CN113836424A

CN113836424A - Data acquisition method and device, electronic equipment and storage medium

Info

Publication number: CN113836424A
Application number: CN202111153926.0A
Authority: CN
Inventors: 庄特顺; 陈利鑫; 常智
Original assignee: Shenzhen Zhuiyi Technology Co Ltd
Current assignee: Shenzhen Zhuiyi Technology Co Ltd
Priority date: 2021-09-29
Filing date: 2021-09-29
Publication date: 2021-12-24

Abstract

The application discloses a data acquisition method and device, electronic equipment and a storage medium, and relates to the technical field of quality inspection. The method and the system are applied to a customer service quality inspection system, and the customer service quality inspection system comprises a first terminal and a second terminal which are connected with each other. After the first terminal acquires a push task comprising a plurality of push moments, customer service quality inspection data are acquired according to each push moment, and then the customer service quality inspection data are sent to the second terminal. And the second terminal receives the customer service quality inspection data and stores the customer service quality inspection data into a target data set, wherein the target data set is associated with the pushing task. According to the method and the device, the customer service quality inspection data are stored in the data set according to the pushing time based on the pushing task, and the flexibility of the customer service quality inspection data is improved.

Description

Data acquisition method and device, electronic equipment and storage medium

Technical Field

The present application relates to the field of internet technologies, and in particular, to a data acquisition method and apparatus, an electronic device, and a storage medium.

Background

In the customer service quality inspection system, first, customer service quality inspection data needs to be imported into the system. When mass data are to be imported, too much data are loaded in the quality inspection process, and at the moment, if part of customer service quality inspection data in the quality inspection process is wrong, the customer service quality inspection data related in the whole quality inspection process needs to be deleted or rolled back, so that the flexibility is not high.

Disclosure of Invention

In view of the above problems, the present application provides a data acquisition method, an apparatus, an electronic device, and a storage medium, which can solve the above problems.

In a first aspect, an embodiment of the present application provides a data acquisition method, which is applied to a first terminal of a customer service quality inspection system, where the customer service quality inspection system further includes a second terminal connected to the first terminal, and the method includes: acquiring a push task, wherein the push task comprises a plurality of push moments; acquiring customer service quality inspection data according to each pushing moment; and sending the customer service quality inspection data to the second terminal so that the second terminal stores the customer service quality inspection data into a target data set after receiving the customer service quality inspection data, wherein the target data set is associated with the pushing task.

Optionally, the sending the customer service quality inspection data to the second terminal includes: converting the customer service quality inspection data into customer service quality inspection data in a preset data format; and sending the converted customer service quality inspection data to the second terminal.

Optionally, the sending the data to be sent to the second terminal includes: and packaging the customer service quality inspection data into an HTTP message based on an HTTP protocol, and sending the HTTP message to a designated interface of the second terminal.

Optionally, the preset data format is a JSON format.

In a second aspect, an embodiment of the present application provides a data acquisition method, which is applied to a second terminal of a customer service quality inspection system, where the customer service quality inspection system further includes a first terminal connected to the second terminal, and the method includes: receiving customer service quality inspection data sent by the first terminal, wherein the customer service quality inspection data are obtained by the first terminal based on each pushing moment of a pushing task; saving the customer service quality inspection data to a target data set, wherein the target data set is associated with the push task.

Optionally, before saving the customer service quality inspection data to the target data set, the method further includes: and if the target data set associated with the push task does not exist in the second terminal, establishing a new target data set, and associating the target data set with the push task.

Optionally, the creating the new target data set, associating the target data set with the push task, includes: and newly creating the target data set in a data set table item of a database of the second terminal, and associating the target data set with the push task.

Optionally, the saving the customer service quality inspection data to a target data set includes: and synchronizing the target data set to a database cache of the second terminal, and storing the customer service quality inspection data to the target data set in the database cache.

Optionally, after saving the customer service quality inspection data to the target data set in the database cache, the method further includes: and if the cache time for caching and storing the customer service quality inspection data in the database reaches the pushing interval time of the pushing task, storing the customer service quality inspection data in a quality inspection session table in the database of the second terminal, and associating the quality inspection session table with the target data set, wherein the pushing interval time is the time interval between two adjacent pushing moments.

Optionally, the method further comprises: and adjusting the state of the target data set in the data set table entry of the database of the second terminal to be completed.

Optionally, before saving the customer service quality inspection data to the target data set, the method further includes: if the cached data exists in the target data set, the cached data is stored in a quality inspection session table in a database of the second terminal, and the quality inspection session table is associated with the target data set.

In a third aspect, an embodiment of the present application provides a customer service quality inspection system, where the system includes a first terminal and a second terminal that are connected to each other, and the system includes: the first terminal is used for acquiring a push task, and the push task comprises a plurality of push moments; the first terminal is further used for acquiring customer service quality inspection data according to each pushing moment; the first terminal is also used for sending the customer service quality inspection data to the second terminal; the second terminal is used for receiving the customer service quality inspection data; the second terminal is further used for saving the customer service quality inspection data to a target data set, wherein the target data set is associated with the pushing task.

In a fourth aspect, an embodiment of the present application provides a data acquisition device, configured to be used in a first terminal of a customer service quality inspection system, where the customer service quality inspection system further includes a second terminal connected to the first terminal, and the device includes: the device comprises a first acquisition unit, a second acquisition unit and a sending unit. The system comprises a first acquisition unit, a second acquisition unit and a display unit, wherein the first acquisition unit is used for acquiring a push task, and the push task comprises a plurality of push moments; the second acquisition unit is used for acquiring customer service quality inspection data according to each pushing moment; and the sending unit is used for sending the customer service quality inspection data to the second terminal so that the second terminal stores the customer service quality inspection data into a target data set after receiving the customer service quality inspection data, wherein the target data set is associated with the pushing task.

In a fifth aspect, an embodiment of the present application provides a data acquisition device, which is applied to a second terminal of a customer service quality inspection system, where the customer service quality inspection system further includes a first terminal connected to the second terminal, and the device includes: a receiving unit and a storage unit. The receiving unit is used for receiving customer service quality inspection data sent by the first terminal, wherein the customer service quality inspection data are obtained by the first terminal based on each pushing moment of a pushing task; and the storage unit is used for storing the customer service quality inspection data into a target data set, wherein the target data set is associated with the pushing task.

In a sixth aspect, an embodiment of the present application provides an electronic device, including: one or more processors; a memory; one or more applications, wherein the one or more applications are stored in the memory and configured to be executed by the one or more processors, the one or more applications configured to perform the method of the first or second aspect described above.

In a seventh aspect, this application provides a computer-readable storage medium, where a program code is stored in the computer-readable storage medium, and the program code may be called by a processor to execute the method of the first aspect or the second aspect.

The data acquisition method, the data acquisition device, the electronic equipment and the storage medium are applied to a customer service quality inspection system, and the customer service quality inspection system comprises a first terminal and a second terminal which are connected with each other. After the first terminal acquires a push task comprising a plurality of push moments, customer service quality inspection data are acquired according to each push moment, and then the customer service quality inspection data are sent to the second terminal. And the second terminal receives the customer service quality inspection data and stores the customer service quality inspection data into a target data set, wherein the target data set is associated with the pushing task. According to the method and the device, the customer service quality inspection data are stored in the data set according to the pushing time based on the pushing task, and the flexibility of the customer service quality inspection data is improved.

These and other aspects of the present application will be more readily apparent from the following description of the embodiments.

Drawings

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is a schematic diagram illustrating an application environment of a data acquisition method according to an embodiment of the present application;

FIG. 2 is a schematic flow chart illustrating a data acquisition method according to an embodiment of the present application;

FIG. 3 is a schematic diagram illustrating a background management interface provided by another embodiment of the present application;

FIG. 4 is a schematic diagram of a network architecture provided by yet another embodiment of the present application;

FIG. 5 is a schematic flow chart diagram illustrating a data acquisition method according to another embodiment of the present application;

FIG. 6 is a schematic flow chart diagram illustrating a data acquisition method according to yet another embodiment of the present application;

FIG. 7 is a flow chart illustrating a data acquisition method according to yet another embodiment of the present application;

fig. 8 is a schematic flowchart illustrating a data acquisition method of a customer service quality inspection system according to an embodiment of the present application;

FIG. 9 is a block flow diagram illustrating a data acquisition method of a customer service quality inspection system according to an embodiment of the present disclosure;

FIG. 10 is a block diagram of a data acquisition device according to an embodiment of the present application;

FIG. 11 is a block diagram of a data acquisition device according to another embodiment of the present application;

fig. 12 is a block diagram illustrating an electronic device according to an embodiment of the present application;

fig. 13 shows a block diagram of a computer-readable storage medium according to an embodiment of the present application.

Detailed Description

In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application.

In order to solve various problems of customers, customer service often provides services such as consultation and answering for customers. The service quality of the customer service has great influence on the image of the market or the shop, the transaction rate, the return rate and the like, the customer service provides high-quality service, and can shape the image of the market or the shop, improve the transaction rate and the return rate and the like. In order to ensure the service quality, the voice, text, video and other messages of the customer service during working are required to be used as the quality inspection data of the customer service for quality inspection. In a customer service quality inspection system, first, customer service quality inspection data needs to be imported into the system. Customer service quality inspection data is usually pushed directly to a customer service quality inspection system that performs the quality inspection task.

Through careful study, the inventor finds that when massive customer service quality inspection data are introduced, the quality inspection process bears excessive data, which results in long time for quality inspection. In addition, if part of customer service quality inspection data involved in the quality inspection is wrong, the customer service quality inspection data involved in the whole quality inspection process may need to be deleted or rolled back, so that the cost caused by the lack of flexibility of the customer service quality inspection data is very high.

In order to solve the above problems, the present inventors have made research and development to increase flexibility of customer service quality inspection data by setting a push task that divides a data task into a plurality of push times when setting a timing data task, then obtaining customer service quality inspection data based on the push times, and when receiving the customer service quality inspection data, storing the customer service quality inspection data in a target data set, and further associating the target data set with the push task.

In order to better understand a data acquisition method, an apparatus, an electronic device, and a storage medium provided in the embodiments of the present application, an application environment suitable for the embodiments of the present application is described below.

Referring to fig. 1, fig. 1 is a schematic diagram illustrating an application environment of a data acquisition method according to an embodiment of the present application, where the data acquisition method, the data acquisition apparatus, the electronic device, and the storage medium according to the embodiment of the present application can be applied to a customer service quality inspection system 100 shown in fig. 1. The customer service quality inspection system 100 includes a first terminal 110 and a second terminal 120, and the first terminal 110 is connected to the second terminal 120 in a communication manner. The first terminal 110 and the second terminal 120 may be various electronic devices, including but not limited to a smart phone, a tablet computer, a laptop portable computer, a desktop computer, a wearable electronic device or a server. Specifically, the electronic device may further have a function of data input, where the data input may be voice input based on a voice module configured in the electronic device, character input by a character input module, image input by an image input module, video input by a video input module, and the like, and may also be a gesture recognition module configured in the electronic device, so that a user may implement an interaction manner such as gesture input. A plurality of applications may be installed in the electronic device, and a user may use the plurality of applications to implement different functions and uses.

Alternatively, if the first terminal 110 or the second terminal 120 is a server, the server may be implemented by an independent server or a server cluster composed of a plurality of servers. In addition, the server may be a cloud server, and may also be a traditional machine room server, which is not specifically limited herein.

In some embodiments, the customer service quality inspection data may be pushed to the second terminal 120 by the first terminal 110, so that the second terminal may store or further process the customer service quality inspection data after receiving it, and so on.

The above application environments are only examples for facilitating understanding, and it is to be understood that the embodiments of the present application are not limited to the above application environments.

The data acquisition method, the data acquisition device, the electronic device, and the storage medium provided by the embodiments of the present application will be described in detail below with specific embodiments.

Please refer to fig. 2, which shows a flowchart of a data obtaining method according to an embodiment of the present application, and the data obtaining method is applied to a first terminal of a customer service quality inspection system, where the customer service quality inspection system further includes a second terminal connected to the first terminal. As will be described in detail with respect to the flow shown in fig. 2, the data acquisition method may specifically include the following steps:

step S210: the method comprises the steps of obtaining a pushing task, wherein the pushing task comprises a plurality of pushing moments.

In an embodiment of the application, before pushing customer service quality inspection data to a second terminal, a first terminal first obtains a push task, wherein the push task includes a plurality of push moments.

In some implementations, the push task may be pre-configured. As shown in fig. 3, a user may configure a push task in the push task configuration interface shown in fig. 3, where the push task configuration interface may be displayed on a background management interface 300 of the customer service quality inspection system, and the user may access the background management interface by accessing the first terminal, the second terminal, and the like, so as to configure the push task. In the push task configuration interface, a user can configure the push task according to the actual requirements of quality inspection. Illustratively, the user can set a plurality of pushing moments for the pushing task, set the name of the task, and further, can set the type of customer service quality inspection data, the starting moment or the ending moment of the pushing task, and the like. After confirming that the configuration is completed, the user may generate a task identifier for the push task, for example, a task ID, which may be used to identify different push tasks.

In addition, in some embodiments, the task state of the push task may also be set. For example, the push task may be set to an on state or an off state, etc. When the mobile terminal is in an open state, the pushing task can be executed on time according to a plurality of pushing moments; when in the off state, the push task is suspended from execution. Therefore, the push task can be started when the quality of the information of the customer service during working is required to be detected according to actual requirements, and the push task is closed when the quality is not required to be detected.

It will be appreciated that the plurality of push times may be a plurality of specific times. For example, if the push task includes a start time, and the push task is set to be executed every predetermined time interval, the plurality of push times may be times represented by the start time and the push task is executed every predetermined time interval. For example, the start time is 12:00 and the predetermined time is 1 hour, then the plurality of push times may be 12:00, 13:00, 14:00 … …, and so on. Alternatively, a plurality of push time instants may be directly specified for the push task, for example, the push task is set to be executed at three time instants of 12:00, 14:00 and 16:00, and the like.

Step S220: and acquiring customer service quality inspection data according to each pushing moment.

In some embodiments, the customer service quality inspection data may be obtained at each of the push times described above. When the customer service has a conversation with the client, messages such as voice, text, video and the like generated in the conversation process can be stored in a local terminal, a server or a cloud used by the customer service. When executing the pushing task of the customer service quality inspection data, the method can actively initiate an acquisition request to the local terminal, the server or the cloud according to each pushing moment to acquire the customer service quality inspection data in the local terminal, the server or the cloud; as shown in fig. 4, the push task may also be synchronized to the cloud, and when the time reaches each push time, the customer service quality inspection data is sent to the first terminal according to the push time.

Optionally, the customer service quality control data may also be stored in a memory of the first terminal. When the customer service quality control data is stored in the memory of the first terminal, the customer service quality control data can be acquired from the memory of the first terminal according to each pushing time.

Step S230: and sending the customer service quality inspection data to the second terminal so that the second terminal stores the customer service quality inspection data into a target data set after receiving the customer service quality inspection data, wherein the target data set is associated with the pushing task.

In the embodiment of the application, after the customer service quality inspection data is obtained, the first terminal sends the customer service quality inspection data to the second terminal. Optionally, after obtaining the customer service quality inspection data, the first terminal immediately sends the customer service quality inspection data to the second terminal, and since the customer service quality inspection data is obtained according to the pushing time, the first terminal also sends the customer service quality inspection data to the second terminal according to the pushing time.

After receiving the customer service quality inspection data sent by the first terminal, the second terminal stores the customer service quality inspection data into the target data set and associates the target data set with the push task.

In some embodiments, when the first terminal sends the customer service quality inspection data, the first terminal carries a task identifier for identifying the push task, for example, carries a task ID. Furthermore, the second terminal may also generate a data set identification for the data set, e.g. generate a data set ID, which may be used to identify different data sets. Therefore, after the second terminal receives the customer service quality inspection data, when the customer service quality inspection data is stored in the target data set, the data set ID of the target data set can be associated with the task ID of the pushing task, so that the corresponding data set can be conveniently found based on the task ID during subsequent processing, and the target data set stored in the second terminal by the customer service quality inspection data pushed corresponding to the pushing task can be found.

When the customer service quality inspection data are obtained according to each pushing moment in the pushing task, the customer service quality inspection data with large data volume can be divided into a plurality of customer service quality inspection data with small data volume according to the pushing moment, and finally, after the data set segmented by the pushing frequency is obtained in the second terminal, the data set to which the customer service quality inspection data belong can be flexibly processed. For example, when part of customer service quality inspection data in the quality inspection has errors, the part of the customer service quality inspection data with errors is found, the backtracking pushing task is identified by the data set of the target data set corresponding to the part of the customer service quality inspection data, the part of the customer service quality inspection data only needs to be deleted, and then the customer service quality inspection data is pushed again according to the backtracking pushing task, so that the flexibility of the customer service quality inspection data is improved.

In summary, the data acquisition method provided in this embodiment is applied to a first terminal of a customer service quality inspection system, and the customer service quality inspection system further includes a second terminal connected to the first terminal. After a first terminal acquires a push task comprising a plurality of push moments, customer service quality inspection data are acquired according to each push moment, and then the customer service quality inspection data are sent to a second terminal, so that the second terminal stores the customer service quality inspection data into a target data set after receiving the customer service quality inspection data, wherein the target data set is associated with the push task. According to the method and the device, the customer service quality inspection data are stored in the data set according to the pushing time based on the pushing task, and the flexibility of the customer service quality inspection data is improved.

Optionally, on the basis of the foregoing embodiment, the present embodiment provides a data acquisition method, where the acquired customer service quality inspection data is converted into customer service quality inspection data in a preset data format and then sent to the second terminal, so that data interaction between the first terminal and the second terminal is facilitated, and meanwhile, the data acquisition method can also carry identification information of a push task. Please refer to fig. 5, which shows a flowchart of a data acquisition method according to another embodiment of the present application, applied to a first terminal of a customer service quality inspection system, where the customer service quality inspection system further includes a second terminal connected to the first terminal. The data acquisition method may specifically include the steps of:

step S510: the method comprises the steps of obtaining a pushing task, wherein the pushing task comprises a plurality of pushing moments.

Step S520: and acquiring customer service quality inspection data according to each pushing moment.

Specifically, please refer to steps S210 to S220 in the foregoing embodiments for detailed description of steps S510 to S520, which is not repeated herein.

Step S530: and converting the customer service quality inspection data into customer service quality inspection data in a preset data format.

As an embodiment, before sending the customer service quality inspection data to the second terminal, the customer service quality inspection data to be sent may be first converted into a preset data format. After the data is converted into the preset data format, the data interaction between the first terminal and the second terminal is facilitated, the reading and the writing of people are facilitated, and the machine analysis and the generation are facilitated.

In some exemplary embodiments, the preset data format may be an xml format or a JSON format. The preset data format may also be determined based on an interaction protocol between the first terminal and the second terminal. As an implementation manner, the customer service quality inspection data may be sent to the second terminal based on the HTTP protocol, and the preset data format may be a JSON format.

Step S540: and sending the converted customer service quality inspection data to the second terminal so that the second terminal stores the customer service quality inspection data into a target data set after receiving the customer service quality inspection data, wherein the target data set is associated with the pushing task.

In some embodiments, when the customer service quality inspection data is sent to the second terminal, the customer service quality inspection data may be packaged into an HTTP message based on an HTTP protocol, and the HTTP message is sent to a designated interface of the second terminal.

In the embodiment of the application, after the customer service quality inspection data is converted into the customer service quality inspection data in the preset data format, the converted customer service quality inspection data can be sent to the second terminal. Further, when the HTTP protocol is adopted, the customer service quality inspection data may be first converted into the customer service quality inspection data in the JSON format, and then the customer service quality inspection data in the JSON format is sent to the designated interface of the second terminal by using the HTTP protocol. Alternatively, the designated interface may be an 80 port.

In some embodiments, after the second terminal receives the customer service quality inspection data in the preset data format, such as the JSON format, the second terminal may first parse the customer service quality inspection data in the preset data format to obtain the customer service quality inspection data that is really needed, and then store the customer service quality inspection data in the target data set.

It will be appreciated that the second terminal will associate the target data set with the push task. Therefore, when the format conversion is performed by the first terminal, the task identifier of the pushed task and the customer service quality inspection data can be converted into a preset data format together, for example, the JSON-format customer service quality inspection data can carry a task ID in addition to the customer service quality inspection data. Therefore, after the second terminal obtains the converted customer service quality inspection data, the customer service quality inspection data and the task identifier can be obtained at the same time, and then when the customer service quality inspection data are stored in the target data set, the data set identifier of the target data set is associated with the task identifier.

In summary, in this embodiment, after the customer service quality inspection data is obtained according to each pushing time in the pushing task, the customer service quality inspection data may be converted into customer service quality inspection data in a preset data format and then sent to the second terminal. Therefore, the flexibility of the customer service quality inspection data is improved, data interaction between the first terminal and the second terminal can be facilitated, and meanwhile the identification information of the pushing task can be carried.

Optionally, referring to fig. 6, fig. 6 is a schematic flowchart illustrating a data acquisition method according to another embodiment of the present application, and the data acquisition method is applied to a second terminal of a customer service quality inspection system, where the customer service quality inspection system further includes a first terminal connected to the second terminal. The data acquisition method may specifically include the steps of:

step S610: and receiving customer service quality inspection data sent by the first terminal, wherein the customer service quality inspection data is obtained by the first terminal based on each pushing moment of the pushing task.

In the embodiment of the application, firstly, the second terminal receives the customer service quality inspection data sent by the first terminal. The customer service quality inspection data can be obtained by the first terminal based on each pushing moment of the pushing task.

In some embodiments, the push task may be pre-configured by the user. For example, a push task may be configured in a push task configuration interface as shown in fig. 3. It can be understood that the push task includes a plurality of push times, so that the first terminal can acquire the customer service quality inspection data according to each push time and then send the acquired customer service quality inspection data to the second terminal.

In some exemplary embodiments, the first terminal may further convert the customer service quality inspection data into a preset data format before sending the customer service quality inspection data, and the second terminal may parse the customer service quality inspection data really needed from the preset data format after receiving the preset data format. It should be understood that the preset data format may be a format agreed by the first terminal and the second terminal, and may be determined according to an interaction protocol used by the first terminal and the second terminal, for example.

Step S620: saving the customer service quality inspection data to a target data set, wherein the target data set is associated with the push task.

In embodiments of the application, the second terminal may then save the customer service quality inspection data into the target dataset. And, in order to trace back to the source of customer service quality inspection data in subsequent quality inspection processes, the target data set can be associated with a push task. The customer service quality inspection data are obtained according to the pushing time, so that the customer service quality inspection data with large data volume can be divided into a plurality of customer service quality inspection data with small data volume at the first terminal according to the pushing time, the target data set for storing the customer service quality inspection data in the second terminal is also associated with the pushing task, and finally, the data set to which the customer service quality inspection data belong can be flexibly processed after the data set segmented at the pushing time is obtained in the second terminal.

In summary, the data acquisition method provided in this embodiment is applied to a second terminal of a customer service quality inspection system, and the customer service quality inspection system further includes a first terminal connected to the second terminal. And the second terminal receives the customer service quality inspection data sent by the first terminal, wherein the customer service quality inspection data are obtained by the first terminal at each pushing moment based on the pushing task. The second terminal then saves the customer service quality inspection data to a target data set, wherein the target data set is associated with the push task. According to the method and the device, the customer service quality inspection data are stored in the data set according to the pushing time based on the pushing task, and the flexibility of the customer service quality inspection data is improved.

Optionally, in this embodiment, on the basis of the foregoing embodiment, after receiving customer service quality inspection data acquired based on a push time of a push task, the second terminal further creates a new data set associated with the push task when a target data set does not exist, and then stores the customer service quality inspection data in the data set, so that flexibility of the customer service quality inspection data is improved. Please refer to fig. 7, which is a flowchart illustrating a data obtaining method according to still another embodiment of the present application, and is applied to a second terminal of a customer service quality inspection system, where the customer service quality inspection system further includes a first terminal connected to the first terminal. The data acquisition method may specifically include the steps of:

step S710: and receiving customer service quality inspection data sent by the first terminal, wherein the customer service quality inspection data is obtained by the first terminal based on each pushing moment of the pushing task.

For the detailed description of step S710, please refer to step S610 in the foregoing embodiment, which is not described herein again.

Step S720: and if the target data set associated with the push task does not exist in the second terminal, establishing a new target data set, and associating the target data set with the push task.

In the foregoing embodiment, after receiving the customer service quality inspection data sent by the first terminal, the second terminal may store the customer service quality inspection data in the target data set. In some embodiments of the present application, it will first be determined whether a target data set associated with the push task is present in the second terminal. If yes, directly saving the customer service quality inspection data into the target data set as the target data set is associated with the pushing task; if not, the target data set may be newly created in the second terminal and then associated with the push task.

In some embodiments, the data set in the second terminal may be cached in the memory of the second terminal, and correspondingly, whether the target data set associated with the push task exists may be searched in the memory of the second terminal, and if not, the target data set associated with the push task may also be newly created in the memory of the second terminal.

In other embodiments, the target data set may be newly created in a data set entry of a database of the second terminal and associated with the push task. Optionally, the data set identification of the newly created target data set in the database may be associated with the task identification of the push task.

Step S730: and storing the customer service quality inspection data into a target data set.

Next, in the embodiment of the present application, the second terminal stores the customer service quality inspection data in the target data set newly created in the above step, and it can be understood that the target data set is already associated with the push task when the target data set is newly created.

Optionally, after the target data set is newly created in the data set entry of the database of the second terminal, the target data set in the data set entry may be synchronized into the database cache of the second terminal, and then the customer service quality inspection data may be stored in the target data set in the database cache. It should be appreciated that because the target dataset in the dataset entry is associated with the push task, the target dataset in the dataset cache is also associated with the push task after the dataset is synchronized into the database cache.

Optionally, after the customer service quality inspection data is saved to the target data set in the database cache, the detection database cache is also saved for the cache time of the customer service quality inspection data. In some embodiments, a quality inspection session table is further stored in the database of the second terminal, and is used for storing a dialog record between the customer service and the customer, that is, customer service quality inspection data in the customer service quality inspection system. If the cache time reaches the pushing interval time of the pushing task, the second terminal can store the customer service quality inspection data in the quality inspection session table in the database of the second terminal, and associate the quality inspection session table with the target data set, so that the customer service quality inspection data stored in the database are also associated with the target data set, and the purpose of associating with the pushing task can be achieved. The pushing interval time is a time interval between two adjacent pushing moments.

Illustratively, a buffer time and a buffer invalidation listener may be set, which is the same as the push interval time, and the buffer invalidation listener is triggered when the buffer time is cleared (i.e. the buffer time has reached the push interval time). When the cache invalidation listener triggers, the data set identifier of the target data set in the cache is read, and then the state of the data set indicated by the corresponding data set identifier in the database is modified to be 'finished'. Meanwhile, the customer service quality inspection data stored in the target data set in the cache is stored in a quality inspection session table in the database, and the data set identification is associated. It is to be understood that, in the embodiment of the present application, the data set identification may be exemplified by the data set ID in the foregoing embodiment, and the task identification may be exemplified by the task ID in the foregoing embodiment.

In addition, if it is determined that the target data set associated with the push task already exists in the second terminal, in some embodiments, the cached data may exist in the target data set. It can be understood that, since the target data set is associated with the push task to which the received customer service quality inspection data belongs, the cached data may be the customer service quality inspection data obtained by the first terminal from different push moments of the same push task, which is received by the second terminal. Therefore, if the cached data is detected to exist in the target data set, the cached data can also be saved in a quality control session table in the database of the second terminal, and the quality control session table can be associated with the target data set. And then, storing the customer service quality inspection data received by the second terminal to the target data set.

In summary, the data acquisition method provided in this embodiment is applied to a second terminal of a customer service quality inspection system, and the customer service quality inspection system further includes a first terminal connected to the second terminal. And the second terminal receives the customer service quality inspection data sent by the first terminal, wherein the customer service quality inspection data are obtained by the first terminal at each pushing moment based on the pushing task. And if the target data set associated with the push task does not exist in the second terminal, establishing a new target data set, and then associating the target data set with the push task. And then storing the customer service quality inspection data into the target data set. After the second terminal receives the customer service quality inspection data acquired at the pushing moment based on the pushing task, when the target data set does not exist, a data set associated with the pushing task is created, and then the customer service quality inspection data is stored in the data set, so that the flexibility of the customer service quality inspection data is improved. In addition, the database and the database cache are introduced in the embodiment, the customer service quality inspection data can be firstly stored in the data set in the cache in stages, and then the customer service quality inspection data in the cache is stored in the database, so that the required quality inspection data source can be flexibly and quickly acquired in the subsequent quality inspection process.

Please refer to fig. 8, which is a flowchart illustrating a data obtaining method of a customer service quality inspection system according to an embodiment of the present application, applied to the customer service quality inspection system, where the customer service quality inspection system includes a first terminal and a second terminal connected to each other. The method comprises the following steps: s810 to S850.

Step S810: the first terminal acquires a push task, wherein the push task comprises a plurality of push moments.

In this embodiment of the present application, the first terminal first acquires a push task, and the push task includes a plurality of push moments.

In some embodiments, as shown in FIG. 9, the push task may be preconfigured. For example, a task name, a task type, a type of customer service quality inspection data (text or voice), and the like may be configured for the push task in the push task configuration interface. After the push task is configured, a task ID can be generated, and the push service quality inspection data can be carried with the task ID. In addition, the pushing task can be set to be opened or closed, and when the pushing task is in a closed state, the quality inspection data cannot be pushed in.

Step S820: and the first terminal acquires the customer service quality inspection data according to each pushing moment.

In the embodiment of the application, the customer service quality inspection data can be acquired according to each pushing moment.

Step S830: and the first terminal sends the customer service quality inspection data to the second terminal.

In the embodiment of the application, after the customer service quality inspection data is obtained, the first terminal sends the customer service quality inspection data to the second terminal. Referring again to fig. 9, in some embodiments, the first terminal may further push the customer service quality inspection data in the preset data format to the designated interface based on the preset data format using an HTTP protocol.

For detailed description of steps S810 to S830, please refer to steps S210 to S230 in the foregoing embodiments, which are not described herein again.

Step S840: and the second terminal receives the customer service quality inspection data.

Then, the second terminal can receive the customer service quality inspection data sent by the first terminal. If the first terminal converts the customer service quality inspection data into the preset data format during sending, the second terminal receives the customer service quality inspection data in the preset data format, and therefore the second terminal can analyze the customer service quality inspection data in the preset data format to obtain the required customer service quality inspection data. Optionally, the customer service quality inspection data in the preset data format may further include a task ID of the push task.

Step S850: and the second terminal saves the customer service quality inspection data to a target data set, wherein the target data set is associated with the pushing task.

In an embodiment of the application, after receiving the customer service quality inspection data, the second terminal may store the customer service quality inspection data in the target data set. And, in order to trace back to the source of customer service quality inspection data in subsequent quality inspection processes, the target data set can be associated with a push task. The customer service quality inspection data are obtained according to the pushing time, so that the customer service quality inspection data with large data volume can be divided into a plurality of customer service quality inspection data with small data volume at the first terminal according to the pushing time, the target data set for storing the customer service quality inspection data in the second terminal is also associated with the pushing task, and finally, the data set segmented based on the pushing task is obtained in the second terminal, so that the data set to which the customer service quality inspection data belong can be flexibly processed in the quality inspection process.

For detailed description of steps S840 to S850, refer to steps S610 to S620 in the foregoing embodiments, which are not described herein again.

To sum up, the customer service quality inspection system provided by the embodiment of the application comprises a first terminal and a second terminal which are connected with each other. After the first terminal acquires a push task comprising a plurality of push moments, customer service quality inspection data are acquired according to each push moment, and then the customer service quality inspection data are sent to the second terminal. And the second terminal receives the customer service quality inspection data and stores the customer service quality inspection data into a target data set, wherein the target data set is associated with the pushing task. According to the method and the device, the customer service quality inspection data are stored in the data set according to the pushing time based on the pushing task, and the flexibility of the customer service quality inspection data is improved.

Referring to fig. 10, a block diagram of a data acquisition apparatus according to an embodiment of the present application is shown. Specifically, the device is applied to a first terminal of a customer service quality inspection system, the customer service quality inspection system further comprises a second terminal connected with the first terminal, and the device comprises: a first acquisition unit 1010, a second acquisition unit 1020, and a transmission unit 1030.

A first obtaining unit 1010, configured to obtain a push task, where the push task includes multiple push moments; a second obtaining unit 1020, configured to obtain customer service quality inspection data according to each push time; a sending unit 1030, configured to send the customer service quality inspection data to the second terminal, so that the second terminal stores the customer service quality inspection data in a target data set after receiving the customer service quality inspection data, where the target data set is associated with the push task.

Alternatively, the transmitting unit 1030 may include: the conversion unit is used for converting the customer service quality inspection data into customer service quality inspection data in a preset data format; and the first sending unit is used for sending the converted customer service quality inspection data to the second terminal.

In some embodiments, the predetermined data format is a JSON format.

Optionally, the first sending unit may include: and the second sending unit is used for packaging the customer service quality inspection data into an HTTP message based on an HTTP protocol and sending the HTTP message to a specified interface of the second terminal.

It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described apparatuses and modules may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

Referring to fig. 11, a block diagram of a data acquisition apparatus according to another embodiment of the present application is shown. Specifically, the device is applied to a second terminal of a customer service quality inspection system, the customer service quality inspection system further comprises a first terminal connected with the second terminal, and the device comprises: a receiving unit 1110 and a storage unit 1120.

A receiving unit 1110, configured to receive customer service quality inspection data sent by the first terminal, where the customer service quality inspection data is obtained by the first terminal at each push time based on a push task; a storage unit 1120, configured to save the customer service quality inspection data to a target data set, wherein the target data set is associated with the push task.

Optionally, the data acquiring apparatus may further include: and the first processing unit is used for creating a target data set if the target data set associated with the push task does not exist in the second terminal, and associating the target data set with the push task.

In some embodiments, the first processing unit includes: and the second processing unit is used for newly creating the target data set in a data set table item of a database of the second terminal and associating the target data set with the push task.

Further, the storage unit 1120 may include: and the synchronization unit is used for synchronizing the target data set to a database cache of the second terminal and storing the customer service quality inspection data to the target data set in the database cache.

Still further, the data acquisition apparatus may further include: and the third processing unit is configured to, if the cache time for the database to cache and store the customer service quality inspection data reaches the push interval time of the push task, store the customer service quality inspection data in a quality inspection session table in the database of the second terminal, and associate the quality inspection session table with the target data set, where the push interval time is a time interval between two adjacent push moments.

Still further, the data acquisition apparatus may further include: and the adjusting unit is used for adjusting the state of the target data set in the data set table entry of the database of the second terminal to be finished.

In some embodiments, the data acquisition device may further include: and the fourth processing unit is used for storing the cached data into a quality inspection session table in a database of the second terminal and associating the quality inspection session table with the target data set if the cached data exists in the target data set.

It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the modules/units/sub-units/components in the above-described apparatus may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the several embodiments provided in the present application, the coupling or direct coupling or communication connection between the modules shown or discussed may be through some interfaces, and the indirect coupling or communication connection between the devices or modules may be in an electrical, mechanical or other form.

In addition, functional modules in the embodiments of the present application may be integrated into one processing module, or each of the modules may exist alone physically, or two or more modules are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode.

Referring to fig. 12, a block diagram of an electronic device provided in an embodiment of the present application is shown, specifically, one or more of the following components of the electronic device: a processor 1210, memory 1220, and one or more applications. One or more applications may be stored in the memory 1220 and configured to be accessed by one or more of: the processor 1210 executes one or more application programs configured to perform the methods as described in any of the method embodiments previously applied to the first terminal or to the second terminal.

The electronic device may be any of various types of computer system devices that are mobile, portable, and perform wireless communications. In particular, the electronic device may be a mobile phone or smart phone (e.g., iPhone (TM) based, Android (TM) based phone), a Portable gaming device (e.g., Nintendo DS (TM), PlayStation Portable (TM), Gameboy Advance (TM), iPhone (TM)), a laptop, a PDA, a Portable internet device, a music player, a server, and a data storage device, other handheld devices, and devices such as a smart watch, a smart bracelet, an earpiece, a pendant, etc., and other wearable devices (e.g., such as electronic glasses, electronic clothing, an electronic bracelet, an electronic necklace, an electronic tattoo, an electronic device, or a Head Mounted Device (HMD)).

The electronic device may also be any of a number of electronic devices including, but not limited to, cellular phones, smart watches, smart bracelets, other wireless communication devices, personal digital assistants, audio players, other media players, music recorders, video recorders, cameras, other media recorders, radios, medical devices, vehicle transportation equipment, calculators, programmable remote controls, pagers, laptop computers, desktop computers, printers, netbooks, Personal Digital Assistants (PDAs), Portable Multimedia Players (PMPs), moving picture experts group (MPEG-1 or MPEG-2) audio layer 3(MP3) players, portable medical devices, and digital cameras and combinations thereof.

In some cases, the electronic device may perform a variety of functions (e.g., playing music, displaying videos, storing pictures, and receiving and sending telephone calls). The electronic device may be, for example, a cellular telephone, media player, other handheld device, wristwatch device, pendant device, earpiece device, or other compact portable device, if desired.

Processor 1210 may include one or more processing cores. The processor 1210, using various interfaces and lines to connect various parts within the overall electronic device, performs various functions of the electronic device and processes data by executing or executing instructions, applications, code sets, or instruction sets stored in the memory 1220, and calling data stored in the memory 1220. Alternatively, the processor 1210 may be implemented in hardware using at least one of Digital Signal Processing (DSP), Field-Programmable Gate Array (FPGA), and Programmable Logic Array (PLA). The processor 1210 may integrate one or more of a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), a modem, and the like. Wherein, the CPU mainly processes an operating system, a user interface, an application program and the like; the GPU is used for rendering and drawing display content; the modem is used to handle wireless communications. It is understood that the modem may not be integrated into the processor 1210, but may be implemented by a communication chip.

The Memory 1220 may include a Random Access Memory (RAM) or a Read-Only Memory (Read-Only Memory). The memory 1220 may be used to store instructions, applications, code sets, or instruction sets. The memory 1220 may include a stored program area and a stored data area, wherein the stored program area may store instructions for implementing an operating system, instructions for implementing at least one function (such as a touch function, a sound playing function, an image playing function, etc.) for performing the methods described in any one of the method embodiments applied to the first terminal and the second terminal. The data storage area can also store data (such as a phone book, audio and video data, chatting record data) and the like created by the electronic equipment in use.

It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the processor 1210 and the memory 1220 of the electronic device described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

Referring to fig. 13, a block diagram of a computer-readable storage medium according to an embodiment of the present application is shown. The computer-readable storage medium 1300 has stored therein program code that can be invoked by a processor to perform a method as described in any of the method embodiments described above.

The computer-readable storage medium 1300 may be an electronic memory such as a flash memory, an EEPROM (electrically erasable programmable read only memory), an EPROM, a hard disk, or a ROM. Optionally, the computer-readable storage medium 1300 includes a non-volatile computer-readable storage medium. The computer readable storage medium 1300 has storage space for program code 1310 for performing any of the method steps of the method described above. The program code can be read from or written to one or more computer program products. The program code 1310 may be compressed, for example, in a suitable form. The computer-readable storage medium 1300 may be, for example, a Read-Only Memory (ROM), a Random Access Memory (RAM), an SSD, a charged Erasable Programmable Read-Only Memory (EEPROM), or a Flash Memory (Flash).

It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.

Through the above description of the embodiments, those skilled in the art can clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but the former is a better implementation mode in many cases. Based on such understanding, the technical solutions of the present application may be embodied in the form of a software product, which is stored in a storage medium (such as ROM/RAM, SSD, Flash), and includes several instructions for enabling a terminal (such as a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the methods of the embodiments of the present application.

To sum up, the data acquisition method, the data acquisition device, the electronic device and the storage medium provided by the application are applied to a customer service quality inspection system, and the customer service quality inspection system comprises a first terminal and a second terminal which are connected with each other. After the first terminal acquires a push task comprising a plurality of push moments, customer service quality inspection data are acquired according to each push moment, and then the customer service quality inspection data are sent to the second terminal. And the second terminal receives the customer service quality inspection data and stores the customer service quality inspection data into a target data set, wherein the target data set is associated with the pushing task. According to the method and the device, the customer service quality inspection data are stored in the data set according to the pushing time based on the pushing task, and the flexibility of the customer service quality inspection data is improved.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present application, and not to limit the same; although the present application has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not necessarily depart from the spirit and scope of the corresponding technical solutions in the embodiments of the present application.

Claims

1. A data acquisition method is characterized in that the method is applied to a first terminal of a customer service quality inspection system, the customer service quality inspection system further comprises a second terminal connected with the first terminal, and the method comprises the following steps:

acquiring a push task, wherein the push task comprises a plurality of push moments;

acquiring customer service quality inspection data according to each pushing moment;

and sending the customer service quality inspection data to the second terminal so that the second terminal stores the customer service quality inspection data into a target data set after receiving the customer service quality inspection data, wherein the target data set is associated with the pushing task.

2. The method of claim 1, wherein said sending the customer service quality inspection data to the second terminal comprises:

converting the customer service quality inspection data into customer service quality inspection data in a preset data format;

and sending the converted customer service quality inspection data to the second terminal.

3. The method of claim 2, wherein the transmitting the data to be transmitted to the second terminal comprises:

and packaging the customer service quality inspection data into an HTTP message based on an HTTP protocol, and sending the HTTP message to a designated interface of the second terminal.

4. The method of claim 2, wherein the predetermined data format is a JSON format.

5. A data acquisition method is characterized in that the method is applied to a second terminal of a customer service quality inspection system, the customer service quality inspection system further comprises a first terminal connected with the second terminal, and the method comprises the following steps:

receiving customer service quality inspection data sent by the first terminal, wherein the customer service quality inspection data are obtained by the first terminal based on each pushing moment of a pushing task;

saving the customer service quality inspection data to a target data set, wherein the target data set is associated with the push task.

6. The method of claim 5, wherein prior to saving the customer service quality inspection data to a target data set, the method further comprises:

and if the target data set associated with the push task does not exist in the second terminal, establishing a new target data set, and associating the target data set with the push task.

7. The method of claim 6, wherein the creating the new target data set, associating the target data set with the push task, comprises:

and newly creating the target data set in a data set table item of a database of the second terminal, and associating the target data set with the push task.

8. The method of claim 7, wherein saving the customer service quality inspection data to a target data set comprises:

and synchronizing the target data set to a database cache of the second terminal, and storing the customer service quality inspection data to the target data set in the database cache.

9. The method of claim 8, wherein after saving the customer service quality inspection data to the target data set in the database cache, further comprising:

and if the cache time for caching and storing the customer service quality inspection data in the database reaches the pushing interval time of the pushing task, storing the customer service quality inspection data in a quality inspection session table in the database of the second terminal, and associating the quality inspection session table with the target data set, wherein the pushing interval time is the time interval between two adjacent pushing moments.

10. The method of claim 9, further comprising:

and adjusting the state of the target data set in the data set table entry of the database of the second terminal to be completed.

11. The method of claim 5, wherein prior to saving the customer service quality inspection data to a target data set, the method further comprises:

if the cached data exists in the target data set, the cached data is stored in a quality inspection session table in a database of the second terminal, and the quality inspection session table is associated with the target data set.

12. A customer service quality inspection system, characterized in that the system comprises a first terminal and a second terminal which are connected with each other, the system comprises:

the first terminal is used for acquiring a push task, and the push task comprises a plurality of push moments;

the first terminal is further used for acquiring customer service quality inspection data according to each pushing moment;

the first terminal is also used for sending the customer service quality inspection data to the second terminal;

the second terminal is used for receiving the customer service quality inspection data;

the second terminal is further used for saving the customer service quality inspection data to a target data set, wherein the target data set is associated with the pushing task.

13. A data acquisition device is characterized in that the data acquisition device is applied to a first terminal of a customer service quality inspection system, the customer service quality inspection system further comprises a second terminal connected with the first terminal, and the data acquisition device comprises:

the system comprises a first acquisition unit, a second acquisition unit and a processing unit, wherein the first acquisition unit is used for acquiring a push task, and the push task comprises a plurality of push moments;

the second acquisition unit is used for acquiring customer service quality inspection data according to each pushing moment;

and the sending unit is used for sending the customer service quality inspection data to the second terminal so that the second terminal stores the customer service quality inspection data into a target data set after receiving the customer service quality inspection data, wherein the target data set is associated with the pushing task.

14. A data acquisition device is characterized in that the data acquisition device is applied to a second terminal of a customer service quality inspection system, the customer service quality inspection system further comprises a first terminal connected with the second terminal, and the data acquisition device comprises:

the receiving unit is used for receiving customer service quality inspection data sent by the first terminal, wherein the customer service quality inspection data are obtained by the first terminal based on each pushing moment of a pushing task;

and the storage unit is used for storing the customer service quality inspection data into a target data set, wherein the target data set is associated with the pushing task.

15. An electronic device, comprising:

one or more processors;

a memory;

one or more programs, wherein the one or more programs are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the method of any of claims 1-4.

16. An electronic device, comprising:

one or more processors;

a memory;

one or more programs, wherein the one or more programs are stored in the memory and configured to be executed by the one or more processors, the one or more programs configured to perform the method of any of claims 5-11.

17. A computer-readable storage medium, characterized in that a program code is stored in the computer-readable storage medium, which program code can be called by a processor to perform the method according to any of claims 1-4.

18. A computer-readable storage medium, characterized in that a program code is stored in the computer-readable storage medium, which program code can be called by a processor to perform the method according to any of claims 5-11.