CN113935864A

CN113935864A - Special member system in hotel based on little letter of enterprise

Info

Publication number: CN113935864A
Application number: CN202111199653.3A
Authority: CN
Inventors: 刘洋; 邱鑫; 田华; 黄敏
Original assignee: Hangzhou Chaijia Technology Co ltd
Current assignee: Hangzhou Chaijia Technology Co ltd
Priority date: 2021-10-14
Filing date: 2021-10-14
Publication date: 2022-01-14

Abstract

The application discloses special member system in hotel based on enterprise Wechat, including cloud ware, member marketing unit, orientation module, member communication unit, regularly push module, enterprise's micro-signal, artificial intelligence module, authority module, information arrangement module, link module, key information extraction element, member registration module, database, data analysis module, account number password module, urgent contact module, customer service individual Wechat and tabulation module. The hotel business sign-in method has the beneficial effects that real-time contact can be carried out with the client based on enterprise WeChat, the hotel business sign-in client is reached by utilizing enterprise WeChat, and by combining member tag data and the member sign-in situation, the hotel business can provide personalized service for the client and carry out accurate marketing in the chatting process with the client, so that the hotel operation efficiency and the user sign-in experience are improved.

Description

Special member system in hotel based on little letter of enterprise

Technical Field

The application relates to the field of member systems, in particular to a hotel special member system based on enterprise WeChat.

Background

The basic hotel definition is a business that provides a safe, comfortable space for users to rest or sleep for a short period of time; the enterprise WeChat is an enterprise communication and office tool created by Tencent WeChat team, has communication experience consistent with WeChat, abundant OA application and capability of connecting the ecology of the WeChat, and can help enterprises to connect the interior, connect ecological partners and connect consumers. Professional collaboration, security management, people-as-a-service.

The existing hotel member system generally needs to be provided with a special webpage to communicate with a client through a customer service, has poor communication effect, is not easy to provide personalized service for the client, has the characteristic of accurate marketing, and is not easy to know basic information, labels and check-in conditions of the client in time. Therefore, the hotel special member system based on enterprise WeChat is provided for solving the problems.

Disclosure of Invention

The embodiment provides a hotel special member system based on enterprise WeChat, which is used for solving the problems that in the prior art, communication with customers is not easy to carry out personalized service and accurate marketing are not easy to carry out.

According to one aspect of the application, the hotel special member system based on enterprise WeChat is provided, and comprises a cloud server, a member marketing unit, a member communication unit, enterprise WeChats, an artificial intelligence module, an information arrangement and collection module, a link module and a database; the cloud server is connected with the database, the cloud server is connected with the member marketing unit and the member communication unit, the member communication unit is connected with the enterprise micro-signal, the enterprise micro-signal and the artificial intelligence module, the artificial intelligence module is connected to the cloud server, the cloud server is connected with the information arrangement and collection module and the link module, the link module is connected with the enterprise micro-signal, and the information arrangement and collection module is connected with the link module.

Furthermore, the cloud server is connected with a positioning module and a permission module.

Further, the cloud server is connected with a timing pushing module, and the timing pushing module is connected with the enterprise micro-signal.

Further, the cloud server is connected with a key information extraction unit.

Further, the cloud server is connected with a member registration module and an account password module.

Further, the cloud server is connected with a data analysis module.

Furthermore, one end of the cloud server is connected with customer service personal WeChat, and the other end of the cloud server is connected with enterprise WeChat.

Furthermore, the information sorting and gathering module is connected with a customer service personal WeChat, and the customer service personal WeChat is connected with one end of the emergency contact module.

Further, the link module is connected with the tabulation module, and the tabulation module is connected with the cloud server.

Further, the tabulation module is connected with a database.

According to the embodiment of the application, the hotel can be in real-time contact with the client based on the enterprise WeChat, the hotel client can be reached by the enterprise WeChat, and by combining the member tag data and the member client condition, the hotel merchant can provide personalized service for the client and perform accurate marketing in the chatting process with the client, so that the operation efficiency of the hotel and the client experience are improved; the system has artificial intelligence, can ensure the communication effect, can collect and arrange the communication information, is convenient for searching the subsequent information, can be stored in a database, and is reserved.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings without inventive exercise.

FIG. 1 is a schematic overall structure diagram of an embodiment of the present application;

fig. 2 is a schematic diagram illustrating a principle of establishing a connection between customer service personal WeChat and enterprise WeChat according to an embodiment of the present application.

In the figure: 1. cloud ware, 2, member marketing unit, 3, orientation module, 4, member communication unit, 5, regularly propelling movement module, 6, enterprise micro-signal, 7, artificial intelligence module, 8, authority module, 9, information arrangement module of gathering, 10, link module, 11, key information extraction element, 12, member registration module, 13, database, 14, data analysis module, 15, account number password module, 16, urgent contact module, 17, customer service individual micro-letter, 18, tabulation module.

Detailed Description

In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

It should be noted that the terms "first," "second," and the like in the description and claims of this application and in the drawings described above are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It should be understood that the data so used may be interchanged under appropriate circumstances such that embodiments of the application described herein may be used. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed, but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.

In this application, the terms "upper", "lower", "left", "right", "front", "rear", "top", "bottom", "inner", "outer", "middle", "vertical", "horizontal", "lateral", "longitudinal", and the like indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings. These terms are used primarily to better describe the present application and its embodiments, and are not used to limit the indicated devices, elements or components to a particular orientation or to be constructed and operated in a particular orientation.

Moreover, some of the above terms may be used to indicate other meanings besides the orientation or positional relationship, for example, the term "on" may also be used to indicate some kind of attachment or connection relationship in some cases. The specific meaning of these terms in this application will be understood by those of ordinary skill in the art as appropriate.

Furthermore, the terms "mounted," "disposed," "provided," "connected," and "sleeved" are to be construed broadly. For example, it may be a fixed connection, a removable connection, or a unitary construction; can be a mechanical connection, or an electrical connection; may be directly connected, or indirectly connected through intervening media, or may be in internal communication between two devices, elements or components. The specific meaning of the above terms in the present application can be understood by those of ordinary skill in the art as appropriate.

It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.

The member system in this embodiment may be used in cooperation with various cloud server systems, for example, the following cloud server system is provided in this embodiment, and the member system in this embodiment may be used in cooperation with the following cloud server system.

The cloud server system comprises a case, a storage and high-speed signal interface module, a calculation and management unit module, a fan and a power supply module. Specifically, the storage and high-speed signal interface module, the calculation and management unit module and the fan and power supply module are all arranged in the case, the calculation and management unit module is electrically connected with the storage and high-speed signal module, and the fan and power supply module supplies power and dissipates heat to the storage and high-speed signal interface module and the calculation and management unit module. In the preferred embodiment, the chassis is divided into a front section I, a middle section II, and a back section III. The storage and high-speed signal interface module is arranged in the front section I, the calculation and management unit module is arranged in the middle section II, and the fan and power supply module are arranged in the rear section III. Further, the chassis includes a base plate configured as a chassis bottom. In a preferred embodiment, slots are arranged on the surface of the substrate corresponding to the positions of the front section I and the middle section II, and the storage and high-speed signal interface module and the calculation and management unit module are plugged in the slots to realize the electrical connection of the storage and high-speed signal interface module and the calculation and management unit module. That is, in this embodiment, the slot is only disposed on the substrate at a position corresponding to the storage and high-speed signal interface module and the calculation and management unit module, and the storage and high-speed signal interface module and the calculation and management unit module are plugged into the slot to electrically connect the storage and high-speed signal interface module and the calculation and management unit module. It should be understood that the connection relationship between the storage and high-speed signal interface module and the calculation and management unit module can be realized by other structures, which can be determined according to specific use cases, and the invention is not limited to this. Further, in a preferred embodiment, the storage and high-speed signal interface module includes at least one FPGA (field programmable gate array) module and at least one PCIE-SW (PCIE switch) module. In addition, an expansion module can be further arranged in the storage and high-speed signal interface module, and the expansion module is at least one PCIE card slot used for accommodating a standard PCIE card. In a preferred embodiment, the at least one FPGA module and the at least one PCIE-SW module may be disposed in the chassis in a manner of being adjacent to each other, that is, the FPGA module and the PCIE-SW module are plugged into the chassis at intervals. In a preferred embodiment, the calculation and management unit module comprises a management module and at least one calculation module. Specifically, the management module is electrically connected with the calculation module, the fan and the power supply module in a mode of performing CPU management on all the calculation modules and performing heat dissipation/power supply control on the fan and the power supply module. That is to say, the management module in the present invention is used to manage the CPU in the computing module, and at the same time, can control the heat dissipation and power supply of the entire cloud server system by the fan and the power supply module. In a preferred embodiment, the FPGA module is electrically connected to a GBE (gigabit ethernet) network and a SATA (serial hard disk) storage network in the computing module; meanwhile, the PCIE-SW module is electrically connected with a PCIE network in the computing module. As described above, a standard PCIE card may be accommodated in the expansion module, and the standard PCIE card may be electrically connected to the computing module. In a preferred embodiment, the FPGA module, the PCIE-SW module, the management module, and the computing module may be respectively plugged into the slots of the substrate through the gold finger connectors. It will of course be appreciated that other suitable means of attachment may be used in the present invention, which may be dependent on the particular use to which the invention is not limited. In a preferred embodiment, the fan and power supply module may include a fan module and a power supply module. Specifically, in an alternative embodiment, the fan module is hot pluggable into the chassis and the power module is configured in a 4U integral power mode; or in another alternative embodiment, the fan module is plugged into the chassis in the form of a fan wall structure, and the power module is configured in a centralized power mode. It will of course be appreciated that the above options may be contingent on the particular use, and that the invention is not limited thereto. In summary, in the cloud server system of the present invention, the storage and high-speed signal interface module and the computing and managing unit module are arranged, so that the present invention can realize the multi-functionalization of the cloud server system by arranging different kinds of functional modules (e.g., an FPGA module and a PCIE-SW module) in the storage and high-speed signal interface module, and at the same time, the storage and high-speed signal interface module can be arranged with an expansion module (e.g., an expansion module accommodating a standard PCIE card) to expand the cloud server system, thereby improving the expansibility thereof. In addition, the fan and the power supply module are also integrated in the case of the cloud server system, so that the cloud server system can realize centralized power supply and centralized heat dissipation. That is, the invention adopts a centralized management design, simplifies the operation and maintenance management work and improves the operation and maintenance efficiency. In a specific use of the present invention, the front of the chassis is configured as a storage and high speed signal interface module. The board card which the module can be inserted into can comprise a PCIE-SW board card which is used for connecting a PCIE network of a central CPU computing card; the FPGA board card can be provided with a hard disk interface and is used for connecting a GBE network and an SATA storage network of a central CPU computing card; the standard PCIE card can be inserted into various standard PCIE cards so as to expand the system function. And the storage and high-speed signal interface module arranged at the front part of the case can be installed in a plug-in mode from top to bottom. The CPU calculating card and the management module are arranged in the middle of the case, and the board card can be directly plugged and replaced through the plugging assisting mechanism. Fan module and power module can install the rear portion for the system power supply at quick-witted case, and the heat dissipation has 2 kinds of modes: (1)4U is integrally powered and radiated; (2) the whole cabinet is centralized for power supply and heat dissipation. The method can be assembled in one mode at the time of factory shipment according to the requirements of customers and use scenes. Specifically, (1)4U are wholly supplied with power, dispel the heat: the hot-pluggable power supply module can be realized by adopting 3 fan modules which can be hot-plugged and 3 redundant backups. (2) The whole cabinet is centralized for power supply and heat dissipation: one complete machine cabinet can be connected with 10 4U micro server systems. The centralized power supply and heat dissipation of 10 4U micro-server systems are realized. In addition, the signal connector at the rear part can realize interconnection with a management system of the whole cabinet, and the centralized management of the whole cabinet is realized. In addition, the bus bar can be used for connecting with the power supply system of the whole cabinet. The fan wall on the whole cabinet directly radiates heat for the 4U micro-server system. In one embodiment, the boards on the system are connected together by a base plate. The front standard PCIE slots are 8, each connected with one CPU card, the FPGA slots are 4, each connected with 2 CPU cards, the PCIE-SW slots are 4, and each connected with 2 CPU cards. In summary, the invention can adopt a design of centralized power supply and shared heat dissipation of the whole cabinet, improve the power conversion efficiency, reduce the power consumption of the heat dissipation system, and realize that the whole cabinet saves more than 20% of energy compared with the traditional rack-mounted cluster in a normal operation state. In addition, the invention adopts a centralized management design, simplifies the operation and maintenance management work and improves the operation and maintenance efficiency. Moreover, the invention can supply power through a bus bar cabinet to realize centralized management power supply of the micro server; various PCIE standard cards can be inserted, so that the system expansion is convenient; different power supply and heat dissipation modes can be assembled and selected, and the device is suitable for different application occasions; the 4U micro server system can be independently managed or the whole cabinet can be centrally managed, so that the management of a machine room is facilitated.

Of course, the embodiment can also be used in cooperation with cloud servers of other structures. Here, a detailed description is omitted, and the member system according to the embodiment of the present application is described below.

Referring to fig. 1-2, an enterprise wechat-based hotel dedicated member system includes a cloud server 1, a member marketing unit 2, a member communication unit 4, an enterprise wechat signal 6, an artificial intelligence module 7, an information sorting and summarizing module 9, a link module 10, and a database 13; cloud server 1 is connected with database 13, cloud server 1 is connected with member marketing unit 2 and member communication unit 4, member communication unit 4 is connected with enterprise's micro-signal 6, enterprise's micro-signal 6 and artificial intelligence module 7, artificial intelligence module 7 is connected to cloud server 1, cloud server 1 is connected with information arrangement and gathers module 9 and link module 10, link module 10 and enterprise's micro-signal 6 are connected, information arrangement gathers module 9 and is connected with link module 10.

The cloud server 1 is connected with a positioning module 3 and an authority module 8, the positioning module 3 can be used for positioning a client, and meanwhile, the authority module 8 can be used for opening control over the authority of the whole system, positioning and pushing control, and whether positioning and information pushing to the client are carried out or not is controlled.

The cloud server 1 is connected with a timing pushing module 5, the timing pushing module 5 is connected with an enterprise micro-signal 6, the timing pushing module 5 can provide information pushing for the enterprise micro-signal 6, and the information pushing is sent to a client through the enterprise micro-signal 6.

The cloud server 1 is connected with a key information extraction unit 11, and the key information extraction unit 11 can extract the keywords of the chat information, so that the artificial intelligence module 7 can analyze the keywords conveniently.

The cloud server 1 is connected with a member registration module 12, and the cloud server 1 is further connected with an account password module 15, so that a member registration function can be provided for a client, and login can be performed through an account password.

The cloud server 1 is connected with a data analysis module 14, and the data analysis module 14 can analyze data.

One end of the cloud server 1 is connected with a customer service personal WeChat 17, the other end of the cloud server 1 is connected with an enterprise micro signal 6, contact with the enterprise micro signal 6 can be established through the customer service personal WeChat 17, the customer can communicate with the enterprise micro signal directly, and when customer service is busy, communication can be conducted through the artificial intelligence module 7.

The information sorting and gathering module 9 is connected with a customer service personal WeChat 17, the customer service personal WeChat 17 is connected with one end of an emergency contact module 16, and the emergency contact module 16 can communicate with the customer service personal WeChat 17.

The link module 10 is connected with a tabulation module 18, and the tabulation module 18 is connected with the cloud server 1; the tabulation module 18 is connected with the database 13, and the tabulation module 18 can tabulate and record data.

The using method comprises the following steps: when the whole system is used, the cloud server 1 provides a calculation matching data analysis module 14 for processing and analyzing information; the information can be pushed for the client members through the timing pushing module 5, the pushed content is recorded in the database 13 according to the labels, the check-in situation and the click situation of the pushing information of the clients, the client situation is pushed, and the information is pushed at regular time; the customer member communicates with the enterprise micro-signal 6 through the micro-message, can communicate through artificial intelligence, provide data support for the artificial intelligence through the database 13, have the key information extraction unit 11 at the same time, can carry on the key information, byte extraction that the customer asked questions, answer, contact through the personal micro-message 17 of customer service through the module 16 of urgent contact at the same time, when the customer service is busy, continue to communicate through artificial intelligence, when the customer service is without affairs, the customer service establishes the contact with the enterprise micro-signal 6 through the cloud server 1, provide the service communication through the customer service, wherein the information arranges and gathers the module 9 can carry on arranging and gathering of the data in real time, can provide the content of artificial intelligence chat for the customer service, facilitate the customer service to know the chat situation in time;

in the chat process with a client, personalized service can be provided for the client, accurate marketing can be performed, the hotel operation efficiency and the user check-in experience are improved, after the chat is finished, the information of the check-in hotel is confirmed, the client service provides check-in reservation for the client, the information is sorted through the information sorting and gathering module 9 and the tabulating module 18 and is stored in the database 13 in a table form, meanwhile, a link is generated through the link module 10 and is sent to the client through the enterprise micro-signal 6, the client can check the information, meanwhile, the hotel link needing to be checked is pushed to the client, login can be performed through the account number password module 15, and the reservation condition can be checked;

the system is provided with a member registration module 12 which can provide account registration for a client, a positioning module 3 which can position the client, and an authority module 8 which can manually control the opening of the authority of the whole system through the authority module 8, position and push, and control whether to position and push information to the client.

The application has the advantages that: the whole member system can be in real-time contact with the client based on enterprise WeChat, the hotel client is reached by utilizing enterprise WeChat touch, and by combining member label data and the member client-in situation, a hotel merchant can provide personalized service for the client and carry out accurate marketing in the chatting process with the client, so that the hotel operation efficiency and the client-in experience are improved; the communication information can be gathered and sorted, so that the subsequent information can be conveniently searched and stored in the database 13, and the information can be retained.

The above description is only a preferred embodiment of the present application and is not intended to limit the present application, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims

1. The utility model provides a special member system in hotel based on enterprise believe a little which characterized in that: the system comprises a cloud server (1), a member marketing unit (2), a member communication unit (4), enterprise micro signals (6), an artificial intelligence module (7), an information sorting and summarizing module (9), a link module (10) and a database (13); cloud server (1) is connected with database (13), cloud server (1) communicates unit (4) with member marketing unit (2) and member and is connected, member communicates unit (4) and is connected with enterprise's micro-signal (6), enterprise's micro-signal (6) and artificial intelligence module (7), artificial intelligence module (7) are connected to cloud server (1), cloud server (1) is connected with information arrangement and gathers module (9) and link module (10), link module (10) and be connected with enterprise's micro-signal (6), information arrangement module (9) and link module (10) and be connected.

2. The system of claim 1, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: the cloud server (1) is connected with a positioning module (3) and a permission module (8).

3. The system of claim 1, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: the cloud server (1) is connected with a timing pushing module (5), and the timing pushing module (5) is connected with the enterprise micro-signal (6).

4. The system of claim 1, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: the cloud server (1) is connected with a key information extraction unit (11).

5. The system of claim 1, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: the cloud server (1) is connected with a member registration module (12), and the cloud server (1) is further connected with an account password module (15).

6. The system of claim 1, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: the cloud server (1) is connected with a data analysis module (14).

7. The system of claim 1, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: one end of the cloud server (1) is connected with a customer service personal WeChat (17), and the other end of the cloud server (1) is connected with an enterprise WeChat (6).

8. The system of claim 1, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: the information sorting and gathering module (9) is connected with the customer service personal WeChat (17), and the customer service personal WeChat (17) is connected with one end of the emergency contact module (16).

9. The system of claim 1, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: the link module (10) is connected with the tabulation module (18), and the tabulation module (18) is connected with the cloud server (1).

10. The system of claim 9, wherein the member system is a member system dedicated to hotels based on enterprise WeChat, and comprises: the tabulation module (18) is connected with the database (13).