CN113780601B - Service order processing method and device - Google Patents
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/27—Replication, distribution or synchronisation of data between databases or within a distributed database system; Distributed database system architectures therefor
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
Abstract
The invention discloses a service order processing method and device, and relates to the technical field of computers. One embodiment of the method comprises the following steps: receiving a reorganization performance request sent by a user; the reorganization performance request carries: the identification and the number of the reorganization information objects and the performance information set by the user for the reorganization information objects; and generating a reorganization service list according to the reorganization service request, determining a service provider corresponding to the reorganization service request by using the identification of the reorganization information object and the service information, and processing the reorganization service request based on the reorganization service list and the determined service provider. The implementation mode can provide the function of setting or modifying the performance information of the service class information object granularity for the user, so that redundant communication and data waste between the user and the service end are reduced.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a service order processing method and apparatus.
Background
In the current e-commerce field, there are related businesses based on service-like goods. For example, a user may submit service class orders for washing clothing or shoes on an e-commerce platform, where the service class orders include one or more service class information objects (i.e., service class merchandise) corresponding to different services and a quantity thereof, e.g., a certain service class order includes service class information objects a and b, a is 3, b is 2, a may be SKU (SKU represents a stock unit, which may be an identification of a service class information object) corresponding to a laundry service, and b may be SKU (SKU) corresponding to a service class information object of a shoe washing service, where the user may obtain three laundry services and two shoe washing services.
In the prior art, a user can set the reservation on-gate time, on-gate address and other performance information when submitting an order, can set the performance information after submitting the order, and can modify the performance information after submitting the order, but the user can only set and modify the performance information based on the granularity of the order, and cannot set and modify the performance information for specific service information objects, so that the use is inflexible and the user experience is affected. For example, after submitting two service class orders c and d, the user can only set or modify the performance information of all the service class information objects in c in a whole, or set or modify the performance information of all the service class information objects in d in a whole, but not set or modify the performance information of part of the service class information objects in c, and set or modify the performance information of part of the service class information objects in d, or set or modify the performance information of part of the service class information objects in c and part of the service class information objects in d across the order selection, so that the user experience is poor and even the order is cancelled, and a large amount of redundant communication and data waste between the user and the service end are formed.
Disclosure of Invention
In view of this, the embodiments of the present invention provide a service order processing method and apparatus, which can provide a user with a function of setting or modifying performance information of service information object granularity, so as to reduce redundant communication and data waste between the user and the server.
To achieve the above object, according to one aspect of the present invention, there is provided a service class order processing method.
The service order processing method of the embodiment of the invention comprises the following steps: receiving a reorganization performance request sent by a user; wherein, the reorganization performance request carries: the identification and the number of at least one reorganization information object and the performance information set by a user for the reorganization information object; the reorganization information object includes: a portion of the service class information objects in one service class order that was pre-submitted by the user and that was not performing the fulfillment, or a portion or all of the service class information objects in each of the plurality of service class orders that were pre-submitted by the user and that were not performing the fulfillment; and generating a reorganization service list according to the reorganization service request, determining a service provider corresponding to the reorganization service request by using the identification of the reorganization information object and the service information, and processing the reorganization service request based on the reorganization service list and the determined service provider.
Optionally, the performance information includes an upper gate address; and determining the service provider corresponding to the reorganized performance request by using the identification of the reorganized information object and the performance information, including: acquiring a service item to which the identifier of the reorganization information object belongs; determining a service provider matching the top address and the service item as a primary choice provider; and determining the minimum number of primary providers corresponding to the reorganization information object as the service provider corresponding to the reorganization performance request.
Optionally, the service class information object includes: the class information object and the upper door class information object are fetched and sent; the acquiring and sending the performance information corresponding to the class information object further comprises: reserving a gate-on time and a delivery address; the performance information corresponding to the upper category information object further comprises: reserving the time for going to the gate.
Optionally, the processing the reorganized performance request based on the reorganized service ticket and the determined service provider includes: splitting the recombined service list into a specific service list applicable to the service provider corresponding to the recombined performance request, and transmitting the execution unidirectional corresponding to the recombined performance request generated according to the specific service list to the service provider corresponding to the recombined performance request; generating a check-in order corresponding to the reorganization request and sending the check-in order to a logistics provider in preset time before the reservation check-in time in the performance information arrives, so that the logistics provider check-in obtains the article associated with the reorganization information object and sends the article to a service provider corresponding to the reorganization performance request, and the service provider executes the service defined by the reorganization information object for the article; receiving a service completion notification sent by a service provider corresponding to the re-combination performance request, generating a delivery menu corresponding to the re-combination performance request, and sending the delivery menu to a logistics provider so that the logistics provider can acquire an article aimed by the service provider execution service corresponding to the re-combination performance request and deliver the article according to a delivery address in the performance information; and the service class orders for which no performance is performed include: service class orders for the pick-up waybill are not generated.
Optionally, the method further comprises: after a reorganization service list is generated according to the reorganization service request, marking the related data in a specific service list and an execution list generated by the service class order aimed by the reorganization service request as invalid, and sending the marked data to a service provider corresponding to the execution list; wherein the related data includes: the identification, the original number and/or the original performance information of the recombined information object.
To achieve the above object, according to another aspect of the present invention, there is provided a service class order processing apparatus.
The service class order processing device of the embodiment of the invention can comprise: the request receiving unit is used for receiving the reorganization performance request sent by the user; wherein, the reorganization performance request carries: the identification and the number of at least one reorganization information object and the performance information set by a user for the reorganization information object; the reorganization information object includes: a part of service class information objects in one service class order pre-submitted by a user or a part or all of service class information objects of each service class order in a plurality of service class orders pre-submitted by the user; a processing unit for: and generating a reorganization service list according to the reorganization service request, determining a service provider corresponding to the reorganization service request by using the identification of the reorganization information object and the service information, and processing the reorganization service request based on the reorganization service list and the determined service provider.
Optionally, the service class information object includes: the class information object and the upper door class information object are fetched and sent; the acquiring and sending the performance information corresponding to the class information object comprises the following steps: gate address, reserved gate time and delivery address; the performance information corresponding to the upper category information object further comprises: the gate address and the reserved gate time; and, the processing unit may be further configured to: acquiring a service item to which the identifier of the reorganization information object belongs; determining a service provider matching the top address and the service item as a primary choice provider; and determining the minimum number of primary providers corresponding to the reorganization information object as the service provider corresponding to the reorganization performance request.
Optionally, the processing unit may be further configured to: splitting the recombined service list into a specific service list applicable to the service provider corresponding to the recombined performance request, and transmitting the execution unidirectional corresponding to the recombined performance request generated according to the specific service list to the service provider corresponding to the recombined performance request; generating a check-in order corresponding to the reorganization request and sending the check-in order to a logistics provider in preset time before the reservation check-in time in the performance information arrives, so that the logistics provider check-in obtains the article associated with the reorganization information object and sends the article to a service provider corresponding to the reorganization performance request, and the service provider executes the service defined by the reorganization information object for the article; and receiving a service completion notice sent by a service provider corresponding to the re-combination performance request, generating a delivery menu corresponding to the re-combination performance request and sending the delivery menu to a logistics provider so that the logistics provider can acquire the article for which the service provider corresponding to the re-combination performance request executes the service and deliver the article according to the delivery address in the performance information.
Optionally, the apparatus may further comprise a data synchronization unit for: after a reorganization service list is generated according to the reorganization service request, marking the related data in a specific service list and an execution list generated by the service class order aimed by the reorganization service request as invalid, and sending the marked data to a service provider corresponding to the execution list; wherein the related data includes: the identification, the original quantity and/or the original performance information of the recombined information object; and the service class orders for which no performance is performed include: service class orders for the pick-up waybill are not generated.
To achieve the above object, according to still another aspect of the present invention, there is provided an electronic apparatus.
An electronic apparatus of the present invention includes: one or more processors; and the storage device is used for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more processors are enabled to realize the service order processing method provided by the invention.
To achieve the above object, according to still another aspect of the present invention, there is provided a computer-readable storage medium.
A computer readable storage medium of the present invention has stored thereon a computer program which, when executed by a processor, implements the service class order processing method provided by the present invention.
According to the technical scheme of the invention, the embodiment of the invention has the following advantages or beneficial effects:
the method comprises the steps of providing a function of selecting part of service class information objects in a service class order or selecting the service class information objects across orders to set or modify performance information for a user in a client page in advance, and sending a re-establishment request to a server system after the user selects corresponding service class information objects (hereafter called re-establishment information objects), inputs corresponding performance information and clicks corresponding buttons in the client page. The service end system generates a reorganization service list based on the reorganization information object and the performance information in the reorganization performance request after receiving the reorganization performance request, and processes the reorganization performance request based on the service provider and the reorganization service list after determining the service provider corresponding to the reorganization performance request. Through the setting, the user can realize the setting or modification of the performance information of the same order or the granularity of the service class information object crossing the order, so that the user experience is optimized, and the occurrence of the action of canceling the order by the user and the original large amount of redundant communication and data waste between the user and the server are reduced. In the prior art, even if a plurality of service orders of a user have the same order information such as the order address, the reservation time and the like, a service end system still serves as different orders to execute the processes such as order picking, service fulfillment, article delivery and the like, so that the service execution efficiency is lower and the operation cost is higher; after the method is used, a user can send out a reorganization performance request based on a plurality of service orders with the same performance information, and the service end system can generate a reorganization service order based on the reorganization performance request to execute unified processes of getting on-door, performing service, distributing articles and the like, so that the defects in the prior art are overcome.
Further effects of the above-described non-conventional alternatives are described below in connection with the embodiments.
Drawings
The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:
FIG. 1 is a schematic diagram showing main steps of a service class order processing method according to an embodiment of the present invention;
FIG. 2 is a flowchart of a service class order processing method according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of components of a service class order processing device in accordance with an embodiment of the present invention;
FIG. 4 is an exemplary system architecture diagram in which embodiments in accordance with the present invention may be applied;
FIG. 5 is a schematic diagram of an electronic device for implementing a service class order processing method according to an embodiment of the present invention.
Detailed Description
Exemplary embodiments of the present invention will now be described with reference to the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding, and are to be considered merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
It should be noted that the embodiments of the present invention and the technical features in the embodiments may be combined with each other without collision.
FIG. 1 is a schematic diagram illustrating main steps of a service class order processing method according to an embodiment of the present invention.
As shown in fig. 1, the service class order processing method according to the embodiment of the present invention may specifically be performed according to the following steps:
step S101: and receiving a reorganization performance request sent by the user.
In the embodiment of the invention, the service class order can comprise at least one service class information object, namely a service class commodity, which can be identified by SKU. Different service class information objects may be defined according to business requirements, for example, one laundry service or one shoe-washing service may be used as one service class information object.
In a specific application, the service class information object may include: the method comprises the steps of taking and delivering class information objects, wherein the class information objects comprise the processes of taking the upper door and delivering the upper door after the service is executed, and the class information objects comprise the process of only the upper door service. For example, the fetch class information object may include a laundry service, a shoe washing service, both of which are wash service items; the upper door class information object may include an upper door installation furniture service, an upper door installation water heater service (both of which belong to an upper door installation service item), an upper door maintenance television service, and an upper door maintenance refrigerator service (both of which belong to an upper door maintenance service item).
Generally, any service class information object will correspond to performance information. For the fetching class information object, the corresponding performance information may include: gate address, reserved gate time and delivery address; for the upper category information object, the corresponding performance information may include: gate address and reserved gate time. It will be appreciated that the above performance information may also include contacts and contact phones associated with the go-to-the-gate service, and that related contacts and contact phones are distributed.
In the prior art, the user can set the performance information when submitting the service order or modify the performance information within a certain time range after submitting the service order, but only set and modify according to the order granularity. In the embodiment of the invention, the user can set or modify the performance information by selecting and recombining the service class information objects with the granularity of the information objects in the following two modes.
In a first approach, the user may choose to centrally set or modify the performance information for a portion of the service class information objects in one service class order that was submitted in advance and was not performed. It will be appreciated that the above-described service class orders that do not perform a performance refer to service class orders that do not trigger a gate-up service-related process, such as service class orders that do not generate a gate-up waybill (the concept of a gate-up waybill will be described below).
In a second manner, the user may select a portion or all of the service class information objects for each of the plurality of service class orders that were pre-submitted and not submitted for performance, thereby centrally setting or modifying performance information.
After selecting the corresponding service class information object and setting or modifying the performance information, the user can click on the related button to send a reorganization performance request pointing to the server-side system. It will be appreciated that the reorganization request carries the identification and number of at least one service class information object (hereinafter referred to as reorganization information object) selected by the user, and the performance information set or modified by the user for the reorganization information object. In step S101, the server system may receive the reorganized performance request sent by the user.
Step S102: and generating a reorganization service list according to the reorganization service request, determining a service provider corresponding to the reorganization service request by using the identification of the reorganization information object and the service information, and processing the reorganization service request based on the reorganization service list and the determined service provider.
In this step, the server system may generate a reorganized service list according to the reorganized performance request, and then execute an independent process based on the reorganized service list. Specifically, the server system firstly acquires a service item to which the identifier of the reorganized information object belongs, and then determines a service provider matched with the upper gate address in the reorganized performance request and the acquired service item as a primary choice provider. Typically, the primary provider is located within a predetermined geographic range of the top address (e.g., within 10 km from the top address) and is able to provide the service. Finally, the server system may determine the minimum number of primary providers corresponding to the reorganized information objects as the service provider corresponding to the reorganized information object, i.e., first determine the service provider capable of completing each reorganized information object among the primary providers, and then use the service provider capable of completing the reorganized information object in the minimum number as the service provider that is finally determined (i.e., if a certain service provider is capable of completing all reorganized information objects individually, it is used as the service provider corresponding to the reorganized information object, and if at least two service providers are needed to complete all reorganized information objects, it is used as the service provider corresponding to the reorganized information object). In practical application, the server system may use a pre-developed computing interface to execute the above computing process, where the input of the interface is referred to as SKU, belonging service item, upper address, etc. of the recombinant information object, and the output of the interface is referred to as identification of the service provider corresponding to the recombinant performance request, etc.
After obtaining the service provider corresponding to the reorganized performance request, the server-side system may process the reorganized performance request based on the reorganized service ticket and the determined service provider. Specifically, the service end system first splits the reorganized service list into specific service lists (the splitting includes the case that a specific service list is generated by the reorganized service list) applicable to each service provider corresponding to the reorganized performance request, generates an execution list according to the specific service list, and sends the service provider corresponding to the execution unidirectional reorganized performance request, and the service provider can develop a corresponding work plan according to the received execution list.
In particular, the server system may perform the following data synchronization procedure after generating a reorganized service ticket according to the reorganized performance request. Specifically, the server system may mark as invalid related data in a specific service order and an execution order generated in a history period by a service order for which the re-execution request is directed, and send the marked data to a service provider corresponding to the execution order, where the related data may include: identification of the reorganized information object, the original quantity, and/or the original performance information.
For example, the user submits a service class order in a history period, the service class order includes a service class information object f and the number 3 thereof, and further includes performance information s, and then the server system generates a specific service list and an execution list according to the service class order, and sends the execution unidirectional service provider m, where it can be understood that the specific service list and the execution list include the identification f and the number 3 of the service class information object. After a period of time, the user selects two service class information objects f in the service class order, modifies the performance information s of the two service class information objects to s' (when the service class order is modified, the service class order does not generate a pick-up menu yet), and the two selected service class information objects are the reconstructed information objects). Then, after generating the corresponding reorganization service order, the service end system may mark the original number 3 and the original performance information s of the service class information objects f in the specific service order and the execution order generated according to the service class order in the history period as invalid, and send the marked data to the service provider m. Because only two service class information objects f are recombined in the service class order, and one residual service class information object is remained, the server system can also send the quantity 1 of the residual service class information objects f and the corresponding effective performance information s to the service provider m.
After that, at a preset time (for example, two hours before reaching) before reaching the reserved entry time in the performance information, the server side system generates an entry sheet and an entry sheet corresponding to the re-establishment request (the entry sheet is required by the server side system, the entry sheet is required by the logistics provider), and sends the entry sheet to the logistics provider, so that the logistics provider acquires an article associated with the re-establishment information object according to the entry of the performance information, and then sends the article to a service provider corresponding to the re-establishment request, thereby enabling the service provider to execute the service defined by the re-establishment information object for the article.
After the service provider completes the service, it sends a service completion notification to the server-side system. After receiving the service completion notification sent by the service provider, the service end system generates a delivery bill and a delivery waybill corresponding to the re-establishment request (the delivery bill is required by the service end system, the delivery bill is required by the logistics provider), and sends the delivery waybill to the logistics provider, so that the logistics provider obtains the corresponding article from the hand of the service provider and delivers the corresponding article according to the delivery address in the performance information, and the processing of the re-establishment request is completed.
Through the setting, the setting and modification of the performance information can be executed at the granularity of the service class information object by the user, so that the interaction process between the user and the server is optimized, and the user experience is improved. In practical application, a user may purchase a service order with a certain period in a preferential period, and when the period is about to be reached, the user can cancel the order because the user does not have enough articles to be served because the user can only adjust the granularity of the order in the prior art, thereby causing invalid data interaction between the user and the server. After the method of the invention is used, a user can flexibly select any number of service information objects in the service order for consumption, so that the data waste caused by canceling the order is avoided. In addition, in the prior art, even if a plurality of service orders of a user have the same order information such as the order address, the reservation time and the like, the service side system still executes the processes such as order picking, service fulfillment, article delivery and the like as different orders, so that the service execution efficiency is lower and the operation cost is higher; after the method is used, a user can send out a reorganization performance request based on a plurality of service orders with the same performance information, and the service end system can generate a reorganization service order based on the reorganization performance request to execute unified processes of getting on-door, performing service, distributing articles and the like, so that the defects in the prior art are overcome.
Fig. 2 is a specific flow chart of a service class order processing method according to an embodiment of the present invention, and is shown by taking a service class information object as an example of laundry service.
As shown in fig. 2, the present invention performs the following optimization for the defect that after a user purchases a plurality of laundry orders (the laundry orders belong to service orders) in a history period, only the performance information such as the gate address, the reserved gate time, the delivery address and the like can be set for each order as a whole.
The user selects any service information object SKU and quantity in one or more laundry orders which do not issue a pick-up list (the pick-up list belongs to an upper order) on a client page, sets performance information, and then clicks a corresponding button to send a reorganization performance request to a server system.
After receiving the re-assembly performance request, the server system generates a re-assembly service list based on the re-assembly performance request, and invokes a pre-designed calculation interface according to the SKU in the re-assembly performance request, the service item and the upper door address in the re-assembly performance request, thereby determining the laundry service provider corresponding to the re-assembly performance request.
Thereafter, the service side system splits the reorganized service ticket into a laundry service ticket (which belongs to a specific service ticket) and a care ticket (which belongs to an execution ticket) according to different laundry service providers, and pushes the care ticket information to the corresponding laundry service provider. In addition, the service end system marks related data in the washing service list and the washing care list generated by the original washing order as invalid, and synchronizes the marked invalid data to the corresponding washing service provider. In the process, the user can view specific information in the recombined service list and the laundry service list on the client page.
If the current time is less than two hours from the reserved time of going to the gate, the server system immediately creates a pick-up bill (which belongs to the going-to-gate bill) and a pick-up waybill (which belongs to the going-to-gate waybill) and issues the pick-up waybill to the logistics provider. Otherwise, the server system judges whether the current time reaches the time of reservation for two hours before the time of reservation for 5 minutes, if so, the server system creates a pick-up bill and issues the pick-up bill to the logistics provider, and can push the pick-up bill information to the corresponding service provider.
After that, the server system monitors the logistics information sent by the logistics provider and pushes the logistics information to the service provider. After the service provider completes the washing service, a washing completion notification (which belongs to the service completion notification) is generated and pushed to the server system. After receiving the washing and nursing completion notification, the server side system generates a delivery bill and a delivery waybill and sends the delivery waybill to the logistics provider to complete the delivery of the articles. After the delivery is completed, the server system updates the status of the reorganized service order, after which the user can view the service progress on the client page.
In the technical scheme of the embodiment of the invention, the function of recombining the service information objects and the quantity thereof under a plurality of service orders which do not generate the pick-up order or the pick-up freight list is provided at the user side, and the reservation of the service information such as the time of going to the gate, the address of going to the gate, the delivery address and the like is set or updated in a centralized way by the user, so that the flexible reservation of the user and the timely completion of service performance are greatly facilitated, the consumption experience of the user for using the service is improved to the greatest extent, the times that the customer cancels the order when the service order expires quickly can be greatly reduced, and the loss is reduced for service commodity operation.
It should be noted that, for the convenience of description, the foregoing method embodiments are expressed as a series of combinations of actions, but it should be understood by those skilled in the art that the present invention is not limited by the described order of actions, and some steps may actually be performed in other order or simultaneously. Moreover, those skilled in the art will appreciate that the embodiments described in the specification are presently preferred embodiments, and that the acts and modules referred to are not necessarily required to practice the invention.
In order to facilitate better implementation of the above-described aspects of embodiments of the present invention, the following provides related devices for implementing the above-described aspects.
Referring to fig. 3, a service class order processing apparatus 300 according to an embodiment of the present invention may include: a request receiving unit 301 and a processing unit 302.
The request receiving unit 301 may be configured to receive a reorganized performance request sent by a user; wherein, the reorganization performance request carries: the identification and the number of at least one reorganization information object and the performance information set by a user for the reorganization information object; the reorganization information object includes: a part of service class information objects in one service class order pre-submitted by a user or a part or all of service class information objects of each service class order in a plurality of service class orders pre-submitted by the user; the processing unit 302 may be configured to: and generating a reorganization service list according to the reorganization service request, determining a service provider corresponding to the reorganization service request by using the identification of the reorganization information object and the service information, and processing the reorganization service request based on the reorganization service list and the determined service provider.
In an embodiment of the present invention, the service class information object may include: the class information object and the upper door class information object are fetched and sent; the acquiring and sending the performance information corresponding to the class information object comprises the following steps: gate address, reserved gate time and delivery address; the performance information corresponding to the upper category information object further comprises: the gate address and the reserved gate time; and, the processing unit 302 may be further configured to: acquiring a service item to which the identifier of the reorganization information object belongs; determining a service provider matching the top address and the service item as a primary choice provider; and determining the minimum number of primary providers corresponding to the reorganization information object as the service provider corresponding to the reorganization performance request.
As a preferred aspect, the processing unit 302 may be further configured to: splitting the recombined service list into a specific service list applicable to the service provider corresponding to the recombined performance request, and transmitting the execution unidirectional corresponding to the recombined performance request generated according to the specific service list to the service provider corresponding to the recombined performance request; generating a check-in order corresponding to the reorganization request and sending the check-in order to a logistics provider in preset time before the reservation check-in time in the performance information arrives, so that the logistics provider check-in obtains the article associated with the reorganization information object and sends the article to a service provider corresponding to the reorganization performance request, and the service provider executes the service defined by the reorganization information object for the article; and receiving a service completion notice sent by a service provider corresponding to the re-combination performance request, generating a delivery menu corresponding to the re-combination performance request and sending the delivery menu to a logistics provider so that the logistics provider can acquire the article for which the service provider corresponding to the re-combination performance request executes the service and deliver the article according to the delivery address in the performance information.
Preferably, the apparatus 300 may further comprise a data synchronization unit for: after a reorganization service list is generated according to the reorganization service request, marking the related data in a specific service list and an execution list generated by the service class order aimed by the reorganization service request as invalid, and sending the marked data to a service provider corresponding to the execution list; wherein the related data includes: the identification, the original quantity and/or the original performance information of the recombined information object; and, the service class order without performing the performing includes: service class orders for the pick-up waybill are not generated.
According to the technical scheme of the embodiment of the invention, the function of selecting part of service class information objects in the service class order or selecting the service class information objects across orders to set or modify the performance information is provided for the user in advance on the client page, so that when the user selects the corresponding service class information object (hereinafter referred to as a reorganization information object) on the client page, inputs the corresponding performance information and clicks the corresponding button, a reorganization performance request is sent to the server system. The service end system generates a reorganization service list based on the reorganization information object and the performance information in the reorganization performance request after receiving the reorganization performance request, and processes the reorganization performance request based on the service provider and the reorganization service list after determining the service provider corresponding to the reorganization performance request. Through the setting, the user can realize the setting or modification of the performance information of the same order or the granularity of the service class information object crossing the order, so that the user experience is optimized, and the occurrence of the action of canceling the order by the user and the original large amount of redundant communication and data waste between the user and the server are reduced.
FIG. 4 illustrates an exemplary system architecture 400 in which a service class order processing method or service class order processing apparatus of embodiments of the present invention may be applied.
As shown in fig. 4, a system architecture 400 may include terminal devices 401, 402, 403, a network 404, and a server 405 (this architecture is merely an example, and the components contained in a particular architecture may be tailored to the application specific case). The network 404 is used as a medium to provide communication links between the terminal devices 401, 402, 403 and the server 405. The network 404 may include various connection types, such as wired, wireless communication links, or fiber optic cables.
A user may interact with the server 405 via the network 404 using the terminal devices 401, 402, 403 to receive or send messages or the like. Various client applications, such as e-commerce applications (by way of example only) containing service-like goods, may be installed on the terminal devices 401, 402, 403.
The terminal devices 401, 402, 403 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smartphones, tablets, laptop and desktop computers, and the like.
The server 405 may be a server providing various services, such as a background server (by way of example only) providing support for an e-commerce application containing service-like goods operated by a user using the terminal devices 401, 402, 403. The background server may process the received re-composed request and feed back the processing result (e.g. whether the response was successful-just an example) to the terminal device 401, 402, 403.
It should be noted that, the service class order processing method provided in the embodiment of the present invention is generally executed by the server 405, and accordingly, the service class order processing device is generally disposed in the server 405.
It should be understood that the number of terminal devices, networks and servers in fig. 4 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
The invention also provides electronic equipment. The electronic equipment of the embodiment of the invention comprises: one or more processors; and the storage device is used for storing one or more programs, and when the one or more programs are executed by the one or more processors, the one or more processors are enabled to realize the service order processing method provided by the invention.
Referring now to FIG. 5, there is illustrated a schematic diagram of a computer system 500 suitable for use in implementing an electronic device of an embodiment of the present invention. The electronic device shown in fig. 5 is only an example and should not be construed as limiting the functionality and scope of use of the embodiments of the present invention.
As shown in fig. 5, the computer system 500 includes a Central Processing Unit (CPU) 501, which can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 502 or a program loaded from a storage section 508 into a Random Access Memory (RAM) 503. In the RAM503, various programs and data required for the operation of the computer system 500 are also stored. The CPU501, ROM 502, and RAM503 are connected to each other through a bus 504. An input/output (I/O) interface 505 is also connected to bus 504.
The following components are connected to the I/O interface 505: an input section 506 including a keyboard, a mouse, and the like; an output portion 507 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, and a speaker, and the like; a storage portion 508 including a hard disk and the like; and a communication section 509 including a network interface card such as a LAN card, a modem, or the like. The communication section 509 performs communication processing via a network such as the internet. The drive 510 is also connected to the I/O interface 505 as needed. A removable medium 511 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 510 as needed, so that a computer program read therefrom is mounted into the storage section 508 as needed.
In particular, the processes described in the main step diagrams above may be implemented as computer software programs according to the disclosed embodiments of the invention. For example, embodiments of the present invention include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the main step diagrams. In the above-described embodiment, the computer program can be downloaded and installed from a network through the communication section 509 and/or installed from the removable medium 511. The above-described functions defined in the system of the present invention are performed when the computer program is executed by the central processing unit 501.
The computer readable medium shown in the present invention may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, a computer readable signal medium may comprise a data signal propagated in baseband or as part of a carrier wave, with computer readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination thereof. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The units involved in the embodiments of the present invention may be implemented in software or in hardware. The described units may also be provided in a processor, for example, described as: a processor includes a request receiving unit and a processing unit. Where the names of these units do not constitute a limitation on the unit itself in some cases, for example, the request receiving unit may also be described as "unit providing a reorganized fulfillment request to the processing unit".
As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be present alone without being fitted into the device. The computer readable medium carries one or more programs which, when executed by the device, cause the device to perform steps comprising: receiving a reorganization performance request sent by a user; wherein, the reorganization performance request carries: the identification and the number of at least one reorganization information object and the performance information set by a user for the reorganization information object; the reorganization information object includes: a portion of the service class information objects in one service class order that was pre-submitted by the user and that was not performing the fulfillment, or a portion or all of the service class information objects in each of the plurality of service class orders that were pre-submitted by the user and that were not performing the fulfillment; and generating a reorganization service list according to the reorganization service request, determining a service provider corresponding to the reorganization service request by using the identification of the reorganization information object and the service information, and processing the reorganization service request based on the reorganization service list and the determined service provider.
In the technical scheme of the embodiment of the invention, the function of selecting part of service class information objects in the service class order or selecting the service class information objects across orders to set or modify the performance information is provided for the user in advance on the client page, so that when the user selects the corresponding service class information object (hereinafter referred to as a reorganization information object) on the client page, inputs the corresponding performance information and clicks the corresponding button, the reorganization performance request is sent to the server system. The service end system generates a reorganization service list based on the reorganization information object and the performance information in the reorganization performance request after receiving the reorganization performance request, and processes the reorganization performance request based on the service provider and the reorganization service list after determining the service provider corresponding to the reorganization performance request. Through the setting, the user can realize the setting or modification of the performance information of the same order or the granularity of the service class information object crossing the order, so that the user experience is optimized, and the occurrence of the action of canceling the order by the user and the original large amount of redundant communication and data waste between the user and the server are reduced.
The above embodiments do not limit the scope of the present invention. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives can occur depending upon design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of the present invention.
Claims (10)
1. A service class order processing method, wherein the service class order comprises at least one service class information object; characterized in that the method comprises:
receiving a reorganization performance request sent by a user; wherein, the reorganization performance request carries: the identification and the number of at least one reorganization information object and the performance information set by a user for the reorganization information object; the reorganization information object includes: a portion of the service class information objects in one service class order that was pre-submitted by the user and that was not performing the fulfillment, or a portion or all of the service class information objects in each of the plurality of service class orders that were pre-submitted by the user and that were not performing the fulfillment; the service class information object includes: retrieving class information objects and upper category information objects, the service class orders for which no performance is performed include: service class orders that do not trigger the go-to-the-gate service;
generating a reorganization service list according to the reorganization service request, determining a service provider corresponding to the reorganization service request by using the identification of the reorganization information object and the service information, and processing the reorganization service request based on the reorganization service list and the determined service provider;
The processing the reorganized performance request based on the reorganized service ticket and the determined service provider includes: splitting the recombined service list into a specific service list suitable for the service provider corresponding to the recombined performance request, and sending the execution generated according to the specific service list to the service provider corresponding to the recombined performance request, so that the service provider executes the service defined by the recombined information object.
2. The method of claim 1, wherein the performance information includes a gate-up address; and determining the service provider corresponding to the reorganized performance request by using the identification of the reorganized information object and the performance information, including:
acquiring a service item to which the identifier of the reorganization information object belongs;
determining a service provider matching the top address and the service item as a primary choice provider;
and determining the minimum number of primary providers corresponding to the reorganization information object as the service provider corresponding to the reorganization performance request.
3. The method of claim 2, wherein the retrieving performance information corresponding to the class information object further comprises: reserving a gate-on time and a delivery address; the performance information corresponding to the upper category information object further comprises: reserving the time for going to the gate.
4. The method of claim 3, wherein the processing the reorganized performance request based on the reorganized service ticket and the determined service provider further comprises:
generating a check-in order corresponding to the reorganization request and sending the check-in order to a logistics provider in preset time before the reservation check-in time in the performance information arrives, so that the logistics provider check-in obtains the article associated with the reorganization information object and sends the article to a service provider corresponding to the reorganization performance request, and the service provider executes the service defined by the reorganization information object for the article;
receiving a service completion notification sent by a service provider corresponding to the re-combination performance request, generating a delivery menu corresponding to the re-combination performance request, and sending the delivery menu to a logistics provider so that the logistics provider can acquire an article aimed by the service provider execution service corresponding to the re-combination performance request and deliver the article according to a delivery address in the performance information;
and the service class orders for which no performance is performed include: service class orders for the pick-up waybill are not generated.
5. The method according to claim 4, wherein the method further comprises:
After a reorganization service list is generated according to the reorganization service request, marking the related data in a specific service list and an execution list generated by the service class order aimed by the reorganization service request as invalid, and sending the marked data to a service provider corresponding to the execution list;
wherein the related data includes: the identification, the original number and/or the original performance information of the recombined information object.
6. A service class order processing device, wherein the service class order comprises at least one service class information object; characterized in that the device comprises:
the request receiving unit is used for receiving the reorganization performance request sent by the user; wherein, the reorganization performance request carries: the identification and the number of at least one reorganization information object and the performance information set by a user for the reorganization information object; the reorganization information object includes: a part of service class information objects in one service class order pre-submitted by a user or a part or all of service class information objects of each service class order in a plurality of service class orders pre-submitted by the user; the service class information object includes: retrieving class information objects and upper category information objects, the service class orders for which no performance is performed include: service class orders that do not trigger the go-to-the-gate service;
A processing unit for: generating a reorganization service list according to the reorganization service request, determining a service provider corresponding to the reorganization service request by using the identification of the reorganization information object and the service information, and processing the reorganization service request based on the reorganization service list and the determined service provider;
the processing unit is further configured to: splitting the recombined service list into a specific service list suitable for the service provider corresponding to the recombined performance request, and sending the execution generated according to the specific service list to the service provider corresponding to the recombined performance request, so that the service provider executes the service defined by the recombined information object.
7. The apparatus of claim 6, wherein the retrieving performance information corresponding to the class information object comprises: gate address, reserved gate time and delivery address; the performance information corresponding to the upper category information object further comprises: the gate address and the reserved gate time; and the processing unit is further configured to:
acquiring a service item to which the identifier of the reorganization information object belongs; determining a service provider matching the top address and the service item as a primary choice provider; and determining the minimum number of primary providers corresponding to the reorganization information object as the service provider corresponding to the reorganization performance request.
8. The apparatus of claim 7, wherein the processing unit is further configured to:
generating a check-in order corresponding to the reorganization request and sending the check-in order to a logistics provider in preset time before the reservation check-in time in the performance information arrives, so that the logistics provider check-in obtains the article associated with the reorganization information object and sends the article to a service provider corresponding to the reorganization performance request, and the service provider executes the service defined by the reorganization information object for the article; receiving a service completion notification sent by a service provider corresponding to the re-combination performance request, generating a delivery menu corresponding to the re-combination performance request, and sending the delivery menu to a logistics provider so that the logistics provider can acquire an article aimed by the service provider execution service corresponding to the re-combination performance request and deliver the article according to a delivery address in the performance information;
the apparatus further comprises a data synchronization unit for: after a reorganization service list is generated according to the reorganization service request, marking the related data in a specific service list and an execution list generated by the service class order aimed by the reorganization service request as invalid, and sending the marked data to a service provider corresponding to the execution list; wherein the related data includes: the identification, the original quantity and/or the original performance information of the recombined information object;
And the service class orders for which no performance is performed include: service class orders for the pick-up waybill are not generated.
9. An electronic device, comprising:
one or more processors;
storage means for storing one or more programs,
when executed by the one or more processors, causes the one or more processors to implement the method of any of claims 1-5.
10. A computer readable storage medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the method according to any of claims 1-5.
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