CN114095883A

CN114095883A - Fixed telephone terminal communication method, fixed telephone terminal communication device, computer equipment and storage medium

Info

Publication number: CN114095883A
Application number: CN202111211192.7A
Authority: CN
Inventors: 刘巍巍; 李亚楠; 甘颖新; 王娜娜; 胡亚军; 刘蔚; 韩克霞; 张希波; 刘建中; 尹瑛; 黄玉彬; 柏华英; 谌秋实; 成静; 辛艳; 刘琼洁; 樊琪; 丁琦
Original assignee: 61623 Unit Of Chinese Pla
Current assignee: 61623 Unit Of Chinese Pla
Priority date: 2021-10-18
Filing date: 2021-10-18
Publication date: 2022-02-25
Anticipated expiration: 2041-10-18
Also published as: CN114095883B

Abstract

The application relates to a fixed telephone terminal communication method, a fixed telephone terminal communication device, computer equipment and a storage medium. The method comprises the following steps: receiving a communication request of a fixed telephone terminal carrying a calling user identifier; acquiring a corresponding called user identifier according to the communication request; after the communication authority is verified according to the calling user identification and the called user identification, feeding back an input communication content prompt to the fixed phone terminal; receiving communication audio data uploaded by a fixed-line terminal, and converting the communication audio data into communication text data; and pushing the communication text data to the called user corresponding to the called user identifier. The method can realize that the user sends the short message to the called user by using the fixed telephone terminal under the condition of ensuring the safety.

Description

Fixed telephone terminal communication method, fixed telephone terminal communication device, computer equipment and storage medium

Technical Field

The present application relates to the field of communications technologies, and in particular, to a fixed-line terminal communication method, apparatus, computer device, and storage medium.

Background

With the development of communication technology, a fixed telephone appears, which is a telephone set fixed at a certain position and not moving, and is different from a mobile telephone (such as a mobile phone) and is mostly used in an enterprise unit. The fixed telephone is one of important communication tools, which modulates the current voltage on the telephone line by the microphone in the telephone through the vibration of the sound, i.e. converts the sound into a voltage signal and transmits the voltage signal to the other end of the telephone through the telephone line, and then converts the voltage signal into a sound signal by the microphone. However, the fixed-line phone has some defects in function compared with the mobile phone, for example, the fixed-line phone cannot send a short message to the user on the premise of ensuring the communication security like the mobile phone, and generally only supports the conventional voice call function, which greatly limits the applicable scenarios of the fixed-line phone.

Disclosure of Invention

Therefore, in order to solve the above technical problem, it is necessary to provide a fixed-line terminal communication method, an apparatus, a computer device and a storage medium for realizing sending a short message by a fixed-line terminal on the premise of ensuring communication security.

A fixed-line terminal communication method, the method comprising:

receiving a communication request of a fixed telephone terminal carrying a calling user identifier;

acquiring a corresponding called user identifier according to the communication request;

after the communication authority is verified according to the calling user identification and the called user identification, feeding back an input communication content prompt to the fixed phone terminal;

receiving communication audio data uploaded by a fixed-line terminal, and converting the communication audio data into communication text data;

and pushing the communication text data to the called user corresponding to the called user identifier.

In one embodiment, the obtaining the corresponding called user identifier according to the communication request includes:

carrying out communication permission verification according to the calling user identification;

after the communication permission passes the verification, feeding back a communication permission prompt to the fixed phone terminal;

and receiving the called user identification uploaded by the fixed telephone terminal.

In one embodiment, the method further comprises:

acquiring a calling user grade corresponding to the calling user identification and a called user grade corresponding to the called user identification;

determining a user grade difference between the calling user grade and the called user grade, and comparing the user grade difference with a preset grade difference threshold;

and when the user level difference is not greater than the preset level difference threshold value, determining that the communication authority passes the verification.

In one embodiment, after the communication right is verified according to the calling user identifier and the called user identifier, feeding back a communication content input prompt to the fixed phone terminal includes:

after the communication authority is verified according to the calling user identification and the called user identification, a communication user confirmation prompt is generated and fed back to the fixed phone terminal according to the called user identification;

receiving confirmation feedback of a communication user uploaded by a fixed telephone terminal;

when the communication user confirms that the feedback is characterized as correct, feeding back and inputting communication content to prompt to the fixed phone terminal;

and when the communication user confirms that the feedback is characterized as a user error, returning to the step of acquiring the corresponding called user identifier according to the communication request.

In one embodiment, the generating and feeding back the communication user confirmation prompt to the fixed phone terminal according to the called user identifier comprises:

detecting whether a duplicate called user exists according to the identification of the called user;

when there is no called user with duplicate name, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identification;

when a called user with the duplicate name exists, the duplicate name prompt of the called user is fed back to the fixed telephone terminal, the called user distinguishing identification corresponding to the duplicate name prompt of the called user is obtained, and the confirmation prompt of the communication user is fed back to the fixed telephone terminal according to the generation of the called user identification and the called user distinguishing identification.

In one embodiment, pushing the communication text data to the called subscriber corresponding to the called subscriber identification comprises:

carrying out voice synthesis according to the communication text data, and generating and pushing a communication content confirmation prompt to the fixed phone terminal;

obtaining confirmation feedback of communication content uploaded by a fixed telephone terminal;

when the communication content confirmation feedback is characterized as that the content is correct, pushing the communication text data to a called user corresponding to the called user identification;

and when the communication content confirmation feedback is characterized as content error, extracting error prompt information in the communication content confirmation feedback, updating the communication text data according to the error prompt information, and pushing the updated communication text data to a called user corresponding to the called user identification.

In one embodiment, updating the communication text data according to the error prompt message comprises:

comparing the error prompt information with the communication character data, extracting characters to be updated from the error prompt information, and determining an area to be updated in the communication character data;

and updating the text to be updated to the area to be updated.

A fixed-line terminal communication device, the device comprising:

the receiving module is used for receiving a communication request of a fixed telephone terminal carrying a calling user identifier;

the acquisition module is used for acquiring the corresponding called user identification according to the communication request;

the feedback module is used for feeding back and inputting communication content prompt to the fixed telephone terminal after the communication authority passes the verification according to the calling user identification and the called user identification;

the audio conversion module is used for receiving communication audio data uploaded by the fixed telephone terminal and converting the communication audio data into communication character data;

and the pushing module is used for pushing the communication text data to the called user corresponding to the called user identifier.

A computer device comprising a memory and a processor, the memory storing a computer program, the processor implementing the following steps when executing the computer program:

A computer-readable storage medium, on which a computer program is stored which, when executed by a processor, carries out the steps of:

After the communication request of the fixed telephone terminal carrying the calling user identification is received, according to the communication request, the corresponding called user identification is obtained, after the communication authority verification is passed according to the calling user identification and the called user identification, the input communication content is fed back to the fixed phone terminal, whether the calling user has the authority of communicating with the called user can be verified, the communication safety is ensured, after the verification is passed, the calling user can be prompted to feed back the communication audio data by utilizing the prompt of the input communication content, therefore, after receiving the communication audio data uploaded by the fixed phone terminal, the communication audio data can be converted into the communication text data, and the communication text data is pushed to the called user corresponding to the called user identifier, so that the user can send the short message to the called user by using the fixed phone terminal under the condition of ensuring the safety.

Drawings

Fig. 1 is an application environment diagram of a communication method of a fixed-line terminal in one embodiment;

fig. 2 is a schematic flow chart of a communication method of a fixed-line terminal in one embodiment;

fig. 3 is a schematic flow chart of a communication method of a fixed-line terminal in another embodiment;

fig. 4 is a block diagram of a communication device of a fixed-line terminal according to an embodiment;

FIG. 5 is a diagram illustrating an internal structure of a computer device according to an embodiment.

Detailed Description

In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.

The communication method of the fixed telephone terminal can be applied to the application environment shown in figure 1. Wherein, the fixed telephone terminal 102 communicates with the server 104 through the network. When a calling party using the fixed telephone terminal 102 needs to send a short message to a called party using a mobile phone, a communication request of the fixed telephone terminal 102 carrying a calling party identifier is sent to the server 104, the server 104 receives the communication request of the fixed telephone terminal 102 carrying the calling party identifier, a corresponding called party identifier is obtained according to the communication request, after the communication authority verification is passed according to the calling party identifier and the called party identifier, a feedback input communication content prompt is sent to the fixed telephone terminal 102, communication audio data uploaded by the fixed telephone terminal 102 is received, the communication audio data is converted into communication text data, and the communication text data is pushed to the called party 106 corresponding to the called party identifier. The server 104 may be implemented as a stand-alone server or a server cluster composed of a plurality of servers.

In one embodiment, as shown in fig. 2, a fixed telephone terminal communication method is provided, which is described by taking the application of the method to the server in fig. 1 as an example, and includes the following steps:

step 202, receiving a communication request of the fixed telephone terminal carrying the calling user identifier.

The calling user identification is used for representing the identity of the calling user. For example, the calling subscriber identity may specifically refer to a fixed telephone terminal number of the calling subscriber. The communication request of the fixed telephone terminal refers to a request that a calling party using the fixed telephone terminal needs to send a short message to a called party using a mobile phone.

Specifically, when a calling party using a fixed telephone terminal needs to send a short message to a called party using a mobile phone, a communication request of the fixed telephone terminal carrying a calling party identifier is sent to a server through the fixed telephone terminal, and the server receives the communication request of the fixed telephone terminal carrying the calling party identifier. For example, when a calling party using a fixed telephone terminal needs to send a short message to a called party using a mobile phone, a communication request of the fixed telephone terminal carrying the identification of the calling party can be sent to a server by using a fixed telephone terminal dialing mode, that is, a connection with the server is established by using the fixed telephone terminal dialing mode, and the dialed fixed telephone terminal corresponds to the server.

And 204, acquiring a corresponding called user identifier according to the communication request.

Specifically, after receiving a communication request of the fixed-line terminal, the server may perform communication permission verification on the calling party according to the calling party identifier carried in the communication request, that is, verify whether the calling party has the authority to perform short message sending, and when the calling party has the authority to perform short message sending, that is, the communication permission verification passes, the server may feed back a communication permission prompt to prompt the calling party to feed back the called party identifier, so as to obtain the called party identifier corresponding to the communication request.

Specifically, after receiving the communication permission prompt through the fixed phone terminal, the calling user may upload the called user identifier corresponding to the communication request to the server through the fixed phone terminal. It should be noted that, the called user identifier uploaded by the calling user is audio data, and after receiving the audio data, the server performs speech recognition and semantic understanding on the audio data to determine the user intention. Furthermore, a communication permission list is stored in the server in advance, and the server can verify whether the calling party has the authority of sending the short message by inquiring the communication permission list according to the calling party identifier.

And step 206, after the communication authority is verified according to the calling user identification and the called user identification, feeding back and inputting the communication content and prompting the communication content to the fixed phone terminal.

Specifically, after receiving the called user identifier, the server needs to verify whether the calling user has the authority to send the short message to the called user corresponding to the called user identifier, that is, perform communication authority verification, so as to ensure security. And only when the communication authority passes the verification, the server further pushes a communication user confirmation prompt to the fixed phone terminal so as to confirm whether the called user corresponding to the called user identifier determined by the calling user is correct or not to the calling user, and feeds back a communication content input prompt to the fixed phone terminal after the calling user confirms that the called user is correct so as to prompt the calling user to upload communication audio data through the fixed phone terminal, wherein the communication audio data corresponds to the short message content which the calling user wants to send to the called user. When the communication authority verification fails, the fact that the calling user does not have the authority of sending the short message to the called user corresponding to the called user identification is indicated, the server can feed back a prompt that the short message sending authority does not exist, and the current process is ended.

Further, if the calling user confirms that the called user is incorrect, the server returns to the step of obtaining the corresponding called user identifier according to the communication request, obtains the corresponding called user identifier according to the communication request again, and confirms whether the called user corresponding to the called user identifier confirmed by the server is correct or not to the calling user again until the calling user confirms that the called user is correct, and feeds back the input communication content to prompt the fixed telephone terminal.

And step 208, receiving the communication audio data uploaded by the fixed telephone terminal, and converting the communication audio data into communication character data.

Specifically, after receiving a prompt for inputting communication content, a calling user uploads communication audio data to a server, and after receiving the communication audio data uploaded by a fixed-line telephone terminal, the server converts the communication audio data into communication character data through voice recognition and semantic understanding.

Among them, speech recognition is a process of converting a speech signal into a responsive text through an analysis and understanding process, and generally includes three steps of preprocessing, feature extraction, and decoding. The preprocessing comprises links such as environmental noise filtering and voice enhancement, the feature extraction is to extract feature vectors from the preprocessed voice signals, and the decoding is to convert the preprocessed voice signals into corresponding characters by using the feature vectors. The semantic understanding refers to obtaining semantic representation of natural language through analysis of grammar, semantics and pragmatics, in this embodiment, the converted characters obtained through speech recognition are analyzed, and communication character data are obtained on the basis of understanding the intention of a user. Furthermore, the semantic understanding mode can be that corresponding characters obtained by voice recognition are firstly decomposed into words or phrases according to natural language habits, and then the divided words are placed into semantic slots according to a preset rule to realize user intention understanding, wherein the preset rule can be set according to needs.

Step 210, pushing the communication text data to the called user corresponding to the called user identifier.

Specifically, after the communication text data is obtained, the server performs voice synthesis according to the communication text data to generate and push a communication content confirmation prompt to prompt the calling user to confirm whether the communication text data identified by the server is correct, when the calling user confirms that the communication text data is correct, the server directly pushes the communication text data to a called user corresponding to the called user identifier, when the calling user considers that the communication text data is incorrect, the server further needs to update the communication text data according to the feedback of the calling user and confirms whether the updated communication text data is correct for the calling user until the calling user confirms that the updated communication text data is correct, and pushes the updated communication text data to the called user corresponding to the called user identifier. It should be noted that the communication text data refers to the content of the short message that needs to be sent to the called user, for example, after the communication audio data is converted into the communication text data, the server will push a communication content confirmation prompt "asking for whether the content of the short message is (communication text data)".

After the communication text data is obtained, the server acquires a speech template corresponding to the communication content confirmation prompt, fills the communication text data into the speech template corresponding to the communication content confirmation prompt, performs voice synthesis on the speech template corresponding to the communication content confirmation prompt filled with the communication text data, generates a communication content confirmation prompt, and pushes the communication content confirmation prompt. In the present application, the communication permission prompt, the communication user confirmation prompt, the communication content entry prompt, and the like are obtained by speech synthesis, and a language template corresponding to each prompt is stored in advance in the server. The communication permission prompt can be obtained by directly carrying out voice synthesis on the corresponding voice technology template, and the confirmation prompt of the communication user can be obtained by firstly matching the called user identification and the corresponding voice technology template and then carrying out voice synthesis on the matched voice technology information. The input communication content prompt can be directly obtained by carrying out voice synthesis on the corresponding dialect template.

Further, when the communication text data is pushed to the called user corresponding to the called user identifier, the server acquires the called user number information corresponding to the called user according to the called user identifier, and determines whether text encryption is required when the communication text data is pushed according to the called user number information. The called user number information is pre-stored in a user address book, the user address book is pre-stored in a database, and the called user number information can be directly acquired by using a called user identifier for query. Specifically, when the called user number information includes a secret number, it indicates that the called user has the secret number, and the server needs to encrypt the communication text data when pushing the communication text data to the called user, so as to implement encrypted transmission. When the called user number information does not include the secret number, the called user does not have the secret number, and the server directly pushes the communication text data to the called user without encryption. It should be noted that the method for performing the word encryption may be, for example, a method for encoding each single word by a predetermined word code, and the method for performing the word encryption is not particularly limited in this embodiment.

The communication method of the fixed telephone terminal comprises the steps that after a communication request of the fixed telephone terminal carrying the calling user identification is received, according to the communication request, the corresponding called user identification is obtained, after the communication authority verification is passed according to the calling user identification and the called user identification, the input communication content is fed back to the fixed phone terminal, whether the calling user has the authority of communicating with the called user can be verified, the communication safety is ensured, after the verification is passed, the calling user can be prompted to feed back the communication audio data by utilizing the prompt of the input communication content, therefore, after receiving the communication audio data uploaded by the fixed phone terminal, the communication audio data can be converted into the communication text data, and the communication text data is pushed to the called user corresponding to the called user identifier, so that the user can send the short message to the called user by using the fixed phone terminal under the condition of ensuring the safety.

The communication permission verification means verifying whether the calling user corresponding to the calling user identification has the authority of sending the short message. The called user identification is used for representing the identity of the called user. For example, the called subscriber identity may specifically refer to a telephone number of the called subscriber. For another example, the called user identifier may specifically refer to a name of the called user. For another example, when the called user is a group, the called user identifier may specifically be a group name, and the group may specifically refer to a department, such as administrative department, scientific department, and the like.

Specifically, after receiving a communication request of the fixed-line terminal, the server may perform communication permission verification on the calling party according to the calling party identifier carried therein to verify whether the calling party has the permission to perform short message sending, and when the calling party has the permission to perform short message sending, that is, after the communication permission verification passes, the server may feed back a communication permission prompt to prompt the calling party to feed back a called party identifier, and after receiving the communication permission prompt through the fixed-line terminal, the calling party may feed back a corresponding called party identifier to the server through the fixed-line terminal. It should be noted that the called user identifier fed back here is audio data, and after receiving the audio data, the server performs speech recognition and semantic understanding on the audio data to determine the user intention. Furthermore, a communication permission list is stored in the server in advance, and the server can verify whether the calling party has the authority of sending the short message by inquiring the communication permission list according to the calling party identifier.

For example, after the communication permission verification is passed, the server may feed back a communication permission prompt of "ask you to whom a short message is to be sent" to prompt the calling user to feed back the identification of the called user, and after the calling user receives the communication permission prompt through the fixed-line terminal, the calling user may feed back the telephone number or name or group name of the corresponding called user to the server through the fixed-line terminal.

In the embodiment, the communication permission verification is carried out according to the calling user identifier, when the communication permission verification is passed, the communication permission prompt is fed back to the fixed telephone terminal, the called user identifier uploaded by the fixed telephone terminal is received, and the communication permission verification can be carried out on the calling user to ensure the communication safety.

In one embodiment, the method further comprises:

The calling user grade refers to the communication authority grade of the calling user, the called user grade refers to the communication authority grade of the called user, and communication can be carried out only between the calling user and the called user with the communication authority grades close to each other.

Specifically, a user level table is stored in the server in advance, the server can determine the level of a calling user by inquiring the user level table through the identification of the calling user, the level of a called user can be determined by inquiring the user level table through the identification of the called user, after the level of the calling user and the level of the called user are determined, the server calculates the user level difference between the level of the calling user and the level of the called user, compares the user level difference with a preset level difference threshold value to determine whether the calling user has the authority of communicating with the called user, and when the user level difference is not greater than the preset level difference threshold value, the server indicates that the calling user has the authority of communicating with the called user, and determines that the communication authority passes verification. The preset level difference threshold may be set as needed, and the user level may be represented by a number, which is not specifically limited herein.

In the embodiment, the communication authority can be verified according to the comparison result by acquiring the grade of the calling user and the grade of the called user, determining the grade difference between the grade of the calling user and the grade of the called user, and comparing the grade difference with the preset grade difference threshold value.

Specifically, after the communication right verification is passed according to the calling user identifier and the called user identifier, it indicates that the calling user corresponding to the calling user identifier has the right to communicate with the called user corresponding to the called user identifier, and the server further generates and feeds back a communication user confirmation prompt according to the called user identifier, so as to prompt the calling user to confirm whether the called user determined by the server is correct. For example, after the communication authority verification is passed, the server may generate and feed back a communication user confirmation prompt of "ask you to send a short message to (the phone number, the name, or the group name)" according to the identification (the phone number, the name, or the group name) generated by the called user.

Specifically, after receiving a communication user confirmation prompt through a fixed telephone terminal, a calling user confirms whether a called user determined by a server is correct according to the communication user confirmation prompt, and uploads a corresponding communication user confirmation feedback to the server through the fixed telephone terminal, when the called user determined by the server is correct, the communication user confirmation feedback is characterized as user correct, when the called user determined by the server is incorrect, the communication user confirmation feedback is characterized as user error, and the server needs to return to a step of acquiring a corresponding called user identifier according to a communication request to reacquire the called user identifier and reacquire the called user.

Specifically, when the communication user confirms that the feedback is characterized in that the user is correct, the server feeds back the input communication content prompt to the fixed-line terminal so as to prompt the calling user to input communication audio data through the fixed-line terminal, wherein the communication audio data corresponds to the short message content which the calling user wants to send to the called user. It should be noted that, the communication user who feeds back here confirms that the feedback is audio data, and after receiving the audio data, the server performs speech recognition and semantic understanding on the audio data to determine the user intention.

Specifically, when the communication user confirmation feedback is characterized as a user error, the server indicates that the called user determined by the server is incorrect, the server needs to return to the step of obtaining the corresponding called user identifier according to the communication request, obtain the called user identifier again, perform communication authority verification again according to the latest fed back called user identifier, and after the communication authority verification is passed, generate and feed back a new communication user confirmation prompt according to the latest fed back called user identifier to prompt the calling user to confirm whether the called user determined this time is correct, when the communication user confirmation feedback for characterizing the user is correct is received, feed back a communication content prompt, when the communication user confirmation feedback for characterizing the user error is received, return to the step of obtaining the corresponding called user identifier according to the communication request again until the communication user confirmation feedback for characterizing the user correct is received, and feeding back and inputting a communication content prompt.

In the embodiment, after the communication authority passes the verification, the confirmation prompt of the communication user is generated and fed back to the fixed telephone terminal according to the identification of the called user, the confirmation feedback of the communication user uploaded by the fixed telephone terminal is received, and the confirmation of the called user can be realized according to the confirmation feedback of the communication user.

Specifically, a user address book is stored in the server in advance, the telephone number, the name and the group name of each user are stored in the user address book, when a called user is identified as the name of a called user, in order to avoid a short message sending error caused by the duplicate name, the server needs to detect whether the duplicate called user exists according to the called user identification, when the duplicate called user does not exist, the server indicates that the called user can be uniquely determined according to the name of the called user, the server directly generates and feeds back a communication user confirmation prompt according to the called user identification, and the prompt form can be 'asking you to send a short message to (name)'. When a called user with a duplicate name exists, the name of the called user cannot uniquely determine the called user, the server needs to feed back a called user duplicate name prompt to prompt a calling user to feed back a called user distinguishing identifier, so that the called user is distinguished from other users with the duplicate name of the called user according to the called user distinguishing identifier, and then a communication user confirmation prompt is generated and fed back according to the called user identifier and the called user distinguishing identifier. The called user rename prompt may be in the form of "there is rename user, please confirm user group", the called user differential identifier may specifically be group name of group to which the called user belongs, and the corresponding communication user confirmation prompt may be in the form of "ask you to send a short message to (name) of (group name)".

In the embodiment, whether the called user with the duplicate name exists is detected according to the identification of the called user, and the confirmation prompt of the communication user can be generated and fed back in different modes according to whether the called user with the duplicate name exists.

The speech synthesis refers to a process of converting characters into speech, and when the speech synthesis is performed, a character sequence needs to be converted into a rhyme sequence, and then a speech waveform is generated according to the rhyme sequence.

Specifically, after the communication text data is obtained, the server acquires a speech template corresponding to the communication content confirmation prompt, fills the communication text data into the speech template corresponding to the communication content confirmation prompt, performs voice synthesis on the speech template corresponding to the communication content confirmation prompt after the communication text data is filled in, generates a communication content confirmation prompt, pushes the communication content confirmation prompt to the fixed-line terminal, after receiving the communication content confirmation prompt, a calling user using the fixed-line terminal confirms whether the communication text data identified by the server is correct or not, uploads the corresponding communication content confirmation feedback through the fixed-line terminal, and after receiving the communication content confirmation feedback uploaded by the fixed-line terminal, the server can confirm the confirmation result of the calling user according to the communication content confirmation feedback.

Specifically, when the communication content confirmation feedback is characterized as correct in content, the server pushes the communication text data to a called user corresponding to the called user identifier, when the communication content confirmation feedback is characterized as incorrect in content, the server extracts error prompt information in the communication content confirmation feedback, updates the communication text data in a mode of comparing the error prompt information with the communication text data, pushes a secondary communication content confirmation prompt according to the updated communication text data to prompt the calling user to confirm whether the updated communication text data is the short message content which the calling user wants to send, and after receiving the secondary communication content confirmation prompt, the calling user feeds back the secondary communication content confirmation feedback. The server receives the audio data, performs voice recognition and semantic understanding on the audio data, and converts the audio data into text data to determine the intention of the user.

Specifically, when the secondary communication content confirmation feedback is characterized by correct content, the updated communication text data is indicated as the short message content that the calling user wants to send, and the server sends the updated communication text data to the called user corresponding to the called user identifier. When the secondary communication content confirmation feedback is characterized as content error, the updated communication text data is not the short message content which the calling user wants to send, the server can extract error prompt information in the secondary communication content confirmation feedback, the step of updating the communication text data according to the error prompt information is returned, the updated communication text data is updated again until the secondary communication content confirmation feedback is characterized as content correct, and the latest updated communication text data is sent to the called user corresponding to the called user identification.

Further, the speech synthesis may be performed by: (1) language processing: simulating the human understanding process of natural language, completely understanding the input text through text normalization, word segmentation, grammar analysis and semantic analysis, and giving a pronunciation prompt corresponding to the input text; (2) rhythm processing: planning the characteristics of the sound segment for the synthesized voice, such as high pitch, sound constant, sound intensity and the like, so that the synthesized voice can correctly express the meaning and sounds more natural; (3) acoustic treatment: and outputting the synthesized voice according to the pronunciation prompt and the voice segment characteristics.

In this embodiment, by performing voice synthesis according to the communication text data, generating and pushing a communication content confirmation prompt to the fixed-line terminal, the communication content confirmation feedback uploaded by the fixed-line terminal is obtained, and whether the communication text data is accurate or not can be confirmed according to the communication content confirmation feedback.

and updating the text to be updated to the area to be updated.

The text to be updated refers to the text which needs to be updated to the communication text data, and the area to be updated refers to the area which needs to be updated.

Specifically, the server compares the error prompt information with the communication text data to determine the same text in the error prompt information and the communication text data, extracts the text to be updated from the error prompt information by comparing the same text with the error prompt information, determines the text area to be updated in the communication text data by comparing the same text with the communication text data and combining the text number of the text to be updated, and updates the text to be updated to the text area to be updated. The server can determine the same characters through calculating the similarity between each single character in the error prompt information and each single character in the communication character data, wherein the same characters refer to the single characters which appear in the error prompt information and the communication character data at the same time and have the similarity larger than a preset character similarity threshold value.

Specifically, after the same characters are determined, the server compares the same characters with the error prompt information to locate the first position of the same characters in the error prompt information, extracts the characters to be updated from the error prompt information according to the first position of the same characters in the error prompt information, specifically, the characters to be updated may refer to characters whose position distance from the same characters is smaller than a preset distance threshold, and simultaneously, the server compares the same characters with the communication character data to locate the second position of the same characters in the communication character data, and determines the area to be updated according to the second position of the same characters in the communication character data and the number of the characters to be updated. In addition to the manner of updating the communication text data in this embodiment, the server may also update the communication text data by using a minimum edit distance algorithm according to the comparison result after comparing the error prompt information with the communication text data.

For example, when the communication text data is "please submit an action log", the error prompt message is "not, it is an action log", the server compares each single character in the error prompt message with each single character in the communication text data to determine that the same character is "log", the character to be updated is "action" by comparing the same character with the error prompt message, the region to be updated is determined to be "action" by comparing the same character with the communication text data, the "action" is updated to the region to be updated according to the second position of the same character in the communication text data and the character number of the character to be updated, and the obtained updated communication text data is "please submit an action log".

In this embodiment, by comparing the error prompt information with the communication text data, the text to be updated is extracted from the error prompt information, the area to be updated in the communication text data is determined, and the text to be updated is updated to the area to be updated, so that the communication text data can be updated.

In one embodiment, as shown in fig. 3, a flowchart is used to describe the fixed-line terminal communication method of the present application.

When a calling user A using a fixed telephone terminal wants to send a short message to a user using a mobile phone, an intelligent short message service platform (namely a server) is called, the intelligent short message service platform and the calling user A perform voice interaction to determine a short message sending target (namely a called user identifier) (namely, a communication request of the fixed telephone terminal carrying the calling user identifier is received, and the corresponding called user identifier is obtained according to the communication request). After the short message sending target is determined, the intelligent short message service platform determines whether the short message sending target of the calling user A is a mobile phone number or a user name, when the short message sending target is the mobile phone number, the intelligent short message service platform interacts with the voice of the calling user A to ask back to confirm the mobile phone number, when the short message sending target is the user name, the intelligent short message service platform further judges whether the user name or the group name is registered, when the registration is confirmed, the intelligent short message service platform interacts with the voice of the calling user A to ask back to confirm the user name or the group name, so that the calling user A confirms whether the sending target is correct (namely, after the communication authority is verified according to the identification of the calling user and the identification of the called user, a communication user confirmation prompt is generated and fed back to a fixed-line terminal according to the identification of the called user), when the calling user A confirms that the sending target is correct, the intelligent short message service platform interacts with the voice of the calling user A to convert the voice of the calling user A into characters by adopting a recursive supervision method, and confirming whether the short message can be sent or not to the calling user A (namely when the communication user confirms that the feedback is characterized as that the user is correct, feeding back a communication content input prompt to the fixed phone terminal, receiving communication audio data uploaded by the fixed phone terminal, converting the communication audio data into communication character data, performing voice synthesis according to the communication character data, generating and pushing the communication content confirmation prompt to the fixed phone terminal), and when the calling user A confirms that the short message can be sent, sending a short message to the short message user to be sent (namely obtaining the communication content confirmation feedback uploaded by the fixed phone terminal, and when the communication content confirmation feedback is characterized as that the content is correct, pushing the communication character data to a called user corresponding to the called user identifier).

It should be understood that, although the steps in the flowcharts related to the above embodiments are shown in sequence as indicated by the arrows, the steps are not necessarily executed in sequence as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least a part of the steps in each flowchart related to the above embodiments may include multiple steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, and the order of performing the steps or stages is not necessarily sequential, but may be performed alternately or alternately with other steps or at least a part of the steps or stages in other steps.

In one embodiment, as shown in fig. 4, there is provided a fixed telephone terminal communication apparatus including: a receiving module 402, an obtaining module 404, a feedback module 406, an audio conversion module 408, and a pushing module 410, wherein:

a receiving module 402, configured to receive a communication request of a fixed-line terminal carrying a calling subscriber identity;

an obtaining module 404, configured to obtain a corresponding called user identifier according to the communication request;

the feedback module 406 is configured to feed back a communication content input prompt to the fixed phone terminal after the communication right is verified according to the calling party identifier and the called party identifier;

the audio conversion module 408 is configured to receive communication audio data uploaded by the fixed-line terminal, and convert the communication audio data into communication text data;

the pushing module 410 is configured to push the communication text data to the called party corresponding to the called party identifier.

After the fixed telephone terminal communication device receives the communication request of the fixed telephone terminal carrying the calling user identification, according to the communication request, the corresponding called user identification is obtained, after the communication authority verification is passed according to the calling user identification and the called user identification, the input communication content is fed back to the fixed phone terminal, whether the calling user has the authority of communicating with the called user can be verified, the communication safety is ensured, after the verification is passed, the calling user can be prompted to feed back the communication audio data by utilizing the prompt of the input communication content, therefore, after receiving the communication audio data uploaded by the fixed phone terminal, the communication audio data can be converted into the communication text data, and the communication text data is pushed to the called user corresponding to the called user identifier, so that the user can send the short message to the called user by using the fixed phone terminal under the condition of ensuring the safety.

In one embodiment, the obtaining module is further configured to perform communication permission verification according to the calling party identifier, and when the communication permission verification passes, feed back a communication permission prompt to the fixed phone terminal, and receive the called party identifier uploaded by the fixed phone terminal.

In one embodiment, the feedback module is further configured to obtain a calling user level corresponding to the calling user identifier and a called user level corresponding to the called user identifier, determine a user level difference between the calling user level and the called user level, compare the user level difference with a preset level difference threshold, and determine that the communication right passes the verification when the user level difference is not greater than the preset level difference threshold.

In one embodiment, the feedback module is further configured to generate and feed back a communication user confirmation prompt to the fixed phone terminal according to the called user identifier after the communication right verification is passed according to the calling user identifier and the called user identifier, receive a communication user confirmation feedback uploaded by the fixed phone terminal, feed back a communication content entry prompt to the fixed phone terminal when the communication user confirmation feedback is characterized as user correct, and return to the step of obtaining the corresponding called user identifier according to the communication request when the communication user confirmation feedback is characterized as user error.

In one embodiment, the feedback module is further configured to detect whether there is a duplicate called user according to the called user identifier, generate and feed back a communication user duplicate prompt to the fixed-line terminal according to the called user identifier when there is no duplicate called user, feed back the called user duplicate prompt to the fixed-line terminal when there is a duplicate called user, obtain a called user distinguishing identifier corresponding to the called user duplicate prompt, and generate and feed back a communication user confirmation prompt to the fixed-line terminal according to the called user identifier and the called user distinguishing identifier.

In an embodiment, the pushing module is further configured to perform voice synthesis according to the communication text data, generate and push a communication content confirmation prompt to the fixed phone terminal, obtain a communication content confirmation feedback uploaded by the fixed phone terminal, push the communication text data to a called party corresponding to the called party identifier when the communication content confirmation feedback is characterized as correct in content, extract error prompt information in the communication content confirmation feedback when the communication content confirmation feedback is characterized as incorrect in content, update the communication text data according to the error prompt information, and push the updated communication text data to the called party corresponding to the called party identifier.

In one embodiment, the pushing module is further configured to compare the error prompt information with the communication text data, extract the text to be updated from the error prompt information, determine the area to be updated in the communication text data, and update the text to be updated to the area to be updated.

For a specific embodiment of the fixed-line terminal communication device, reference may be made to the above embodiment of the fixed-line terminal communication method, which is not described herein again. All or part of each module in the fixed telephone terminal communication device can be realized by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.

In one embodiment, a computer device is provided, which may be a terminal, and its internal structure diagram may be as shown in fig. 5. The computer device includes a processor, a memory, a communication interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The communication interface of the computer device is used for carrying out wired or wireless communication with an external terminal, and the wireless communication can be realized through WIFI, an operator network, NFC (near field communication) or other technologies. The computer program is executed by a processor to implement a fixed-line terminal communication method. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on the shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like.

Those skilled in the art will appreciate that the architecture shown in fig. 5 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.

In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program:

In one embodiment, the processor, when executing the computer program, further performs the steps of: and carrying out communication permission verification according to the calling user identifier, feeding back a communication permission prompt to the fixed telephone terminal after the communication permission verification is passed, and receiving the called user identifier uploaded by the fixed telephone terminal.

In one embodiment, the processor, when executing the computer program, further performs the steps of: the method comprises the steps of obtaining a calling user grade corresponding to a calling user identification and a called user grade corresponding to a called user identification, determining a user grade difference between the calling user grade and the called user grade, comparing the user grade difference with a preset grade difference threshold, and determining that communication authority verification is passed when the user grade difference is not greater than the preset grade difference threshold.

In one embodiment, the processor, when executing the computer program, further performs the steps of: and after the communication authority passes the verification according to the calling user identification and the called user identification, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identification, receiving the communication user confirmation feedback uploaded by the fixed phone terminal, feeding back a communication content input prompt to the fixed phone terminal when the communication user confirmation feedback is characterized as that the user is correct, and returning to the step of obtaining the corresponding called user identification according to the communication request when the communication user confirmation feedback is characterized as that the user is wrong.

In one embodiment, the processor, when executing the computer program, further performs the steps of: detecting whether a called user with a duplicate name exists according to the identification of the called user, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the identification of the called user when the called user with the duplicate name does not exist, feeding back the called user duplicate name prompt to the fixed phone terminal when the called user with the duplicate name exists, acquiring a called user distinguishing identification corresponding to the called user duplicate name prompt, and generating and feeding back the communication user confirmation prompt to the fixed phone terminal according to the identification of the called user and the called user distinguishing identification.

In one embodiment, the processor, when executing the computer program, further performs the steps of: performing voice synthesis according to the communication text data, generating and pushing a communication content confirmation prompt to the fixed phone terminal, acquiring a communication content confirmation feedback uploaded by the fixed phone terminal, pushing the communication text data to a called user corresponding to the called user identification when the communication content confirmation feedback is characterized as correct in content, extracting error prompt information in the communication content confirmation feedback when the communication content confirmation feedback is characterized as incorrect in content, updating the communication text data according to the error prompt information, and pushing the updated communication text data to the called user corresponding to the called user identification.

In one embodiment, the processor, when executing the computer program, further performs the steps of: and comparing the error prompt information with the communication character data, extracting the characters to be updated from the error prompt information, determining the area to be updated in the communication character data, and updating the characters to be updated to the area to be updated.

In one embodiment, a computer-readable storage medium is provided, having a computer program stored thereon, which when executed by a processor, performs the steps of:

In one embodiment, the computer program when executed by the processor further performs the steps of: and carrying out communication permission verification according to the calling user identifier, feeding back a communication permission prompt to the fixed telephone terminal after the communication permission verification is passed, and receiving the called user identifier uploaded by the fixed telephone terminal.

In one embodiment, the computer program when executed by the processor further performs the steps of: the method comprises the steps of obtaining a calling user grade corresponding to a calling user identification and a called user grade corresponding to a called user identification, determining a user grade difference between the calling user grade and the called user grade, comparing the user grade difference with a preset grade difference threshold, and determining that communication authority verification is passed when the user grade difference is not greater than the preset grade difference threshold.

In one embodiment, the computer program when executed by the processor further performs the steps of: and after the communication authority passes the verification according to the calling user identification and the called user identification, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identification, receiving the communication user confirmation feedback uploaded by the fixed phone terminal, feeding back a communication content input prompt to the fixed phone terminal when the communication user confirmation feedback is characterized as that the user is correct, and returning to the step of obtaining the corresponding called user identification according to the communication request when the communication user confirmation feedback is characterized as that the user is wrong.

In one embodiment, the computer program when executed by the processor further performs the steps of: detecting whether a called user with a duplicate name exists according to the identification of the called user, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the identification of the called user when the called user with the duplicate name does not exist, feeding back the called user duplicate name prompt to the fixed phone terminal when the called user with the duplicate name exists, acquiring a called user distinguishing identification corresponding to the called user duplicate name prompt, and generating and feeding back the communication user confirmation prompt to the fixed phone terminal according to the identification of the called user and the called user distinguishing identification.

In one embodiment, the computer program when executed by the processor further performs the steps of: performing voice synthesis according to the communication text data, generating and pushing a communication content confirmation prompt to the fixed phone terminal, acquiring a communication content confirmation feedback uploaded by the fixed phone terminal, pushing the communication text data to a called user corresponding to the called user identification when the communication content confirmation feedback is characterized as correct in content, extracting error prompt information in the communication content confirmation feedback when the communication content confirmation feedback is characterized as incorrect in content, updating the communication text data according to the error prompt information, and pushing the updated communication text data to the called user corresponding to the called user identification.

In one embodiment, the computer program when executed by the processor further performs the steps of: and comparing the error prompt information with the communication character data, extracting the characters to be updated from the error prompt information, determining the area to be updated in the communication character data, and updating the characters to be updated to the area to be updated.

It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database or other medium used in the embodiments provided herein can include at least one of non-volatile and volatile memory. Non-volatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical storage, or the like. Volatile Memory can include Random Access Memory (RAM) or external cache Memory. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM), among others.

The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.

The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.

Claims

1. A fixed telephone terminal communication method is characterized by comprising the following steps:

after the communication authority verification is passed according to the calling user identification and the called user identification, feeding back an input communication content prompt to the fixed phone terminal;

receiving communication audio data uploaded by the fixed telephone terminal, and converting the communication audio data into communication text data;

2. The method of claim 1, wherein the obtaining the corresponding called subscriber identity according to the communication request comprises:

3. The method of claim 1, further comprising:

4. The method of claim 1, wherein the feeding back a communication content input prompt to the fixed phone terminal after the communication right verification according to the calling subscriber identity and the called subscriber identity passes comprises:

after the communication authority verification is passed according to the calling user identification and the called user identification, generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identification;

receiving confirmation feedback of the communication user uploaded by the fixed telephone terminal;

when the communication user confirms that the feedback is characterized as correct, feeding back and inputting communication content to prompt the fixed phone terminal;

and when the communication user confirms that the feedback is characterized as a user error, returning to the step of obtaining the called user identifier corresponding to the communication request.

5. The method of claim 4, wherein the generating and feeding back a communication user confirmation prompt to the fixed phone terminal according to the called user identifier comprises:

detecting whether a duplicate called user exists according to the called user identification;

when a called user with a duplicate name does not exist, generating and feeding back a communication user confirmation prompt to the fixed telephone terminal according to the called user identification;

when a called user with the same name exists, the called user name prompt is fed back to the fixed phone terminal, a called user distinguishing identification corresponding to the called user name prompt is obtained, and a communication user confirmation prompt is generated and fed back to the fixed phone terminal according to the called user identification and the called user distinguishing identification.

6. The method of claim 1, wherein the pushing the text communication data to the called subscriber corresponding to the called subscriber identifier comprises:

carrying out voice synthesis according to the communication character data, and generating and pushing a communication content confirmation prompt to the fixed phone terminal;

obtaining confirmation feedback of the communication content uploaded by the fixed telephone terminal;

and when the communication content confirmation feedback is characterized as being wrong in content, extracting wrong prompt information in the communication content confirmation feedback, updating the communication text data according to the wrong prompt information, and pushing the updated communication text data to a called user corresponding to the called user identification.

7. The method of claim 6, wherein the updating the communication text data according to the error prompt message comprises:

and updating the text to be updated to the area to be updated.

8. A fixed-line terminal communication apparatus, comprising:

the obtaining module is used for obtaining the called user identification corresponding to the communication request;

the feedback module is used for feeding back and inputting communication content and prompting the communication content to the fixed phone terminal after the communication authority passes the verification according to the calling user identification and the called user identification;

the audio conversion module is used for receiving the communication audio data uploaded by the fixed telephone terminal and converting the communication audio data into communication text data;

9. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor, when executing the computer program, implements the steps of the method of any of claims 1 to 7.

10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.