CN114006924A

CN114006924A - Vehicle service processing method and device

Info

Publication number: CN114006924A
Application number: CN202111262050.3A
Authority: CN
Inventors: 刘涛
Original assignee: Alipay Hangzhou Information Technology Co Ltd
Current assignee: Alipay Hangzhou Information Technology Co Ltd
Priority date: 2021-10-28
Filing date: 2021-10-28
Publication date: 2022-02-01

Abstract

The embodiment of the specification provides a vehicle service processing method and a vehicle service processing device, wherein the vehicle service processing method comprises the following steps: calling information acquisition equipment to acquire vehicle information and performing information identification to determine a service vehicle; activating an application account bound by the service vehicle, opening a video access right of vehicle service to the application account, and sending a service association instruction aiming at the service vehicle to a service terminal; and if the video access authority is triggered, acquiring a vehicle service video stream of the service vehicle based on an image acquisition component, and synchronizing the vehicle service video stream to a user terminal corresponding to the application account to perform vehicle service video interaction.

Description

Vehicle service processing method and device

Technical Field

The present disclosure relates to the field of data processing technologies, and in particular, to a vehicle service processing method and apparatus.

Background

With the increasing of the automobile holding capacity, the after-market of automobiles is increasingly huge, at present, the automobile maintenance or repair process is opaque, the maintenance or repair process, the materials, the period and the results of the maintenance or repair process are not shown to the user, after the automobile maintenance or repair process is finished, the user can only default the automobile maintenance or repair service of the physical store through paper notifications issued by the physical store, the user cannot check the record of the automobile maintenance or repair process, the opaque automobile service mode may cause the service of the physical store to be not in place, the materials purchased by the user are not in accordance with the materials actually used by the service personnel, the service personnel cannot accept the maintenance or repair result of the user, or the communication efficiency between the user and the service personnel is low aiming at the problems generated in the maintenance and repair process.

Disclosure of Invention

One or more embodiments of the present specification provide a first vehicle service processing method, applied to a service platform, including: and calling the information acquisition equipment to acquire the vehicle information and perform information identification to determine the service vehicle. Activating the application account bound by the service vehicle, opening the video access authority of the vehicle service to the application account, and sending a service association instruction aiming at the service vehicle to a service terminal. And if the video access authority is triggered, acquiring a vehicle service video stream of the service vehicle based on an image acquisition component, and synchronizing the vehicle service video stream to a user terminal corresponding to the application account to perform vehicle service video interaction.

One or more embodiments of the present specification provide a second vehicle service processing method, applied to a user terminal, including: and acquiring a trigger instruction of a user for an access control of the application program. And displaying a video access entrance of the vehicle service obtained based on the video access authority of the vehicle service. And if the video access entrance is triggered, receiving a vehicle service video stream of the service vehicle, which is sent by the service platform and is based on the image acquisition component for acquisition, and playing the video.

One or more embodiments of the present specification provide a third vehicle service processing method, applied to a service terminal, including: and associating the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified. And acquiring the vehicle information and the historical service data of the service vehicle and rendering a page. And displaying the service page carrying the service interface obtained by rendering so as to collect the service data of the vehicle service through the service interface.

One or more embodiments of the present specification provide a first vehicle service processing apparatus, operating on a service platform, including: and the information identification module is configured to call the information acquisition equipment to acquire the vehicle information and perform information identification to determine a service vehicle. The permission opening module is configured to activate the application account bound by the service vehicle, open the video access permission of the vehicle service to the application account, and send a service association instruction aiming at the service vehicle to a service terminal. And the video acquisition module is configured to acquire a vehicle service video stream of the service vehicle based on an image acquisition component and synchronize the vehicle service video stream to a user terminal corresponding to the application account for vehicle service video interaction if the video access authority is triggered.

One or more embodiments of the present specification provide a second vehicle service processing apparatus, operating on a user terminal, including: the instruction acquisition module is configured to acquire a trigger instruction of a user for an access control of the application program. An access portal presentation module configured to present a video access portal of a vehicular service obtained based on a video access right of the vehicular service. And the video receiving module is configured to receive a vehicle service video stream of the service vehicle, which is sent by the service platform and is based on the image acquisition component, and play the video if the video access entrance is triggered.

One or more embodiments of the present specification provide a third vehicle service processing apparatus, operating in a service terminal, including: the vehicle association module is configured to associate the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified. And the page rendering module is configured to acquire the vehicle information of the service vehicle and the historical service data and perform page rendering. And the page display module is configured to display the service page which is obtained by rendering and carries the service interface so as to collect the service data of the vehicle service through the service interface.

One or more embodiments of the present specification provide a first vehicle service processing apparatus, including: a processor; and a memory configured to store computer-executable instructions that, when executed, cause the processor to: and calling the information acquisition equipment to acquire the vehicle information and perform information identification to determine the service vehicle. Activating the application account bound by the service vehicle, opening the video access authority of the vehicle service to the application account, and sending a service association instruction aiming at the service vehicle to a service terminal. And if the video access authority is triggered, acquiring a vehicle service video stream of the service vehicle based on an image acquisition component, and synchronizing the vehicle service video stream to a user terminal corresponding to the application account to perform vehicle service video interaction.

One or more embodiments of the present specification provide a second vehicle service processing apparatus, including: a processor; and a memory configured to store computer-executable instructions that, when executed, cause the processor to: and acquiring a trigger instruction of a user for an access control of the application program. And displaying a video access entrance of the vehicle service obtained based on the video access authority of the vehicle service. And if the video access entrance is triggered, receiving a vehicle service video stream of the service vehicle, which is sent by the service platform and is based on the image acquisition component for acquisition, and playing the video.

One or more embodiments herein provide a third vehicle service processing apparatus including: a processor; and a memory configured to store computer-executable instructions that, when executed, cause the processor to: and associating the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified. And acquiring the vehicle information and the historical service data of the service vehicle and rendering a page. And displaying the service page carrying the service interface obtained by rendering so as to collect the service data of the vehicle service through the service interface.

One or more embodiments of the present specification provide a first storage medium storing computer-executable instructions that, when executed by a processor, implement the following: and calling the information acquisition equipment to acquire the vehicle information and perform information identification to determine the service vehicle. Activating the application account bound by the service vehicle, opening the video access authority of the vehicle service to the application account, and sending a service association instruction aiming at the service vehicle to a service terminal. And if the video access authority is triggered, acquiring a vehicle service video stream of the service vehicle based on an image acquisition component, and synchronizing the vehicle service video stream to a user terminal corresponding to the application account to perform vehicle service video interaction.

One or more embodiments of the present specification provide a second storage medium storing computer-executable instructions that, when executed by a processor, implement the following: and acquiring a trigger instruction of a user for an access control of the application program. And displaying a video access entrance of the vehicle service obtained based on the video access authority of the vehicle service. And if the video access entrance is triggered, receiving a vehicle service video stream of the service vehicle, which is sent by the service platform and is based on the image acquisition component for acquisition, and playing the video.

One or more embodiments of the present specification provide a third storage medium storing computer-executable instructions that, when executed by a processor, implement the following: and associating the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified. And acquiring the vehicle information and the historical service data of the service vehicle and rendering a page. And displaying the service page carrying the service interface obtained by rendering so as to collect the service data of the vehicle service through the service interface.

Drawings

In order to more clearly illustrate one or more embodiments or technical solutions in the prior art in the present specification, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present specification, and for those skilled in the art, other drawings can be obtained according to the drawings without inventive exercise;

FIG. 1 is a process flow diagram of a first vehicle service processing method provided in one or more embodiments herein;

FIG. 2 is a processing sequence diagram of a vehicle service processing method applied to a service data scenario according to one or more embodiments of the present disclosure;

FIG. 3 is a processing sequence diagram of a vehicle service processing method applied to a first service video scene according to one or more embodiments of the present disclosure;

FIG. 4 is a processing sequence diagram of a vehicle service processing method applied to a second service video scene according to one or more embodiments of the present disclosure;

FIG. 5 is a process flow diagram of a second vehicle service processing method provided in one or more embodiments herein;

FIG. 6 is a process flow diagram of a third vehicle service processing method provided in one or more embodiments herein;

FIG. 7 is a schematic view of a first vehicle service processing device provided in one or more embodiments herein;

FIG. 8 is a schematic view of a second vehicle service processing device provided in one or more embodiments herein;

FIG. 9 is a schematic illustration of a third vehicle service processing device provided in one or more embodiments of the disclosure;

FIG. 10 is a schematic structural diagram of a first vehicle service processing device provided in one or more embodiments of the present disclosure;

FIG. 11 is a schematic block diagram of a second vehicle service processing device provided in one or more embodiments of the present disclosure;

fig. 12 is a schematic structural diagram of a third vehicle service processing device provided in one or more embodiments of the present disclosure.

Detailed Description

In order to make those skilled in the art better understand the technical solutions in one or more embodiments of the present disclosure, the technical solutions in one or more embodiments of the present disclosure will be clearly and completely described below with reference to the drawings in one or more embodiments of the present disclosure, and it is obvious that the described embodiments are only a part of the embodiments of the present disclosure, and not all embodiments. All other embodiments that can be derived by a person skilled in the art from one or more of the embodiments described herein without making any inventive step shall fall within the scope of protection of this document.

The first vehicle service processing method embodiment provided by the present specification:

referring to fig. 1, which shows a processing flow chart of a vehicle service processing method provided by the present embodiment, referring to fig. 2, which shows a processing sequence chart of a vehicle service processing method applied to a service data scene provided by the present embodiment, referring to fig. 3, which shows a processing sequence chart of a vehicle service processing method applied to a first service video scene provided by the present embodiment, referring to fig. 4, which shows a processing sequence chart of a vehicle service processing method applied to a second service video scene provided by the present embodiment.

Referring to fig. 1, the vehicle service processing method provided in this embodiment is applied to a service platform, and specifically includes steps S102 to S106.

And step S102, calling information acquisition equipment to acquire vehicle information and performing information identification to determine a service vehicle.

The vehicle service processing method provided by the embodiment is matched with a user terminal and a service terminal, a near field communication assembly is used for collecting a vehicle identifier of an approaching vehicle, the approaching vehicle is determined as a service vehicle based on the vehicle identifier, an application account bound with the vehicle identifier is inquired as an application account bound with the service vehicle, on the basis, the application account is activated and the video access authority of vehicle service is opened to the application account, a service association instruction for the service vehicle is sent to the service terminal, further, if the user triggers an access entrance of the vehicle service video, the vehicle service video is collected through an image collecting assembly arranged on a vehicle service mechanism, so that the user can watch the video through an application program, the video interaction between the user and the vehicle service mechanism is realized, the vehicle service is transparent, and the vehicle service mechanism is urged to be perfectly managed, the safety risk of the user using the vehicle is reduced, and meanwhile, the perception degree and the service experience of the user are improved through service interaction.

The service platform in this embodiment includes, but is not limited to, a server, a network host, a single network server, and multiple network server sets; or a cloud platform composed of a plurality of servers, where the cloud platform is composed of a large number of computers or network servers based on cloud computing, and the cloud computing is one of distributed computing technologies, and is a virtual computing cluster composed of a plurality of uncoupled computer sets.

In the process of actually carrying out vehicle service (such as vehicle maintenance/vehicle repair), after a user drives a vehicle needing maintenance or repair to a service parking space of a vehicle service organization (such as a car sales company/a car repair shop), vehicle information is collected and identified through an information collecting device to determine service vehicles, and each service parking space is provided with an image collecting component.

Wherein the information acquisition device includes but is not limited to: the near field communication component is arranged in each parking space, and the near field communication component is configured in each vehicle; the vehicle information includes, but is not limited to, a vehicle identification; the image acquisition assembly includes, but is not limited to, a camera device.

It should be noted that, in the vehicle service process, the information acquisition device and the image acquisition component are installed for each parking space based on the same vehicle service organization scene, and optionally, the information acquisition device and the image acquisition component are configured in the same service parking space; the service terminal, the information acquisition device and the image acquisition assembly correspond to the same vehicle service mechanism.

In a specific implementation, in order to accurately identify an approaching vehicle of a vehicle service organization as a service vehicle, and provide a high-quality vehicle service for the service vehicle, so that the entire vehicle service process can be efficient and transparent, in an optional implementation manner provided by this embodiment, in the process of determining the service vehicle, the following steps are performed:

acquiring a passing signal sent by a near field communication assembly configured by an approaching vehicle based on the near field communication assembly, and reading a vehicle identifier carried in a vehicle identifier field in the passing signal;

and determining the service vehicle according to the vehicle identification, and inquiring an application account having a binding relationship with the vehicle identification as the application account bound by the service vehicle.

In a specific implementation process, the vehicle identifier, the maintenance record or the maintenance record of the user may have privacy, and in view of this, on the basis of determining the service vehicle according to the identified vehicle identifier, the application account bound to the identified vehicle identifier is queried in the vehicle information base, and is used as the application account bound to the service vehicle, and the privacy processing of the vehicle service is realized by introducing a private application account mechanism of the user.

In practical applications, after a service vehicle is determined, in order to provide historical service data of the service vehicle to a service person (hereinafter referred to as a service person) of a vehicle service organization as a reference, so that vehicle services can be performed more efficiently and more perfectly, in an optional implementation manner provided by this implementation, after the step of acquiring vehicle information and performing information identification to determine a service vehicle is performed, and before the step of activating an application account bound to the service vehicle and opening a video access right of vehicle services to the application account is performed, the method further includes:

reading historical service data of the service vehicle, and/or reading historical service data of the service vehicle from a third party agency interface;

and sending the vehicle information and the read historical service data to the service terminal.

Wherein the historical service data comprises at least one of: vehicle maintenance items, vehicle maintenance procedures, materials for vehicle maintenance, vehicle maintenance cycles, vehicle failure information, vehicle maintenance procedures, materials for vehicle maintenance, vehicle maintenance cycles. For example, the read history service data of the service vehicle is "vehicle failure information: damage of the three-way catalyst; vehicle maintenance process: replacing the three-way catalyst; vehicle maintenance cycle: half a day ".

It should be noted that, in the process of vehicle service, the service person may use the historical service data of the service vehicle as a reference for the vehicle service; the vehicle service can be directly carried out without referring to historical service data, so that the operation mode of each vehicle service organization is adapted, and the vehicle service method provided by the embodiment has high adaptability.

Step S104, activating the application account bound by the service vehicle, opening the video access authority of the vehicle service to the application account, and sending a service association instruction aiming at the service vehicle to a service terminal.

On the basis that the application account having the binding relationship with the vehicle identifier is inquired and used as the application account bound with the service vehicle, in order to enable a user to clearly watch the vehicle service process of a service worker in a video interaction mode, the application account bound with the service vehicle can be activated, the video access authority of the vehicle service of the application account can be opened, and the service terminal is called to be associated with the service vehicle.

In specific implementation, the video access right is opened in the form of an application account, so that the video of the vehicle service can be viewed in the application program only through the application account bound to the service vehicle, so that the vehicle service is more targeted, and the vehicle use privacy of a user can be effectively guaranteed. After the service terminal establishes the association relation with the service vehicle based on the service association instruction, the service personnel can check the information of the service vehicle through the service terminal, and on the basis, the maintenance or the repair of the corresponding service vehicle is carried out so as to realize the high efficiency and the reliability of the information transmission.

It should be noted that, in the process of activating the application account bound to the service vehicle and opening the video access permission of the vehicle service to the application account, and the process of sending the service-related instruction for the service vehicle to the service terminal, there is no limitation on the execution sequence in the execution process, the process of activating the application account bound to the service vehicle and opening the video access permission of the vehicle service to the application account may be executed first, and then the process of sending the service-related instruction for the service vehicle to the service terminal is executed; or the process of sending a service association instruction aiming at the service vehicle to a service terminal is executed firstly, and then the process of activating the application account bound by the service vehicle and opening the video access authority of the vehicle service to the application account is executed; the method also can simultaneously execute a process of activating the application account bound by the service vehicle and opening the video access authority of the vehicle service to the application account in a parallel execution mode, and a process of sending a service association instruction aiming at the service vehicle to a service terminal.

And S106, if the video access authority is triggered, acquiring a vehicle service video stream of the service vehicle based on an image acquisition component, and synchronizing the vehicle service video stream to a user terminal corresponding to the application account to perform vehicle service video interaction.

In this embodiment, if a trigger instruction of the video access right forwarded by the user terminal is detected, a vehicle service video stream of a service vehicle is collected in a targeted manner by an image collection component (for example, a camera device installed in each parking space), and is sent to the user terminal, that is: the process of vehicle maintenance or repair of service personnel is displayed in a video mode, and after the vehicle service video stream is received, a user can play the video at a user terminal, so that video interaction between a vehicle service mechanism and the user is realized.

In specific implementation, after vehicle service is completed, service data of the vehicle service, which is uploaded by a service person through a service terminal, of the current time can be acquired and synchronized to a user terminal, wherein the service data includes at least one of the following items: vehicle maintenance items, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles, vehicle failure information, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles; the service data here is determined based on the vehicle service at this time, and the above-mentioned historical service data is determined based on the historical vehicle service.

Based on this, after the user terminal receives the service data, the user may have disagreement with the displayed service data (for example, the vehicle maintenance period is too long), in order to eliminate the disagreement with the service data by the user, make the user have more knowledge about the vehicle service process, and establish a good communication relationship between the vehicle service organization and the user, in an optional implementation manner provided by this embodiment, after the service staff completes the vehicle service, the following steps are performed:

acquiring service data of the vehicle service acquired and sent by the service terminal based on a service interface, and synchronizing the service data to the user terminal;

generating an objection request of the target service data based on a trigger instruction of a service control corresponding to the target service data, which is forwarded by the user terminal, of a user; the service control is configured in an application page, and the application page displays the service data containing the target service data;

and carrying out request response processing aiming at the objection request of the target service data.

In this process, a process of performing request response processing on an objection request of target service data may invoke a service terminal, provide service response data according to the target service data, and upload the service response data, and specifically, in an optional implementation manner provided in this embodiment, the performing request response processing on the objection request of the target service data includes:

sending an objection request of the target service data to the service terminal;

acquiring service response data of the service terminal aiming at the character type and/or the voice type uploaded by the objection request, and sending the service response data to the user terminal;

wherein the text-type and/or speech-type service response data are entered by a service person of the vehicle service organization based on a text input interface and/or a speech input interface.

In specific implementation, in the process of uploading the service response data by the service terminal aiming at the objection request, a text input interface, a voice input interface and/or a video sending interface can be adopted, so that the form of the service response data can be a text type, a voice type and/or a video type.

For example, the target service data selected by the user in the service data is a "vehicle maintenance period", an objection request is generated and then sent to the service terminal, the text information which is possibly uploaded by the service personnel for the objection request is that "when the vehicle fault is checked, other problems exist except for the original communication fault, so the vehicle maintenance period is prolonged by 1 day", and the service personnel timely give answers for objections proposed by the user in the vehicle service process so as to eliminate the doubt of the user, thereby improving the vehicle service experience of the user.

Further, on the basis of sending the objection request of the target service data to the service terminal, acquiring the service response data uploaded by the service terminal and sending the service response data to the user terminal, in order to introduce an automatic reply mechanism for the service data, improve the processing speed of the objection request, save the waiting time of the user, and establish an association relationship between the target service data selected by the user and the corresponding service response data uploaded by the service terminal.

In an optional implementation manner provided by this embodiment, after the sub-step of obtaining the service response data of the text type and/or the voice type uploaded by the service terminal for the objection request and sending the service response data to the user terminal is executed, the method further includes:

and establishing an incidence relation between the target service data and the service response data, and obtaining a service response list so as to inquire the service response data corresponding to each service data in the service response list.

The service response list here records the association relationship between each service data in the service data and the service response data, that is: when a user disagrees with any service data in the service data, the service response data (i.e., the disagreement solution) can be acquired by submitting a trigger instruction.

It is to be supplemented that, after the service response list is obtained, the target service data may be selected, the corresponding service response data is searched in the service response list, the service response data may be uploaded through the service terminal, and on the basis of searching the corresponding service response data in the service response list, the service response data uploaded through the service terminal is perfected, so as to improve the satisfaction degree of the user on the vehicle service, and the generated service response list may be updated according to the association relationship between the target service data selected by the user each time and the service response data uploaded through the service terminal, so as to improve the request response speed of the objection request for the target service data, thereby presenting a more perfect objection processing manner to the user.

In addition, in addition to the implementation manner of performing request response processing for the objection request of the target service data, access service can be provided to the user in the process of viewing the vehicle service video by the user, that is, the user can ask a question for information presented in the video playing process (for example, the angle of a camera shooting the video is not correct/the material of a vehicle film used in the vehicle service), and an automatic reply mechanism can be introduced for the response processing of the question asked by the user. In an optional implementation manner provided by this embodiment, the vehicle service video stream is synchronized to the user terminal corresponding to the application account, and after a trigger instruction for the video access entry forwarded by the user terminal is detected, the following steps are performed:

sending a candidate access item to the user terminal based on a trigger instruction of a user to a service control in a vehicle service video page, which is forwarded by the user terminal;

according to a target access item which is forwarded by the user terminal and selected by the user from the candidate access items, performing access response processing on the target access item;

wherein the performing access response processing of the target access item includes:

inquiring service response operation corresponding to the target access item in a pre-configured service response list;

and performing access response processing according to the inquired service response operation.

Wherein the candidate access items include, but are not limited to: image definition, and each service data in the service data.

The service response list records an association relationship between each service data in the service data and the service response data, the preconfigured service response list records a corresponding relationship between a problem (i.e., a target access item selected from the candidate access items) generated by the user in the process of viewing the vehicle service video and a service response operation (such as an operation requirement), and the service platform performs access response processing according to the operation requirement of the user after inquiring the corresponding operation requirement.

For example, the candidate access items are displayed as an "image angle", vehicle fault information, a vehicle maintenance cycle and vehicle maintenance materials "at the user terminal, the target access item selected by the user from the candidate access items is the" image angle ", a service response operation corresponding to the" image angle "is inquired as the" camera angle "in a service response list configured in advance, the camera position of a camera device installed in a vehicle service mechanism and aiming at a service vehicle is checked according to the inquired" camera angle ", and the problem of the user in the video watching process is solved by rotating the camera angle.

In another case, the query result of the service response operation corresponding to the target access item queried in the preconfigured service response list is null, that is: for this reason, in an optional implementation manner provided in this embodiment, the service terminal is invoked to perform text information acquisition and/or voice interaction, so as to perform access response processing on the target access item.

It should be noted that, under the condition that the query result of the service response operation corresponding to the query target access item is empty, the service personnel can directly initiate video interaction in addition to entering the text information through the text input interface and entering the voice information through the voice input interface to form text interaction and voice interaction, so that the diversified requirements of the user can be met through various interaction modes, and meanwhile, the transparent management of the vehicle service is realized, so that the problems generated by the user in the vehicle service process can be solved in time, the doubt of the user is eliminated, and the recognition degree of the user to the vehicle service mechanism is improved.

In a specific execution process, after the service personnel finish vehicle service, deduction processing can be carried out through a service confirmation instruction of the vehicle service sent by a user terminal, video access authority of the vehicle service of an application account is closed, passing signals sent by a near field communication assembly configured by an approaching vehicle are collected based on the near field communication assembly, vehicle identification carried in a vehicle identification field in the passing signals is read, and automatic deduction processing is further realized based on the near field communication assembly on the basis that the service vehicle is determined based on the vehicle identification.

In an optional implementation manner provided by this embodiment, after the acquiring, based on an image acquisition component, a vehicle service video stream of the service vehicle and synchronizing the vehicle service video stream to a user terminal corresponding to the application account to perform a vehicle service video interaction step if the video access right is triggered, the method further includes:

determining the payment cost of the vehicle service according to a service confirmation instruction sent by the user terminal; the service confirmation instruction is generated based on service data of the vehicle service, a result of request response processing and/or a result of access response processing;

carrying out deduction processing from a payment account bound with a near field communication assembly configured by the approaching vehicle or a payment account bound with the vehicle identification based on the payment fee;

and the number of the first and second groups,

closing video access rights to the vehicle service of the application account.

During specific implementation, on the basis of realizing vehicle identification and determining service vehicles based on the near field communication assembly, deduction processing of vehicle service is realized based on the near field communication assembly so as to reduce operations of vehicle service mechanisms and users in a vehicle service flow, so that the vehicle service is more suitable for requirements of the users, and a driving force is provided for efficient and transparent development of vehicle service; meanwhile, after the service personnel finish vehicle service, the video access authority of the vehicle service of the application account bound by the service vehicle can be closed, the privacy requirements of the user are comprehensively protected, and resource waste is avoided.

The following further describes the vehicle service processing method provided in this embodiment by taking an application of the vehicle service processing method provided in this embodiment in a service data scenario as an example, and referring to fig. 2, the vehicle service processing method applied in the service data scenario specifically includes the following steps.

Step S202, acquiring a passing signal sent by a near field communication assembly configured by the approaching vehicle based on the near field communication assembly.

And step S204, reading the vehicle identification carried in the vehicle identification field in the passing signal, and determining the service vehicle according to the vehicle identification.

And step S206, inquiring the application account with the binding relation with the vehicle identification, and activating the application account.

And step S208, opening the video access authority of the vehicle service to the application account.

Step S210, a service association command for the service vehicle is sent to the service terminal.

And then, the service terminal associates the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

In step S214, the history service data of the service vehicle is read.

Step S216, the vehicle identification and the read historical service data are sent to the service terminal.

And then, the service terminal acquires the vehicle identification and the historical service data of the service vehicle, renders the page, displays the service page carrying the service interface acquired by rendering, and acquires the service data of the vehicle service through the service interface.

The user terminal displays a video access entry of the vehicle service obtained based on the video access authority of the vehicle service based on a triggering instruction of a user for an access control of the application program, and sends a video access request to the service platform after detecting that the video access entry is triggered.

Step S226, receiving the video access request, and calling the image acquisition component to acquire the vehicle service video stream of the service vehicle.

Step S228, synchronizing the collected vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction.

And then, the user terminal receives the collected vehicle service video stream and plays the video. And the service terminal collects service data based on the service interface and sends the service data to the service platform.

Step S234, acquiring service data acquired and sent by the service terminal based on the service interface, and synchronizing the service data to the user terminal.

And then, the user terminal receives and displays the service data, acquires a trigger instruction of a service control corresponding to the target service data selected by the user and triggered from the service data, and forwards the trigger instruction to the service platform.

Step S238, based on the trigger instruction of the service control corresponding to the target service data forwarded by the user terminal, an objection request of the target service data is generated.

Step S240, sending the objection request of the target service data to the service terminal.

And then, the service terminal uploads the voice-type service response data based on the received objection request of the target service data and sends the voice-type service response data to the service platform, so that the service platform forwards the service response data to the user terminal. And the user terminal sends a service confirmation instruction to the service platform based on the service data, the result of the request response processing and the result of the access response processing.

Step S246, determining the payment fee of the vehicle service according to the service confirmation instruction sent by the user terminal.

And step S248, deduction processing is carried out from the payment account bound with the configured near field communication assembly or the payment account bound with the vehicle identification based on the payment fee.

And step S250, closing the video access right of the vehicle service of the application account.

The following takes an application of the vehicle service processing method provided in this embodiment to the first service video scene as an example, and further describes the vehicle service processing method provided in this embodiment, referring to fig. 3, the vehicle service processing method applied to the first service video scene specifically includes the following steps.

Step S302, calling an information acquisition device to acquire vehicle information and performing information identification to determine a service vehicle.

Step S304, a service association command for the service vehicle is transmitted to the service terminal.

Step S308, the service vehicle bound application account is activated.

And step S310, opening the video access authority of the vehicle service to the application account.

In step S312, the historical service data of the service vehicle is read.

Step S314, the vehicle identification and the read history service data are transmitted to the service terminal.

And then, the service terminal acquires the vehicle identification and the historical service data of the service vehicle and performs page rendering, and then displays the service page carrying the service interface obtained by rendering so as to acquire the service data of the vehicle service through the service interface. The user terminal displays a video access entry of the vehicle service obtained based on the video access authority of the vehicle service based on a triggering instruction of a user for an access control of the application program, and sends a video access request to the service platform after detecting that the video access entry is triggered.

Step S324, receiving the video access request, and calling the image acquisition component to acquire the vehicle service video stream of the service vehicle.

Step S326, synchronizing the collected vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction.

And then, the user terminal receives the vehicle service video stream, plays the video and sends a triggering instruction of the user to the service control in the vehicle service video page to the service platform.

Step S332, sending candidate access items to the user terminal based on the trigger instruction of the user to the service control in the vehicle service video page forwarded by the user terminal.

And then, the user terminal acquires a target access item selected by the user from the candidate access items and forwards the target access item to the service platform.

Step S336, querying a service response list configured in advance for a service response operation corresponding to the target access item.

Step S338, performs access response processing according to the queried service response operation.

The following takes an application of the vehicle service processing method provided in this embodiment to the second service video scene as an example, and further describes the vehicle service processing method provided in this embodiment, referring to fig. 4, the vehicle service processing method applied to the second service video scene specifically includes the following steps.

And S402, acquiring a passing signal sent by a near field communication assembly configured by the approaching vehicle based on the near field communication assembly.

And S404, reading the vehicle identification carried in the vehicle identification field in the passing signal, and determining the service vehicle according to the vehicle identification.

Step S406, inquiring the application account having the binding relation with the vehicle identification as the application account bound by the service vehicle, and activating the application account.

And step S408, opening the video access authority of the vehicle service to the application account.

Step S410, a service association instruction for the service vehicle is sent to the service terminal.

In step S414, the history service data of the service vehicle is read.

In step S416, the vehicle identification and the read history service data are transmitted to the service terminal.

And then, the service terminal acquires the vehicle identification and the historical service data of the service vehicle, renders the page, displays the service page carrying the service interface acquired by rendering, and acquires the service data of the vehicle service through the service interface. The user terminal displays a video access entry of the vehicle service obtained based on the video access authority of the vehicle service based on a triggering instruction of a user for an access control of the application program, and sends a video access request to the service platform after detecting that the video access entry is triggered.

And step S426, receiving the video access request, and calling the image acquisition component to acquire the vehicle service video stream of the service vehicle.

Step S428, synchronizing the collected vehicle service video stream to the user terminal corresponding to the application account for vehicle service video interaction.

And then, the user terminal receives the acquired vehicle service video stream, plays the video and forwards a triggering instruction of the user on the service control in the vehicle service video page to the service platform.

Step S434, sending the candidate access item to the user terminal based on the trigger instruction of the user to the service control in the vehicle service video page forwarded by the user terminal.

Step S438, query the service response operation corresponding to the target access item in the service response list configured in advance.

And step S440, calling the service terminal to perform voice interaction.

To sum up, in the vehicle service processing method provided in this embodiment, a pass signal sent by a near field communication assembly configured for an approaching vehicle is collected based on the near field communication assembly, a vehicle identifier carried in a vehicle identifier field in the pass signal is read, a service vehicle is determined according to the vehicle identifier, an application account having a binding relationship with the vehicle identifier is queried as an application account bound by the service vehicle, the application account is activated, a video access right of a vehicle service is opened to the application account, and a service association instruction for the service vehicle is sent to a service terminal; secondly, if the video access authority is triggered, acquiring a vehicle service video stream of a service vehicle based on an image acquisition component, synchronizing the acquired vehicle service video stream to a user terminal corresponding to an application account to perform vehicle service video interaction, sending a candidate access item to the user terminal based on a trigger instruction of a user to a service control in a vehicle service video page forwarded by the user terminal, inquiring a service response operation corresponding to the target access item in a pre-configured service response list according to the target access item selected by the user from the candidate access item forwarded by the user terminal, if the inquiry result is not empty, performing access response processing according to the inquired service response operation, and if the inquiry result is empty, calling the service terminal to perform character input and/or voice interaction to perform access response processing on the target access item;

and finally, deducting money from the payment account bound with the configured near-field communication component or the payment account bound with the vehicle identifier based on the determined payment fee, and closing the video access right of the vehicle service of the application account, so that transparent management of the vehicle service mechanism is realized, the vehicle service mechanism is supervised and urged to provide better service for the user, meanwhile, the user can clearly know the whole process of the vehicle service, the doubtful of the user is solved in the vehicle service process, the dispute between the vehicle service mechanism and the user is avoided, the perception degree and the service experience of the user are improved, and the safety risk of the user using the vehicle is also reduced.

The second vehicle service processing method provided by the specification has the following embodiments:

referring to fig. 5, which shows a processing flow chart of a vehicle service processing method provided by the present embodiment, referring to fig. 2, which shows a processing sequence chart of a vehicle service processing method applied to a service data scene provided by the present embodiment, referring to fig. 3, which shows a processing sequence chart of a vehicle service processing method applied to a first service video scene provided by the present embodiment, referring to fig. 4, which shows a processing sequence chart of a vehicle service processing method applied to a second service video scene provided by the present embodiment.

Referring to fig. 5, the vehicle service processing method provided in this embodiment is applied to a user terminal, and specifically includes steps S502 to S506.

Step S502, acquiring a trigger instruction of the user for the access control of the application program.

The vehicle service processing method provided by the embodiment of the invention is matched with a service platform and a service terminal, based on a triggering instruction of a user to an access control of an application program, a video access entry of the vehicle service is displayed according to a video access right of the vehicle service opened by the service platform to the user, on the basis, if the triggering instruction of the user to the video access entry is detected, a video access request is sent to the service platform, and a vehicle service video which is sent by the service platform and collected by an image collection assembly arranged on a vehicle service mechanism is received and played, so that the video interaction between the user and the vehicle service mechanism is realized, the perception degree and the service experience of the user are improved, the high-efficiency and transparent management of the vehicle service is promoted, and the safety risk of the user for using the vehicle is also reduced.

In the actual vehicle service process, a user can select to access the application program by triggering the access control of the application program before entering the vehicle service mechanism, view related contents in advance (such as historical evaluation/service personnel information and historical evaluation/geographic position of the vehicle service mechanism) or select to enter the vehicle service mechanism, and access the application program to view vehicle service videos after the service vehicle is identified.

And step S504, displaying the video access entrance of the vehicle service obtained based on the video access authority of the vehicle service.

The video access right described in this embodiment is obtained by the following method: inquiring an application account which has a binding relationship with the vehicle identification acquired by the information acquisition equipment as an application account bound by the service vehicle; and activating the application account bound by the service vehicle and opening the video access authority of the vehicle service to the application account.

Wherein the service vehicle is determined in the following manner:

the method comprises the steps of collecting a passing signal sent by a near field communication assembly configured by an approaching vehicle based on the near field communication assembly, reading a vehicle identifier carried in a vehicle identifier field in the passing signal, and determining the service vehicle according to the vehicle identifier.

The vehicle services include, but are not limited to: vehicle maintenance service, vehicle repair service.

In the specific implementation process, in the process of vehicle service access by the user through the application program, on the basis of the video permission opening of the vehicle service, the video access entrance of the vehicle service is obtained and displayed, so that the user can check the process of the vehicle service by triggering the video access entrance.

It should be added that, besides the above-mentioned video access entry for obtaining and displaying the vehicle service on the basis of the video permission of the vehicle service being opened, the video access entry may also be obtained in the process of accessing the vehicle service, and when the video permission of the vehicle service is not opened, the video access entry is subjected to gray processing (for example, set to gray), and when the video permission of the vehicle service is opened, the video access entry is set to bright color (for example, blue/green), at this time, video playing may be normally performed, so that the user is distinguished, and the viewing function of the vehicle service video is recommended to the user.

And S506, if the video access entrance is triggered, receiving a vehicle service video stream of the service vehicle, which is sent by the service platform and is based on the image acquisition component for acquisition, and playing the video.

In this embodiment, if a trigger instruction of a user to a video access entry is detected, a video access request is sent to a service platform, and a vehicle service video stream of a service vehicle, which is sent by the service platform and is purposefully acquired by an image acquisition component (for example, a camera device installed in each parking space), is received, that is: the process of vehicle service of service personnel is displayed in a video form, and the vehicle service video is played, so that the video interaction between a vehicle service mechanism and a user is realized, the vehicle service is transparent, the vehicle service mechanism is urged to perfect management, and the vehicle service with higher quality is provided for the user.

In the case, candidate access items (such as image definition/each service data in the service data) sent by the service platform can be acquired by triggering the service control in the vehicle service video page, and the service platform performs access response processing according to the received target access item selected from the candidate access items.

In an optional implementation manner provided by this embodiment, after the receiving a vehicle service video stream of a service vehicle, which is sent by a service platform and is based on an image capture component, and performing a video playing step, if the video access entry is triggered, the method further includes:

acquiring a candidate access item sent by the service platform based on a triggering instruction of the user to a service control in a vehicle service video page;

under the condition that the user is detected to select a target access item from the candidate access items, returning the selected target access item to the service platform; so that the service platform performs access response processing of the target access item;

correspondingly, after receiving the target access item, the service platform performs the following operations:

For example, the candidate access items are displayed as an "image angle", vehicle fault information, a vehicle maintenance cycle, and vehicle maintenance materials ", the target access item selected by the user from the candidate access items is an" image angle ", the service platform queries a service response operation corresponding to the" image angle "in a service response list configured in advance as a" camera angle ", looks up the camera position of a camera device installed in a vehicle service mechanism and directed to a service vehicle according to the queried" camera angle ", and the problem occurring by the user in the video viewing process is solved by rotating the camera angle.

In another case, the query result of the service response operation corresponding to the target access item queried in the preconfigured service response list is null, that is: under the condition that the corresponding relation between the target access item recorded in the service response list and the service response operation may not meet the requirements of the user, the service platform acquires the text information, the voice information and/or the video request which is uploaded by the service terminal and aims at the target access item, and the user terminal receives the text information, the voice information and/or the video request forwarded by the service platform, so that the diversified requirements of the user are met through various interaction modes, transparent management of vehicle service is realized, the problems generated by the user in the vehicle service process can be solved in time, the doubt of the user is eliminated, and the acceptance of the user to a vehicle service mechanism is improved.

After the service personnel complete vehicle service, the service data of the vehicle service can be collected through the service interface of the service terminal, the collected service data is sent to the service platform, the user terminal obtains the service data sent by the service platform, and in the process, the user may disagree with the displayed service data (for example, the vehicle maintenance period is too long). In order to eliminate objection of a user to service data, enable the user to have more knowledge about the vehicle service process, establish a good communication relationship between a vehicle service mechanism and the user, and after receiving the service data sent by a service platform, execute the following steps:

receiving service response data of a text type and/or a voice type aiming at an objection request of target service data, which is sent by a service platform, based on a triggering instruction of a service control corresponding to the target service data by a user;

the service control is configured in an application page, and the application page displays service data of the vehicle service containing the target service data.

In a specific execution process, the form of the service response data can be a text type, a voice type and a video type, diversified requirements of service personnel and users can be met through a plurality of data input modes, and the input and the reception of the service response data are completed under different service scenes.

On the basis, if the objection request aiming at the service data of the user is properly solved or the user does not propose objection aiming at the service data, a service confirmation instruction of the vehicle service can be sent to the service platform, so that the service platform can carry out payment fee confirmation and deduction processing and close the video access authority of the vehicle service of the application account. In an optional implementation manner provided by this embodiment, after the receiving a vehicle service video stream of a service vehicle, which is sent by a service platform and is based on an image capture component, and performing a video playing step, if the video access entry is triggered, the method further includes:

sending a service confirmation instruction to the service platform based on the service data of the vehicle service, the result of the request response processing and/or the result of the access response processing;

correspondingly, after receiving the service confirmation instruction sent by the user terminal, the service platform executes the following operations:

determining the payment cost of the vehicle service, and carrying out deduction processing from a payment account bound with a near field communication assembly configured for the incoming vehicle or a payment account bound with the vehicle identification based on the payment cost;

and the number of the first and second groups,

closing video access rights to the vehicle service of the service vehicle bound application account; the application account is determined by querying an application account having a binding relationship with the vehicle identification.

During specific implementation, the service platform realizes deduction processing of vehicle service based on the near field communication assembly on the basis of realizing vehicle identification recognition and determining service vehicles based on the near field communication assembly so as to reduce operations of vehicle service mechanisms and users in a vehicle service flow, enable the vehicle service to be more suitable for the requirements of the users, and provide driving force for efficient and transparent development of vehicle service.

Step S222, displaying a video access entrance of the vehicle service obtained based on the video access authority of the vehicle service based on a triggering instruction of the user for the access control of the application program.

The service platform acquires a pass signal sent by a near field communication assembly configured by an approaching vehicle based on the near field communication assembly, reads a vehicle identifier carried in a vehicle identifier field in the pass signal, determines a service vehicle according to the vehicle identifier, inquires an application account having a binding relationship with the vehicle identifier, activates the application account, opens a video access authority of vehicle service to the application account, and sends a service association instruction aiming at the service vehicle to the service terminal. And the service terminal associates the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

And the service platform reads the historical service data of the service vehicle and sends the vehicle identification and the read historical service data to the service terminal. The service terminal obtains the vehicle identification and the historical service data of the service vehicle, renders the page, displays the service page with the service interface obtained by rendering, and collects the service data of the vehicle service through the service interface.

Step S224, after detecting that the video access entrance is triggered, sending a video access request to the service platform.

And then, the service platform receives the video access request, calls the image acquisition assembly to acquire the vehicle service video stream of the service vehicle, and synchronizes the acquired vehicle service video stream to the user terminal corresponding to the application account to perform vehicle service video interaction.

And step S230, receiving the vehicle service video stream and playing the video.

And then, the service terminal collects the service data of the vehicle service based on the service interface and sends the service data to the service platform. The service platform acquires service data acquired and sent by the service terminal based on the service interface, and synchronizes the service data to the user terminal.

Step S236, for the received and displayed service data, obtaining a trigger instruction from which the user selects and triggers the service control corresponding to the target service data, and forwarding the trigger instruction to the service platform.

And then, the service platform generates an objection request of the target service data based on a trigger instruction of the user to the service control corresponding to the target service data, which is forwarded by the user terminal, and sends the objection request of the target service data to the service terminal.

The service terminal uploads the voice type service response data and sends the voice type service response data to the service platform based on the received objection request of the target service data, so that the service platform forwards the service response data to the user terminal.

Step S244, sends a service confirmation instruction to the service platform based on the service data, the result of the request response processing, and the result of the access response processing.

And then, the service platform determines the payment cost of the vehicle service according to a service confirmation instruction sent by the user terminal, deducts money from a payment account bound with the configured near field communication assembly or a payment account bound with the vehicle identifier based on the payment cost, and closes the video access right of the vehicle service of the application account.

And step S320, displaying the video access entrance of the vehicle service obtained based on the video access authority of the vehicle service based on the triggering instruction of the user for the access control of the application program.

The service platform calls the information acquisition equipment to acquire vehicle information and perform information identification to determine a service vehicle, and sends a service association instruction for the service vehicle to the service terminal. And the service terminal associates the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

The service platform activates the application account bound by the service vehicle, opens the video access authority of the vehicle service to the application account, reads the historical service data of the service vehicle, and sends the vehicle identification and the read historical service data to the service terminal. The service terminal obtains the vehicle identification and the historical service data of the service vehicle, renders the page, displays the service page with the service interface obtained by rendering, and collects the service data of the vehicle service through the service interface.

Step S322, after detecting that the video access entry is triggered, sending a video access request to the service platform.

And step S328, receiving the vehicle service video stream and playing the video.

And step S330, forwarding a triggering instruction of the user to the service control in the vehicle service video page to the service platform.

And then, the service platform sends the candidate access item to the user terminal based on the trigger instruction of the user to the service control in the vehicle service video page, which is forwarded by the user terminal.

Step 334, the acquisition user selects a target access item from the candidate access items, and forwards the target access item to the service platform.

And then, the service platform inquires the service response operation corresponding to the target access item in a preset service response list and carries out access response processing according to the inquired service response operation.

The following takes an application of the vehicle service processing method provided in this embodiment to a second service video scene as an example, and further describes the vehicle service processing method provided in this embodiment, referring to fig. 4, the vehicle service processing method applied to the second service data scene specifically includes the following steps.

And step S422, displaying the video access entrance of the vehicle service obtained based on the video access authority of the vehicle service based on the triggering instruction of the user for the access control of the application program.

The service platform acquires a pass signal sent by a near field communication assembly configured by an approaching vehicle based on the near field communication assembly, reads a vehicle identifier carried in a vehicle identifier field in the pass signal, determines a service vehicle according to the vehicle identifier, inquires an application account having a binding relationship with the vehicle identifier, takes the application account as an application account bound by the service vehicle, activates the application account, opens a video access authority of vehicle service to the application account, and sends a service association instruction aiming at the service vehicle to a service terminal.

And the service terminal associates the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified. And the service platform reads the historical service data of the service vehicle and sends the vehicle identification and the read historical service data to the service terminal. The service terminal obtains the vehicle identification and the historical service data of the service vehicle, renders the page, displays the service page with the service interface obtained by rendering, and collects the service data of the vehicle service through the service interface.

Step S424, after detecting that the video access entry is triggered, sending a video access request to the service platform.

And step S430, receiving the vehicle service video stream and playing the video.

And S432, forwarding a triggering instruction of the user to the service control in the vehicle service video page to the service platform.

And step S436, acquiring a target access item selected by the user from the candidate access items, and forwarding the target access item to the service platform.

And then, the service platform inquires the service response operation corresponding to the target access item in a preset service response list and calls the service terminal to perform voice interaction.

In summary, in the vehicle service processing method provided in this embodiment, a trigger instruction of a user for an access control of an application program is first obtained, and a video access entry of a vehicle service obtained based on a video access permission of the vehicle service is displayed on the basis of obtaining the trigger instruction; secondly, if the video access entrance is detected to be triggered, receiving a vehicle service video stream of the service vehicle which is sent by the service platform and is based on the image acquisition component for acquisition, and playing the video; thirdly, acquiring candidate access items sent by the service platform based on a triggering instruction of the user to the service control in the vehicle service video page, and returning the selected target access items to the service platform under the condition that the user is detected to select the target access items from the candidate access items so as to enable the service platform to perform access response processing of the target access items; finally, a service confirmation instruction of the vehicle service is sent to the service platform based on the service data, the result of the request response processing and/or the result of the access response processing;

in the process, a viewing mechanism of the vehicle service video is introduced, transparent management of the vehicle service mechanism is achieved, the vehicle service mechanism is supervised and urged to provide better services for users, meanwhile, in the process of video playing, aiming at a disagreement request or problem provided by the user, the service platform returns service response data and/or service response data uploaded by service personnel and sent to the service platform, and the service platform forwards the service response data to the user terminal, so that the user can clearly know the whole process of vehicle service, doubts of the user are solved in the process of vehicle service, disputes between the vehicle service mechanism and the user are avoided, the perception degree and service experience of the user are improved, and the safety risk of the user using the vehicle is also reduced.

The implementation processes of the vehicle service processing methods applied to the three application scenes of the service data, the first service video and the second service video are executed by the service platform and the user terminal, and the implementation processes of the vehicle service processing methods applied to the three application scenes of the service data, the first service video and the second service video are executed by the service terminal and are matched with each other in the execution processes, so that the implementation process refers to the corresponding contents of the method embodiments.

The third vehicle service processing method provided by the specification comprises the following steps:

referring to fig. 6, which shows a processing flow chart of a vehicle service processing method provided by the present embodiment, referring to fig. 2, which shows a processing sequence chart of a vehicle service processing method applied to a service data scene provided by the present embodiment, referring to fig. 3, which shows a processing sequence chart of a vehicle service processing method applied to a first service video scene provided by the present embodiment, referring to fig. 4, which shows a processing sequence chart of a vehicle service processing method applied to a second service video scene provided by the present embodiment.

The vehicle service processing method provided by the embodiment is applied to a service platform and a user terminal, and the vehicle service processing method provided by the embodiment is applied to the service terminal, and the service platform, the user terminal and the service terminal are matched with each other in the execution process, so that the corresponding contents of the embodiment of the method are referred to in reading the embodiment, and the embodiment is not repeated herein.

Referring to fig. 6, the vehicle service processing method provided in this embodiment is applied to a service terminal, and specifically includes steps S602 to S606.

Step S602, based on the service association instruction sent by the service platform after the service vehicle is identified, associating the service vehicle to the service terminal.

The vehicle service processing method provided by this embodiment, by cooperating with the service platform and the user terminal, after an approaching vehicle of the vehicle service mechanism is identified and determined as a service vehicle, receives a service association instruction for the service vehicle sent by the service platform, associates the service vehicle with the service terminal, obtains vehicle information and historical service data of the service vehicle sent by the service platform, renders a service page according to the vehicle information and the historical service data, further displays the service page with a service interface obtained by rendering, and collects the service data of the vehicle service through the service interface, so as to avoid an unsolved vehicle-using problem after the vehicle service of a user, achieve transparency of the vehicle service, urge the vehicle service mechanism to perfect management, and simultaneously improve the perception degree and service experience of the user, the safety risk of the user using the vehicle is also reduced.

In the actual vehicle service process, after the service vehicle is identified, the service platform sends a service association instruction for the service vehicle to the service terminal so as to associate the service vehicle to the service terminal, and after the service personnel receive the association record of the service vehicle through the service terminal, the service personnel start to carry out vehicle service for the associated service vehicle. The service vehicle is associated to the service terminal, and the service vehicle can be associated through the parking space identifier of the service vehicle, can be associated through the vehicle identifier of the service vehicle, or can be associated in other ways.

For example, after the service vehicle is identified, the parked vehicle position is identified as "B01", the service terminal associates "B01" to the service terminal after receiving the service association command sent by the service platform, and the service personnel can find the service vehicle corresponding to "B01" after checking the association record of "B01" to perform vehicle service, so that the service personnel can quickly lock the service vehicle and perform vehicle service on the service vehicle through the association record, and the vehicle service time of the service personnel is saved.

Step S604, vehicle information and historical service data of the service vehicle are obtained and page rendering is carried out.

The vehicle information of the embodiment includes but is not limited to vehicle identification; the historical service data comprises at least one of: vehicle maintenance items, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles, vehicle failure information, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles; the historical service data is obtained by the following method: reading historical service data of the service vehicle, and/or reading historical service data of the service vehicle from a third party agency interface. For example, the historical service data of the service vehicle is "vehicle failure information: damage of the three-way catalyst; vehicle maintenance process: replacing the three-way catalyst; vehicle maintenance cycle: half a day ".

In the specific implementation process, in the vehicle service process, service personnel perform page rendering according to the acquired vehicle information of the service vehicle and the historical service data, and the acquired historical service data of the service vehicle can be used as a reference for the vehicle service at this time or can be used for directly performing the vehicle service at this time without referring to the historical service data, so that the vehicle service system is suitable for the operation mode of each vehicle service organization.

And step S606, displaying the service page which is obtained by rendering and carries the service interface so as to collect the service data of the vehicle service through the service interface.

The service page obtained by rendering is displayed on the basis of the page rendering according to the vehicle information and the historical service data of the service vehicle, so that the vehicle information and the historical service data are displayed on the service page, and the service page carries a service interface to collect the service data of the vehicle service.

For example, the service page is shown as "vehicle identification: XX. XXXXX; vehicle service date: xxxx years xx months xx days; vehicle failure information: damage of the three-way catalyst; vehicle maintenance process: replacing the three-way catalyst; vehicle maintenance cycle: and half a day ", in addition, the service page displays a service interface for service data entry in a preset area.

The service data of this embodiment includes at least one of the following: vehicle maintenance items, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles, vehicle failure information, vehicle maintenance procedures, materials used for vehicle maintenance, vehicle maintenance cycles; the service data here is determined based on the vehicle service at this time, and the above-mentioned historical service data is determined based on the historical vehicle service.

In specific implementation, after the service personnel completes vehicle service, the service data is entered and sent to the service platform through a service interface carried by a displayed service page, after the user terminal receives the service data sent by the service platform, the user may disagree with the displayed service data (for example, the vehicle maintenance period is too long), in order to eliminate the disagreement with the service data by the user, the user has more knowledge about the vehicle service process, and a good communication relationship between the vehicle service mechanism and the user is established.

Acquiring the service data based on the service interface and sending the service data to the service platform;

uploading service response data of a character type and/or a voice type aiming at an objection request of target service data sent by the service platform and sending the service response data to the service platform;

the objection request is generated based on a trigger instruction of a service control corresponding to the target service data by a user; the service control is configured in an application page, and the application page shows the service data including the target service data.

In addition, in the process of vehicle service of service personnel, based on a trigger instruction of a user to a video access entrance of vehicle service forwarded by a user terminal, the service platform calls an image acquisition assembly to acquire a vehicle service video stream and sends the vehicle service video stream to the user terminal to perform vehicle service video interaction. On the basis, the user can ask a question (such as the angle of a camera shooting the video is incorrect/the material of a vehicle film used in vehicle service) for the information presented in the video playing process, and the service platform performs access response processing on the question asked by the user.

In one case, the access response processing may be an automatic reply by the service platform, and in this process, the service platform performs the following steps:

In another case, the query result of the service response operation corresponding to the target access item queried in the preconfigured service response list is null, that is: the corresponding relation between the target access item recorded in the service response list and the service response operation may not meet the requirement of the user, in this case, the service terminal performs the following steps:

and performing character information acquisition and/or voice interaction on the target access item and sending the target access item to the service platform so that the service platform performs access response processing on the target access item.

By introducing a service response operation for searching a target access item in a pre-configured service response list, namely: automatic reply, character information acquisition and/or voice interaction, and response speed aiming at user requirements is improved, so that the satisfaction degree of users is improved.

Step S212, based on the service association command sent by the service platform after the service vehicle is identified, associating the service vehicle to the service terminal.

The service platform acquires a pass signal sent by a near field communication assembly configured by an approaching vehicle based on the near field communication assembly, reads a vehicle identifier carried in a vehicle identifier field in the pass signal, determines a service vehicle according to the vehicle identifier, inquires an application account having a binding relationship with the vehicle identifier, activates the application account, opens a video access authority of vehicle service to the application account, and sends a service association instruction aiming at the service vehicle to the service terminal.

Thereafter, the service platform reads the historical service data of the service vehicle, and transmits the vehicle identification and the read historical service data to the service terminal.

Step S218, vehicle identification and historical service data of the service vehicle are obtained and page rendering is carried out.

And S220, displaying the service page carrying the service interface obtained by rendering so as to collect the service data of the vehicle service through the service interface.

And then, the user terminal displays a video access entry of the vehicle service obtained based on the video access authority of the vehicle service based on a triggering instruction of the user for the access control of the application program, and sends a video access request to the service platform after detecting that the video access entry is triggered.

The service platform receives the video access request, calls the image acquisition assembly to acquire the vehicle service video stream of the service vehicle, and synchronizes the acquired vehicle service video stream to the user terminal corresponding to the application account to perform vehicle service video interaction. And the user terminal receives the vehicle service video stream and plays the video.

And step S232, acquiring service data based on the service interface, and sending the service data to the service platform.

And then, the service platform acquires the service data acquired and sent by the service terminal based on the service interface and synchronizes the service data to the user terminal. And the user terminal acquires a trigger instruction of a service control corresponding to the target service data selected and triggered by the user according to the received and displayed service data, and forwards the trigger instruction to the service platform. The service platform generates an objection request of the target service data based on a trigger instruction of a user to a service control corresponding to the target service data, which is forwarded by the user terminal, and sends the objection request of the target service data to the service terminal.

Step S242, based on the received objection request of the target service data, uploading the voice-type service response data and sending the voice-type service response data to the service platform, so that the service platform forwards the service response data to the user terminal.

Thereafter, the user terminal transmits a service confirmation instruction to the service platform based on the service data, the result of the request response process, and the result of the access response process. The service platform determines the payment cost of the vehicle service according to the service confirmation instruction sent by the user terminal, deducts money from the payment account bound with the configured near field communication assembly or the payment account bound with the vehicle identifier based on the payment cost, and closes the video access right of the vehicle service of the application account.

And step S306, associating the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

The service platform calls the information acquisition equipment to acquire vehicle information and perform information identification to determine a service vehicle, and sends a service association instruction for the service vehicle to the service terminal.

And then, the service platform activates the application account bound by the service vehicle, opens the video access authority of the vehicle service to the application account, reads the historical service data of the service vehicle, and sends the vehicle identification and the read historical service data to the service terminal.

Step S316, the vehicle identification of the service vehicle and the historical service data are acquired and page rendering is performed.

And step S318, displaying the service page which is obtained by rendering and carries the service interface so as to collect the service data of the vehicle service through the service interface.

And then, the user terminal displays a video access entry of the vehicle service obtained based on the video access authority of the vehicle service based on a triggering instruction of the user for the access control of the application program, and sends a video access request to the service platform after detecting that the video access entry is triggered. The service platform receives the video access request, calls the image acquisition assembly to acquire the vehicle service video stream of the service vehicle, and synchronizes the acquired vehicle service video stream to the user terminal corresponding to the application account to perform vehicle service video interaction. And the user terminal receives the vehicle service video stream, plays the video and then sends a triggering instruction of the user to the service control in the vehicle service video page to the service platform.

And the service platform sends the candidate access item to the user terminal based on the trigger instruction of the user to the service control in the vehicle service video page, which is forwarded by the user terminal. And the user terminal acquires a target access item selected by the user from the candidate access items and forwards the target access item to the service platform. And the service platform inquires the service response operation corresponding to the target access item in a preset service response list and carries out access response processing according to the inquired service response operation.

Step S412, associating the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified.

Step S418, obtain the vehicle identifier of the service vehicle and the historical service data, and perform page rendering.

Step S420, displaying the rendered service page with the service interface, so as to collect service data of the vehicle service through the service interface.

And then, the user terminal displays a video access entry of the vehicle service obtained based on the video access authority of the vehicle service based on a triggering instruction of the user for the access control of the application program, and sends a video access request to the service platform after detecting that the video access entry is triggered. The service platform receives the video access request, calls the image acquisition assembly to acquire the vehicle service video stream of the service vehicle, and synchronizes the acquired vehicle service video stream to the user terminal corresponding to the application account to perform vehicle service video interaction.

And the user terminal receives the vehicle service video stream, plays the video and forwards a triggering instruction of the user on the service control in the vehicle service video page to the service platform. And the service platform sends the candidate access item to the user terminal based on the trigger instruction forwarded by the user terminal. And the user terminal acquires a target access item selected by the user from the candidate access items and forwards the target access item to the service platform. And the service platform inquires the service response operation corresponding to the target access item in a preset service response list and calls the service terminal to perform voice interaction.

In summary, in the vehicle service processing method provided in this embodiment, first, based on the service association instruction sent by the service platform after the service vehicle is identified, the service vehicle is associated to the service terminal; secondly, acquiring vehicle information and historical service data of a service vehicle, rendering pages, and displaying service pages carrying service interfaces acquired by rendering so as to acquire the service data of vehicle services through the service interfaces; finally, acquiring service data acquired based on the service interface and sending the service data to the service platform, and then sending character type and/or voice type service response data which are input and uploaded by service personnel based on the character input interface and/or voice input interface to the service platform according to an objection request of target service data sent by the service platform;

in the process, a request response mechanism aiming at the objection request of the service data is introduced, the vehicle service mechanism is supervised to provide better service for the user, and for the objection request provided by the user, service personnel upload the service response data, send the service response data to the service platform and forward the service response data to the user terminal through the service platform, so that the user can clearly know the whole vehicle service process, the doubt of the user is solved in the vehicle service process, the perception degree and the service experience of the user are improved, and the safety risk of the user in using the vehicle is also reduced.

The first vehicle service processing device provided by the specification comprises the following embodiments:

in the above embodiment, a vehicle service processing method is provided, and a vehicle service processing device is provided, which is described below with reference to the accompanying drawings.

Referring to fig. 7, a schematic diagram of a vehicle service processing device provided in the present embodiment is shown.

Since the device embodiments correspond to the method embodiments, the description is relatively simple, and the relevant portions may refer to the corresponding description of the method embodiments provided above. The device embodiments described below are merely illustrative.

The embodiment provides a vehicle service processing device, which operates on a service platform and comprises:

an information identification module 702 configured to invoke the information acquisition device to acquire vehicle information and perform information identification to determine a service vehicle;

the permission opening module 704 is configured to activate the application account bound by the service vehicle, open the video access permission of the vehicle service to the application account, and send a service association instruction for the service vehicle to a service terminal;

a video acquisition module 706 configured to acquire a vehicle service video stream of the service vehicle based on an image acquisition component and synchronize the vehicle service video stream to a user terminal corresponding to the application account for vehicle service video interaction if the video access right is triggered.

The second vehicle service processing device provided by the specification comprises the following embodiments:

Referring to fig. 8, a schematic diagram of a vehicle service processing device provided in the present embodiment is shown.

The embodiment provides a vehicle service processing device, which runs on a user terminal and comprises:

an instruction obtaining module 802 configured to obtain a trigger instruction of a user for an access control of an application program;

an access portal presentation module 804 configured to present a video access portal of a vehicular service obtained based on a video access right of the vehicular service;

the video receiving module 806 is configured to receive a vehicle service video stream of the service vehicle, which is sent by the service platform and is based on the image acquisition component, and perform video playing if the video access entry is triggered.

The third vehicle service processing device provided by the specification comprises the following embodiments:

Referring to fig. 9, a schematic diagram of a vehicle service processing device provided in the present embodiment is shown.

The embodiment provides a vehicle service processing device, which runs on a service terminal and comprises:

a vehicle association module 902 configured to associate the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified;

a page rendering module 904 configured to obtain vehicle information of the service vehicle and historical service data and perform page rendering;

and the page display module 906 is configured to display the service page carrying the service interface obtained by rendering so as to collect service data of the vehicle service through the service interface.

The first vehicle service processing device embodiment provided by the present specification is as follows:

corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of the present specification further provide a vehicle service processing apparatus for performing the vehicle service processing method provided above, and fig. 10 is a schematic structural diagram of the vehicle service processing apparatus provided in one or more embodiments of the present specification.

The embodiment provides a vehicle service processing device, which comprises:

as shown in fig. 10, the vehicle service processing device may have a large difference due to different configurations or performances, and may include one or more processors 1001 and a memory 1002, and one or more stored applications or data may be stored in the memory 1002. Memory 1002 may be, among other things, transient storage or persistent storage. The application stored in memory 1002 may include one or more modules (not shown), each of which may include a series of computer-executable instructions in a vehicle service processing device. Still further, the processor 1001 may be configured to communicate with the memory 1002 to execute a series of computer executable instructions in the memory 1002 on the vehicle service processing device. The vehicle service processing apparatus may also include one or more power supplies 1003, one or more wired or wireless network interfaces 1004, one or more input/output interfaces 1005, one or more keyboards 1006, etc.

In one particular embodiment, a vehicle services processing apparatus includes a memory, and one or more programs, wherein the one or more programs are stored in the memory, and the one or more programs may include one or more modules, and each module may include a series of computer-executable instructions for the vehicle services processing apparatus, and the one or more programs configured to be executed by the one or more processors include computer-executable instructions for:

calling information acquisition equipment to acquire vehicle information and performing information identification to determine a service vehicle;

activating an application account bound by the service vehicle, opening a video access right of vehicle service to the application account, and sending a service association instruction aiming at the service vehicle to a service terminal;

and if the video access authority is triggered, acquiring a vehicle service video stream of the service vehicle based on an image acquisition component, and synchronizing the vehicle service video stream to a user terminal corresponding to the application account to perform vehicle service video interaction.

The second vehicle service processing device embodiment provided by the present specification is as follows:

corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of the present specification further provide a vehicle service processing apparatus for performing the vehicle service processing method provided above, and fig. 11 is a schematic structural diagram of the vehicle service processing apparatus provided in one or more embodiments of the present specification.

The embodiment provides a vehicle service processing device, which comprises:

as shown in fig. 11, the vehicle service processing device may have a relatively large difference due to different configurations or performances, and may include one or more processors 1101 and a memory 1102, where the memory 1102 may store one or more stored applications or data. Wherein memory 1102 may be transient or persistent. The application stored in memory 1102 may include one or more modules (not shown), each of which may include a series of computer-executable instructions in a vehicle service processing device. Still further, the processor 1101 may be configured to communicate with the memory 1102 to execute a series of computer-executable instructions in the memory 1102 on the vehicle service processing device. The vehicle service processing apparatus may also include one or more power supplies 1103, one or more wired or wireless network interfaces 1104, one or more input/output interfaces 1105, one or more keyboards 1106, and the like.

acquiring a trigger instruction of a user for an access control of an application program;

displaying a video access portal of the vehicle service obtained based on a video access right of the vehicle service;

and if the video access entrance is triggered, receiving a vehicle service video stream of the service vehicle, which is sent by the service platform and is based on the image acquisition component for acquisition, and playing the video.

The third vehicle service processing device embodiment provided by the present specification is as follows:

corresponding to the vehicle service processing method described above, based on the same technical concept, one or more embodiments of the present specification further provide a vehicle service processing apparatus for performing the vehicle service processing method provided above, and fig. 12 is a schematic structural diagram of the vehicle service processing apparatus provided in one or more embodiments of the present specification.

The embodiment provides a vehicle service processing device, which comprises:

as shown in fig. 12, the vehicle service processing device may have a relatively large difference due to different configurations or performances, and may include one or more processors 1201 and a memory 1202, and one or more stored applications or data may be stored in the memory 1202. Memory 1202 may be, among other things, transient storage or persistent storage. The application stored in memory 1202 may include one or more modules (not shown), each of which may include a series of computer-executable instructions in a vehicle service processing device. Still further, the processor 1201 may be configured to communicate with the memory 1202 to execute a series of computer-executable instructions in the memory 1202 on the vehicle service processing device. The vehicle service processing device may also include one or more power supplies 1203, one or more wired or wireless network interfaces 1204, one or more input/output interfaces 1205, one or more keypads 1206, and the like.

associating the service vehicle to the service terminal based on the service association instruction sent by the service platform after the service vehicle is identified;

acquiring vehicle information and historical service data of the service vehicle and rendering a page;

and displaying the service page carrying the service interface obtained by rendering so as to collect the service data of the vehicle service through the service interface.

The first storage medium embodiment provided in this specification is as follows:

in correspondence to the vehicle service processing method described above, based on the same technical idea, one or more embodiments of the present specification further provide a storage medium.

The storage medium provided in this embodiment is used to store computer-executable instructions, and when the computer-executable instructions are executed by the processor, the following processes are implemented:

It should be noted that the embodiment related to the storage medium in this specification and the embodiment related to the vehicle service processing method in this specification are based on the same inventive concept, and therefore, specific implementation of this embodiment may refer to implementation of the foregoing corresponding method, and repeated details are not repeated.

The second storage medium example provided in this specification is as follows:

The third storage medium embodiment provided in this specification is as follows:

The foregoing description has been directed to specific embodiments of this disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims may be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing may also be possible or may be advantageous.

In the 30 s of the 20 th century, improvements in a technology could clearly be distinguished between improvements in hardware (e.g., improvements in circuit structures such as diodes, transistors, switches, etc.) and improvements in software (improvements in process flow). However, as technology advances, many of today's process flow improvements have been seen as direct improvements in hardware circuit architecture. Designers almost always obtain the corresponding hardware circuit structure by programming an improved method flow into the hardware circuit. Thus, it cannot be said that an improvement in the process flow cannot be realized by hardware physical modules. For example, a Programmable Logic Device (PLD), such as a Field Programmable Gate Array (FPGA), is an integrated circuit whose Logic functions are determined by programming the Device by a user. A digital system is "integrated" on a PLD by the designer's own programming without requiring the chip manufacturer to design and fabricate application-specific integrated circuit chips. Furthermore, nowadays, instead of manually making an Integrated Circuit chip, such Programming is often implemented by "logic compiler" software, which is similar to a software compiler used in program development and writing, but the original code before compiling is also written by a specific Programming Language, which is called Hardware Description Language (HDL), and HDL is not only one but many, such as abel (advanced Boolean Expression Language), ahdl (alternate Hardware Description Language), traffic, pl (core universal Programming Language), HDCal (jhdware Description Language), lang, Lola, HDL, laspam, hardward Description Language (vhr Description Language), vhal (Hardware Description Language), and vhigh-Language, which are currently used in most common. It will also be apparent to those skilled in the art that hardware circuitry that implements the logical method flows can be readily obtained by merely slightly programming the method flows into an integrated circuit using the hardware description languages described above.

The controller may be implemented in any suitable manner, for example, the controller may take the form of, for example, a microprocessor or processor and a computer-readable medium storing computer-readable program code (e.g., software or firmware) executable by the (micro) processor, logic gates, switches, an Application Specific Integrated Circuit (ASIC), a programmable logic controller, and an embedded microcontroller, examples of which include, but are not limited to, the following microcontrollers: ARC 625D, Atmel AT91SAM, Microchip PIC18F26K20, and Silicone Labs C8051F320, the memory controller may also be implemented as part of the control logic for the memory. Those skilled in the art will also appreciate that, in addition to implementing the controller as pure computer readable program code, the same functionality can be implemented by logically programming method steps such that the controller is in the form of logic gates, switches, application specific integrated circuits, programmable logic controllers, embedded microcontrollers and the like. Such a controller may thus be considered a hardware component, and the means included therein for performing the various functions may also be considered as a structure within the hardware component. Or even means for performing the functions may be regarded as being both a software module for performing the method and a structure within a hardware component.

The systems, devices, modules or units illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product with certain functions. One typical implementation device is a computer. In particular, the computer may be, for example, a personal computer, a laptop computer, a cellular telephone, a camera phone, a smartphone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

For convenience of description, the above devices are described as being divided into various units by function, and are described separately. Of course, the functions of the units may be implemented in the same software and/or hardware or in multiple software and/or hardware when implementing the embodiments of the present description.

One skilled in the art will recognize that one or more embodiments of the present description may be provided as a method, system, or computer program product. Accordingly, one or more embodiments of the present description may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the description may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

The description has been presented with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the description. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.

Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.

It should also be noted that the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

One or more embodiments of the present description may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. One or more embodiments of the specification may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the system embodiment, since it is substantially similar to the method embodiment, the description is simple, and for the relevant points, reference may be made to the partial description of the method embodiment.

The above description is only an example of this document and is not intended to limit this document. Various modifications and changes may occur to those skilled in the art from this document. Any modifications, equivalents, improvements, etc. which come within the spirit and principle of the disclosure are intended to be included within the scope of the claims of this document.

Claims

1. A vehicle service processing method is applied to a service platform and comprises the following steps:

2. The vehicle service processing method according to claim 1, wherein after the step of acquiring vehicle information and performing information identification to determine a service vehicle is executed, and before the step of activating an application account bound to the service vehicle and opening a video access right of a vehicle service to the application account is executed, and sending a service association instruction for the service vehicle to a service terminal, the method further comprises:

3. The vehicle service processing method according to claim 1 or 2, wherein if the video access right is triggered, after acquiring a vehicle service video stream of the service vehicle based on an image acquisition component and synchronizing the vehicle service video stream to a user terminal corresponding to the application account for performing a vehicle service video interaction step, the method further comprises:

4. The vehicle services processing method of claim 3, the request response processing for the objection request for the target service data, comprising:

5. The vehicle service processing method according to claim 4, after the sub-step of obtaining the text-type and/or voice-type service response data uploaded by the service terminal for the objection request and sending the service response data to the user terminal is executed, the method further comprises:

6. The vehicle service processing method according to claim 1, wherein if the video access right is triggered, after acquiring a vehicle service video stream of the service vehicle based on an image acquisition component and synchronizing the vehicle service video stream to a user terminal corresponding to the application account for performing a vehicle service video interaction step, the method further comprises:

7. The vehicle service processing method according to claim 6, if the query result of the service response operation for querying the target access item in the preconfigured service response list is null, performing the following operations:

and calling the service terminal to perform character information acquisition and/or voice interaction so as to perform access response processing on the target access item.

8. The vehicle service processing method according to claim 1, wherein the invoking information collecting device collects vehicle information and performs information identification to determine a service vehicle, comprising:

9. The vehicle service processing method according to claim 8, wherein if the video access right is triggered, after acquiring a vehicle service video stream of the service vehicle based on an image acquisition component and synchronizing the vehicle service video stream to a user terminal corresponding to the application account for performing a vehicle service video interaction step, the method further comprises:

and the number of the first and second groups,

closing video access rights to the vehicle service of the application account.

10. The vehicle service processing method according to claim 1, wherein the information acquisition device and the image acquisition assembly are configured in the same service parking space;

the service terminal, the information acquisition device and the image acquisition assembly correspond to the same vehicle service mechanism.

11. A vehicle service processing method is applied to a user terminal and comprises the following steps:

12. The vehicle service processing method according to claim 11, wherein if the video access portal is triggered, after receiving a vehicle service video stream of a service vehicle acquired by the service platform based on the image acquisition component and performing the video playing step, the method further comprises:

in the case that the user is detected to select a target access item from the candidate access items, forwarding the selected target access item to the service platform; so that the service platform performs access response processing of the target access item;

13. The vehicle service processing method of claim 11, the service vehicle determined by:

14. The vehicle service processing method according to claim 13, wherein if the video access portal is triggered, after receiving a vehicle service video stream of a service vehicle acquired by the service platform based on the image acquisition component and performing the video playing step, the method further comprises:

correspondingly, after receiving the service confirmation instruction, the service platform executes the following operations:

and the number of the first and second groups,

15. A vehicle service processing method is applied to a service terminal and comprises the following steps:

16. The vehicle service processing method according to claim 15, wherein after the step of performing the step of acquiring the service data of the vehicle service through the service interface by displaying and rendering the service page carrying the service interface, the method further comprises:

17. A vehicle service processing apparatus, operable on a service platform, comprising:

the information identification module is configured to call the information acquisition equipment to acquire the vehicle information and perform information identification to determine a service vehicle;

the permission opening module is configured to activate an application account bound by the service vehicle, open video access permission of vehicle service to the application account, and send a service association instruction aiming at the service vehicle to a service terminal;

and the video acquisition module is configured to acquire a vehicle service video stream of the service vehicle based on an image acquisition component and synchronize the vehicle service video stream to a user terminal corresponding to the application account for vehicle service video interaction if the video access authority is triggered.

18. A vehicle service processing apparatus, operable on a user terminal, comprising:

the instruction acquisition module is configured to acquire a trigger instruction of a user for an access control of an application program;

an access portal presentation module configured to present a video access portal of a vehicular service obtained based on a video access right of the vehicular service;

and the video receiving module is configured to receive a vehicle service video stream of the service vehicle, which is sent by the service platform and is based on the image acquisition component, and play the video if the video access entrance is triggered.

19. A vehicle service processing device, which runs on a service terminal, comprises:

the vehicle association module is configured to associate the service vehicle to the service terminal based on a service association instruction sent by a service platform after the service vehicle is identified;

the page rendering module is configured to acquire vehicle information and historical service data of the service vehicle and perform page rendering;

and the page display module is configured to display the service page which is obtained by rendering and carries the service interface so as to collect the service data of the vehicle service through the service interface.

20. A vehicle service processing device, comprising:

a processor; and the number of the first and second groups,

a memory configured to store computer-executable instructions that, when executed, cause the processor to:

21. A vehicle service processing device, comprising:

a processor; and the number of the first and second groups,

22. A vehicle service processing device, comprising:

a processor; and the number of the first and second groups,

23. A storage medium storing computer-executable instructions that when executed by a processor implement the following:

24. A storage medium storing computer-executable instructions that when executed by a processor implement the following:

25. A storage medium storing computer-executable instructions that when executed by a processor implement the following: