CN113807697A - Alarm association-based order dispatching method and device - Google Patents
Alarm association-based order dispatching method and device Download PDFInfo
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Abstract
The application provides a dispatching method and device based on alarm correlation. According to the technical scheme, the alarm correlation server carries out alarm correlation on M alarms sent by the OMC (operation maintenance center), after a main alarm is generated, the number of users influenced by the fault indicated by the main alarm is determined, and a target alarm is formed based on the main alarm and the number of the users influenced by the fault, so that a work order containing the target alarm is sent to a fault work order system. The method can enable the operation and maintenance personnel to determine the processing sequence of the fault indicated by the main alarm based on the number of users affected by the fault indicated by the main alarm in the work order, and improves the accuracy of the processing sequence when the operation and maintenance personnel process a plurality of faults.
Description
Technical Field
The present application relates to the field of communications technologies, and in particular, to a method and an apparatus for dispatching orders based on alarm association.
Background
When a communication device (e.g., a base station) in the mobile communication network system fails, a fault list containing alarm information is sent to a fault management device operated by an operation and maintenance person, so that the operation and maintenance person can process the fault according to the alarm information on the fault list. The failure may also be referred to as a room failure or a base station failure.
In a mobile communication network system, the same fault management device may receive a plurality of alarm information transmitted from a plurality of alarm correlation servers in a short period of time. In this case, the operation and maintenance personnel mainly determine the processing sequence of the plurality of alarm messages by means of manual experience. For example, the processing order of the plurality of alarm information is determined according to the sequence of the receiving time of the plurality of alarm information and/or the processing required time of the fault indicated by the plurality of alarm information.
However, in the process of processing the alarm information by using the processing sequence for a long time, it is found that the accuracy of the processing sequence is low, that is, the real processing sequence of the plurality of faults indicated by the plurality of alarm information does not coincide with the required processing sequence of the plurality of faults indicated by the plurality of alarm information. For example, the receiving time of the alarm information of the fault with a large influence range is after the receiving time of the alarm information of the fault with a small influence range, so that the processing delay of the fault with a large influence range is large, and a serious influence is caused.
Disclosure of Invention
The application provides a dispatching method and a dispatching device based on alarm association, which can improve the accuracy of a processing sequence.
In a first aspect, the present application provides an alarm association-based order dispatching method applied to an alarm association server, including: receiving M alarms sent by an Operation Maintenance Center (OMC), wherein the physical types of the alarms comprise at least one of the following types: the method comprises the following steps of machine room alarming, base station alarming and cell alarming, wherein the grade of the machine room alarming is higher than that of the base station alarming, and the grade of the base station alarming is higher than that of the cell alarming; performing alarm association on the M alarms to generate a main alarm, wherein the level of the physical type of the main alarm is higher than or equal to the level of the type with the highest physical type level in the M alarms; determining the number of users influenced by the fault indicated by the main alarm; forming a target alarm based on the main alarm and the number of the influenced users; and sending the work order containing the target alarm to a fault work order system.
According to the order dispatching method, after the alarm correlation server generates the main alarm based on the alarm correlation, the number of users influenced by the fault indicated by the main alarm is determined, the main alarm and the number of the users influenced by the fault are combined to form the target alarm, and the work order sent to the fault work order system comprises the main alarm and the number of the users influenced by the fault indicated by the main alarm.
It is understood that when the fault management device operated by the operation and maintenance personnel receives a plurality of work orders including both the main alarm and the number of users affected by the fault indicated by the main alarm, the operation and maintenance personnel can determine the processing sequence of the fault indicated by the plurality of main alarms based on the number of users affected by the fault indicated by the main alarm in each work order. In this scheme, when the maintainer receives a plurality of work orders, because the main warning instruction's fault on every work order all includes the number of influence users, just so can objectively determine the processing order of these a plurality of faults based on the number of influence users for the maintainer to the rate of accuracy of processing order has been promoted.
With reference to the first aspect, in a possible implementation manner, the determining a number of users affected by a fault indicated by a main alarm includes: if the physical type of the main alarm is the machine room alarm, acquiring L base stations included in the machine room and K cells included in each base station in the L base stations from the resource system; and determining the sum of the number of users influenced by the L base stations as the number of users influenced by the fault indicated by the main alarm, wherein the number of users influenced by each base station in the L base stations is equal to the sum of the number of users influenced by the K cells.
With reference to the first aspect, in a possible implementation manner, the determining a number of users affected by a fault indicated by a main alarm includes: if the physical type of the main alarm is a base station alarm, acquiring a plurality of cells included in the base station from a resource system; and determining the sum of the number of users influenced by a plurality of cells included in the base station as the number of users influenced by the fault indicated by the main alarm.
With reference to the first aspect, in a possible implementation manner, the number of users is located at a header of the target alarm.
In a second aspect, the present application provides an order dispatching device based on alarm association, including: a receiving module, configured to receive M alarms sent by an operation and maintenance center OMC, where a physical type of the alarm includes at least one of the following: the method comprises the following steps of machine room alarming, base station alarming and cell alarming, wherein the grade of the machine room alarming is higher than that of the base station alarming, and the grade of the base station alarming is higher than that of the cell alarming; the alarm correlation module is used for performing alarm correlation on the M alarms to generate a main alarm, wherein the level of the physical type of the main alarm is higher than or equal to the level of the type with the highest physical type level in the M alarms; the determining module is used for determining the number of users influenced by the fault indicated by the main alarm; the combination module is used for forming a target alarm based on the main alarm and the number of the influenced users; and the sending module is used for sending the work order containing the target alarm to the fault work order system.
With reference to the second aspect, in a possible implementation manner, the determining module is specifically configured to: if the physical type of the main alarm is the machine room alarm, acquiring L base stations included in the machine room and K cells included in each base station in the L base stations from the resource system; and determining the sum of the number of users influenced by the L base stations as the number of users influenced by the fault indicated by the main alarm, wherein the number of users influenced by each base station in the L base stations is equal to the sum of the number of users influenced by the K cells.
With reference to the second aspect, in a possible implementation manner, the determining module is specifically configured to: if the physical type of the main alarm is a base station alarm, acquiring a plurality of cells included in the base station from a resource system; and determining the sum of the number of users influenced by a plurality of cells included in the base station as the number of users influenced by the fault indicated by the main alarm.
With reference to the second aspect, in one possible implementation manner, the number of users is located at the head of the target alarm.
In a third aspect, the present application provides an order dispatching device based on alarm association, including: a memory and a processor; the memory is to store program instructions; the processor is configured to invoke program instructions in the memory to perform the method according to the first aspect or any one of its possible implementations. One example of such a billing apparatus is a computing device.
In a fourth aspect, the present application provides a chip comprising at least one processor and a communication interface, the communication interface and the at least one processor are interconnected by a line, and the at least one processor is configured to execute a computer program or instructions to perform the method according to the first aspect or any one of the possible implementations thereof.
In a fifth aspect, the present application provides a computer readable medium storing program code for execution by a device, the program code comprising instructions for performing the method according to the first aspect or any one of its possible implementations.
In a sixth aspect, the present application provides a computer program product comprising instructions which, when run on a computer, cause the computer to perform the method according to the first aspect or any one of its possible implementations.
Drawings
Fig. 1 is a schematic view of an application scenario according to an embodiment of the present application;
FIG. 2 is a schematic flow chart diagram of a method of dispatching an order of one embodiment of the present application;
fig. 3 is a schematic structural diagram of an order dispatching method according to another embodiment of the present application;
FIG. 4 is a schematic structural diagram of an order dispatching device according to an embodiment of the present application;
fig. 5 is a schematic structural diagram of an order dispatching device according to another embodiment of the present application.
Detailed Description
For understanding, the relevant terminology referred to in this application will be first described.
1. Alarm association
In the alarm monitoring system, alarms are independently presented in a list of an alarm monitoring station, and alarm association is an auxiliary means for alarm monitoring, so that repeated and scattered presentation of alarms of the same fault in alarm monitoring is compensated. Alarm association associates related alarms caused by the same fault together, thereby achieving the goal of compressing alarms and locating the true cause of the alarms.
2. Deep message analysis equipment
By detecting and sharing the traffic and the message content at the key point of the network, the deep packet analysis (DPI) device can filter and control the detected traffic according to a predefined strategy, and can complete the functions of fine service identification, traffic flow direction analysis, traffic flow proportion statistics, traffic proportion shaping, application layer denial of service attack, and filtering and abusing viruses and trojans of the link where the DPI device is located.
When communication equipment (such as a base station) in a mobile communication network system fails, a fault list containing alarm information is sent to fault management equipment operated by operation and maintenance personnel.
Fig. 1 is a schematic structural diagram of an alarm system applied in the embodiment of the present application. As shown in FIG. 1, the alarm system 100 includes an operation and maintenance center 101, an alarm correlation server 102, and a trouble ticket system 103.
The operation maintenance center 101 is used for collecting and outputting an original alarm to the alarm correlation server 102; the alarm correlation server 102 is configured to perform alarm correlation on an original alarm output by the operation and maintenance center 101, generate a main alarm, and send a work order including the main alarm to the faulty work order system 103; the fault work order system 103 is used for producing corresponding work orders and sending the work orders to fault management equipment operated by operation and maintenance personnel.
It can be understood that when the operation and maintenance personnel obtain the information of the main alarm through the fault management device, the operation and maintenance personnel can process the fault according to the alarm information on the fault list.
It will also be appreciated that it is possible that the same fault management device may receive multiple alarm messages in a shorter period of time. In this case, the operation and maintenance personnel mainly determine the processing sequence of the plurality of alarm messages by means of manual experience. For example, the processing order of the plurality of alarm information is determined according to the sequence of the receiving time of the plurality of alarm information and/or the processing required time of the fault indicated by the plurality of alarm information.
However, in the process of processing the alarm information by using the processing sequence for a long time, it is found that the accuracy of the processing sequence is low, that is, the real processing sequence of the plurality of faults indicated by the plurality of alarm information does not coincide with the required processing sequence of the plurality of faults indicated by the plurality of alarm information. Illustratively, in practical situations, important service failures do not necessarily occur first, such as a low-level failure 1 occurring first and a high-level failure 2 occurring later, and at this time, if the low-level failures are processed first according to the precedence order, the requirements are not met.
In view of this, the present application provides an order dispatching method and device based on alarm association. And after the alarm correlation server generates a main alarm based on alarm correlation, determining the number of users influenced by the fault indicated by the main alarm and combining the main alarm and the influenced number of users to form a target alarm so as to send a work order to the fault work order system, wherein the work order not only comprises the main alarm, but also comprises the number of users influenced by the fault indicated by the main alarm.
Therefore, when fault management equipment operated by operation and maintenance personnel receives a plurality of user work orders which not only comprise the main alarm but also comprise the fault influence of the main alarm indication, the operation and maintenance personnel can determine the processing sequence of the fault of the main alarm indication based on the user number influenced by the fault of the main alarm indication in each work order, so that the processing sequence of the faults can be objectively determined for maintenance personnel, and the accuracy of the processing sequence is improved.
Fig. 2 is a schematic flowchart of an alarm association-based order dispatching method according to an embodiment of the present application, which may be applied to an alarm association server. As shown in fig. 2, the method of the present embodiment may include S201, S202, S203, S204, and S205.
S201, receiving M alarms sent by an operation maintenance center, wherein the physical type of the alarm comprises at least one of the following types: the method comprises the steps of machine room alarming, base station alarming and cell alarming, wherein the grade of the machine room alarming is higher than that of the base station alarming, and the grade of the base station alarming is higher than that of the cell alarming.
It is noted that, when a cell, a base station or a machine room in a communication system fails, an Operation and Maintenance Center (OMC) generally generates an alarm message. In general, the alarm information may be represented by one or more of an alarm occurrence time, a name of a device where the alarm occurs, a physical type of the alarm or an alarm name, and an alarm elimination time. The physical type of the alarm comprises a cell alarm, a base station alarm or a machine room alarm.
It will also be appreciated that the computer room may manage a plurality of base stations beneath the computer room, and that each base station may in turn manage a plurality of cells beneath the base station. Therefore, the level of the machine room alarm can be considered to be higher than that of the base station alarm, and the level of the base station alarm is higher than that of the cell alarm.
In this embodiment, after receiving the M alarms, the OMC sends the M alarms to the alarm correlation server, and accordingly, the alarm correlation server receives the M alarms.
S202, performing alarm correlation on the M alarms to generate a main alarm, wherein the level of the physical type of the main alarm is higher than or equal to the level of the type with the highest level of the physical type in the M alarms.
In this embodiment, after the alarm correlation server receives M alarms, the M alarms are correlated by an alarm correlation method to generate a main alarm. For the specific description of the alarm association, reference may be made to descriptions in the related art, and details are not repeated here.
It should be noted that, in the embodiments of the present application, a method for associating alarms is not limited. For example, the alarm correlation server may correlate M alarms using a preset correlation rule to obtain a main alarm, or correlate M alarms using a machine learning technique or other methods to obtain a main alarm.
In this embodiment, the level of the physical type of the main alarm is higher than or equal to the level of the type with the highest level of the physical type among the M alarms.
As an example, when M alarms received by the alarm correlation server have different levels, the level of the physical type of the master alarm is equal to the level of the highest physical type of the M alarms.
Taking M equal to 10 as an example, assuming that there are cell alarms, and also base station alarms and machine room alarms in the 10 alarms, a main alarm of a machine room is generated after alarm association is performed on the 10 alarm information.
As another example, when M alarms received by the alarm correlation server have the same level, the level of the physical type of the master alarm is higher than the level of the highest type of the physical types of the M alarms.
Still taking M equal to 10 as an example, assume that the 10 alarms are all cell alarms. Then the 10 pieces of alarm information generate a main alarm of the base station after alarm association.
S203, determining the number of users influenced by the fault indicated by the main alarm.
It can be understood that, whether the cell alarm, the base station alarm, or the machine room alarm occurs, the fault indicated by the alarm information may affect the terminal device used by the user (also referred to as user effect in this application). Therefore, in this embodiment, after the alarm correlation server generates the main alarm through the alarm correlation server, the number of users affected by the main alarm is also determined.
And S204, forming a target alarm based on the main alarm and the influenced user number.
In this embodiment, after the main alarm and the number of users affected by the main alarm are determined, the main alarm and the number of affected users form a target alarm.
For example, the format of the target alarm is "number of influencing users: main alarm ".
And S204, sending the work order containing the target alarm to a fault work order system.
In this embodiment, after the alarm correlation server forms the target alarm by the main alarm and the number of affected users, the target alarm is sent to the trouble ticket system. Accordingly, after the fault work order system receives the target alarm, a fault work order can be generated.
Further, it can be understood that when the maintenance personnel receive the fault work order, the maintenance personnel can determine the number of users affected by the fault indicated by the main alarm. Thus, when a plurality of work orders exist, the maintenance personnel can sort the number of the influenced users, and the fault indicated by the main alarm with the higher number of the influenced users is processed preferentially.
According to the order dispatching method provided by the embodiment of the application, the alarm correlation server forms a target alarm by the correlated main alarm and the number of users affected by the fault indicated by the main alarm, and then sends the target alarm to the fault work order system, so that the fault work order system can generate alarm information including the number of the affected users. Therefore, when the maintenance personnel receive the fault list, the number of users affected by the fault indicated by the main alarm can be obtained, so that the processing sequence of the faults indicated by the plurality of alarm information can be determined based on the number of the affected users, and the accuracy of determining the processing sequence of the plurality of faults is improved.
As an alternative embodiment, determining the number of users affected by the fault indicated by the main alarm includes: if the physical type of the main alarm is the machine room alarm, acquiring L base stations included in the machine room and K cells included in each base station in the L base stations from the resource system; and determining the sum of the number of users influenced by the L base stations as the number of users influenced by the fault indicated by the main alarm, wherein the number of users influenced by each base station in the L base stations is equal to the sum of the number of users influenced by the K cells.
In this embodiment, after the alarm correlation server associates M alarms, if the physical type generating the main alarm is the machine room alarm, in order to determine the number of users affected by the main alarm, the number of users affected by each base station included in the machine room alarm needs to be determined, and to determine the number of users affected by each base station, the number of users affected by each cell in the base station needs to be determined.
It will be appreciated that one computer room may manage multiple base stations, each of which may in turn manage multiple cells.
Therefore, if the computer room includes L base stations, and each of the L base stations includes K cells; then, for each base station, it may be determined that the number of users affected by the base station is equal to the sum of the number of users affected by K cells, and then after determining the number of users affected by each base station, the number of users affected by L base stations may be summed, so as to obtain the number of users affected by the room where the room alarm is located.
As an alternative embodiment, determining the number of users affected by the fault indicated by the main alarm includes: if the physical type of the main alarm is a base station alarm, acquiring a plurality of cells included in the base station from a resource system; and determining the sum of the number of users influenced by a plurality of cells included in the base station as the number of users influenced by the fault indicated by the main alarm.
In this embodiment, after the alarm correlation server performs alarm correlation on the M alarms, if the physical type of the generated main alarm is the base station alarm, in order to determine the number of users affected by the main alarm, the number of users affected by each cell included in the base station alarm needs to be determined.
It will be appreciated that one base station may in turn manage multiple cells. Thus, the number of users affected by one base station is equal to the sum of the number of users affected by all cells.
Optionally, the number of users affected is located at the head of the target alarm.
For convenience of understanding, fig. 3 is a schematic diagram of an alarm association-based order dispatching method according to another embodiment of the present application. The DPI device in the figure is configured to periodically acquire a cell where the terminal device of the user is located, that is, periodically detect a cell where different terminal devices are located, and for example, the DPI device may acquire the cell where the terminal device of the user is located every 15 minutes or acquire the cell where the terminal device of the user is located at other times. The resource system stores the corresponding relations between the machine rooms and the base stations and between the base stations and the cells, and it can be understood that one machine room includes a plurality of base stations and each base station includes a plurality of cells. The alarm correlation server is used for executing alarm correlation and executing a dispatching rule. The fault work order system is used for producing work orders.
In the following, a method for dispatching orders is introduced by taking an example that a main alarm obtained by an alarm correlation server executing alarm correlation is a machine room alarm.
Specifically, after performing alarm association to obtain a main alarm, if the physical type of the main alarm is a machine room alarm, the alarm association server queries a base station included below the machine room and a cell included below each base station from the resource system, and then reversely counts the number of users borne by each cell according to the cells in which the terminal devices of all users are detected by the DPI device. Therefore, the number of users borne by the base station and the number of users influenced by the machine room can be reversely calculated through the number of users borne by each cell.
And then, the alarm correlation server places the number of users influenced by the machine room at the initial position of the main alarm, generates a target alarm and sends a work order containing the target alarm to a fault work order system.
Therefore, when the fault management equipment operated by the operation and maintenance personnel receives the target alarm, the number of users influenced by the alarm of the machine room can be known. Further, when a plurality of main alarms are received on the fault management equipment, the number of users affected by the fault indicated by each main alarm in the plurality of main alarms can be known, so that maintenance personnel can determine the processing sequence of a plurality of faulty base stations or machine rooms based on the number of affected users.
Fig. 4 is a schematic structural diagram of an order dispatching device based on alarm association according to an embodiment of the present application. The apparatus shown in fig. 4 may be used to perform the method described in any of the previous embodiments.
As shown in fig. 4, the apparatus 400 of the present embodiment includes: a receiving module 401, an alarm associating module 402, a determining module 403, a combining module 404 and a sending module 405.
A receiving module 401, configured to receive M alarms sent by an operation and maintenance center OMC, where a physical type of the alarm includes at least one of the following: the method comprises the following steps of machine room alarming, base station alarming and cell alarming, wherein the grade of the machine room alarming is higher than that of the base station alarming, and the grade of the base station alarming is higher than that of the cell alarming; an alarm association module 402, configured to perform alarm association on the M alarms to generate a main alarm, where a level of a physical type of the main alarm is higher than or equal to a level of a highest physical type level of the M alarms; a determining module 403, configured to determine the number of users affected by the fault indicated by the main alarm; a combination module 404 for composing a target alarm based on the main alarm and the number of affected users; a sending module 405, configured to send a work order including a target alarm to a faulty work order system.
As an example, the receiving module 401 may be configured to perform the step of receiving M alarms sent by the operation and maintenance center OMC in the method described in fig. 2. For example, the receiving module 401 is configured to execute S201.
In a possible implementation manner, the determining module is specifically configured to: if the physical type of the main alarm is the machine room alarm, acquiring L base stations included in the machine room and K cells included in each base station in the L base stations from the resource system; and determining the sum of the number of users influenced by the L base stations as the number of users influenced by the fault indicated by the main alarm, wherein the number of users influenced by each base station in the L base stations is equal to the sum of the number of users influenced by the K cells.
In a possible implementation manner, the determining module is specifically configured to: if the physical type of the main alarm is a base station alarm, acquiring a plurality of cells included in the base station from a resource system; and determining the sum of the number of users influenced by a plurality of cells included in the base station as the number of users influenced by the fault indicated by the main alarm.
In one possible implementation, the number of users is located at the head of the target alarm.
Fig. 5 is a schematic view of an apparatus according to another embodiment of the present application. The apparatus shown in fig. 5 may be used to perform the method described in any of the previous embodiments.
As shown in fig. 5, the apparatus 500 of the present embodiment includes: memory 501, processor 502, communication interface 503, and bus 504. The memory 501, the processor 502 and the communication interface 503 are connected to each other by a bus 504.
The memory 501 may be a Read Only Memory (ROM), a static memory device, a dynamic memory device, or a Random Access Memory (RAM). The memory 501 may store a program and the processor 502 is adapted to perform the steps of the method shown in fig. 2 or fig. 3 when the program stored in the memory 501 is executed by the processor 502.
The processor 502 may be a general-purpose Central Processing Unit (CPU), a microprocessor, an Application Specific Integrated Circuit (ASIC), or one or more integrated circuits, and is configured to execute related programs to implement the methods of the embodiments of the present application.
The processor 502 may also be an integrated circuit chip having signal processing capabilities. In implementation, the steps of the method of planning an autonomous vehicle according to an embodiment of the present application may be implemented by instructions in the form of hardware integrated logic circuits or software in the processor 502.
The processor 502 may also be a general purpose processor, a Digital Signal Processor (DSP), an Application Specific Integrated Circuit (ASIC), an off-the-shelf programmable gate array (FPGA) or other programmable logic device, discrete gate or transistor logic, or discrete hardware components. The various methods, steps, and logic blocks disclosed in the embodiments of the present application may be implemented or performed. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
The steps of the method disclosed in connection with the embodiments of the present application may be directly implemented by a hardware decoding processor, or implemented by a combination of hardware and software modules in the decoding processor. The software module may be located in ram, flash memory, rom, prom, or eprom, registers, etc. storage media as is well known in the art. The storage medium is located in the memory 501, and the processor 502 reads the information in the memory 501, and in combination with the hardware thereof, performs the functions required by the units included in the apparatus of this application, for example, the steps/functions of the embodiments shown in fig. 2 or fig. 3 may be performed.
The communication interface 503 may enable communication between the apparatus 500 and other devices or communication networks using, but not limited to, transceiver means such as transceivers.
Bus 504 may include a path that transfers information between various components of apparatus 500 (e.g., memory 501, processor 502, communication interface 503).
It should be understood that the apparatus 500 shown in the embodiments of the present application may be an electronic device, or may also be a chip configured in the electronic device.
It should be understood that the processor in the embodiments of the present application may be a Central Processing Unit (CPU), and the processor may also be other general-purpose processors, Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field Programmable Gate Arrays (FPGAs) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, and the like. A general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
It will also be appreciated that the memory in the embodiments of the subject application can be either volatile memory or nonvolatile memory, or can include both volatile and nonvolatile memory. The non-volatile memory may be a read-only memory (ROM), a Programmable ROM (PROM), an Erasable PROM (EPROM), an electrically Erasable EPROM (EEPROM), or a flash memory. Volatile memory can be Random Access Memory (RAM), which acts as external cache memory. By way of example, but not limitation, many forms of Random Access Memory (RAM) are available, such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), double data rate SDRAM (DDR SDRAM), Enhanced SDRAM (ESDRAM), synchlink DRAM (SLDRAM), and direct bus RAM (DR RAM).
The above embodiments may be implemented in whole or in part by software, hardware, firmware, or any combination thereof. When implemented in software, the above-described embodiments may be implemented in whole or in part in the form of a computer program product. The computer program product comprises one or more computer instructions or computer programs. The procedures or functions according to the embodiments of the present application are wholly or partially generated when the computer instructions or the computer program are loaded or executed on a computer. The computer may be a general purpose computer, a special purpose computer, a network of computers, or other programmable device. The computer instructions may be stored on a computer readable storage medium or transmitted from one computer readable storage medium to another computer readable storage medium, for example, the computer instructions may be transmitted from one website, computer, server, or data center to another website, computer, server, or data center by wire (e.g., infrared, wireless, microwave, etc.). The computer-readable storage medium can be any available medium that can be accessed by a computer or a data storage device such as a server, data center, etc. that contains one or more collections of available media. The usable medium may be a magnetic medium (e.g., floppy disk, hard disk, magnetic tape), an optical medium (e.g., DVD), or a semiconductor medium. The semiconductor medium may be a solid state disk.
It should be understood that the term "and/or" herein is merely one type of association relationship that describes an associated object, meaning that three relationships may exist, e.g., a and/or B may mean: a exists alone, A and B exist simultaneously, and B exists alone, wherein A and B can be singular or plural. In addition, the "/" in this document generally indicates that the former and latter associated objects are in an "or" relationship, but may also indicate an "and/or" relationship, which may be understood with particular reference to the former and latter text.
In the present application, "at least one" means one or more, "a plurality" means two or more. "at least one of the following" or similar expressions refer to any combination of these items, including any combination of the singular or plural items. For example, at least one (one) of a, b, or c, may represent: a, b, c, a-b, a-c, b-c, or a-b-c, wherein a, b, c may be single or multiple.
It should be understood that, in the various embodiments of the present application, the sequence numbers of the above-mentioned processes do not mean the execution sequence, and the execution sequence of each process should be determined by its function and inherent logic, and should not constitute any limitation to the implementation process of the embodiments of the present application.
Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present application.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: u disk, removable hard disk, read only memory, random access memory, magnetic or optical disk, etc. for storing program codes.
The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (10)
1. A dispatching method based on alarm association is characterized in that the dispatching method is applied to an alarm association server and comprises the following steps:
receiving M alarms sent by an Operation Maintenance Center (OMC), wherein the physical types of the alarms comprise at least one of the following types: the method comprises the following steps of machine room alarming, base station alarming and cell alarming, wherein the grade of the machine room alarming is higher than that of the base station alarming, and the grade of the base station alarming is higher than that of the cell alarming;
performing alarm association on the M alarms to generate a main alarm, wherein the level of the physical type of the main alarm is higher than or equal to the level of the type with the highest physical type level in the M alarms;
determining the number of users influenced by the fault indicated by the main alarm;
forming a target alarm based on the main alarm and the influenced user number;
and sending the work order containing the target alarm to a fault work order system.
2. The method of claim 1, wherein the determining a number of users affected by the fault indicated by the primary alarm comprises:
if the physical type of the main alarm is a machine room alarm, acquiring L base stations included in the machine room and K cells included in each base station in the L base stations from a resource system;
and determining the sum of the number of users influenced by the L base stations as the number of users influenced by the fault indicated by the main alarm, wherein the number of users influenced by each base station in the L base stations is equal to the sum of the number of users influenced by the K cells.
3. The method of claim 1, wherein the determining a number of users affected by the fault indicated by the primary alarm comprises:
if the physical type of the main alarm is a base station alarm, acquiring a plurality of cells included by the base station from a resource system;
and determining the sum of the number of users influenced by a plurality of cells included in the base station as the number of users influenced by the fault indicated by the main alarm.
4. The method according to any of claims 1 to 3, wherein the number of users is located at the head of the target alarm.
5. An order dispatching device based on alarm association is characterized by comprising:
a receiving module, configured to receive M alarms sent by an operation and maintenance center OMC, where a physical type of the alarm includes at least one of the following: the method comprises the following steps of machine room alarming, base station alarming and cell alarming, wherein the grade of the machine room alarming is higher than that of the base station alarming, and the grade of the base station alarming is higher than that of the cell alarming;
the alarm correlation module is used for performing alarm correlation on the M alarms to generate a main alarm, wherein the level of the physical type of the main alarm is higher than or equal to the level of the type with the highest physical type level in the M alarms;
the determining module is used for determining the number of users influenced by the fault indicated by the main alarm;
the combination module is used for forming a target alarm based on the main alarm and the number of the influenced users;
and the sending module is used for sending the work order containing the target alarm to a fault work order system.
6. The apparatus of claim 5, wherein the determining module is specifically configured to:
if the physical type of the main alarm is a machine room alarm, acquiring L base stations included in the machine room and K cells included in each base station in the L base stations from a resource system;
and determining the sum of the number of users influenced by the L base stations as the number of users influenced by the fault indicated by the main alarm, wherein the number of users influenced by each base station in the L base stations is equal to the sum of the number of users influenced by the K cells.
7. The apparatus of claim 5, wherein the determining module is specifically configured to:
if the physical type of the main alarm is a base station alarm, acquiring a plurality of cells included by the base station from a resource system;
and determining the sum of the number of users influenced by a plurality of cells included in the base station as the number of users influenced by the fault indicated by the main alarm.
8. The apparatus according to any of claims 5 to 7, wherein the number of users is located at the head of the target alarm.
9. A chip comprising at least one processor and a communication interface, the communication interface and the at least one processor interconnected by a line, the at least one processor being configured to execute a computer program or instructions to perform the method of any one of claims 1 to 4.
10. A computer-readable medium, characterized in that the computer-readable medium stores program code for computer execution, the program code comprising instructions for performing the method of any of claims 1 to 4.
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