CN111160754A - Process arrangement engine system - Google Patents
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- CN111160754A CN111160754A CN201911361449.XA CN201911361449A CN111160754A CN 111160754 A CN111160754 A CN 111160754A CN 201911361449 A CN201911361449 A CN 201911361449A CN 111160754 A CN111160754 A CN 111160754A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0633—Workflow analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
Abstract
The invention relates to a flow arrangement engine system, comprising: the system comprises a billboard management module, all work order modules, a data report module, a product group management module and a setting module; the billboard management module is used for displaying events and categories related to the process arrangement engine system; all work order modules are used for recording all work order information of events and types related to the process arrangement engine system in the billboard management module; the data report module is used for creating work order information of events and categories related to the process arrangement engine system in the billboard management module, generating report information and displaying data; the product group management module is connected with the cooperation integration module Deops and used for calling host resource template information of the Deops and establishing a product group virtual machine; the setting module is used for customizing the flow and the form information according to the events and the types related to the flow arrangement engine system in the billboard management module.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a process arrangement engine system.
Background
In the daily service management process, each flow has a large amount of data generated, especially configuration information in configuration management, event information in event management, and information such as problem information, change information, capability information, service level information, and the like. A large amount of data information needs to be recorded and is associated with each other, so that paper records are unrealistic, electronic forms cannot be integrated and associated, and searching and querying are problematic; in addition, there is a large amount of basic data, such as user information and information of support teams, which are data of organizations and people, and a large amount of classification basic data. So a large amount of data is generated in the service process, which data is to solve the problem of logging first, then the problem of querying, and finally the problem of analyzing statistics.
IT system management is not just a series of management software, but a complete system consisting of four organic components of organization, flow, data and tools. The organization is a certain personnel and organization structure for system management, including user service personnel, network operators, system managers and the like. The flow refers to a certain processing flow for a specific event, such as event management, change management, problem management, and the like. The tool is mainly software assisting in realizing IT system management, and the automation of management work can be realized by using the software, so that the labor is reduced. The data refers to the regulation and regulation of IT system management and some data and statistical information of system operation, etc. IT system management can provide a number of benefits to an enterprise by introducing industry-proven best practices to the enterprise organization.
The existing IT system provides technical support for workflow management and eliminates manual processes, so that cooperation among all teams is improved, and scarce IT personnel resources are effectively utilized; while reducing management to do more strategic work. However, existing systems are difficult to accommodate for the different needs of each enterprise; the system has long landing implementation period; the system flow and the role are complex.
Disclosure of Invention
Aiming at the defects of the prior art, the invention aims to provide a process arrangement engine system, which solves the problems that the existing IT system is difficult to adapt to different requirements of each enterprise, the system landing implementation period is long, the system process and the role are complex and the like.
The embodiment of the invention provides a process arrangement engine system, which comprises: the system comprises a billboard management module, all work order modules, a data report module, a product group management module and a setting module;
the billboard management module is used for displaying events and categories related to the process arrangement engine system, and each category displays detailed information of the events which need to be assigned, processed and processed currently;
the all-work-order module is used for recording all work order information of events and types related to the process arrangement engine system in the billboard management module;
the data report module is used for creating work order information of events and categories related to the process arrangement engine system in the billboard management module, generating report information and displaying data;
the product group management module is connected with the cooperation integration module Devops and used for calling host resource template information of the Devops and establishing a product group virtual machine;
the setting module is used for customizing the flow and the form information according to the events and the types related to the flow arrangement engine system in the billboard management module.
Further, in the above flow arrangement engine system, the kanban management module includes a service request unit, an event management unit, a problem management unit, and a change management unit;
the service request unit is specifically used for providing operation and maintenance process management of different work orders, providing channels for users to request and receive standard services, and making an approval process aiming at the services;
the event management unit is specifically used for recording, processing and closing events, performing management activities in the whole event process and checking event management logs in the later period;
the problem management unit is specifically used for proposing a designated handler in a problem mode, and a subsequent handler evaluates and makes a scheme for a problem event and confirms whether to trigger a change operation or not;
the change management module is connected with the configuration management module CMDB and is specifically used for reading IT resource configuration information of the configuration management module CMDB.
Further, in the above flow layout engine system, the service request unit includes a flow creation link, a flow audit link, a flow execution link, a flow closing link, and a flow audit link.
Further, in the above process orchestration engine system, the event management unit is connected to the configuration management module CMDB and the monitoring management module Monitor, and is specifically configured to synchronize the monitoring alarm information to the event management unit, uniformly manage and distribute the handlers, and display the processing information related to the event.
Further, in the above flow orchestration engine system, the processing information related to the event, which is displayed by the event management unit, includes: monitor monitors the alarm information, CMDB triggers the alarm information and the flow arrangement self-construction event information.
Further, in the above process orchestration engine system, the change management module includes a normal change and a configuration change;
the normal change refers to that a user creates information, selects associated problem information and associated equipment, appoints an implementer and an auditor, and the implementer performs operation and feedback after approval of audit;
the configuration change refers to that a user sets the information of the changed equipment, an auditor is appointed to audit, and the system directly changes the submitted configuration information after the audit is passed.
Further, in the above process orchestration engine system, the product group management module is further configured to create a service directory after a product group is created, generate a service request, perform batch creation operation of a virtual machine in a service request work order, and perform management operation and resource quota management on created resources at the same time.
Further, in the above process orchestration engine system, the content of the data display performed by the data reporting module generating the reporting information includes, but is not limited to, one or more of the following: work order trend, work order status, work order priority, personnel handling work order quantity ranking, and statistics of all individual work orders.
Further, in the above flow arrangement engine system, the setting module includes a flow management unit, a user management unit, a service directory management unit, a form management unit, a retrieval unit, a service level agreement, a notification management unit, and a permission management unit.
Furthermore, in the process arrangement engine system,
the flow management unit is specifically used for customizing flows according to events and categories related to the flow arrangement engine system in the billboard management module;
the user management unit is specifically used for creating and managing user information;
the service directory management unit is specifically used for calling the process model created by the process management unit and the product group information created by the product group management module, and creating and generating a service directory;
the form management unit is used for customizing the form information and applying the form information to the process management unit;
the retrieval unit is used for recording knowledge information, providing a rich text form, and supporting global knowledge search through label classification;
the service level agreement is used for customizing service level agreement information;
the notification management unit is used for creating notification information which comprises a notification mode, notification rule setting and mailbox notification content setting;
and the authority management unit is used for creating the authority roles of the users and setting the authority for addition, deletion, modification and inquiry aiming at each functional module.
Compared with the prior art, the process arrangement engine system comprises: the system comprises a billboard management module, all work order modules, a data report module, a product group management module and a setting module; the billboard management module is used for displaying events and categories related to the process arrangement engine system, and each category displays detailed information of the events which need to be assigned, processed and processed currently; the all-work-order module is used for recording all work order information of events and types related to the process arrangement engine system in the billboard management module; the data report module is used for creating work order information of events and categories related to the process arrangement engine system in the billboard management module, generating report information and displaying data; the product group management module is connected with the cooperation integration module Devops and used for calling host resource template information of the Devops and establishing a product group virtual machine; the setting module is used for customizing the flow and the form information according to the events and the types related to the flow arrangement engine system in the billboard management module. The self-defined flow and the form of the flow arrangement engine system are suitable for different requirements of each enterprise, and the self-definition is convenient for users to adjust the flow by themselves, so that the flexibility is improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without inventive exercise.
FIG. 1 is a schematic diagram of a process orchestration engine system according to an embodiment of the present invention;
fig. 2 is a schematic diagram of an operating principle of the process orchestration engine system according to the embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the present invention will be described in further detail with reference to the accompanying drawings, and it is apparent that the described embodiments are only a part of the embodiments of the present invention, not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The following describes an example of the present invention in further detail with reference to the drawings attached in the specification.
As shown in fig. 1, the present invention provides a process orchestration engine system, including: the system comprises a billboard management module, all work order modules, a data report module, a product group management module and a setting module;
the billboard management module is mainly used for flatly and intensively displaying events and categories related to the process arrangement engine system, and each category displays detailed information of the events which need to be assigned, processed and processed currently;
the all-work-order module is used for recording all work order information of events and types related to the process arrangement engine system in the billboard management module;
the data report module is used for creating work order information of events and categories related to the process arrangement engine system in the billboard management module, generating report information and displaying data;
the product group management module is connected with the cooperation integration module Devops and used for calling host resource template information of the Devops and establishing a product group virtual machine;
the setting module is used for customizing the flow and the form information according to the events and the types related to the flow arrangement engine system in the billboard management module.
The flow of the invention can be self-defined, and a user can associate different forms to create a flow according to actual requirements; the form can also be customized, and the user can create corresponding field information according to the self requirement. In specific implementation, the user-defined flow and the form are created in the setting module, after the creation is completed and the service item is bound, the created flow information is displayed in a service request unit in the billboard management module, and a user can select the created flow through the service request to apply for corresponding work order information.
Specifically, the user can create a corresponding service request according to the self requirement to output the service work order, and the work order circulation process supports the transfer of each service line, namely if other personnel are needed to handle in each link, the work order can be transferred to the corresponding personnel through the transfer function.
The embodiment of the invention can customize the form and the flow on line, adapts to different requirements of each enterprise, is convenient for a user to adjust the flow by self, and improves the flexibility.
The kanban management module comprises a service request unit, an event management unit, a problem management unit and a change management unit. Specifically, the service request unit is used for providing operation and maintenance process management of different work orders, providing channels for users to request and receive standard services, and making an approval process for the services; the event management unit is used for recording, processing and closing events, performing management activities in the whole event process and checking event management logs in the later period; the problem management unit is used for proposing a designated handler in a problem mode, and a subsequent handler evaluates and makes a scheme for a problem event and confirms whether to trigger a change operation or not; and the change management module is connected with the configuration management module CMDB and is used for reading the IT resource configuration information of the configuration management module CMDB.
Specifically, in the embodiment of the present invention, all work order modules are used to record all work order information of the service request unit, the event management unit, the problem management unit, and the change management unit. The data report module creates the work order information of several units, such as a service request unit, an event management unit, a problem management unit, a change management unit and the like.
Preferably, the content of the data display of the report information generated by the data report module of the present invention includes, but is not limited to, one or more of the following: work order trend, work order status, work order priority, personnel handling work order quantity ranking, and statistics of all individual work orders. The data report module generates report information to display data in a form including but not limited to one or more of table display, chart display and report printout.
Preferably, the service request unit of the present invention includes a process creation step, a process audit step, a process execution step, a process closing step, and a process audit step. The service request unit comprises main process links of creating, auditing, executing, closing, afterwards auditing and the like, provides management of operation and maintenance processes of different work orders, provides a channel for a user to request and receive standard services, and makes an approval process aiming at the services.
In the problem management unit of the present invention, as shown in fig. 2, after a post-processor evaluates and formulates a solution to a problem event, it is possible to select whether to trigger a change operation. Meanwhile, the user can pay attention to detailed processing information such as the processing state of the problem in real time. The invention provides a relevant solution based on the problem, improves the service level and the operation efficiency of the IT system, enables the IT departments of enterprises to switch and position, provides active service and improves the satisfaction degree of users.
Preferably, the event management unit of the present invention is connected to the CMDB and the Monitor management module Monitor, and is specifically configured to synchronize the Monitor alarm information to the event management unit, uniformly manage and distribute the handlers, and display the processing information related to the event. Specifically, the processing information related to the event displayed by the event management unit includes: monitor monitors the alarm information, CMDB triggers the alarm information and the flow arrangement self-construction event information.
The embodiment of the invention can manage multi-dimensional (namely the Monitor management module Monitor and the configuration management module CMDB) alarm, the Monitor management module Monitor is associated with the configuration management module CMDB, the alarm is automatically converged according to the service or the host, and the problem of quick positioning of the user is helped through the service view angle. In a specific implementation, the event management unit automatically creates a work order and assigns a handler (associated person, such as an engineer) to track execution according to the monitoring management module Monitor and the configuration management module CMDB alarm information.
Preferably, the event management unit of the embodiment of the present invention supports recording of an alarm response event, a response time, and a response action (for example, a dispatch, a mail, a telephone call, etc.) of the associated person, and in implementation, the event management unit may record manually or automatically by the system. The event management unit of the invention automatically receives the monitoring management module Monitor and the CMDB alarm of the configuration management module, can realize automatic dispatching and obviously improves the operation and maintenance efficiency.
Preferably, the change management module according to the embodiment of the present invention includes two dimensions, namely, a normal change dimension and a configuration change dimension. And the normal change refers to that a user creates information, selects associated problem information and associated equipment, appoints an implementing person and an auditor, and after approval of audit, the implementing person performs operation and feedback until the change operation is completed. The configuration change refers to that a user sets the information of the changed equipment, selects the equipment to be changed, fills the information to be changed, appoints an auditor to audit, and directly changes the submitted configuration information by the system after the audit is passed.
In one implementation, as shown in FIG. 2, an event may generate a problem that may trigger a change. Specifically, on one hand, problems are located according to events, and then the problems are assigned to related personnel of related teams, the related teams select change events according to the problems, change approval is carried out through authority control after change, the change approval is carried out through change execution, if the change approval is not passed, the change is continued, the change is completed after the change execution is successful, the step of continuing returning to the change unsuccessfully is carried out, and alarm information is closed after the change is verified; on the other hand, when a problem work order is generated, a solution is formulated, specifically, related personnel of related teams directly formulate the solution, the formulated solution is stored in an FAQ retrieval unit (knowledge base), and after problem solution verification is closed, the FAQ can be directly checked in an event.
Further, the product group management module of the present invention is further configured to create a service directory after a product group is created, generate a service request, perform a batch creation operation of the virtual machine in a service request work order, and perform a management operation and a management of a resource quota on a resource after creation.
The product group management module calls host resource template information of a collaborative integration module Devops, self-service application of IT resources is realized in the process arrangement engine system through a service directory mode, and a user applies for various host resources in a self-service mode.
According to the embodiment of the invention, an Information Technology Infrastructure Library (ITIL) flow closed loop is formed according to an event management unit, a problem management unit and a change management unit, meanwhile, a self-service function is integrated, a resource directory of a cooperation integration module DevOps is used as a self-service module of an IT service management system, a user can apply for resources by self, and the IT service management system can support the whole IT life cycle.
Further, in the process arrangement engine system of the present invention, the setting module includes a process management unit, a user management unit, a service directory management unit, a form management unit, an FAQ retrieval unit (FRACT, faqrrieval and logging technology), an SLA Service Level Agreement (SLA), a notification management unit, and a rights management unit.
Specifically, the process management unit is specifically configured to customize processes for events and categories related to the process arrangement engine system in the billboard management module, that is, to customize processes for a service request unit, an event management unit, a problem management unit, and a change management unit. The user management unit is specifically configured to create and manage user information. The service directory management unit is specifically configured to invoke the process model created by the process management unit and the product group information created by the product group management module, create and generate a service directory in the service request unit, and a user can apply for creating corresponding work order information. The form management unit can customize the form information by a user and apply the form information to the process management unit. The FAQ retrieval unit is used for recording knowledge information, providing a rich text form and supporting global knowledge search through label classification. And the SLA service level agreement is used for customizing SLA service level agreement information. And the notification management unit is used for creating notification information which comprises a notification mode, notification rule setting and mailbox notification content setting. And the authority management unit is used for creating the authority roles of the users and setting the authority for addition, deletion, modification and inquiry aiming at each functional module.
The invention realizes self-service application of IT resources through the service directory, delivers IT resource end users in a service directory mode to apply for various applications and resources in a self-service mode, has perfect authority control, is internally provided with service lease management (the service request work order contains information filled in the lease), and the end users can check the service condition of the resources through self-monitoring and can directly and remotely operate the resources. According to the invention, through the automatic IT management process, the management automation enhancement is realized, and the IT production efficiency is improved. The IT system and the process arrangement engine system are directly connected together, the IT system is directly managed according to the process arrangement engine system, the process arrangement engine system management is realized, the enterprise management expense is reduced, and the management effectiveness is improved.
In summary, the process arrangement engine system of the invention can define forms and flows online, and is linked with the configuration management module CMDP, the monitoring management module Monitor and the collaborative integration module DevOps, and can receive multidimensional alarm to automatically create a worksheet and assign related responsible persons, and form an ITIL flow closed loop according to event management, problem management and change management, and meanwhile, integrate a self-service function, and can use a resource directory of the collaborative integration module DevOps as a self-service module of the IT service management system, so that a user can apply for resources by self, and the IT service management system can support the whole IT life cycle. The process arrangement engine system can self-define the process and the form aiming at different requirements of each enterprise, integrates the self-service function and improves the flexibility of the system.
While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the invention.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (10)
1. A process orchestration engine system comprising: the system comprises a billboard management module, all work order modules, a data report module, a product group management module and a setting module;
the billboard management module is used for displaying events and categories related to the process arrangement engine system, and each category displays detailed information of the events which need to be assigned, processed and processed currently;
the all-work-order module is used for recording all work order information of events and types related to the process arrangement engine system in the billboard management module;
the data report module is used for creating work order information of events and categories related to the process arrangement engine system in the billboard management module, generating report information and displaying data;
the product group management module is connected with the cooperation integration module Devops and used for calling host resource template information of the Devops and establishing a product group virtual machine;
the setting module is used for customizing the flow and the form information according to the events and the types related to the flow arrangement engine system in the billboard management module.
2. The process orchestration engine system according to claim 1, wherein the kanban management module comprises a service request unit, an event management unit, a problem management unit, and a change management unit;
the service request unit is specifically used for providing operation and maintenance process management of different work orders, providing channels for users to request and receive standard services, and making an approval process aiming at the services;
the event management unit is specifically used for recording, processing and closing events, performing management activities in the whole event process and checking event management logs in the later period;
the problem management unit is specifically used for proposing a designated handler in a problem mode, and a subsequent handler evaluates and makes a scheme for a problem event and confirms whether to trigger a change operation or not;
the change management module is connected with the configuration management module CMDB and is specifically used for reading IT resource configuration information of the configuration management module CMDB.
3. The process orchestration engine system according to claim 2, wherein the service request unit comprises a create process link, an audit process link, an execute process link, a close process link, and an audit process link.
4. The process orchestration engine system according to claim 2, wherein the event management unit is connected to the CMDB, the Monitor management module Monitor, and is specifically configured to synchronize the Monitor alarm information to the event management unit, manage and distribute the handlers in a unified manner, and display the process information related to the event.
5. The process orchestration engine system according to claim 4, wherein the event management unit exposes event-related process information including: monitor monitors the alarm information, CMDB triggers the alarm information and the flow arrangement self-construction event information.
6. The process orchestration engine system according to claim 2, wherein the change management module comprises normal changes and configuration changes;
the normal change refers to that a user creates information, selects associated problem information and associated equipment, appoints an implementer and an auditor, and the implementer performs operation and feedback after approval of audit;
the configuration change refers to that a user sets the information of the changed equipment, an auditor is appointed to audit, and the system directly changes the submitted configuration information after the audit is passed.
7. The process orchestration engine system according to claim 1, wherein the product group management module is further configured to create a service directory after creating the product group, generate a service request, perform a batch creation operation of the virtual machine in a service request work order, and perform a management operation and a resource quota management on the created resources at the same time.
8. The process orchestration engine system according to claim 1, wherein the data reporting module generates report information for data presentation, including but not limited to one or more of: work order trend, work order status, work order priority, personnel handling work order quantity ranking, and statistics of all individual work orders.
9. The process orchestration engine system according to claim 1, wherein the setup module comprises a process management unit, a user management unit, a service directory management unit, a form management unit, a retrieval unit, a service level agreement, a notification management unit, and a rights management unit.
10. The process orchestration engine system according to claim 9,
the flow management unit is specifically used for customizing flows according to events and categories related to the flow arrangement engine system in the billboard management module;
the user management unit is specifically used for creating and managing user information;
the service directory management unit is specifically used for calling the process model created by the process management unit and the product group information created by the product group management module, and creating and generating a service directory;
the form management unit is used for customizing the form information and applying the form information to the process management unit;
the retrieval unit is used for recording knowledge information, providing a rich text form, and supporting global knowledge search through label classification;
the service level agreement is used for customizing service level agreement information;
the notification management unit is used for creating notification information which comprises a notification mode, notification rule setting and mailbox notification content setting;
and the authority management unit is used for creating the authority roles of the users and setting the authority for addition, deletion, modification and inquiry aiming at each functional module.
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