CN114095883B

CN114095883B - Fixed telephone terminal communication method, device, computer equipment and storage medium

Info

Publication number: CN114095883B
Application number: CN202111211192.7A
Authority: CN
Inventors: 刘巍巍; 李亚楠; 甘颖新; 王娜娜; 胡亚军; 刘蔚; 韩克霞; 张希波; 刘建中; 尹瑛; 黄玉彬; 柏华英; 谌秋实; 成静; 辛艳; 刘琼洁; 樊琪; 丁琦
Original assignee: Pla 61623
Current assignee: Pla 61623
Priority date: 2021-10-18
Filing date: 2021-10-18
Publication date: 2023-07-14
Anticipated expiration: 2041-10-18
Also published as: CN114095883A

Abstract

The application relates to a fixed telephone terminal communication method, a fixed telephone terminal communication device, computer equipment and a storage medium. The method comprises the following steps: receiving a communication request of a fixed telephone terminal carrying a calling user identifier; according to the communication request, obtaining a corresponding called user identifier; after the communication authority verification is passed according to the calling user identification and the called user identification, a communication content prompt is input in a feedback manner to the fixed telephone terminal; receiving communication audio data uploaded by a fixed telephone terminal, and converting the communication audio data into communication text data; pushing the communication text data to the called user corresponding to the called user identifier. The method can realize that the user uses the fixed telephone terminal to send the short message to the called user under the condition of ensuring the safety.

Description

Fixed telephone terminal communication method, device, computer equipment and storage medium

Technical Field

The present invention relates to the field of communications technologies, and in particular, to a method and apparatus for communicating with a fixed phone terminal, a computer device, and a storage medium.

Background

With the development of communication technology, a fixed telephone is a telephone fixed at a certain position and not moving, and is different from a mobile telephone (such as a mobile phone), and is used for enterprises. A landline telephone is one of the important communication tools, which uses a microphone in the telephone to modulate the current voltage on a telephone line through vibration of sound, that is, converts sound into a voltage signal to be transmitted to the telephone at the other end through the telephone line, and then uses a microphone to convert the voltage signal into a sound signal. However, compared with a mobile phone, the function of the fixed phone has some drawbacks, for example, the fixed phone can not send a short message to a user on the premise of ensuring communication security like the mobile phone, which generally only supports the conventional voice call function, thus greatly limiting the applicable scenario of the fixed phone.

Disclosure of Invention

In view of the foregoing, it is desirable to provide a method, an apparatus, a computer device, and a storage medium for implementing a fixed phone terminal to send a short message on the premise of ensuring communication security.

A method for fixed telephone terminal communication, the method comprising:

receiving a communication request of a fixed telephone terminal carrying a calling user identifier;

according to the communication request, obtaining a corresponding called user identifier;

after the communication authority verification is passed according to the calling user identification and the called user identification, a communication content prompt is input in a feedback manner to the fixed telephone terminal;

receiving communication audio data uploaded by a fixed telephone terminal, and converting the communication audio data into communication text data;

pushing the communication text data to the called user corresponding to the called user identifier.

In one embodiment, according to the communication request, obtaining the corresponding called user identifier includes:

communication permission verification is carried out according to the calling user identification;

when the communication permission passes the verification, feeding back a communication permission prompt to the fixed telephone terminal;

and receiving the called user identification uploaded by the fixed telephone terminal.

In one embodiment, the method further comprises:

acquiring a calling user grade corresponding to the calling user identifier and a called user grade corresponding to the called user identifier;

Determining the user grade difference between the calling user grade and the called user grade, and comparing the user grade difference with a preset grade difference threshold;

and when the user level difference is not greater than a preset level difference threshold, determining that the communication authority passes verification.

In one embodiment, when the communication authority verification is passed according to the calling user identifier and the called user identifier, the step of inputting the communication content prompt to the fixed phone terminal in a feedback manner includes:

after the communication authority verification is passed according to the calling user identification and the called user identification, generating and feeding back a communication user confirmation prompt to the fixed telephone terminal according to the called user identification;

receiving confirmation feedback of a communication user uploaded by a fixed telephone terminal;

when the communication user confirms that the feedback characterization is correct, the feedback records a communication content prompt to the fixed telephone terminal;

and when the communication user confirms that the feedback is characterized as user error, returning to the step of acquiring the corresponding called user identification according to the communication request.

In one embodiment, generating and feeding back a communication user confirmation prompt to the fixed telephone terminal according to the called user identification includes:

detecting whether a renamed called user exists according to the called user identification;

when the renamed called user does not exist, generating and feeding back a confirmation prompt of the communication user to the fixed telephone terminal according to the called user identification;

When the called party with the double name exists, the called party double name prompt is fed back to the fixed telephone terminal, the called party distinguishing mark corresponding to the called party double name prompt is obtained, and the communication user confirmation prompt is generated and fed back to the fixed telephone terminal according to the called party mark and the called party distinguishing mark.

In one embodiment, pushing the communication text data to the called user corresponding to the called user identifier includes:

performing voice synthesis according to the communication text data, and generating and pushing a communication content confirmation prompt to the fixed telephone terminal;

acquiring communication content confirmation feedback uploaded by a fixed telephone terminal;

when the communication content confirms that the feedback is characterized as correct, pushing communication text data to a called user corresponding to the called user identifier;

when the communication content confirmation feedback is characterized as content error, extracting error prompt information in the communication content confirmation feedback, updating the communication text data according to the error prompt information, and pushing the updated communication text data to a called user corresponding to the called user identifier.

In one embodiment, updating the communication text data according to the error prompt includes:

comparing the error prompt information with the communication text data, extracting text to be updated from the error prompt information, and determining a region to be updated in the communication text data;

And updating the text to be updated to the area to be updated.

A fixed telephone terminal communication device, the device comprising:

the receiving module is used for receiving a communication request of the fixed telephone terminal carrying the calling user identification;

the acquisition module is used for acquiring the corresponding called user identification according to the communication request;

the feedback module is used for feeding back and inputting a communication content prompt to the fixed telephone terminal after the communication authority verification is passed according to the calling user identification and the called user identification;

the audio conversion module is used for receiving communication audio data uploaded by the fixed telephone terminal and converting the communication audio data into communication text data;

and the pushing module is used for pushing the communication text data to the called user corresponding to the called user identifier.

A computer device comprising a memory storing a computer program and a processor which when executing the computer program performs the steps of:

A computer readable storage medium having stored thereon a computer program which when executed by a processor performs the steps of:

According to the fixed telephone terminal communication method, device, computer equipment and storage medium, after receiving a communication request of the fixed telephone terminal carrying the calling user identification, the corresponding called user identification is obtained according to the communication request, after communication permission verification is carried out according to the calling user identification and the called user identification, a communication content prompt is input in feedback to the fixed telephone terminal, whether the calling user has permission to communicate with the called user or not can be verified, communication safety is ensured, after the verification is passed, the communication audio data can be prompted to be fed back by the calling user by utilizing the communication content prompt, so that after the communication audio data uploaded by the fixed telephone terminal are received, the communication audio data can be converted into communication text data, the communication text data is pushed to the called user corresponding to the called user identification, and the purpose that a user sends a short message to the called user under the condition that the safety is ensured by using the fixed telephone terminal is achieved.

Drawings

FIG. 1 is an application environment diagram of a method for communicating with a fixed telephone terminal in one embodiment;

fig. 2 is a flow chart of a method for communicating with a fixed telephone terminal in one embodiment;

fig. 3 is a flow chart of a communication method of a fixed phone terminal in another embodiment;

fig. 4 is a block diagram of a fixed telephone terminal communication device in one embodiment;

fig. 5 is an internal structural diagram of a computer device in one embodiment.

Detailed Description

In order to make the objects, technical solutions and advantages of the present application more apparent, the present application will be further described in detail with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the present application.

The fixed telephone terminal communication method provided by the application can be applied to an application environment shown in fig. 1. Wherein the fixed telephone terminal 102 communicates with the server 104 via a network. When a calling party using the fixed telephone terminal 102 needs to send a short message to a called party using a mobile telephone, a communication request of the fixed telephone terminal 102 carrying a calling party identifier is sent to the server 104, the server 104 receives the communication request of the fixed telephone terminal 102 carrying the calling party identifier, obtains a corresponding called party identifier according to the communication request, feeds back and inputs a communication content prompt to the fixed telephone terminal 102 after communication authority verification is passed according to the calling party identifier and the called party identifier, receives communication audio data uploaded by the fixed telephone terminal 102, converts the communication audio data into communication text data, and pushes the communication text data to a called party 106 corresponding to the called party identifier. The server 104 may be implemented as a stand-alone server or a server cluster including a plurality of servers.

In one embodiment, as shown in fig. 2, a method for communication between fixed-line terminals is provided, and the method is applied to the server in fig. 1 for illustration, and includes the following steps:

step 202, receiving a communication request of a fixed telephone terminal carrying a calling user identifier.

The calling user identification refers to identification for representing the identity of the calling user. For example, the calling subscriber identity may specifically refer to a fixed telephone terminal number of the calling subscriber. The communication request of the fixed telephone terminal refers to a request that a calling user using the fixed telephone terminal needs to send a short message to a called user using the mobile telephone.

Specifically, when a calling party using a fixed phone terminal needs to send a short message to a called party using a mobile phone, a communication request of the fixed phone terminal carrying a calling party identifier is sent to a server through the fixed phone terminal, and the server receives the communication request of the fixed phone terminal carrying the calling party identifier. For example, when a calling party using a fixed phone terminal needs to send a short message to a called party using a mobile phone, a communication request of the fixed phone terminal carrying the calling party identifier can be sent to a server by dialing the fixed phone terminal, that is, the fixed phone terminal is used for dialing to establish connection with the server, and the dialed fixed phone terminal corresponds to the server.

Step 204, obtaining the corresponding called user identification according to the communication request.

Specifically, after receiving a communication request of the fixed phone terminal, the server performs communication permission verification on the calling user according to the calling user identifier carried in the communication request, namely, verifies whether the calling user has permission to send a short message, and when the calling user has permission to send the short message, namely, after the communication permission verification is passed, the server feeds back a communication permission prompt to prompt the calling user to feed back the called user identifier so as to acquire the called user identifier corresponding to the communication request.

Specifically, after receiving the communication permission prompt through the fixed phone terminal, the calling user can upload the called user identifier corresponding to the communication request to the server through the fixed phone terminal. It should be noted that, here, the called user identifier uploaded by the calling user is audio data, and the server performs voice recognition and semantic understanding on the audio data after receiving the audio data to determine the user intention. Furthermore, a communication permission list is pre-stored in the server, and the server can verify whether the calling user has permission to send the short message by inquiring the communication permission list according to the calling user identification.

And step 206, after the communication authority verification is passed according to the calling user identification and the called user identification, feeding back and inputting the communication content prompt to the fixed telephone terminal.

Specifically, after receiving the called user identifier, the server also needs to verify whether the calling user has permission to send a short message to the called user corresponding to the called user identifier, i.e. performs communication permission verification, so as to ensure security. And the server further pushes a communication user confirmation prompt to the fixed telephone terminal only when the communication authority verification is passed so as to confirm whether the determined called user corresponding to the called user identification is correct or not to the calling user, and feeds back and inputs a communication content prompt to the fixed telephone terminal after the calling user confirms that the called user is correct so as to prompt the calling user to upload communication audio data through the fixed telephone terminal, wherein the communication audio data corresponds to the short message content which the calling user wants to send to the called user. When the communication authority verification is not passed, the calling user does not have the authority of sending the short message to the called user corresponding to the called user identification, and the server feeds back the prompt of the lack of the authority of sending the short message and ends the current flow.

Further, if the calling user confirms that the called user is incorrect, the server returns to the step of acquiring the corresponding called user identifier according to the communication request, acquires the corresponding called user identifier again according to the communication request, and confirms again to the calling user whether the confirmed called user corresponding to the called user identifier is correct or not until the calling user confirms that the called user is correct, and feeds back the input communication content to the fixed telephone terminal.

And step 208, receiving the communication audio data uploaded by the fixed telephone terminal, and converting the communication audio data into communication text data.

Specifically, after receiving the prompt of inputting the communication content, the calling user uploads communication audio data to the server, and after receiving the communication audio data uploaded by the fixed phone terminal, the server converts the communication audio data into communication text data through voice recognition and semantic understanding, namely, the server firstly performs voice recognition on the communication audio data, converts the communication audio data into corresponding text, and then utilizes semantic understanding to convert the corresponding text into the corresponding communication text data on the basis of understanding the intention of the user.

Where speech recognition is the conversion of a speech signal into a responsive text by an analysis and understanding process, speech recognition generally includes three steps of preprocessing, feature extraction and decoding. The preprocessing comprises the links of filtering environmental noise, enhancing voice and the like, the feature extraction refers to extracting feature vectors from the preprocessed voice signals, and the decoding refers to converting the preprocessed voice signals into corresponding words by utilizing the feature vectors. Semantic understanding means that semantic representation of natural language is obtained through analysis of grammar, semantics and speech, in this embodiment, converted text obtained through speech recognition is analyzed, and communication text data is obtained on the basis of understanding user intention. Further, the semantic understanding mode may be that corresponding words obtained by voice recognition are decomposed into words or phrases according to natural language habit, and then the separated words are put into each semantic slot according to preset rules to realize the user intended understanding, wherein the preset rules can be set according to the needs.

Step 210, pushing the communication text data to the called user corresponding to the called user identifier.

Specifically, after the communication text data is obtained, the server performs voice synthesis according to the communication text data to generate and push a communication content confirmation prompt, prompt the calling user to confirm whether the communication text data identified by the server is correct, when the calling user confirms that the communication text data is correct, the server directly pushes the communication text data to the called user corresponding to the called user identifier, when the calling user considers that the communication text data is incorrect, the server further needs to update the communication text data according to the feedback of the calling user, confirms whether the updated communication text data is correct to the calling user, and pushes the updated communication text data to the called user corresponding to the called user identifier until the calling user confirms that the updated communication text data is correct. The communication text data herein refers to the content of the short message to be sent to the called party, and for example, after converting the communication audio data into the communication text data, the server may push a communication content confirmation prompt such as "please ask your short message content be (communication text data)".

After obtaining the communication text data, the server obtains a voice template corresponding to the communication content confirmation prompt, fills the communication text data into the voice template corresponding to the communication content confirmation prompt, synthesizes voice of the voice template corresponding to the communication content confirmation prompt after filling the communication text data, generates the communication content confirmation prompt, and pushes the communication content confirmation prompt. In the present application, the communication permission prompt, the communication user confirmation prompt, the input communication content prompt, and the like are all obtained by speech synthesis, and a speech template corresponding to each prompt is stored in advance in the server. The communication permission prompt can be obtained by directly carrying out voice synthesis on the corresponding voice operation template, and the communication user confirmation prompt can be obtained by firstly matching the called user identifier and the corresponding voice operation template and then carrying out voice synthesis on the matched voice operation information. The input communication content prompt can be directly obtained by performing voice synthesis on the corresponding voice operation template.

Further, when the communication text data is pushed to the called user corresponding to the called user identifier, the server obtains called user number information corresponding to the called user according to the called user identifier, and determines whether text encryption is needed when the communication text data is pushed according to the called user number information. The called user number information is pre-stored in a user address book, the user address book is pre-stored in a database, and the called user number information can be directly obtained by utilizing a called user identification to query. Specifically, when the called user number information includes a secret number, it indicates that the called user has the secret number, and the server needs to encrypt the communication text data when pushing the communication text data to the called user, so as to realize encrypted transmission. When the called user number information does not include the secret number, the fact that the called user does not have the secret number is indicated, and the server directly pushes communication text data to the called user, so that encryption is not needed. Note that, the manner of performing text encryption may be encoding each single word by pre-agreed word encoding, and the manner of performing text encryption is not particularly limited in this embodiment.

According to the fixed telephone terminal communication method, after the communication request of the fixed telephone terminal carrying the calling user identification is received, the corresponding called user identification is obtained according to the communication request, when the communication authority verification is passed according to the calling user identification and the called user identification, the communication content prompt is fed back to the fixed telephone terminal, so that whether the calling user has the authority to communicate with the called user or not can be verified, communication safety is ensured, after the verification is passed, the calling user can be prompted to feed back communication audio data by utilizing the communication content prompt, therefore, after the communication audio data uploaded by the fixed telephone terminal is received, the communication audio data can be converted into communication text data, the communication text data is pushed to the called user corresponding to the called user identification, and the user can send a short message to the called user under the condition that the safety is ensured by using the fixed telephone terminal.

The communication permission verification is to verify whether the calling user corresponding to the calling user identifier has permission to send the short message. The called user identity refers to an identity used to characterize the identity of the called user. For example, the called user identification may specifically refer to the telephone number of the called user. For another example, the called user identification may specifically refer to the name of the called user. For another example, when the called subscriber is a group, the called subscriber identifier may specifically be a group name, where the group specifically may refer to a department, such as an administrative department, a scientific department, and the like.

Specifically, after receiving a communication request of the fixed phone terminal, the server performs communication permission verification on the calling user according to the calling user identifier carried in the communication request to verify whether the calling user has permission to send a short message, and when the calling user has permission to send the short message, that is, after the communication permission verification is passed, the server feeds back a communication permission prompt to prompt the calling user to feed back the called user identifier, and after the calling user receives the communication permission prompt through the fixed phone terminal, the calling user can feed back the corresponding called user identifier to the server through the fixed phone terminal. It should be noted that, here, the called user fed back is identified as audio data, and the server performs voice recognition and semantic understanding on the audio data after receiving the audio data to determine the user intention. Furthermore, a communication permission list is pre-stored in the server, and the server can verify whether the calling user has permission to send the short message by inquiring the communication permission list according to the calling user identification.

For example, after the communication permission verification is passed, the server may feedback a communication permission prompt, such as "ask you for who to send a short message to" to prompt the calling user to feedback the called user identifier, and after the calling user receives the communication permission prompt through the fixed phone terminal, the calling user may feedback the phone number or name or group name of the corresponding called user to the server through the fixed phone terminal.

In this embodiment, the communication permission verification is performed according to the calling user identifier, and after the communication permission verification is passed, a communication permission prompt is fed back to the fixed phone terminal, and the called user identifier uploaded by the fixed phone terminal is received, so that the communication permission verification can be performed on the calling user, so as to ensure the communication security.

In one embodiment, the method further comprises:

The calling user grade refers to the communication authority grade of the calling user, the called user grade refers to the communication authority grade of the called user, and only the calling user and the called user with the communication authority grade close to each other can communicate.

Specifically, a user grade table is pre-stored in the server, the server can determine the calling user grade by inquiring the user grade table by using the calling user identification, the called user grade can be determined by inquiring the user grade table by using the called user identification, after determining the calling user grade and the called user grade, the server calculates the user grade difference between the calling user grade and the called user grade, compares the user grade difference with a preset grade difference threshold value to determine whether the calling user has the authority to communicate with the called user, and when the user grade difference is not more than the preset grade difference threshold value, the calling user has the authority to communicate with the called user, and determines that the communication authority verification is passed. The preset level difference threshold may be set as required, and the user level may be represented by a number or the like, which is not specifically limited herein.

In this embodiment, by acquiring the calling user class and the called user class, determining the user class difference between the calling user class and the called user class, and comparing the user class difference with the preset class difference threshold, the communication authority verification can be performed according to the comparison result.

Specifically, when the communication authority verification is passed according to the calling user identifier and the called user identifier, it indicates that the calling user corresponding to the calling user identifier has the authority of communicating with the called user corresponding to the called user identifier, and the server further generates and feeds back a communication user confirmation prompt according to the called user identifier to prompt the calling user to confirm whether the called user determined by the server is correct. For example, after the communication authority verification is passed, the server generates a confirmation prompt according to the called user generated identification (telephone number or name or group name) and feeds back such as "please ask you to send a short message to (telephone number or name or group name)".

Specifically, after receiving the confirmation prompt of the communication user through the fixed phone terminal, the calling user confirms whether the called user determined by the server is correct according to the confirmation prompt of the communication user, and uploads corresponding confirmation feedback of the communication user to the server through the fixed phone terminal.

Specifically, when the communication user confirms that the feedback is characterized as correct, the server feeds back and inputs a communication content prompt to the fixed telephone terminal so as to prompt the calling user to input communication audio data through the fixed telephone terminal, wherein the communication audio data corresponds to the short message content which the calling user wants to send to the called user. It should be noted that, here, the feedback communication user confirms that the feedback is audio data, and the server performs voice recognition and semantic understanding on the audio data after receiving the audio data to determine the user intention.

Specifically, when the communication user confirms that the feedback is characterized as user error, the fact that the called user determined by the server is incorrect is indicated, the server needs to return to the step of acquiring the corresponding called user identifier according to the communication request, acquire the called user identifier again, perform communication authority verification again according to the latest fed back called user identifier, generate and feed back a new communication user confirmation prompt according to the latest fed back called user identifier after the communication authority verification is passed, so as to prompt the calling user to confirm whether the currently determined called user is correct, feed back a communication content prompt when the confirmation feedback of the communication user representing the user is correct is received, return to the step of acquiring the corresponding called user identifier according to the communication request again when the confirmation feedback of the communication user representing the user error is received until the confirmation feedback of the communication user representing the user is received.

In this embodiment, after the communication authority verification is passed, a communication user confirmation prompt is generated and fed back to the fixed phone terminal according to the called user identifier, and the communication user confirmation feedback uploaded by the fixed phone terminal is received, so that confirmation of the called user can be realized according to the communication user confirmation feedback.

Specifically, a user address list is pre-stored in the server, the telephone number, the name and the group name of each user are stored in the user address list, when the called user is identified as the name of the called user, in order to avoid short message sending errors caused by the duplicate name, the server needs to detect whether the duplicate name called user exists according to the called user identification, when the duplicate name called user does not exist, the server can uniquely determine the called user according to the name of the called user, and the server can directly generate and feed back a communication user confirmation prompt according to the called user identification, wherein the prompt form can be "please ask you for sending a short message (name)". When the called party with the duplicate name exists, the called party cannot be uniquely determined only according to the name of the called party, the server needs to feed back the called party duplicate name prompt so as to prompt the calling party to feed back the called party distinguishing identification, so that the called party is distinguished from other users with the duplicate name of the called party according to the called party distinguishing identification, and then a communication user confirmation prompt is generated and fed back according to the called party identification and the called party distinguishing identification. The called user rename prompt may be in the form of "a rename user exists, please confirm the user group", and the called user distinguishing identifier may be specifically a group name of the group to which the called user belongs, and the corresponding communication user confirmation prompt may be in the form of "please ask you to send a short message to (name of) of (group name).

In this embodiment, by detecting whether the renamed called user exists according to the called user identifier, a confirmation prompt of the communication user can be generated and fed back in different manners according to whether the renamed called user exists.

The speech synthesis is a process of converting text into speech, and when the speech synthesis is performed, the text sequence needs to be converted into a phonological sequence, and then a speech waveform is generated according to the phonological sequence.

Specifically, after obtaining the communication text data, the server obtains a voice operation template corresponding to the communication content confirmation prompt, fills the communication text data into the voice operation template corresponding to the communication content confirmation prompt, synthesizes voice of the voice operation template corresponding to the communication content confirmation prompt after filling the communication text data, generates the communication content confirmation prompt, pushes the communication content confirmation prompt to the fixed telephone terminal, and after receiving the communication content confirmation prompt, a calling user using the fixed telephone terminal confirms whether the communication text data identified by the server is correct or not, and uploads corresponding communication content confirmation feedback through the fixed telephone terminal, and after receiving the communication content confirmation feedback uploaded by the fixed telephone terminal, the server can confirm the confirmation result of the calling user according to the communication content confirmation feedback.

Specifically, when the communication content confirmation feedback is characterized as correct, the server pushes communication text data to the called user corresponding to the called user identifier, when the communication content confirmation feedback is characterized as incorrect, the server extracts error prompt information in the communication content confirmation feedback, updates the communication text data by comparing the error prompt information with the communication text data, pushes secondary communication content confirmation prompt according to the updated communication text data, prompts a calling user to confirm whether the updated communication text data is short message content which the calling user wants to send, and after receiving the secondary communication content confirmation prompt, the calling user can feed back secondary communication content confirmation feedback. The communication content fed back by the calling user is confirmed to be fed back as audio data, and after the server receives the audio data, voice recognition and semantic understanding are carried out on the audio data, and the audio data are converted into text data so as to determine the intention of the user.

Specifically, when the secondary communication content confirmation feedback is characterized as correct content, the updated communication text data is short message content which the calling user wants to send, and the server sends the updated communication text data to the called user corresponding to the called user identifier. When the secondary communication content confirmation feedback is characterized as content error, the updated communication text data is not short message content which the calling user wants to send, the server extracts error prompt information in the secondary communication content confirmation feedback, returns to the step of updating the communication text data according to the error prompt information, updates the updated communication text data again until the secondary communication content confirmation feedback is characterized as content correct, and sends the latest updated communication text data to the called user corresponding to the called user identifier.

Further, the speech synthesis method may be: (1) language processing: simulating the understanding process of a human on natural language, completely understanding the input text through text regularity, word segmentation, grammar analysis and semantic analysis, and giving out pronunciation prompts corresponding to the input text; (2) prosodic processing: the voice section features such as high pitch, voice constant, voice intensity and the like are planned for the synthesized voice, so that the synthesized voice can correctly express the meaning and sound more natural; (3) Acoustic treatment: and outputting the synthesized voice according to the pronunciation prompt and the voice section characteristics.

In this embodiment, by performing speech synthesis according to the communication text data, generating and pushing a communication content confirmation prompt to the fixed phone terminal, and obtaining the communication content confirmation feedback uploaded by the fixed phone terminal, whether the communication text data is accurate or not can be confirmed according to the communication content confirmation feedback.

and updating the text to be updated to the area to be updated.

The text to be updated refers to the text to be updated in the communication text data, and the area to be updated refers to the area to be updated.

Specifically, the server compares the error prompt information with the communication text data to determine the same text in the error prompt information and the communication text data, extracts the text to be updated from the error prompt information by comparing the same text with the error prompt information, and determines a text area to be updated in the communication text data by combining the text number of the text to be updated and updates the text to be updated to the area to be updated by comparing the same text with the communication text data. The server can determine the same characters by calculating the similarity between each single word in the error prompt information and each single word in the communication text data, wherein the same characters refer to the single words which are simultaneously appeared in the error prompt information and the communication text data and have the similarity larger than a preset text similarity threshold value.

Specifically, after determining the same text, the server compares the same text with the error prompt information to locate a first position of the same text in the error prompt information, extracts the text to be updated from the error prompt information according to the first position of the same text in the error prompt information, and may specifically refer to a text whose position distance from the same text is smaller than a preset distance threshold, and meanwhile, the server compares the same text with the communication text data to locate a second position of the same text in the communication text data, and determines a region to be updated according to the second position of the same text in the communication text data and the text quantity of the text to be updated. In addition to the manner of updating the communication text data in this embodiment, the server may also implement updating the communication text data by using a minimum edit distance algorithm according to the comparison result after comparing the error prompt information with the communication text data.

For example, when the communication text data is "please upload action log", the error prompt information is "not yes, and is action log", the server will compare each word in the error prompt information with each word in the communication text data, determine that the same text is "log", extract the text to be updated as "action" by comparing the same text with the error prompt information, determine that the area to be updated is "action" by comparing the same text with the communication text data according to the second position of the same text in the communication text data and the text number of the text to be updated, update the "action" to the area to be updated, and obtain updated communication text data as "please upload action log".

In this embodiment, by comparing the error prompt information with the communication text data, extracting the text to be updated from the error prompt information, determining the area to be updated in the communication text data, and updating the text to be updated to the area to be updated, the update of the communication text data can be realized.

In one embodiment, as shown in fig. 3, a flow diagram is used to illustrate the method for communication between fixed-line terminals of the present application.

When a calling party A using a fixed telephone terminal wants to send a short message to a user using a mobile telephone, calling an intelligent short message service platform (i.e. a server), performing voice interaction between the intelligent short message service platform and the calling party A, and determining a short message sending target (i.e. a called party identifier) (i.e. receiving a communication request of the fixed telephone terminal carrying the calling party identifier, and acquiring the corresponding called party identifier according to the communication request). After determining the short message sending target, the intelligent short message service platform determines whether the short message sending target of the calling user A is a mobile phone number or a user name, when the short message sending target is the mobile phone number, the intelligent short message service platform performs voice interaction with the calling user A, and the mobile phone number is confirmed by a back-asking method, further judges whether the user name or the group name is registered or not, when confirming that the short message sending target is the user name, performs voice interaction with the calling user A, and the back-asking method confirms the user name or the group name, enables the calling user A to confirm whether the sending target is correct (namely, after communication permission verification is passed according to a calling user identifier and a called user identifier, a feedback communication user confirmation prompt is generated according to a called user identifier, and fed back to a fixed phone terminal), when the calling user A confirms that the sending target is correct, performs voice interaction with the calling user A, adopts a recursive supervised verification method to convert the voice of the calling user A into characters, and confirms whether the calling user A can send the voice (namely, when the communication user confirmation feedback is characterized as user correct, the feedback is performed, the feedback is input to the fixed phone terminal, communication audio data uploaded by the fixed phone terminal is received, the communication audio data is converted into communication audio data, the communication audio data is transmitted to the fixed phone terminal according to the communication voice data, and the communication voice content is correspondingly confirmed, and the communication voice content is correspondingly transmitted to the fixed phone terminal, and the communication content is confirmed to the fixed phone content is confirmed when the communication user identification is confirmed, and the communication content is confirmed to be the correct, and the user voice content is correspondingly sent to the fixed.

It should be understood that, although the steps in the flowcharts related to the above embodiments are sequentially shown as indicated by arrows, these steps are not necessarily sequentially performed in the order indicated by the arrows. The steps are not strictly limited to the order of execution unless explicitly recited herein, and the steps may be executed in other orders. Moreover, at least a part of the steps in the flowcharts related to the above embodiments may include a plurality of steps or a plurality of stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of the steps or stages performed is not necessarily sequential, but may be performed alternately or alternately with at least a part of the steps or stages in other steps or other steps.

In one embodiment, as shown in fig. 4, there is provided a fixed phone terminal communication device, including: a receiving module 402, an obtaining module 404, a feedback module 406, an audio conversion module 408, and a pushing module 410, wherein:

a receiving module 402, configured to receive a communication request of a fixed phone terminal carrying a calling subscriber identifier;

an obtaining module 404, configured to obtain a corresponding called user identifier according to the communication request;

The feedback module 406 is configured to feedback the input communication content prompt to the fixed phone terminal after the communication authority verification is passed according to the calling user identifier and the called user identifier;

the audio conversion module 408 is configured to receive communication audio data uploaded by the fixed phone terminal, and convert the communication audio data into communication text data;

and the pushing module 410 is configured to push the communication text data to the called user corresponding to the called user identifier.

According to the fixed telephone terminal communication device, after the communication request of the fixed telephone terminal carrying the calling user identification is received, the corresponding called user identification is obtained according to the communication request, when the communication authority verification is passed according to the calling user identification and the called user identification, the communication content prompt is fed back to the fixed telephone terminal, so that whether the calling user has the authority to communicate with the called user or not can be verified, communication safety is ensured, after the verification is passed, the calling user can be prompted to feed back communication audio data by utilizing the communication content prompt, therefore, after the communication audio data uploaded by the fixed telephone terminal is received, the communication audio data can be converted into communication text data, the communication text data is pushed to the called user corresponding to the called user identification, and the user can send a short message to the called user under the condition that the safety is ensured by using the fixed telephone terminal.

In one embodiment, the obtaining module is further configured to perform communication permission verification according to the calling subscriber identity, and when the communication permission verification is passed, feed back a communication permission prompt to the fixed phone terminal, and receive the called subscriber identity uploaded by the fixed phone terminal.

In one embodiment, the feedback module is further configured to obtain a calling user level corresponding to the calling user identifier and a called user level corresponding to the called user identifier, determine a user level difference between the calling user level and the called user level, compare the user level difference with a preset level difference threshold, and determine that the communication authority passes the verification when the user level difference is not greater than the preset level difference threshold.

In one embodiment, the feedback module is further configured to generate, feed back a communication user confirmation prompt to the fixed phone terminal according to the called user identifier after the communication authority verification is passed according to the calling user identifier and the called user identifier, receive a communication user confirmation feedback uploaded by the fixed phone terminal, and when the communication user confirmation feedback is characterized as correct, feed back a communication content prompt to the fixed phone terminal, and when the communication user confirmation feedback is characterized as incorrect, return to the step of obtaining the corresponding called user identifier according to the communication request.

In one embodiment, the feedback module is further configured to detect whether a renamed called user exists according to the called user identifier, generate a feedback communication user confirmation prompt to the fixed-line terminal according to the called user identifier when the renamed called user does not exist, and feedback the called user rename prompt to the fixed-line terminal when the renamed called user exists, obtain a called user distinguishing identifier corresponding to the called user rename prompt, generate a feedback communication user confirmation prompt to the fixed-line terminal according to the called user identifier and the called user distinguishing identifier.

In one embodiment, the pushing module is further configured to perform speech synthesis according to the communication text data, generate and push a communication content confirmation prompt to the fixed phone terminal, obtain a communication content confirmation feedback uploaded by the fixed phone terminal, push the communication text data to a called user corresponding to the called user identifier when the communication content confirmation feedback is characterized by correct content, extract error prompt information in the communication content confirmation feedback when the communication content confirmation feedback is characterized by incorrect content, update the communication text data according to the error prompt information, and push the updated communication text data to the called user corresponding to the called user identifier.

In one embodiment, the pushing module is further configured to compare the error prompt information with the communication text data, extract text to be updated from the error prompt information, determine a region to be updated in the communication text data, and update the text to be updated to the region to be updated.

For specific embodiments of the fixed-line terminal communication device, reference may be made to the above embodiments of the fixed-line terminal communication method, which are not described herein. The respective modules in the fixed telephone terminal communication device described above may be implemented in whole or in part by software, hardware, and a combination thereof. The above modules may be embedded in hardware or may be independent of a processor in the computer device, or may be stored in software in a memory in the computer device, so that the processor may call and execute operations corresponding to the above modules.

In one embodiment, a computer device is provided, which may be a terminal, and the internal structure of which may be as shown in fig. 5. The computer device includes a processor, a memory, a communication interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and computer programs in the non-volatile storage media. The communication interface of the computer device is used for carrying out wired or wireless communication with an external terminal, and the wireless mode can be realized through WIFI, an operator network, NFC (near field communication) or other technologies. The computer program when executed by a processor implements a method of fixed telephone terminal communication. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, can also be keys, a track ball or a touch pad arranged on the shell of the computer equipment, and can also be an external keyboard, a touch pad or a mouse and the like.

It will be appreciated by those skilled in the art that the structure shown in fig. 5 is merely a block diagram of some of the structures associated with the present application and is not limiting of the computer device to which the present application may be applied, and that a particular computer device may include more or fewer components than shown, or may combine certain components, or have a different arrangement of components.

In one embodiment, a computer device is provided comprising a memory and a processor, the memory having stored therein a computer program, the processor when executing the computer program performing the steps of:

In one embodiment, the processor when executing the computer program further performs the steps of: and carrying out communication permission verification according to the calling user identification, and feeding back a communication permission prompt to the fixed telephone terminal after the communication permission verification is passed, so as to receive the called user identification uploaded by the fixed telephone terminal.

In one embodiment, the processor when executing the computer program further performs the steps of: and acquiring a calling user grade corresponding to the calling user identifier and a called user grade corresponding to the called user identifier, determining a user grade difference between the calling user grade and the called user grade, comparing the user grade difference with a preset grade difference threshold, and determining that the communication authority passes verification when the user grade difference is not larger than the preset grade difference threshold.

In one embodiment, the processor when executing the computer program further performs the steps of: after the communication authority verification is passed according to the calling user identification and the called user identification, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identification, receiving communication user confirmation feedback uploaded by the fixed phone terminal, inputting the communication content prompt to the fixed phone terminal through feedback when the communication user confirmation feedback is characterized as correct, and returning to obtain the corresponding called user identification according to the communication request when the communication user confirmation feedback is characterized as incorrect.

In one embodiment, the processor when executing the computer program further performs the steps of: detecting whether a renamed called user exists according to the called user identification, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identification when the renamed called user does not exist, feeding back the renamed prompt of the called user to the fixed phone terminal when the renamed called user exists, acquiring a called user distinguishing identification corresponding to the renamed prompt of the called user, generating and feeding back the communication user confirmation prompt to the fixed phone terminal according to the called user identification and the called user distinguishing identification.

In one embodiment, the processor when executing the computer program further performs the steps of: and performing voice synthesis according to the communication text data, generating and pushing a communication content confirmation prompt to the fixed telephone terminal, acquiring communication content confirmation feedback uploaded by the fixed telephone terminal, pushing the communication text data to a called user corresponding to the called user identifier when the communication content confirmation feedback is characterized as correct in content, extracting error prompt information in the communication content confirmation feedback when the communication content confirmation feedback is characterized as incorrect in content, updating the communication text data according to the error prompt information, and pushing the updated communication text data to the called user corresponding to the called user identifier.

In one embodiment, the processor when executing the computer program further performs the steps of: comparing the error prompt information with the communication text data, extracting the text to be updated from the error prompt information, determining the area to be updated in the communication text data, and updating the text to be updated to the area to be updated.

In one embodiment, a computer readable storage medium is provided having a computer program stored thereon, which when executed by a processor, performs the steps of:

In one embodiment, the computer program when executed by the processor further performs the steps of: and carrying out communication permission verification according to the calling user identification, and feeding back a communication permission prompt to the fixed telephone terminal after the communication permission verification is passed, so as to receive the called user identification uploaded by the fixed telephone terminal.

In one embodiment, the computer program when executed by the processor further performs the steps of: and acquiring a calling user grade corresponding to the calling user identifier and a called user grade corresponding to the called user identifier, determining a user grade difference between the calling user grade and the called user grade, comparing the user grade difference with a preset grade difference threshold, and determining that the communication authority passes verification when the user grade difference is not larger than the preset grade difference threshold.

In one embodiment, the computer program when executed by the processor further performs the steps of: after the communication authority verification is passed according to the calling user identification and the called user identification, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identification, receiving communication user confirmation feedback uploaded by the fixed phone terminal, inputting the communication content prompt to the fixed phone terminal through feedback when the communication user confirmation feedback is characterized as correct, and returning to obtain the corresponding called user identification according to the communication request when the communication user confirmation feedback is characterized as incorrect.

In one embodiment, the computer program when executed by the processor further performs the steps of: detecting whether a renamed called user exists according to the called user identification, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identification when the renamed called user does not exist, feeding back the renamed prompt of the called user to the fixed phone terminal when the renamed called user exists, acquiring a called user distinguishing identification corresponding to the renamed prompt of the called user, generating and feeding back the communication user confirmation prompt to the fixed phone terminal according to the called user identification and the called user distinguishing identification.

In one embodiment, the computer program when executed by the processor further performs the steps of: and performing voice synthesis according to the communication text data, generating and pushing a communication content confirmation prompt to the fixed telephone terminal, acquiring communication content confirmation feedback uploaded by the fixed telephone terminal, pushing the communication text data to a called user corresponding to the called user identifier when the communication content confirmation feedback is characterized as correct in content, extracting error prompt information in the communication content confirmation feedback when the communication content confirmation feedback is characterized as incorrect in content, updating the communication text data according to the error prompt information, and pushing the updated communication text data to the called user corresponding to the called user identifier.

In one embodiment, the computer program when executed by the processor further performs the steps of: comparing the error prompt information with the communication text data, extracting the text to be updated from the error prompt information, determining the area to be updated in the communication text data, and updating the text to be updated to the area to be updated.

Those skilled in the art will appreciate that implementing all or part of the above described methods may be accomplished by way of a computer program stored on a non-transitory computer readable storage medium, which when executed, may comprise the steps of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in embodiments provided herein may include at least one of non-volatile and volatile memory. The nonvolatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical Memory, or the like. Volatile memory can include random access memory (Random Access Memory, RAM) or external cache memory. By way of illustration, and not limitation, RAM can be in the form of a variety of forms, such as static random access memory (Static Random Access Memory, SRAM) or dynamic random access memory (Dynamic Random Access Memory, DRAM), and the like.

The technical features of the above embodiments may be arbitrarily combined, and all possible combinations of the technical features in the above embodiments are not described for brevity of description, however, as long as there is no contradiction between the combinations of the technical features, they should be considered as the scope of the description.

The above examples merely represent a few embodiments of the present application, which are described in more detail and are not to be construed as limiting the scope of the invention. It should be noted that it would be apparent to those skilled in the art that various modifications and improvements could be made without departing from the spirit of the present application, which would be within the scope of the present application. Accordingly, the scope of protection of the present application is to be determined by the claims appended hereto.

Claims

1. A method for communicating with a fixed telephone terminal, the method comprising:

performing communication permission verification according to the calling user identification;

when the communication permission verification is passed, feeding back a communication permission prompt to the fixed telephone terminal;

receiving a called user identifier uploaded by the fixed telephone terminal; the called user identification comprises: telephone number, name, group name;

After the communication authority verification is passed according to the calling user identification and the called user identification, a communication content prompt is input in a feedback mode to the fixed telephone terminal;

receiving communication audio data uploaded by the fixed telephone terminal, and converting the communication audio data into communication text data;

acquiring communication content confirmation feedback uploaded by the fixed telephone terminal;

pushing the communication text data to the called user corresponding to the called user identifier when the communication content confirmation feedback is characterized as correct content;

when the communication content confirmation feedback is characterized as a content error, extracting error prompt information in the communication content confirmation feedback, comparing the error prompt information with the communication text data, extracting text to be updated from the error prompt information, and determining a region to be updated in the communication text data; updating the text to be updated to the area to be updated, and pushing updated communication text data to the called user corresponding to the called user identifier.

2. The method according to claim 1, wherein the method further comprises:

and when the user grade difference is not larger than the preset grade difference threshold, determining that the communication authority passes verification.

3. The method of claim 1, wherein the feeding back a communication content prompt to the fixed telephone terminal after the communication authority verification according to the calling subscriber identity and the called subscriber identity is passed comprises:

receiving confirmation feedback of the communication user uploaded by the fixed telephone terminal;

when the communication user confirms that the feedback is characterized as correct, inputting a communication content prompt to the fixed telephone terminal in a feedback way;

and when the communication user confirms that the feedback is characterized as user error, returning to the step of carrying out communication permission verification according to the calling user identification, and after the communication permission verification is passed, feeding back a communication permission prompt to the fixed telephone terminal to receive the called user identification uploaded by the fixed telephone terminal.

4. The method of claim 3, wherein generating, based on the called subscriber identity, a feedback communication subscriber confirmation prompt to the fixed telephone terminal comprises:

when the renamed called user does not exist, generating and feeding back a communication user confirmation prompt to the fixed telephone terminal according to the called user identification;

when the renamed called user exists, a called user rename prompt is fed back to the fixed telephone terminal, a called user distinguishing mark corresponding to the called user rename prompt is obtained, and a communication user confirmation prompt is fed back to the fixed telephone terminal according to the called user mark and the called user distinguishing mark.

5. A fixed telephone terminal communication device, the device comprising:

the acquisition module is used for carrying out communication permission verification according to the calling user identification, and feeding back a communication permission prompt to the fixed telephone terminal after the communication permission verification is passed; acquiring a called user identifier uploaded by the fixed telephone terminal; the called user identification comprises: telephone number, name, group name;

the audio conversion module is used for receiving the communication audio data uploaded by the fixed telephone terminal and converting the communication audio data into communication text data;

the pushing module is used for performing voice synthesis according to the communication text data, and generating and pushing a communication content confirmation prompt to the fixed telephone terminal; acquiring communication content confirmation feedback uploaded by the fixed telephone terminal; pushing the communication text data to the called user corresponding to the called user identifier when the communication content confirmation feedback is characterized as correct content; when the communication content confirmation feedback is characterized as a content error, extracting error prompt information in the communication content confirmation feedback, comparing the error prompt information with the communication text data, extracting text to be updated from the error prompt information, and determining a region to be updated in the communication text data; updating the text to be updated to the area to be updated, and pushing updated communication text data to the called user corresponding to the called user identifier.

6. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor implements the steps of the method of any of claims 1 to 4 when the computer program is executed.

7. A computer readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the steps of the method of any of claims 1 to 4.