CN114138949A - Tax intelligent question-answering customer service processing system - Google Patents
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Abstract
The invention discloses a tax intelligent question-answering customer service processing system, relates to the technical field of tax intelligent question-answering customer service processing, and aims to solve the problems that most of tax question-answering systems in the prior art can only process text information, some older people have difficulty in inputting texts and are difficult to operate, and some pictures related to tax bills cannot be directly imported for consultation, so that the tax bills are inconvenient to use, and the system processing efficiency is reduced. The output end of the client consultation module is connected with the input end of the question processing module, the output end of the question processing module is connected with the input end of the database management module, the output end of the database management module is connected with the input end of the answer generating module, the output end of the answer generating module is connected with the input end of the response output module, the input end of the database management module is connected with the output end of the response output module, and the client consultation module comprises a voice input module, a character input module and a picture input module.
Description
Technical Field
The invention relates to the technical field of tax intelligent question and answer customer service processing, in particular to a tax intelligent question and answer customer service processing system.
Background
The intelligent question-answering system orderly and scientifically arranges the accumulated unordered corpus information and establishes a knowledge-based classification model; the classification models can guide the newly added corpus consultation and service information, save human resources, improve the automation of information processing and reduce the operation cost of the website. The method is characterized in that common questions and answers about the basic conditions of governments and enterprises accumulated for many years on the basis of websites are organized into a standard question-answer library form so as to support intelligent question answering of various types of questions. The method is convenient for users, improves the working efficiency and improves the enterprise image.
However, most of the existing tax question-answering systems can only process text information, some older people have difficulty in inputting text and are not easy to operate, and some pictures related to tax bills cannot be directly imported for consultation, so that the tax bill-answering system is inconvenient to use, and the system processing efficiency is reduced; therefore, the existing requirements are not met, and a tax intelligent question-answering customer service processing system is provided for the requirement.
Disclosure of Invention
The invention aims to provide a tax intelligent question-answering customer service processing system, which solves the problems that most of tax question-answering systems proposed in the background technology can only process text information, some older people have difficulty in inputting texts and are difficult to operate, and some pictures related to tax bills cannot be directly imported for consultation, so that the tax bills are inconvenient to use, and the processing efficiency of the system is reduced.
In order to achieve the purpose, the invention provides the following technical scheme: the tax intelligent question-answering customer service processing system comprises a customer consultation module and electronic equipment, wherein the output end of the customer consultation module is connected with the input end of a question processing module, the output end of the question processing module is connected with the input end of the database management module, the output end of the database management module is connected with the input end of the answer generation module, the output end of the answer generation module is connected with the input end of the response output module, the input end of the database management module is connected with the output end of the response output module, the client consultation module comprises a voice input module, a text input module and a picture input module, the output end of the voice input module is connected with the input end of the character conversion module, the output end of the character input module is connected with the input end of the computer language conversion module, and the output end of the picture input module is connected with the input end of the character recognition module.
Preferably, the input end of the computer language conversion module is connected with the output ends of the character conversion module and the character recognition module.
Preferably, the problem processing module comprises a sentence shortening and sentence breaking module, a semantic analysis module and a real word extraction module.
Preferably, the database management module comprises a data retrieval module, an output end of the response output module is connected with an input end of the data receiving module, and an output end of the data receiving module is connected with an input end of the data storage module.
Preferably, the output end of the data storage module is connected with the input end of the matching comparison module, and the output end of the data retrieval module is connected with the input ends of the matching comparison module and the data storage module.
Preferably, the output end of the matching comparison module is connected with the input end of the data output module, and the output end of the data output module is connected with the input end of the answer generation module.
Preferably, the electronic equipment comprises a display screen, a support frame is arranged on one side of the display screen, a base is arranged at the bottom of the support frame, and the support frame, the display screen and the base are connected in a welded mode.
Preferably, one side of the display screen, which is far away from the support frame, is provided with a switch button, the top of the base is provided with an input disc, and the base and the input disc are connected in a sliding mode through a sliding groove.
Preferably, the surface of support frame is provided with the USB interface, one side of input dish is provided with the connecting rod, the top of connecting rod is provided with voice receiver, the connecting rod rotates through the pivot with the base and is connected.
Compared with the prior art, the invention has the beneficial effects that:
1. under the combined action of the input disc, the client consultation module, the character input module, the voice receiver, the voice input module, the character conversion module, the USB interface, the picture input module, the character recognition module and the computer language conversion module, a user can slide the input disc on the base and move the input disc out along the base so as to be convenient for the user to use, the user inputs problems into the client consultation module in a character form through the input disc and transmits the problems to the computer language conversion module for conversion of the computer language after receiving the problems, the user can also rotate the connecting rod so that the connecting rod and the voice receiver are erected on the base so as to be convenient for receiving human speech, and the voice is received by the voice input module and transmitted to the character conversion module and then transmitted to the computer language conversion module for conversion of the computer language after being converted into characters, the user can also insert the USB storing the picture of the question of the tax bill into a USB interface, thereby leading the tax bill into the picture input module, the picture input module transmits to the character recognition module, and then transmits to the computer language conversion module to convert the computer language, and the user can have various forms of consultation modes, thereby being convenient for the user to consult the tax problem, meeting the popular requirement, being more convenient and rapid to use and improving the efficiency of the system for processing the problem;
2. through the cooperation among the response output module, the data receiving module and the data storage module, the response output module outputs the final answer to the user interface for answering the tax question, and simultaneously inputs the generated final answer to the data receiving module in the database management module and the data receiving module inputs the final answer to the data storage module for storage, so that the tax intelligent question-answering customer service system can learn to grow in each question-answer, and is favorable for better answering and faster response speed when encountering the same kind of questions next time.
Drawings
FIG. 1 is a flow chart of an intelligent tax question and answer customer service processing system according to the present invention;
FIG. 2 is a schematic diagram of a client consulting module according to the present invention;
FIG. 3 is a block diagram of a problem handling module according to the present invention;
FIG. 4 is a schematic diagram of a database management module according to the present invention;
fig. 5 is a schematic structural diagram of an electronic device according to the present invention.
In the figure: 1. a client consultation module; 2. a problem processing module; 3. a database management module; 4. an answer generation module; 5. a response output module; 6. a voice input module; 7. a text input module; 8. a character conversion module; 9. a computer language conversion module; 10. a sentence-shortening and sentence-cutting module; 11. a semantic analysis module; 12. a real word extraction module; 13. a data retrieval module; 14. a matching comparison module; 15. a data storage module; 16. a data output module; 17. a data receiving module; 18. a display screen; 19. a base; 20. an input disc; 21. a support frame; 22. a connecting rod; 23. a voice receiver; 24. a switch button; 25. a picture input module; 26. a character recognition module; 27. an electronic device; 28. and a USB interface.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments.
Referring to fig. 1-5, an embodiment of the present invention is shown: the tax intelligent question-answering customer service processing system comprises a customer consultation module 1 and an electronic device 27, wherein the output end of the customer consultation module 1 is connected with the input end of a question processing module 2, the output end of the question processing module 2 is connected with the input end of a database management module 3, the output end of the database management module 3 is connected with the input end of an answer generating module 4, the output end of the answer generating module 4 is connected with the input end of a response output module 5, the input end of the database management module 3 is connected with the output end of the response output module 5, the customer consultation module 1 comprises a voice input module 6, a character input module 7 and a picture input module 25, the output end of the voice input module 6 is connected with the input end of a character conversion module 8, the output end of the character input module 7 is connected with the input end of a computer language conversion module 9, and the output end of the picture input module 25 is connected with the input end of a character recognition module 26, the user can slide the input disc 20 on the base 19 and move it out along the base 19 for the user to use, the user inputs the question into the client consultation module 1 in the form of words through the input disc 20, the words are received by the word input module 7 and transmitted to the computer language conversion module 9 for the conversion of the computer language, the user can also rotate the connecting rod 22 to make the connecting rod 22 and the voice receiver 23 stand on the base 19 for the convenience of receiving the speaking of the person, and the voice is received by the voice input module 6 and transmitted to the word conversion module 8, converted into words and transmitted to the computer language conversion module 9 for the conversion of the computer language, the user can also insert the USB with the picture of the tax bill into the USB interface 28, thereby importing the tax bill into the picture input module 25, the picture input module 25 transmits to the word recognition module 26, and then the tax affair information is transmitted to the computer language conversion module 9 to convert the computer language, so that various consultation modes can be provided, the tax affair information can be more conveniently and quickly used, a user can conveniently consult the tax affair problem, and the problem processing efficiency of the system is improved.
Further, the input end of the computer language conversion module 9 is connected with the output ends of the character conversion module 8 and the character recognition module 26, so that the questioning modes of various problems exist, and finally the questioning modes are converted into computer languages through the computer language conversion module 9, so that the popular requirements are met, and the use is more convenient and rapid.
Further, the problem processing module 2 includes a sentence shortening and sentence interrupting module 10, a semantic analysis module 11 and a real word extraction module 12, the problem of the user is input into the problem processing module 2, the sentence shortening and sentence interrupting module 10, the semantic analysis module 11 and the real word extraction module 12 in the problem processing module 2 extract the problem information, and the problem information is processed and extracted in various forms.
Further, the database management module 3 comprises a data retrieval module 13, the output end of the response output module 5 is connected with the input end of the data receiving module 17, the output end of the data receiving module 17 is connected with the input end of the data storage module 15, the response output module 5 outputs the final answer to the user interface to solve the tax question, and simultaneously, the generated final answer is input to the data receiving module 17 in the database management module 3 and is input to the data storage module 15 by the data receiving module 17 to be stored, so that the tax intelligent question and answer service system can learn to grow in each question and answer, and the tax intelligent question and answer service system is favorable for better answering and faster response speed when encountering the same kind of questions next time.
Further, the output end of the data storage module 15 is connected with the input end of the matching comparison module 14, the output end of the data retrieval module 13 is connected with the input ends of the matching comparison module 14 and the data storage module 15, the data retrieval module 13 retrieves the question information in the data storage module 15, the retrieved answer is input into the matching comparison module 14, the data retrieval module 13 also transmits the original question information to the matching comparison module 14 for matching of the best question and answer, thereby being beneficial to obtaining the best answer and effectively improving the final solution rate of the question.
Furthermore, the output end of the matching comparison module 14 is connected with the input end of the data output module 16, the output end of the data output module 16 is connected with the input end of the answer generation module 4, the matching comparison module 14 inputs the best answer into the data output module 16, then the data output module 16 outputs the database management module 3, the best answer is input into the answer generation module 4, the answer information is organized and integrated, and then the best answer is output to the user interface by the answer output module 5 to solve the tax question, so that the readability of the answer provided by the system for the user can be effectively improved.
Further, electronic equipment 27 is including display screen 18, and one side of display screen 18 is provided with support frame 21, and the bottom of support frame 21 is provided with base 19, and support frame 21, display screen 18 and base 19 welded connection, welded connection make electronic equipment 27's whole more firm, have improved electronic equipment 27's life upper limit.
Further, one side that support frame 21 was kept away from to display screen 18 is provided with shift knob 24, the top of base 19 is provided with input disc 20, and base 19 passes through spout sliding connection with input disc 20, the user uses electronic equipment 27 to carry out the consultation of tax problem, shift knob 24 on the pressing display screen 18, electronic equipment 27 starts to open, the user can be through twitching input disc 20, make input disc 20 slide on base 19, and shift out along base 19, be convenient for the user to use, also possible accomodating of input disc 20 when not using, do not take up the space more sparingly.
Further, the surface of support frame 21 is provided with USB interface 28, the user can be with the USB who deposits the picture of tax bill inquiry, insert USB interface 28, thereby leading-in picture input module 25 to the tax bill, directly inquire the inquiry of tax bill, the treatment effeciency of system has been improved, one side of input disc 20 is provided with connecting rod 22, the top of connecting rod 22 is provided with voice receiver 23, connecting rod 22 rotates through the pivot with base 19 to be connected, user rotatable connecting rod 22, make connecting rod 22 and voice receiver 23 upright on base 19, conveniently receive people speaking, be convenient for some elderly people carry out the consultation of tax problem.
The working principle is as follows: when in use, a user uses the electronic equipment 27 to consult tax problems, presses the switch button 24 on the display screen 18, the electronic equipment 27 is started to be opened, the user can slide the input disc 20 on the base 19 and move the input disc 20 out along the base 19 for the user to use, the user inputs the problems into the client consulting module 1 in the form of characters through the input disc 20, receives the problems by the character input module 7 and transmits the problems to the computer language conversion module 9 for the conversion of computer languages, the user can also rotate the connecting rod 22 to enable the connecting rod 22 and the voice receiver 23 to stand on the base 19 for the convenience of receiving human speech, the voice is received by the voice input module 6 and transmitted to the character conversion module 8, the converted characters are transmitted to the computer language conversion module 9 for the conversion of computer languages, and the user can also use the USB with tax bill pictures, the tax bill is inserted into the USB interface 28, so that the tax bill is guided into the picture input module 25, the picture input module 25 transmits to the character recognition module 26 and then transmits to the computer language conversion module 9 for computer language conversion, various consultation modes can be provided, the use is more convenient and faster, the user can consult the tax question conveniently, the question converted into the computer language is input into the question processing module 2, the sentence shortening and interrupting module 10, the semantic analysis module 11 and the real word extraction module 12 in the question processing module 2 extract the question information and transmit the question information to the data retrieval module 13 in the database management module 3, the data retrieval module 13 retrieves the question information in the data storage module 15, the retrieved answer is input into the matching comparison module 14, the data retrieval module 13 also transmits the original question information to the matching comparison module 14, the matching of the best question and answer is carried out, then the data output module 16 outputs the database management module 3, the answer is input into the answer generation module 4, the answer information is organized and integrated, the answer output module 5 outputs the answer to the user interface for solving the tax question, meanwhile, the answer output module 5 also inputs the generated final answer into the data receiving module 17 in the database management module 3, and the final answer is input into the data storage module 15 for storage through the data receiving module 17, so that the tax intelligent question and answer customer service system can learn to grow in each question and answer, and the matching of the best question and answer and the faster response speed when encountering the same kind of question next time are facilitated.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential attributes thereof. The present embodiments are therefore to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Claims (9)
1. Tax intelligence ask-answer customer service processing system, including client consultation module (1) and electronic equipment (27), its characterized in that: the output end of the client consultation module (1) is connected with the input end of the question processing module (2), the output end of the question processing module (2) is connected with the input end of the database management module (3), the output end of the database management module (3) is connected with the input end of the answer generating module (4), the output end of the answer generating module (4) is connected with the input end of the response output module (5), the input end of the database management module (3) is connected with the output end of the response output module (5), the client consultation module (1) comprises a voice input module (6), a character input module (7) and a picture input module (25), the output end of the voice input module (6) is connected with the input end of the character conversion module (8), the output end of the character input module (7) is connected with the input end of the computer language conversion module (9), the output end of the picture input module (25) is connected with the input end of the character recognition module (26).
2. The tax intelligent question and answer customer service processing system according to claim 1, wherein: the input end of the computer language conversion module (9) is connected with the output ends of the character conversion module (8) and the character recognition module (26).
3. The tax intelligent question and answer customer service processing system according to claim 1, wherein: the problem processing module (2) comprises a sentence contraction and sentence interruption module (10), a semantic analysis module (11) and a real word extraction module (12).
4. The tax intelligent question and answer customer service processing system according to claim 1, wherein: the database management module (3) comprises a data retrieval module (13), the output end of the response output module (5) is connected with the input end of the data receiving module (17), and the output end of the data receiving module (17) is connected with the input end of the data storage module (15).
5. The tax intelligent question and answer customer service processing system according to claim 4, wherein: the output end of the data storage module (15) is connected with the input end of the matching comparison module (14), and the output end of the data retrieval module (13) is connected with the input ends of the matching comparison module (14) and the data storage module (15).
6. The tax intelligent question and answer customer service processing system according to claim 5, wherein: the output end of the matching comparison module (14) is connected with the input end of the data output module (16), and the output end of the data output module (16) is connected with the input end of the answer generation module (4).
7. The tax intelligent question and answer customer service processing system according to claim 1, wherein: electronic equipment (27) is including display screen (18), one side of display screen (18) is provided with support frame (21), the bottom of support frame (21) is provided with base (19), support frame (21), display screen (18) and base (19) welded connection.
8. The tax intelligent question and answer customer service processing system according to claim 7, wherein: one side that support frame (21) were kept away from in display screen (18) is provided with shift knob (24), the top of base (19) is provided with input dish (20), and base (19) and input dish (20) pass through spout sliding connection.
9. The tax intelligent question and answer customer service processing system according to claim 8, wherein: the surface of support frame (21) is provided with USB interface (28), one side of input dish (20) is provided with connecting rod (22), the top of connecting rod (22) is provided with pronunciation receiver (23), connecting rod (22) are connected through the pivot rotation with base (19).
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| CN110990544A (en) * | 2019-11-01 | 2020-04-10 | 上海百事通信息技术股份有限公司 | Intelligent question-answering platform for legal consultation |
| CN111400469A (en) * | 2020-03-12 | 2020-07-10 | 法雨科技(北京)有限责任公司 | Intelligent generation system and method for voice question answering |
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- 2021-10-28 CN CN202111264366.6A patent/CN114138949A/en active Pending
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| KR20130126046A (en) * | 2012-05-10 | 2013-11-20 | 얄리주식회사 | Question answering doll using speech recognition |
| CN106649561A (en) * | 2016-11-10 | 2017-05-10 | 复旦大学 | Intelligent question-answering system for tax consultation service |
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