CN114283033A - Robot intelligent restaurant management system and method thereof - Google Patents
Robot intelligent restaurant management system and method thereof Download PDFInfo
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Abstract
The invention discloses a robot intelligent restaurant management system, which belongs to the field of restaurant management and comprises a restaurant management platform and at least one terminal robot, wherein a client management unit of the restaurant management platform generates a dish static list containing table number information according to a client order, the terminal robot acquires the table number and the dish information, the terminal robot generates dish coordinates and a dish state, and the terminal robot generates robot dish information after performing first association on the table number and the dish information, the dish coordinates and the dish state and uploads the robot dish information to the robot management unit of the restaurant management platform. The robot intelligent restaurant management system disclosed by the invention associates the dish position on the terminal robot with the dish name and/or table number and other information, so that the terminal robot can identify the positions of different dishes on the terminal robot tray, and the terminal robot can accurately serve and push the dishes.
Description
Technical Field
The invention relates to the field of intelligent restaurants, in particular to a robot intelligent restaurant management system and a robot intelligent restaurant management method for the same.
Background
Along with the increasing popularization of intelligent restaurants and the rising of labor cost, more and more dining rooms are enjoyed by meal delivery robots, line patrol robots are adopted by existing meal delivery robots, routes are planned in dining rooms, the robots deliver dishes to designated dining tables according to preset routes, and partial more intelligent meal delivery robots can actively find target dining tables according to the auxiliary effects of preset maps and cameras to complete meal delivery.
Chinese patent publication No. CN109242605A discloses an information interaction method and apparatus for passing dishes. The method comprises the following steps: establishing an association relation between the electronic tag and the dishes and the dish information; receiving a dish purchase request sent by a user to obtain order information; the robot identifies the dishes according to the induction signals of the electronic tags and judges whether the dish information of the dishes is matched with the order information; if the dish information is determined to be matched with the order information, executing preset dish transmission operation; the method comprises the steps of establishing an association relation between the electronic tag and dishes and dish information, and receiving a dish purchase request sent by a user. Chinese patent document publication No. CN112171645A discloses an artificial intelligence-based meal delivery robot and a meal delivery system, where the meal delivery robot includes a processor, an input device, an output device, and a memory, and the processor, the input device, the output device, and the memory are connected to each other, where the memory is used to store a computer program, the computer program includes program instructions, and the processor is configured to call the program instructions and execute the following methods: receiving dishes put in by a chef and recorded dish output voice signals; analyzing the dish outlet voice signal to obtain the name of the dish and the corresponding number N of the dishes in the dish outlet voice signal; and receiving a walking route and a combined distribution menu of each table number on the walking route, and after walking to the corresponding table number according to the walking route, generating and playing a dish taking voice signal according to the combined distribution menu of the table number to remind guests at the corresponding table number to take dishes away in time. Publication number CN109242605A discloses an information interaction method and device for passing dishes, which adopts NFC to directly associate with dishes, and this way is not practical in practice, and the price of an electronic tag is high, and each dish is used, which greatly increases the dining cost, and still stays in a theoretical stage. Publication No. CN112171645A discloses an artificial intelligence-based food delivery robot and food delivery system that attempt to associate dishes with voices, not only requiring pipelining, but also performing voice recognition in a noisy environment such as a kitchen, which is obviously not practical according to the current voice recognition technology.
Disclosure of Invention
In order to overcome the defects of the prior art, the invention aims to provide a robot intelligent restaurant management system, which associates the dish position on a terminal robot with the information such as the name and/or number of a dish, so that the terminal robot can identify which table the dish belongs to, and even can identify the positions of different dishes on a tray of the terminal robot, and the terminal robot can accurately serve and push the dishes.
In order to achieve the purpose, the invention adopts the following technical scheme:
the invention provides a robot intelligent restaurant management system, which comprises a restaurant management platform, at least one terminal robot, a terminal robot and a robot management unit, wherein the restaurant management platform is used for restaurant information management, the at least one terminal robot is used for conveying dishes, a customer management unit of the restaurant management platform generates a dish static list containing table number information according to a customer order, the terminal robot acquires the table number and the dish information from the restaurant management platform, the terminal robot generates dish coordinates and a dish state according to tray occupation information detected by the terminal robot, the terminal robot generates robot dish information after performing first association on the table number and the dish information and the dish coordinates and the dish state and uploads the robot dish information to the robot management unit of the restaurant management platform, the robot management unit performs second association on the dish static list and the robot dish information after acquiring the robot dish information, and after the association is completed, the robot management unit generates a dish dynamic list, and the robot management unit remotely controls the terminal robot to execute a preset instruction according to dish state information in the dish dynamic list.
The technical scheme of the invention is that when the terminal robot detects that the state of the dish changes, the terminal robot updates the state of the dish in the dish information of the robot and records the updating time to generate updated dish information of the robot, and uploads the updated dish information of the robot or the changed state of the dish to the robot management unit, and the robot management unit updates the dynamic list of the dish according to the updated dish information of the robot or the changed state of the dish.
The restaurant management platform judges the state of the dishes in the dynamic menu of the dishes, when the state of the dishes is detected to be that the dishes are taken away, a service management unit of the restaurant management platform generates a video playing instruction and sends the video playing instruction to the terminal robot, and the terminal robot automatically plays the videos or pops up a session selection box for playing the videos according to the received video playing instruction; or the robot intelligent restaurant management system further comprises a user video terminal located on a dining table, the restaurant management platform judges the state of the dishes in the dynamic menu of the dishes, when the state of the dishes is detected to be that the dishes are taken away, a service management unit of the restaurant management platform generates a video playing instruction and sends the video playing instruction to the user video terminal, and the user video terminal automatically plays the videos or pops up a dialog selection box for playing the videos according to the received video playing instruction.
The technical scheme of the invention is that when the terminal robot detects the state change of dishes, the terminal robot updates the state of the dishes in the dish information of the robot and records the updating time to generate updated dish information of the robot, the updated dish information of the robot triggers the terminal robot to generate a first execution instruction, and an actuator of the terminal robot executes the first execution instruction; and/or when the terminal robot moves to a corresponding dining table corresponding to the table number information, automatically triggering the terminal robot to generate a second execution instruction, and executing the second execution instruction by an actuator of the terminal robot. The actuator is configured as one or more of a broadcaster, a display, or a touch screen.
The technical scheme is that a scanner is arranged on the terminal robot, a kitchen management unit of the restaurant management platform sends a printing driving instruction to a printer, the printer prints a dish code paper sheet containing part or all of the information in the static menu of the dishes, and a control computer of the terminal robot acquires part or all of the information in the static menu of the dishes through the scanner; or the restaurant kitchen is provided with a dish taking area and a queuing area, when the terminal robot moves to the dish taking area, the terminal robot is automatically in wireless network connection with a kitchen management unit of the restaurant management platform, the kitchen management unit sends part or all of the information in the dish static list to the terminal robot in the dish taking area through a wireless network, and the terminal robot in the queuing area cannot receive part or all of the information in the dish static list.
The technical scheme of the invention is that when the dish code paper sheet contains all the dish information or all the dish information is transmitted by adopting a wireless network, the terminal robot receives all the dish information, after receiving all the dish information, the terminal robot sends a third execution instruction to a touch screen of the terminal robot and enables the touch screen to display a dish name button corresponding to each dish, when a certain dish is placed on a certain tray of the terminal robot and the dish name button of the corresponding dish is clicked, the terminal robot generates the dish coordinate and the dish state according to the tray occupation information of the current dish and binds the dish coordinate and the dish state with the dish name corresponding to the clicked dish name button.
The technical scheme of the invention is that when the dish code paper sheet only contains single dish information or adopts a wireless network to transmit the single dish information, after the terminal robot receives the single dish information and a certain dish is placed on a certain tray of the terminal robot, the terminal robot generates the dish coordinate and the dish state according to the tray occupation information of the current dish and binds the dish coordinate and the dish state with the dish name corresponding to the single dish information.
The invention has the further technical proposal that when the dish code paper sheet contains all the dish information or when the wireless network is adopted to transmit all the dish information, the terminal robot receives all the dish information and then generates a dish selection frame according to the all the dish information, a touch screen of the terminal robot displays a tray operation interface, when all dishes are placed on a plurality of trays of the terminal robot, a control computer of the terminal robot displays the dish occupation state on the tray operation interface according to the tray occupation information of the dishes on different trays, and displays a dish selection frame beside each tray icon on the tray operation interface, and selecting the name of the dish corresponding to a certain tray icon through the dish selection frame, and binding the coordinates and the state of the dish with the corresponding name of the dish by the terminal robot after the selection is finished.
The technical scheme includes that the restaurant management system further comprises a dish taking terminal arranged at a dish taking port of a restaurant, a kitchen management unit of the restaurant management platform is connected with the dish taking terminal through a network, the kitchen management unit transmits a dish static list to the dish taking terminal, the dish taking terminal displays part or all information in the dish static list according to the dish static list, after receiving table number confirmation information or dish confirmation information, the dish number confirmation information or the dish confirmation information is uploaded to the kitchen management unit, and the kitchen management unit transmits all dish information or single dish information to the terminal robot according to the table number confirmation information or the dish confirmation information.
The invention also provides a robot intelligent restaurant management method for the robot intelligent restaurant management system, which is implemented according to the following steps:
s00: and a customer management unit of the restaurant management platform generates a dish static list containing table number information according to the customer order.
S10: the terminal robot acquires the table number and the dish information from the restaurant management platform, and generates dish coordinates and dish states according to the tray occupation information detected by the terminal robot.
S20: and the terminal robot associates the table number and the dish information with the dish coordinate and the dish state for the first time to generate robot dish information and uploads the robot dish information to a robot management unit of the restaurant management platform.
S30: and the robot management unit is used for performing second association on the dish static list and the robot dish information after acquiring the robot dish information, and generating a dish dynamic list after the association is completed.
S40: and the robot management unit remotely controls the terminal robot to execute a preset instruction according to the state information of the dishes in the dynamic menu of the dishes.
The invention has the beneficial effects that:
the invention provides a robot intelligent restaurant management system, which acquires a dish static list containing table number information through a restaurant management platform, a terminal robot generates dish coordinates and a dish state through the table number, the dish information and tray occupation information of the terminal robot so as to realize the first association of the table number, the dish information, the dish coordinates, the dish state and other information, the robot management unit uploads the associated robot dish information to the restaurant management platform to generate a dish dynamic list, and the robot management unit remotely controls the terminal robot to execute a preset instruction according to the dish state information in the dish dynamic list, so that the change of the state information of dishes on the terminal robot can cause the terminal robot to make corresponding reactions, for example: the terminal robot can send out the prompt of 'fish-flavor shredded meat, please use slowly' and play the making video of 'fish-flavor shredded meat' or the information such as dining guide, so that the purpose of better serving customers is achieved, meanwhile, the function of dish evaluation can be provided, and the user feedback can be collected in time. Therefore, the robot intelligent restaurant management system is provided with the dish dynamic list, so that a background can master the service process of the terminal robot in real time, the purposes of accurate service and accurate pushing are achieved, and the enhancement of user experience is facilitated.
Drawings
FIG. 1 is a schematic diagram of a robotic intelligent restaurant management system provided in an embodiment of the present invention;
FIG. 2 is a front view of an end robot provided in an embodiment of the present invention;
FIG. 3 is a side view of a terminal robot provided in an embodiment of the present invention;
FIG. 4 is a top view of a tray provided in an embodiment of the present invention;
fig. 5 is a functional block diagram of a robotic intelligent restaurant management system provided in an embodiment of the present invention.
In the figure:
1. a restaurant management platform; 2. a terminal robot; 11. a customer management unit; 21. a first identifier; 22. A tray; 23. a support arm; 24. a second identifier; 25. a control computer; 12. a robot management unit; 13. a service management unit; 14. a kitchen management unit; 15. an evaluation management unit; 26. a touch screen; 3. A user video terminal; 221. lifting and separating the gear; 4. and (5) a vegetable taking terminal.
Detailed Description
The technical scheme of the invention is further explained by the specific implementation mode in combination with the attached drawings.
Example one
As shown in fig. 1 to 5, the robot intelligent restaurant management system provided in the present embodiment includes a restaurant management platform 1 and at least one terminal robot 2, where the restaurant management platform 1 is used for restaurant information management, and the terminal robot 2 is used for transporting dishes. The customer management unit 11 of the restaurant management platform 1 generates a dish static list containing table number information according to a customer order, the customer order is generally obtained by scanning a code or by a front desk computer or by a user video terminal 3, and when the customer orders, the dish static list based on the table number of the customer is generated. The terminal robot 2 acquires the table number and the dish information according to the information transmission or code scanning of the restaurant management platform 1. The terminal robot 2 includes one or more first identifiers 21 for identifying the dish code paper sheets, at least one layer of trays 22, two support arms 23, at least one second identifier 24 for identifying the dinner plate, and a control computer 25, both ends of each tray 22 are fixed on the corresponding support arms 23, the first identifiers 21 are electrically connected with the control computer 25 and are used for scanning the dish code paper sheets, the second identifiers 24 are electrically connected with the control computer 25 and can be configured as cameras or infrared probes and the like and are used for identifying whether dishes exist on each layer of trays 22, generally, the terminal robot 2 is provided with 3-5 layers of trays 22, for convenience of description, the terminal robot 2 provided in this embodiment has four layers of trays 22, and the specific structural form of the terminal robot 2 is not limited in this embodiment. The above information transmission mode generally means that the table number and the dish information are obtained by the restaurant management platform 1 and the terminal robot 2 through wireless network transmission, the code scanning mode generally requires that the restaurant management platform 1 controls the printer to print a dish code paper sheet, then the control computer 25 of the terminal robot 2 controls the first identifier 21 to obtain the table number and the dish information from the dish code paper sheet, and the two modes are further described below. Then, the terminal robot 2 generates a dish coordinate and a dish state according to the tray occupation information of the terminal robot 2, that is, the tray occupation information is detected by the second identifier 24, that is, after a certain tray 22 of the terminal robot 2 is loaded with a dish, the tray occupation information of the tray 22 is generated by detecting the dish by the second identifier 24, the control computer 25 generates the dish coordinate according to the tray occupation information by encoding, and the terminal robot 2 can detect the positions of the dish on different trays 22 of the robot according to whether the dish exists on each tray 22, for example: the terminal robot 2 provided by this embodiment has four layers of trays 22, each layer of tray 22 has two dish placing positions, at this time, the terminal robot 2 can set the dish coordinate of the first dish on the first layer to X01Y01, the dish coordinate of the second dish on the first layer to X02Y01, the dish coordinate of the second dish on the first layer to X01Y02, and so on, and the encoding form of the coordinates is various, which this embodiment does not limit. Meanwhile, when the control computer 25 knows the tray occupation information, the state information of whether a certain tray 22 is occupied, namely the state of the dish, can be known, so that the effect of tracking the state of the dish in real time can be achieved, when the X01Y01 coordinate is occupied, Y can be occupied, and corresponding N represents that the tray is not occupied. The terminal robot 2 associates the table number and the dish information with the dish coordinate and the dish state for the first time to generate the robot dish information and uploads the robot dish information to the robot management unit 12 of the restaurant management platform 1, and the terminal robot 2 can associate the information with the dish coordinate and the dish state detected by the second identifier 24 after acquiring the table number and the dish information, and the association is usually performed by using two conditions: the first case is that the terminal robot 2 does not recognize the name of the dish, for example: when a certain client orders 5 dishes, a waiter places five dishes on the terminal robot 2 at one time without distinguishing each dish, at the moment, the terminal robot 2 cannot recognize the association relation between each dish and the dish coordinate, but can know which dish coordinates are occupied by the 5 dishes, and can also realize the binding of the table number and dish information with the dish coordinate and the dish state, at the moment, if one dish is taken away firstly on the terminal robot 2, the terminal robot 2 can play the dish of which the 1 st dish is taken away, and only cannot broadcast the specific dish name; the second case is that the terminal robot 2 has recognized the name of the dish, and in this case, each dish corresponds to information such as "table number, dish information, dish coordinates, and dish status" that can be uniquely determined, and at this time, if any dish on the terminal robot 2 is taken away first, the terminal robot 2 can play the name of the dish corresponding to the dish, for example: the shredded fish meat is removed. After acquiring the dish information of the robot, the robot management unit 12 associates the static dish list with the dish information of the robot for the second time according to the table number information, and after association is completed, the robot management unit 12 generates a dynamic dish list, the robot management unit 12 remotely controls the terminal robot 2 to execute a preset instruction according to the dish state information in the dynamic dish list, and the second association enables the robot management unit 12 of the restaurant management platform 1 to acquire the dish information of the robot, that is, associated information such as the table number, the dish information, the dish coordinate and the dish state, so that the restaurant management platform 1 can monitor the dish coordinate and the dish state of each table of dishes or each dish on the terminal robot 2 in real time, and the restaurant management platform 1 can serve clients better through the terminal robot 2, for example: when the 'fish-flavor shredded meat' on the terminal robot 2 is taken away, the 'fish-flavor shredded meat' can be played, and the restaurant management platform 1 can also know whether the terminal robot 2 sends the 'certain dish' to the dining table and whether the client finishes the 'dish taking operation', so that the interactive experience of the terminal robot 2 is greatly enhanced. As shown in the following table, the table represents a dish static list and the table represents a dish dynamic list.
Table-dish static list
In practical use, in order to facilitate information interaction of a computer, the information is usually expressed in a coding manner to facilitate information transmission, and the specific form of the coding is not limited in this embodiment.
Dynamic list of dishes in table two
The menu is a "menu dynamic menu" in actual use, and in order to facilitate information interaction of a computer, the information is usually expressed in a coding mode so as to facilitate information transmission, and the specific form of the coding is not limited in the embodiment.
In order to synchronize the dish state to the restaurant management platform 1 in real time, further, when the terminal robot 2 detects a change in the dish state, the terminal robot 2 updates the dish state in the robot dish information and records the updated robot dish information after the update time, and simultaneously triggers an information uploading function, and uploads the updated robot dish information or the changed dish state to the robot management unit 12, the robot management unit 12 updates the dish dynamic list according to the updated robot dish information or the changed dish state, so that the restaurant management platform 1 quickly detects the change in the dish state and timely responds to the change, thereby achieving a process of improving the interactive experience of the terminal robot 2, the robot management unit 12 remotely controls the terminal robot 2 to execute a preset instruction mode according to the dish state information in the dish dynamic list, and the development of the intelligent era can be diversified, the terminal robot 2 can send instructions to play videos or even dance, so that the functions that the traditional restaurant robot can only send meals and perform voice broadcast are broken, even some restaurant robots can only send one table of dishes at a time, and the restaurant robots can not recognize dishes and know the states of the dishes.
The restaurant management platform 1 judges the state of the dishes in the dynamic menu of the dishes, when the state of the dishes is detected to be taken away, the service management unit 13 of the restaurant management platform 1 generates a video playing instruction and sends the video playing instruction to the terminal robot 2, the terminal robot 2 automatically plays the video or pops up a dialogue selection box for playing the video after the video playing instruction is received, because the terminal robot 2 is usually provided with a display screen or a touch screen 26, the video playing instruction can be generated by the service management unit 13 of the restaurant management platform 1 so as to guide the terminal robot 2 to play the video, the video comprises a meal instruction video, a dish making video, an advertisement video and the like, the video can be actually customized according to the user demand, the video mode acquired by the terminal robot 2 can be pre-stored in a local disk or downloaded from the service management unit 13 of the restaurant management platform 1 for playing, of course, the video stored in the local disk may be selectively played according to the change of the dish status information without receiving a video playing instruction from the service management unit 13 of the restaurant management platform 1. In addition to playing video through the terminal robot 2, preferably, the robot intelligent restaurant management system further includes a user video terminal 3 located on the dining table, the restaurant management platform 1 judges the state of dishes in the dynamic menu of dishes, when the state of the dishes is detected to be that the dishes are taken away, the service management unit 13 of the restaurant management platform 1 generates a video playing instruction, and sends the video playing instruction to the user video terminal 3, the user video terminal 3 automatically plays the video from the restaurant management platform 1 or pops up a dialog selection box for playing the video according to the received video playing instruction, compared with the scheme of playing the video through the terminal robot 2, when the video is played through the user video terminal 3, the method is not limited by the moving area of the terminal robot 2, and can also continue to provide service for the client after the terminal robot 2 leaves and facilitate the client to perform order placing operation. The user video terminal 3 is generally a display terminal such as a mobile phone, a tablet computer, a touch display screen, and the like, and preferably, the user video terminal 3 is configured as a tablet computer, so that not only is it convenient for a client to order and place an order, but also the client can enjoy services such as a careful dining guide or video watching during a dining process.
When the terminal robot 2 detects the state change of the dishes, the terminal robot 2 updates the state of the dishes in the dish information of the robot and records the updated dish information of the robot after the update time, the updated dish information of the robot triggers the terminal robot 2 to generate a first execution instruction, an actuator of the terminal robot 2 executes the first execution instruction, namely when the terminal robot 2 detects the state change of the dishes, the robot can make a corresponding reaction, and the interaction experience of the terminal robot 2 is improved. For example: the server places the ' fish-flavor shredded meat ' on the terminal robot 2, the terminal robot 2 generates a first execution instruction to enable the actuator to play the ' fish-flavor shredded meat ' on the shelf, the prompt is favorable for the server to check whether the dish is misplaced or not, and similarly, when the client takes the ' fish-flavor shredded meat ' from the terminal robot 2, the terminal robot 2 generates the first execution instruction to enable the actuator to play the ' fish-flavor shredded meat ' and please slowly use the ' so as to better provide the interaction capacity of the terminal robot 2 with the server and the client. And/or when the terminal robot 2 moves to a corresponding dining table corresponding to the table number information, automatically triggering the terminal robot 2 to generate a second execution instruction, executing the second execution instruction by an actuator of the terminal robot 2, where the actuator is configured as one or more of a broadcaster, a display, or a touch screen 26, and generally when the terminal robot 2 moves to the corresponding dining table, automatically triggering a corresponding prompt, for example: "your dish is cheerful" to remind the customer to get the meal, also can remind again to get the meal under the condition that the user does not get the meal for a long time simultaneously to strengthen the intelligent experience of terminal robot 2.
How to obtain the order information of the restaurant management platform 1 by the terminal robot 2 is the key point of the present invention, and various embodiments are provided in this embodiment. According to the first scheme, a scanner is arranged on the terminal robot 2, namely the scanner is also a first identifier 21, the kitchen management unit 14 of the restaurant management platform 1 sends a printing driving instruction to the printer, the printer prints a dish code paper sheet containing part or all of information in a dish static list, the control computer of the terminal robot 2 obtains part or all of the information in the dish static list through the scanner, namely the kitchen management unit 14 of the restaurant management platform 1 prints the dish code paper sheet containing two-dimensional codes, and the terminal robot 2 obtains part or all of the information in the dish static list through the scanner in a scanning mode. There are two common ways: in the first mode, the kitchen management unit 14 sends a print driving command to the printer to print "a dish associated with the table number information" according to a dish static list corresponding to a certain customer order, for example: the dish code paper sheet records '05 table fish-flavor shredded meat', when a waiter holds the dish code paper sheet and corresponding 'fish-flavor shredded meat' to the terminal robot 2 to serve, the waiter scans the dish code paper sheet and the corresponding 'fish-flavor shredded meat' to enable the terminal robot 2 to obtain '05 table fish-flavor shredded meat', then the 'fish-flavor shredded meat' is placed on the tray 22 of the terminal robot 2, no matter which position the 'fish-flavor shredded meat' is placed on the tray 22, the terminal robot 2 can associate dish coordinates and dish states with '05 table fish-flavor shredded meat' within preset time, the association mode requires that the waiter serves the dish together according to information on the 'dish code paper sheet', and accordingly the terminal robot 2 obtains the dish coordinates and the dish states of each dish through multiple scanning. In the second mode, the kitchen management unit 14 sends a print driving command to the printer to print the information of "all dishes associated with the table number information" according to the dish static list corresponding to a certain customer order. For example: the dish code paper sheet records three dishes of 'No. 05 table with fish-flavor shredded meat, chili fried meat and three delicacies in the ground', the terminal robot 2 scans through a scanner of the terminal robot 2 to enable the terminal robot 2 to obtain all dish information of 'No. 05 three dishes', three dishes of 'fish-flavor shredded meat, chili fried meat and three delicacies in the ground' can be displayed on a touch screen 26 of the terminal robot 2, a dish name displayed on the touch screen 26 is associated with the position of a dish in a tray 22 of the terminal robot 2 actually when a dish waiter goes to go to every dish, and therefore the terminal robot 2 can obtain dish coordinates and dish states of every dish.
Example two
The robot intelligent restaurant management system provided in the embodiment includes a restaurant management platform 1 and at least one terminal robot 2, where the restaurant management platform 1 is used for restaurant information management, and the terminal robot 2 is used for transporting dishes. The second embodiment is different from the first embodiment in that:
the restaurant kitchen is provided with a dish taking area and a queuing area, when the terminal robot 2 moves to the dish taking area, the terminal robot is automatically in wireless network connection with the kitchen management unit 14 of the restaurant management platform 1, the kitchen management unit 14 sends part or all information in the dish static list to the terminal robot 2 in the dish taking area through the wireless network, and the terminal robot 2 in the queuing area cannot receive part or all information in the dish static list. The robot intelligent restaurant management system provided in this embodiment provides a special information receiving area, that is, a dish taking area, for the terminal robot 2, and when the terminal robot 2 comes to the dish taking area, whether the terminal robot 2 has entered the dish taking area or not can be determined by means of an infrared probe or a camera and the like, in this way, the kitchen management unit 14 can directly send part or all of the information in the static menu of the dishes to the terminal robot 2 through the wireless network, the wireless network connection mode can be infrared, bluetooth or WiFi, in this way, all information of a table of dishes corresponding to a certain order is preferably sent to the terminal robot 2, the terminal robot 2 knows part or all information in the static menu of the dishes, and can also adopt two ways in the first embodiment to know the dish coordinates and the dish states of each dish, so that the 'dish code paper sheet' is saved as an information transmission medium.
For the first and second embodiments, the robot intelligent restaurant management system provided in this embodiment further provides three methods for binding the dish coordinates and the dish states with the corresponding dish names: in a first method, when the dish code paper sheet contains all the dish information or all the dish information is transmitted by using a wireless network, the terminal robot 2 receives all the dish information, the terminal robot 2 sends a third execution instruction to the touch screen 26 of the terminal robot 2 after receiving all the dish information, the touch screen 26 displays the name of each dish in a dish name button mode, when the dish is placed on a certain tray 22 of the terminal robot 2 and the dish name button of the corresponding dish is clicked, the terminal robot 2 generates dish coordinates and a dish state according to the tray occupation information of the current dish and binds the dish coordinates and the dish state with the dish name corresponding to the clicked dish name button, in short, by using the above method, namely, the robot intelligent management system provided in this embodiment acquires all the dish information at one time, the touch screen 26 of the terminal robot 2 can display the name of each dish in all the dish information, for the dish service provider, the terminal robot 2 can know the binding relationship between the tray 22 and a certain dish only by placing the corresponding dish on the certain tray 22 of the terminal robot 2 and then clicking the dish on the touch screen 26, for example: the terminal robot 2 knows all dish information of 'three dishes No. 05', three dishes of 'fish-flavor shredded meat, fried meat with chili and three delicacies in the ground' can be displayed on the touch screen 26 of the terminal robot 2, the dish service person puts the 'fish-flavor shredded meat' on the tray 22 and clicks the 'fish-flavor shredded meat' on the touch screen 26, binding can be completed, namely, the dish service person only needs one dish, and then determines that the name corresponding to the dish can complete binding, and the terminal robot is very convenient and fast in actual use. And secondly, when the dish code paper sheet contains single dish information or single dish information is transmitted by adopting a wireless network, after the terminal robot 2 receives the single dish information and a certain dish is placed on a certain tray of the terminal robot 2, the terminal robot 2 generates a single dish coordinate and a single dish state according to the tray occupation information of the current dish on the corresponding tray 22, and binds the single dish coordinate and the single dish state with the dish name corresponding to the single dish information. However, the scheme is obviously better, the number recorded information is too limited, only a plurality of tables can be distinguished, and the name of the dish can not be known even if the dishes on the plurality of tables are neat or not. The technical scheme in the embodiment is that unique single dish information is provided for each dish and is equivalent to a dish identity code, the single dish information at least comprises table number information and a dish name, so that a waiter scans the single dish information corresponding to each dish, the terminal robot 2 generates a single dish coordinate and a dish state according to the tray occupation information of the dish on the corresponding tray 22, and the single dish coordinate and the dish state are bound with the single dish name. This kind of scheme is equivalent to the waiter can be served dishes simultaneously to a plurality of dining tables, and it only need sweep a yard operation when serving to terminal robot 2, and terminal robot 2 accomplishes and binds the back, knows naturally which dish and the dish coordinate and the dish state that the dish corresponds that it loaded which number table. When the dish code paper sheet contains all the dish information or all the dish information is transmitted by adopting a wireless network, the terminal robot 2 generates a dish selection frame according to all the dish information after receiving all the dish information, a tray operation interface is displayed on a touch screen 26 of the terminal robot 2 according to the arrangement mode of the trays of the robot, at the moment, a waiter can place all the dishes on a plurality of trays 22 of the terminal robot 2 at one time, so that a control computer 25 of the terminal robot 2 can know the dish coordinates and the dish states of all the dishes according to the tray occupation information of the dishes on different trays 22, meanwhile, the tray 22 with the dishes is displayed on the tray operation interface in a mode of changing the color or changing the brightness of the tray icons of the tray operation interface, then, the dish selection frame is displayed beside the color-changed or changed tray icons or the dish selection frame is displayed, or when the waiter clicks one color-changed or bright tray icon on the tray operation interface to pop up, the waiter selects a dish name according to an actual dish corresponding to the tray icon, the terminal robot 2 binds the dish coordinate and the dish state with the corresponding dish name after the selection is completed, the dish selection frame reduces the bound dish name after a certain dish in all the dish information is bound, and the remaining dish name in the dish selection frame is bound by the next tray icon until the last tray icon is automatically bound with the last dish. For example: the terminal robot 2 knows all dish information of ' three dishes No. 05 ', and can generate a dish selection frame containing ' three dishes of ' fish-flavor shredded pork, fried meat with chili and three delicacies in the ground ', a waiter places all dishes on a plurality of trays 22 on the terminal robot 2 at one time, at this time, because the quantity of the trays 22 is predetermined according to different models of the terminal robot 2, namely, a tray operation interface can be preset, at this time, the waiter only needs to associate ' dish name ' with tray icons in the form of ' dish selection frame ' according to the actual placing position of the dishes, and can accurately realize the association of the dish name with the corresponding tray 22, assuming that ' three dishes of ' fish-flavor shredded pork, fried meat with chili and three delicacies ' occupy ' three trays 22 positions of ' X1Y1, X2Y1 and X1Y2 ', and when the three dishes of ' shredded meat with chili and three delicacies ' are placed on the tray 22, the control computer 25 of the terminal robot 2 knows the three dishes according to the dish information that the dishes of the different trays 22 occupy the dishes on the trays 22 The dish coordinates and the dish states of all dishes are controlled by the control computer 25, so that icons corresponding to the X1Y1, the X2Y1 and the X1Y2 on a tray operation interface displayed by the touch screen 26 are changed in color or brightened, at the moment, a server clicks a dish selection frame which is displayed beside the X1Y1 coordinate and contains the fish-flavor shredded meat, the chili fried meat and the seafood, the server selects the fish-flavor shredded meat to finish the binding of the fish-flavor shredded meat and the X1Y1 coordinate, the operation is repeated, the dish selection frame when the server selects for the second time removes the fish-flavor shredded meat, and if the server selects the third seafood, the rest chili fried meat can finish the binding automatically without a frame flicking. In addition, assuming that the waiter binds the name of the dish incorrectly in the three methods, the robot intelligent restaurant management system provided in the present embodiment may be reset to the unbound initial state for binding error correction by rescanning, wirelessly transmitting information again, or returning to the previous step. Further preferably, the robot intelligent restaurant management system provided in this embodiment further includes a dish taking terminal 4, the dish taking terminal 4 is usually disposed at a dish taking opening of the restaurant, the dish taking terminal 4 is configured as one or more of a tablet computer, a mobile phone, or a touch screen, the kitchen management unit 14 of the restaurant management platform 1 performs information transmission with the dish taking terminal 4 through a wireless network or a wired network, in the first to third methods, the dish taking terminal 4 may be adopted to cooperate with a waiter to take dishes, the kitchen management unit 14 of the restaurant management platform 1 transmits the static list of dishes to the dish taking terminal 4, and displays part or all of the information in the static list of dishes according to the table number information and/or the dish information at the dish taking terminal 4, and uploads the table number confirmation information or the dish confirmation information to the kitchen management unit 14 of the restaurant management platform 1 when the dish taking terminal 4 receives the table number confirmation information or the dish confirmation information, the kitchen management unit 14 transmits all corresponding dish information or single dish information to the terminal robot 2 according to the table number confirmation information or the dish confirmation information, so that the terminal robot 2 knows all the dish information or the single dish information, and after the terminal robot 2 receives all the dish information or the single dish information, the information binding operation corresponding to the three methods can be executed. In short, when the server cooperates with the dish taking terminal 4 to take dishes, the double confirmation of the dish taking and the dish serving to the terminal robot 2 can be achieved, especially for single dish information, one dish can be clicked at the dish taking terminal 4, the last dish is sent to the terminal robot 2, and the purpose of saving the printing of the dish code paper sheet is achieved. For example: the dish taking terminal 4 displays the table number information through the navigation bar, and the table number on the navigation bar is clicked to switch to a dish display interface of a certain table of dishes, for example: at this time, customers of No. 05 and No. 06 tables order dishes, at this time, the 05 table and the 06 table are displayed on the navigation bar, at this time, the waiter clicks the "05 table" navigation bar to switch the dish display interface to display all dishes of the "05 table", assuming that the dish display interface of the "05 table" displays three dish icons of "fish-flavor shredded meat, fried meat with chili and shaxian", if the waiter gets the "fish-flavor shredded meat" at the dish getting port of the restaurant, the waiter double-clicks the dish icon of the "fish-flavor shredded meat", the dish getting terminal 4 receives the confirmation information of the "fish-flavor shredded meat" dish, then the dish getting terminal 4 uploads the confirmation information of the "fish-flavor shredded meat" dish to the kitchen management unit 14 of the restaurant management platform 1, the kitchen management unit 14 transmits the information of a single dish including the "fish-flavor shredded meat" to the terminal robot 2 according to the confirmation information of the "fish-flavor shredded meat", therefore, the terminal robot 2 can obtain the information of the single dish of the 'fish-flavor shredded meat', then the waiter places the 'fish-flavor shredded meat' which is just taken on a certain tray 22 of the terminal robot 2, the terminal robot 2 generates the coordinate of the single dish and the state of the dish according to the tray occupation information of the current dish on the corresponding tray 22, and finally the purpose of binding the coordinate of the single dish and the state of the dish with the name of the dish corresponding to the information of the single dish is achieved. Similarly, it is assumed that when the waiter double-clicks the table number icon of "05 table", the dish taking terminal 4 uploads the table number confirmation information to the kitchen management unit 14 of the restaurant management platform 1, and the kitchen management unit 14 transmits all the dish information corresponding to "05 table" to the terminal robot 2 according to the table number confirmation information of "05 table", so that the terminal robot 2 knows all the dish information of "05 table", and thus, the information binding operation can be implemented by the second method or the third method. Therefore, after the robot intelligent restaurant management system provided in the embodiment is provided with the dish taking terminal 4, the information binding operation of the terminal robot 2 can be more convenient, and the probability of dish taking errors of a waiter is further reduced and avoided. It should be noted that, in the above methods, corresponding information binding operations are performed only on all the dish information or on a single dish information, and theoretically, information binding operations can be completed on part of the dish information.
The robot intelligent restaurant management system further comprises a tablet personal computer located on the dining table, wherein the tablet personal computer obtains the dish dynamic list from the robot management unit 12 and displays an evaluation interface through the tablet personal computer, and after the evaluation interface obtains the evaluation ideas of the robot and the dishes, the evaluation ideas are transmitted to an evaluation management unit 15 of the restaurant management platform 1. Because the robot intelligent restaurant management system provided in the embodiment can acquire dish dynamic lists of different dishes, the evaluation level is richer, for example: the customers can master the dish serving time, the making time, the service level of the robot and the like of the dishes in the whole process to carry out comprehensive evaluation.
Be provided with more than two on terminal robot 2's the tray 22 and place the position, adjacent two are placed and are provided with the lift between the position and separate shelves 221, when certain vegetable need occupy more than two place the position, the lift separates shelves 221 and can detect the vegetable that occupies more than two place the position to place more than two on whole tray 22 and all produce robot vegetable information after being correlated with above-mentioned certain vegetable. When a larger dish is placed on the tray 22 and needs to occupy the placing positions on two trays 22, the lifting partition 221 can be arranged, and at the moment, the larger dish only needs to be pressed against the lifting partition 221, which means that the coordinates of the whole layer of dishes are all associated with the larger dish. This design enables the terminal robot 2 to be adapted to more restaurant scenarios.
EXAMPLE III
The robot intelligent restaurant management method for the robot intelligent restaurant management system provided in the embodiment is implemented according to the following steps:
s00: the customer management unit 11 of the restaurant management platform 1 generates a static list of dishes containing table number information in accordance with the customer order. The order of the customer is generally obtained by scanning a code or by a front desk computer, and when the order is placed by the customer, a static menu of dishes based on the number of the dining table used by the customer is generated.
S10: the terminal robot 2 acquires the table number and the dish information according to the information transmission or code scanning of the restaurant management platform 1, and the terminal robot 2 generates dish coordinates and dish states according to the tray occupation information placed on the terminal robot 2. After dishes are placed on a certain tray 22 of the terminal robot 2, tray occupation information of the tray 22 is generated, the control computer 25 encodes according to the tray occupation information to generate dish coordinates, and the terminal robot 2 can detect the positions of the dishes on different trays 22 of the robot according to whether the dishes exist on each tray 22, so that a basis is provided for first association.
S20: the terminal robot 2 associates the table number and the dish information with the dish coordinates and the dish state for the first time, generates robot dish information, and uploads the robot dish information to the robot management unit 12 of the restaurant management platform 1. After acquiring the table number and the dish information, the terminal robot 2 can associate the table number and the dish information with the dish coordinates and the dish state detected by the second identifier 24.
S30: the robot management unit 12 obtains the dish information of the robot, and then associates the dish static list with the dish information of the robot for the second time according to the table number information, and after the association is completed, the robot management unit 12 generates a dish dynamic list. The second association enables the robot management unit 12 of the restaurant management platform 1 to obtain the dish information of the robot, that is, the associated information such as the table number, the dish information, the dish coordinates and the dish states, so that the restaurant management platform 1 can monitor the dish coordinates and the dish states of each table of dishes or each dish on the terminal robot 2 in real time, the restaurant management platform 1 can serve clients better through the terminal robot 2, and meanwhile, the backstage can master the service dynamics of the terminal robot 2 in real time.
S40: the robot management unit 12 remotely controls the terminal robot 2 to execute a preset instruction according to the state information of the dishes in the dynamic menu of the dishes. By means of the method and the system, the robot intelligent restaurant management system can monitor the running state of the terminal robot 2 and the state of each dish, the intellectualization and dining experience of the restaurant are greatly improved, and a foundation is laid for the refined service of the terminal robot 2 restaurant.
While the invention has been described with reference to a preferred embodiment, it will be understood by those skilled in the art that various changes may be made and equivalents may be substituted for elements thereof without departing from the spirit and scope of the invention. The present invention is not to be limited by the specific embodiments disclosed herein, and other embodiments that fall within the scope of the claims of the present application are intended to be within the scope of the present invention.
Claims (10)
1. A robotic intelligent restaurant management system, comprising:
the restaurant management platform is used for restaurant information management;
at least one terminal robot for transporting dishes;
the restaurant management system comprises a restaurant management platform, a client management unit of the restaurant management platform generates a dish static list containing table number information according to a client order, a terminal robot acquires the table number and the dish information from the restaurant management platform, the terminal robot generates dish coordinates and a dish state according to tray occupation information detected by the terminal robot, the terminal robot associates the table number and the dish information with the dish coordinates and the dish state for the first time to generate robot dish information and uploads the robot dish information to a robot management unit of the restaurant management platform, the robot management unit associates the dish static list with the robot dish information for the second time after acquiring the robot dish information, the robot management unit generates a dish dynamic list after association is completed, and the robot management unit remotely controls the terminal robot to execute dish execution according to the dish state information in the dish dynamic list And presetting an instruction.
2. The robotic intelligent restaurant management system of claim 1, wherein:
when the terminal robot detects that the state of the dish changes, the terminal robot updates the state of the dish in the dish information of the robot, records the updating time and then generates updated dish information of the robot, uploads the updated dish information of the robot or the changed state of the dish to the robot management unit, and the robot management unit updates the dynamic list of the dish according to the updated dish information of the robot or the changed state of the dish.
3. The robotic intelligent restaurant management system of claim 2, wherein:
the restaurant management platform judges the state of the dishes in the dish dynamic list, when the condition of the dishes is detected to be taken away, a service management unit of the restaurant management platform generates a video playing instruction and sends the video playing instruction to the terminal robot, and the terminal robot automatically plays the videos or pops up a session selection box for playing the videos according to the received video playing instruction; or
The robot intelligent restaurant management system further comprises a user video terminal located on a dining table, the restaurant management platform judges the state of dishes in the dish dynamic list, when the state of the dishes is detected to be that the dishes are taken away, a service management unit of the restaurant management platform generates a video playing instruction and sends the video playing instruction to the user video terminal, and the user video terminal automatically plays videos or pops up a session selection box for playing the videos according to the received video playing instruction.
4. The robotic intelligent restaurant management system of claim 1, wherein:
when the terminal robot detects that the state of dishes changes, the terminal robot updates the state of dishes in the dish information of the robot and records updating time to generate updated dish information of the robot, the updated dish information of the robot triggers the terminal robot to generate a first execution instruction, and an actuator of the terminal robot executes the first execution instruction; and/or
When the terminal robot moves to a corresponding dining table corresponding to the table number information, the terminal robot is automatically triggered to generate a second execution instruction, and an actuator of the terminal robot executes the second execution instruction;
the actuator is configured as one or more of a broadcaster, a display, or a touch screen.
5. The robotic intelligent restaurant management system of claim 1, wherein:
a scanner is arranged on the terminal robot, a kitchen management unit of the restaurant management platform sends a printing driving instruction to a printer, the printer prints a dish code paper sheet containing part or all of the information in the static menu of the dishes, and a control computer of the terminal robot acquires part or all of the information in the static menu of the dishes through the scanner; or
The restaurant kitchen is provided with a dish taking area and a queuing area, when the terminal robot moves to the dish taking area, the terminal robot is automatically in wireless network connection with a kitchen management unit of the restaurant management platform, the kitchen management unit sends part or all information in the dish static list to the terminal robot in the dish taking area through a wireless network, and the terminal robot in the queuing area cannot receive part or all information in the dish static list.
6. The robotic intelligent restaurant management system of claim 5, wherein:
when including whole dish information in the dish sign indicating number paper list or adopt wireless network transmission during whole dish information, terminal robot receives send the third execution instruction behind whole dish information extremely terminal robot's touch screen makes its dish name button that shows every dish corresponds, and is certain the dish is placed on certain tray of terminal robot and the dish name button of corresponding dish is clicked the back, terminal robot occupies information generation dish coordinate and dish state according to the tray of current dish to bind dish coordinate and dish state and the dish name that corresponds by the dish name button that clicks.
7. The robotic intelligent restaurant management system of claim 5, wherein:
when the dish code paper sheet only contains single dish information or the single dish information is transmitted by adopting a wireless network, after the terminal robot receives the single dish information and a certain dish is placed on a certain tray of the terminal robot, the terminal robot generates the dish coordinate and the dish state according to the tray occupation information of the current dish and binds the dish coordinate and the dish state with the dish name corresponding to the single dish information.
8. The robotic intelligent restaurant management system of claim 5, wherein:
when containing all dish information in the dish sign indicating number paper list or adopting wireless network transmission during all dish information, terminal robot receives behind all dish information according all dish information generate the dish select box, terminal robot's touch screen display tray operation interface, when all dishes are placed on a plurality of trays of terminal robot, terminal robot's control computer is in according to the dish occupation information of dish on different trays the dish operation interface shows the dish occupation state to show the dish select box and be in by each tray icon on the tray operation interface, select the dish name that certain icon tray corresponds through the dish select box, accomplish the terminal robot after the selection and bind dish coordinate and dish state and corresponding dish name.
9. The robotic intelligent restaurant management system according to claim 6, 7, or 8, wherein:
the system also comprises a dish taking terminal arranged at a dish taking port of the restaurant;
the kitchen management unit of the restaurant management platform is connected with the dish taking terminal through a network, the kitchen management unit transmits the dish static list to the dish taking terminal, the dish taking terminal displays part or all information in the dish static list according to the dish static list, when the dish taking terminal receives table number confirmation information or dish confirmation information, the table number confirmation information or the dish confirmation information is uploaded to the kitchen management unit, and the kitchen management unit transmits all dish information or single dish information to the terminal robot according to the table number confirmation information or the dish confirmation information.
10. A robotic intelligent restaurant management method for use in the robotic intelligent restaurant management system of any of claims 1-9, implemented as follows:
s00: a customer management unit of the restaurant management platform generates a dish static list containing table number information according to a customer order;
s10: the terminal robot acquires table numbers and dish information from the restaurant management platform, and generates dish coordinates and dish states according to tray occupation information detected by the terminal robot;
s20: the terminal robot associates the table number and the dish information with the dish coordinate and the dish state for the first time to generate robot dish information and uploads the robot dish information to a robot management unit of the restaurant management platform;
s30: the robot management unit is used for performing second association on the dish static list and the robot dish information after acquiring the robot dish information, and the robot management unit generates a dish dynamic list after the association is completed;
s40: and the robot management unit remotely controls the terminal robot to execute a preset instruction according to the state information of the dishes in the dynamic menu of the dishes.
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| PCT/CN2022/142109 WO2023125457A1 (en) | 2021-11-09 | 2022-12-26 | System and method for managing robot smart restaurant |
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| CN202122737695X | 2021-11-09 | ||
| CN202122737695 | 2021-11-09 |
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| CN202123324520.2U Expired - Fee Related CN216464642U (en) | 2021-11-09 | 2021-12-27 | Table-separating food delivery robot and food ordering system thereof |
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| WO2023125457A1 (en) * | 2021-11-09 | 2023-07-06 | Shenzhen Dianwu Network Technology Co., Ltd. | System and method for managing robot smart restaurant |
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| US10482550B1 (en) * | 2013-03-27 | 2019-11-19 | Vecna Robotics, Inc. | Mobile robot for performing hospitality service(s) for guest(s) of a hospitatlity business |
| CN112070592A (en) * | 2020-09-16 | 2020-12-11 | 江西太空机器人科技有限公司 | Healthy diet management method, device, storage medium and system for intelligent canteen |
| CN112171645A (en) * | 2020-10-14 | 2021-01-05 | 雷皓然 | Food delivery robot and food delivery system based on artificial intelligence |
| CN114283033A (en) * | 2021-11-09 | 2022-04-05 | 深圳市点喔网络科技有限公司 | Robot intelligent restaurant management system and method thereof |
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- 2022-12-26 WO PCT/CN2022/142109 patent/WO2023125457A1/en unknown
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2023125457A1 (en) * | 2021-11-09 | 2023-07-06 | Shenzhen Dianwu Network Technology Co., Ltd. | System and method for managing robot smart restaurant |
Also Published As
| Publication number | Publication date |
|---|---|
| WO2023125457A1 (en) | 2023-07-06 |
| CN216464642U (en) | 2022-05-10 |
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