CN114282880A - Business handling guiding method and device and computer readable storage medium - Google Patents
Business handling guiding method and device and computer readable storage medium Download PDFInfo
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Abstract
The application discloses a business handling guiding method and a device thereof, and a computer readable storage medium, wherein the method comprises the following steps: acquiring identity information of a user; determining a current service node of the user according to the identity information; and determining corresponding business items according to the identity information and the current business node, and performing corresponding guidance based on the business items. Through the mode, the multifunctional accumulation mode of the traditional self-service equipment is avoided, the diagnosis efficiency of a user is greatly optimized, the pressure of a hospital manual window is reduced, and the use threshold of the user is reduced.
Description
Technical Field
The present application relates to the field of service handling and guiding, and in particular, to a service handling and guiding method and apparatus, and a computer-readable storage medium.
Background
In life, many scenes need to be handled with services, such as hospital treatment services, banking services and the like, and the service handling approaches to intellectualization and reduces manual participation.
Taking hospital hospitalization services as an example, at present, because the information construction strength of hospitals is gradually strengthened, more and more services are transferred to self-service equipment for handling, the use guidance of the existing self-service terminal adopts a traditional guidance mode, and the function types of patients are statically informed by means of light and UI layout, so that the function selection and function understanding confusion of users are caused by various system functions, and the users do not know how to select and use the services on the existing self-service equipment. Therefore, the traditional guidance relying on light and a UI cannot meet the current needs of users, technically only depends on a multi-service entrance and multi-functional display mode, cannot achieve a single entrance guidance principle for the users, and cannot efficiently and conveniently complete service guidance for the users.
Disclosure of Invention
The technical problem mainly solved by the application is to provide a business handling guiding method and device and a computer readable storage medium, so that the labor cost is reduced, and the business efficiency is improved.
In order to solve the technical problem, the application adopts a technical scheme that: a business handling bootstrap method is provided, the method comprises: acquiring identity information of a user; determining the current service node of the user according to the identity information; and determining corresponding business items according to the identity information and the current business node, and carrying out corresponding guidance based on the business items.
In order to solve the above technical problem, another technical solution adopted by the present application is: there is provided a transaction bootstrapping apparatus comprising a processor and a memory coupled to the processor, the memory having stored therein program data, the processor being configured to execute the program data to implement a method as described above.
In order to solve the above technical problem, another technical solution adopted by the present application is: there is provided a computer readable storage medium having stored therein program data for implementing the method as described above when executed by a processor.
The beneficial effects of the embodiment of the application are that: different from the prior art, the application provides a method for guiding service handling, which comprises the following steps: acquiring identity information of a user; determining the current service node of the user according to the identity information; and determining corresponding business items according to the identity information and the current business node, and carrying out corresponding guidance based on the business items. By adopting the mode, on one hand, the multifunctional accumulation mode of the traditional self-service equipment is avoided by actively guiding the user to use, the diagnosis efficiency of the user is greatly optimized, the manual window pressure of a hospital is reduced, and the use threshold of the user is reduced; and on the other hand, the recommended service is comprehensively determined through the service node and the identity information, so that the number of the recommended service items can be greatly reduced, a user can conveniently select the required service, and the service handling efficiency of the user is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts. Wherein:
FIG. 1 is a flowchart illustrating an embodiment of a method for guiding service transaction provided in the present application;
FIG. 2 is a flow chart illustrating another embodiment of a method for guiding service transaction provided by the present application;
FIG. 3 is a schematic flow chart of one embodiment of step 23 of FIG. 2;
FIG. 4 is a schematic flow chart diagram illustrating a method for guiding service transaction according to yet another embodiment of the present disclosure;
FIG. 5 is a schematic flow chart diagram illustrating one embodiment of step 44 of FIG. 4;
FIG. 6 is a schematic flow chart of another embodiment of step 44 of FIG. 4;
FIG. 7 is a schematic structural diagram of an embodiment of a service transaction guiding apparatus provided in the present application;
FIG. 8 is a schematic diagram of an embodiment of the display of FIG. 7;
FIG. 9 is a schematic structural diagram of an embodiment of a computer storage medium provided in the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application. It is to be understood that the specific embodiments described herein are merely illustrative of the application and are not limiting of the application. It should be further noted that, for the convenience of description, only some of the structures related to the present application are shown in the drawings, not all of the structures. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Reference herein to "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment can be included in at least one embodiment of the application. The appearances of the phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. It is explicitly and implicitly understood by one skilled in the art that the embodiments described herein can be combined with other embodiments.
Referring to fig. 1, fig. 1 is a schematic flowchart of an embodiment of a method for guiding service transaction provided by the present application, where the method includes:
step 11: and acquiring the identity information of the user.
The identity information is used for representing the identity of the user, and the obtained identity information may be in different ways for different service handling scenarios.
For example, for office business handling, identity card information is required, and identification by swiping an identity card or biometric information, such as fingerprint, face recognition, and the like, is generally available. For hospital business handling, the identity information of the user can be acquired through a doctor card, a social security card, an identity card, an electronic health card, a medical security electronic certificate and the like of the user, and can also be acquired through a biological feature recognition mode such as face recognition and the like.
Alternatively, the ID number of the patient may be obtained in the hospital, and the in-hospital information and the node information of the patient may be obtained in the hospital information system according to the ID number. The hospital information system is an information system which comprehensively manages the people flow, the logistics and the financial flow of a hospital and all the departments to which the hospital belongs by using modern means such as computer software and hardware technology, network communication technology and the like, collects, stores, processes, extracts, transmits and summarizes data generated at all the stages of medical activities, and processes the data to form various information, thereby providing comprehensive automatic management and various services for the overall operation of the hospital.
Step 12: and determining the current service node of the user according to the identity information.
The service node refers to one of the whole service handling processes. Such as: the business handling process of the bank may comprise 'number taking-form filling-queuing-business handling', the business handling process of the hospital may comprise 'registration-queuing-outpatient service-payment-medicine taking', or 'registration-queuing-outpatient service-payment-inspection-outpatient service-payment-medicine taking', etc.
For the current business handling process, each node therein is provided with a computer device, and the computer device is connected to a server of a unit through an intranet of the unit. Generally, a user transacts services at each service node, the identity information of the user is determined, then subsequent service transaction is performed, and the specific content of the service transaction is synchronized to the server.
In an application scenario, taking an outpatient service of a hospital as an example, when a user arrives at a consulting room, the user needs to swipe an identity card/social security card, then a doctor diagnoses, an examination order or a prescription order is completed on a computer after the diagnosis is completed, and the doctor uploads the examination order or the prescription order to a server after the diagnosis is completed. If the next service node is 'check', the server will send a 'check list' to the computer device of the 'check' service node; if the next service node is "get it filled", the server will send the "prescription order" to the computer device of the "get it filled" service node.
In the above manner, each service interacts with the server when transacting the service, so in this step, the current service node of the user can be determined by acquiring the identity information of the user and based on the identity information and the service transaction progress of the user.
In a specific embodiment, we can query the corresponding current service node information in the hospital information system according to the determined identity information.
Step 13: and determining corresponding business items according to the identity information and the current business node, and performing corresponding guidance based on the business items.
It will be appreciated that each service node may comprise one or more service items, for example a hospital, and for one of the nodes, a plurality of service items, for example an "out-patient" may comprise a child out-patient, a gynaecological out-patient, a andrological out-patient, and an "exam" may comprise a blood routine examination, an ultrasound examination, a CT examination, etc.
If all the service items of the node are recommended to the user at one service node, too much time is wasted for the user to select the required service items from the service items due to too many service items, queuing is often a problem which is difficult to solve for a hospital scene, and if too much time is wasted on selecting the service, the queuing is more serious, and bad experience is brought to the user.
In this step, all the service items are screened together according to the identity information and the service node, the corresponding service items are determined, and then corresponding guidance is performed according to the determined service items.
Optionally, the first screening is performed through the current service node to determine all service items corresponding to the current service node, and then the second screening is performed through the identity information to determine the last recommended service item.
In a specific embodiment, by acquiring the identity information of the user, it is acquired in the query system of the hospital that the user has completed the node "number taking", and the current node is the "outpatient service". Then, the guided business items are determined according to the identity information of the user and the node 'clinic', firstly, the fact that the current business node has 'child clinic', 'gynecologic clinic', 'andrology clinic', 'fever clinic', 'internal medicine clinic', 'surgery clinic' and the like is determined, then the 'child clinic' and the 'andrology clinic' can be removed by determining that the identity information of the user is 30-year-old female, and then the rest of the clinic departments are recommended to the user.
It is to be understood that the age and sex in the identity information are only examples, and the screening may be performed by other identity information, and the screening may be performed by combining a plurality of kinds of identity information, which is not limited herein.
After the user transacts a service at the self-service terminal, the user can be reminded of the type and the number of the next service to be handled. Such as: actively reminding the user of the type and the number of the numbers to be taken when the user finishes the appointment; actively reminding the user of the type and the quantity of the to-be-paid fee after the user finishes the inspection; actively reminding the user of the type and the number of the printed invoices after the user finishes the payment; when the user has the check item and can make an appointment, actively reminding the user of the type of medical skill appointment; and after the user finishes the inspection project, reminding the user to report the type and the quantity of the printable reports.
And after the user determines the identity information, various business items can be displayed in the function list, including: service introduction information, service handling location and queuing information, service handling staff information, service reservation available information, historical service information for service items, and the like.
If the corresponding business items are not determined according to the business nodes and the identity information, mixed recommendation is carried out on the business items according to a preset business flow transaction, the preset business flow transaction is that all business item categories are set according to the corresponding business handling habits of the unit and the business handling suggestions of the user in sequence, and the business item categories comprise numerous specific business items.
Optionally, if the service items recommended according to the recommendation scheme are not suitable for the user, the user may select the corresponding service according to the needs without selecting the recommended service items and entering all the functional areas, for example: taking a hospital as an example, if a user transacts an ophthalmologic examination, the user wants to do an orthopedic examination and then print a report together, and at this time, the orthopedic examination can not be recommended to the user according to the recommendation mode, and at this time, the user can not select recommended service items and enter all functional areas to select orthopedic examination services for transacting.
Different from the prior art, this embodiment provides a method for guiding service handling, where the method includes: acquiring identity information of a user; determining a current service node of the user according to the identity information; and determining corresponding business items according to the identity information and the current business node, and performing corresponding guidance based on the business items. By adopting the mode, on one hand, the multifunctional accumulation mode of the traditional self-service equipment is avoided by actively guiding the user to use, the diagnosis efficiency of the user is greatly optimized, the manual window pressure of a hospital is reduced, and the use threshold of the user is reduced; and on the other hand, the recommended service is comprehensively determined through the service node and the identity information, so that the number of the recommended service items can be greatly reduced, a user can conveniently select the required service, and the service handling efficiency of the user is improved.
Referring to fig. 2, fig. 2 is a schematic flow chart of another embodiment of a service transaction guiding method provided in the present application, where the method includes:
step 21: and acquiring the identity information of the user.
The specific implementation process of this step may refer to step 11, and the specific implementation process is similar and will not be described herein again.
Step 22: and calling corresponding historical service data according to the identity information.
The historical service data is data of certain services transacted in a certain unit. In this case, a unit refers to an unspecified unit, that is, each unit in each field.
Step 23: and determining the current service node of the user according to the historical service data.
The current service node can be determined by determining the service which is currently transacted by the user or the service which is ready to be transacted in the queried corresponding historical service data.
Optionally, referring to fig. 3, fig. 3 is a schematic flowchart of an embodiment of step 23 in fig. 2, in this embodiment, step 23 may specifically include:
step 231: and acquiring a preset service node process.
The preset service process nodes can set all the service nodes in sequence according to the corresponding service handling habits of the units and the service handling suggestions of the users. Such as: the initial business transaction process of the bank may include 'number taking-queuing-table filling-business transaction', but if the user reaction causes long time of business transaction to affect efficiency because of filling the table after queuing, the user can set the business transaction as 'number taking-table filling-queuing-business transaction'.
Step 232: and determining the service nodes finished by the user according to the historical service data.
There may be many service nodes that have been completed, and it will be understood that the service node that has most recently completed is selected here.
Step 233: and responding to the data of the completed service node, and determining the current service node of the user as the next node of the completed service node according to the service node process.
If the user has historical service data of transacted services, selecting the next service node of the latest transacted service node in the historical service data as a service node for guiding.
Step 234: and responding to the fact that the completed service node has no data, and determining the current service node of the user as the first node of the service node process according to the service node process.
And if the user does not handle the historical service data of the finished service, taking the first service node of the previously preset service node process as a node for guiding.
Step 24: and determining corresponding business items according to the identity information and the current business node, and performing corresponding guidance based on the business items.
The specific implementation process of this step may refer to step 13, and the specific implementation flows thereof are similar and will not be described herein again.
Referring to fig. 4, fig. 4 is a schematic flowchart of a further embodiment of a service transaction guiding method provided in the present application, where the method includes:
step 41: and acquiring the identity information of the user.
The specific implementation process of this step may refer to step 11, and the specific implementation process is similar and will not be described herein again.
Step 42: and determining the current service node of the user according to the identity information.
The specific implementation process of this step may refer to step 12, and the specific implementation process is similar and will not be described herein again.
Step 43: and determining a plurality of corresponding business items according to the current business node.
The corresponding business items are a plurality of business items which can be handled after the current business node. Such as: taking a hospital as an example, when a user is in a first admission to see a doctor, corresponding business items can be functions of filing, public inquiry, hospital profile and the like; when the user establishes a file and does not see a doctor, the corresponding business items can be registration on the day, appointment registration business and the like; when the user records the treatment for many times, the corresponding business items can be registration on the same day, quick re-diagnosis, appointment registration and the like; when the user has the reservation record, the corresponding business items can be a number taking business, a registration on the same day, a reservation registration and the like; when the user has the record to be reserved for examination, the corresponding business items can be medical and technical reservation, self-service examination item billing and the like; when the user has a printable check report, the corresponding business items can be printed for the report; when the user has a printable invoice, the corresponding business item can be the invoice printing business.
Step 44: at least one target business item is determined among the plurality of business items based on the identity information.
In this embodiment, the secondary screening is performed on the current service node and the identity information determination service items, and after determining a plurality of service items on the current service node, the secondary screening is performed on the plurality of service items through the identity information.
The identity information may include a plurality of information, such as age, sex, height, weight, etc.
Optionally, as shown in fig. 5, in an embodiment, step 44 may include:
step 44a 1: and determining corresponding age information and gender information according to the identity information.
If the age information and the gender information are determined according to the identity information, the age information and the gender information are generally determined through the identity information recorded by the system, but for some services which do not need real-name registration, the age information and the gender information need to be contained in the acquired identity information.
Step 44a 2: at least one target business item is determined among the plurality of business items based on the age information and the gender information.
In a hospital scenario, it is assumed that the business items determined according to the current business node include a "child outpatient service", a "gynecological outpatient service", a "andrological outpatient service", a "fever outpatient service", a "medical outpatient service", and a "surgical outpatient service", and when the age of a user determined by the identity information is 30 years and the gender is male, the "gynecological outpatient service" and the "child outpatient service" can be eliminated, and the remaining business items are determined target business items.
Optionally, as shown in fig. 6, in an embodiment, step 44 may include:
step 44b 1: and determining corresponding historical medical record data according to the identity information.
Specifically, taking a hospital as an example, the historical case data can be directly inquired through a hospital information system.
Step 44b 2: at least one target business item is determined among a plurality of business items according to historical medical record data.
In an amusement park scene, if a business event determined according to a current business node is provided with a roller coaster, a bumper coaster and a ferris wheel, when the historical case data of a user determined by identity information has a heart disease history, the amusement park can clearly stipulate that the heart disease is forbidden to finish the project on each project, and if the roller coaster in the three projects belongs to one of projects forbidden in plain text, the roller coaster can be removed, and the rest roller coaster and the ferris wheel are determined target business events. In a hospital examination scene, assuming that the service items determined according to the current service node include 'abdomen color ultrasound', 'chest positive position film' and 'blood routine', when the historical identity data of the user determined by the identity information includes a pregnant woman mark, assuming that the pregnant woman is in the middle of pregnancy, because the pregnant woman is specified to forbid the X-ray scanning examination of the radiology department, assuming that the 'chest positive position film' in the three is one of the items forbidden by the pregnant woman, the 'chest positive position film' can be removed, and the remaining 'abdomen color ultrasound' and 'blood routine' are determined target service items.
Step 45: and conducting corresponding guidance based on at least one target business event.
After part of business items are screened out according to the current business node, at least one business item is screened out again through the identity information, and the self-service terminal is used for guiding the user to display in a single entrance, so that the user can conveniently operate the self-service terminal.
Different operation modes are required for handling different service items, different operation modes are required for the same service under different conditions, and guidance information can be provided in the aspects of prompting words, interface layout, interface design, process design and the like.
Correspondingly, if the corresponding business items are not determined according to the business nodes and the identity information, mixed recommendation is carried out for the business items according to a preset business flow transaction, the preset business flow transaction is that all business item categories are set in sequence according to the business handling habits corresponding to the unit and the business handling suggestions of the user, and the business item categories comprise numerous specific business items.
Referring to fig. 7, fig. 7 is a schematic structural diagram of an embodiment of a service transaction guiding apparatus 700 provided in the present application, where the service transaction guiding apparatus 700 includes a processor 710, a memory 720 and a display 730, the processor 710 is coupled to the display 730 and the memory 720 respectively, the memory 720 stores program data, and the processor 710 is configured to execute the program data to implement the following methods:
acquiring identity information of a user; determining a current service node of the user according to the identity information; and determining corresponding business items according to the identity information and the current business node, and performing corresponding guidance based on the business items.
The specific comparison method may include: calling corresponding historical data according to the identity information; and determining the current service node of the user according to the historical service data.
Optionally, acquiring a preset service node process; determining a service node finished by a user according to historical service data; responding to the completed service node with data, and determining the current service node of the user as the next node of the completed service node according to the service node process; or responding to the completed service node without data, and determining the current service node of the user as the first node of the service node process according to the service node process.
Optionally, determining a plurality of corresponding service items according to the current service node; determining at least one target business item in a plurality of business items according to the identity information; and conducting corresponding guidance based on at least one target business event.
Optionally, determining corresponding age information and gender information according to the identity information; at least one target business item is determined among the plurality of business items based on the age information and the gender information.
Optionally, determining corresponding historical medical record data according to the identity information; at least one target business item is determined among a plurality of business items according to historical medical record data.
Optionally, the processor 710 is configured to execute the program data to implement the method of: and responding to the completion of the current business item, and reminding the next business item.
Optionally, the processor 710 is configured to execute the program data to implement the method of: and displaying the business items and relevant information of the business items, wherein the relevant information comprises at least one of business introduction information, business handling place and queuing information, business handling personnel information, business reservation available information and historical business information aiming at the business items.
The display 730 is operative to display business events obtained from the execution of the program data by the processor 710.
Referring to fig. 8, fig. 8 is a schematic structural diagram of an embodiment of the display in fig. 7, including:
this display A can show at first when using the business to handle guiding device and type identity information tip window B, and the mode of type identity information is handled the scene according to different businesses and is different, for example: the hospital handling business can be realized by identifying a visit card, a social security card, an identity card and the like; the office transacts business by identifying identity cards, fingerprints, human faces and the like.
After the identity information is input, other business item display windows C, an intelligent recommended business item window D and all business windows E are displayed. The intelligent business item recommending window D can display the business items obtained in the mode, the number of the displayed business items on each page is set by the user according to the size of the window, and the redundant business items are displayed in a left-right sliding mode or a vertical sliding mode in a switching mode. The other business item display window C displays the business introduction information, the business transaction place and queuing information, the business transaction staff information, the business reservation information, and part of the historical business information for the business items, and displays all the information after clicking the window. After clicking all the business windows E, all the business items can be displayed according to the preset business process items or other sequences.
Referring to fig. 9, fig. 9 is a schematic structural diagram of an embodiment of a computer storage medium provided in the present application, in which a program data 910 is stored in the computer readable storage medium 900, and when the program data 910 is executed by a processor, the program data is used to perform the following method:
acquiring identity information of a user; determining a current service node of the user according to the identity information; and determining corresponding business items according to the identity information and the current business node, and performing corresponding guidance based on the business items.
The specific comparison method may include: calling corresponding historical data according to the identity information; and determining the current service node of the user according to the historical service data.
Optionally, acquiring a preset service node process; determining a service node finished by a user according to historical service data; responding to the completed service node with data, and determining the current service node of the user as the next node of the completed service node according to the service node process; or responding to the completed service node without data, and determining the current service node of the user as the first node of the service node process according to the service node process.
Optionally, determining a plurality of corresponding service items according to the current service node; determining at least one target business item in a plurality of business items according to the identity information; and conducting corresponding guidance based on at least one target business event.
Optionally, determining corresponding age information and gender information according to the identity information; at least one target business item is determined among the plurality of business items based on the age information and the gender information.
Optionally, determining corresponding historical medical record data according to the identity information; at least one target business item is determined among a plurality of business items according to historical medical record data.
Optionally, the program data 910, when executed by a processor, is for performing the method of: and responding to the completion of the current business item, and reminding the next business item.
Optionally, the program data 910, when executed by a processor, is for performing the method of: and displaying the business items and relevant information of the business items, wherein the relevant information comprises at least one of business introduction information, business handling place and queuing information, business handling personnel information, business reservation available information and historical business information aiming at the business items.
In the several embodiments provided in the present application, it should be understood that the disclosed method and apparatus may be implemented in other manners. For example, the above-described device embodiments are merely illustrative, and for example, the division of the modules or units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units may be integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The above description is only for the purpose of illustrating embodiments of the present application and is not intended to limit the scope of the present application, and all modifications of equivalent structures and equivalent processes, which are made according to the content of the present specification and the accompanying drawings, or which are directly or indirectly applied to other related technical fields, are also included in the scope of the present application.
Claims (10)
1. A method for conducting transaction, the method comprising:
acquiring identity information of a user;
determining the current service node of the user according to the identity information;
and determining corresponding business items according to the identity information and the current business node, and carrying out corresponding guidance based on the business items.
2. The method of claim 1,
the determining the current service node of the user according to the identity information includes:
calling corresponding historical service data according to the identity information;
and determining the current service node of the user according to the historical service data.
3. The method of claim 2,
the determining the current service node of the user according to the historical service data includes:
acquiring a preset service node process;
determining the finished service node of the user according to the historical service data;
responding to the completed service node with data, and determining the current service node of the user as the next node of the completed service node according to the service node process; or
And responding to the fact that the completed service node has no data, and determining the current service node of the user as a first node of the service node process according to the service node process.
4. The method of claim 1,
the determining a corresponding service item according to the identity information and the current service node, and performing corresponding guidance based on the service item includes:
determining a plurality of corresponding business items according to the current business node;
determining at least one target business transaction in the plurality of business transactions according to the identity information;
and conducting corresponding guidance based on the at least one target business event.
5. The method of claim 4,
said determining at least one target business transaction among said plurality of business transactions based on said identity information comprises:
determining corresponding age information and gender information according to the identity information;
determining at least one target business item among the plurality of business items according to the age information and the gender information.
6. The method of claim 4,
said determining at least one target business transaction among said plurality of business transactions based on said identity information comprises:
determining corresponding historical medical record data according to the identity information;
and determining at least one target business item in the plurality of business items according to the historical medical record data.
7. The method of claim 1,
the method further comprises the following steps:
and responding to the completion of the current business item, and reminding the next business item.
8. The method of claim 1,
the method further comprises the following steps:
and displaying the business items and relevant information of the business items, wherein the relevant information comprises at least one of business introduction information, business handling place and queuing information, business handling personnel information, business reservation available information and historical business information aiming at the business items.
9. A transaction bootstrapping apparatus comprising a processor and a memory coupled to the processor, the memory having program data stored therein, the processor being configured to execute the program data to implement a method according to any one of claims 1 to 8.
10. A computer-readable storage medium, characterized in that the computer-readable storage medium has stored therein program data, which, when being executed by a processor, is adapted to execute the program data for carrying out the method of any one of claims 1-8.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN202111319921.0A CN114282880A (en) | 2021-11-09 | 2021-11-09 | Business handling guiding method and device and computer readable storage medium |
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| CN202111319921.0A CN114282880A (en) | 2021-11-09 | 2021-11-09 | Business handling guiding method and device and computer readable storage medium |
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| CN114282880A true CN114282880A (en) | 2022-04-05 |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115061733A (en) * | 2022-05-10 | 2022-09-16 | 阿里健康科技(杭州)有限公司 | Task guiding method and device and electronic equipment |
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