CN114281305A - Service function point identification method and device - Google Patents

Abstract

The application provides a method and a device for identifying a service function point, wherein the method comprises the steps of obtaining service requirements, wherein the service requirements comprise service purposes and/or client requirements; identifying service requirements to obtain at least one function module or a plurality of service function points, wherein the function module is a set of all service function points for realizing a service purpose or completing a client appeal, and the service function points are functions realized by a minimum service flow from one input to one output; splitting at least one function module to obtain a plurality of service function points, or aggregating the plurality of service function points to obtain at least one function module; and constructing a service function point hierarchical structure according to the function module and the service function point, wherein the service function point hierarchical structure is used for describing service requirements. The method solves the problem that the functional point service requirements are written non-uniformly in the prior art.

Description

Service function point identification method and device

Technical Field

The application relates to the technical field of software requirement engineering, in particular to a method and a device for identifying a service function point, a computer readable storage medium and a processor.

Background

The description of the service requirement of the function point is a service requirement expression form commonly used for information-based construction, and is also related technology for perfecting and improving the invention, and the specific technical background is introduced as follows.

The business requirement content typically includes a business requirement summary, a business requirement range, business function requirements, non-functional requirements, and the like.

(1) The summary part of the business requirements is to describe the writing background, the pain point of the current business, the current market situation and the research situation of the industry, and to describe the current situation problem to be solved by the business requirements, the system capability to be constructed and the business target to be realized.

(2) The business requirement range part defines the internal and external boundaries of the business requirement, defines the business function architecture, depicts the overall business process and highlights the content of the key optimization and enhancement of the requirement.

(3) The business function requirement part is to cover the content of preconditions, business rules, business processes, transaction mechanisms, roles, operation authority, operation steps, input and output information items, exception handling and the like of the business function requirement part from the identified function points.

(4) The non-functional requirements are to cover the contents of safety, performance, service continuity, usability, fault emergency treatment, disaster recovery requirements and the like.

Wherein a business function point is generally defined as the minimum business process from one input to an output.

The current service demand description can be carried out on the basis of scenes, namely, the service demand of the described field is modeled, and service concepts, scenes, processes, rules and demands are defined; functional points can be extracted from the targets and scenes of the requirement texts, namely, a problem domain framework is established, application guide rules are proposed, and a user is guided to gradually find the requirements from the problem domain; analysis of the requirements may also be based on the workflow engine. The traditional method for identifying the service of the function point has the following problems:

(1) there is no uniform and effective method for identifying service function points, and the splitting granularity of the service function points varies from person to person.

(2) Service function points are prone to problems that are missed or repeatedly raised.

(3) It is difficult to establish a hierarchical structure of service function points with comprehensible service technologies, and the quality of the required writing is difficult to guarantee.

The above information disclosed in this background section is only for enhancement of understanding of the background of the technology described herein and, therefore, certain information may be included in the background that does not form the prior art that is already known in this country to a person of ordinary skill in the art.

Disclosure of Invention

The present application mainly aims to provide a method and an apparatus for identifying a service function point, a computer-readable storage medium, and a processor, so as to solve the problem in the prior art that service requirements of function points are not compiled uniformly.

According to an aspect of the embodiments of the present invention, a method for identifying a service function point is provided, including: acquiring service requirements, wherein the service requirements comprise service purposes and/or client requirements; identifying the service requirement to obtain at least one function module or a plurality of service function points, wherein the function module is a set of all the service function points for realizing one service purpose or completing one customer appeal, and the service function points are functions realized by a minimum service flow from one input to one output; splitting at least one function module to obtain a plurality of service function points, or aggregating the plurality of service function points to obtain at least one function module; and constructing a service function point hierarchical structure according to the function module and the service function point, wherein the service function point hierarchical structure is used for describing the service requirement.

Optionally, identifying the service requirement to obtain at least one functional module includes: determining a first functional module according to the life cycle of the service demand, wherein the first functional module corresponds to the life cycle one by one, and the first functional module is a set of all the service functional points meeting a class of service appeal of the life cycle, and the service appeal of different life cycles is different.

Optionally, identifying the service requirement to obtain a plurality of service function points includes: determining a business process according to the business requirement, wherein the business process is used for realizing at least one function by executing a plurality of business operations to meet the business requirement; and aggregating a plurality of service operations for realizing one function into one service function point, wherein the service function points correspond to the functions one to one.

Optionally, splitting at least one of the functional modules to obtain a plurality of the service functional points includes: splitting at least one function module to obtain a plurality of function items, wherein the function items are a set of the plurality of service function points and the function items are subsets of the corresponding function modules; and splitting the plurality of function items to obtain a plurality of service function points.

Optionally, aggregating a plurality of the service function points to obtain at least one of the function modules includes: aggregating the plurality of service function points to obtain a plurality of function items, wherein the function items are a set of the plurality of service function points and the function items are subsets of the corresponding function modules; and aggregating the plurality of function items to obtain at least one function module.

Optionally, constructing a service function point hierarchy according to the function module and the service function point, including: and constructing a service function point hierarchical structure according to the function module, the function item and the service function point.

Optionally, constructing a service function point hierarchy according to the function module, the function item, and the service function point, including: determining a hierarchical directory of the hierarchical structure of the service function point according to the function module, the function item and the service function point; and generating a flow diagram of the service function point hierarchical structure according to the hierarchical directory, wherein the flow diagram is used for showing the relationship between the service function points under the function items and the relationship between the function items under the function module.

According to another aspect of the embodiments of the present invention, there is also provided an apparatus for identifying a service function point, including: the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring service requirements, and the service requirements comprise service purposes and/or client requirements; the identification unit is used for identifying the service requirements to obtain at least one functional module or a plurality of service functional points, the functional module is a set of all the service functional points for realizing one service purpose or completing one customer appeal, and the service functional points are functions realized by a minimum service flow from one input to one output; the processing unit is used for splitting at least one functional module to obtain a plurality of service functional points, or aggregating the plurality of service functional points to obtain at least one functional module; and the construction unit is used for constructing a service function point hierarchical structure according to the function module and the service function point, and the service function point hierarchical structure is used for describing the service requirement.

According to another aspect of embodiments of the present invention, there is provided a computer-readable storage medium including a stored program, wherein the program performs any one of the methods.

According to a further aspect of the embodiments of the present invention, there is provided a processor for executing a program, wherein the program executes to perform any one of the methods.

In the embodiment of the present invention, in the method for identifying a service function point, first, a service requirement is obtained; then, identifying the service requirement to obtain at least one function module or a plurality of service function points, wherein the function module is a set of all the service function points for realizing a service purpose or completing a client appeal, and the service function points are functions realized by a minimum service flow from one-time input to one-time output; then, splitting at least one of the function modules to obtain a plurality of function items and splitting the plurality of function items to obtain a plurality of the service function points, or aggregating the plurality of service function points to obtain a plurality of the function items and aggregating the plurality of the function items to obtain at least one of the function modules, where the function items are a set of the plurality of service function points and the function items are subsets of the corresponding function modules; and finally, constructing a service function point hierarchical structure according to the function module, the function item and the service function point, wherein the service function point hierarchical structure is used for describing the service requirement. The method is divided into three levels of functional module, functional item and service functional point to disassemble service function when describing the service requirement of the functional point, one mode adopts a top-down splitting mode to decompose the service function for realizing the service requirement into the functional module, the functional item and the service functional point layer by layer, the other mode adopts a top-down splitting mode to classify and aggregate the service functional point for realizing the service requirement to obtain the functional item and the functional module, thereby comprehensively combing the service functions and reasonably dividing the hierarchical structure, so that the compiling of the service requirements of the function points adopts the description of the hierarchical structure of the unified service function points, thereby solving the problem that the compiling of the service requirements of the function points is not unified in the prior art, and the method provides theoretical support for demand compilation work, can effectively improve business demand compilation quality, and has the advantages of wide application range, strong usability and convenience in popularization.

Drawings

The accompanying drawings, which are incorporated in and constitute a part of this application, illustrate embodiments of the application and, together with the description, serve to explain the application and are not intended to limit the application. In the drawings:

fig. 1 shows a flow chart of a service function point identification method according to an embodiment of the present application;

FIG. 2 shows a schematic diagram of identifying functional points by channel according to an embodiment of the present application;

FIG. 3 shows a schematic diagram of per-product identification function points according to an embodiment of the present application;

FIG. 4 illustrates a schematic diagram of identifying functional points per business process according to an embodiment of the present application;

FIG. 5 illustrates a schematic diagram of identifying functional points by business purpose according to an embodiment of the present application;

FIG. 6 illustrates a schematic diagram of customer, product and service class requirement-oriented explicit key function points according to an embodiment of the present application;

FIG. 7 illustrates a schematic diagram of defining key function points for management and decision class requirements according to an embodiment of the present application.

Fig. 8 shows a schematic diagram of a service function point identification apparatus according to an embodiment of the present application;

Detailed Description

It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.

In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It should be understood that the data so used may be interchanged under appropriate circumstances such that embodiments of the application described herein may be used. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

It will be understood that when an element such as a layer, film, region, or substrate is referred to as being "on" another element, it can be directly on the other element or intervening elements may also be present. Also, in the specification and claims, when an element is described as being "connected" to another element, the element may be "directly connected" to the other element or "connected" to the other element through a third element.

For convenience of description, some terms or expressions referred to in the embodiments of the present application are explained below:

service requirements of the functional points: the functional point service requirements are composed of functional point requirement statements, and natural language description is used as much as possible to define the requirements of each functional point for the purpose of promoting communication between a service party and a developer. The language description of the business requirement is accurate, refined and strict, and a formula, a table, a flow chart and the like can be used in a document to assist the text description.

Description of the function: the work that this functional point needs to accomplish and the goals of the implementation are described. If the optimization requirement of the existing function is required, the influence on the existing function is required to be described. Each functional point description includes: the system comprises necessary filling contents and operation steps such as function description, preconditions, business rules, business processes, transaction mechanisms, roles, operation authority, input information, output information, exception handling and the like, and filling contents such as interface prototypes, printing functions, other descriptions and the like.

Non-functional requirements: refers to the characteristics that a software product must have and in addition to functional requirements in order to meet customer business requirements, including security, reliability, interoperability, robustness, etc. In addition to functional requirements, non-functional requirements refer to a class of requirements that are not directly related to a particular function of the system, but are related to the overall characteristics of the system, such as reliability, response time, storage space, and the like. Non-functional requirements define constraints on the services or functions provided by the system, including temporal constraints, spatial constraints, development process constraints, standards to be followed, and the like. The non-functional requirements mainly comprise safety requirements, performance requirements, capacity requirements, reliability requirements, usability requirements, service continuity requirements, fault emergency treatment and disaster recovery requirements, expandability requirements and the like.

As mentioned in the background, in order to solve the above problem of non-uniform writing of service requirements of function points in the prior art, in an exemplary embodiment of the present application, a service function point identification method, apparatus, computer-readable storage medium and processor are provided.

According to an embodiment of the application, a method for identifying a service function point is provided.

Fig. 1 is a flowchart of a service function point identification method according to an embodiment of the present application. As shown in fig. 1, the method comprises the steps of:

step S101, acquiring service requirements, wherein the service requirements comprise service purposes and/or client demands;

step S102, identifying the service requirement to obtain at least one function module or a plurality of service function points, wherein the function module is a set of all the service function points for realizing one service purpose or completing one customer appeal, and the service function points are functions realized by a minimum service process from one input to one output;

step S103, splitting at least one of the function modules to obtain a plurality of the service function points, or aggregating a plurality of the service function points to obtain at least one of the function modules;

and step S104, constructing a service function point hierarchical structure according to the function module and the service function point, wherein the service function point hierarchical structure is used for describing the service requirement.

In the embodiment of the present invention, in the method for identifying a service function point, first, a service requirement is obtained; then, identifying the service requirement to obtain at least one function module or a plurality of service function points, wherein the function module is a set of all the service function points for realizing a service purpose or completing a client appeal, and the service function points are functions realized by a minimum service flow from one-time input to one-time output; then, splitting at least one of the function modules to obtain a plurality of function items and splitting the plurality of function items to obtain a plurality of the service function points, or aggregating the plurality of service function points to obtain a plurality of the function items and aggregating the plurality of the function items to obtain at least one of the function modules, where the function items are a set of the plurality of service function points and the function items are subsets of the corresponding function modules; and finally, constructing a service function point hierarchical structure according to the function module, the function item and the service function point, wherein the service function point hierarchical structure is used for describing the service requirement. The method is divided into three levels of functional module, functional item and service functional point to disassemble service function when describing the service requirement of the functional point, one mode adopts a top-down splitting mode to decompose the service function for realizing the service requirement into the functional module, the functional item and the service functional point layer by layer, the other mode adopts a top-down splitting mode to classify and aggregate the service functional point for realizing the service requirement to obtain the functional item and the functional module, thereby comprehensively combing the service functions and reasonably dividing the hierarchical structure, so that the compiling of the service requirements of the function points adopts the description of the hierarchical structure of the unified service function points, thereby solving the problem that the compiling of the service requirements of the function points is not unified in the prior art, and the method provides theoretical support for demand compilation work, can effectively improve business demand compilation quality, and has the advantages of wide application range, strong usability and convenience in popularization.

It should be noted that the steps illustrated in the flowcharts of the figures may be performed in a computer system such as a set of computer-executable instructions and that, although a logical order is illustrated in the flowcharts, in some cases, the steps illustrated or described may be performed in an order different than presented herein.

In an embodiment of the application, identifying the service requirement to obtain at least one functional module includes: determining a first function module according to a life cycle of the service demand, wherein the first function module corresponds to the life cycle one by one, the first function module is a set of all the service function points meeting a class of service appeal of the life cycle, and the service appeal of different life cycles is different. Specifically, aiming at the service requirements of customer management and product management, different stages are divided according to the life cycle, and all functions for realizing a certain service purpose are aggregated into a first function module according to different service purposes at each stage.

In an embodiment of the application, identifying the service requirement to obtain at least one functional module includes: and determining a second function module according to the affiliates of the service demands, wherein the second function module corresponds to the affiliates one by one, and the second function module is a set of all the service function points meeting one class of service requirements of one affiliate. Specifically, for the service demand of the functional module which cannot be determined according to the life cycle, the affiliates related to the demand, such as the bank, the customer and the like, are identified, and then all functions meeting one class of service appeal of a certain affiliate are aggregated into a second functional module.

In an embodiment of the present application, identifying the service requirement to obtain a plurality of service function points includes: determining a business process according to the business requirement, wherein the business process is used for realizing at least one function by executing a plurality of business operations to meet the business requirement; and aggregating a plurality of service operations for realizing one function into one service function point, wherein the service function points correspond to the functions one to one. Specifically, for part of management and decision-making-oriented requirements and middle and background support requirements, related products and channels are few, business processes can be combed out for supporting business development requirements, and a series of business operations realizing the same function are aggregated into a functional point according to an execution sequence.

In an embodiment of the application, splitting at least one of the function modules to obtain a plurality of the service function points includes: splitting at least one of the function modules to obtain a plurality of function items, wherein the function items are a set of the plurality of service function points and the function items are subsets of the corresponding function modules; and splitting the plurality of function items to obtain a plurality of service function points. Specifically, after the function module is identified, if the function module has more variable factors such as products, channels and the like, the scene is complex, and the service function points cannot be accurately divided directly by the function module, a step-by-step downward decomposition method can be adopted to further refine the scene granularity from the dimensions of the products, the channels and the like, the function item is identified first, and then the service function points are divided downward by the function item; the function item and the service function point both contain scene information, the scene information of the function item is larger, such as a certain channel, a certain basic product and the like, the service function point is a specific service scene, such as counter opening integral storage and retrieval, a mobile phone bank opening mail account and the like, and therefore the identification of the function item can refer to the identification method of the service function point. If more service function points are directly identified by the function module, aggregation can be carried out according to scenes to form function items so as to more directly and clearly express the required hierarchical structure. Further, under the determined function module or function item, the identification requirements for identifying different service function points are as follows: the granularity of the service function point is fine, and the service function point relates to a specific service rule and comprises a series of association steps. Therefore, when identifying a service function point, the system, flow, rule, step and the like related to the service need to be comprehensively mastered; meanwhile, functions in planning and supervision aspects are considered, such as functions of supporting follow-up statistics and reports of excessive freezing stroke number, service audit error rate and the like, functions of analyzing customers and marketing analysis and the like; in addition, time-triggered functions such as end-of-day bulk loss relief, bulk charging, etc. are also contemplated.

It should be noted that, for a newly developed service or a complex service with a wide related scope, comprehensive analysis and evaluation are required, and a corresponding service flow, step, rule and the like are designed reasonably, so that the method is suitable for decomposing from top to bottom layer by layer into a function module, a function item (optional) and a service function point from the dimensions of a product, a channel, a service flow, a service purpose and the like. For the requirements of customers, products and services, due to the fact that the business rules and the processing logic of all channels are greatly different, the channels can be split firstly from the dimensions of the channels, and if the business rules and the processing logic of all products are also greatly different, the products need to be split downwards continuously. For the requirements of management and decision-making, middle and background support and the requirement of small difference between channels and products, which relate to fewer channels and products, splitting can be performed according to the execution sequence of the business process, and then, the channels and the products are continuously split downwards according to the business purpose.

In one embodiment of the present application, if the demand relates to multiple channels and the differences between the business rules, operation steps, operation interfaces, and processing logic between different channels are large, different channels can be identified as different business function points. If different channels are considered in the definition of the function module in the earlier stage, the service function points do not need to be distinguished when being identified, and the method is suitable for the service requirements facing to customers, products and services. As shown in fig. 2, for drawing funds of the personal fixed-length deposit account, the funds can be divided into a plurality of business function points such as counter fixed-length drawing, mobile banking fixed-length drawing and the like from the channel dimension.

In a specific embodiment of the present application, if the demand relates to a plurality of products and the difference between the business rules and the processing logic of the products is large, different types of products can be identified as different business function points, which is suitable for business demands facing to customers, products and services. As shown in fig. 3, for the counter periodic withdrawal, since the business rules or business flows of products such as the notice deposit withdrawal, the periodic withdrawal, and the periodic one-principal-pass withdrawal are greatly different, the counter periodic withdrawal is continuously split into a plurality of business function points such as the notice deposit withdrawal, the periodic withdrawal, and the periodic one-principal-pass withdrawal according to the classification of the periodic deposit products, and the counter periodic withdrawal is upgraded into function items.

In a specific embodiment of the application, for part of management and decision-making-oriented requirements and middle and background support requirements, related products and channels are few, business processes can be combed out for supporting business development requirements, and a series of business operations realizing the same function are aggregated into a business function point according to an execution sequence. As shown in fig. 4, for the business requirement of purchasing financial products, firstly, the customer needs to hold a personal settlement account and valid certificates, and transact a financial business contract; secondly, before purchasing a financing product for the first time, a customer needs to perform risk assessment and fill in a risk bearing capacity questionnaire, and after the validity period of the risk assessment is over, if the financing product needs to be purchased, the assessment is performed again; and finally, the customer purchases financial products through the counter and the electronic bank.

In a specific embodiment of the present application, for part of the requirements for management and decision and the requirements for middle and background support, for the purpose of supporting normal operation of each system or performing flexible maintenance, etc., multiple basic functions are usually added, deleted, modified, checked, etc., and service function points can be identified on this basis. As shown in fig. 5, the schematic diagram of the service function points is identified according to the service purpose, and the granularity of the maintenance index library under the performance index management function module is not fine enough, so that the service function points for increasing the performance index, maintaining the performance index, inquiring the performance index and deleting the performance index can be continuously split downwards according to the service purpose of the user, such as addition, modification, deletion and inquiry of the performance index.

In an embodiment of the application, aggregating a plurality of the service function points to obtain at least one of the function modules includes: aggregating a plurality of the service function points to obtain a plurality of function items, wherein the function items are a set of the service function points and the function items are subsets of the corresponding function modules; and aggregating a plurality of the function items to obtain at least one function module.

Specifically, for the scenes that the business is developed on line and is realized through a system tool, the business generally has a complete system or scheme, the flow and the rules are relatively mature, and the classification and the aggregation of the business function points can be performed from the dimensions of products, channels, business flows, business purposes and the like according to the mastered most detailed business operation. During classification and aggregation, the factors such as differences of process treatment, differences of input and output items, complexity of interaction among systems and the like are also concerned, and the process treatment or the input and output are similar, so that operation of business personnel is facilitated, and the interaction among the systems is not more than complex operation and is aggregated into a business function point.

In an embodiment of the present application, constructing a service function point hierarchy structure according to the function module and the service function point includes: and constructing a service function point hierarchical structure according to the function module, the function item and the service function point.

Specifically, the service demand content is described according to a hierarchical structure of the function module, the function item, and the service function point, where the service function point is used as the finest granularity, and the function module and the function item are only shown as the superior directory of the service function point.

In an embodiment of the application, constructing a service function point hierarchy according to the function module, the function item, and the service function point includes: determining a hierarchical directory of the hierarchical structure of the service function point according to the function module, the function item and the service function point; and generating a flow schematic diagram of the service function point hierarchical structure according to the hierarchical directory, wherein the flow schematic diagram is used for showing the relationship among the service function points under the function items and the relationship among the function items under the function module. Specifically, as for clarity of presentation, related contents can be supplementarily described in the hierarchical directory of the function points to illustrate the hierarchical relationship and the function scope; the method comprises the steps that firstly, a flow diagram and characters are used for showing the relation and the sequence of each function item under a function module; and generally describing which function points are contained in a function item hierarchical directory, displaying the relation and the execution sequence of each function point in the function item by using a flow schematic diagram and characters, and filling all the function points of the requirement into a service function point list after the main content of the service requirement is completed.

In a specific embodiment of the present application, for the needs of customers, products and services, for example, the funds of the personal deposit account are collected, as shown in fig. 6, the functional modules collect the funds of the personal deposit account and deposit the funds into the personal deposit account. Identifying a client, integrating functions meeting the withdrawal demands of the client into a function module for collecting personal deposit account funds, and integrating functions meeting the deposit demands of the client into a function module for storing the personal deposit account funds; the function items are periodic counter drawing, periodic mobile phone bank drawing and the like. Because the difference of the business process, the operation step and the transaction interface among the channels is large, the functional items are identified according to different channels under the function module of 'drawing the funds of the personal deposit account'; the service function points are notice deposit drawing, periodical Yitong drawing and the like. Because the business rules and the processing logic of each product are also very different, the business function points are further identified according to different products under the function items.

In a specific embodiment of the present application, for management and decision-making requirements, the individual marketing performance management is taken as an example, and as shown in fig. 7, the functional modules are divided according to an individual performance management flow. Firstly, designing a performance index; designing performance assessment schemes aiming at different posts based on the basic indexes; setting a performance assessment target; acquiring assessment data, and manually adding some assessment data which cannot be acquired from the system; performing performance calculation; and finally, carrying out performance statistics according to the calculation result. Based on the above process, the corresponding functional modules are divided as follows: performance indicator management, performance project management, performance goal management, performance supplementary record management, performance calculation management and performance statistics management. The function item is under the performance index management function module, has no obvious business process, can carry out the function item split according to the business purpose: the system comprises an initial index library, a user-defined index library, a configuration index assessment post and a maintenance index library.

The embodiment of the present application further provides an identification apparatus for a service function point, and it should be noted that the identification apparatus for a service function point of the embodiment of the present application may be used to execute the identification method for a service function point provided in the embodiment of the present application. The following describes an identification apparatus of a service function point provided in an embodiment of the present application.

Fig. 8 is a schematic diagram of an identification apparatus of a service function point according to an embodiment of the present application. As shown in fig. 8, the apparatus includes:

the acquiring unit 10 is configured to acquire service requirements, where the service requirements include service purposes and/or client requirements;

an identifying unit 20, configured to identify the service requirement to obtain at least one function module or multiple service function points, where the function module is a set of all the service function points for achieving one service purpose or completing one customer appeal, and the service function point is a function implemented by a minimum service flow from one input to one output;

a processing unit 30, configured to split at least one of the function modules to obtain a plurality of the service function points, or aggregate a plurality of the service function points to obtain at least one of the function modules;

a building unit 40, configured to build a service function point hierarchy according to the function module and the service function point, where the service function point hierarchy is used to describe the service requirement.

In the identification device of the service function point, the acquisition unit is used for acquiring service requirements, wherein the service requirements comprise service purposes and/or client requirements; the identification unit is configured to identify the service requirement to obtain at least one function module or a plurality of service function points, where the function module is a set of all the service function points for achieving one service purpose or completing one customer appeal, and the service function point is a function implemented by a minimum service flow from one input to one output; the processing unit is configured to split at least one of the function modules to obtain a plurality of the service function points, or aggregate a plurality of the service function points to obtain at least one of the function modules; the construction unit is used for constructing a service function point hierarchical structure according to the function module and the service function point, and the service function point hierarchical structure is used for describing the service requirement. When describing the service requirement of the function point, the device is divided into three levels of function modules, function items and service function points for disassembling the service function, wherein one mode adopts a top-down disassembling mode to decompose the service function for realizing the service requirement into the function modules, the function items and the service function points layer by layer, the other mode adopts a top-down disassembling mode to classify and aggregate the service function points for realizing the service requirement to obtain the function items and the function modules, thereby comprehensively combing the service functions and reasonably dividing the hierarchical structure, so that the compiling of the service requirements of the function points adopts the description of the hierarchical structure of the unified service function points, thereby solving the problem that the compiling of the service requirements of the function points is not unified in the prior art, and the method provides theoretical support for demand compilation work, can effectively improve business demand compilation quality, and has the advantages of wide application range, strong usability and convenience in popularization.

In an embodiment of the application, the identification unit includes a first determination module, the first determination module is configured to determine a first function module according to a life cycle of the service demand, the first function module corresponds to the life cycle one to one, the first function module is a set of all the service function points that satisfy a class of service appeal of the life cycle, and the service appeal is different for different life cycles. Specifically, aiming at the service requirements of customer management and product management, different stages are divided according to the life cycle, and all functions for realizing a certain service purpose are aggregated into a first function module according to different service purposes at each stage.

In an embodiment of the application, the identification unit includes a second determination module, the second determination module is configured to determine a second function module according to the affiliate of the business demand, the second function module corresponds to the affiliate one to one, and the second function module is a set of all the business function points that satisfy a class of business appeal of one affiliate. Specifically, for the service demand of the functional module which cannot be determined according to the life cycle, the affiliates related to the demand, such as the bank, the customer and the like, are identified, and then all functions meeting one class of service appeal of a certain affiliate are aggregated into a second functional module.

In an embodiment of the present application, the processing unit includes a first splitting module and a second splitting module, where the first splitting module is configured to split at least one of the function modules to obtain a plurality of function items, where the function item is a set of a plurality of the service function points and the function item is a subset of the corresponding function module; the second splitting module is configured to split the plurality of function items to obtain a plurality of service function points. Specifically, after the identification unit, if there are many variable factors such as products and channels related in the function module, the scene is complex, and the function module cannot accurately divide the service function points directly, a step-by-step downward decomposition method can be adopted to further refine the scene granularity from the product, channel and other dimensions, identify the function item first, and then divide the service function points downward by the function item; the function item and the service function point both contain scene information, the scene information of the function item is larger, such as a certain channel, a certain basic product and the like, the service function point is a specific service scene, such as counter opening integral storage and retrieval, a mobile phone bank opening mail account and the like, and therefore the identification of the function item can refer to the identification method of the service function point. If more service function points are directly identified by the function module, aggregation can be carried out according to scenes to form function items so as to more directly and clearly express the required hierarchical structure. Further, under the determined function module or function item, the identification requirements for identifying different service function points are as follows: the granularity of the service function point is fine, and the service function point relates to a specific service rule and comprises a series of association steps. Therefore, when identifying a service function point, the system, flow, rule, step and the like related to the service need to be comprehensively mastered; meanwhile, functions in planning and supervision aspects are considered, such as functions of supporting follow-up statistics and reports of excessive freezing stroke number, service audit error rate and the like, functions of analyzing customers and marketing analysis and the like; in addition, time-triggered functions such as end-of-day bulk loss relief, bulk charging, etc. are also contemplated.

It should be noted that, for a newly developed service or a complex service with a wide related scope, comprehensive analysis and evaluation are required, and a corresponding service flow, step, rule and the like are designed reasonably, so that the method is suitable for decomposing from top to bottom layer by layer into a function module, a function item (optional) and a service function point from the dimensions of a product, a channel, a service flow, a service purpose and the like. For the requirements of customers, products and services, due to the fact that the business rules and the processing logic of all channels are greatly different, the channels can be split firstly from the dimensions of the channels, and if the business rules and the processing logic of all products are also greatly different, the products need to be split downwards continuously. For the requirements of management and decision-making, middle and background support and the requirement of small difference between channels and products, which relate to fewer channels and products, splitting can be performed according to the execution sequence of the business process, and then, the channels and the products are continuously split downwards according to the business purpose.

In one embodiment of the present application, if the demand relates to multiple channels and the differences between the business rules, operation steps, operation interfaces, and processing logic between different channels are large, different channels can be identified as different business function points. If different channels are considered in the definition of the function module in the earlier stage, the service function points do not need to be distinguished when being identified, and the method is suitable for the service requirements facing to customers, products and services. As shown in fig. 2, for drawing funds of the personal fixed-length deposit account, the funds can be divided into a plurality of business function points such as counter fixed-length drawing, mobile banking fixed-length drawing and the like from the channel dimension.

In a specific embodiment of the present application, if the demand relates to a plurality of products and the difference between the business rules and the processing logic of the products is large, different types of products can be identified as different business function points, which is suitable for business demands facing to customers, products and services. As shown in fig. 3, for the counter periodic withdrawal, since the business rules or business flows of products such as the notice deposit withdrawal, the periodic withdrawal, and the periodic one-principal-pass withdrawal are greatly different, the counter periodic withdrawal is continuously split into a plurality of business function points such as the notice deposit withdrawal, the periodic withdrawal, and the periodic one-principal-pass withdrawal according to the classification of the periodic deposit products, and the counter periodic withdrawal is upgraded into function items.

In a specific embodiment of the application, for part of management and decision-making-oriented requirements and middle and background support requirements, related products and channels are few, business processes can be combed out for supporting business development requirements, and a series of business operations realizing the same function are aggregated into a business function point according to an execution sequence. As shown in fig. 4, for the business requirement of purchasing financial products, firstly, the customer needs to hold a personal settlement account and valid certificates, and transact a financial business contract; secondly, before purchasing a financing product for the first time, a customer needs to perform risk assessment and fill in a risk bearing capacity questionnaire, and after the validity period of the risk assessment is over, if the financing product needs to be purchased, the assessment is performed again; and finally, the customer purchases financial products through the counter and the electronic bank.

In a specific embodiment of the present application, for part of the requirements for management and decision and the requirements for middle and background support, for the purpose of supporting normal operation of each system or performing flexible maintenance, etc., multiple basic functions are usually added, deleted, modified, checked, etc., and service function points can be identified on this basis. As shown in fig. 5, the schematic diagram of the service function points is identified according to the service purpose, and the granularity of the maintenance index library under the performance index management function module is not fine enough, so that the service function points for increasing the performance index, maintaining the performance index, inquiring the performance index and deleting the performance index can be continuously split downwards according to the service purpose of the user, such as addition, modification, deletion and inquiry of the performance index.

In an embodiment of the present application, the processing unit includes a first aggregation module and a second aggregation module, where the first aggregation module is configured to aggregate a plurality of the service function points to obtain a plurality of function items, where the function item is a set of the service function points and the function item is a subset of the corresponding function module; the second aggregation module is configured to aggregate a plurality of the function items to obtain at least one of the function modules.

Specifically, for the scenes that the business is developed on line and is realized through a system tool, the business generally has a complete system or scheme, the flow and the rules are relatively mature, and the classification and the aggregation of the business function points can be performed from the dimensions of products, channels, business flows, business purposes and the like according to the mastered most detailed business operation. During classification and aggregation, the factors such as differences of process treatment, differences of input and output items, complexity of interaction among systems and the like are also concerned, and the process treatment or the input and output are similar, so that operation of business personnel is facilitated, and the interaction among the systems is not more than complex operation and is aggregated into a business function point.

In an embodiment of the application, the building unit is configured to build a service function point hierarchy according to the function module, the function item, and the service function point.

Specifically, the service demand content is described according to a hierarchical structure of the function module, the function item, and the service function point, where the service function point is used as the finest granularity, and the function module and the function item are only shown as the superior directory of the service function point.

In an embodiment of the present application, the building unit includes a third determining module and a generating module, where the third determining module is configured to determine a hierarchical directory of a hierarchical structure of the service function point according to the function module, the function item, and the service function point; the generating module is configured to generate a flow diagram of the hierarchical structure of the service function point according to the hierarchical directory, where the flow diagram is configured to show a relationship between the service function points under the function item and a relationship between the function items under the function module. Specifically, for clarity, related contents can be described in the hierarchical directory of the service function point in an additional way to illustrate the hierarchical relationship and the function scope; the method comprises the steps that firstly, a flow diagram and characters are used for showing the relation and the sequence of each function item under a function module; and generally describing which service function points are contained in a function item hierarchical directory, and displaying the relationship and the sequence of each service function point in the function item by using a flow diagram and characters. And after the content of the service requirement main body is completed, filling all the service function points of the requirement into a service function point list.

In a specific embodiment of the present application, for the needs of customers, products and services, for example, the funds of the personal deposit account are collected, as shown in fig. 6, the functional modules collect the funds of the personal deposit account and deposit the funds into the personal deposit account. Identifying a client, integrating functions meeting the withdrawal demands of the client into a function module for collecting personal deposit account funds, and integrating functions meeting the deposit demands of the client into a function module for storing the personal deposit account funds; the function items are periodic counter drawing, periodic mobile phone bank drawing and the like. Because the difference of the business process, the operation step and the transaction interface among the channels is large, the functional items are identified according to different channels under the function module of 'drawing the funds of the personal deposit account'; the service function points are notice deposit drawing, periodical Yitong drawing and the like. Because the business rules and the processing logic of each product are also very different, the business function points are further identified according to different products under the function items.

In a specific embodiment of the present application, for management and decision-making requirements, the individual marketing performance management is taken as an example, and as shown in fig. 7, the functional modules are divided according to an individual performance management flow. Firstly, designing a performance index; designing performance assessment schemes aiming at different posts based on the basic indexes; setting a performance assessment target; acquiring assessment data, and manually adding some assessment data which cannot be acquired from the system; performing performance calculation; and finally, carrying out performance statistics according to the calculation result. Based on the above process, the corresponding functional modules are divided as follows: performance indicator management, performance project management, performance goal management, performance supplementary record management, performance calculation management and performance statistics management. The function item is under the performance index management function module, has no obvious business process, can carry out the function item split according to the business purpose: the system comprises an initial index library, a user-defined index library, a configuration index assessment post and a maintenance index library.

The identification device of the service function point comprises a processor and a memory, wherein the acquisition unit, the identification unit, the processing unit, the construction unit and the like are stored in the memory as program units, and the processor executes the program units stored in the memory to realize corresponding functions.

The processor comprises a kernel, and the kernel calls the corresponding program unit from the memory. The kernel can be set to be one or more than one, and the problem that the functional point service requirements are written non-uniformly in the prior art is solved by adjusting kernel parameters.

The memory may include volatile memory in a computer readable medium, Random Access Memory (RAM) and/or nonvolatile memory such as Read Only Memory (ROM) or flash memory (flash RAM), and the memory includes at least one memory chip.

An embodiment of the present invention provides a computer-readable storage medium, on which a program is stored, where the program, when executed by a processor, implements the method for identifying a service function point.

The embodiment of the invention provides a processor, which is used for running a program, wherein the program executes the identification method of the service function point during running.

The embodiment of the invention provides equipment, which comprises a processor, a memory and a program which is stored on the memory and can run on the processor, wherein when the processor executes the program, at least the following steps are realized:

step S101, acquiring service requirements, wherein the service requirements comprise service purposes and/or client demands;

step S102, identifying service requirements to obtain at least one function module or a plurality of service function points, wherein the function module is used for realizing a service purpose or finishing the set of all service function points requested by a client, and the service function points are functions realized by a minimum service flow from one input to one output;

step S103, splitting at least one function module to obtain a plurality of service function points, or aggregating the plurality of service function points to obtain at least one function module;

and step S104, constructing a service function point hierarchical structure according to the function module and the service function point, wherein the service function point hierarchical structure is used for describing service requirements.

The device herein may be a server, a PC, a PAD, a mobile phone, etc.

The present application further provides a computer program product adapted to perform a program of initializing at least the following method steps when executed on a data processing device:

step S101, acquiring service requirements, wherein the service requirements comprise service purposes and/or client demands;

step S102, identifying service requirements to obtain at least one function module or a plurality of service function points, wherein the function module is used for realizing a service purpose or finishing the set of all service function points requested by a client, and the service function points are functions realized by a minimum service flow from one input to one output;

step S103, splitting at least one function module to obtain a plurality of service function points, or aggregating the plurality of service function points to obtain at least one function module;

and step S104, constructing a service function point hierarchical structure according to the function module and the service function point, wherein the service function point hierarchical structure is used for describing service requirements.

In the above embodiments of the present invention, the descriptions of the respective embodiments have respective emphasis, and for parts that are not described in detail in a certain embodiment, reference may be made to related descriptions of other embodiments.

In the embodiments provided in the present application, it should be understood that the disclosed technology can be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, the above-described division of the units may be a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or may be integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, units or modules, and may be in an electrical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated unit may be stored in a computer-readable storage medium if it is implemented in the form of a software functional unit and sold or used as a separate product. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a computer-readable storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned computer-readable storage media comprise: a U-disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic or optical disk, and other various media capable of storing program codes.

From the above description, it can be seen that the above-described embodiments of the present application achieve the following technical effects:

1) in the method for identifying the service function point, firstly, service requirements are obtained; then, identifying the service requirement to obtain at least one function module or a plurality of service function points, wherein the function module is a set of all the service function points for realizing a service purpose or completing a client appeal, and the service function points are functions realized by a minimum service flow from one-time input to one-time output; then, splitting at least one of the function modules to obtain a plurality of function items and splitting the plurality of function items to obtain a plurality of the service function points, or aggregating the plurality of service function points to obtain a plurality of the function items and aggregating the plurality of the function items to obtain at least one of the function modules, where the function items are a set of the plurality of service function points and the function items are subsets of the corresponding function modules; and finally, constructing a service function point hierarchical structure according to the function module, the function item and the service function point, wherein the service function point hierarchical structure is used for describing the service requirement. The method is divided into three levels of functional module, functional item and service functional point to disassemble service function when describing the service requirement of the functional point, one mode adopts a top-down splitting mode to decompose the service function for realizing the service requirement into the functional module, the functional item and the service functional point layer by layer, the other mode adopts a top-down splitting mode to classify and aggregate the service functional point for realizing the service requirement to obtain the functional item and the functional module, thereby comprehensively combing the service functions and reasonably dividing the hierarchical structure, so that the compiling of the service requirements of the function points adopts the description of the hierarchical structure of the unified service function points, thereby solving the problem that the compiling of the service requirements of the function points is not unified in the prior art, and the method provides theoretical support for demand compilation work, can effectively improve business demand compilation quality, and has the advantages of wide application range, strong usability and convenience in popularization.

2) In the identification device of the service function point in the embodiment of the invention, the acquisition unit is used for acquiring service requirements, wherein the service requirements comprise service purposes and/or client requirements; the identification unit is configured to identify the service requirement to obtain at least one function module or a plurality of service function points, where the function module is a set of all the service function points for achieving one service purpose or completing one customer appeal, and the service function point is a function implemented by a minimum service flow from one input to one output; the processing unit is configured to split at least one of the function modules to obtain a plurality of the service function points, or aggregate a plurality of the service function points to obtain at least one of the function modules; the construction unit is used for constructing a service function point hierarchical structure according to the function module and the service function point, and the service function point hierarchical structure is used for describing the service requirement. When describing the service requirement of the function point, the device is divided into three levels of function modules, function items and service function points for disassembling the service function, wherein one mode adopts a top-down disassembling mode to decompose the service function for realizing the service requirement into the function modules, the function items and the service function points layer by layer, the other mode adopts a top-down disassembling mode to classify and aggregate the service function points for realizing the service requirement to obtain the function items and the function modules, thereby comprehensively combing the service functions and reasonably dividing the hierarchical structure, so that the compiling of the service requirements of the function points adopts the description of the hierarchical structure of the unified service function points, thereby solving the problem that the compiling of the service requirements of the function points is not unified in the prior art, and the method provides theoretical support for demand compilation work, can effectively improve business demand compilation quality, and has the advantages of wide application range, strong usability and convenience in popularization.

The above description is only a preferred embodiment of the present application and is not intended to limit the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims (10)

1. A method for identifying a service function point is characterized by comprising the following steps:

acquiring service requirements, wherein the service requirements comprise service purposes and/or client requirements;

identifying the service requirement to obtain at least one function module or a plurality of service function points, wherein the function module is a set of all the service function points for realizing one service purpose or completing one customer appeal, and the service function points are functions realized by a minimum service flow from one input to one output;

splitting at least one function module to obtain a plurality of service function points, or aggregating the plurality of service function points to obtain at least one function module;

and constructing a service function point hierarchical structure according to the function module and the service function point, wherein the service function point hierarchical structure is used for describing the service requirement.

2. The method of claim 1, wherein identifying the service requirement to obtain at least one functional module comprises:

determining a first functional module according to the life cycle of the service demand, wherein the first functional module corresponds to the life cycle one by one, and the first functional module is a set of all the service functional points meeting a class of service appeal of the life cycle, and the service appeal of different life cycles is different.

3. The method of claim 1, wherein identifying the service requirement to obtain a plurality of service function points comprises:

determining a business process according to the business requirement, wherein the business process is used for realizing at least one function by executing a plurality of business operations to meet the business requirement;

and aggregating a plurality of service operations for realizing one function into one service function point, wherein the service function points correspond to the functions one to one.

4. The method of claim 1, wherein splitting at least one of the functional modules into a plurality of the service functional points comprises:

splitting at least one function module to obtain a plurality of function items, wherein the function items are a set of the plurality of service function points and the function items are subsets of the corresponding function modules;

and splitting the plurality of function items to obtain a plurality of service function points.

5. The method of claim 1, wherein aggregating a plurality of the service function points to obtain at least one of the function modules comprises:

aggregating the plurality of service function points to obtain a plurality of function items, wherein the function items are a set of the plurality of service function points and the function items are subsets of the corresponding function modules;

and aggregating the plurality of function items to obtain at least one function module.

6. The method according to claim 4 or 5, wherein constructing a service function point hierarchy from the function modules and the service function points comprises:

and constructing a service function point hierarchical structure according to the function module, the function item and the service function point.

7. The method of claim 6, wherein constructing a service function point hierarchy from the function modules, the function items, and the service function points comprises:

determining a hierarchical directory of the hierarchical structure of the service function point according to the function module, the function item and the service function point;

and generating a flow diagram of the service function point hierarchical structure according to the hierarchical directory, wherein the flow diagram is used for showing the relationship between the service function points under the function items and the relationship between the function items under the function module.

8. An apparatus for identifying a service function point, comprising:

the system comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring service requirements, and the service requirements comprise service purposes and/or client requirements;

the identification unit is used for identifying the service requirements to obtain at least one functional module or a plurality of service functional points, the functional module is a set of all the service functional points for realizing one service purpose or completing one customer appeal, and the service functional points are functions realized by a minimum service flow from one input to one output;

the processing unit is used for splitting at least one functional module to obtain a plurality of service functional points, or aggregating the plurality of service functional points to obtain at least one functional module;

and the construction unit is used for constructing a service function point hierarchical structure according to the function module and the service function point, and the service function point hierarchical structure is used for describing the service requirement.

9. A computer-readable storage medium, characterized in that the computer-readable storage medium comprises a stored program, wherein the program performs the method of any one of claims 1 to 7.

10. A processor, characterized in that the processor is configured to run a program, wherein the program when running performs the method of any of claims 1 to 7.

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