CN114187020A - Customer relationship management system for home decoration industry - Google Patents
Customer relationship management system for home decoration industry Download PDFInfo
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- CN114187020A CN114187020A CN202111559391.7A CN202111559391A CN114187020A CN 114187020 A CN114187020 A CN 114187020A CN 202111559391 A CN202111559391 A CN 202111559391A CN 114187020 A CN114187020 A CN 114187020A
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- 230000000750 progressive effect Effects 0.000 abstract description 3
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Abstract
The invention discloses a customer relationship management system for home decoration industry, which belongs to a customer relationship management system and comprises a store module, a field module, a design module and a customer information management module, wherein the store module uploads information of an intended customer to the customer information management module, and the field module uploads house information data of a given customer to the customer information management module; the invention adopts a gradually-upgraded client information management mechanism, client information of clients in different stages is separately stored and is packed for transition, the clients can be orderly followed, the progressive service thought of the home decoration industry is met, the management is clear, the lost client information is stored, the client information inquiry unit inquires which stage the lost client is in, the client information inquiry unit can quickly communicate the client requirements according to the client information, the previous steps which are already served are skipped, the repeated operation is avoided, and the time and the labor consumption of follow-up are avoided.
Description
Technical Field
The invention belongs to a customer relationship management system, and particularly relates to a customer relationship management system for the home decoration industry.
Background
When a customer in the home decoration industry is served, steps of appointment meeting, appointment quantity room making, indoor design and the like are progressive, but some customers can contact multiple stores simultaneously, so that customer information among the stores is shared, the customer information is not comprehensive, repeated operation, follow-up time and labor consumption, high enterprise cost and management confusion are caused.
Disclosure of Invention
The invention aims to provide a customer relationship management system for home decoration industry, which has the advantages of customer information sharing, repeated operation avoidance, high customer management efficiency and clear management.
In order to achieve the purpose, the invention adopts the following technical scheme: a customer relationship management system for home decoration industry comprises a store module, a field module, a design module and a customer information management module, wherein the store module uploads information of an intended customer to the customer information management module, the field module uploads house information data of an appointed customer to the customer information management module, the design module uploads design scheme data of a signed customer to the customer information management module, and the customer information management module upgrades the information of the intended customer to the information of the appointed customer and upgrades the information of the appointed customer to the information of the signed customer.
As a further description of the above technical solution:
the client information management module comprises an intention client unit, an agreement client unit and a signing client unit, wherein the intention client unit stores information of an intention client, the agreement client unit stores information of the intention client upgraded from the intention client unit, the agreement client unit stores house information data of the agreement client, the signing client unit stores all information and data of the agreement client upgraded from the agreement client unit, and the signing client unit stores design scheme data of the signing client.
As a further description of the above technical solution:
the customer information management module also comprises an attrition customer unit which stores information of attrition customers in the intention customer unit and the exchange customer unit.
As a further description of the above technical solution:
and the field module is internally provided with a customer information matching unit, and the customer information matching unit acquires information of an intended customer of the intended customer unit.
As a further description of the above technical solution:
and the design module is internally provided with a customer information matching unit, and the customer information matching unit acquires the information of the appointed customer unit.
As a further description of the above technical solution:
and a customer information query unit is arranged in the store module and queries information of customers lost in the lost customer unit.
In summary, due to the adoption of the technical scheme, the invention has the beneficial effects that:
in the invention, a gradually-upgraded client information management mechanism is adopted, client information of clients in different stages is separately stored and packed for transition, so that the clients can be orderly followed up, the progressive service idea of the home decoration industry is met, the management is clear, the lost client information is stored, the client information inquiry unit inquires which stage the lost client is in, the client information inquiry unit can quickly communicate the client requirements according to the client information, the previously-served steps are skipped, the repeated operation is avoided, and the time and the labor consumption of follow-up are avoided.
Drawings
FIG. 1 is a system block diagram of a customer relationship management system for the home decoration industry.
Illustration of the drawings:
1. a store module; 2. a field module; 3. designing a module; 4. a customer information management module; 41. an intention client unit; 42. submitting a client unit; 43. a subscriber unit; 44. an attrition client unit; 5. a client information matching unit; 6. and a customer information inquiry unit.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, the present invention provides a technical solution: a customer relation management system for home decoration industry comprises an store module 1, a field module 2, a design module 3 and a customer information management module 4, wherein the store module 1 uploads information of an intended customer to the customer information management module 4, the field module 2 uploads house information data of an appointed customer to the customer information management module 4, the design module 3 uploads design scheme data of a signed customer to the customer information management module 4, and the customer information management module 4 upgrades the information of the intended customer to the information of the appointed customer and upgrades the information of the appointed customer to the information of the signed customer;
the client information management module 4 includes an intention client unit 41, an agreement client unit 42, and a contract client unit 43, the intention client unit 41 stores information of an intention client, the agreement client unit 42 stores information of an intention client upgraded from the intention client unit 41, the agreement client unit 42 stores house information data of an agreement client, the contract client unit 43 stores all information and data of an agreement client upgraded from the agreement client unit 42, the contract client unit 43 stores design plan data of an agreement client, the intention client upgrades to the agreement client after determining a demand, a site measurement person performs site measurement on a house, house information data obtained by the site measurement is entered into the site module 2, the site module 2 uploads the house information data to the agreement client unit 42 for storage, the agreement client upgrades to the contract client after determining a demand, the designer carries out indoor design according to house information data of a given client, then uploads design scheme data of the indoor design to the signing client unit 43, a gradually-upgraded client information management mechanism is adopted, client information of the client in different stages is separately stored and packaged for transition, the client can be orderly followed, the service idea of the home decoration industry is met, and the management is clear;
also included within customer information management module 4 is attrition customer unit 44, attrition customer unit 44 storing information about customers who are attrited in intent customer unit 41 and deal customer unit 42; the store module 1 is provided with a customer information query unit 6, the customer information query unit 6 queries information of customers lost in the lost customer unit 44, the lost customer information is stored, the customer information query unit 6 queries which stage the lost customers are in, communication of customer requirements can be rapidly carried out according to the information of the customers, the previous steps which are already served are skipped, repeated operation is avoided, and time and labor consumption during follow-up is avoided;
the field module 2 is provided with a customer information matching unit 5, the customer information matching unit 5 acquires information of an intended customer of the intended customer unit 41, the information of the intended customer can be accurately acquired, and the emphasis point of a field measurement room is consistent with the emphasis point of the customer;
the design module 3 is provided with a customer information matching unit 5, and the customer information matching unit 5 acquires the information of the appointed customer unit 42, so that the information of the appointed customer can be accurately acquired, and the emphasis point during indoor timing is ensured to be consistent with the emphasis point emphasized by the customer.
The working principle is as follows: firstly, the store below the line inputs the information of the intention customer recorded into the store module 1, the information of the intention customer is uploaded from the store module 1 to the intention customer unit 41 for storage, the field measurement personnel acquires the information of the intention customer unit 41 through the customer information matching unit 5, the field measurement personnel communicates with the intention customer to determine whether the field measurement is needed, if the customer needs the field measurement, the intention customer is upgraded to the appointed customer, the field measurement personnel is measuring the house on the spot, the house information data obtained by the field measurement is inputted into the field module 2, the field module 2 uploads the house information data to the intention customer unit 42 for storage, at this time, the intention customer unit 42 stores the information of the intention customer upgraded from the intention customer unit 41, if the customer does not need the field measurement, then the customer is marked as an attrition customer, the information of the intended customer corresponding to the attrition customer is transferred from the intended customer unit 41 to the attrition customer unit 44, then a design director or a designer communicates with a commitment customer to determine whether an indoor design is needed, if the customer needs the indoor design, the commitment customer is upgraded to a contracted customer, the designer performs the indoor design according to the house information data of the commitment customer, then the design plan data of the indoor design is uploaded to the contracted customer unit 43, at this time, the contracted customer unit 43 stores all the information and data of the commitment customer upgraded from the commitment customer unit 42, if the customer does not need the indoor design, the customer is marked as an attrition customer, the information of the commitment customer corresponding to the attrition customer is transferred from the commitment customer unit 42 to the attrition customer unit 44, finally, the online store is left before the information of the intended customer is entered, the information of the lost customers in the lost customer unit 44 needs to be queried by the customer information query unit 6 to store the lost customer information, and the customer information query unit 6 queries at which stage the lost customers are lost, so that the customer needs to be communicated quickly according to the customer information, and the previous steps that have been served are skipped, thereby avoiding repeated operation and time and labor consumption during follow-up.
The above description is only for the preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art should be considered to be within the technical scope of the present invention, and the technical solutions and the inventive concepts thereof according to the present invention should be equivalent or changed within the scope of the present invention.
Claims (6)
1. A customer relationship management system for the home decoration industry, characterized by: the system comprises a store module (1), a field module (2), a design module (3) and a customer information management module (4), wherein the store module (1) uploads information of an intended customer to the customer information management module (4), the field module (2) uploads house information data of an appointed customer to the customer information management module (4), the design module (3) uploads design scheme data of the appointed customer to the customer information management module (4), and the customer information management module (4) upgrades the information of the intended customer to the information of the appointed customer and upgrades the information of the appointed customer to the information of the appointed customer.
2. A customer relationship management system for home decoration industry according to claim 1, wherein the customer information management module (4) comprises an intention customer unit (41), an agreement customer unit (42) and a contract customer unit (43), the intention customer unit (41) stores information of an intention customer, the agreement customer unit (42) stores information of an intention customer upgraded from the intention customer unit (41), and the agreement customer unit (42) stores house information data of an agreement customer, the contract customer unit (43) stores all information and data of an agreement customer upgraded from the agreement customer unit (42), and the contract customer unit (43) stores design solution data of a contract customer.
3. A customer relationship management system for the home decoration industry according to claim 2, wherein the customer information management module (4) further comprises an attrition customer unit (44), and the attrition customer unit (44) stores information of attrited customers in the intention customer unit (41) and the agreement customer unit (42).
4. A customer relationship management system for home decoration industry according to claim 2, wherein a customer information matching unit (5) is provided in the field module (2), and the customer information matching unit (5) acquires information of an intended customer of the intended customer unit (41).
5. A customer relationship management system for home decoration industry according to claim 2, wherein a customer information matching unit (5) is provided in the design module (3), and the customer information matching unit (5) acquires information of a committed customer of the committed customer unit (42).
6. The customer relationship management system for the home decoration industry as claimed in claim 5, wherein the store module (1) is provided with a customer information query unit (6), and the customer information query unit (6) queries information of customers lost in the lost customer unit (44).
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111559391.7A CN114187020A (en) | 2021-12-17 | 2021-12-17 | Customer relationship management system for home decoration industry |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202111559391.7A CN114187020A (en) | 2021-12-17 | 2021-12-17 | Customer relationship management system for home decoration industry |
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| CN114187020A true CN114187020A (en) | 2022-03-15 |
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| CN202111559391.7A Pending CN114187020A (en) | 2021-12-17 | 2021-12-17 | Customer relationship management system for home decoration industry |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107609842A (en) * | 2017-09-22 | 2018-01-19 | 苏州大成有方数据科技有限公司 | A kind of decoration company's customer communication management system |
| CN107993002A (en) * | 2017-11-29 | 2018-05-04 | 东易日盛家居装饰集团股份有限公司 | Internet house ornamentation visitor storage management method and system |
| CN109784842A (en) * | 2018-12-28 | 2019-05-21 | 金螳螂家装电子商务（苏州）有限公司 | The customer data of a kind of assembling platform quickly follows up method |
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2021
- 2021-12-17 CN CN202111559391.7A patent/CN114187020A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107609842A (en) * | 2017-09-22 | 2018-01-19 | 苏州大成有方数据科技有限公司 | A kind of decoration company's customer communication management system |
| CN107993002A (en) * | 2017-11-29 | 2018-05-04 | 东易日盛家居装饰集团股份有限公司 | Internet house ornamentation visitor storage management method and system |
| CN109784842A (en) * | 2018-12-28 | 2019-05-21 | 金螳螂家装电子商务（苏州）有限公司 | The customer data of a kind of assembling platform quickly follows up method |
Non-Patent Citations (2)
| Title |
|---|
| "家装CRM客户管理系统", Retrieved from the Internet <URL:https://max.book118.com/html/2016/0527/44130090.shtm> * |
| 何荣华: "家装家装公司电子家装用户关系管理系统的设计与实现", 中国优秀硕士学位论文全文数据库信息科技辑, no. 01, 15 January 2018 (2018-01-15), pages 138 - 253 * |
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Address after: 215500 26th and 27th floors, South Building, No. 99, Jinshang Road, Suzhou Industrial Park, Suzhou area, China (Jiangsu) pilot Free Trade Zone, Suzhou, Jiangsu Applicant after: Golden Mantis digital technology (Suzhou) Co.,Ltd. Address before: 215500 26th and 27th floors, South Building, No. 99, Jinshang Road, Suzhou Industrial Park, Suzhou area, China (Jiangsu) pilot Free Trade Zone, Suzhou, Jiangsu Applicant before: GOLD MANTIS HOME DECORATION ELECTRONIC COMMERCE (SUZHOU) Co.,Ltd. |
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