CN113747185A - Information interaction method, device, system, equipment and storage medium - Google Patents
Information interaction method, device, system, equipment and storage medium Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/21—Server components or server architectures
- H04N21/218—Source of audio or video content, e.g. local disk arrays
- H04N21/2187—Live feed
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/431—Generation of visual interfaces for content selection or interaction; Content or additional data rendering
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
- H04N21/47815—Electronic shopping
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
- H04N21/4788—Supplemental services, e.g. displaying phone caller identification, shopping application communicating with other users, e.g. chatting
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Abstract
The disclosure relates to an information interaction method, an information interaction device, an information interaction system, information interaction equipment and a storage medium, relates to the technical field of computers, and is used for solving the technical problem that the consultation information of a consumer cannot be replied in time, so that the user experience is reduced. The information interaction method comprises the following steps: receiving a service session request; the service session request includes advisory information; determining a session object according to the consultation information; and sending a session interface with the session object to the session requester based on the session object so that the session requester and the session object perform information interaction on the session interface.
Description
Technical Field
The present disclosure relates to the field of computer technologies, and in particular, to an information interaction method, apparatus, system, device, and storage medium.
Background
With the rapid development of information technology, a new service mode of recommending commodities (also called "live tape goods") to viewers in live broadcasting has become more and more popular in social life.
The anchor may recommend different merchants or brands of goods to the viewer during the live broadcast. Under the condition that the number of merchants or brands is large, if a consumer consults a problem related to a commodity of a certain merchant or brand of a anchor, the anchor may not timely reply to the problem of the consumer, and therefore user experience of the consumer is reduced.
Disclosure of Invention
The present disclosure provides an information interaction method, apparatus, system, device and storage medium, which are used to solve the technical problem that the user experience is reduced due to the fact that the consultation information of the consumer cannot be replied in time.
The technical scheme of the embodiment of the disclosure is as follows:
according to a first aspect of the embodiments of the present disclosure, an information interaction method is provided, which may be applied to a server. The method can comprise the following steps: receiving a service session request; the service session request includes advisory information; determining a session object according to the consultation information; and sending a session interface with the session object to the session requester based on the session object so that the session requester and the session object perform information interaction on the session interface.
Optionally, when the advisory information includes the target object, determining the session object according to the advisory information includes: and when the target object has the corresponding intelligent customer service, determining the intelligent customer service corresponding to the target object as a session object.
Optionally, determining the session object according to the advisory information includes: and when the target object does not have the corresponding intelligent customer service, determining the artificial customer service corresponding to the target object as a session object.
Optionally, the information interaction method further includes: sending a prompt message to a management account corresponding to the target object; the prompt message is used for prompting the creation of intelligent customer service corresponding to the target object.
Optionally, when the advisory information does not include the target object, the information interaction method further includes: and sending an object consultation interface corresponding to the consultation information to the session requester so that the session requester selects an object displayed by the object consultation interface.
According to a second aspect of the embodiments of the present disclosure, an information interaction method is provided, which may be applied to a terminal. The method can comprise the following steps: generating a consultation instruction in response to a consultation operation performed by the session requester on the target object; in response to the consultation instruction, sending a first service session request to the server; the first service session request includes advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the consultation information, so that the session requester and the session object perform information interaction on the session interface.
Optionally, when the advisory information does not include the target object, the information interaction method further includes: receiving an object consultation interface which is sent by a server and corresponds to the consultation information; the object consultation interface includes at least one object; sending a second service session request to the server in response to the selection operation performed by the session requester on the target object of the at least one object; the second service session request includes a target object; the second service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the target object, so that the session requester and the session object perform information interaction on the session interface.
According to a third aspect of the embodiments of the present disclosure, an information interaction apparatus is provided, which may be applied to a server. The information interaction device may include: a receiving unit, a processing unit and a transmitting unit; a receiving unit for receiving a service session request; the service session request includes advisory information; the processing unit is used for determining a session object according to the consultation information; and the sending unit is used for sending a session interface with the session object to the session requester based on the session object so as to enable the session requester and the session object to carry out information interaction on the session interface.
Optionally, when the advisory information includes the target object, the processing unit is specifically configured to: and when the target object has the corresponding intelligent customer service, determining the intelligent customer service corresponding to the target object as a session object.
Optionally, the processing unit is specifically configured to: and when the target object does not have the corresponding intelligent customer service, determining the artificial customer service corresponding to the target object as a session object.
Optionally, the sending unit is further configured to send a prompt message to a management account corresponding to the target object; the prompt message is used for prompting the creation of intelligent customer service corresponding to the target object.
Optionally, when the consultation information does not include the target object, the sending unit is further configured to send an object consultation interface corresponding to the consultation information to the session requester, so that the session requester selects an object displayed by the object consultation interface.
According to a fourth aspect of the embodiments of the present disclosure, an information interaction apparatus is provided, which may be applied to a terminal. The information interaction device may include: a processing unit and a transmitting unit; the processing unit is used for responding to consultation operation executed by the session requester aiming at the target object and generating a consultation instruction; a sending unit, configured to send a first service session request to the server in response to the consultation instruction; the first service session request includes advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the consultation information, so that the session requester and the session object perform information interaction on the session interface.
Optionally, when the advisory information does not include the target object, the information interacting device further includes: a receiving unit; the receiving unit is used for receiving an object consultation interface which is sent by the server and corresponds to the consultation information; the object consultation interface includes at least one object; the sending unit is also used for responding to the selection operation executed by the session requester on the target object in the at least one object, and sending a second service session request to the server; the second service session request includes a target object; the second service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the target object, so that the session requester and the session object perform information interaction on the session interface.
According to a fifth aspect of embodiments of the present disclosure, there is provided a server, which may include: a processor and a memory for storing processor-executable instructions; wherein the processor is configured to execute the instructions to implement any one of the above-mentioned optional information interaction methods of the first aspect.
According to a sixth aspect of the embodiments of the present disclosure, there is provided a terminal, which may include: a processor and a memory for storing processor-executable instructions; wherein the processor is configured to execute the instructions to implement any one of the above-mentioned optional information interaction methods of the second aspect.
According to a seventh aspect of the embodiments of the present disclosure, there is provided an information interaction system, including the server according to the fifth aspect, and the terminal according to the sixth aspect; the terminal is in communication connection with the server.
According to an eighth aspect of embodiments of the present disclosure, there is provided a computer-readable storage medium having instructions stored thereon, which, when executed by a processor of a server, enable the server to perform any one of the above-mentioned optional information interaction methods of the first aspect.
According to a ninth aspect of the embodiments of the present disclosure, there is provided a computer-readable storage medium, on which instructions are stored, and when the instructions in the computer-readable storage medium are executed by a processor of a terminal, the terminal is enabled to execute any one of the optional information interaction methods in the second aspect.
According to a tenth aspect of embodiments of the present disclosure, there is provided a computer program product, which includes computer instructions, when the computer instructions are executed on a server, cause the server to perform the information interaction method according to any one of the optional implementations of the first aspect.
According to an eleventh aspect of the embodiments of the present disclosure, there is provided a computer program product, which includes computer instructions, when the computer instructions are executed on a terminal, cause the terminal to perform the information interaction method according to any one of the optional implementation manners of the second aspect.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
The technical scheme provided by the embodiment of the disclosure at least brings the following beneficial effects:
based on any one of the above aspects, in the disclosure, after receiving the service session request sent by the session requester, the server may determine the session object according to the consultation information because the service session request includes the consultation information, and send the session interface with the session object to the session requester based on the session object, so that the session requester and the session object perform information interaction at the session interface. Therefore, the session object is the session object corresponding to the consultation information, so that the session object can timely reply the consultation information of the session requester after receiving the consultation information, and the user experience is enriched.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and, together with the description, serve to explain the principles of the disclosure and are not to be construed as limiting the disclosure.
Fig. 1 is a schematic diagram of a communication system according to an embodiment of the present disclosure;
fig. 2 is a flowchart illustrating an information interaction method provided by an embodiment of the present disclosure;
FIG. 3 is a flowchart illustrating a further information interaction method provided by an embodiment of the present disclosure;
FIG. 4 is a flowchart illustrating a further information interaction method provided by an embodiment of the present disclosure;
FIG. 5 is a flowchart illustrating a further information interaction method provided by an embodiment of the present disclosure;
FIG. 6 is a flowchart illustrating a further information interaction method provided by an embodiment of the present disclosure;
FIG. 7 is a flowchart illustrating a further information interaction method provided by an embodiment of the present disclosure;
FIG. 8 is a flowchart illustrating a further information interaction method provided by an embodiment of the present disclosure;
FIG. 9 is a schematic structural diagram of an information interaction apparatus provided by an embodiment of the present disclosure;
FIG. 10 is a schematic structural diagram of another information interaction device provided by an embodiment of the present disclosure;
fig. 11 is a schematic structural diagram of a terminal provided in an embodiment of the present disclosure;
fig. 12 shows a schematic structural diagram of a server provided by an embodiment of the present disclosure.
Detailed Description
In order to make the technical solutions of the present disclosure better understood by those of ordinary skill in the art, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the accompanying drawings.
It should be noted that the terms "first," "second," and the like in the description and claims of the present disclosure and in the above-described drawings are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used is interchangeable under appropriate circumstances such that the embodiments of the disclosure described herein are capable of operation in sequences other than those illustrated or otherwise described herein. The implementations described in the exemplary embodiments below are not intended to represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present disclosure, as detailed in the appended claims.
It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, and/or components.
The data to which the present disclosure relates may be data that is authorized by a user or sufficiently authorized by parties.
As described in the background, a director may recommend to viewers, during a live broadcast, goods of different merchants or brands. Under the condition that the number of merchants or brands is large, if a consumer consults a problem related to a commodity of a certain merchant or brand of a anchor, the anchor may not timely reply to the problem of the consumer, and therefore user experience of the consumer is reduced.
Based on this, the embodiment of the present disclosure provides an information interaction method, where after receiving a service session request sent by a session requester, a server determines a session object according to the consultation information because the service session request includes the consultation information, and sends a session interface with the session object to the session requester based on the session object, so that the session requester and the session object perform information interaction on the session interface. Therefore, the session object is the session object corresponding to the consultation information, so that the session object can timely reply the consultation information of the session requester after receiving the consultation information, and the user experience is enriched.
The following describes an information interaction method provided by the embodiments of the present disclosure with reference to the accompanying drawings:
fig. 1 is a schematic diagram of a communication system according to an embodiment of the present disclosure, as shown in fig. 1, the communication system may include: a server 110 and a terminal 120, wherein the server 110 can be connected with the terminal 120 through a wired network or a wireless network.
The server 110 may be a data server of some multimedia resource service platform, and may be used for storing and processing multimedia resources. For example, the multimedia resource service platform may be a short video application service platform, a news service platform, a live broadcast service platform, a shopping service platform, a take-away service platform, a shared service platform, a functional website, and the like. The multimedia resources provided by the short video application service platform can be some short video works, the multimedia resources provided by the news service platform can be some news information, the multimedia resources provided by the live broadcast service platform can be live broadcast works and the like, and the rest are not repeated one by one. The present disclosure is not limited to a particular type of multimedia asset service platform.
In the present disclosure, the server 110 may include a plurality of short video application service platforms, each of which uniquely corresponds to one application program. The application program is installed on the terminal and displays the multimedia resources on a content display interface of the terminal. The server 110 is mainly configured to store data related to a content community application installed on the terminal 120, and may send corresponding data to the terminal when receiving a data acquisition request sent by the terminal 120.
In some embodiments, the server 110 may be a single server or a server cluster composed of a plurality of servers. In some embodiments, the server cluster may also be a distributed cluster. The present disclosure is also not limited to a particular implementation of the server 110.
In still other embodiments, the server 110 may further comprise or be coupled to a database in which the multimedia assets of the multimedia asset service platform may be stored. The terminal 120 may perform an access operation to the multimedia resource in the database through the server 110.
The terminal 120 may be a mobile phone, a tablet computer, a desktop computer, a laptop computer, a handheld computer, a notebook computer, an ultra-mobile personal computer (UMPC), a netbook, a cellular phone, a Personal Digital Assistant (PDA), an Augmented Reality (AR) Virtual Reality (VR) device, and the like, which can install and use a content community application (e.g., a fast hand), and the specific form of the terminal is not particularly limited by the present disclosure. The system can be used for man-machine interaction with a user through one or more modes of a keyboard, a touch pad, a touch screen, a remote controller, voice interaction or handwriting equipment and the like.
Alternatively, in the communication system shown in fig. 1, the server 110 may be connected to at least one terminal 120. The present disclosure is not limited to the number or type of terminals 120.
The terminal 120 in the embodiment of the present disclosure is also referred to as a session requester, and is configured to send a service session request to the server to request the session establishment requester to perform information interaction with the session object.
The information interaction method provided by the embodiment of the present disclosure may be applied to the server in the application scenario shown in fig. 1.
As shown in fig. 2, when the information interaction method is applied to a server, the information interaction method may include: S201-S203.
S201, the server receives a service session request.
Wherein the service session request includes advisory information; the service session request is triggered by the terminal in response to a consultation operation performed by the account of the logged-in terminal with respect to the target object.
Specifically, in the process of displaying the multimedia resource, if the viewer account is interested in the target object in the displayed multimedia resource, the terminal may send the consultation information to the server. In this case, the terminal transmits a service session request to the server in response to a consultation operation performed for the target object by logging in the account of the terminal. Accordingly, the server receives a service session request.
Optionally, the advisory information may or may not include the target object.
Optionally, the multimedia resource may be a live broadcast resource, the target object may be a commodity in a live broadcast process, and the consultation information may be a related problem of the commodity.
Illustratively, the anchor is explaining a certain article of clothing during the live broadcast. The viewer does not know the size of the garment when he or she wants to purchase it. Therefore, the audience can execute the triggering operation on the customer service control corresponding to the clothes commodity on the terminal and input the consultation information for consulting the clothes size. In this case, the terminal transmits a service session request including the counseling information to the server.
S202, the server determines a session object according to the consultation information.
Wherein, the session object is intelligent customer service or artificial customer service corresponding to the consultation information.
Specifically, after receiving the service session request, the server may determine the session object according to the consultation information.
In connection with the above example, since the anchor explains a large number of products and a large number of viewers, the anchor may not respond to the audience's counseling information in time. In this case, the server may determine the session object based on the counseling information after receiving the service session request, so that the session object (smart customer service or artificial customer service) timely replies to the counseling information of the audience.
S203, the server sends a session interface with the session object to the session requester based on the session object, so that the session requester and the session object perform information interaction on the session interface.
Specifically, after the session object is determined according to the consultation information, the server sends a session interface with the session object to the session requester based on the session object, so that the session requester and the session object perform information interaction on the session interface. Therefore, the session object is the session object corresponding to the consultation information, so that the session object can timely reply the consultation information of the session requester after receiving the consultation information, and the user experience is enriched.
The technical scheme provided by the embodiment at least has the following beneficial effects: as can be seen from S201-S203, after receiving the service session request sent by the session requester, the server may determine the session object according to the consultation information because the service session request includes the consultation information, and send a session interface with the session object to the session requester based on the session object, so that the session requester performs information interaction with the session object at the session interface. Therefore, the session object is the session object corresponding to the consultation information, so that the session object can timely reply the consultation information of the session requester after receiving the consultation information, and the user experience is enriched.
In an embodiment, referring to fig. 2, as shown in fig. 3, when the consulting information includes the target object, in the above S202, the method for determining the session object by the server according to the consulting information specifically includes: and S301.
S301, when the target object has the corresponding intelligent customer service, the server determines the intelligent customer service corresponding to the target object as a session object.
Specifically, when the server determines the session object according to the consultation information, the server may first determine whether the target object has the corresponding intelligent customer service because the consultation information includes the target object. And when the target object has the corresponding intelligent customer service, the server determines the intelligent customer service corresponding to the target object as a session object.
Optionally, the server stores a corresponding relationship between the target object and the session object. After receiving the consultation information, the server can read the pre-stored corresponding relation and judge whether the target object has corresponding intelligent customer service or not because the consultation information comprises the target object.
Optionally, when the server determines the intelligent customer service corresponding to the target object as the session object, the intelligent customer service corresponding to the merchant may be determined as the session object according to the merchant corresponding to the target object.
Illustratively, the consultation information is related information of which consultation target object is a commodity A. In this case, the server determines the smart customer service corresponding to the article a as the session object.
The technical scheme provided by the embodiment at least has the following beneficial effects: as can be seen from S301, when the server determines the session object according to the consultation information, the server may first determine whether the target object has the corresponding intelligent customer service because the consultation information includes the target object. When the target object has the corresponding intelligent customer service, the server determines the intelligent customer service corresponding to the target object as the session object, so that the intelligent customer service can timely reply the consultation information of the session requester, and the information interaction efficiency is improved.
In an embodiment, referring to fig. 3, as shown in fig. 4, when the consulting information includes the target object, in the above S202, the method for determining the session object by the server according to the consulting information specifically includes: s401.
S401, when the target object does not have the corresponding intelligent customer service, the server determines the artificial customer service corresponding to the target object as a session object.
Specifically, when the server determines the session object according to the consultation information, the server may first determine whether the target object has the corresponding intelligent customer service because the consultation information includes the target object. And when the consultation information does not have corresponding intelligent customer service, the server determines the artificial customer service corresponding to the target object as a session object.
Optionally, when the server determines the artificial customer service as the session object, the artificial customer service corresponding to the merchant may be determined as the session object according to the merchant corresponding to the target object.
Illustratively, the consultation information is related information of which consultation target object is a commodity A. In this case, the server determines the manual customer service corresponding to the article a as the conversation object.
The technical scheme provided by the embodiment at least has the following beneficial effects: as can be seen from S401, when the server determines the session object according to the consultation information, the server may first determine whether the target object has the corresponding intelligent customer service because the consultation information includes the target object. When the target object does not have the corresponding intelligent customer service, the server determines the artificial customer service corresponding to the target object as the session object, so that the artificial customer service can timely reply the consultation information of the session requester, and the user experience of logging in the account of the terminal is enriched.
In an embodiment, in conjunction with fig. 4, as shown in fig. 5, the information interaction method further includes:
s501, the server sends a prompt message to the management account corresponding to the target object.
The prompt message is used for prompting the creation of intelligent customer service corresponding to the target object.
Specifically, when the target object does not have the corresponding intelligent customer service, the server may send a prompt message to the management account corresponding to the target object to prompt a merchant or operation and maintenance staff corresponding to the target object to create the intelligent customer service corresponding to the target object.
The technical scheme provided by the embodiment at least has the following beneficial effects: as can be seen from S501, if the target object does not have the corresponding intelligent customer service, the server sends a prompt message for prompting the creation of the intelligent customer service to the management account corresponding to the target object, so that the follow-up consultation information of the session requester can be responded to by the intelligent customer service, and the efficiency of information interaction is improved.
In an embodiment, in conjunction with fig. 2, as shown in fig. 6, when the advisory information does not include the target object, the information interaction method further includes:
s601, the server sends an object consultation interface corresponding to the consultation information to the session requester so that the session requester can select an object displayed by the object consultation interface.
Specifically, when the consultation information does not include the target object, the server may send an object consultation interface corresponding to the consultation information to the session requester, so that the session requester selects an object displayed by the object consultation interface. Therefore, the conversation requester can select the target object to be consulted, and the user experience is enriched.
The technical scheme provided by the embodiment at least has the following beneficial effects: as known from S601, when the consultation information does not include the target object, the server may transmit an object consultation interface corresponding to the consultation information to the session requester, so that the session requester selects an object displayed by the object consultation interface. Therefore, the conversation requester can select the target object to be consulted, the information interaction efficiency is improved, and the user experience is enriched.
The information interaction method provided by the embodiment of the disclosure can also be applied to a terminal.
As shown in fig. 7, when the information interaction method is applied to a terminal, the information interaction method may include S701-S702.
S701, the terminal responds to consultation operation executed by the session requester aiming at the target object, and generates a consultation instruction.
Specifically, in the process of displaying the multimedia resource, if the viewer account is interested in a target object in the displayed multimedia resource, the terminal may perform an advisory operation with respect to the target object. In this case, the viewer account is the session requestor. And the terminal responds to the consultation operation executed by the session requester aiming at the target object and generates a consultation instruction.
Illustratively, the anchor is explaining a certain article of clothing during the live broadcast. The viewer does not know the size of the garment when he or she wants to purchase it. Therefore, the audience can execute the triggering operation on the customer service control corresponding to the clothes commodity on the terminal and input the consultation information for consulting the clothes size. In this case, the terminal generates a consultation instruction in response to a consultation operation performed by the session requester with respect to the target object.
S702, the terminal responds to the consultation instruction and sends a first service session request to the server.
Wherein the first service session request includes consulting information; the first session creating request is used for requesting to create a session interface of a session object corresponding to the consultation information and the session requester, so that the session requester and the session object perform information interaction on the session interface.
Specifically, after a consultation operation is generated in response to a consultation operation performed by the session requester with respect to the target object, the terminal sends a first service session request to the server in response to the consultation operation.
The technical scheme provided by the embodiment at least has the following beneficial effects: from S701-S702, in the process of displaying the multimedia resource, if the viewer account is interested in a target object in the displayed multimedia resource, the terminal may perform an advisory operation with respect to the target object. In this case, the viewer account is the session requestor. And the terminal responds to the consultation operation executed by the session requester aiming at the target object and generates a consultation instruction. Subsequently, the terminal responds to the consultation instruction and sends a first service session request to the server so that the session requester and the session object perform information interaction on the session interface, and the session object can timely reply the consultation information of the session requester, and user experience is enriched.
In one embodiment, as shown in fig. 8, when the advisory information does not include the target object, the information interaction method further comprises:
s801, the terminal receives an object consultation interface which is sent by the server and corresponds to the consultation information.
Wherein the object advisory interface comprises at least one object.
Specifically, when the consultation information does not include the target object, the server may send an object consultation interface corresponding to the consultation information to the session requester, so that the session requester selects an object displayed by the object consultation interface. In this case, the terminal receives an object counseling interface corresponding to the counseling information transmitted from the server.
S802, the terminal responds to the selection operation executed by the session requester on the target object in the at least one object, and sends a second service session request to the server.
Wherein the second service session request comprises a target object; the second service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the target object, so that the session requester and the session object perform information interaction on the session interface.
Specifically, after receiving an object consultation interface corresponding to the consultation information and sent by the server, the terminal can send a second service session request to the server in response to a selection operation performed by the session requester on a target object in the at least one object, because the object consultation interface includes at least one object. Therefore, the server can determine the customer service corresponding to the target object according to the target object selected by the terminal, so that the customer service can reply the consultation information of the session requester in time, the information interaction efficiency is improved, and the user experience is enriched.
The technical scheme provided by the embodiment at least has the following beneficial effects: as known from S801-S802, when the consultation information does not include the target object, the server may transmit an object consultation interface corresponding to the consultation information to the session requester so that the session requester selects an object displayed by the object consultation interface. In this case, the terminal receives an object counseling interface corresponding to the counseling information transmitted from the server. After receiving the object consultation interface corresponding to the consultation information and sent by the server, the terminal can send a second service session request to the server in response to the selection operation of the session requester on the target object in the at least one object, because the object consultation interface comprises at least one object. Therefore, the server can determine the customer service corresponding to the target object according to the target object selected by the terminal, so that the customer service can reply the consultation information of the session requester in time, the information interaction efficiency is improved, and the user experience is enriched.
It is understood that, in practical implementation, the terminal/server according to the embodiments of the present disclosure may include one or more hardware structures and/or software modules for implementing the corresponding information interaction method, and these hardware structures and/or software modules may constitute an electronic device. Those of skill in the art will readily appreciate that the present disclosure can be implemented in hardware or a combination of hardware and computer software for implementing the exemplary algorithm steps described in connection with the embodiments disclosed herein. Whether a function is performed as hardware or computer software drives hardware depends upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present disclosure.
Based on such understanding, the embodiment of the present disclosure also provides an information interaction apparatus, which may be applied to a server. Fig. 9 shows a schematic structural diagram of an information interaction device provided by an embodiment of the present disclosure. As shown in fig. 9, the information interaction apparatus may include: a receiving unit 901, a processing unit 902 and a transmitting unit 903.
A receiving unit 901, configured to receive a service session request; the service session request includes advisory information. For example, in conjunction with fig. 2, the receiving unit 901 is configured to perform S201.
A processing unit 902, configured to determine a session object according to the consultation information. For example, in conjunction with fig. 2, the processing unit 902 is configured to execute S202.
And the sending unit 903 is configured to send a session interface with the session object to the session requester based on the session object, so that the session requester and the session object perform information interaction on the session interface. For example, in conjunction with fig. 2, the transmitting unit 903 is configured to execute S203.
Optionally, when the advisory information includes the target object, the processing unit 902 is specifically configured to:
and when the target object has the corresponding intelligent customer service, determining the intelligent customer service corresponding to the target object as a session object. For example, in conjunction with fig. 3, the processing unit 902 is configured to execute S301.
Optionally, the processing unit 902 is specifically configured to:
and when the target object does not have the corresponding intelligent customer service, determining the artificial customer service corresponding to the target object as a session object. For example, in conjunction with fig. 4, the processing unit 902 is configured to execute S401.
Optionally, the sending unit 903 is further configured to send a prompt message to a management account corresponding to the target object; the prompt message is used for prompting the creation of intelligent customer service corresponding to the target object. For example, in conjunction with fig. 5, the transmitting unit 903 is configured to perform S501.
Optionally, when the consultation information does not include the target object, the sending unit 903 is further configured to send an object consultation interface corresponding to the consultation information to the session requester, so that the session requester selects an object displayed by the object consultation interface. For example, in conjunction with fig. 6, the processing unit 902 is configured to execute S601.
In addition, the embodiment of the disclosure also provides an information interaction device, which can be applied to a terminal. Fig. 10 shows a schematic structural diagram of an information interaction device provided by an embodiment of the present disclosure. As shown in fig. 10, the information interaction apparatus may include: a processing unit 1001 and a transmitting unit 1002.
A processing unit 1001, configured to generate a consultation instruction in response to a consultation operation performed by the session requester with respect to the target object. For example, in conjunction with fig. 7, the processing unit 1001 is configured to execute S701.
A sending unit 1002, configured to send a first service session request to a server in response to the consultation instruction; the first service session request includes advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the consultation information, so that the session requester and the session object perform information interaction on the session interface. For example, in conjunction with fig. 7, the transmitting unit 1002 is configured to execute S701.
Optionally, when the advisory information does not include the target object, the information interacting device further includes: a receiving unit 1002;
a receiving unit 1002, configured to receive an object consultation interface corresponding to consultation information sent by a server; the object advisory interface includes at least one object. For example, in conjunction with fig. 8, the receiving unit 1002 is configured to perform S801.
A sending unit 1002, configured to send a second service session request to the server in response to a selection operation performed by the session requester on a target object of the at least one object; the second service session request includes a target object; the second service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the target object, so that the session requester and the session object perform information interaction on the session interface. For example, in conjunction with fig. 8, the transmitting unit 1002 is configured to execute S802.
As described above, the embodiments of the present disclosure may perform division of functional modules on a server/terminal according to the above method examples. The integrated module can be realized in a hardware form, and can also be realized in a software functional module form. In addition, it should be further noted that the division of the modules in the embodiments of the present disclosure is schematic, and is only a logic function division, and there may be another division manner in actual implementation. For example, the functional blocks may be divided for the respective functions, or two or more functions may be integrated into one processing block.
With regard to the information interaction apparatus in the foregoing embodiment, the specific manner in which each module performs operations and the beneficial effects thereof have been described in detail in the foregoing method embodiment, and are not described herein again.
The embodiment of the disclosure also provides a terminal, which can be a user terminal such as a mobile phone, a computer and the like. Fig. 11 shows a schematic structural diagram of a terminal provided in an embodiment of the present disclosure. The terminal, which may be an information exchange device, may include at least one processor 61, a communication bus 62, a memory 63, and at least one communication interface 64.
The processor 61 may be a Central Processing Unit (CPU), a micro-processing unit, an ASIC, or one or more integrated circuits for controlling the execution of programs according to the present disclosure.
The communication bus 62 may include a path that carries information between the aforementioned components.
The communication interface 64 may be any device, such as a transceiver, for communicating with other devices or communication networks, such as a server, an ethernet, a Radio Access Network (RAN), a Wireless Local Area Network (WLAN), etc.
The memory 63 may be, but is not limited to, a read-only memory (ROM) or other type of static storage device that may store static information and instructions, a Random Access Memory (RAM) or other type of dynamic storage device that may store information and instructions, an electrically erasable programmable read-only memory (EEPROM), a compact disc read-only memory (CD-ROM) or other optical disk storage, optical disk storage (including compact disc, laser disc, optical disc, digital versatile disc, blu-ray disc, etc.), magnetic disk storage media or other magnetic storage devices, or any other medium that can be used to carry or store desired program code in the form of instructions or data structures and that can be accessed by a computer. The memory may be self-contained and connected to the processing unit by a bus. The memory may also be integrated with the processing unit.
The memory 63 is used for storing application program codes for executing the disclosed solution, and is controlled by the processor 61. The processor 61 is configured to execute application program code stored in the memory 63 to implement the functions in the disclosed method.
In particular implementations, processor 61 may include one or more CPUs such as CPU0 and CPU1 in fig. 11, for example, as one embodiment.
In one embodiment, the information interaction device may include a plurality of processors, such as the processor 61 and the processor 65 in fig. 11. Each of these processors may be a single-core (single-CPU) processor or a multi-core (multi-CPU) processor. A processor herein may refer to one or more devices, circuits, and/or processing cores for processing data (e.g., computer program instructions).
In a specific implementation, the information interaction apparatus may further include an input device 66 and an output device 67, as an embodiment. The input device 66 communicates with the output device 67 and may accept user input in a variety of ways. For example, the input device 66 may be a mouse, a keyboard, a touch screen device or a sensing device, and the like. The output device 67 is in communication with the processor 61 and may display information in a variety of ways. For example, the output device 61 may be a Liquid Crystal Display (LCD), a Light Emitting Diode (LED) display device, or the like.
Those skilled in the art will appreciate that the configuration shown in fig. 11 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components may be used.
The embodiment of the disclosure also provides a server. Fig. 12 shows a schematic structural diagram of a server provided by an embodiment of the present disclosure. The server may be an information interaction device. The server, which may vary widely in configuration or performance, may include one or more processors 71 and one or more memories 72. At least one instruction is stored in the memory 72, and the at least one instruction is loaded and executed by the processor 71 to implement the information interaction method provided by the above-mentioned method embodiments. Of course, the server may also have components such as a wired or wireless network interface, a keyboard, and an input/output interface, so as to perform input/output, and the server may also include other components for implementing the functions of the device, which are not described herein again.
The present disclosure also provides an information interaction system, which includes a terminal and a server;
the server is configured to execute the information interaction methods shown in fig. 2 to fig. 6.
The terminal is configured to execute the information interaction method shown in fig. 7 to 8.
The present disclosure also provides a computer-readable storage medium including instructions stored thereon, which, when executed by a processor of a computer device, enable a computer to perform the information interaction method provided by the above-described illustrated embodiment. For example, the computer readable storage medium may be a memory 63 comprising instructions executable by the processor 61 of the terminal to perform the above described method. Also for example, the computer readable storage medium may be a memory 72 comprising instructions executable by a processor 71 of the server to perform the above-described method. Alternatively, the computer readable storage medium may be a non-transitory computer readable storage medium, for example, which may be a ROM, a RAM, a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
The present disclosure also provides a computer program product, which includes computer instructions, when the computer instructions are executed on a server, the server executes the information interaction method shown in any of the above-mentioned fig. 2 to fig. 6.
The present disclosure also provides a computer program product, which includes computer instructions, when the computer instructions are run on a terminal, the terminal is caused to execute the information interaction method shown in any one of fig. 7 to 8.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This disclosure is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.
Claims (10)
1. An information interaction method, comprising:
receiving a service session request; the service session request comprises advisory information;
determining a session object according to the consultation information;
and sending a session interface with the session object to a session requester based on the session object so that the session requester and the session object perform information interaction on the session interface.
2. The information interaction method of claim 1, wherein when the counseling information includes a target object, the determining a session object according to the counseling information includes:
and when the target object has the corresponding intelligent customer service, determining the intelligent customer service corresponding to the target object as the session object.
3. An information interaction method, comprising:
generating a consultation instruction in response to a consultation operation performed by the session requester on the target object;
sending a first service session request to a server in response to the consultation instruction; the first service session request comprises advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the consultation information, so that the session requester and the session object perform information interaction on the session interface.
4. An information interaction apparatus, comprising: a receiving unit, a processing unit and a transmitting unit;
the receiving unit is used for receiving a service session request; the service session request comprises advisory information;
the processing unit is used for determining a session object according to the consultation information;
the sending unit is used for sending a session interface with the session object to a session requester based on the session object so as to enable the session requester and the session object to perform information interaction on the session interface.
5. An information interaction apparatus, comprising: a processing unit and a transmitting unit;
the processing unit is used for responding to consultation operation executed by the session requester aiming at the target object and generating a consultation instruction;
the sending unit is used for responding to the consultation instruction and sending a first service session request to a server; the first service session request comprises advisory information; the first service session request is used for requesting to create a session interface of a session object corresponding to the session requester and the consultation information, so that the session requester and the session object perform information interaction on the session interface.
6. An information interaction system, comprising: a server and a terminal;
the server, which is used for executing the information interaction method of claim 1 or 2;
the terminal, configured to execute the information interaction method according to claim 3.
7. A server, characterized in that the server comprises:
a processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the information interaction method of claim 1 or 2.
8. A terminal, characterized in that the terminal comprises:
a processor;
a memory for storing the processor-executable instructions;
wherein the processor is configured to execute the instructions to implement the information interaction method of claim 3.
9. A computer-readable storage medium having instructions stored thereon, wherein the instructions in the computer-readable storage medium, when executed by a processor of a server, enable the server to perform the information interaction method of claim 1 or 2;
alternatively, the first and second electrodes may be,
the instructions in the computer-readable storage medium, when executed by a processor of a terminal, enable the terminal to perform the information interaction method of claim 3.
10. A computer program product comprising instructions that, when run on a server, cause the server to perform the information interaction method of claim 1 or 2;
alternatively, the first and second electrodes may be,
the instructions, when executed on a terminal, cause the terminal to perform the information interaction method of claim 3.
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