call the suitable current business approval process according to the user information and the business information of the user when the user needs to approve the business process on the business system, thereby improving the flexibility of the use of the business process, ensuring the adaptability between the business process and the user and effectively improving the business approval efficiency.
According to the above-mentioned service flow processing method provided by the present invention, the following additional technical features may also be provided:
in the above technical solution, further, the step of determining the service process instance according to the user identifier, the service information, and at least one service process definition specifically includes: under the condition that at least one business process is defined to be multiple, multiple process namespaces defined by multiple business processes are obtained; matching the user identification with a plurality of process namespaces, and determining a target process namespace corresponding to the user identification according to a matching result; and determining a business process example according to the target process name space and the business information.
In the technical solution, if there are a plurality of service flows corresponding to the flow types in the service system, it is indicated that not only a common service flow definition common to all users but also a dedicated service flow definition dedicated to an individual user is stored in the service system. At this time, the process namespaces defined by all the business processes are obtained, and the user identification in the query request is matched with the process namespaces. According to the matching result, reading a target process namespace from the plurality of process namespaces, wherein the target process namespace is a process namespace of the business process adapted to the user. And returning a business process example containing business information for the user according to the determined target process name space and the business information input by the user.
It can be understood that, when the number of the business process definitions corresponding to the process type is one, it is described that the business process corresponding to the process type in the business system has only a common business process definition, and then the common process namespace defined by the common business process is called as the business process instance.
By the method, the correct process name space is automatically matched by using the user identification in the plurality of business process name spaces, so that the proper business approval process is obtained, and the intelligent degree of the business system is improved.
In any of the above technical solutions, further, the step of matching the user identifier with the multiple process namespaces and determining the target process namespace corresponding to the user identifier according to the matching result specifically includes: matching the user identification with a plurality of process namespaces; and under the condition that the plurality of process namespaces have process namespaces containing the user identifications, taking the special process namespaces corresponding to the user identifications as target process namespaces.
In the technical scheme, a user identifier is matched with a plurality of process namespaces, if a limited name of any process namespace in the plurality of process namespaces contains the user identifier, the service process definition in the service system is indicated to have the special service process definition of the user, and at the moment, the special process namespace corresponding to the user is used as a target process namespace, so that the special service approval process containing service information is obtained.
By the method, the service approval process adapted to the user is quickly and accurately acquired by matching the corresponding special process name space with the user identifier, and the query efficiency of the service process is improved.
In any of the above technical solutions, further, the step of matching the user identifier with the multiple process namespaces and determining the target process namespace corresponding to the user identifier according to the matching result further includes: and taking the public process name space as a target process name space under the condition that the process name spaces containing the user identification do not exist in the plurality of process name spaces.
In the technical scheme, the user identification is matched with the multiple process namespaces, if the user identification is not contained in the limit names of the multiple process namespaces, namely all the business process definitions under the process type do not have the special business process definition corresponding to the user, the enterprise organization structure of the user is consistent with the approval link of the default public business process of the system, and a special approval link is not required to be set. At the moment, the universal public process naming space is used as a target process naming space, and then a public business process example is obtained according to the target process naming space so as to be used for the user to examine and approve the operation.
By the method, when the business system is determined not to contain the exclusive business approval process of the user according to the matching result of the user identification and the process name space in the system, the public business approval process is immediately called for the user to approve, and the flexibility and the timeliness of business process acquisition are improved.
In any of the above technical solutions, further, first enterprise information is acquired; determining a plurality of process types according to the first enterprise information; determining a plurality of common business processes corresponding to a plurality of process types according to the first enterprise information; and generating a public flow name space defined by a plurality of public business flows according to the flow types.
In this technical solution, first enterprise information of a user is obtained, and it should be noted that the first enterprise information refers to enterprise organizational structure information of all users. And planning various process types which can be used by all users in the business approval process, and approval link information such as process variables, process roles and the like of each process type according to the first enterprise information, and further determining the public business process definition of each process type according to the approval link information such as the process variables, the approval roles and the like. And then, generating a public process namespace which corresponds to each process type and contains the public business approval process, and storing the generated process namespace in a business system.
By the mode, the examination and approval links of the common business processes common to all users are planned in advance according to enterprise information of all users, so that the unified common business process definition at the upper layer is generated in the business system, the same business examination and approval process does not need to be defined repeatedly for each user, the workload of business process drawing is reduced, and the business process drawing efficiency is improved.
In any of the above technical solutions, further, in response to an add instruction of a business process, obtaining second enterprise information, a second user identifier, and a target process type included in the add instruction; determining a target common service flow definition in a plurality of common service flow definitions according to the target flow type; generating a user-specific business process definition according to the second enterprise information and the target public business process; and generating a special process naming space defined by the user special service process according to the second user identification.
In the technical scheme, when the enterprise organization structure of the user is adjusted or the user thinks that a public business process approval link in the business system is not suitable for the enterprise organization structure of the user, the exclusive business process definition can be defined in the business system according to the enterprise organization structure of the user. Specifically, in response to an add instruction of a business process of a user, second enterprise information of the user and a target process type included in the add instruction are obtained, it should be noted that the second enterprise information is a current enterprise organizational structure of the user, and the target process type refers to a process type of the business process that the user wants to redefine. And according to the target process type, determining a target common service process definition to be changed in all common service process definitions of the service system, further modifying the target common service process definition according to the current enterprise organization structure of the user, and generating a modified user-specific service process definition. And generating a special process namespace containing the exclusive service approval process of the user according to the user identification. And storing the modified special process name space in a business system.
It should be noted that, when a user needs to change a business process for business or organization adjustment, the user may modify the business process based on a public business approval process, or may redraw a dedicated business approval process by himself.
By the method, the user can flexibly and efficiently perform flow self-definition according to the service requirement, the user-defined flows are stored in respective naming spaces and isolated from each other, and the user can read correct flow definition by combining an isolation strategy according to the user identification and the service information when reading the flow definition.
In any of the above technical solutions, further, a business process instance is displayed.
According to the technical scheme, after the business process example is generated, the business process example is displayed on a business system, so that a user can examine and approve the displayed business process example. And the correct business process example is quickly, accurately and automatically acquired and displayed in the business system according to the user identification and the business information, so that the intelligence and flexibility of the business approval process are improved, and the business approval efficiency of the user is improved.
According to a second aspect of the present invention, a business process processing apparatus is provided, including: the acquisition module is used for responding to a query request of a service process and acquiring a user identifier, a process type identifier and service information contained in the query request; the first determining module is used for determining at least one business process definition according to the process type identifier; and the second determining module is used for determining the business process example according to the user identification, the business information and at least one business process definition.
The invention provides a business process processing device, and particularly relates to a business process processing device which is used for initiating a business process query request after a user logs in a business system, responding to the business process query request of the user and acquiring a user identifier, a process type identifier and business information contained in the query request. It should be noted that the user identifier refers to identification information capable of representing the identity of the user; the process type identifier refers to identification information capable of representing a process type to be operated by a user; the service information refers to specific service keyword information. And acquiring at least one business process definition corresponding to the process type in the business system according to the process type identifier, wherein the business process definition refers to at least one business process template corresponding to the process type stored in the business system. Further, according to the user identifier in at least one service flow definition, determining a service flow definition corresponding to the user, and further according to the service flow definition corresponding to the user and service information input by the user, determining a service flow instance, where it is to be noted that the service flow instance refers to a current service approval flow including the service information in a service system, and then displaying the service flow instance for the user to approve the operation.
It should be noted that at least one business process definition includes a common business process definition common to all users and a dedicated business process definition defined according to the enterprise organization and structure of an individual user, where the dedicated business process definition refers to a dedicated business process defined according to the enterprise organization and structure of the user.
The business process processing device provided by the invention can rapidly and accurately call the suitable current business approval process according to the user information and the business information of the user when the user needs to approve the business process on the business system, thereby improving the flexibility of the use of the business process, ensuring the adaptability between the business process and the user and effectively improving the business approval efficiency.
According to a third aspect of the present invention, a readable storage medium is provided, on which a program or instructions are stored, which when executed by a processor, performs the business process processing method of the first aspect. Therefore, the readable storage medium has all the benefits of the business process processing method provided by the first aspect, and redundant description is omitted to avoid repetition.
According to a fourth aspect of the present invention, an electronic device is provided, which includes the business process processing apparatus of the second aspect and/or the readable storage medium of the third aspect. Therefore, the electronic device has all the benefits of the service flow processing apparatus provided in the second aspect and the readable storage medium provided in the third aspect, and redundant description is not repeated for avoiding redundancy.
Additional aspects and advantages of the invention will be set forth in part in the description which follows, and in part will be obvious from the description, or may be learned by practice of the invention.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
FIG. 1 is a flow diagram illustrating one embodiment of a business process processing method;
FIG. 2 is a second flow chart of a business process processing method according to an embodiment of the invention;
FIG. 3 is a third flow chart of a business process processing method according to an embodiment of the present invention;
FIG. 4 is a flow chart of a business process processing method according to an embodiment of the invention;
FIG. 5 is a fifth flowchart of a business process processing method according to an embodiment of the invention;
FIG. 6 shows a sixth flowchart of a business process processing method according to an embodiment of the invention;
FIG. 7 is a seventh flowchart of a business process processing method according to an embodiment of the invention;
FIG. 8 is a schematic block diagram of a business process control system in accordance with one embodiment of the present invention;
FIG. 9 is a logic diagram illustrating a business process control system performing a business process read in accordance with one embodiment of the present invention;
FIG. 10 is a schematic block diagram of a business process processing apparatus of one embodiment of the present invention;
FIG. 11 is a diagram illustrating an example of a business process corresponding to user 1 according to an embodiment of the present invention;
fig. 12 is a schematic diagram illustrating an example of a business process corresponding to the user 2 according to an embodiment of the present invention.
Wherein, the correspondence between the reference numbers and the part names in fig. 8 and 10 is:
the system comprises an 800 business process control system, an 802 process data center, an 804 process definer, a 806 process reader, a 808 process isolation controller, a 1000 business process processing device, a 1002 acquisition module, a 1004 first determination module, and a 1006 second determination module.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that all the directional indicators (such as up, down, left, right, front, and rear … …) in the embodiment of the present invention are only used to explain the relative position relationship between the components, the motion situation, and the like in a specific posture, and if the specific posture is changed, the directional indicator is changed accordingly.
In addition, the descriptions related to "first", "second", etc. in the present invention are only for descriptive purposes and are not to be construed as indicating or implying relative importance or implicitly indicating the number of technical features indicated. Thus, a feature defined as "first" or "second" may explicitly or implicitly include at least one such feature. In the description of the present invention, "a plurality" means at least two, e.g., two, three, etc., unless specifically limited otherwise.
In addition, the technical solutions in the embodiments of the present invention may be combined with each other, but it must be based on the realization of those skilled in the art, and when the technical solutions are contradictory or cannot be realized, such a combination of technical solutions should not be considered to exist, and is not within the protection scope of the present invention.
A business process processing method, a business process processing apparatus, a readable storage medium, and an electronic device according to some embodiments of the present invention are described below with reference to fig. 1 to 12.
Example 1:
as shown in fig. 1, according to an embodiment of the present invention, a method for processing a business process is provided, the method including:
step 102, responding to a query request of a business process, and acquiring a user identifier, a process type identifier and business information contained in the query request;
104, determining at least one service process definition according to the process type identifier;
and step 106, determining a business process instance according to the user identification, the business information and at least one business process definition.
The embodiment provides a business process processing method, and specifically, after a user logs in a business system, the user initiates a business process query request, responds to the business process query request of the user, and obtains a user identifier, a process type identifier and business information included in the query request. It should be noted that the user identifier refers to identification information capable of representing the identity of the user; the process type identifier refers to identification information capable of representing a process type to be operated by a user; the service information refers to specific service keyword information. And acquiring at least one business process definition corresponding to the process type in the business system according to the process type identifier, wherein the business process definition refers to at least one business process template corresponding to the process type stored in the business system. Further, according to the user identifier in at least one service flow definition, determining a service flow definition corresponding to the user, and further according to the service flow definition corresponding to the user and service information input by the user, determining a service flow instance, where it is to be noted that the service flow instance refers to a current service approval flow including the service information in a service system, and then displaying the service flow instance for the user to approve the operation.
It should be noted that at least one business process definition includes a common business process definition common to all users and a dedicated business process definition defined according to the enterprise organization and structure of an individual user, where the dedicated business process definition refers to a dedicated business process defined according to the enterprise organization and structure of the user.
Specifically, the business system of the present application is applicable to the automobile supplier side, which flag a dealer including a plurality of direct or retail stores. In the prior art, the business processes of dealers are generally managed by the business system of the automobile supplier, and the business processes of each process type in the business system adopt a format common to all dealers. However, with the expansion of the business scale of the dealer, the organization structure of part of dealers can be adjusted, the process links of the approval can be changed, the unified public business process cannot be adapted to all dealer structures, and the approval efficiency of the business process is low. Based on the above problems, according to the method and the device, when the user performs the approval operation, the dedicated service process or the common service process of the user is correctly obtained in the service system according to the user identifier and the type of the process to be approved, so that the user can perform the approval operation by using the most suitable service process format.
The service process processing method provided by this embodiment can quickly and accurately invoke a suitable current service approval process according to the user information and the service information of the user when the user needs to approve the service process on the service system, thereby improving the flexibility of the service process, ensuring the adaptability between the service process and the user, and effectively improving the service approval efficiency.
Example 2:
as shown in fig. 2, according to an embodiment of the present invention, a method for processing a business process is provided, the method including:
step 202, responding to a query request of a business process, and acquiring a user identifier, a process type identifier and business information contained in the query request;
step 206, determining whether at least one service flow definition is one, if yes, entering step 208, and if not, entering step 210;
step 210, acquiring a plurality of process namespaces defined by a plurality of business processes;
step 212, matching the user identifier with a plurality of process namespaces, and determining a target process namespace corresponding to the user identifier according to a matching result;
In this embodiment, if there are a plurality of business processes corresponding to the process types in the business system, it is described that the business system not only stores the common business process definition common to all users, but also stores the dedicated business process definition dedicated to individual users. At this time, the process namespaces defined by all the business processes are obtained, and the user identification in the query request is matched with the process namespaces. According to the matching result, reading a target process namespace from the plurality of process namespaces, wherein the target process namespace is a process namespace of the business process adapted to the user. And returning a business process example containing business information for the user according to the determined target process name space and the business information input by the user.
It can be understood that, when the number of the business process definitions corresponding to the process type is one, it is described that the business process corresponding to the process type in the business system has only a common business process definition, and then the common process namespace defined by the common business process is called as the business process instance.
By the method, the correct process name space is automatically matched by using the user identification in the plurality of business process name spaces, so that the proper business approval process is obtained, and the intelligent degree of the business system is improved.
Example 3:
as shown in fig. 3, according to an embodiment of the present invention, a method for processing a business process is provided, the method including:
step 302, responding to a query request of a business process, and acquiring a user identifier, a process type identifier and business information contained in the query request;
step 304, determining at least one business process definition according to the process type identifier;
step 312, matching the user identifier with a plurality of process namespaces;
In this embodiment, the user identifier is matched with the plurality of process namespaces, and if the user identifier is included in the limit name of any process namespace in the plurality of process namespaces, it is indicated that the service process definition in the service system has the special service process definition of the user, and at this time, the special process namespace corresponding to the user is used as the target process namespace, so as to obtain the special service approval process including the service information.
Further, the user identifier is matched with the multiple process namespaces, if the user identifier is not contained in the limit names of the multiple process namespaces, namely, all the business process definitions under the process type do not have the special business process definition corresponding to the user, the enterprise organization structure of the user is consistent with the approval link of the default public business process of the system, and a special approval link is not required to be set. At the moment, the universal public process naming space is used as a target process naming space, and then a public business process example is obtained according to the target process naming space so as to be used for the user to examine and approve the operation.
By the method, the corresponding process naming space is matched by the user identification, the service process adaptive to the user is read quickly and accurately, and the query efficiency of the service process is improved.
In a specific embodiment, each business process has a name space to which the business process belongs, and the business processes of different users can be isolated from each other by defining the business processes through different name spaces, so that a control mechanism on an isolation level is realized. Wherein, each namespace has its own qualified name, for example, the qualified name of the namespace of the common business process is NS: global (namespace: whole); the name of the name space of the special business process of the user is limited to NS: dealer1 (namespace: distributor 1), NS: dealer2 (namespace: distributor 2). After logging in the service system, the dealer is determined to be the dealer1, the dealer1 is matched with a plurality of limited names in the limited names of all the namespaces, when the limited name of any one of the namespaces is determined to contain the dealer1, the namespace corresponding to the limited name is read, and the special service approval process is returned to the dealer 1. Further, after the dealer 3 logs in the service system, the identification of the dealer is determined to be the dealer 3, the dealer 3 is matched with the limited names in all the limited names of the name spaces, when the limited names of all the name spaces do not contain the dealer 3, it is indicated that the exclusive process name space of the dealer 3 does not exist in the user exclusive name space of the lower layer in the service system, at this time, the public process name space provided by the upper layer is read, and the public service approval process is returned for the user exclusive name space.
Example 4:
as shown in fig. 4, according to an embodiment of the present invention, a method for processing a business process is provided, where the method includes:
In this embodiment, first enterprise information of the user is obtained, and it should be noted that the first enterprise information refers to enterprise organizational structure information of all users. And planning various process types which can be used by all users in the business approval process, and approval link information such as process variables, process roles and the like of each process type according to the first enterprise information, and further determining the public business process definition of each process type according to the approval link information such as the process variables, the approval roles and the like. And then, generating a public process namespace which corresponds to each process type and contains the public business approval process, and storing the generated process namespace in a business system.
It should be noted that the service flow definition refers to a service flow described in the offline BPMN (Business Process Model and notification) standard.
Further, the name space refers to a memory area in the business system, and specifically, a programmer can designate a space domain with a name as required, and places each business approval process in each name space respectively, so as to separate from other business processes.
By the mode, the examination and approval links of the common business processes common to all users are planned in advance according to enterprise information of all users, so that the unified common business process definition at the upper layer is generated in the business system, the same business examination and approval process does not need to be defined repeatedly for each user, the workload of business process drawing is reduced, and the business process drawing efficiency is improved.
Example 5:
as shown in fig. 5, according to an embodiment of the present invention, a method for processing a business process is provided, where the method includes:
step 506, determining a plurality of common business process definitions corresponding to a plurality of process types according to the first enterprise information;
step 512, according to the target process type, determining a target common service process definition in a plurality of common service process definitions;
step 514, generating a user-specific business process definition according to the second enterprise information and the target public business process definition;
step 516, generating a process name space of the user-specific business process according to the second user identifier;
step 522, determining a business process instance according to the user identifier, the business information and at least one business process definition.
In this embodiment, when the enterprise organization structure of the user is adjusted, or the user considers that the approval link of the common business process in the business system is not suitable for the enterprise organization structure of the user, the dedicated business process definition can be defined in the business system according to the enterprise organization structure of the user. Specifically, in response to an add instruction of a business process of a user, second enterprise information of the user and a target process type included in the add instruction are obtained, it should be noted that the second enterprise information is a current enterprise organizational structure of the user, and the target process type refers to a process type of the business process that the user wants to redefine. And according to the target process type, determining a target common service process definition to be changed in all common service process definitions of the service system, further modifying the target common service process definition according to the current enterprise organization structure of the user, and generating a modified user-specific service process definition. And generating a special process namespace containing the exclusive service approval process of the user according to the user identification. And storing the modified special process name space in a business system.
It should be noted that, when a user needs to change a business process for business or organization adjustment, the user may modify the business process based on a public business approval process, or may redraw a dedicated business approval process by himself.
By the method, the user can flexibly and efficiently perform flow self-definition according to the service requirement, the user-defined flows are stored in respective naming spaces and isolated from each other, and the user can read correct flow definition by combining an isolation strategy according to the user identification and the service information when reading the flow definition.
In a specific embodiment, the business system supports a namespace, predefines a common business process of all process types under the common namespace, and guides a dealer to use the common business process under the common namespace through logic control so as to avoid the dealer from making repeated process definitions under the own namespace. Furthermore, business processes are defined under different name spaces, and the business processes of different dealers can be isolated from each other by setting isolation spaces to which the business processes belong. Furthermore, a control strategy on an isolation level is adopted, namely when a lower-layer special service process does not exist in the service system, a public service approval process is read for a user, and the user uses the public service approval process provided by an upper layer; when the service system has a user-defined exclusive service approval process, the common service process definition is ignored, and the special service approval process is read for the user.
Example 6:
as shown in fig. 6, according to an embodiment of the present invention, a method for processing a business process is provided, where the method includes:
step 602, responding to a query request of a business process, and acquiring a user identifier, a process type identifier and business information contained in the query request;
In this embodiment, after the business process instance is generated, the business process instance is displayed on the business system, so that the user can perform an approval operation on the displayed business process instance. And the correct business process example is quickly, accurately and automatically acquired and displayed in the business system according to the user identification and the business information, so that the intelligence and flexibility of the business approval process are improved, and the business approval efficiency of the user is improved.
Specifically, the business process instance can be shown in the form of a flowchart.
In a specific embodiment, as shown in fig. 11 and 12, it is a specific flowchart example for different users. Specifically, after the user 1 defines the dedicated service flow according to the service organization and structure, when the user 1 wants to perform an approval flow operation, after confirming the dedicated service flow definition according to the service identifier of the user and the flow type of the operation to be approved in the service system, the user inputs service information, and the service system returns a corresponding flow chart for the service system, and it can be seen from fig. 11 that the auditor of the service approval flow is a planner and a sales manager. Further, after the user 2 defines the dedicated service flow according to the service organization and structure, when the user 2 wants to perform an approval flow operation, after confirming the dedicated service flow definition according to the self service identifier and the flow type of the operation to be approved in the service system, the service information is input, the service system returns a corresponding flow chart for the service system, and it can be seen from fig. 12 that the auditor of the service approval flow is a planner.
Example 7:
as shown in fig. 7, according to an embodiment of the present invention, a method for processing a business process is provided, where the method includes:
In this embodiment, the dealer initiates an inquiry request for inquiring the service flow, acquires information such as a dealer identifier, a flow type identifier, and a service keyword from the request, triggers a flow isolation control policy, and acquires a correct service flow. The process isolation control strategy refers to positioning an exclusive service process according to the dealer identifier, if the exclusive service process cannot be found, positioning a global universal public service process, and flexibly determining the service process according to the service characteristics of the dealer.
Further, as shown in fig. 8, the present application provides a business process control system 800, which is suitable for an automobile supplier, where the business process control system 800 includes: and the process data center 802 is used for recording all the business processes of the automobile suppliers and the dealers. The flow definer 804 is used for defining a business flow, and specifically, the flow definer 804 draws and starts a business flow chart corresponding to all general flow types according to a flow type code, a flow role and a flow variable, so that the unified definition and sharing of the global flow are realized, the common business flow is enabled to take effect globally, and the workload of repeatedly defining the same flow by each dealer is reduced; further, the flow definer 804 also defines a special business flow customized by the dealer according to the business requirement. And a flow reader 806 for reading the business flow. The process isolation controller 808 is configured to correctly control acquisition of the service process instance according to information such as the dealer identifier, the process type identifier, and the service keyword. For example, when the process data center 802 does not have a vendor-defined process, the process isolation controller 808 will invoke a common business process; when the flow data center 802 has a dedicated flow defined by the dealer, the flow isolation controller 808 ignores the common service flow and calls a dedicated service flow of the dealer.
Preferably, the process data center 802 records the business processes of the automobile suppliers and dealers, including process-related variables and process type identifiers. The process data center 802 may also provide query and modification capabilities to ensure coordinated operation between related components.
Preferably, the flow definer 804 can provide a visually dragged drawing board, which facilitates the manager or dealer to draw or adjust the business flow quickly and clearly. The method and the system can enable the dealer to flexibly and efficiently customize the business approval process so as to solve the problem that the business and organization of the dealer are changed rapidly and the business process cannot be changed rapidly. The flow definer 804 also provides common approval flow element components, including task nodes, flow branches, flow start, flow end, etc., and the flow diagram can be drawn by dragging these element components.
Preferably, the process reader 806 can present a static flow graph as well as a dynamic business process approval node status.
Preferably, the dealer can define a dedicated service flow according to the service or organization change, and the flow isolation controller 808 can accurately invoke a common service flow or a dedicated service flow according to the dealer identifier and the data condition of the flow data center 802, so that on one hand, the dealer can efficiently adjust the corresponding service flow along with the adjustment of the service or organization structure, thereby improving the service sensitivity; on the other hand, through the global sharing of the public business process, repeated drawing of the flow chart by each dealer is avoided, and the workload of business process definition is reduced.
Further, as shown in FIG. 9, the process definer 804 locates the defined common business process under the Global user (NS: Global) namespace in the process data center 802 for sharing to all vendors. The individual Dealer-specific, dedicated business processes are located under the Dealer's own namespace, in isolation from each other, such as Dealer 1's namespace (NS: Dealer1), Dealer 2's namespace (NS: Dealer2), and Dealer N's namespace (NS: Dealer N) in FIG. 9. When the process reader 806 reads the process, the information such as the dealer identifier, the process type identifier, and the service keyword is taken, and the process isolation controller 808 controls the correct service process to be displayed in the process data center 802 in combination with the isolation policy.
Example 8:
as shown in fig. 10, according to an embodiment of the second aspect of the present invention, a business process processing apparatus 1000 is provided, including: an obtaining module 1002, configured to respond to a query request of a service flow, and obtain a user identifier, a flow type identifier, and service information included in the query request; a first determining module 1004, configured to determine at least one service flow definition according to the flow type identifier; a second determining module 1006, configured to determine a business process instance according to the user identifier, the business information, and the at least one business process definition.
The embodiment provides a business process processing apparatus 1000, specifically, after a user logs in a business system, the user initiates a business process query request, and in response to the business process query request of the user, obtains a user identifier, a process type identifier and business information included in the query request. It should be noted that the user identifier refers to identification information capable of representing the identity of the user; the process type identifier refers to identification information capable of representing a process type to be operated by a user; the service information refers to specific service keyword information. And acquiring at least one business process definition corresponding to the process type in the business system according to the process type identifier, wherein the business process definition refers to at least one business process template corresponding to the process type stored in the business system. Further, according to the service process definition corresponding to the user in at least one service process definition based on the user identifier, and further according to the service process definition corresponding to the user and the service information input by the user, it is determined that the service process instance refers to a current service approval process including the service information in the service system, and then the service process instance is displayed for the user to approve the operation.
It should be noted that at least one business process definition includes a common business process definition common to all users and a dedicated business process definition defined according to the enterprise organization and structure of an individual user, where the dedicated business process definition refers to a dedicated business process defined according to the enterprise organization and structure of the user.
Specifically, the business system of the present application is applicable to the automobile supplier side, which flag a dealer including a plurality of direct or retail stores. In the prior art, the business processes of dealers are generally managed by the business system of the automobile supplier, and the business processes of each process type in the business system adopt a format common to all dealers. However, with the expansion of the business scale of the dealer, the organization structure of part of dealers can be adjusted, the process links of the approval can be changed, the unified public business process cannot be adapted to all dealer structures, and the approval efficiency of the business process is low. Based on the above problems, according to the method and the device, when the user performs the approval operation, the dedicated service process or the common service process of the user is correctly obtained in the service system according to the user identifier and the type of the process to be approved, so that the user can perform the approval operation by using the most suitable service process format.
The service process processing apparatus 1000 provided in this embodiment can quickly and accurately retrieve a suitable current service approval process according to user information and service information of a user when the user needs to approve a service process on a service system, thereby improving flexibility of service process use, ensuring adaptability between the service process and the user, and effectively improving service approval efficiency.
Further, the business process processing apparatus 1000 further includes a determining module, configured to determine whether at least one business process definition is one; the obtaining module 1002 is further configured to, in a case that at least one business process definition is multiple, obtain multiple process namespaces defined by multiple business processes; the business process processing apparatus 1000 further includes a matching module, configured to match the user identifier with a plurality of process namespaces. The first determining module 1004 is specifically configured to determine, according to the matching result, a target process namespace corresponding to the user identifier; the first determining module 1004 is further specifically configured to determine a business process instance according to the target process namespace and the business information.
In the embodiment, if there are a plurality of service flows corresponding to the flow types in the service system, it is indicated that not only the common service flow definition common to all users but also the dedicated service flow definition dedicated to individual user is stored in the service system. At this time, the process namespaces defined by all the business processes are obtained, and the user identification in the query request is matched with the process namespaces. According to the matching result, reading a target process namespace from the plurality of process namespaces, wherein the target process namespace is a process namespace of the business process adapted to the user. And returning a business process example containing business information for the user according to the determined target process name space and the business information input by the user.
It can be understood that, when the number of the business process definitions corresponding to the process type is one, it is described that the business process corresponding to the process type in the business system has only a common business process definition, and then the common process namespace defined by the common business process is called as the business process instance.
By the method, the correct process name space is automatically matched by using the user identification in the plurality of business process name spaces, so that the proper business approval process is obtained, and the intelligent degree of the business system is improved.
Further, the judging module is further configured to judge whether a process namespace containing the user identifier exists in the plurality of process namespaces; the first determining module 1004 is specifically configured to, when a plurality of process namespaces have a process namespace including a user identifier, use a dedicated process namespace corresponding to the user identifier as a target process namespace.
In this embodiment, the user identifier is matched with the plurality of process namespaces, and if the user identifier is included in the limit name of any process namespace in the plurality of process namespaces, it is indicated that the service process definition in the service system has the special service process definition of the user, and at this time, the special process namespace corresponding to the user is used as the target process namespace, so as to obtain the special service approval process including the service information.
By the method, the service approval process adapted to the user is quickly and accurately acquired by matching the corresponding special process name space with the user identifier, and the query efficiency of the service process is improved.
Further, in a case that no process namespace containing the user identifier exists in the plurality of process namespaces, the first determining module 1004 is specifically further configured to use the common process namespace as the target process namespace.
In the embodiment, the user identifier is matched with the multiple process namespaces, and if the user identifier is not contained in the limit names of the multiple process namespaces, that is, all the business process definitions under the process type do not have the special business process definition corresponding to the user, it is indicated that the enterprise organization structure of the user is consistent with the approval link of the default public business process of the system, and no special approval link needs to be set. At the moment, the universal public process naming space is used as a target process naming space, and then a public business process example is obtained according to the target process naming space so as to be used for the user to examine and approve the operation.
By the method, when the business system is determined not to contain the exclusive business approval process of the user according to the matching result of the user identification and the process name space in the system, the public business approval process is immediately called for the user to approve, and the flexibility and the timeliness of business process acquisition are improved.
Further, the obtaining module 1002 is further configured to obtain first enterprise information; the business process processing apparatus 1000 further includes: the third determining module is used for determining a plurality of process types according to the first enterprise information; the fourth determining module is used for determining a plurality of common business processes corresponding to a plurality of process types according to the first enterprise information; the first generation module is used for generating a public flow name space defined by a plurality of public business flows according to a plurality of flow types.
In this embodiment, first enterprise information of the user is obtained, and it should be noted that the first enterprise information refers to enterprise organizational structure information of all users. And planning various process types which can be used by all users in the business approval process, and approval link information such as process variables, process roles and the like of each process type according to the first enterprise information, and further determining the public business process definition of each process type according to the approval link information such as the process variables, the approval roles and the like. And then, generating a public process namespace which corresponds to each process type and contains the public business approval process, and storing the generated process namespace in a business system.
It should be noted that the service flow definition refers to a service flow described in the offline BPMN (Business Process Model and notification) standard.
Further, the name space refers to a memory area in the business system, and specifically, a programmer can designate a space domain with a name as required, and places each business approval process in each name space respectively, so as to separate from other business processes.
By the mode, the examination and approval links of the common business processes common to all users are planned in advance according to enterprise information of all users, so that the unified common business process definition at the upper layer is generated in the business system, the same business examination and approval process does not need to be defined repeatedly for each user, the workload of business process drawing is reduced, and the business process drawing efficiency is improved.
Further, the obtaining module 1002 is further configured to, in response to an adding instruction of the business process, obtain second enterprise information, a second user identifier, and a target process type included in the adding instruction; the business process processing apparatus 1000 further includes: a fifth determining module, configured to determine a target common business process definition among the multiple common business process definitions according to the target process type; the second generation module is used for generating a user-specific business process definition according to the second enterprise information and the target public business process; and the third generation module is used for generating a special process naming space defined by the user special service process according to the second user identifier.
In this embodiment, when the enterprise organization structure of the user is adjusted, or the user considers that the approval link of the common business process in the business system is not suitable for the enterprise organization structure of the user, the dedicated business process definition can be defined in the business system according to the enterprise organization structure of the user. Specifically, in response to an add instruction of a business process of a user, second enterprise information of the user and a target process type included in the add instruction are obtained, it should be noted that the second enterprise information is a current enterprise organizational structure of the user, and the target process type refers to a process type of the business process that the user wants to redefine. And according to the target process type, determining a target common service process definition to be changed in all common service process definitions of the service system, further modifying the target common service process definition according to the current enterprise organization structure of the user, and generating a modified user-specific service process definition. And generating a special process namespace containing the exclusive service approval process of the user according to the user identification. And storing the modified special process name space in a business system.
It should be noted that, when a user needs to change a business process for business or organization adjustment, the user may modify the business process based on a public business approval process, or may redraw a dedicated business approval process by himself.
By the method, the user can flexibly and efficiently perform flow self-definition according to the service requirement, the user-defined flows are stored in respective naming spaces and isolated from each other, and the user can read correct flow definition by combining an isolation strategy according to the user identification and the service information when reading the flow definition.
Further, the business process processing apparatus 1000 further includes: and the display module is used for displaying the business process example.
In this embodiment, after the business process instance is generated, the business process instance is displayed on the business system, so that the user can perform an approval operation on the displayed business process instance. And the correct business process example is quickly, accurately and automatically acquired and displayed in the business system according to the user identification and the business information, so that the intelligence and flexibility of the business approval process are improved, and the business approval efficiency of the user is improved.
Example 9:
according to an embodiment of the third aspect of the present invention, a readable storage medium is provided, on which a program or instructions are stored, and the program or instructions, when executed by a processor, perform the business process processing method of the first aspect. Therefore, the readable storage medium has all the benefits of the business process processing method provided by the first aspect, and redundant description is omitted to avoid repetition.
Example 10:
according to a fourth aspect of the present invention, an electronic device is provided, which includes the business process processing apparatus of the second aspect and/or the readable storage medium of the third aspect. Therefore, the electronic device has all the benefits of the service flow processing apparatus provided in the second aspect and the readable storage medium provided in the third aspect, and redundant description is not repeated for avoiding redundancy.
In the claims, specification, and drawings that follow the present disclosure, the description of the terms "one embodiment," "some embodiments," "specific embodiments," and so forth, means that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present disclosure. In the claims, specification and drawings of the present invention, schematic representations of the above terms do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
The above is only a preferred embodiment of the present invention, and is not intended to limit the present invention, and various modifications and changes will occur to those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.
Claims (10)
1. A business process processing method is characterized by comprising the following steps:
responding to the query request of the business process, and acquiring a user identifier, a process type identifier and business information contained in the query request;
determining at least one service process definition according to the process type identifier;
and determining a business process instance according to the user identification, the business information and the at least one business process definition.
2. The business process processing method of claim 1, wherein the step of determining a business process instance according to the user identifier, the business information, and the at least one business process definition specifically comprises:
under the condition that the at least one business process definition is multiple, multiple process namespaces defined by multiple business processes are obtained;
matching the user identification with the plurality of process namespaces, and determining a target process namespace corresponding to the user identification according to a matching result;
and determining the business process instance according to the target process name space and the business information.
3. The business process processing method according to claim 2, wherein the step of matching the user identifier with the plurality of process namespaces and determining a target process namespace corresponding to the user identifier according to a matching result specifically comprises:
matching the user identification with the plurality of process namespaces;
and taking the special process name space corresponding to the user identification as the target process name space under the condition that the process name spaces containing the user identification exist in the plurality of process name spaces.
4. The business process processing method according to claim 3, wherein the step of matching the user identifier with the plurality of process namespaces and determining a target process namespace corresponding to the user identifier according to a matching result further comprises:
and taking a public process name space as the target process name space under the condition that the process name spaces corresponding to the user identifications do not exist in the plurality of process name spaces.
5. The business process processing method of any one of claims 1 to 4, further comprising:
acquiring first enterprise information;
determining a plurality of process types according to the first enterprise information;
determining a plurality of common business process definitions corresponding to the plurality of process types according to the first enterprise information;
and generating a plurality of public process namespaces defined by a plurality of public business processes according to the plurality of process types.
6. The business process handling method of claim 5 further comprising:
responding to an adding instruction of a business process, and acquiring second enterprise information, a second user identifier and a target process type which are contained in the adding instruction;
determining a target common service flow definition in the plurality of common service flow definitions according to the target flow type;
generating a user-specific business process definition according to the second enterprise information and the target public business process definition;
and generating a special process naming space defined by the user special service process according to the second user identification.
7. The business process processing method of any one of claims 1 to 4, further comprising:
and displaying the business process example.
8. A business process processing apparatus, comprising:
the acquisition module is used for responding to the query request of the business process and acquiring the user identifier, the process type identifier and the business information contained in the query request;
a first determining module, configured to determine at least one service flow definition according to the flow type identifier;
and the second determining module is used for determining a business process instance according to the user identification, the business information and at least one business process definition.
9. A readable storage medium on which a program or instructions are stored, characterized in that the program or instructions, when executed by a processor, implement the steps of the business process handling method of any one of claims 1 to 7.
10. An electronic device, comprising:
the business process handling apparatus of claim 8; and/or
The readable storage medium of claim 9.
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