CN114328094A

CN114328094A - Equipment exception information processing method and device, storage medium and electronic equipment

Info

Publication number: CN114328094A
Application number: CN202111569874.5A
Authority: CN
Inventors: 史云奇
Original assignee: Shenzhen TCL New Technology Co Ltd
Current assignee: Shenzhen TCL New Technology Co Ltd
Priority date: 2021-12-21
Filing date: 2021-12-21
Publication date: 2022-04-12

Abstract

The application discloses a method and a device for processing equipment abnormal information, a storage medium and electronic equipment, and relates to the technical field of Internet of things, wherein the method comprises the following steps: carrying out equipment abnormity monitoring on the local area, and generating an abnormal event when abnormity is monitored; reporting the abnormal event to a processing end, starting a buffer mode, and locally stopping abnormal monitoring in the buffer mode; receiving feedback information returned by the processing terminal, wherein the feedback information is generated according to the user behavior of a target user aiming at the abnormal event; and switching the cache mode according to the feedback information so as to restart local abnormal monitoring according to the user behavior. The method and the device can effectively improve the reliability of processing the abnormal information of the equipment and reduce the power consumption during processing the abnormal information of the equipment.

Description

Equipment exception information processing method and device, storage medium and electronic equipment

Technical Field

The application relates to the technical field of Internet of things, in particular to a method and device for processing abnormal information of equipment, a storage medium and electronic equipment.

Background

Nowadays, many devices have an abnormality monitoring function, and when an abnormal condition is detected by the device, abnormal information processing, such as a series of operations including photographing, recording, uploading files, requesting network interfaces, etc., is performed. At present, a plurality of devices can continuously monitor the abnormity according to a fixed mode, and abnormal information processing can be frequently carried out, so that the electric quantity consumption of the devices is large. Therefore, the problem that the power consumption of the equipment is large due to poor processing reliability of the abnormal information of the equipment exists at present.

Disclosure of Invention

The embodiment of the application provides a scheme, which can effectively improve the reliability of processing the abnormal information of the equipment and reduce the power consumption during the processing of the abnormal information of the equipment.

The embodiment of the application provides the following technical scheme:

according to an embodiment of the present application, a device exception information processing method includes: carrying out equipment abnormity monitoring on the local area, and generating an abnormal event when abnormity is monitored; reporting the abnormal event to a processing end, starting a buffer mode, and locally stopping abnormal monitoring in the buffer mode; receiving feedback information returned by the processing terminal, wherein the feedback information is generated according to the user behavior of a target user aiming at the abnormal event; and switching the cache mode according to the feedback information so as to restart local abnormal monitoring according to the user behavior.

In some embodiments of the present application, the initiating the buffering mode includes: starting the buffer mode with a preset time length, and locally stopping abnormal monitoring in the buffer mode within the preset time length; the method further comprises the following steps: if the feedback information is not received after the preset time length is exceeded, the cache mode is switched to a preset monitoring mode, and abnormal monitoring is locally continued in the preset monitoring mode.

In some embodiments of the present application, the initiating the buffering mode includes: and if the local device belongs to the use state of the specific device, starting the buffer mode, and locally stopping abnormal monitoring in the use state of the specific device in the buffer mode.

In some embodiments of the present application, the receiving feedback information returned by the processing terminal, where the feedback information is generated according to a user behavior of a target user for the abnormal event, includes: and receiving feedback information returned by the processing end, wherein the feedback information is generated when the processing end detects that a target user processes the abnormal event, and the feedback information is used for informing the local target user whether the abnormal event is processed or not.

In some embodiments of the present application, the receiving feedback information returned by the processing terminal, where the feedback information is generated according to a user behavior of a target user for the abnormal event, includes: and receiving feedback information returned by the processing end, wherein the feedback information is generated by the processing end according to the detected processing result of the target user on the abnormal event and the user emotion, and the feedback information is used for informing the abnormal processing capability of the local target user.

In some embodiments of the present application, the switching the cache mode according to the feedback information to restart local exception monitoring according to the user behavior includes: and if the feedback information indicates that the target user has processed the abnormal event, switching the cache mode into a preset monitoring mode, and locally continuing to perform abnormal monitoring in the preset monitoring mode.

In some embodiments of the present application, the switching the cache mode according to the feedback information to restart local exception monitoring according to the user behavior includes: and determining the abnormal handling capacity of the target user according to the feedback information, switching the cache mode into a target monitoring mode corresponding to the abnormal handling capacity, and locally monitoring the abnormality according to a target strategy in the target monitoring mode.

According to an embodiment of the present application, a device abnormality information processing apparatus includes: the monitoring module is used for monitoring equipment abnormity locally and generating an abnormal event when the abnormity is monitored; a reporting module, configured to report the exception event to a processing end, and start a buffer mode, where exception monitoring is locally stopped in the buffer mode; the receiving module is used for receiving feedback information returned by the processing terminal, wherein the feedback information is generated according to the user behavior of a target user aiming at the abnormal event; and the switching module is used for switching the cache mode according to the feedback information so as to restart local abnormal monitoring according to the user behavior.

According to another embodiment of the present application, a storage medium has stored thereon a computer program which, when executed by a processor of a computer, causes the computer to perform the method of an embodiment of the present application.

According to another embodiment of the present application, an electronic device may include: a memory storing a computer program; and the processor reads the computer program stored in the memory to execute the method in the embodiment of the application.

In the embodiment of the application, equipment abnormity is monitored locally, and an abnormal event is generated when abnormity is monitored; reporting the abnormal event to a processing end, starting a buffer mode, and locally stopping abnormal monitoring in the buffer mode; receiving feedback information returned by the processing terminal, wherein the feedback information is generated according to the user behavior of a target user aiming at the abnormal event; switching the cache mode according to the feedback information to restart local abnormal monitoring according to the user behavior

In this way, after the abnormal event is reported, the buffer mode is started to suspend the local abnormal monitoring activity, and the local abnormal monitoring is restarted according to the user behavior of the processing terminal aiming at the abnormal event, so that the equipment abnormal information processing is not frequently carried out and can be reliably restarted according to the user behavior, the equipment abnormal information processing reliability is effectively improved, and the electric quantity consumption during the equipment abnormal information processing is reduced.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

FIG. 1 shows a schematic diagram of a system to which embodiments of the present application may be applied.

Fig. 2 shows a flowchart of a device exception information handling method according to an embodiment of the present application.

Fig. 3 shows a block diagram of a device abnormality information processing apparatus according to an embodiment of the present application.

FIG. 4 shows a block diagram of an electronic device according to an embodiment of the application.

Detailed Description

The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

In the description that follows, specific embodiments of the present application will be described with reference to steps and symbols executed by one or more computers, unless otherwise indicated. Accordingly, these steps and operations will be referred to, several times, as being performed by a computer, the computer performing operations involving a processing unit of the computer in electronic signals representing data in a structured form. This operation transforms the data or maintains it at locations in the computer's memory system, which may be reconfigured or otherwise altered in a manner well known to those skilled in the art. The data maintains a data structure that is a physical location of the memory that has particular characteristics defined by the data format. However, the principles of the present application are described in the foregoing text and are not meant to be limiting, as those of ordinary skill in the art will appreciate that various steps and operations described below may be implemented in hardware.

FIG. 1 shows a schematic diagram of a system 100 to which embodiments of the present application may be applied. As shown in fig. 1, system 100 may include a device 101 and a device 102.

Devices

101 and 102 may be any computer devices, such as computers, cell phones, smart watches, and home appliances. In one example, the device 101 is a home device and the device 102 is a user terminal.

The

devices

101 and 102 may be connected directly or indirectly through a wired or wireless connection, and the

devices

101 and 102 may be connected through a server (e.g., a cloud server).

In one implementation of this example, device 101 may: carrying out equipment abnormity monitoring on the local area, and generating an abnormal event when abnormity is monitored; reporting the abnormal event to a processing end (which may be the device 102), starting a buffer mode, and locally stopping abnormal monitoring in the buffer mode; receiving feedback information returned by the processing terminal, wherein the feedback information is generated according to the user behavior of a target user aiming at the abnormal event; and switching the cache mode according to the feedback information so as to restart local abnormal monitoring according to the user behavior.

Fig. 2 schematically shows a flowchart of a device exception information processing method according to an embodiment of the present application. The execution subject of the device exception information processing method may be any device, such as the device 101 shown in fig. 1.

As shown in fig. 2, the device abnormality information processing method may include steps S210 to S240.

Step S210, carrying out equipment abnormity monitoring on the local area, and generating an abnormal event when abnormity is monitored;

step S220, reporting the abnormal event to a processing end, starting a buffer mode, and locally stopping abnormal monitoring in the buffer mode;

step S230, receiving feedback information returned by the processing terminal, where the feedback information is generated according to the user behavior of the target user for the abnormal event;

step S240, switching the cache mode according to the feedback information, so as to restart local abnormal monitoring according to the user behavior.

The abnormal event may be an information event for informing a user that an abnormality occurs, the device may continuously perform abnormality monitoring locally in the monitoring mode, and after the abnormality is monitored, the abnormal event may be generated and reported to the processing terminal, the processing terminal may be a user terminal corresponding to a manager of the local device, and the processing terminal or a related application (app) in the processing terminal may receive the abnormal event. For example, the local device is a home device, the processing terminal is a user terminal (e.g., a mobile phone), and the home device may upload the abnormal event to the user terminal.

And starting a buffer mode after the abnormal event is reported locally, and stopping abnormal monitoring locally in the buffer mode, namely suspending a series of operations such as photographing, video recording, file uploading, network interface request and the like which are required to be continuously performed locally.

The feedback information is generated according to the user behavior of the target user for the abnormal event reported to the processing terminal, such as the user behavior of viewing the abnormal event by the user and the emotional behavior caused by the abnormal event processed by the user.

And locally switching the cache mode according to the feedback information so as to restart local abnormal monitoring according to the user behavior, and reliably restarting the local abnormal monitoring according to the user behavior.

In this way, based on steps S210 to S240, after the abnormal event is reported, the buffer mode is started to suspend the local abnormal monitoring activity, and the local abnormal monitoring is restarted according to the user behavior of the processing end for the abnormal event, so that the abnormal information processing of the device is not frequently performed and is reliably restarted according to the user behavior, the processing reliability of the abnormal information of the device is effectively improved, and the power consumption during the abnormal information processing of the device is reduced.

The following describes a specific procedure of each step performed when the device abnormality information processing is performed.

In step S210, device anomaly monitoring is performed locally, and an anomaly event is generated when an anomaly is monitored.

Step S220, reporting the abnormal event to a processing end, starting a buffer mode, and locally stopping abnormal monitoring in the buffer mode.

In one embodiment, in step S220, the starting the buffer mode includes: starting the buffer mode with a preset time length, and locally stopping abnormal monitoring in the buffer mode within the preset time length; the method further comprises the following steps: if the feedback information is not received after the preset time length is exceeded, the cache mode is switched to a preset monitoring mode, and abnormal monitoring is locally continued in the preset monitoring mode.

In this embodiment, the buffer mode sets a predetermined time duration, starts countdown after the buffer mode is started, and if the predetermined time duration is exceeded and no feedback information is received, the buffer mode is switched to the predetermined monitoring mode, and abnormal monitoring, that is, a series of operations such as photographing, recording, file uploading, network interface request and the like, is continuously performed in the predetermined monitoring mode. Therefore, the abnormal monitoring can be ensured to be restarted in time.

On the contrary, if the feedback information is received within the predetermined time, the cache mode may be switched according to the feedback information, so as to restart local anomaly monitoring according to the user behavior.

In one embodiment, in step S220, the starting the buffer mode includes: and if the local device belongs to the use state of the specific device, starting the buffer mode, and locally stopping abnormal monitoring in the use state of the specific device in the buffer mode.

In this embodiment, the usage status of the specific device may include that when the battery power is lower than the predetermined power threshold, the buffer mode is locally started, and when the battery power is lower than the predetermined power threshold, the abnormal monitoring is locally stopped in the buffer mode, so as to further improve the usage performance of the device.

Step S230, receiving feedback information returned by the processing terminal, where the feedback information is generated according to the user behavior of the target user for the abnormal event.

In one embodiment, in step S230, the receiving feedback information returned by the processing terminal, where the feedback information is generated according to a user behavior of a target user for the abnormal event includes: and receiving feedback information returned by the processing end, wherein the feedback information is generated when the processing end detects that a target user processes the abnormal event, and the feedback information is used for informing the local target user whether the abnormal event is processed or not.

The processing terminal can generate feedback information for informing the local target user that the abnormal event is processed when detecting that the target user clicks the message corresponding to the abnormal event or processes the abnormal popup (clicking the popup to enter the detail page of the device to check the abnormal information), so that frequent abnormal detection, abnormal report and the like can be avoided when no user processes the abnormal event.

In one embodiment, in step S230, the receiving feedback information returned by the processing terminal, where the feedback information is generated according to a user behavior of a target user for the abnormal event includes: and receiving feedback information returned by the processing end, wherein the feedback information is generated by the processing end according to the detected processing result of the target user on the abnormal event and the user emotion, and the feedback information is used for informing the abnormal processing capability of the local target user.

The processing result of the target user on the abnormal event may be a result collected when the target user clicks a related processing control for the abnormal event, for example, a processing result of pausing the operation of the device or closing a certain function is clicked, the emotion of the user may be determined according to the click frequency of the user, face recognition and the like, after the processing result and the emotion of the user are obtained, a decision may be made to determine the abnormal processing capability, for example, the processing result and the emotion of the user set corresponding scores, and the abnormal processing capability is determined according to the scores. It should be noted that, the work of information acquisition and the like can be performed in legal states such as authorization and the like after the user agrees.

In one embodiment, in step S240, the switching the cache mode according to the feedback information to restart local anomaly monitoring according to the user behavior includes: and if the feedback information indicates that the target user has processed the abnormal event, switching the cache mode into a preset monitoring mode, and locally continuing to perform abnormal monitoring in the preset monitoring mode.

If the feedback information indicates that the target user has processed the abnormal event, the started cache mode is switched to a preset monitoring mode, and abnormal monitoring is locally continued in the preset monitoring mode, namely a series of operations such as shooting, video recording, file uploading, network interface request and the like are locally and continuously performed again.

In one embodiment, in step S240, the switching the cache mode according to the feedback information to restart local anomaly monitoring according to the user behavior includes: and determining the abnormal handling capacity of the target user according to the feedback information, switching the cache mode into a target monitoring mode corresponding to the abnormal handling capacity, and locally monitoring the abnormality according to a target strategy in the target monitoring mode.

And if the feedback information indicates the abnormal processing capability of the target user, switching the cache mode into a target monitoring mode corresponding to the abnormal processing capability. In one example, the exception handling capability is an exception handling capability, and the target monitoring mode is a predetermined monitoring mode, that is, a series of operations such as photographing, video recording, file uploading, network interface request and the like which are continuously performed locally again. In one example, the exception handling capability is an exception handling capability, and the target monitoring mode may be a low-frequency monitoring mode, that is, a series of operations such as photographing, video recording, file uploading, network interface request, and the like, which are continuously performed locally at a low exception handling rate.

In order to better implement the device exception information processing method provided by the embodiment of the present application, the embodiment of the present application further provides a device exception information processing apparatus based on the device exception information processing method. The meaning of the noun is the same as that in the above-mentioned device exception information processing method, and specific implementation details can refer to the description in the method embodiment. Fig. 3 shows a block diagram of a device abnormality information processing apparatus according to an embodiment of the present application.

As shown in fig. 3, the device exception information processing apparatus 300 may include a monitoring module 310, a reporting module 320, a receiving module 330, and a switching module 340.

The monitoring module 310 may be configured to monitor local device anomalies and generate an anomaly event when an anomaly is monitored; the reporting module 320 may be configured to report the exception event to a processing end, and start a buffer mode, where exception monitoring is locally stopped in the buffer mode; the receiving module 330 may be configured to receive feedback information returned by the processing terminal, where the feedback information is generated according to a user behavior of a target user for the abnormal event; the switching module 340 may be configured to switch the cache mode according to the feedback information, so as to restart local exception monitoring according to the user behavior.

In one embodiment, the reporting module 320 includes a first starting unit configured to: starting the buffer mode with a preset time length, and locally stopping abnormal monitoring in the buffer mode within the preset time length; the method further comprises the following steps: if the feedback information is not received after the preset time length is exceeded, the cache mode is switched to a preset monitoring mode, and abnormal monitoring is locally continued in the preset monitoring mode.

In one embodiment, the reporting module 320 includes a second starting unit, configured to: and if the local device belongs to the use state of the specific device, starting the buffer mode, and locally stopping abnormal monitoring in the use state of the specific device in the buffer mode.

In an embodiment, the receiving module 330 includes a first receiving unit, configured to receive feedback information returned by the processing end, where the feedback information is generated when the processing end detects a processing operation of a target user on the exception event, and the feedback information is used to inform a local user whether the target user has processed the exception event.

In one embodiment, the receiving module 330 includes a second receiving unit, configured to: and receiving feedback information returned by the processing end, wherein the feedback information is generated by the processing end according to the detected processing result of the target user on the abnormal event and the user emotion, and the feedback information is used for informing the abnormal processing capability of the local target user.

In one embodiment, the switching module 340 includes a first switching unit configured to: and if the feedback information indicates that the target user has processed the abnormal event, switching the cache mode into a preset monitoring mode, and locally continuing to perform abnormal monitoring in the preset monitoring mode.

In one embodiment, the switching module 340 includes a second switching unit configured to: and determining the abnormal handling capacity of the target user according to the feedback information, switching the cache mode into a target monitoring mode corresponding to the abnormal handling capacity, and locally monitoring the abnormality according to a target strategy in the target monitoring mode.

In this way, based on the device abnormal information processing apparatus 300, after the abnormal event is reported, the buffer mode is started to suspend the local abnormal monitoring activity, and the local abnormal monitoring is restarted according to the user behavior of the processing terminal for the abnormal event, so that the device abnormal information processing is not frequently performed and can be reliably restarted according to the user behavior, thereby effectively improving the device abnormal information processing reliability and reducing the power consumption during the device abnormal information processing.

It should be noted that although in the above detailed description several modules or units of the device for action execution are mentioned, such a division is not mandatory. Indeed, the features and functionality of two or more modules or units described above may be embodied in one module or unit, according to embodiments of the application. Conversely, the features and functions of one module or unit described above may be further divided into embodiments by a plurality of modules or units.

In addition, an embodiment of the present application further provides an electronic device, where the electronic device may be a terminal or a server, as shown in fig. 4, which shows a schematic structural diagram of the electronic device according to the embodiment of the present application, and specifically:

the electronic device may include components such as a processor 401 of one or more processing cores, memory 402 of one or more computer-readable storage media, a power supply 403, and an input unit 404. Those skilled in the art will appreciate that the electronic device configuration shown in fig. 4 does not constitute a limitation of the electronic device and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components. Wherein:

the processor 401 is a control center of the electronic device, connects various parts of the entire computer device using various interfaces and lines, and performs various functions of the computer device and processes data by operating or executing software programs and/or modules stored in the memory 402 and calling data stored in the memory 402, thereby integrally monitoring the electronic device. Optionally, processor 401 may include one or more processing cores; preferably, the processor 401 may integrate an application processor and a modem processor, wherein the application processor mainly handles operating systems, user pages, application programs, and the like, and the modem processor mainly handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into the processor 401.

The memory 402 may be used to store software programs and modules, and the processor 401 executes various functional applications and data processing by operating the software programs and modules stored in the memory 402. The memory 402 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data created according to use of the computer device, and the like. Further, the memory 402 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device. Accordingly, the memory 402 may also include a memory controller to provide the processor 401 access to the memory 402.

The electronic device further comprises a power supply 403 for supplying power to the various components, and preferably, the power supply 403 is logically connected to the processor 401 through a power management system, so that functions of managing charging, discharging, and power consumption are realized through the power management system. The power supply 403 may also include any component of one or more dc or ac power sources, recharging systems, power failure detection circuitry, power converters or inverters, power status indicators, and the like.

The electronic device may further include an input unit 404, and the input unit 404 may be used to receive input numeric or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function control.

Although not shown, the electronic device may further include a display unit and the like, which are not described in detail herein. Specifically, in this embodiment, the processor 401 in the electronic device loads the executable file corresponding to the process of one or more computer programs into the memory 402 according to the following instructions, and the processor 401 runs the computer program stored in the memory 402, so as to implement various functions in the foregoing embodiments of the present application, for example, the processor 401 may execute the following steps:

carrying out equipment abnormity monitoring on the local area, and generating an abnormal event when abnormity is monitored; reporting the abnormal event to a processing end, starting a buffer mode, and locally stopping abnormal monitoring in the buffer mode; receiving feedback information returned by the processing terminal, wherein the feedback information is generated according to the user behavior of a target user aiming at the abnormal event; and switching the cache mode according to the feedback information so as to restart local abnormal monitoring according to the user behavior.

In some embodiments of the present application, when the buffering mode is started, the processor 401 may perform: starting the buffer mode with a preset time length, and locally stopping abnormal monitoring in the buffer mode within the preset time length; the method further comprises the following steps: if the feedback information is not received after the preset time length is exceeded, the cache mode is switched to a preset monitoring mode, and abnormal monitoring is locally continued in the preset monitoring mode.

In some embodiments of the present application, when the buffering mode is started, the processor 401 may perform: and if the local device belongs to the use state of the specific device, starting the buffer mode, and locally stopping abnormal monitoring in the use state of the specific device in the buffer mode.

In some embodiments of the present application, when receiving feedback information returned by the processing terminal, where the feedback information is generated according to a user behavior of a target user for the abnormal event, the processor 401 may perform: and receiving feedback information returned by the processing end, wherein the feedback information is generated when the processing end detects that a target user processes the abnormal event, and the feedback information is used for informing the local target user whether the abnormal event is processed or not.

In some embodiments of the present application, when receiving feedback information returned by the processing terminal, where the feedback information is generated according to a user behavior of a target user for the abnormal event, the processor 401 may perform: and receiving feedback information returned by the processing end, wherein the feedback information is generated by the processing end according to the detected processing result of the target user on the abnormal event and the user emotion, and the feedback information is used for informing the abnormal processing capability of the local target user.

In some embodiments of the present application, when the cache mode is switched according to the feedback information, so as to restart local exception monitoring according to the user behavior, the processor 401 may perform: and if the feedback information indicates that the target user has processed the abnormal event, switching the cache mode into a preset monitoring mode, and locally continuing to perform abnormal monitoring in the preset monitoring mode.

In some embodiments of the present application, when the cache mode is switched according to the feedback information, so as to restart local exception monitoring according to the user behavior, the processor 401 may perform: and determining the abnormal handling capacity of the target user according to the feedback information, switching the cache mode into a target monitoring mode corresponding to the abnormal handling capacity, and locally monitoring the abnormality according to a target strategy in the target monitoring mode.

It will be understood by those skilled in the art that all or part of the steps of the methods of the above embodiments may be performed by a computer program, which may be stored in a computer-readable storage medium and loaded and executed by a processor, or by related hardware controlled by the computer program.

To this end, the present application further provides a storage medium, in which a computer program is stored, where the computer program can be loaded by a processor to execute the steps in any one of the methods provided in the present application.

Wherein the storage medium may include: read Only Memory (ROM), Random Access Memory (RAM), magnetic or optical disks, and the like.

Since the computer program stored in the storage medium can execute the steps in any method provided in the embodiments of the present application, the beneficial effects that can be achieved by the methods provided in the embodiments of the present application can be achieved, for details, see the foregoing embodiments, and are not described herein again.

Other embodiments of the present application will be apparent to those skilled in the art from consideration of the specification and practice of the embodiments disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the application and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains.

It will be understood that the present application is not limited to the embodiments that have been described above and shown in the drawings, but that various modifications and changes can be made without departing from the scope thereof.

Claims

1. An apparatus exception information processing method, comprising:

carrying out equipment abnormity monitoring on the local area, and generating an abnormal event when abnormity is monitored;

reporting the abnormal event to a processing end, starting a buffer mode, and locally stopping abnormal monitoring in the buffer mode;

receiving feedback information returned by the processing terminal, wherein the feedback information is generated according to the user behavior of a target user aiming at the abnormal event;

and switching the cache mode according to the feedback information so as to restart local abnormal monitoring according to the user behavior.

2. The method of claim 1, wherein the initiating a buffer mode comprises:

starting the buffer mode with a preset time length, and locally stopping abnormal monitoring in the buffer mode within the preset time length; the method further comprises the following steps:

if the feedback information is not received after the preset time length is exceeded, the cache mode is switched to a preset monitoring mode, and abnormal monitoring is locally continued in the preset monitoring mode.

3. The method of claim 1, wherein the initiating a buffer mode comprises:

and if the local device belongs to the use state of the specific device, starting the buffer mode, and locally stopping abnormal monitoring in the use state of the specific device in the buffer mode.

4. The method according to claim 1, wherein the receiving feedback information returned by the processing terminal, the feedback information being generated according to user behavior of a target user for the abnormal event, comprises:

and receiving feedback information returned by the processing end, wherein the feedback information is generated when the processing end detects that a target user processes the abnormal event, and the feedback information is used for informing the local target user whether the abnormal event is processed or not.

5. The method according to claim 1, wherein the receiving feedback information returned by the processing terminal, the feedback information being generated according to user behavior of a target user for the abnormal event, comprises:

and receiving feedback information returned by the processing end, wherein the feedback information is generated by the processing end according to the detected processing result of the target user on the abnormal event and the user emotion, and the feedback information is used for informing the abnormal processing capability of the local target user.

6. The method according to claim 4, wherein the switching the cache mode according to the feedback information to restart local anomaly monitoring according to the user behavior comprises:

and if the feedback information indicates that the target user has processed the abnormal event, switching the cache mode into a preset monitoring mode, and locally continuing to perform abnormal monitoring in the preset monitoring mode.

7. The method according to claim 5, wherein the switching the cache mode according to the feedback information to restart local anomaly monitoring according to the user behavior comprises:

and determining the abnormal handling capacity of the target user according to the feedback information, switching the cache mode into a target monitoring mode corresponding to the abnormal handling capacity, and locally monitoring the abnormality according to a target strategy in the target monitoring mode.

8. An apparatus for processing device exception information, comprising:

the monitoring module is used for monitoring equipment abnormity locally and generating an abnormal event when the abnormity is monitored;

a reporting module, configured to report the exception event to a processing end, and start a buffer mode, where exception monitoring is locally stopped in the buffer mode;

the receiving module is used for receiving feedback information returned by the processing terminal, wherein the feedback information is generated according to the user behavior of a target user aiming at the abnormal event;

and the switching module is used for switching the cache mode according to the feedback information so as to restart local abnormal monitoring according to the user behavior.

9. A storage medium having stored thereon a computer program which, when executed by a processor of a computer, causes the computer to carry out the method of any one of claims 1 to 7.

10. An electronic device, comprising: a memory storing a computer program; a processor reading a computer program stored in the memory to perform the method of any of claims 1 to 7.