CN114240397A

CN114240397A - Task management system, method, device, medium, and program product

Info

Publication number: CN114240397A
Application number: CN202111607173.6A
Authority: CN
Inventors: 吴晨晖; 王燕
Original assignee: CCB Finetech Co Ltd
Current assignee: CCB Finetech Co Ltd
Priority date: 2021-12-24
Filing date: 2021-12-24
Publication date: 2022-03-25

Abstract

The disclosure provides a task management system which can be applied to the technical field of information management or the financial field. The task management system includes: a core function subsystem and a tracking display subsystem; wherein the core function subsystem is configured to manage tasks including scheme creation and/or modification, case preparation, execution assignment, and execution management, wherein the tasks include M subtasks, M being an integer greater than or equal to 1; each subtask corresponds to the execution scheme thereof one by one; each subtask comprises Q execution cases, wherein Q is an integer greater than or equal to 1, and the numerical values of Q corresponding to different subtasks are the same or different; the tracking and showing subsystem is configured to track and show the condition of the M subtasks and Q cases contained in each subtask at the same time. The present disclosure also provides a task management method, device, storage medium and program product.

Description

Task management system, method, device, medium, and program product

Technical Field

The present disclosure relates to the field of informatization management technology or the field of finance, and in particular, to a task management system, method, device, medium, and program product.

Background

Currently, when an enterprise performs complex task management work, such as test business management, two types of methods are mainly adopted: a document-based offline management mode and a flow management tool-based half-online management mode. The on-line management mode based on the document can basically meet the requirements of task management work for small and medium-sized enterprises with relatively simple organizational structures or applications with controllable user coverage, has high requirements on task head-leading departments and coordinators, needs to issue tasks on time and on points in a mode of mails and the like, timely urges participants who do not execute as required in a mode of telephone short messages and the like, makes the latest progress of the tasks in a mode of group chat and the like, and timely reports and provides relevant materials required by decision making when problems are found. Compared with the first management mode, the semi-online management mode based on the process management tool can reduce the workload of manual task dispatching, hastening, progress tracking and item counting to a certain extent. For enterprises with relatively complex organizational structures, the management mode based on the flow tool is beneficial to effectively splitting tasks, standardizing the tasks to a certain extent and facilitating cross-department coordination work.

However, the advantages and disadvantages of the on-line management mode based on the document or the half-line management mode based on the process management tool are obvious, and for small and medium-sized enterprises, the two modes can effectively utilize the existing human resources and the management system to complete the task supporting work, and do not bring additional management cost and system construction cost. However, the management capabilities of the two modes are very limited, especially for large enterprises with complex tasks that need to be executed for a long time and complex staff hierarchy architecture, for example, when a bank system manages a trial-and-business task, the task completion quality basically depends on lead departments and coordinators, a unified management standard is lacked, standardized management is difficult to achieve for systems, execution cases, execution mechanisms and executors participating in the task, meanwhile, the progress of each functional department and the overall progress of the task cannot be tracked in real time, a unified feedback and recording means is not provided for the task, test records and problem solving experience after the task is completed cannot form knowledge accumulation, once the lead personnel is replaced, huge impact is certainly brought to subsequent tasks due to the change of personal working habits, and smooth development of the task is difficult to ensure.

Disclosure of Invention

In view of the above, embodiments of the present disclosure provide a task management system, method, device, medium, and program product.

According to a first aspect of the present disclosure, there is provided a task management system including: a core function subsystem and a tracking display subsystem; wherein the core function subsystem is configured to manage tasks including scheme creation and/or modification, case preparation, execution assignment, and execution management, wherein the tasks include M subtasks, M being an integer greater than or equal to 1; each subtask corresponds to the execution scheme thereof one by one; each subtask comprises Q execution cases, wherein Q is an integer greater than or equal to 1, and the numerical values of Q corresponding to different subtasks are the same or different; the tracking and showing subsystem is configured to track and show the condition of the M subtasks and Q cases contained in each subtask at the same time.

According to an embodiment of the present disclosure, the core function subsystem includes: the system comprises a scheme management module, a case management module, a task management module and an execution management module, wherein the scheme management module is configured to be used for creating or modifying a task execution scheme; the case management module is configured for preparing a task execution case; the task management module is configured to be used for auditing a task execution scheme, performing task execution assignment based on an auditing result, and performing task state management; the execution management module is configured to perform case execution management, wherein the case execution management includes case execution operations and case execution result records.

According to an embodiment of the present disclosure, the tracking presentation subsystem comprises: the task execution overview module is configured to synchronously show the execution states of N sub-tasks being executed and the overall execution state of an execution case corresponding to each sub-task, wherein N is more than or equal to 1 and less than or equal to M; the case execution statistics module is configured to show specific execution information of each case; the regional statistical module is configured to display task execution states in a map form in a regional mode, wherein the map is obtained based on the geographic position distribution condition of an execution mechanism; the to-be-processed task query module is configured to query information of to-be-processed tasks, and the to-be-processed tasks include at least one of to-be-audited tasks, to-be-allocated tasks and to-be-executed tasks.

According to an embodiment of the present disclosure, the task management module includes at least a task assignment submodule, wherein the task assignment submodule is configured to determine at least one of an execution mechanism or an execution person based on a task assignment algorithm.

According to the embodiment of the disclosure, in the task management module, the task assignment algorithm used is constructed based on the following method: pre-configuring task execution parameters, wherein the task execution parameters comprise at least two of task duration, task type, task level and task influence degree; the pre-configuration comprises the steps of configuring weight for each task execution parameter, dividing each task execution parameter into subtypes and assigning each execution parameter subtype; acquiring current task information, wherein the current task information comprises current task execution parameters; calculating a current task score based on preconfigured task execution parameters and current task information; and determining an executing mechanism and/or an executing person based on the current task score and a preset assignment model, wherein the preset assignment model comprises a mapping relation between the task score areas and the executing mechanism assignment and/or the executing person assignment.

According to an embodiment of the present disclosure, the core function subsystem further includes: a problem management module configured to feed back an exception problem in a case execution operation.

A second aspect of the present disclosure provides a task management method, which is applied to a task management system according to an embodiment of the present disclosure, and the method includes: the task management system acquires task preparation information from first terminal equipment, wherein the task preparation information at least comprises a pre-execution scheme and a pre-execution case, the task comprises M subtasks, and M is an integer greater than or equal to 1; each subtask corresponds to the execution scheme thereof one by one; each subtask comprises Q execution cases, wherein Q is an integer greater than or equal to 1, and the numerical values of Q corresponding to different subtasks are the same or different; the task management system sends the task preparation information to a second terminal device; the task management system acquires a scheme auditing result from the second terminal equipment, and the scheme auditing result is associated with the task preparation information; the task management system dispatches the task to a third terminal device based on the scheme auditing result; and the task management system manages, tracks and displays the tasks and the cases contained in the tasks.

According to the embodiment of the disclosure, in the task management method, task assignment is performed based on a task assignment algorithm, and the task assignment algorithm is constructed based on the following method: pre-configuring task execution parameters, wherein the task execution parameters comprise at least two of task duration, task type, task level and task influence degree; the pre-configuration comprises the steps of dividing each task execution parameter into subtypes, configuring weight for each task execution parameter, and assigning values to each execution parameter subtype; acquiring current task information, wherein the current task information comprises current task execution parameters; calculating a current task score based on preconfigured task execution parameters and the current task information; and determining an executing mechanism and/or an executing person based on the current task score and a preset assignment model, wherein the preset assignment model comprises a mapping relation between the task score areas and the executing mechanism assignment and/or the executing person assignment.

A third aspect of the present disclosure provides an electronic device, comprising: one or more processors; memory for storing one or more programs, wherein the one or more programs, when executed by the one or more processors, cause the one or more processors to perform the above-described method.

A fourth aspect of the present disclosure also provides a computer-readable storage medium having stored thereon executable instructions that, when executed by a processor, cause the processor to perform the above-described method.

A fifth aspect of the disclosure also provides a computer program product comprising a computer program which, when executed by a processor, implements the above method.

Drawings

The foregoing and other objects, features and advantages of the disclosure will be apparent from the following description of embodiments of the disclosure, which proceeds with reference to the accompanying drawings, in which:

fig. 1 schematically illustrates an application scenario of a task management system according to an embodiment of the present disclosure.

Fig. 2 schematically shows a block diagram of a task management system according to an embodiment of the present disclosure.

Fig. 3A schematically shows a block diagram of a core functionality subsystem according to an embodiment of the present disclosure.

Fig. 3B schematically shows a block diagram of a task management module according to an embodiment of the present disclosure.

FIG. 4 schematically shows a flow diagram of a task assignment algorithm according to an embodiment of the disclosure.

FIG. 5 schematically illustrates a block diagram of a tracking exposure subsystem, according to an embodiment of the present disclosure.

Fig. 6 schematically shows a flow chart of a task management method according to an embodiment of the present disclosure.

Fig. 7 schematically shows a block diagram of an electronic device adapted to implement a task management method according to an embodiment of the present disclosure.

Detailed Description

Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. It should be understood that the description is illustrative only and is not intended to limit the scope of the present disclosure. In the following detailed description, for purposes of explanation, numerous specific details are set forth in order to provide a thorough understanding of the embodiments of the disclosure. It may be evident, however, that one or more embodiments may be practiced without these specific details. Moreover, in the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present disclosure.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the disclosure. The terms "comprises," "comprising," and the like, as used herein, specify the presence of stated features, steps, operations, and/or components, but do not preclude the presence or addition of one or more other features, steps, operations, or components.

All terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art unless otherwise defined. It is noted that the terms used herein should be interpreted as having a meaning that is consistent with the context of this specification and should not be interpreted in an idealized or overly formal sense.

Where a convention analogous to "at least one of A, B and C, etc." is used, in general such a construction is intended in the sense one having skill in the art would understand the convention (e.g., "a system having at least one of A, B and C" would include but not be limited to systems that have a alone, B alone, C alone, a and B together, a and C together, B and C together, and/or A, B, C together, etc.).

It should be noted that the task management system, method, device, medium, and program product provided in the embodiments of the present disclosure may be used in the field of information management technology in terms of task management, and may also be used in various fields other than the field of information management technology, such as the financial field. The application fields of the task management system, method, device, medium and program product provided by the embodiments of the present disclosure are not limited.

An embodiment of the present disclosure provides a task management system, including: a core function subsystem and a tracking display subsystem; wherein the core function subsystem is configured to manage tasks including scheme creation and/or modification, case preparation, execution assignment, and execution management, wherein the tasks include M subtasks, M being an integer greater than or equal to 1; each subtask corresponds to the execution scheme thereof one by one; each subtask comprises Q execution cases, wherein Q is an integer greater than or equal to 1, and the numerical values of Q corresponding to different subtasks are the same or different; the tracking and showing subsystem is configured to track and show the condition of the M subtasks and Q cases contained in each subtask at the same time.

As shown in fig. 1, the application scenario 100 according to this embodiment may include

terminal devices

101, 102, 103, a network 104 and a server 105. The network 104 serves as a medium for providing communication links between the

terminal devices

101, 102, 103 and the server 105. Network 104 may include various connection types, such as wired, wireless communication links, or fiber optic cables, to name a few.

The user may use the

terminal devices

101, 102, 103 to interact with the server 105 via the network 104 to receive or send messages or the like. The

terminal devices

101, 102, 103 may have installed thereon various communication client applications, such as shopping-like applications, web browser applications, search-like applications, instant messaging tools, mailbox clients, social platform software, etc. (by way of example only).

The

terminal devices

101, 102, 103 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smart phones, tablet computers, laptop portable computers, desktop computers, and the like.

The server 105 may be a server providing various services, such as a background management server (for example only) providing support for websites browsed by users using the

terminal devices

101, 102, 103. The background management server may analyze and perform other processing on the received data such as the user request, and feed back a processing result (e.g., a webpage, information, or data obtained or generated according to the user request) to the terminal device.

It should be noted that the task management system provided by the embodiment of the present disclosure may be generally disposed in the server 105. Accordingly, the task management methods provided by embodiments of the present disclosure may generally be performed by the server 105. The task management system provided by the embodiment of the present disclosure may also be disposed in a server or a server cluster different from the server 105 and capable of communicating with the

terminal devices

101, 102, 103 and/or the server 105. Accordingly, the task management method provided by the embodiment of the present disclosure may also be executed by a server or a server cluster different from the server 105 and capable of communicating with the

terminal devices

101, 102, 103 and/or the server 105.

It should be understood that the number of terminal devices, networks, and servers in fig. 1 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.

The task management system of the disclosed embodiment will be described in detail below with fig. 2 to 5 based on the scenario described in fig. 1.

As shown in fig. 2, the task management system 200 of this embodiment includes a core function subsystem 210 and a trace exposure subsystem 220.

According to an embodiment of the present disclosure, the core function subsystem 210 is configured for managing tasks. Task management includes, among other things, recipe creation and/or modification, case preparation, execution assignment, and execution management. It will be appreciated that after a task is created, an implementation of the task needs to be created first, and preparation of the desired execution case can occur simultaneously with or after the creation of the implementation. And performing specific assignment of execution mechanisms, teams and/or personnel according to the determined scheme and case, and performing real-time tracking management in the task execution process to ensure that the task is performed as required. Wherein, before the specific assignment, the method can also comprise the step of auditing the scheme. Accordingly, whether the scheme enters the dispatch flow can be confirmed based on the audit result. For example, when the audit fails, the schema may be returned to the creator for modification; and after the audit is passed, entering a specific assignment flow. In embodiments of the present disclosure, the task management system may be adapted for large-scale enterprise-level multitask management. Specifically, the task described in the embodiment of the present disclosure may include M subtasks, where M is an integer greater than or equal to 1. Each subtask may be executed by one or more application systems. Each subtask may have a one-to-one correspondence to its execution scheme. Each subtask may contain Q execution cases, where Q is an integer greater than or equal to 1. The values of Q for different subtasks may be the same or different. Each subtask, or different case, may be performed by one or more people in the same or different departments, teams. Thus, the core function subsystem 210 can simultaneously manage M subtasks, and can simultaneously perform execution management on Q execution cases in each subtask, so as to achieve high normalization and high accuracy of large-scale enterprise-level task management.

In an embodiment of the present disclosure, a trace-show subsystem 220 is also configured, which is used for status-tracing and showing M subtasks and Q cases contained in each subtask in the task management system 200 at the same time. By configuring the core function subsystem 210 and the tracking display subsystem 220, the progress of each task and the execution of each case in each task can be tracked, the result statistics can be performed, the statistical result can be comprehensively displayed while the large-scale enterprise-level task management with higher complexity is realized, a task manager and an executor can accurately control the task progress conveniently, and the task manager and the executor can timely respond when problems and risks occur to the task.

As shown in fig. 3A, the core function subsystem 210 of this embodiment includes at least a scenario management module 2101, a case management module 2102, a task management module 2103, and an execution management module 2104.

Therein, the scenario management module 2101 is configured to create or modify a task execution scenario. In some specific embodiments, a scenario may be created at the module, and necessary or unnecessary scenario information including a scenario name, a coverage, an application system corresponding to a task, a task start time and end time, a case required for task execution, preparation conditions required for task execution, executive/team/personnel information, and the like may be entered.

The case management module 2102 is configured to prepare task execution cases. The method can have the function of case importing, for example, the method supports batch import after the completion of downloading case template filling; and the function of instant recording can also be provided. It can be understood that the case management module 2102 may further have a storage function, so as to directly extract the existing available cases without additional case editing, thereby improving task execution efficiency and reducing unnecessary data processing overhead.

The task management module 2103 is configured for auditing task execution scenarios, performing task execution assignments based on the audit results, and performing task state management.

According to an embodiment of the present disclosure, the task management module may have functions of viewing tasks, reviewing tasks, dispatching tasks, executing tasks, managing tasks, and the like. And the associated executing mechanism/personnel authority can be opened according to the execution scheme of the task so as to facilitate the real-time checking of the task. Auditors can perform task audits through the module. The review may include reviewing the completeness of the protocol, including whether preparation conditions are sufficient, whether the case is detailed, whether operability is strong, whether the problem handling method is appropriate, and the like. When the audit is not passed, it can be fed back to the scenario management module to modify the scenario. When the audit is passed, task dispatch may occur. After receiving the task, the executive staff can execute the task according to the scheme. In the task management module, the task state may be managed. The progress of the current task can be known by looking at the task state, and the progress can also be known in time when the task execution encounters a problem.

In an embodiment of the present disclosure, the task management module may include at least a task assignment submodule.

As shown in FIG. 3B, the task management module 2103 of this embodiment includes a task dispatch submodule 21031.

According to an embodiment of the present disclosure, task assignment sub-module 21031 may be configured to determine at least one of an executive or an executive based on a task assignment algorithm.

As shown in FIG. 4, the task assignment algorithm may be constructed based on the methods of operations S410-S440.

In operation S410, a task execution parameter is preconfigured.

In operation S420, current task information is acquired.

According to an embodiment of the present disclosure, the current task information includes a current task execution parameter.

In operation S430, a current task score is calculated based on the preconfigured task execution parameters and the current task information.

According to the embodiment of the disclosure, in order to construct the task assignment algorithm, the task execution parameters can be preconfigured, and the task execution parameter table is constructed. The task execution parameters may include at least two of task duration, task type, task level, and task influence degree. It is understood that the task execution parameter table may contain an identification of each parameter, such as one or more of a parameter number, a parameter code, and a parameter name, to facilitate system storage and parameter lookup.

In some specific embodiments, parameter subclassing may be performed for each task. For example, the task duration may include the length of time required for a task to begin and end. The classification and division can be performed according to the time length required by different tasks, such as short time, medium time and long time, and a specific time range can be used as a standard for classification and division. The task type may include a complexity level of the task, which may include, for example, varying levels of simplicity, routine, significance, oversize, and so on. The task level may include the level of the application system to which the task corresponds, and different levels may be identified by different symbols, such as numbers or letters. The task influence degree may include the influence degree of the execution result of the current task on the overall service, especially the influence degree of the failure or error of the task execution on the overall service, and may include different influence levels such as no influence, slight influence, serious influence, disaster and the like. It is understood that after the task execution parameters are configured, corresponding weights can be configured for each task execution parameter based on task requirements. Wherein the weight may comprise a percentage value, such as 10%, 20%, 30%, etc. Further, assignments may be made based on sub-types of parameter partitions performed for each task, such as assigning specific scores. It can be understood that after receiving a new task, current task information may be obtained, the current task information may include current task execution parameters, corresponding task execution parameter weights in the task execution parameter table may be found through the current task execution parameters, task execution parameter sub-types to which the current task execution parameters belong may be found, and a current task score may be obtained by further calculating according to the task execution parameter weights and scores corresponding to the task execution parameter sub-types.

It is understood that the task execution parameter table may also include complete parameters related to the task, including but not limited to, the name of the task, the originator of the task, the conditions for task preparation, the support staff for the task, the coverage of the task (e.g., city, province, national, global, etc.), the requirements of the executive organization, the requirements of the customer, the requirements of the executive staff, the requirements of the equipment and media, the requirements of the technical support phone, etc., which may be parameters necessary for task execution but not necessarily set for weighting and assignment, and may also include parameters for the specific task that may include task score calculation. It should be understood that the specific types and sub-types of task performance parameters that may be included in embodiments of the present disclosure may be pre-configured based on the actual circumstances.

In a typical example, the task execution parameter table may include the configuration shown in table 1:

TABLE 1

The method comprises the steps of pre-configuring the weight, the subtype and the score of four execution parameters including task duration, task type, task level and influence degree. Thus, the task score may be calculated based on the task execution parameter table. For example, if the task duration is 4-8h, the task type is changed conventionally, the task level is B, and the influence is severe, the task score is 51 or 50 × 10% +30 × 20% +80 × 10% +80 × 40%.

In operation S440, an actuator and/or an executive is determined based on the current task score and a preset assignment model.

According to the embodiment of the disclosure, after the current task score is obtained, the executing mechanism and/or the executing person can be determined based on the current task score and a preset assignment model. The preset dispatch model may contain a mapping between task scoring areas to executive dispatch and/or executive dispatch. It can be understood that, in order to establish the mapping relationship, task service information recorded by the system may be obtained, including but not limited to information such as a service range corresponding to a task, a service user, a number of times that a user participates in a task, and the like.

In a typical example, for example, in a test operation task, the service scope corresponding to the task may include the execution mechanism serviced by the test operation system. The service user may contain all of the executives of the execution facility. It will be appreciated that the service user may also be preset at the time of creating the trial-and-error system based on actual needs. The number of times the user participates in a task may include a historically retained number of times the service user participates in a commissioning task to facilitate assignment of an executive based on an assignment model.

According to embodiments of the present disclosure, a mapping relationship between task scoring areas and executive assignment and/or executive assignment may be preset. In some specific embodiments, in order to improve the user participation degree, it may be preset that in each new task, the new task is preferentially assigned to the user who participates in the task less frequently, i.e., the executive. Different proportions of actuators may be provided among all actuators involved in a current task for tasks of different scoring ranges based on experience. Further, different proportions of executive personnel can be set among all executive personnel of the executive mechanism. In the dispatching process, the system can automatically select the execution mechanisms and the executive personnel in the corresponding proportion in the mechanism range served by the system according to the preset mapping relation, and preferentially dispatch the tasks to the executive personnel with less times of participating in the tasks so as to improve the overall coverage rate of the test.

In a typical example, a mapping table as shown in table 2 may be established:

TABLE 2

For example, the current task score is 51 points, and 30% of all the mechanisms served by the current task may be selected as the execution mechanisms based on the mapping relationship shown in table 2. The times of each executive member participating in the task of each executive mechanism can be counted in advance, the sum of the times is used as the total times of the executive mechanisms participating in the task, the executive mechanisms are ranked from less to more according to the total times, and the top 30% of the executive mechanisms are selected as actual executive mechanisms. Furthermore, the executive personnel can be ranked from less to more than the number of times of participation in tasks of the executive personnel in each actual executive mechanism, and the first 30 percent of the executive personnel are selected as the actual executive personnel. It can be understood that the proportion selection of the actuating mechanism and the actuating personnel corresponding to different scoring areas can be adjusted based on actual conditions to meet task requirements.

According to the task assignment algorithm provided by the embodiment of the disclosure, by establishing the mapping relation between the task scoring areas and the assignment of the executing mechanism and/or the assignment of the executing personnel, the assignment of the executing mechanism and/or the assignment of the executing personnel can be automatically carried out based on the current task scoring, so that the task requirements are met, the labor cost is reduced, and the task arrangement efficiency is improved.

In the core functionality subsystem 210 of the disclosed embodiment, the execution management module 2104 is configured for case execution management. The case execution management comprises case execution operation and case execution result recording.

According to embodiments of the present disclosure, task execution may be decomposed into specific case execution. To achieve precise management and control of tasks, the execution process of each case may be further managed based on the execution management module 2104. Specifically, the executor may complete the case execution operation in the execution management module 2104 according to the case requirement, record the execution result for each operation, and record the overall result of the case execution, so as to perform real-time tracking and error search on the case. Illustratively, each operation can comprise two states of success and failure, and can also comprise a case invalid state, wherein the state can be recorded before the operation is executed, and the case can be recorded as case invalid when the supporting condition required by the case is lacked or the case has defects and can not be executed.

As shown in fig. 3A, in some specific embodiments, the core function subsystem 210 may further include a problem management module 2105 configured to feed back an abnormal problem in the case execution operation.

According to a specific embodiment of the present disclosure, when an executive encounters a problem during the execution of a case, a support person may be contacted by the problem management module 2105 in time to resolve the relevant problem.

As shown in FIG. 5, the tracking and presentation subsystem 220 of this embodiment includes a task execution overview module 2201, a case execution statistics module 2202, an area statistics module 2203, and a pending task query module 2204.

The task execution overview module 2201 is configured to synchronously show the execution states of N sub-tasks being executed and the overall execution state of the execution case corresponding to each sub-task, where N satisfies 1 ≦ N ≦ M.

According to an embodiment of the disclosure, the task execution overview module 2201 may synchronously display the current status and case execution status of all subtasks within a certain time period, for example, may include information such as the ratio of executed cases, the number of successful execution cases, and/or the number of failed execution cases.

The case execution statistics module 2202 is configured to present specific execution information for each case.

According to an embodiment of the present disclosure, the case execution statistics module 2202 may show specific information of an executor, an execution time, an execution result, and the like of each case in detail. In special cases, the execution result may also be changed based on the module. It is understood that the core function subsystem 210 may be communicatively coupled to the trace presentation subsystem 220. When the execution result is not in accordance with the actual situation due to the misoperation of the executive, the executive can feed back the problem through the problem management module 2105 in the core function subsystem 210, the tracking display subsystem 220 can display the feedback to the manager after receiving the feedback, and the manager can change and record the wrong execution result in the case execution statistics module 2202 after communicating with the executive.

The region statistics module 2203 is configured to present the task execution status in map form in regions.

According to the embodiment of the disclosure, for enterprises with wide branch coverage, the same subtask may be executed by mechanisms in different geographic positions in a linkage manner. On the other hand, the number of subtasks that can be performed by organizations in different geographical locations may also be different. By configuring the region statistics module 2203, the execution status of all subtasks can be tracked in different regions, so as to facilitate timely follow-up and promotion when the execution of some regions lags behind. Wherein the display accuracy of the area may be adjusted based on the actual demand. For example, the map can be obtained based on the geographical location distribution of the executing organization, and a typical map can include a china map, a world map, a city and provincial region map, or a map required by the organization can be customized based on the specific distribution and special needs of the organization.

The pending task querying module 2204 is configured to query the pending task information.

According to the embodiment of the disclosure, the tasks to be processed comprise at least one of the tasks to be audited, the tasks to be allocated and the tasks to be executed. It can be understood that, when the executed task is tracked, the task to be processed can be tracked, so as to control the progress state of the task more comprehensively and perfectly.

It is understood that each module of the task management system of the disclosed embodiments may include exception handling functionality. Therefore, the emergency treatment is conveniently carried out when the system user encounters special conditions such as misoperation, temporary scheme change, execution requirement change and the like, so that the effectiveness and the reliability of the task management system are improved.

According to the task management system provided by the embodiment of the disclosure, through the design of the core function subsystem and the tracking display subsystem, the overall management and the fine management and control of a large enterprise with a multilevel architecture in large-scale complex task management can be realized. Furthermore, through the refinement of the task assignment algorithm, the labor cost in the management process can be reduced, and convenient, efficient and normative management support is formed.

Based on the task management system, the disclosure also provides a task management method.

As shown in fig. 6, the task management method of this embodiment includes operations S610 to S650.

In operation S610, a task management system obtains task preparation information from a first terminal device, where the task preparation information at least includes a pre-execution scheme and a pre-execution case, where the task includes M subtasks, and M is an integer greater than or equal to 1; each subtask corresponds to the execution scheme thereof one by one; each subtask comprises Q execution cases, wherein Q is an integer greater than or equal to 1, and the values of Q corresponding to different subtasks are the same or different.

In operation S620, the task management system transmits the task preparation information to the second terminal device.

In operation S630, the task management system obtains a scheme audit result from the second terminal device, where the scheme audit result is associated with the task preparation information.

In operation S640, the task management system dispatches a task to the third terminal device based on the scenario audit result.

In operation S650, the task management system manages, tracks, and exposes the tasks and the cases included in the tasks.

According to an embodiment of the present disclosure, operations S610 to S640 may be performed based on a core function sub-module of the task management system. The operation subjects of the first terminal device, the second terminal device, and the third terminal device may be different. For example, the first terminal device may be operated by a task item group, where the task item group may be an initiator of each subtask, and it may provide preparation information required by the task to the task management system by using the first terminal, including but not limited to a pre-execution scheme to be reviewed and a pre-execution case, etc. The second terminal device may be operated by a service department. The business department may be a reviewer of the task plan, which may send a plan review result to the task management system using the second terminal to advance a subsequent process of the task. The third terminal device can be operated by an executive staff of the executive mechanism, and the executive mechanism can execute the specific task and the operation flow of the case after receiving the task assignment from the task management system, record the execution result and feed back the problems encountered in the execution process. Operation S650 may be performed based on the tracking and displaying subsystem, so as to manage, track and display the tasks and the cases included in the tasks.

According to embodiments of the present disclosure, in dispatching tasks, this may be done based on a task dispatching algorithm. The task assignment algorithm may be constructed according to the method of fig. 4, and includes pre-configuring task execution parameters, where the task execution parameters include at least two of task duration, task type, task level, and task influence level. The pre-configuration comprises the steps of dividing each task execution parameter into subtypes, configuring weight for each task execution parameter, and assigning value to each execution parameter subtype. And acquiring current task information, wherein the current task information comprises current task execution parameters. Calculating a current task score based on preconfigured task execution parameters and the current task information. And determining an executing mechanism and/or an executing person based on the current task score and a preset assignment model, wherein the preset assignment model comprises a mapping relation between the task score areas and the executing mechanism assignment and/or the executing person assignment. In a special case, the task assignment may be performed by a manual assignment method according to task requirements, so as to form a dual system assignment method complementary to the task assignment algorithm.

According to the embodiment of the disclosure, any of the scenario management module 2101, the case management module 2102, the task management module 2103, the execution management module 2104, the task assignment sub-module 21031, the problem management module 2105, the task execution overview module 2201, the case execution statistics module 2202, the area statistics module 2203, and the to-be-processed task query module 2204 may be combined into one module to be implemented, or any one of them may be split into multiple modules. Alternatively, at least part of the functionality of one or more of these modules may be combined with at least part of the functionality of the other modules and implemented in one module. According to the embodiment of the present disclosure, at least one of the scenario management module 2101, the case management module 2102, the task management module 2103, the execution management module 2104, the task assignment sub-module 21031, the problem management module 2105, the task execution overview module 2201, the case execution statistics module 2202, the area statistics module 2203 and the to-be-processed task query module 2204 may be at least partially implemented as a hardware circuit, such as a Field Programmable Gate Array (FPGA), a Programmable Logic Array (PLA), a system on a chip, a system on a substrate, a system on a package, an Application Specific Integrated Circuit (ASIC), or may be implemented by hardware or firmware such as any other reasonable manner of integrating or packaging a circuit, or implemented by any one of three implementation manners of software, hardware and firmware, or by a suitable combination of any of them. Alternatively, at least one of the scenario management module 2101, the case management module 2102, the task management module 2103, the execution management module 2104, the task assignment sub-module 21031, the problem management module 2105, the task execution overview module 2201, the case execution statistics module 2202, the area statistics module 2203, and the to-be-processed task query module 2204 may be at least partially implemented as a computer program module that, when executed, may perform a corresponding function.

As shown in fig. 7, an electronic apparatus 900 according to an embodiment of the present disclosure includes a processor 901 which can perform various appropriate actions and processes in accordance with a program stored in a Read Only Memory (ROM)902 or a program loaded from a storage portion 908 into a Random Access Memory (RAM) 903. Processor 901 may comprise, for example, a general purpose microprocessor (e.g., a CPU), an instruction set processor and/or associated chipset, and/or a special purpose microprocessor (e.g., an Application Specific Integrated Circuit (ASIC)), among others. The processor 901 may also include on-board memory for caching purposes. The processor 901 may comprise a single processing unit or a plurality of processing units for performing the different actions of the method flows according to embodiments of the present disclosure.

In the RAM 903, various programs and data necessary for the operation of the electronic apparatus 900 are stored. The processor 901, the ROM 902, and the RAM 903 are connected to each other through a bus 904. The processor 901 performs various operations of the method flows according to the embodiments of the present disclosure by executing programs in the ROM 902 and/or the RAM 903. Note that the programs may also be stored in one or more memories other than the ROM 902 and the RAM 903. The processor 901 may also perform various operations of the method flows according to embodiments of the present disclosure by executing programs stored in the one or more memories.

Electronic device 900 may also include input/output (I/O) interface 905, input/output (I/O) interface 905 also connected to bus 904, according to an embodiment of the present disclosure. The electronic device 900 may also include one or more of the following components connected to the I/O interface 905: an input portion 906 including a keyboard, a mouse, and the like; an output section 907 including components such as a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker; a storage portion 908 including a hard disk and the like; and a communication section 909 including a network interface card such as a LAN card, a modem, or the like. The communication section 909 performs communication processing via a network such as the internet. The drive 910 is also connected to the I/O interface 905 as necessary. A removable medium 911 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 910 as necessary, so that a computer program read out therefrom is mounted into the storage section 908 as necessary.

The present disclosure also provides a computer-readable storage medium, which may be contained in the apparatus/device/system described in the above embodiments; or may exist separately and not be assembled into the device/apparatus/system. The computer-readable storage medium carries one or more programs which, when executed, implement the method according to an embodiment of the disclosure.

According to embodiments of the present disclosure, the computer-readable storage medium may be a non-volatile computer-readable storage medium, which may include, for example but is not limited to: a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the present disclosure, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. For example, according to embodiments of the present disclosure, a computer-readable storage medium may include the ROM 902 and/or the RAM 903 described above and/or one or more memories other than the ROM 902 and the RAM 903.

Embodiments of the present disclosure also include a computer program product comprising a computer program containing program code for performing the method illustrated in the flow chart. When the computer program product runs in a computer system, the program code is used for causing the computer system to realize the task management method provided by the embodiment of the disclosure.

The computer program performs the above-described functions defined in the system/apparatus of the embodiments of the present disclosure when executed by the processor 901. The systems, apparatuses, modules, units, etc. described above may be implemented by computer program modules according to embodiments of the present disclosure.

In one embodiment, the computer program may be hosted on a tangible storage medium such as an optical storage device, a magnetic storage device, or the like. In another embodiment, the computer program may also be transmitted, distributed in the form of a signal on a network medium, and downloaded and installed through the communication section 909 and/or installed from the removable medium 911. The computer program containing program code may be transmitted using any suitable network medium, including but not limited to: wireless, wired, etc., or any suitable combination of the foregoing.

In such an embodiment, the computer program may be downloaded and installed from a network through the communication section 909, and/or installed from the removable medium 911. The computer program, when executed by the processor 901, performs the above-described functions defined in the system of the embodiment of the present disclosure. The systems, devices, apparatuses, modules, units, etc. described above may be implemented by computer program modules according to embodiments of the present disclosure.

In accordance with embodiments of the present disclosure, program code for executing computer programs provided by embodiments of the present disclosure may be written in any combination of one or more programming languages, and in particular, these computer programs may be implemented using high level procedural and/or object oriented programming languages, and/or assembly/machine languages. The programming language includes, but is not limited to, programming languages such as Java, C + +, python, the "C" language, or the like. The program code may execute entirely on the user computing device, partly on the user device, partly on a remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device may be connected to the user computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).

The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.

Those skilled in the art will appreciate that various combinations and/or combinations of features recited in the various embodiments and/or claims of the present disclosure can be made, even if such combinations or combinations are not expressly recited in the present disclosure. In particular, various combinations and/or combinations of the features recited in the various embodiments and/or claims of the present disclosure may be made without departing from the spirit or teaching of the present disclosure. All such combinations and/or associations are within the scope of the present disclosure.

The embodiments of the present disclosure have been described above. However, these examples are for illustrative purposes only and are not intended to limit the scope of the present disclosure. Although the embodiments are described separately above, this does not mean that the measures in the embodiments cannot be used in advantageous combination. The scope of the disclosure is defined by the appended claims and equivalents thereof. Various alternatives and modifications can be devised by those skilled in the art without departing from the scope of the present disclosure, and such alternatives and modifications are intended to be within the scope of the present disclosure.

Claims

1. A task management system, comprising: a core function subsystem and a tracking display subsystem;

wherein the core function subsystem is configured to manage tasks including scheme creation and/or modification, case preparation, execution assignment, and execution management, wherein the tasks include M subtasks, M being an integer greater than or equal to 1; each subtask corresponds to the execution scheme thereof one by one; each subtask comprises Q execution cases, wherein Q is an integer greater than or equal to 1, and the numerical values of Q corresponding to different subtasks are the same or different;

the tracking and showing subsystem is configured to track and show the condition of the M subtasks and Q cases contained in each subtask at the same time.

2. The task management system of claim 1, wherein the core function subsystem comprises:

a scheme management module, a case management module, a task management module and an execution management module,

wherein the scenario management module is configured to create or modify a task execution scenario;

the case management module is configured for preparing a task execution case;

the task management module is configured to be used for auditing a task execution scheme, performing task execution assignment based on an auditing result, and performing task state management;

the execution management module is configured to perform case execution management, wherein the case execution management includes case execution operations and case execution result records.

3. The task management system of claim 2 wherein the track presentation subsystem comprises:

a task execution overview module, a case execution statistic module, a region statistic module and a task to be processed query module,

the task execution overview module is configured to synchronously show the execution states of N sub-tasks being executed and the overall execution state of the execution case corresponding to each sub-task, wherein N is greater than or equal to 1 and less than or equal to M;

the case execution statistics module is configured to show specific execution information of each case;

the regional statistical module is configured to display task execution states in a map form in a regional mode, wherein the map is obtained based on the geographic position distribution condition of an execution mechanism;

the to-be-processed task query module is configured to query information of to-be-processed tasks, and the to-be-processed tasks include at least one of to-be-audited tasks, to-be-allocated tasks and to-be-executed tasks.

4. The task management system of claim 1, wherein the task management module comprises at least a task assignment submodule, wherein the task assignment submodule is configured to determine at least one of an execution mechanism or an execution person based on a task assignment algorithm.

5. The task management system of claim 4 wherein the task assignment algorithm is constructed based on the following method:

pre-configuring task execution parameters, wherein the task execution parameters comprise at least two of task duration, task type, task level and task influence degree; the pre-configuration comprises the steps of configuring weight for each task execution parameter, dividing each task execution parameter into subtypes and assigning each execution parameter subtype;

acquiring current task information, wherein the current task information comprises current task execution parameters;

calculating a current task score based on preconfigured task execution parameters and current task information;

and determining an executing mechanism and/or an executing person based on the current task score and a preset assignment model, wherein the preset assignment model comprises a mapping relation between the task score areas and the executing mechanism assignment and/or the executing person assignment.

6. The task management system of claim 2, wherein the core function subsystem further comprises:

a problem management module configured to feed back an exception problem in a case execution operation.

7. A task management method, the method being applicable to a task management system according to any one of claims 1 to 6, the method comprising:

the task management system acquires task preparation information from first terminal equipment, wherein the task preparation information at least comprises a pre-execution scheme and a pre-execution case, the task comprises M subtasks, and M is an integer greater than or equal to 1; each subtask corresponds to the execution scheme thereof one by one; each subtask comprises Q execution cases, wherein Q is an integer greater than or equal to 1, and the numerical values of Q corresponding to different subtasks are the same or different;

the task management system sends the task preparation information to a second terminal device;

the task management system acquires a scheme auditing result from the second terminal equipment, and the scheme auditing result is associated with the task preparation information;

the task management system dispatches the task to a third terminal device based on the scheme auditing result;

and the task management system manages, tracks and displays the tasks and the cases contained in the tasks.

8. The method of claim 7, wherein said dispatching said tasks is based on a task dispatching algorithm, said task dispatching algorithm being constructed based on:

pre-configuring task execution parameters, wherein the task execution parameters comprise at least two of task duration, task type, task level and task influence degree; the pre-configuration comprises the steps of dividing each task execution parameter into subtypes, configuring weight for each task execution parameter, and assigning values to each execution parameter subtype;

calculating a current task score based on preconfigured task execution parameters and the current task information;

9. An electronic device, comprising:

one or more processors;

a storage device for storing one or more programs,

wherein the one or more programs, when executed by the one or more processors, cause the one or more processors to perform the method of any of claims 7 or 8.

10. A computer readable storage medium having stored thereon executable instructions which, when executed by a processor, cause the processor to perform the method according to any one of claims 7 or 8.

11. A computer program product comprising a computer program which, when executed by a processor, implements the method according to any one of claims 7 or 8.