CN114066209A

CN114066209A - Service distribution method, device, equipment and computer storage medium

Info

Publication number: CN114066209A
Application number: CN202111334321.1A
Authority: CN
Inventors: 潘建华; 黄婷婷
Original assignee: China Construction Bank Corp
Current assignee: China Construction Bank Corp
Priority date: 2021-11-11
Filing date: 2021-11-11
Publication date: 2022-02-18

Abstract

The application discloses a service distribution method, a device, equipment and a computer storage medium. The method comprises the following steps: acquiring service information of a service to be processed; determining the declaration type of the service to be processed according to the service information; and under the condition that the declaration type is the first declaration type, distributing the service to be processed according to a service label of the service to be processed and a preset matching rule of the service label and a processor label, wherein the service label is a label set for the service to be processed according to the service information, and the processor label is a label set for at least one processor according to the processor information. By adopting the service allocation method, the device, the equipment and the computer storage medium, waste of staff resources can be avoided, and the service processing efficiency is improved.

Description

Service distribution method, device, equipment and computer storage medium

Technical Field

The present application relates to the field of service allocation technologies, and in particular, to a method, an apparatus, a device, and a computer storage medium for service allocation.

Background

Business processing is inevitably involved in all industries, and before the business is processed, the business to be processed needs to be distributed to corresponding staff so that the staff can process the business.

In the prior art, generally, a service of a certain area can only be allocated to a worker in the area, when the service of the area is excessive, the service of the area cannot be allocated to a worker in another area, and when the worker in the area is idle, the service of another area cannot be allocated to the worker in the area, so that waste of staff resources is caused, and the service processing efficiency is reduced.

Disclosure of Invention

Embodiments of the present application provide a service allocation method, an apparatus, a device, and a computer storage medium, which can at least solve the problems in the prior art that staff resources are wasted and service processing efficiency is reduced due to the fact that a service cannot be allocated across areas.

In a first aspect, an embodiment of the present application provides a service allocation method, where the method includes:

acquiring service information of a service to be processed;

determining the declaration type of the service to be processed according to the service information;

and under the condition that the declaration type is the first declaration type, distributing the service to be processed according to a service label of the service to be processed and a preset matching rule of the service label and a processor label, wherein the service label is a label set for the service to be processed according to the service information, and the processor label is a label set for at least one processor according to the processor information.

In a second aspect, an embodiment of the present application provides a service allocating apparatus, where the apparatus includes:

the acquisition module is used for acquiring the service information of the service to be processed;

the setting module is used for setting a service label for the service to be processed according to the service information;

and the first distribution module is used for distributing the service to be processed according to the service tag and the preset matching rule of the service tag and the processor tag under the condition that the declaration type tag in the service tag is the first declaration type, wherein the processor tag is a tag set for at least one processor according to the processor information.

In a third aspect, an embodiment of the present application provides an electronic device, where the device includes: a processor and a memory storing computer program instructions;

the processor, when executing the computer program instructions, implements a traffic distribution method as shown in any of the embodiments of the first aspect.

In a fourth aspect, the present application provides a computer storage medium, on which computer program instructions are stored, and when executed by a processor, the computer program instructions implement the service allocation method shown in any one of the embodiments of the first aspect.

The service allocation method, the device, the equipment and the computer storage medium of the embodiment determine the declaration type of the service to be processed according to the acquired service information of the service to be processed, and allocate the service to be processed according to the preset matching rule of the service tag and the handler tag according to the service tag of the service to be processed under the condition that the declaration type is the first declaration type. Because the service label is the label set according to the service information of all the to-be-processed services in each area, and the processor label is the label set according to all the processor information in each area, the to-be-processed services in any area can be distributed to the processors in any area, thereby avoiding waste of staff resources and improving the service processing efficiency.

Drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings needed to be used in the embodiments of the present application will be briefly described below, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.

FIG. 1 is a flow diagram illustrating a method of traffic distribution in accordance with an exemplary embodiment;

FIG. 2 is a flow diagram illustrating a business approval process in accordance with an exemplary embodiment;

FIG. 3 is a flow diagram illustrating another method of traffic distribution in accordance with an exemplary embodiment;

FIG. 4 is a flow path diagram illustrating an exemplary embodiment;

FIG. 5 is a schematic diagram illustrating an approver label according to an exemplary embodiment;

FIG. 6 is a schematic diagram illustrating a traffic tag determination process in accordance with an illustrative embodiment;

FIG. 7 is a schematic diagram illustrating a service tag criteria according to an exemplary embodiment;

FIG. 8 is a flow diagram illustrating a reviewer determination method in accordance with an exemplary embodiment;

FIG. 9 is a flow diagram illustrating a panelist determination method in accordance with an exemplary embodiment;

FIG. 10 is a diagram illustrating a method for determining a type of restated traffic, in accordance with an exemplary embodiment;

fig. 11 is a schematic structural diagram illustrating a service distribution apparatus according to an exemplary embodiment;

fig. 12 is a schematic structural diagram of an electronic device according to an exemplary embodiment.

Detailed Description

Features and exemplary embodiments of various aspects of the present application will be described in detail below, and in order to make objects, technical solutions and advantages of the present application more apparent, the present application will be further described in detail below with reference to the accompanying drawings and specific embodiments. It should be understood that the specific embodiments described herein are intended to be illustrative only and are not intended to be limiting. It will be apparent to one skilled in the art that the present application may be practiced without some of these specific details. The following description of the embodiments is merely intended to provide a better understanding of the present application by illustrating examples thereof.

It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.

Fig. 1 shows a flow diagram of a service allocation method according to an embodiment of the present application.

As shown in fig. 1, the service allocation method may include the following steps:

firstly, S110, acquiring service information of a service to be processed;

secondly, S120, determining the declaration type of the service to be processed according to the service information;

then, S130, under the condition that the declaration type is the first declaration type, allocating the service to be processed according to the service label of the service to be processed and the preset matching rule between the service label and the handler label.

Therefore, a service label is set for the service to be processed according to the acquired service information of the service to be processed, and the service to be processed is distributed according to the service label and the preset matching rule of the service label and the label of the processor under the condition that the declaration type label in the service label is the first declaration type. Because the processor tags are set according to the information of all processors in each area, the to-be-processed service can be distributed to the processors in any area, thereby avoiding waste of staff resources and improving service processing efficiency.

The above steps are described in detail below, specifically as follows:

referring to S110, the service information may be attribute information of the service to be processed, and the service information may include declaration type information, which may be used to determine a declaration type of the service to be processed. The declaration type may include a new declaration type and a re-declaration type, the new declaration type service may be a service declared for the first time, and the re-declaration type service may be a service declared and processed at least once. The restated type service may further include a change service, a return-to-repeat service, and a return-to-repeat service, where the change service may be a new service initiated by associating a service batch number when the previous service is processed. The fallback service may be a service that is accepted again after being fallback at the previous processing, and the service number of the fallback service is the same as the service number at the previous processing. The reiterated service may be a new service that is reissued and re-accepted after being retired from the previous processing, and the service number of the reiterated service is the same as the service number of the previous processing.

For example, at present, the credit assets of each secondary branch are different in scale, the regional economy, the industrial development and the customer distribution are different, the service volume of the stationed approvers is unbalanced, the busy and idle conditions are uneven, and the waste of approval resources is easily caused. Moreover, the business approved by the stationed approver is limited to the business of the stationed organization, and the client group and the business type are relatively solidified, so that the continuous improvement of the approval experience and the capability is not facilitated. In addition, part of the daily management of the distributed and stationed approvers is responsible for by the stationing organization, and the approval decision is easily interfered by external factors, so that the approval tasks of the credit and credit business can be distributed by the business distribution method provided by the embodiment of the application, and the following takes this as an example to describe each implementation mode of the embodiment of the application.

Firstly, the existing approval process of the credit business is briefly explained. In the existing approval process for the business of the credit and credit worthiness business, as shown in fig. 2, after submission and approval by a declaration company, generally, the links of project comprehensive distribution 201, acceptance 202, compliance initial review 203, compliance review 204, arrangement meeting 205, special review 206, trial 207, and writing approval review 208 are required, and each link needs to be manually selected and can be selected only from a declaration institution and a higher-level institution thereof according to the approval level.

Based on this, the pending business in the embodiment of the present application may be an approval task of the bank for the credit business, the attribute information of the approval task can comprise regions, declaration types, service types, declaration properties, mortgage types, amounts and the like, specifically, the regions can be declaration lines, the declaration types can comprise new declaration services and re-declaration services, the service types can comprise change services, line credit under a growing line, single-stroke services under a growing line, fast credit communication services, scoring card services, mortgage fast credit and the like, the declaration properties can comprise pure new issuing, services under contract changing lines, change of follow-up and repeat conditions, pure low credit risk lines, line adding, line storing, remigration and the like, the mortgage types can comprise low credit risk services, common houses, other types and the like, and the amounts can be the range of the declared amounts.

Secondly, referring to S120, the declaration type may include a first declaration type and a second declaration type, where the first declaration type may include a new declaration type and a declaration type of a service whose permission for processing the service to be processed is higher than that required when the service is processed last time in a fallback new type, and the second declaration type may include a change type and a fallback type in a fallback type, and may further include a declaration type of a service whose permission for processing the service to be processed is not higher than that required when the service is processed last time in a fallback new type.

Then, referring to S130, the service tag may be a tag set for the service to be processed according to the service information, and specifically, the service information may be processed according to a preset service judgment standard to determine the service tag. The processing person tag may be a tag set for at least one processing person based on the processing person information. And under the condition that the declaration type of the service to be processed is a new declaration type, a change type or a return-to-return type, distributing the service to be processed according to a preset matching rule of the service tag and the tag of the processor. For example, the loan approval tasks of the enterprises in the province can be uniformly collected to the cloud end of data of a first-level subsidiary bank through an intelligent distribution engine in a cloud approval system, the cloud end data is processed, then a service label is automatically judged and distributed to an approver, and the approvers and the approval tasks in the first-level subsidiary bank are accurately matched and flexibly scheduled, so that the approval capacity is fully released, and the approval productivity is improved.

Here, as shown in fig. 3, a pending service tag library 302 may be established from the service information 301 and a handler resource pool 304 may be established in advance from the handler information 303. And according to the service tags in the service tag library to be processed and the processor tags in the processor resource pool, performing task allocation according to a matching rule. After the service label library to be processed is established, the service information can be directly mapped to obtain a service label, or the service label of the service to be processed is determined through processing into a service judgment standard and then the service judgment standard.

Specifically, the service tag may include a processing method tag, a service type tag, a processing task number tag, and a flow path tag, and may also include other tags, which are not limited herein. The tag of the handler may include an identification tag, whether a service tag can be assigned, a role tag, a region authority tag, a service type authority tag, a processing mode tag, and a money authority tag, and may also include other tags, which are not limited herein.

For example, taking the approval task of the credit and credit business as an example, the labels of the approval task may include an approval mode label, a business type label, an approval task number label and a process path label, and specifically, the approval mode label may include a single label, a double label, a counterlabel and a meeting, the business type label may include a low credit risk line, a credit under newly grown road, a credit under stock grown road, a low credit risk business, a single pen under newly grown road, a single pen under stock grown road, a newly increased speed credit communication business, a stock speed credit communication business, a newly increased rating card business and a stock rating card business, etc., the approval task number label may include an approval task number and a rating number, and the process path label may include a first process path, a second process path and a third process path, as shown in fig. 4, the first flow path 401 may convert the approval task into manual acceptance, distribution, compliance examination and approval arrangement, the second flow path 402 may be directly and automatically allocated to the approver by the system, and the third flow path 403 may be manually allocated to the approver after the acceptance, distribution and compliance examination are completed. For the approval tasks with the flow path labels as the first flow path, for example, some special approval tasks or some special situations, the approval tasks with the flow path labels as the second flow path, for example, the reportation service, without acceptance allocation and compliance inspection, can be directly and automatically allocated to the approvers by the system, and for the approval tasks with the flow path labels as the third flow path, for example, the common new declaration service, can be automatically allocated to the approvers by the system after the acceptance allocation and the compliance inspection are manually completed.

In addition, taking the approval task of the credit and credit business as an example, after the label item of the approver is defined, the approver resource pool can be established by collecting and initializing the information of the approver of each branch, and meanwhile, the system provides the management function of the number of the approvers. The labels of the approvers can comprise an approver qualification label and an approver authority label, specifically, the approver qualification label can comprise a label of whether approval business can be distributed, a label of busy hour period, an approver role label and a label of an authorized approval mechanism, and the approver authority label can comprise an approval business type label, an approval mode label and an amount authority label. Additionally, the name and number of the approver can be included. Wherein, whether the approving label can be allocated or not can be used for indicating whether the approving task can be allocated to the approving person, for example, when the approving person is in a period of vacation or busy, the approving task cannot be allocated. The busy hour period tag may be used to set that no tasks are assigned to the approver for a future period of time, such as: if the busy hour period label set to approver a is 14:00 at 12 months 12 days 2021 to 17:00 at 12 months 2021, then the approver a may be assigned a task during that time period. The approver role labels may include trial and trial. The authorized approval authority tag may be a sub-group to which the approver has authorization to approve. The approval service type label can comprise a stock growing under-road limit credit service, a newly added growing under-road limit credit service, a stock growing under-road single service, a newly added growing under-road single service, a stock fast credit service, a newly added fast credit service, a stock evaluation card service, a newly added evaluation card service, a mortgage fast credit non-housing type, a mortgage fast credit housing type, a low credit risk line, a low credit risk service and the like. The examination and approval mode label can be used for indicating the examination and approval modes which the approver has the right to participate in, and can comprise single labels, double labels, meeting labels and meetings, and one approver can have the right to participate in at least one examination and approval mode. The monetary authority label may be a range of monetary amounts that the approver has authority to approve. In one specific example, the approver tab may be as shown in FIG. 5.

In addition, as shown in fig. 6, in a specific example, a declaration line may initiate a declaration process, enter declaration information 601 into a cloud approval system, extract business information 602 from the declaration information 601 by the cloud approval system, and then determine a business label 603 according to a business judgment standard shown in fig. 7.

Based on this, in an optional implementation manner, the S130 may specifically include:

determining a target processing person from at least one processing person according to the service label and a preset matching rule of the service label and the processing person label;

and in the case that the number of the target processing persons is 1, distributing the service to be processed to the target processing persons.

Here, the target handler may be a handler authorized to handle the service to be processed, and the matching rule between the preset service tag and the handler tag may be used to determine, from at least one handler, the target handler authorized to handle the service to be processed. The number of the target processing persons determined based on the determination may be 1 or more, and if the number of the determined target processing persons is 1, the service to be processed may be allocated to the target processing person.

Therefore, the target handler with the authority to handle the to-be-processed service can be determined according to the preset matching rule of the service tag and the handler tag, and the to-be-processed service can be conveniently and quickly handled.

In addition, in an optional implementation manner, after the target processing person is determined from the at least one processing person according to the service tag and the preset matching rule between the service tag and the processing person tag, the method may further include:

determining a final processing person from a plurality of target processing persons according to a preset priority rule under the condition that the number of the target processing persons is larger than 1;

and distributing the service to be processed to the final processor.

Here, if a plurality of target processors are determined, a final processor may be determined from the plurality of target processors according to a preset priority rule to process the service to be processed.

Therefore, under the condition that the target processing person is not unique, the most suitable final processing person can be determined to process the business to be processed.

Based on this, in an optional implementation manner, in the case that the number of the target processing persons is greater than 1, determining the final processing person from the plurality of target processing persons according to a preset priority rule may specifically include:

under the condition that the number of the target processing persons is larger than 1, acquiring the number of to-be-handled services of a plurality of target processing persons;

and under the condition that the number of the target processors with the minimum number of the businesses to be handled is 1, determining the target processor with the minimum number of the businesses to be handled as a final processor.

Here, the to-do traffic amount may be the traffic amount that has been allocated to the target handler but has not been handled by the target handler. If the number of the target processors is multiple, the number of the to-be-handled services of the multiple target processors may be obtained, and if the number of the processors with the minimum number of the to-be-handled services is only 1, it may be determined that the target processor with the minimum number of the to-be-handled services is the final processor, and the to-be-processed services may be allocated to the final processor.

Based on this, in order to ensure that the intelligent allocation engine can allocate the to-be-processed services in a balanced manner, the intelligent allocation engine needs to ensure that the number of the to-be-processed services of the processors can reflect the busy and idle conditions of the processors in real time, and therefore, the number of the to-be-processed services of the processors needs to be synchronized in real time. Specifically, after completing one service allocation, the intelligent allocation engine may add 1 to the number of pending services of the service-allocated handlers; after a handler has processed a service, the intelligent allocation engine may subtract 1 from the number of pending services of the handler; if the service is handed over, that is, after a certain service to be processed is allocated to a processor, the processor does not process the service but hands over the service to other processors for processing, at this time, the intelligent allocation engine may add 1 to the number of services to be handled of the processor who has handed over the service, and add 1 to the number of services to be handled of the processor who receives the service; if the business is returned and stopped, the intelligent distribution engine can also reduce the number of the business to be handled of the processing person originally distributed to the business by 1. However, there may be a case that the real-time synchronization of the quantity of the to-be-handled services fails, so that batch synchronization of the quantity of the to-be-handled services in a period may be performed according to a preset period, for example, calibration of the quantity of the to-be-handled services may be performed once a day, and the current quantity of the to-be-handled services of each processor is synchronized to the intelligent allocation engine, so as to ensure accuracy of the quantity of the to-be-handled services in the intelligent allocation engine.

Therefore, the service to be processed is distributed to the target processing person with the least number of services to be processed, so that the service to be processed can be processed as soon as possible, and the processing efficiency is improved.

In addition, in an optional implementation manner, in the above case that the number of the target processing persons is greater than 1, after determining the number of the to-do services of the plurality of target processing persons according to the to-do service number tag in the target processing person tag, the method may further include:

under the condition that the number of target handlers with the minimum number of businesses to be handled is greater than 1, acquiring target authorities of a plurality of target handlers;

determining at least one first processor with lowest target authority from a plurality of target processors according to the target authority;

determining that any first processor is a final processor.

Here, if there are a plurality of target processing persons with the minimum number of pending services, the target permissions of the plurality of target processing persons may be obtained, then at least one processing person with the lowest target permission, that is, the first processing person, is determined, and any one of the at least one first processing person is determined as the final processing person. That is, if there are only 1 first handler, it can be determined that the only first handler is the final handler, and if there are a plurality of first handlers, any one of them is selected as the final handler. The target authority may be a money amount authority or other authorities, which are not limited herein.

Therefore, the task to be processed can be distributed to the processor with the right to process the task to be processed, wherein the target authority is the lowest, so that the problem that the subsequent task needing to be processed by the processor with the higher authority cannot be distributed because the current task to be processed occupies the processor with the higher authority is avoided.

In addition, in an optional implementation manner, after determining the declaration type of the service to be processed according to the service information, the method may further include:

and under the condition that the declaration type is a second declaration type, distributing the service to be processed to a handler who processes the service to be processed at the previous time.

Here, since the to-be-processed service of the second declaration type may be a change type service or a return-to-return type service, or the permission required for processing the to-be-processed service of the second declaration type is not higher than the permission required when the to-be-processed service was processed last time, the to-be-processed service may be directly allocated to a handler who processed the service last time.

Therefore, the to-be-processed service of which the authority required by the current processing is not higher than the authority required by the previous processing can be directly distributed to the previous processor without redistribution, so that the distribution efficiency can be improved, and the processing efficiency can be improved because the processor is familiar with the service.

In addition, due to the importance or difficulty of some pending services, more than one handler may be required, for example, in the approval task for the loan transaction, the approval mode for the loan transaction may include single-sign, double-sign, meeting, and meeting. The trial and error personnel can be determined by the preset matching rule of the business tag and the handler tag and the preset priority rule, and the specific process is shown in fig. 8 and is not repeated herein. In addition to 1 trial clerk, a special reviewer is needed for the double-stick, the meeting-stick and the conference, specifically, 1 trial clerk and 1 special reviewer are needed for the double-stick, 1 trial reviewer and X special reviewers are needed for the meeting-stick, 1 trial reviewer and Y special reviewers are needed for the conference, and generally, Y > X > 1. Therefore, in the case that the approval mode is double-sign, meeting sign and meeting, the task to be approved needs to be distributed to the special examiners. As shown in fig. 9, since all the approvers can be regarded as the dedicated approvers, the pending task can be directly allocated to the approver with the least pending business number in the approver resource pool, and if there are a plurality of approvers with the least pending business number, one of the approvers is randomly selected, and certainly, the approver determined to be the candidate of the pending business can not be regarded as the dedicated approver of the pending business any more.

Therefore, in the returning and repeating business, the approval mode is changed, the business of the special auditors needs to be added, and the business needs to be distributed to the special auditors again.

Next, a description will be given, taking an example, of a method for allocating a to-be-processed service of a restatement type according to various places in the above embodiments.

For the reissued service, that is, the to-be-processed service of the reissued type, the reissued service type of the reissued service may be further determined, and the reissued service type may include a change class, a return-to-come class, and a return-to-come-to-new service class, and the specific determination method is shown in fig. 10.

If the restated service is a change service or a return-to-repeat service, the restated service can be directly distributed to the approver in the previous approval.

If the reissued service is a backdrop and repeat service, whether the service attribute and the number of the approvers of the reissued service exceed the service attribute and the number of the approvers of the reissued service when the reissued service is approved at the previous time can be determined through the service label of the reissued service, wherein the condition that the service attribute exceeds the service attribute when the reissued service is approved at the previous time means that the authority of the approver required by the reissued service at the current time is higher than the authority of the approver required when the reissued service is approved at the previous time, and the condition that the number of the approvers exceeds the number of the approvers required when the reissued service is approved at the previous time means that the number of the approvers required by the reissued service at the current time is more than the number of the approvers required when the reissued service is approved at the previous time.

If the business attribute and the number of the approvers are not exceeded, the restated business is still distributed to the approver in the previous approval.

If the number of the auditors is not over, but the business attribute is over, the trial-and-error personnel are re-determined according to the preset matching rule of the business label and the auditor label, and if the trial-and-error personnel are needed, the trial-and-error personnel are unchanged and still are the trial-and-error personnel in the previous approval.

If the number of the auditors exceeds but the business attribute does not exceed, the repurposing business is still distributed to the trial-and-error personnel in the previous approval, and the auditor with the minimum number of tasks to be processed is determined from the resource pool of the auditors to be used as the trial-and-error personnel, wherein the number of the trial-and-error personnel to be determined in the current time can be larger than the number of the trial-and-error personnel which are lacked in the previous time.

If the business attribute and the number of the examination and approval persons are not over, the trial-and-approval persons are re-determined according to the preset matching rule of the business label and the examination and approval person label, if the trial-and-approval persons are needed, the examination and approval person with the minimum number of tasks to be processed is determined from the examination and approval person resource pool to serve as the trial-and-approval person, and the number of the trial-and-approval persons to be determined at this time can be larger than the number of the trial-and-approval persons which are lacked at the previous time.

In addition, if the reportation business needs to be distributed to the examination and approval personnel in the previous examination and approval, and the examination and approval personnel in the previous examination and approval are in an off-duty state, the business is distributed manually.

Based on the same inventive concept, the application also provides a service distribution device. The service distribution apparatus provided in the embodiment of the present application is described in detail below with reference to fig. 11.

Fig. 11 is a block diagram illustrating a structure of a traffic distribution apparatus according to an exemplary embodiment.

As shown in fig. 11, the service distribution apparatus may include:

an obtaining module 1101, configured to obtain service information of a service to be processed;

a determining module 1102, configured to determine, according to the service information, a declaration type of a service to be processed;

the first allocating module 1103 is configured to, when the declaration type is the first declaration type, allocate the service to be processed according to a service tag of the service to be processed and a matching rule between a preset service tag and a handler tag, where the service tag is a tag set for the service to be processed according to the service information, and the handler tag is a tag set for at least one handler according to the handler information.

In one embodiment, the first distribution module 1103 may specifically include:

the first determining submodule is used for determining a target processing person from at least one processing person according to the business label and a preset matching rule of the business label and the processing person label;

and the first allocating submodule is used for allocating the service to be processed to the target processing person under the condition that the number of the target processing persons is 1.

In one embodiment, the first distribution module 1103 may further include:

the second determining submodule is used for determining a final processing person from a plurality of target processing persons according to a preset priority rule under the condition that the number of the target processing persons is more than 1 after the target processing persons are determined from at least one processing person according to the service tags and the preset matching rule of the service tags and the tags of the processing persons;

and the second distribution submodule is used for distributing the service to be processed to the final processor in a second way.

In one embodiment, the second determining sub-module may specifically include:

the first obtaining unit is used for obtaining the quantity of the businesses to be handled of a plurality of target processors under the condition that the quantity of the target processors is greater than 1;

the first determining unit is used for determining the target processing person with the minimum quantity of the business to be handled as the final processing person under the condition that the quantity of the target processing person with the minimum quantity of the business to be handled is 1.

In one embodiment, the second determining sub-module may further include:

the second obtaining unit is used for obtaining the target authorities of the target processors under the condition that the number of the target processors is larger than 1 and after determining the number of the services to be handled of the target processors according to the number labels of the services to be handled in the target processors, and under the condition that the number of the target processors with the minimum number of the services to be handled is larger than 1;

a second determining unit configured to determine, from the plurality of target processors, at least one first processor whose target authority is lowest, according to the target authority;

and the third determining unit is used for determining that any first processor is a final processor.

In one embodiment, the service allocating apparatus may further include:

and the second distribution module is used for distributing the service to be processed to a processor who processes the service to be processed at the previous time under the condition that the declaration type is the second declaration type after the declaration type of the service to be processed is determined according to the service information.

Therefore, the declaration type of the service to be processed is determined according to the acquired service information of the service to be processed, and the service to be processed is distributed according to the service label of the service to be processed and the preset matching rule of the service label and the label of the processor under the condition that the declaration type is the first declaration type. Because the service label is the label set according to the service information of all the to-be-processed services in each area, and the processor label is the label set according to all the processor information in each area, the to-be-processed services in any area can be distributed to the processors in any area, thereby avoiding waste of staff resources and improving the service processing efficiency.

As shown in fig. 12, the electronic device 12 is capable of implementing a structure diagram of an exemplary hardware architecture of an electronic device according to the service allocation method and the service allocation apparatus in the embodiment of the present application. The electronic device may refer to an electronic device in the embodiments of the present application.

The electronic device 12 may include a processor 1201 and a memory 1202 storing computer program instructions.

Specifically, the processor 1201 may include a Central Processing Unit (CPU), or A Specific Integrated Circuit (ASIC), or may be configured to implement one or more integrated circuits of the embodiments of the present application.

Memory 1202 may include a mass storage for information or instructions. By way of example, and not limitation, memory 1202 may include a Hard Disk Drive (HDD), a floppy disk drive, flash memory, an optical disk, a magneto-optical disk, magnetic tape, or a Universal Serial Bus (USB) drive or a combination of two or more of these. Memory 1202 may include removable or non-removable (or fixed) media, where appropriate. Memory 1202 may be internal or external to the integrated gateway device, where appropriate. In a particular embodiment, the memory 1202 is non-volatile solid-state memory. In certain embodiments, memory 1202 comprises Read Only Memory (ROM). Where appropriate, the ROM may be mask-programmed ROM, Programmable ROM (PROM), Erasable PROM (EPROM), Electrically Erasable PROM (EEPROM), electrically rewritable ROM (EAROM), or flash memory, or a combination of two or more of these.

The processor 1201 realizes the method in the embodiment shown in fig. 1 or fig. 10 by reading and executing the computer program instructions stored in the memory 1202, and achieves the corresponding technical effect, which is not described herein again for brevity.

In one embodiment, the electronic device 12 may also include a transceiver 1203 and a bus 1204. As shown in fig. 12, the processor 1201, the memory 1202 and the transceiver 1203 are connected via a bus 1204 to complete communication therebetween.

The bus 1204 includes hardware, software, or both. By way of example, and not limitation, a bus may include an Accelerated Graphics Port (AGP) or other graphics bus, an Enhanced Industry Standard Architecture (EISA) bus, a Front Side Bus (FSB), a Hypertransport (HT) interconnect, an Industry Standard Architecture (ISA) bus, an infiniband interconnect, a Low Pin Count (LPC) bus, a memory bus, a Micro Channel Architecture (MCA) bus, a Peripheral Control Interconnect (PCI) bus, a PCI-Express (PCI-X) bus, a Serial Advanced Technology Attachment (SATA) bus, a video electronics standards association local (VLB) bus, or other suitable bus or a combination of two or more of these. Bus 604 may include one or more buses, where appropriate. Although specific buses are described and shown in the embodiments of the application, any suitable buses or interconnects are contemplated by the application.

The embodiment of the present application further provides a computer storage medium, where computer-executable instructions are stored in the computer storage medium, and the computer-executable instructions are used to implement the service allocation method described in the embodiment of the present application.

In some possible embodiments, various aspects of the methods provided by the present application may also be implemented in the form of a program product including program code for causing a computer device to perform the steps of the methods according to various exemplary embodiments of the present application described above in this specification when the program product runs on the computer device, for example, the computer device may perform the service allocation methods described in the embodiments of the present application.

The program product may employ any combination of one or more readable media. The readable medium may be a readable signal medium or a readable storage medium. The readable storage medium may be, for example but not limited to: an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples (a non-exhaustive list) of the readable storage medium include: an electrical connection having one or more wires, a portable disk, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

The present application is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus and computer program products according to the application. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable information processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable information processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable information processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable information processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

It will be apparent to those skilled in the art that various changes and modifications may be made in the present application without departing from the spirit and scope of the application. Thus, if such modifications and variations of the present application fall within the scope of the claims of the present application and their equivalents, the present application is intended to include such modifications and variations as well.

Claims

1. A method for service allocation, the method comprising:

acquiring service information of a service to be processed;

and under the condition that the declaration type is a first declaration type, distributing the service to be processed according to a service label of the service to be processed and a preset matching rule of the service label and a handler label, wherein the service label is a label set for the service to be processed according to the service information, and the handler label is a label set for at least one handler according to handler information.

2. The method according to claim 1, wherein, in the case that the declaration type is a first declaration type, the allocating the service to be processed according to the service label of the service to be processed and a preset matching rule between the service label and a handler label comprises:

determining a target processing person from the at least one processing person according to the service label and a preset matching rule of the service label and the processing person label;

and under the condition that the number of the target processing persons is 1, distributing the service to be processed to the target processing persons.

3. The method of claim 2, wherein after said determining the target handler from the at least one handler according to the service tag and the matching rule of the preset service tag and the handler tag, the method further comprises:

and distributing the service to be processed to the final processor.

4. The method of claim 3, wherein determining a final handler from a plurality of target handlers according to a preset priority rule in case the number of target handlers is greater than 1 comprises:

under the condition that the number of the target processing persons is larger than 1, acquiring the number of the services to be handled of the target processing persons;

and under the condition that the number of the target processors with the minimum number of the businesses to be handled is 1, determining the target processor with the minimum number of the businesses to be handled as the final processor.

5. The method of claim 4, wherein in case that the number of the target handlers is greater than 1, after determining the to-do service number of the plurality of target handlers according to the to-do service number tag in the target handler tag, the method further comprises:

under the condition that the number of target processing persons with the minimum number of the to-be-handled services is larger than 1, acquiring target authorities of the target processing persons;

determining at least one first processor with the lowest target authority from the plurality of target processors according to the target authority;

determining that any of the first handlers is the final handler.

6. The method according to claim 1, wherein after said determining the declaration type of the service to be processed according to the service information, the method further comprises:

7. A traffic distribution apparatus, characterized in that the apparatus comprises:

the determining module is used for determining the declaration type of the service to be processed according to the service information;

and the first distribution module is used for distributing the service to be processed according to a preset matching rule of a service tag and a handler tag under the condition that the declaration type is a first declaration type, wherein the service tag is a tag set for the service to be processed according to the service information, and the handler tag is a tag set for at least one handler according to the handler information.

8. The apparatus of claim 7, wherein the first distribution module comprises:

the determining submodule is used for determining a target processing person from the at least one processing person according to the business label and a preset matching rule of the business label and the processing person label;

and the distribution submodule is used for distributing the service to be processed to the target processing persons under the condition that the number of the target processing persons is 1.

9. An electronic device, characterized in that the device comprises: a processor and a memory storing computer program instructions;

the processor, when executing the computer program instructions, implements the traffic distribution method of any of claims 1-6.

10. A computer storage medium having computer program instructions stored thereon which, when executed by a processor, implement the service allocation method of any one of claims 1-6.