CN114092012A - Information processing method, device, equipment and storage medium - Google Patents

Information processing method, device, equipment and storage medium Download PDF

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CN114092012A
CN114092012A CN202111411061.3A CN202111411061A CN114092012A CN 114092012 A CN114092012 A CN 114092012A CN 202111411061 A CN202111411061 A CN 202111411061A CN 114092012 A CN114092012 A CN 114092012A
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communication
dispatch
identifier
identification
track information
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王志伟
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Shanghai Xunmeng Information Technology Co Ltd
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Shanghai Xunmeng Information Technology Co Ltd
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0833—Tracking
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders

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Abstract

The invention provides an information processing method, an information processing device, information processing equipment and a storage medium, wherein the information processing method comprises the following steps: responding to a dispatch abnormal query request sent by a receiving user side, and acquiring an order identification of an order corresponding to the dispatch abnormal query request; inquiring the associated waybill identification according to the order identification; inquiring a logistics track information set of the order according to the waybill identification; extracting the latest logistics track information from the logistics track information set; acquiring a communication identifier of communication equipment of a dispatch node according to the latest logistics track information; and sending the communication identification to the user side, wherein the communication identification is used for the communication between the user side and the communication equipment of the dispatch node. The invention improves the user logistics experience and reduces the load pressure of the customer service system of the e-commerce platform.

Description

Information processing method, device, equipment and storage medium
Technical Field
The present invention relates to the field of computer applications, and in particular, to an information processing method, apparatus, system, device, and storage medium.
Background
At present, with the development of network information technology, online shopping has become an important life style of people. Due to the popularization of online shopping, the logistics package transportation volume is increased. More problems may occur during the transportation and distribution of the packages. For example, after a package is delivered, when the user has not received the package, contact may be required with a courier to determine the time of delivery and the location of delivery (a courier cabinet or home delivery). However, the dispatcher telephone may be busy, turned off, or missed, resulting in the user not being able to contact the dispatcher. Therefore, on one hand, the logistics experience of the user is reduced; on the other hand, the user may contact with the customer service of the e-commerce platform, so that the access amount of the customer service end of the e-commerce platform is increased, and the load pressure of the customer service system of the e-commerce platform is increased.
Therefore, how to help a user solve the problem that the user cannot contact a delivery person when delivering a parcel through information processing is a technical problem to be urgently solved by technical staff in the field, so that the load pressure of a customer service system of an e-commerce platform is reduced while the logistics experience of the user is improved.
Disclosure of Invention
In order to overcome the defects of the related technologies, the invention provides an information processing method, an information processing device, information processing equipment and a storage medium, and further helps a user to solve the problem that the user cannot contact a delivery person when delivering a parcel, so that the logistics experience of the user is improved, and the load pressure of a customer service system of an e-commerce platform is reduced.
According to an aspect of the present invention, there is provided an information processing method including:
responding to a dispatch abnormal query request sent by a receiving user side, and acquiring an order identification of an order corresponding to the dispatch abnormal query request;
inquiring the associated waybill identification according to the order identification;
inquiring a logistics track information set of the order according to the waybill identification;
extracting the latest logistics track information from the logistics track information set;
acquiring a communication identifier of communication equipment of a dispatch node according to the latest logistics track information;
and sending the communication identification to the user side, wherein the communication identification is used for the communication between the user side and the communication equipment of the dispatch node.
In some embodiments of the present application, the obtaining, according to the latest logistics track information, a communication identifier of a communication device of a dispatch node includes:
identifying a set field in the logistics track information;
acquiring a multi-bit character behind the set field in the logistics track information;
and using the acquired multi-bit character as the communication identification.
In some embodiments of the present application, the obtaining, according to the latest logistics track information, a communication identifier of a communication device of a dispatch node includes:
forming a track character type sequence according to the logistics track information;
matching a communication identification character type sequence from the track character type sequence;
acquiring a multi-bit character corresponding to the communication identification character type sequence in the logistics track information;
and using the acquired multi-bit character as the communication identification.
In some embodiments of the present application, the obtaining, according to the latest logistics track information, a communication identifier of a communication device of a dispatch node includes:
acquiring the identification of the dispatch node according to the logistics track information;
and inquiring the communication identification of the dispatch node from the logistics server according to the identification of the dispatch node.
In some embodiments of the present application, the obtaining, according to the latest logistics track information, a communication identifier of a communication device of a dispatch node includes:
acquiring the identification of the dispatch node according to the logistics track information;
acquiring a historical exception handling log of the dispatch node according to the identification of the dispatch node;
and acquiring the communication identifier of the dispatch node from the historical exception handling log.
In some embodiments of the present application, said sending the communication identifier to the user side includes:
and enabling the communication identifier to be associated with a jump link so as to respond to the operation of a user on the communication identifier and automatically jump to a communication interface of a communication application corresponding to the communication identifier.
In some embodiments of the present application, the skip link includes a transfer parameter assigned as the waybill identifier, and the automatically skipping to the communication interface of the communication application corresponding to the communication identifier in response to the user operating the communication identifier includes:
and responding to the communication connection established between the user side and the communication equipment of the dispatch node through the communication interface, and sending the transfer parameters of the jump link to the communication equipment of the dispatch node along with the establishment of the communication connection.
In some embodiments of the present application, said sending the communication identifier to the user side includes:
and enabling the communication identifier to be associated with a data feedback interface, so as to respond to the operation of a user on the communication identifier, trigger the data feedback interface to acquire the communication information of the communication equipment of the user side and the dispatch node, and enable the data feedback interface to stop data acquisition in response to the disconnection of the communication connection between the user side and the communication equipment of the dispatch node, wherein the communication information acquired by the data feedback interface is used as an exception handling log to be associated with the waybill identifier and/or the order identifier for storage.
In some embodiments of the present application, the data feedback interface is released in response to the logistics track information of the order being updated to sign-in.
In some embodiments of the present application, the user end communicates with the communication device of the dispatch node in voice or text form.
In some embodiments of the present application, the communication identifier is one or more of a fixed telephone number, a mobile phone number, a mailbox, and an account of communication software.
In some embodiments of the present application, the dispatch exception query request is generated in response to a failure of the user terminal to communicate with a dispatcher of the order.
According to still another aspect of the present application, there is also provided an information processing apparatus including:
the first obtaining module is configured to respond to a dispatch abnormal query request sent by a receiving user side, and obtain an order identification of an order corresponding to the dispatch abnormal query request;
the first query module is configured to query the associated waybill identifier according to the order identifier;
the second query module is configured to query the logistics track information set of the order according to the waybill identification;
the extraction module is configured to extract the latest logistics track information from the logistics track information set;
the second acquisition module is configured to acquire the communication identifier of the communication equipment of the dispatch node according to the latest logistics track information;
a sending module configured to send the communication identifier to the user side, where the communication identifier is used for the user side to communicate with the communication device of the dispatch node.
According to still another aspect of the present invention, there is also provided an electronic apparatus, including: a processor; a storage medium having stored thereon a computer program which, when executed by the processor, performs the steps as described above.
According to yet another aspect of the present invention, there is also provided a storage medium having stored thereon a computer program which, when executed by a processor, performs the steps as described above.
Compared with the prior art, the invention has the advantages that:
when a sending abnormal query request sent by a user side is received, an order mark of an order corresponding to the sending abnormal query request is obtained, a logistics track information set of the order is queried according to the order mark, therefore, a communication mark of communication equipment of a sending node is obtained from the logistics track information set based on the latest logistics track information, and the communication mark is sent to the user side, so that the user side can communicate with the communication equipment of the sending node through the communication mark. From this, convenience of customers directly communicates with the dispatch node to when solving parcel dispatch, can't contact the problem of dispatching personnel, and then when improving user's commodity circulation and experiencing, reduce the load pressure of the customer service system of electricity merchant platform.
Drawings
The above and other features and advantages of the present invention will become more apparent by describing in detail exemplary embodiments thereof with reference to the attached drawings.
Fig. 1 shows a flowchart of an information processing method according to an embodiment of the present invention.
Fig. 2 shows a flowchart of obtaining the communication identifier of the communication device of the dispatch node according to the latest logistics track information according to an embodiment of the invention.
Fig. 3 shows a flowchart of obtaining the communication identifier of the communication device of the dispatch node according to the latest logistics track information according to another embodiment of the invention.
Fig. 4 shows a flowchart of obtaining the communication identifier of the communication device of the dispatch node according to the latest logistics track information according to another embodiment of the invention.
Fig. 5 is a flowchart illustrating a communication identifier of a communication device of a dispatch node according to the latest logistics track information according to another embodiment of the invention.
Fig. 6 shows a block diagram of an information processing apparatus according to an embodiment of the present invention.
Fig. 7 schematically illustrates a computer-readable storage medium in an exemplary embodiment of the invention.
Fig. 8 schematically illustrates an electronic device in an exemplary embodiment of the invention.
Detailed Description
Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many different forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
Furthermore, the drawings are merely schematic illustrations of the invention and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus their repetitive description will be omitted. Some of the block diagrams shown in the figures are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities may be implemented in the form of software, or in one or more hardware modules or integrated circuits, or in different networks and/or processor devices and/or microcontroller devices.
The flow charts shown in the drawings are merely illustrative and do not necessarily include all of the steps. For example, some steps may be decomposed, and some steps may be combined or partially combined, so that the actual execution sequence may be changed according to the actual situation.
Fig. 1 shows a flowchart of an information processing method according to an embodiment of the present invention. The information processing method comprises the following steps:
step S110: and responding to a dispatch abnormal query request sent by a receiving user side, and acquiring an order identifier of an order corresponding to the dispatch abnormal query request.
Specifically, the user terminal can be loaded on the user equipment in the form of an application program, an applet, a web page, and the like, so as to provide various interactive interfaces and functional interfaces related to online shopping for the user.
In some embodiments, the user may operate the user terminal to send a dispatch exception query request to the e-commerce platform server/logistics server. For example, the dispatch exception query request may be displayed in an interface such as a presentation interface of the order logistics information, an order detail interface, or the like, with a control such as a button. When the user operates the displayed control, the sending of the dispatch abnormal query request is executed.
In still other embodiments, the dispatch exception query request may be automatically generated in response to a failure of the user terminal to communicate with a dispatcher of the order. For example, when a user operates a communication identifier (such as a mobile phone number) of a delivery member provided in a display interface of order logistics information displayed on the user side, the communication identifier is displayed in a linked form, the user equipment automatically jumps to a communication application corresponding to the communication identifier to execute communication connection with the delivery member, and the user side can monitor whether communication between the user equipment and the delivery member is successful or not on the premise of user authorization. If the communication between the user equipment and the delivery person is failed, the user side can automatically generate a delivery abnormal query request and send the request to the e-commerce platform server/logistics server. For another example, when a package of an order is in a delivery stage, the client may automatically obtain a communication identifier of a delivery person, and monitor a communication condition between the user equipment and the delivery person on the premise of user authorization. The user can communicate with the dispatcher through the dispatcher's communication identification through a link interface other than the user side (such as through the dispatcher's communication identification provided in the received dispatch text message; pasting the communication identification by copying the dispatcher's communication identification and opening a communication application, etc.). At this time, the client side monitors the communication condition between the user equipment and the dispatching member through the monitoring result or the communication condition between the user equipment and the dispatching member, and if the communication failure between the user equipment and the dispatching member is monitored, the client side can automatically generate a dispatching abnormal query request and send the dispatching abnormal query request to the e-commerce platform server/logistics server. The present application can implement more variations, which are not described herein.
Specifically, the dispatch exception query request may directly include the order identification. In some variations, the dispatch exception query request may also include a communication identifier of the dispatcher and a user identifier, and the e-commerce platform server/logistics server corresponds to the order identifier of the user who is inserted in the dispatcher's dispatch through the communication identifier of the dispatcher and the user identifier.
Step S120: and inquiring the associated waybill identification according to the order identification.
Specifically, the e-commerce platform server/logistics server may store an association relationship between the order identifier and the waybill identifier. The e-commerce platform server may manage the user order based on the order identification. The logistics server can manage the waybill associated with the user order based on the waybill identification.
Step S130: and inquiring the logistics track information set of the order according to the waybill identification.
Specifically, when the e-commerce platform server executes step S130, the e-commerce platform server may call an interface provided by the logistics server to query a logistics track information set of the order; or the e-commerce platform server can also cache the logistics track information set of each order, so that the logistics track information set can be directly queried by the e-commerce platform server. When the logistics server executes step S130, since the logistics server itself stores and manages the logistics track information, the logistics server can directly query the logistics track information set according to the waybill identifier.
Specifically, the logistics track information set may include a plurality of pieces of logistics track information, each piece of logistics track information may include, but is not limited to, track update time, package arrival time, package departure time, node information, node operator information, and the like.
Step S140: and extracting the latest logistics track information from the logistics track information set.
Specifically, according to the update time of the physical distribution track information, a piece of physical distribution track information with the latest update time may be set as the latest physical distribution track information from the physical distribution track information set.
Step S150: and acquiring the communication identifier of the communication equipment of the dispatch node according to the latest logistics track information.
Specifically, since the dispatch abnormal query request is generated based on the abnormal condition of the dispatch stage, the latest logistics track information obtained in step S150 is the logistics track information of the dispatch of the express leaving the dispatch node, and the logistics track information includes the information of the dispatch node. Step S150 may obtain the communication identifier of the communication device of the dispatch node according to the information of the dispatch node.
Specifically, the communication identifier is one or more of a fixed telephone number, a mobile phone number, a mailbox, and an account of communication software, which is not limited in this application, and other communication identifiers are also within the protection scope of the application.
Step S160: and sending the communication identification to the user side, wherein the communication identification is used for the communication between the user side and the communication equipment of the dispatch node.
In some embodiments, the steps S120 to S150 may be executed in real time, and when the user actively sends the dispatch exception query request through the user terminal, the queried communication identifier may be sent to the user terminal in real time through a manner such as pop-up window, push, and the like. The above steps S120 to S150 may also be performed in a delayed manner within an allowed time range according to the system load condition, so that when the user actively sends the dispatch abnormal query request through the user terminal, the queried communication identifier may be sent to the user terminal through a short message, push, or the like. Further, when the user side generates and sends the dispatch abnormal query request through automatic sending, the communication identifier can be sent to the user side through any mode of popup, pushing, short message and the like. Therefore, the automatic sending of the communication identifier can be realized, manual inquiry of a user is not needed, and the convenience experience of the user is improved.
Specifically, step S160 may include the steps of: and enabling the communication identifier to be associated with a jump link so as to respond to the operation of a user on the communication identifier and automatically jump to a communication interface of a communication application corresponding to the communication identifier. For example, when the communication identifier is a cell phone/landline number, a direct jump to the telephony application may be made via a jump link to auto-dial/dial in response to a user selecting a dial button. When the communication identifier is a mobile phone number, the short message can be directly jumped to the short message application through the jump link to carry out short message communication. When the communication identifier is a mailbox, the mailbox can be directly jumped to a mailbox application through a jump link so as to carry out mail communication. When the communication identifier is the account number of the communication software, the communication software can be directly jumped to the corresponding communication software through the jump link so as to carry out voice and/or text communication according to the communication function provided by the communication software.
According to the above embodiment, the communication devices of the user side and the dispatch node may communicate in voice or text form. When communicating in text form, the e-commerce platform server/logistics server may provide the user with a text template (e.g., for a parcel with waybill number xxxx, currently in dispatch, but not contacting the dispatcher, asking the dispatcher to contact me as soon as possible) so that to jump to the communication software for text communication, the text template may be filled in directly to the input box. The user can edit and modify the text template in the input box, and can also directly send the text template to the communication equipment of the dispatch node. In some variations, multiple text templates may also be provided for the user (for example, for a package with an invoice number xxxx, the package is currently in a delivery state but not contacting a delivery member, and please contact me as soon as possible; for a package with an invoice number xxxx, the package is currently in a delivery state, and the package is expected to be delivered to the home but not contacting the delivery member, and please inform the delivery member of the indication; for a package with an invoice number xxxx, the package is currently in a delivery state, the package is expected to be placed in an express cabinet but not contacting the delivery member, and please inform the delivery member of the indication), so as to allow the user to select.
In some implementations of the foregoing embodiment, the skip link may include a transfer parameter, and the transfer parameter is assigned as the waybill identifier, so that, in response to a user end establishing a communication connection with a communication device of the dispatch node through the communication interface, the transfer parameter of the skip link is sent to the communication device of the dispatch node along with the establishment of the communication connection. In this embodiment, when the user communicates with the dispatch node, the dispatch node can learn the corresponding waybill identifier conveniently. The problem that in a query telephone, after a staff of a dispatch node inquires the waybill identifier, a user needs to operate a user side to query, and the waybill identifier can be provided for the staff of the dispatch node only in a number reporting mode, so that the operation is very inconvenient is avoided.
Specifically, in the step of sending the communication identifier to the user side, the communication identifier may be associated with a data feedback interface at the same time, so as to trigger the data feedback interface to collect communication information between the user side and the communication device of the dispatch node in response to an operation of the user on the communication identifier; and in response to the disconnection of the communication connection between the user side and the communication equipment of the dispatch node, stopping data acquisition by the data feedback interface, wherein the communication information acquired by the data feedback interface is used as an exception handling log to be associated with the waybill identifier and/or the order identifier for storage. In a specific implementation, the above steps may be performed after user authorization. Through the steps, the data feedback interface can conveniently collect communication information (including text information and voice information), and the voice information can be recognized as the text information during specific storage, so that the operation of the type can be conveniently executed with the text information. Further, the text information may be refined, such as by keyword matching, to store only the key information for exception handling, reducing the required storage requirements. The stored exception log may also be used to provide exception handling references to dispatch nodes. The stored exception handling log may include a communication identifier of the dispatch node, and when the server cannot query the communication identifier of the dispatch node in other ways, the server may also query the communication identifier through the exception handling log. Further, the data collection is stopped based on the disconnection of the communication connection, so that the privacy information of the user is protected.
In some implementations of the foregoing embodiment, the data feedback interface is released in response to the logistics track information of the order being updated to sign-in. When the package is signed, it can be understood that the user does not need to communicate with the dispatch node based on the dispatch abnormal request, so that the data feedback interface can be released, the number of the data feedback interfaces required to be managed is reduced while additional information acquisition is avoided, and the system load is reduced.
Specifically, after receiving the dispatch exception query request, the e-commerce platform server/logistics server may also automatically send a reminder (such as message pushing, short message, telephone, and other information) to the dispatcher or the dispatch node to remind the dispatcher or the dispatch node to contact the user within a set time range, so as to explain the situation. The setting time range can be set as required, and the application is not limited to this.
In the information processing method provided by the invention, when a dispatch abnormal query request sent by a user side is received, an order mark of an order corresponding to the dispatch abnormal query request is obtained, so as to query a logistics track information set of the order according to the order mark, thereby obtaining a communication mark of communication equipment of a dispatch node from the logistics track information set based on the latest logistics track information, and sending the communication mark to the user side, so that the user side can communicate with the communication equipment of the dispatch node through the communication mark. From this, convenience of customers directly communicates with the dispatch node to when solving parcel dispatch, can't contact the problem of dispatching personnel, and then when improving user's commodity circulation and experiencing, reduce the load pressure of the customer service system of electricity merchant platform.
The application also provides a plurality of different communication device communication identifier obtaining modes.
Referring now to fig. 2, fig. 2 is a flow chart illustrating obtaining a communication identifier of a communication device of a dispatch node according to the latest logistics track information according to an embodiment of the present invention. Fig. 2 shows the following steps together:
step S1511: and identifying a set field in the logistics track information.
In this embodiment, the latest logistics track information may include a communication identifier of a communication device of the dispatch node. Therefore, the position of the communication identifier in the logistics track information can be determined through the identification of the set field. The setting fields may include, for example, node phone number, node contact address, node cell phone number, etc. In some implementations, the set fields can be extracted from historical logistics trajectory information. For example, specific characters of 2 fields, 3 fields or 4 fields before the communication identifier of the communication device of the dispatch node are acquired for a plurality of pieces of historical logistics track information, and at least one set field is acquired after the acquired characters are cleaned, combined and aggregated.
Step S1512: and acquiring the multi-bit characters after the set fields in the logistics track information.
Specifically, the number of character bits to be acquired can be determined according to the setting field. In the embodiment of extracting the setting field through the historical logistics track information, the digits of the communication identification corresponding to the setting field can be extracted together and stored in a correlated manner. When the set field is recognized in step S1511, the number of bits corresponding to the stored communication identifier may be acquired, so as to perform the character acquisition of step S1512.
Step S1513: and using the acquired multi-bit character as the communication identification.
Therefore, the communication identification can be conveniently acquired in a keyword recognition mode through the mode.
Referring now to fig. 3, fig. 3 is a flow chart illustrating obtaining a communication identifier of a communication device of a dispatch node according to the latest logistics track information according to another embodiment of the present invention. Fig. 3 shows the following steps in total:
step S1521: and forming a track character type sequence according to the logistics track information.
Specifically, the logistics track information can be converted into a track character type sequence corresponding to the character type according to the character type (characters, numbers, letters, symbols).
Step S1522: and matching the communication identification character type sequence from the track character type sequence.
In some specific implementations, the communication identifier may be extracted according to the historical logistics track information, and the communication identifier may be converted into a communication identifier character type sequence for matching in step S1522. For example, for a cell phone, the communication identifier character type sequence may be yxxxxxxxxxxxxx, where X indicates that the character type of the character is a number and Y indicates that the character type of the character is a symbol.
Further, a plurality of communication identifier character type sequences can be stored according to different types of communication identifiers, so that matching of the different types of communication identifiers is facilitated.
Step S1523: and acquiring multi-bit characters corresponding to the communication identification character type sequence in the logistics track information.
Step S1524: and using the acquired multi-bit character as the communication identification.
Therefore, the communication identifier can be conveniently acquired in a character type identification mode through the mode, and the matching identification efficiency of the character type sequence is higher due to the fact that the number of the character types is small, and the method is more suitable for a scene of providing the communication identifier in real time.
Referring now to fig. 4, fig. 4 is a flow chart illustrating obtaining a communication identifier of a communication device of a dispatch node according to the latest logistics track information according to another embodiment of the present invention. Fig. 4 shows the following steps in total:
step S1531: and acquiring the identifier of the dispatch node according to the logistics track information.
Step S1532: and inquiring the communication identification of the dispatch node from the logistics server according to the identification of the dispatch node.
Specifically, in this embodiment, it is considered that the communication identifier of the dispatch node may not be included in the partial logistics track information. Therefore, the communication identification of the dispatch node can be obtained by inquiring the logistics server. The embodiment can avoid the condition that the communication identification of the dispatch node in the logistics track information is directly identified fails. Further, in some embodiments, it may also be preferable to select the acquisition mode of fig. 2 or fig. 3, and when the acquisition fails, the step shown in fig. 4 is executed to ensure successful acquisition of the communication identifier.
Referring now to fig. 5, fig. 5 is a flow chart illustrating obtaining the communication identifier of the communication device of the dispatch node according to the latest logistics track information according to another embodiment of the present invention. Fig. 5 shows the following steps in total:
step S1541: and acquiring the identifier of the dispatch node according to the logistics track information.
Step S1542: and acquiring a historical exception handling log of the dispatch node according to the identification of the dispatch node.
Step S1543: and acquiring the communication identifier of the dispatch node from the historical exception handling log.
In this embodiment, considering that communication with the logistics server is required, but communication between the servers may be affected by a network situation, the communication identifier of the dispatch node may also be obtained from the exception handling log of the dispatch node through the steps in fig. 5, so as to improve the obtaining efficiency of the communication identifier of the dispatch node. In this embodiment, the information of the dispatch node that handles the abnormal logistics situation may be stored as an abnormal processing log (for example, may be stored locally in the e-commerce platform server), and the communication identifier of the dispatch node is stored in the abnormal processing log, so as to be obtained in step S1543.
The above are merely a plurality of specific implementation manners of the information processing method of the present invention, and each implementation manner may be implemented independently or in combination, and the present invention is not limited thereto. Furthermore, the flow charts of the present invention are merely schematic, the execution sequence between the steps is not limited thereto, and the steps can be split, combined, exchanged sequentially, or executed synchronously or asynchronously in other ways within the protection scope of the present invention.
Referring next to fig. 6, fig. 6 shows a block diagram of an information processing apparatus according to an embodiment of the present invention. The information processing apparatus 200 includes a first obtaining module 210, a first querying module 220, a second querying module 230, an extracting module 240, a second obtaining module 250, and a transmitting module 260.
The first obtaining module 210 is configured to, in response to a dispatch exception query request sent by a receiving user terminal, obtain an order identifier of an order corresponding to the dispatch exception query request.
The first query module 220 is configured to query the associated waybill identifier according to the order identifier.
The second query module 230 is configured to query the logistics trajectory information set of the order according to the waybill identifier.
The extracting module 240 is configured to extract the latest logistics track information from the logistics track information set.
The second obtaining module 250 is configured to obtain the communication identifier of the communication device of the dispatch node according to the latest logistics track information.
The sending module 260 is configured to send the communication identifier to the user terminal, where the communication identifier is used for the user terminal to communicate with the communication device of the dispatch node.
In the information processing apparatus according to the exemplary embodiment of the present invention, when a dispatch abnormal query request sent by a user side is received, an order identifier of an order corresponding to the dispatch abnormal query request is obtained to query a logistics track information set of the order according to the order identifier, so that a communication identifier of a communication device of a dispatch node is obtained from the logistics track information set based on the latest logistics track information, and the communication identifier is sent to the user side, so that the user side communicates with the communication device of the dispatch node through the communication identifier. From this, convenience of customers directly communicates with the dispatch node to when solving parcel dispatch, can't contact the problem of dispatching personnel, and then when improving user's commodity circulation and experiencing, reduce the load pressure of the customer service system of electricity merchant platform.
Fig. 6 is a schematic diagram of an information processing apparatus 200 provided by the present invention, and the splitting, combining and adding of modules are within the scope of the present invention without departing from the concept of the present invention. The information processing apparatus 200 provided in the present invention may be implemented by software, hardware, firmware, plug-in, and any combination thereof, and the present invention is not limited thereto.
In an exemplary embodiment of the present invention, there is also provided a computer-readable storage medium on which a computer program is stored, which, when executed by, for example, a processor, can implement the steps of the information processing method described in any one of the above embodiments. In some possible embodiments, aspects of the present invention may also be implemented in the form of a program product comprising program code means for causing a terminal device to carry out the steps according to various exemplary embodiments of the present invention described in the information processing method section above of this description, when said program product is run on the terminal device.
Referring to fig. 7, a program product 700 for implementing the above method according to an embodiment of the present invention is described, which may employ a portable compact disc read only memory (CD-ROM) and include program code, and may be run on a terminal device, such as a personal computer. However, the program product of the present invention is not limited in this regard and, in the present document, a readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device.
The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the foregoing. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.
The computer readable storage medium may include a propagated data signal with readable program code embodied therein, for example, in baseband or as part of a carrier wave. Such a propagated data signal may take many forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A readable storage medium may also be any readable medium that is not a readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a readable storage medium may be transmitted using any appropriate medium, including but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
Program code for carrying out operations for aspects of the present invention may be written in any combination of one or more programming languages, including an object oriented programming language such as Java, C + + or the like and conventional procedural programming languages, such as the "C" programming language or similar programming languages. The program code may execute entirely on the tenant computing device, partly on the tenant device, as a stand-alone software package, partly on the tenant computing device and partly on a remote computing device, or entirely on the remote computing device or server. In the case of remote computing devices, the remote computing devices may be connected to the tenant computing device through any kind of network, including a Local Area Network (LAN) or a Wide Area Network (WAN), or may be connected to an external computing device (e.g., through the internet using an internet service provider).
In an exemplary embodiment of the invention, there is also provided an electronic device that may include a processor and a memory for storing executable instructions of the processor. Wherein the processor is configured to perform the steps of the information processing method in any one of the above embodiments via execution of the executable instructions.
As will be appreciated by one skilled in the art, aspects of the present invention may be embodied as a system, method or program product. Thus, various aspects of the invention may be embodied in the form of: an entirely hardware embodiment, an entirely software embodiment (including firmware, microcode, etc.) or an embodiment combining hardware and software aspects that may all generally be referred to herein as a "circuit," module "or" system.
An electronic device 500 according to this embodiment of the invention is described below with reference to fig. 8. The electronic device 500 shown in fig. 8 is only an example, and should not bring any limitation to the functions and the scope of use of the embodiments of the present invention.
As shown in fig. 8, the electronic device 500 is embodied in the form of a general purpose computing device. The components of the electronic device 500 may include, but are not limited to: at least one processing unit 510, at least one memory unit 520, a bus 530 that couples various system components including the memory unit 520 and the processing unit 510, a display unit 540, and the like.
Wherein the storage unit stores program code executable by the processing unit 510 to cause the processing unit 510 to perform steps according to various exemplary embodiments of the present invention described in the information processing method section described above in this specification. For example, the processing unit 510 may perform the steps as shown in fig. 1.
The memory unit 520 may include a readable medium in the form of a volatile memory unit, such as a random access memory unit (RAM)5201 and/or a cache memory unit 5202, and may further include a read only memory unit (ROM) 5203.
The memory unit 520 may also include a program/utility 5204 having a set (at least one) of program modules 5205, such program modules 5205 including, but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which, or some combination thereof, may comprise an implementation of a network environment.
Bus 530 may be one or more of any of several types of bus structures including a memory unit bus or memory unit controller, a peripheral bus, an accelerated graphics port, a processing unit, or a local bus using any of a variety of bus architectures.
The electronic device 500 may also communicate with one or more external devices 600 (e.g., keyboard, pointing device, bluetooth device, etc.), with one or more devices that enable a tenant to interact with the electronic device 500, and/or with any devices (e.g., router, modem, etc.) that enable the electronic device 500 to communicate with one or more other computing devices. Such communication may be through input/output (I/O) interfaces 550. Also, the electronic device 500 may communicate with one or more networks (e.g., a Local Area Network (LAN), a Wide Area Network (WAN) and/or a public network, such as the Internet) via the network adapter 560. The network adapter 560 may communicate with other modules of the electronic device 500 via the bus 530. It should be appreciated that although not shown in the figures, other hardware and/or software modules may be used in conjunction with the electronic device 500, including but not limited to: microcode, device drivers, redundant processing units, external disk drive arrays, RAID systems, tape drives, and data backup storage systems, among others.
Through the above description of the embodiments, those skilled in the art will readily understand that the exemplary embodiments described herein may be implemented by software, or by software in combination with necessary hardware. Therefore, the technical solution according to the embodiment of the present invention can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, a usb disk, a removable hard disk, etc.) or on a network, and includes several instructions to make a computing device (which can be a personal computer, a server, or a network device, etc.) execute the above-mentioned information processing method according to the embodiment of the present invention.
Compared with the prior art, the invention has the advantages that:
when a sending abnormal query request sent by a user side is received, an order mark of an order corresponding to the sending abnormal query request is obtained, a logistics track information set of the order is queried according to the order mark, therefore, a communication mark of communication equipment of a sending node is obtained from the logistics track information set based on the latest logistics track information, and the communication mark is sent to the user side, so that the user side can communicate with the communication equipment of the sending node through the communication mark. From this, convenience of customers directly communicates with the dispatch node to when solving parcel dispatch, can't contact the problem of dispatching personnel, and then when improving user's commodity circulation and experiencing, reduce the load pressure of the customer service system of electricity merchant platform.
Other embodiments of the invention will be apparent to those skilled in the art from consideration of the specification and practice of the invention disclosed herein. This application is intended to cover any variations, uses, or adaptations of the invention following, in general, the principles of the invention and including such departures from the present disclosure as come within known or customary practice within the art to which the invention pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the invention being indicated by the following claims.

Claims (15)

1. An information processing method characterized by comprising:
responding to a dispatch abnormal query request sent by a receiving user side, and acquiring an order identification of an order corresponding to the dispatch abnormal query request;
inquiring the associated waybill identification according to the order identification;
inquiring a logistics track information set of the order according to the waybill identification;
extracting the latest logistics track information from the logistics track information set;
acquiring a communication identifier of communication equipment of a dispatch node according to the latest logistics track information;
and sending the communication identification to the user side, wherein the communication identification is used for the communication between the user side and the communication equipment of the dispatch node.
2. The information processing method according to claim 1, wherein the obtaining of the communication identifier of the communication device of the dispatch node based on the latest logistics track information comprises:
identifying a set field in the logistics track information;
acquiring a multi-bit character behind the set field in the logistics track information;
and using the acquired multi-bit character as the communication identification.
3. The information processing method according to claim 1, wherein the obtaining of the communication identifier of the communication device of the dispatch node based on the latest logistics track information comprises:
forming a track character type sequence according to the logistics track information;
matching a communication identification character type sequence from the track character type sequence;
acquiring a multi-bit character corresponding to the communication identification character type sequence in the logistics track information;
and using the acquired multi-bit character as the communication identification.
4. The information processing method according to claim 1, wherein the obtaining of the communication identifier of the communication device of the dispatch node based on the latest logistics track information comprises:
acquiring the identification of the dispatch node according to the logistics track information;
and inquiring the communication identification of the dispatch node from the logistics server according to the identification of the dispatch node.
5. The information processing method according to claim 1, wherein the obtaining of the communication identifier of the communication device of the dispatch node based on the latest logistics track information comprises:
acquiring the identification of the dispatch node according to the logistics track information;
acquiring a historical exception handling log of the dispatch node according to the identification of the dispatch node;
and acquiring the communication identifier of the dispatch node from the historical exception handling log.
6. The information processing method according to claim 1, wherein the sending the communication identifier to the user side includes:
and enabling the communication identifier to be associated with a jump link so as to respond to the operation of a user on the communication identifier and automatically jump to a communication interface of a communication application corresponding to the communication identifier.
7. The information processing method as claimed in claim 6, wherein the jump link contains a transfer parameter assigned as the waybill identifier, and the automatic jump to the communication interface of the communication application corresponding to the communication identifier in response to the user's operation on the communication identifier comprises:
and responding to the communication connection established between the user side and the communication equipment of the dispatch node through the communication interface, and sending the transfer parameters of the jump link to the communication equipment of the dispatch node along with the establishment of the communication connection.
8. The information processing method according to claim 6, wherein the sending the communication identifier to the user side includes:
and enabling the communication identifier to be associated with a data feedback interface, so as to respond to the operation of a user on the communication identifier, trigger the data feedback interface to acquire the communication information of the communication equipment of the user side and the dispatch node, and enable the data feedback interface to stop data acquisition in response to the disconnection of the communication connection between the user side and the communication equipment of the dispatch node, wherein the communication information acquired by the data feedback interface is used as an exception handling log to be associated with the waybill identifier and/or the order identifier for storage.
9. The information processing method of claim 8, wherein the data feedback interface is released in response to the logistics track information update of the order being a sign-on.
10. The information processing method according to any one of claims 1 to 9, wherein the user side communicates with the communication device of the dispatch node in a voice or text form.
11. The information processing method according to any one of claims 1 to 9, wherein the communication identifier is one or more of a fixed telephone number, a mobile phone number, a mailbox, and an account number of communication software.
12. The information processing method of any one of claims 1 to 9, wherein the dispatch exception query request is generated in response to a failure of the user side to communicate with a dispatcher of the order.
13. An information processing apparatus characterized by comprising:
the first obtaining module is configured to respond to a dispatch abnormal query request sent by a receiving user side, and obtain an order identification of an order corresponding to the dispatch abnormal query request;
the first query module is configured to query the associated waybill identifier according to the order identifier;
the second query module is configured to query the logistics track information set of the order according to the waybill identification;
the extraction module is configured to extract the latest logistics track information from the logistics track information set;
the second acquisition module is configured to acquire the communication identifier of the communication equipment of the dispatch node according to the latest logistics track information;
a sending module configured to send the communication identifier to the user side, where the communication identifier is used for the user side to communicate with the communication device of the dispatch node.
14. An electronic device, characterized in that the electronic device comprises:
a processor;
a memory having stored thereon a computer program that, when executed by the processor, performs:
the information processing method according to any one of claims 1 to 12.
15. A storage medium having a computer program stored thereon, the computer program when executed by a processor performing:
the information processing method according to any one of claims 1 to 12.
CN202111411061.3A 2021-11-25 2021-11-25 Information processing method, device, equipment and storage medium Pending CN114092012A (en)

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Citations (6)

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CN102521720A (en) * 2011-11-24 2012-06-27 中国联合网络通信集团有限公司 Tracking and processing method for logistics dispatching and logistics dispatching terminal
CN106713617A (en) * 2016-11-25 2017-05-24 腾讯科技（深圳）有限公司 Information display method and apparatus
CN106844372A (en) * 2015-12-04 2017-06-13 阿里巴巴集团控股有限公司 A kind of logistics information querying method and device
CN108764784A (en) * 2018-05-15 2018-11-06 佛山市衣香蒂丝服装设计有限公司 A kind of information interacting method for logistics
CN111210175A (en) * 2018-11-21 2020-05-29 顺丰科技有限公司 Logistics information acquisition method and device
CN113487265A (en) * 2021-07-20 2021-10-08 上海万物新生环保科技集团有限公司 Method, device and equipment for subscribing, inquiring and pushing logistics information

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN102521720A (en) * 2011-11-24 2012-06-27 中国联合网络通信集团有限公司 Tracking and processing method for logistics dispatching and logistics dispatching terminal
CN106844372A (en) * 2015-12-04 2017-06-13 阿里巴巴集团控股有限公司 A kind of logistics information querying method and device
CN106713617A (en) * 2016-11-25 2017-05-24 腾讯科技（深圳）有限公司 Information display method and apparatus
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