CN114334066B - Intelligent medical-seeking triage robot system and triage method thereof - Google Patents
Intelligent medical-seeking triage robot system and triage method thereof Download PDFInfo
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Abstract
The invention relates to a triage method, a system, a terminal and a storage medium of an intelligent medical-treatment triage robot, wherein the method comprises four steps of establishing a database and a guide label, acquiring identity information and disease information, printing a medical-treatment certificate, and judging whether the medical-treatment information is consistent with the diagnosis content of a first target medical-treatment department.
Description
Technical Field
The invention relates to the technical field of medical robots, in particular to an intelligent medical-seeking triage robot system and a triage method thereof.
Background
A robot is an intelligent machine that can work semi-autonomously or fully autonomously. The system has the basic characteristics of perception, decision, execution and the like, can assist and even replace human beings to finish dangerous, heavy and complex work, improves the working efficiency and quality, serves the human life, and expands or extends the activity and capability range of the human beings.
At present, in large-scale comprehensive hospitals, the total daily outpatient service amount can reach thousands of people, and it is thought that it is difficult to ensure that each patient obtains accurate service in place under such an overcrowded environment, therefore, some hospitals arrange the diagnosis guiding and triaging equipment in the outpatient hall to share the pressure of the outpatient window, after the diagnosis guiding and triaging equipment provides registration service for the patient, the display can also inquire the information of departments, but because the professional division is fine, the functional units involved in one diagnosis process are often distributed in different positions of different buildings and different floors, because the layout of the functional units of the hospitals is adjusted, the patients are not familiar with the hospital environment, the searching of specific positions is inconvenient, the hospital detention time is long, the diagnosis and treatment efficiency is reduced, and the medical staff can not provide guidance service in time when working busy, resulting in decreased patient satisfaction and also presenting a significant challenge to the efficiency of the hospital procedure.
Therefore, in order to solve the disadvantages and problems of the above situations, we specifically propose an intelligent medical-seeking triage robot system and a triage method thereof.
Disclosure of Invention
The invention aims to provide an intelligent medical-treatment triage robot system and a triage method thereof aiming at the defects of the prior art, and the intelligent medical-treatment triage robot system and the triage method thereof can well solve the problems.
In order to meet the requirements, the technical scheme adopted by the invention for solving the technical problems is as follows:
the method for triage by the intelligent medical-seeking triage robot is provided, and comprises the following steps:
establishing a database containing diagnostic contents of all departments of a hospital and guide labels corresponding to all departments one by one at a robot end, wherein the guide labels are arranged on paths of the departments corresponding to the guide labels;
acquiring identity information and disease information of a patient at a robot end, uploading the disease information, and searching and matching the disease information and the diagnosis content in the database one by one until the disease information and the diagnosis content are matched;
printing a first medical examination voucher according to the matched diagnosis content, wherein the first medical examination voucher is provided with a medical examination information area and a diagnosis division identification area, the diagnosis division identification area is provided with a comparison label corresponding to the guide label, and the patient can visit a first target medical department according to the correspondence between the comparison label and the guide label; the first visit voucher is also provided with a confirmation identification code;
identifying the confirmation identification code at the first target clinic end, wherein the confirmation identification code comprises clinic information, and when the clinic information is consistent with the diagnosis content of the first target clinic, the clinic information is updated to be in a confirmed state, otherwise, the clinic information is updated to be in an invalid state;
the diagnosis information in the out-of-diagnosis state is uploaded to a robot end to be registered in real time, a second diagnosis certificate is generated, the second diagnosis certificate is provided with the diagnosis information area and the diagnosis division identification area, the diagnosis division identification area is provided with a comparison label corresponding to the guide label, and the patient can see a diagnosis in a second target diagnosis department according to the comparison label and the guide label.
The intelligent medical-treatment triage robot system and the triage method thereof are characterized in that the first medical-treatment voucher is further provided with a character reminding area for reminding a patient of the comparison relationship between the comparison label and the guide label.
The intelligent medical-treatment triage robot system and the triage method thereof can realize the comparison and matching of the clinic information in the out-of-diagnosis state and the diagnosis content of the first target clinic by a doctor in the first target clinic or by one-by-one retrieval and comparison through the database.
The intelligent medical-seeking triage robot system and the triage method thereof have the advantages that the mode for acquiring the disease information is one or more of voice input, keyboard character input or visual sign language input.
The intelligent medical-seeking triage robot system and the triage method thereof are characterized in that the guide label and the contrast label respectively comprise a color label and a number or letter label.
In addition, the invention also discloses an intelligent medical service and triage robot system, which comprises:
triage robot, it includes voice interaction module, shows interactive module, visual identification interactive module and printer module: the system is used for interacting disease symptoms with the user, and printing a diagnosis certificate according to the user symptoms and the corresponding departments received from the background control system;
a background control system: the diagnosis robot is used for judging the symptoms of the user and the corresponding departments according to the interaction between the diagnosis robot and the user and sending the symptoms and the corresponding departments to the diagnosis robot;
wherein:
the voice module is used for being connected with the background control system, comprises voice recognition, semantic recognition and voice synthesis, and is used for recognizing the content of human speaking, capturing keywords, recognizing semantics and making voice response according to answers matched in the voice interaction database;
the display module is used for connecting a background control system and displaying the questions identified by the voice module and the answer content matched with the database;
and the vision module is used for identifying the body language of the special crowd.
The intelligent medical-seeking triage robot system further comprises a robot triage platform, wherein the robot triage platform is provided with a plurality of butt joint windows, a sound insulation board is arranged between every two adjacent butt joint windows, and each butt joint window is correspondingly provided with the voice interaction module, the display interaction module, the visual recognition interaction module and the printer module.
In addition, the invention also provides an intelligent medical guide terminal, which comprises: a memory, a processor and a computer program stored on the memory and executable on the processor, which computer program, when executed by the processor, carries out the steps of the method.
Furthermore, the present invention also provides a computer-readable storage medium having stored thereon a program for implementing information transfer, which when executed by a processor implements the steps of the method
The invention has the beneficial effects that: when a patient goes to a doctor, the patient can see a doctor easily through the process of the steps provided by the invention, and the target department can be searched without obstacles by matching with the guide label and the comparison label, so that the situations of long hospital stagnation time, low diagnosis and treatment efficiency and low patient satisfaction are avoided, the working pressure of medical staff is greatly reduced, and the process efficiency of a hospital is greatly improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the present invention will be further described with reference to the accompanying drawings and embodiments, wherein the drawings in the following description are only part of the embodiments of the present invention, and for those skilled in the art, other drawings can be obtained without inventive efforts according to the accompanying drawings:
fig. 1 is a schematic flow chart of a method according to a first embodiment of the present invention.
Fig. 2 is a block diagram of a system according to a second embodiment of the present invention.
Fig. 3 is a block diagram of a system according to a second embodiment of the present invention.
Fig. 4 is a block diagram of a system according to a third embodiment of the present invention.
Detailed Description
The terms "first," "second," "third," and "fourth," etc. in the description and claims of the invention and in the accompanying drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "include" and "have," as well as any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or elements is not limited to only those steps or elements listed, but may alternatively include other steps or elements not listed, or inherent to such process, method, article, or apparatus.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the invention. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
"plurality" means two or more. "and/or" describes the association relationship of the associated objects, meaning that there may be three relationships, e.g., a and/or B, which may mean: a exists alone, A and B exist simultaneously, and B exists alone. The character "/" generally indicates that the former and latter associated objects are in an "or" relationship.
Also, the terms "upper, lower, left, right, upper, lower, longitudinal" and the like, which denote orientation, are used with reference to the attitude and position of the device or apparatus in the present disclosure during normal use.
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the following will clearly and completely describe the technical solutions in the embodiments of the present invention, and it is obvious that the described embodiments are some embodiments of the present invention, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present invention without inventive step, are within the scope of the present invention.
The first embodiment is as follows:
as shown in fig. 1, the intelligent medical-seeking triage robot system and the triage method thereof according to the preferred embodiment of the present invention include the following steps:
s10, establishing a database containing diagnosis contents of all departments of the hospital and guide labels corresponding to each department one by one at the robot end, wherein the guide labels are arranged on the paths of the departments corresponding to the guide labels, and the paths are the paths from the robot position to the target department path and are generally arranged at the eye-catching position of the crossing;
s20, acquiring identity information and disease information of the patient at the robot end, uploading the disease information and searching and matching the disease information and the diagnosis content in the database one by one until the disease information and the diagnosis content are matched;
s30, printing a first diagnosis certificate according to the matched diagnosis content, wherein the first diagnosis certificate is provided with a diagnosis information area and a diagnosis division identification area, the diagnosis division identification area is provided with a contrast label corresponding to the guide label, and the patient can be treated in the first target diagnosis department according to the contrast label and the guide label; the first visit voucher is also provided with a confirmation identification code;
s40, identifying the confirmation identification code at the first target clinic end, wherein the confirmation identification code comprises the diagnosis information, when the diagnosis information is consistent with the diagnosis content of the first target clinic, the diagnosis information is updated to be in a diagnosis confirmed state, otherwise, the diagnosis information is updated to be in an diagnosis disabled state.
Further, the method further comprises:
s50, the visit information in the out-of-care state is uploaded to the robot end to be registered in real time, a second visit certificate is generated, the second visit certificate is provided with a visit information area and a triage identification area, the triage identification area is provided with a comparison label corresponding to the guide label, the patient visits a second target visit department according to the comparison label and the guide label, and further after the patient hangs a wrong department number, the patient does not need to queue and register again in a registration hall, after entering the first target visit department, efficient and accurate disease matching is achieved through field communication with a doctor, and the patient returns to the registration hall again to directly take the second visit certificate to the corresponding second visit target department to visit in the robot end, so that the waiting time of the patient is greatly shortened, the purpose of timely visiting the patient is achieved, and the condition of the patient is prevented from being mistaken due to a specified flow of a death board.
In addition, in recent years, although some hospitals introduce robots to assist manual triage work, the triage work is completed by means of screen click, the overall process is time-consuming and low in efficiency, recognition based on a voice form is difficult to accurately extract a target part and describe symptoms due to the fact that the expression of a patient is too diverse during chief complaints, so that the patient may need to repeatedly describe symptoms and discomfort, partial chief complaint information cannot be covered, and symptoms cannot be exhausted.
The invention leads to long time consumption and low accuracy of the whole triage process, and the workload of the diagnosis table is serious when the flow of the hospital is large, the patient visits the first target department according to the comparison label and the guide label, at this time, even if the patient mainly calls for mistakes, the accurate diagnosis can be realized through the site communication of the doctor in the first target department, the diagnosis time of the docking with the doctor in the first target department is fully utilized, the diagnosis information marked with the misdiagnosis state is uploaded to the robot system for real-time registration, the effective utilization of the misdiagnosis time can be realized although the misdiagnosis error cannot be avoided, and the misdiagnosis information in the misdiagnosis state is further matched to be uploaded to the robot end for real-time registration and a second diagnosis certificate is generated, the patient visits the second target department according to the comparison label and the guide label, and then realize after the patient hangs wrong department's number, need not to queue up the registration again in the registration hall, directly reach the second target department and see a doctor fast, solved the defect that the triage that exists because of technical limitation fails, compare traditional flow of seeing a doctor mode, promoted the triage efficiency of present hospital greatly
Preferably, the first visit voucher is further provided with a text reminding area for reminding the patient of the comparison relationship between the comparison label and the guide label.
Preferably, the comparison and matching between the visit information in the out-of-diagnosis state and the diagnosis content of the first target visit department can be realized by a doctor in the first target visit department, or by a method for realizing retrieval and comparison one by setting a matched information acquisition terminal to acquire and upload a database, so that the defect of low system identification accuracy is avoided, the docking gap time between the processes is greatly shortened, and the principle that the life of the hospital is up to date is ensured.
Preferably, the method for acquiring the disease information is one or more of voice input, keyboard character input or visual sign language input, so that different people can conveniently use the method, and the risk of fault shutdown in a single interactive mode is avoided.
Preferably, the guide label and the comparison label both comprise a color label and a number or letter label, the condition of different patients can be considered through the combination comparison relationship of the color and the number or the letter, the color label plays a striking role, and the special condition of the achromate patient is considered in the reality of the number or the letter, so that the emotional care is embodied, and the patient or the accompanying person is facilitated.
Example two:
the intelligent medical-treatment triage robot system of the preferred embodiment of the present invention, as shown in fig. 2-3, for convenience of illustration, only shows the parts related to the embodiment of the present invention, and the system includes:
triage robot 1, generally located in a registration hall, includes voice interaction module 1a, display interaction module 1b, visual recognition interaction module 1c and printer module 1 d: the system is used for interacting disease symptoms with a user, exchanging transmission data and printing a diagnosis certificate;
the background control system 2: the system is used for judging user symptoms and corresponding departments according to the interaction between the triage robot 1 and the user, and sending data to the triage robot 1 according to the matching of the database;
wherein:
the voice module 1a is used for being connected with a background control system, comprises voice recognition, semantic recognition and voice synthesis, and is used for recognizing the content of human speaking, capturing keywords, recognizing semantics and making voice response according to answers matched in a voice interaction database;
the display module 1b is used for connecting a background control system and displaying questions identified by the voice module and answer contents matched with the database, and certainly can also be a touch display module, so that the interaction of a patient is facilitated;
the vision module 1c is used for identifying the body language of the special crowd, correspondingly, the database also comprises a corresponding sign language database, and the use of the special crowd is facilitated.
And the printer module 1d is used for printing the visit voucher.
Further, this system still includes robot diagnosis platform 3, and robot diagnosis platform 3 is equipped with a plurality of butt joint windows 31, and is equipped with acoustic celotex board 32 between the adjacent butt joint window 31, and each butt joint window 31 all corresponds and is provided with the mutual module of pronunciation, shows mutual module, the mutual module of visual identification and printer module, and one realizes a many people's butt joint mode, further promotes diagnosis efficiency, shares medical personnel's work, still can reduce hospital's human cost's input simultaneously.
Example three:
as shown in fig. 4, for convenience of description, the intelligent triage terminal according to the preferred embodiment of the present invention only shows the parts related to the embodiment of the present invention, and the triage terminal 4 includes: a memory 41, a processor 42 and a computer program 43 stored on the memory 41 and executable on the processor 42, the computer program 43 implementing the method steps according to the first embodiment when executed by the processor 42.
Example four:
the computer readable storage medium of the preferred embodiment of the present invention, the computer readable storage medium storing an implementation program for information transfer, the program implementing the steps of the method according to the first embodiment when executed by the processor
It will be understood that modifications and variations can be made by persons skilled in the art in light of the above teachings and all such modifications and variations are intended to be included within the scope of the invention as defined in the appended claims.
Claims (7)
1. An intelligent medical-seeking triage robot triage method is characterized by comprising the following steps:
establishing a database containing diagnosis contents of all departments of a hospital and guide labels corresponding to all the departments one by one at a robot end, wherein the guide labels are arranged on paths of the departments corresponding to the guide labels;
acquiring identity information and disease information of a patient at a robot end, uploading the disease information, and searching and matching the disease information and the diagnosis content in the database one by one until the disease information and the diagnosis content are matched;
printing a first diagnosis certificate according to the matched diagnosis content, wherein the first diagnosis certificate is provided with a diagnosis information area and a diagnosis division identification area, the diagnosis division identification area is provided with a comparison label corresponding to the guide label, and the patient can see a diagnosis in a first target diagnosis department according to the correspondence between the comparison label and the guide label; the first visit voucher is also provided with a confirmation identification code;
identifying the confirmation identification code at the first target clinic end, wherein the confirmation identification code comprises clinic information, and when the clinic information is consistent with the diagnosis content of the first target clinic, the clinic information is updated to be in a confirmed state, otherwise, the clinic information is updated to be in an invalid state;
the diagnosis information in the out-of-diagnosis state is uploaded to a robot end to be registered in real time, a second diagnosis certificate is generated, the second diagnosis certificate is provided with the diagnosis information area and the diagnosis division identification area, the diagnosis division identification area is provided with a comparison label corresponding to the guide label, and the patient can see a diagnosis in a second target diagnosis department according to the comparison label and the guide label.
2. The triage method of an intelligent medical-treatment triage robot as claimed in claim 1, wherein the first medical-treatment certificate is further provided with a text reminding area for reminding the patient of the comparison relationship between the comparison label and the guide label.
3. The intelligent medical-treatment triage robot triage method according to claim 1, wherein if the clinic information is in the out-of-diagnosis state, the comparison matching of the clinic information in the out-of-diagnosis state and the diagnosis content of the first target clinic can be realized by a doctor of the first target clinic or by one-by-one search comparison through the database.
4. The triage method of an intelligent medical-seeking triage robot according to claim 1, wherein the disease information is acquired by one or more of voice input, keyboard text input or visual sign language input.
5. The intelligent medical-visit triage robot triage method according to claim 1, wherein the guide label and the control label each include a color label and a number or letter label.
6. An intelligent medical guidance terminal, characterized in that the terminal comprises: a memory, a processor and a computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing the steps of the intelligent medical-finding triage robot triage method according to any one of claims 1 to 5.
7. A computer-readable storage medium, characterized in that the computer-readable storage medium stores thereon an implementation program of information transfer, which when executed by a processor implements the steps of the intelligent medical-treatment triage robot triage method according to any one of claims 1 to 5.
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| CN104933653A (en) * | 2015-05-28 | 2015-09-23 | 深圳市前海安测信息技术有限公司 | Registration information self-service change method based on communication network, hospital server, user terminal and system |
| CN107169582A (en) * | 2017-06-07 | 2017-09-15 | 四川鸣医科技有限公司 | Self-service diagnosis and treatment are registered control method |
| CN107658009A (en) * | 2017-09-25 | 2018-02-02 | 深圳达实智能股份有限公司 | A kind of intelligent medical medical method and its system and server end |
| CN107910047A (en) * | 2017-11-29 | 2018-04-13 | 陈思奇 | A kind of hospital admission method |
| CN108831544A (en) * | 2018-06-27 | 2018-11-16 | 中国人民解放军陆军军医大学第三附属医院（野战外科研究所） | A kind of outpatient service divides automatically examines method and system |
| CN110533763B (en) * | 2019-06-27 | 2023-07-25 | 埃客(上海)医用设备有限公司 | Intelligent orthopedic external fixation system based on cloud platform |
| CN111260520A (en) * | 2020-01-10 | 2020-06-09 | 上海市浦东新区公利医院(第二军医大学附属公利医院) | Diagnosis guide and medical guide system based on intelligent voice multi-round inquiry and self-help registration technology |
| CN113409932A (en) * | 2021-07-21 | 2021-09-17 | 挂号网（杭州）科技有限公司 | Triage method, triage device, computer equipment and storage medium |
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