CN114037232A - Online distribution method and device for home maintenance orders and terminal equipment - Google Patents
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Abstract
The invention is suitable for the technical field of computers, and provides a method, a device and a terminal device for online distribution of a home maintenance order, wherein the method comprises the following steps: selecting orders to be distributed in the order set according to the order placing time sequence; selecting a target engineer for obtaining an order to be distributed from a preference engineer list of an engineer set; acquiring a service list of a target engineer; when the service list is empty or the items included in the service list do not conflict with the order to be distributed, the target engineer executes the order to be distributed; when the items included in the service list conflict with the to-be-distributed orders, comparing the first engineer efficiency of the target engineer replacing the service list based on the to-be-distributed orders with the second engineer efficiency of the target engineer based on the service list; when the first engineer performance is greater than the second engineer performance, the target engineer executes the to-be-distributed order. The invention can improve the user satisfaction degree and the work efficiency of engineers, and realize the efficient and reasonable household maintenance order distribution.
Description
Technical Field
The invention relates to the technical field of computers, in particular to a method and a device for online distribution of a home maintenance order and terminal equipment.
Background
With the continuous development of the internet, O2O (online to offline) transactions are becoming more and more popular. Generally, the O2O platform will acquire the order taking units and the distribution parties within a predetermined range, such as distributor and maintenance personnel, and distribute the order to the distribution parties within the predetermined range and satisfying a predetermined condition. In the process, a reasonable distribution result is achieved by using a matching algorithm, different matching algorithms can be used in different O2O trading scenarios, for example [1] a KM algorithm-based combined optimization algorithm is used in the taxi calling and outgoing field, and an author uses a success rate as a matching weight, aiming at maximizing the probability that all orders collected within a matching period are successfully accepted by matching a proper engineer. [2] And starting from a global view point by adopting a reinforcement learning method, comprehensively considering factors such as a driving receiving distance, a service score, a congestion condition and the like by an algorithm, and automatically matching the order with the most appropriate driver for receiving the order. [3] A greedy order allocation strategy is proposed in the travel field, and matching is carried out by traversing all feasible orders and driver pairs and combining the waiting time of users and the commission of drivers.
However, the matching algorithm used above can only solve one-to-one problems. In practical applications, the distribution of the home repair orders is more complicated than the above scenario compared to matching algorithms in other industries, for example, one order can only be serviced by one repair engineer, while one engineer can repair orders of multiple categories, and further, orders of the same category in different time periods can also be serviced by the same engineer. Thus, the distribution of home repair orders is a one-to-many matching problem. And at present, the matching mode in most optimized scenes is intelligently matched one to one.
Disclosure of Invention
The invention mainly aims to provide a method, a device and terminal equipment for online distribution of a home maintenance order, so as to solve the problem that the conventional order distribution method in the prior art is not suitable for distribution of the home maintenance order.
In order to achieve the above object, a first aspect of the embodiments of the present invention provides an online distribution method for a home repair order, including:
selecting orders to be distributed in the order set according to the order placing time sequence;
selecting a target engineer for obtaining the order to be distributed from a preference engineer list of an engineer set;
acquiring a service list of the target engineer;
when the service list is empty or the items included in the service list do not conflict with the order to be distributed, the target engineer executes the order to be distributed;
when the items included in the service list conflict with the to-be-distributed order, comparing the first engineer efficiency of the target engineer replacing the service list based on the to-be-distributed order with the second engineer efficiency of the target engineer based on the service list;
and when the first engineer efficiency is greater than the second engineer efficiency, the target engineer executes the order to be distributed.
With reference to the first aspect of the embodiments of the present invention, in the first embodiment of the present invention, if the preference engineer list is empty, a target engineer for obtaining the order to be allocated is selected from the engineer set again according to the service score;
if the item that the service list includes with wait to distribute the order conflict, just first engineer efficiency is less than when the second engineer efficiency, then will the target engineer follows delete in the engineer set, choose according to the service score in preference engineer list again and obtain the target engineer of waiting to distribute the order.
With reference to the first aspect of the embodiments of the present invention, in the second embodiment of the present invention, after the target engineer executes the order to be allocated, the target engineer is deleted from the engineer set, the order to be allocated is deleted from the order set, and a next order to be allocated is selected from the order set according to an order placing time sequence.
With reference to the first aspect of the third embodiment of the present invention, in a third embodiment of the present invention, the first engineer performance and the second engineer performance are ratios of repair time of engineers based on a current order to total work time.
With reference to the first aspect of the embodiments of the present invention, in a fourth embodiment of the present invention, whether an item included in the service list conflicts with the order to be allocated includes:
arranging the items included in the service list and the orders to be distributed according to a reservation sequence;
if the time conflict exists when the target engineer executes the items included in the arranged service list and the to-be-allocated orders, the items included in the service list conflict with the to-be-allocated orders.
A second aspect of the embodiments of the present invention provides an online distribution device for a home repair order, including:
the order acquisition module to be distributed is used for selecting orders to be distributed in the order set according to the order placing time sequence;
the target engineer acquisition module is used for selecting a target engineer for acquiring the order to be distributed from a preference engineer list of an engineer set;
the service list acquisition module is used for acquiring a service list of the target engineer;
a to-be-allocated order allocation first module, configured to, when the service list or an item included in the service list is not in conflict with the to-be-allocated order and is empty, execute the to-be-allocated order by the target engineer;
a second module for allocating an order to be allocated, wherein when an item included in the service list conflicts with the order to be allocated, the first engineer performance of the target engineer replacing the service list based on the order to be allocated and the second engineer performance of the target engineer based on the service list are compared;
and when the first engineer efficiency is greater than the second engineer efficiency, the target engineer executes the order to be distributed.
A third aspect of embodiments of the present invention provides a terminal device, which includes a memory, a processor, and a computer program stored in the memory and executable on the processor, and the processor implements the steps of the method provided in the first aspect when executing the computer program.
A fourth aspect of embodiments of the present invention provides a computer-readable storage medium storing a computer program which, when executed by a processor, implements the steps of the method as provided in the first aspect above.
The embodiment of the invention provides an online distribution method for home maintenance orders, which is characterized in that orders are selected for distribution according to the order placing time sequence of a user, so that the fairness of user matching is met; the currently distributed order is an order to be distributed, the engineer preferred by the user is selected as a target engineer in the distribution process according to the preference engineer list, and then whether the order to be distributed can be executed is judged according to the engineer efficiency of the target engineer, so that the user satisfaction is improved, the work efficiency of the engineer is improved, and efficient and reasonable family maintenance order distribution is realized.
Drawings
Fig. 1 is a schematic flow chart illustrating an implementation of a home repair order online distribution method according to an embodiment of the present invention;
fig. 2 is a schematic overall implementation flow diagram of an online distribution method for a home repair order according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a home repair order online distribution device according to an embodiment of the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
Suffixes such as "module", "part", or "unit" used to denote elements are used herein only for the convenience of description of the present invention, and have no specific meaning in themselves. Thus, "module" and "component" may be used in a mixture.
As shown in fig. 1, an embodiment of the present invention provides an online distribution method for home repair orders, which is applied in a platform of online home repair service, and is used for reasonably distributing home repair orders to engineers to ensure order processing efficiency of home repair, and the method includes, but is not limited to, the following steps:
s101, selecting orders to be distributed in the order set according to the order placing time sequence.
S102, selecting a target engineer for obtaining the order to be distributed from a preference engineer list of an engineer set.
In the above step S101 and step S102, the order set is the home repair orders from N users received by the platform of the online home repair service. The engineer is a collection of all the staff performing the home repair order in the platform for the online home repair service.
In step S102, each engineer in the engineer set has a service score, where the service score is a user who sends an order to be allocated, and the historical service records thereof have overall scores for the engineers, including but not limited to the following: maintenance category, maintenance location, appointment time, maintenance category of the engineer, skill level of the engineer, service scope, service quality, and the like.
It is conceivable that when the service score of one engineer by the user reaches a preset value, the engineer is added into the preference engineer list of the user, and when a target engineer obtaining the order to be allocated is selected from the preference engineer list of the engineer set, the engineers are also sorted in the preference engineer list according to the service score, so that the engineer meeting the user requirement is preferentially selected as the target engineer for the user, and the success rate of the order is improved while the satisfaction degree of the user is improved.
S103, acquiring a service list of the target engineer;
s104, when the service list is empty or the items included in the service list do not conflict with the order to be distributed, the target engineer executes the order to be distributed;
s105, when the items included in the service list conflict with the to-be-distributed order, comparing the first engineer efficiency of the target engineer replacing the service list based on the to-be-distributed order with the second engineer efficiency of the target engineer based on the service list;
and when the first engineer efficiency is greater than the second engineer efficiency, the target engineer executes the order to be distributed.
In the above step S104 and step S105, the service list is empty or the items included in the service list do not conflict with the to-be-allocated order, which indicates that the target engineer does not currently have a task, and can receive and execute the to-be-allocated order, and the target engineer directly executes the to-be-allocated order.
The conflict between the items included in the service list and the orders to be distributed indicates that the task currently owned by the target engineer influences the execution of the orders to be distributed, at the moment, the items in the original service list are executed and the items conflicting with the items in the service list are replaced by the executed orders to be distributed according to the efficiency of the engineer, so that the work efficiency of the engineer is improved, and the order processing efficiency of the family maintenance service is further ensured.
In a specific application, whether an item included in the service list conflicts with the order to be allocated or not may use the following implementation manner:
arranging the items included in the service list and the orders to be distributed according to a reservation sequence;
if the time conflict exists when the target engineer executes the items included in the arranged service list and the to-be-allocated orders, the items included in the service list conflict with the to-be-allocated orders.
In an embodiment of the present invention, the first engineer efficiency and the second engineer efficiency are a ratio of a repair time of an engineer based on a current order to a total working time. In a specific application, the engineer efficiency reflects the preference of an engineer for an order, and the engineer efficiency is high, so that the higher the work efficiency of the engineer is, the more the work is completed every day.
In one embodiment, if the preference engineer list is empty, selecting a target engineer for obtaining the order to be distributed again from the engineer set according to the service score;
if the item that the service list includes with wait to distribute the order conflict, just first engineer efficiency is less than when the second engineer efficiency, then will the target engineer follows delete in the engineer set, choose according to the service score in preference engineer list again and obtain the target engineer of waiting to distribute the order.
Similarly, the target engineer carries out after waiting to distribute the order, still will the target engineer follows delete in the engineer set, will wait to distribute the order follow delete in the order set to select next order of waiting to distribute according to the time sequence of placing an order in the order set, realize the circulation of family's maintenance order distribution, make every order of waiting to distribute all can the rational distribution to engineer department, realize the work efficiency maximize of engineer to through user preference engineer list, further satisfied user demand.
As shown in fig. 2, the embodiment of the present invention further illustrates a detailed implementation of the above steps through a complete home repair order online distribution process. Firstly, whether the order set is empty, namely whether the order is to be distributed is judged, if the order set is empty, no family maintenance order is to be distributed, and the on-line distribution of the family maintenance order is not started currently.
If the order set is not empty, the order set indicates that the order set comprises the family maintenance orders to be distributed, at this time, the orders are selected from the family maintenance orders according to the order placing time sequence, and the order sent by the user with the most advanced time is the order to be processed currently, namely the order to be distributed. And then, acquiring a preference engineer list of the user to find the engineers preferred by the user, wherein if the preference engineer list is empty, selecting a target engineer for obtaining the order to be distributed in the engineer set according to the service score. And if the preference engineer list is not empty, selecting a target engineer for obtaining the order to be distributed in the preference engineer list according to the service score.
After the target engineer is preliminarily selected, whether the target engineer has a condition for executing the order to be allocated needs to be judged, and the method and the device for executing the order to be allocated determine according to a service list of the target engineer, wherein when the service list is empty or items included in the service list do not conflict with the order to be allocated, the target engineer can execute the order to be allocated; when the items included in the service list conflict with the orders to be distributed, the selection is carried out according to the engineer efficiency, namely when the first engineer efficiency is greater than the second engineer efficiency, the target engineer executes the orders to be distributed.
After that, the current order to be allocated is allocated, and the next order to be allocated should be acquired. However, when the items included in the service list conflict with the to-be-allocated order and the performance of the first engineer is less than that of the second engineer, the target engineer does not have the condition for executing the to-be-allocated order, and the target engineer for obtaining the to-be-allocated order should be selected from the preference engineer list according to the service score.
As shown in fig. 3, an embodiment of the present invention provides an online distribution device 20 for home repair orders, including:
the to-be-distributed order acquisition module 31 is used for selecting an order to be distributed in the order set according to the order placing time sequence;
a target engineer obtaining module 32, configured to select a target engineer obtaining the order to be allocated from a preference engineer list of an engineer set;
a service list obtaining module 33, configured to obtain a service list of the target engineer;
a to-be-allocated order allocation first module 34, configured to, when the service list is empty or an item included in the service list does not conflict with the to-be-allocated order, execute the to-be-allocated order by the target engineer;
a second module 35 for allocating an order to be allocated, wherein when an item included in the service list conflicts with the order to be allocated, the first engineer performance of the target engineer replacing the service list based on the order to be allocated and the second engineer performance of the target engineer based on the service list are compared;
and when the first engineer efficiency is greater than the second engineer efficiency, the target engineer executes the order to be distributed.
The embodiment of the present invention further provides a terminal device, which includes a memory, a processor, and a computer program stored in the memory and capable of running on the processor, and when the processor executes the computer program, the steps of the home repair order online distribution method described in the above embodiments are implemented.
An embodiment of the present invention further provides a storage medium, where the storage medium is a computer-readable storage medium, and a computer program is stored on the storage medium, and when being executed by a processor, the computer program implements each step in the home repair order online distribution method described in the foregoing embodiment.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the foregoing embodiments illustrate the present invention in detail, those of ordinary skill in the art will understand that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not substantially depart from the spirit and scope of the embodiments of the present invention, and are intended to be included within the scope of the present invention.
Claims (8)
1. A home repair order online distribution method is characterized by comprising the following steps:
selecting orders to be distributed in the order set according to the order placing time sequence;
selecting a target engineer for obtaining the order to be distributed from a preference engineer list of an engineer set;
acquiring a service list of the target engineer;
when the service list is empty or the items included in the service list do not conflict with the order to be distributed, the target engineer executes the order to be distributed;
when the items included in the service list conflict with the to-be-distributed order, comparing the first engineer efficiency of the target engineer replacing the service list based on the to-be-distributed order with the second engineer efficiency of the target engineer based on the service list;
and when the first engineer efficiency is greater than the second engineer efficiency, the target engineer executes the order to be distributed.
2. The on-line distribution method of home repair orders as claimed in claim 1, wherein if the preference engineer list is empty, selecting a target engineer for obtaining the order to be distributed again from the engineer set according to the service score;
if the item that the service list includes with wait to distribute the order conflict, just first engineer efficiency is less than when the second engineer efficiency, then will the target engineer follows delete in the engineer set, choose according to the service score in preference engineer list again and obtain the target engineer of waiting to distribute the order.
3. The on-line distribution method of home repair orders as claimed in claim 1, wherein after the target engineer executes the order to be distributed, the target engineer is deleted from the engineer set, the order to be distributed is deleted from the order set, and the next order to be distributed is selected in the order set according to order placing time order.
4. The method of on-line distribution of home repair orders as claimed in claim 1, wherein the first engineer efficiency and the second engineer efficiency are a proportion of total operating time of engineers based on repair time of current order.
5. The on-line home repair order distribution method of claim 1, wherein the step of determining whether the item included in the service list conflicts with the order to be distributed comprises:
arranging the items included in the service list and the orders to be distributed according to a reservation sequence;
if the time conflict exists when the target engineer executes the items included in the arranged service list and the to-be-allocated orders, the items included in the service list conflict with the to-be-allocated orders.
6. An on-line home repair order distribution apparatus, comprising:
the order acquisition module to be distributed is used for selecting orders to be distributed in the order set according to the order placing time sequence;
the target engineer acquisition module is used for selecting a target engineer for acquiring the order to be distributed from a preference engineer list of an engineer set;
the service list acquisition module is used for acquiring a service list of the target engineer;
a to-be-allocated order allocation first module, configured to, when the service list or an item included in the service list is not in conflict with the to-be-allocated order and is empty, execute the to-be-allocated order by the target engineer;
a second module for allocating an order to be allocated, wherein when an item included in the service list conflicts with the order to be allocated, the first engineer performance of the target engineer replacing the service list based on the order to be allocated and the second engineer performance of the target engineer based on the service list are compared;
and when the first engineer efficiency is greater than the second engineer efficiency, the target engineer executes the order to be distributed.
7. A terminal device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the method for online distribution of home repair orders according to any one of claims 1 to 5 when executing the computer program.
8. A storage medium being a computer readable storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the steps of the method for online distribution of home repair orders as claimed in any one of claims 1 to 5.
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