CN113537944A - Method and device for generating business instruction, electronic equipment and readable storage medium - Google Patents
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Abstract
The application relates to the technical field of computers, and discloses a method for generating a business instruction, which is applied to a server and comprises the following steps: acquiring communication message data; performing intention identification on communication message data to obtain service information corresponding to the communication message data; and acquiring an alternative service instruction according to the service information. And performing intention identification on the acquired communication message data to acquire service information corresponding to the communication message data, and acquiring an alternative service instruction according to the service information. Therefore, compared with the prior art, the method and the device do not need a user to manually write the service instruction according to the communication message, reduce the time for writing the service instruction and improve the office efficiency. The application also discloses a device, an electronic device and a readable storage medium for generating the business instruction.
Description
Technical Field
The present application relates to the field of computer technologies, and for example, to a method and an apparatus for generating a service instruction, an electronic device, and a readable storage medium.
Background
At present, with the continuous acceleration of enterprise transformation to digital, instant messaging software and business system have become indispensable tools for many enterprises. Each enterprise manages work services using different business systems, for example, Customer Relationship Management (CRM) system, staff Management (employee Management) system, corporate finance Management (fis) system, Office Automation (OA) system, and the like. Each business system is provided with a special business interface and a business instruction and is managed by staff with corresponding business knowledge. Meanwhile, the enterprise staff sends communication information through the instant communication software to exchange work services, selects a corresponding service system according to the service requirements of the communication information, and then enters a service interface and a service module corresponding to the service requirements to compile, operate and execute service instructions.
In the process of implementing the embodiments of the present disclosure, it is found that at least the following problems exist in the related art:
in the prior art, staff manually compile service instructions according to communication information, a large amount of time needs to be consumed, and the office efficiency is low.
Disclosure of Invention
The following presents a simplified summary in order to provide a basic understanding of some aspects of the disclosed embodiments. This summary is not an extensive overview nor is intended to identify key/critical elements or to delineate the scope of such embodiments but rather as a prelude to the more detailed description that is presented later.
The embodiment of the disclosure provides a method and a device for generating a business instruction, electronic equipment and a readable storage medium, so as to improve office efficiency.
In some embodiments, a method for generating a service instruction is applied to a server, and the method includes: acquiring communication message data; performing intention identification on the communication message data to obtain service information corresponding to the communication message data; and acquiring an alternative service instruction according to the service information.
In some embodiments, the apparatus for generating a service instruction is applied to a server, and the apparatus includes: the communication message data acquisition module is configured to acquire communication message data; the intention identification module is configured to identify the intention of the communication message data and obtain service information corresponding to the communication message data; and the alternative service instruction acquisition module is configured to acquire an alternative service instruction according to the service information.
In some embodiments, the electronic device comprises a processor and a memory storing program instructions, the processor being configured to perform the above-described method for generating business instructions when executing the program instructions.
In some embodiments, the readable storage medium stores program instructions that, when executed, perform the above-described method for generating business instructions.
The method and the device for generating the service instruction, the electronic device and the readable storage medium provided by the embodiment of the disclosure can achieve the following technical effects: and performing intention identification on the acquired communication message data to acquire service information corresponding to the communication message data, and acquiring an alternative service instruction according to the service information. Therefore, compared with the prior art, the method and the device do not need a user to manually write the service instruction according to the communication message, reduce the time for writing the service instruction and improve the office efficiency.
The foregoing general description and the following description are exemplary and explanatory only and are not restrictive of the application.
Drawings
One or more embodiments are illustrated by way of example in the accompanying drawings, which correspond to the accompanying drawings and not in limitation thereof, in which elements having the same reference numeral designations are shown as like elements and not in limitation thereof, and wherein:
fig. 1 is a schematic diagram of a method for generating a service instruction according to an embodiment of the present disclosure;
fig. 2 is a schematic diagram of another method for generating service instructions provided by an embodiment of the present disclosure;
fig. 3 is a timing diagram of a method for generating service instructions according to an embodiment of the present disclosure;
fig. 4 is a schematic diagram of an apparatus for generating service instructions according to an embodiment of the present disclosure;
fig. 5 is a schematic diagram of an electronic device provided by an embodiment of the disclosure.
Detailed Description
So that the manner in which the features and elements of the disclosed embodiments can be understood in detail, a more particular description of the disclosed embodiments, briefly summarized above, may be had by reference to the embodiments, some of which are illustrated in the appended drawings. In the following description of the technology, for purposes of explanation, numerous details are set forth in order to provide a thorough understanding of the disclosed embodiments. However, one or more embodiments may be practiced without these details. In other instances, well-known structures and devices may be shown in simplified form in order to simplify the drawing.
The terms "first," "second," and the like in the description and in the claims, and the above-described drawings of embodiments of the present disclosure, are used for distinguishing between similar elements and not necessarily for describing a particular sequential or chronological order. It should be understood that the data so used may be interchanged under appropriate circumstances such that embodiments of the present disclosure described herein may be made. Furthermore, the terms "comprising" and "having," as well as any variations thereof, are intended to cover non-exclusive inclusions.
The term "plurality" means two or more unless otherwise specified.
In the embodiment of the present disclosure, the character "/" indicates that the preceding and following objects are in an or relationship. For example, A/B represents: a or B.
The term "and/or" is an associative relationship that describes objects, meaning that three relationships may exist. For example, a and/or B, represents: a or B, or A and B.
The term "correspond" may refer to an association or binding relationship, and a corresponds to B refers to an association or binding relationship between a and B.
With reference to fig. 1, an embodiment of the present disclosure provides a method for generating a service instruction, which is applied to a server, and the method includes:
step S101, a server side obtains communication message data;
step S102, the server identifies the intention of the communication message data to obtain the service information corresponding to the communication message data;
and step S103, the server side acquires an alternative service instruction according to the service information.
By adopting the method for generating the service instruction provided by the embodiment of the disclosure, the intention identification is performed on the acquired communication message data, the service information corresponding to the communication message data is acquired, and the alternative service instruction is acquired according to the service information. Therefore, compared with the prior art, the method and the device do not need a user to manually write the service instruction according to the communication message, reduce the time for writing the service instruction and improve the office efficiency.
Optionally, the obtaining, by the server, communication message data includes: the server side obtains communication message data in IM (Instant Messaging) software. Optionally, the IM software is WeChat, Enterprise WeChat, QQ, nail, TIM (Tencent office social software), Teams (Microsoft team meeting collaboration software), Skype (Microsoft instant messenger software), Zoom (Washington meeting software), or the like.
Optionally, the communication message data includes message text data, sender, recipient, sending time, and the like.
Optionally, the service information corresponding to the communication message data includes a service type, a service requirement, a target person, an executive person, and the like.
Optionally, the method for identifying the intention of the communication message data by the server side to obtain the service information corresponding to the communication message data includes: extracting and combining message text data, a sender, a receiver, sending time and other elements in the communication message data through a preset intention identification rule to obtain service identification data; inputting the service identification data into a preset intention identification model to obtain a model output result; and determining the output result of the model as the service information corresponding to the communication message data. Optionally, the intention recognition model is obtained by: acquiring sample communication message data, extracting and combining message text data, a sender, a receiver, sending time and other elements in the sample communication message data through a preset intention identification rule, and acquiring service identification sample data; inputting the service identification sample data into a preset neural network model for training to obtain an intention identification model. Optionally, the preset neural network model is an SVM (Support Vector Machine) model. Optionally, the intent recognition rules are customized according to business needs of the enterprise itself.
Optionally, the step of obtaining, by the server, the alternative service instruction according to the service information includes: the server side obtains a first instruction compiling rule corresponding to the service information; and the server generates an alternative service instruction through the first instruction writing rule.
Optionally, the obtaining, by the server, a first instruction writing rule corresponding to the service information includes: the server side searches for alternative service information which is the same as the service information in a preset service system information database; under the condition that the alternative service information which is the same as the service information is found, the service end acquires service system information corresponding to the alternative service information; the business system information database stores the corresponding relation between the alternative business information and the business system information; the server side obtains a second instruction writing rule of the service system information; and the server side determines the second instruction writing rule as a first instruction writing rule corresponding to the service information.
Optionally, in response to that the alternative service information identical to the service information is not found, the server side acquires the next piece of communication message data; the server identifies the intention of the next communication message data to obtain the service information corresponding to the next communication message data; and the server side acquires the alternative service instruction of the next communication message data according to the service information corresponding to the next communication message data. In this way, the alternative service information which is the same as the service information is searched in the service system information database, so that whether the service information is in the service range supporting the generation of the service instruction is determined, and under the condition that the alternative service information which is the same as the service information is not searched, namely the service information is not in the service range supporting the generation of the service instruction, the generation of the service instruction is stopped, and the service instruction is generated according to the next piece of communication message data.
Optionally, the second instruction writing rule for the server to obtain the service system information includes: the server side matches a second instruction compiling rule corresponding to the service system information in a preset instruction compiling rule database; the command writing rule database stores the corresponding relation between the service system information and the second command writing rule.
In some embodiments, the employee a sends "please help me to activate the knowledge Management authority of the KM (knowledge Management) system" to the employee B through the enterprise WeChat, and the server acquires the communication message data of the communication message in the enterprise WeChat, that is, the message text data of the communication message data is "please help me to activate the knowledge Management authority of the KM system", the sender is the employee a, and the receiver is the employee B. The server identifies the intention of the communication message data, and obtains service information corresponding to the communication message data, namely, the service type is a KM system, the service requirement is the opening of the knowledge management authority, the target person is employee A, and the executive person is employee B. The method comprises the steps that a server side searches alternative service information which is the same as service information in a service system information database, under the condition that the alternative service information which is the same as the service information is found, the server side obtains that the service system information which corresponds to the alternative service information is an OA system, obtains a second instruction writing rule which corresponds to the OA system, determines the second instruction writing rule of the OA system as a first instruction writing rule which corresponds to the service information, and generates an alternative service instruction which corresponds to the service information according to the first instruction writing rule which corresponds to the service information, wherein the alternative service instruction is' confirmed by staff B: open the knowledge management authority of the KM system for employee a in the OA system ".
Optionally, after the server obtains the alternative service instruction according to the service information, the method further includes: the server side obtains a user service instruction corresponding to the alternative service instruction; and the server side sends the user service instruction to a service system corresponding to the user service instruction, and triggers the service system to execute the user service instruction.
Optionally, the step of obtaining, by the server, the user service instruction corresponding to the alternative service instruction includes: the server side sends an alternative service instruction to the client side, and triggers the client side to acquire and feed back a user service instruction corresponding to the alternative service instruction; and the server receives the user service instruction fed back by the client. Therefore, the server side sends the alternative service instruction to the client side, the client side is triggered to acquire the user service instruction corresponding to the alternative service instruction and feed back the user service instruction, the user can look up and confirm the alternative service instruction through the client side, and the situation that the alternative service instruction does not meet the user requirement is avoided.
In some embodiments, the server sends an alternative service instruction to the client; the client displays an alternative service instruction sent by the server; under the condition that the client receives user confirmation information corresponding to the alternative service instruction input by the user, the client determines the alternative service instruction as a user service instruction and feeds back the user service instruction to the server; under the condition that the client receives user modification information corresponding to the alternative service instruction input by the user, the client acquires the modification service instruction input by the user, determines the modification service instruction as the user service instruction, and feeds back the user service instruction to the server. Therefore, the user can conveniently look up, confirm and modify the alternative service instruction through the client, the situation that the alternative service instruction does not meet the user requirement is avoided, and the method is more humanized.
Optionally, the service system information includes a service system and an open interface of the service system. Optionally, the service system of the service system information is determined as the service system corresponding to the user service instruction. Therefore, a user does not need to select a service system for executing the user service instruction and an interface of the service system, the selection time is reduced, and the working efficiency is further improved.
Optionally, the service end sends the user service instruction to a service system corresponding to the user service instruction, triggers the service system to execute the user service instruction, and sends an execution result to the client. Therefore, the service system sends the execution result to the client, and a user can track the condition that the service system executes the user service instruction through the client conveniently.
In some embodiments, with reference to fig. 2, an embodiment of the present disclosure provides a method for generating a service instruction, which is applied to a server, and the method includes:
step S201, a server side obtains communication message data;
step S202, the server identifies the intention of the communication message data to obtain the service information corresponding to the communication message data;
step S203, the server judges whether the alternative service information which is the same as the service information is found in a preset service system information database; if yes, go to step S204; if not, returning to execute the step S201;
step S204, the server side obtains service system information corresponding to the alternative service information;
step S205, the server side obtains a second instruction writing rule of the service system information, and determines the second instruction writing rule as a first instruction writing rule corresponding to the service information;
step S206, the server generates an alternative service instruction according to a first instruction writing rule corresponding to the service information;
step S207, the server side sends an alternative service instruction to the client side;
and step S208, the server receives the user service instruction corresponding to the alternative service instruction obtained and fed back by the client, sends the user service instruction to the service system corresponding to the user service instruction, triggers the service system to execute the user service instruction and sends an execution result to the client.
As shown in fig. 3, an embodiment of the present disclosure provides a method for generating a service instruction, including:
step S301, a server side acquires communication message data;
step S302, the server identifies the intention of the communication message data to obtain the service information corresponding to the communication message data;
step S303, the server side searches for alternative service information which is the same as the service information in a preset service system information database;
step S304, under the condition that the alternative service information same as the service information is found, the service end obtains service system information corresponding to the alternative service information;
step S305, the server side obtains a second instruction writing rule of the service system information, and determines the second instruction writing rule as a first instruction writing rule corresponding to the service information;
step S306, the server side generates an alternative service instruction according to a first instruction writing rule corresponding to the service information;
step S307, the server sends an alternative service instruction to the client;
step S308, the client receives the alternative service instruction sent by the server and acquires a user service instruction corresponding to the alternative service instruction;
step S309, the client sends a user service instruction corresponding to the alternative service instruction to the server;
step S310, the server receives a user service instruction corresponding to the alternative service instruction fed back by the client, and sends the user service instruction to a service system corresponding to the user service instruction;
step S311, the service system receives the user service instruction sent by the server and executes the user service instruction;
step S312, the service system sends the execution result to the client.
By adopting the method for generating the service instruction provided by the embodiment of the disclosure, the service information corresponding to the communication message data is obtained by performing intention identification on the obtained communication message data, the alternative service instruction is obtained according to the service information, the user service instruction corresponding to the alternative service instruction is obtained, the user service instruction is sent to the corresponding service system, and the service system executes the user service instruction. Compared with the prior art, the method has the advantages that the staff is not required to manually write the service instruction according to the communication message, the user is not required to select the service system corresponding to the instruction, the communication information is processed in real time, the service processing time is reduced, the office efficiency is improved, the method is applied to the service instruction recommendation technology of the enterprise, the service instruction is recommended for the user in a personalized manner, the learning cost of the user on the service instruction and the service system is reduced, and meanwhile, the cooperation capability among the staff of the enterprise is improved.
Optionally, the server is a computer, a smart phone, a tablet computer, a server, or the like. Optionally, the client is a computer, a smart phone, a tablet computer, or the like.
Referring to fig. 4, an apparatus for generating a service command, applied to a server, includes a communication message data obtaining module 401, an intention identifying module 402, and an alternative service command obtaining module 403. The communication message data acquisition module 401 is configured to acquire communication message data. The intention identifying module 402 is configured to identify the intention of the communication message data, and obtain service information corresponding to the communication message data. The alternative service instruction obtaining module 403 is configured to obtain an alternative service instruction according to the service information.
By adopting the device for generating the service instruction provided by the embodiment of the disclosure, the intention identification is performed on the acquired communication message data, the service information corresponding to the communication message data is acquired, and the alternative service instruction is acquired according to the service information. Therefore, compared with the prior art, the method and the device do not need a user to manually write the service instruction according to the communication message, reduce the time for writing the service instruction and improve the office efficiency.
Optionally, the alternative service instruction obtaining module is configured to obtain the alternative service instruction according to the service information by: acquiring a first instruction compiling rule corresponding to the service information; and generating an alternative service instruction through the first instruction writing rule.
Optionally, the alternative service instruction obtaining module is configured to obtain the first instruction writing rule corresponding to the service information by the following method, including: searching alternative service information which is the same as the service information in a preset service system information database; the service system information database stores the corresponding relation between a plurality of candidate service information and the service system information; under the condition that the alternative service information identical to the service information is found, service system information corresponding to the alternative service information is obtained; acquiring a second instruction writing rule of the service system information; and determining the second instruction writing rule as the first instruction writing rule corresponding to the service information.
Optionally, the apparatus for generating a service instruction further includes: the user service instruction acquisition module is used for acquiring a user service instruction corresponding to the alternative service instruction; and the sending module is used for sending the user service instruction to the service system corresponding to the user service instruction and triggering the service system to execute the user service instruction.
As shown in fig. 5, an embodiment of the present disclosure provides an electronic device including a processor (processor)500 and a memory (memory) 501. Optionally, the apparatus may also include a Communication Interface 502 and a bus 503. The processor 500, the communication interface 502, and the memory 501 may communicate with each other via a bus 503. Communication interface 502 may be used for information transfer. The processor 500 may call the logic instructions in the memory 501 to perform the method for generating business instructions of the above embodiments.
In addition, the logic instructions in the memory 501 may be implemented in the form of software functional units and may be stored in a computer readable storage medium when the logic instructions are sold or used as independent products.
The memory 501 is a computer-readable storage medium, and can be used for storing software programs, computer-executable programs, such as program instructions/modules corresponding to the methods in the embodiments of the present disclosure. The processor 500 executes functional applications and data processing by executing program instructions/modules stored in the memory 501, i.e. implements the method for generating business instructions in the above embodiments.
The memory 501 may include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal device, and the like. Further, the memory 501 may include a high-speed random access memory and may also include a nonvolatile memory.
Optionally, the electronic device is a computer, a smartphone, a tablet computer, a server, or the like. The electronic equipment obtains the service information corresponding to the communication message data by performing intention identification on the obtained communication message data, and obtains the alternative service instruction according to the service information. Therefore, compared with the prior art, the method and the device do not need a user to manually write the service instruction according to the communication message, reduce the time for writing the service instruction and improve the office efficiency.
The embodiment of the disclosure provides a readable storage medium, which stores program instructions, and when the program instructions are executed, the method for generating service instructions is executed.
By adopting the readable storage medium provided by the embodiment of the disclosure, the intention identification is carried out on the obtained communication message data, the service information corresponding to the communication message data is obtained, and the alternative service instruction is obtained according to the service information. Therefore, compared with the prior art, the method and the device do not need a user to manually write the service instruction according to the communication message, reduce the time for writing the service instruction and improve the office efficiency.
The disclosed embodiments provide a computer program product comprising a computer program stored on a computer readable storage medium, the computer program comprising program instructions which, when executed by a computer, cause the computer to perform the above-described method for generating business instructions.
The readable storage medium described above may be a transitory computer readable storage medium or a non-transitory computer readable storage medium.
The technical solution of the embodiments of the present disclosure may be embodied in the form of a software product, where the computer software product is stored in a storage medium and includes one or more instructions to enable a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method of the embodiments of the present disclosure. And the aforementioned storage medium may be a non-transitory storage medium comprising: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes, and may also be a transient storage medium.
The above description and drawings sufficiently illustrate embodiments of the disclosure to enable those skilled in the art to practice them. Other embodiments may incorporate structural, logical, electrical, process, and other changes. The examples merely typify possible variations. Individual components and functions are optional unless explicitly required, and the sequence of operations may vary. Portions and features of some embodiments may be included in or substituted for those of others. Furthermore, the words used in the specification are words of description only and are not intended to limit the claims. As used in the description of the embodiments and the claims, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. Similarly, the term "and/or" as used in this application is meant to encompass any and all possible combinations of one or more of the associated listed. Furthermore, the terms "comprises" and/or "comprising," when used in this application, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. Without further limitation, an element defined by the phrase "comprising an …" does not exclude the presence of other like elements in a process, method or apparatus that comprises the element. In this document, each embodiment may be described with emphasis on differences from other embodiments, and the same and similar parts between the respective embodiments may be referred to each other. For methods, products, etc. of the embodiment disclosures, reference may be made to the description of the method section for relevance if it corresponds to the method section of the embodiment disclosure.
Those of skill in the art would appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software may depend upon the particular application and design constraints imposed on the solution. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the disclosed embodiments. It can be clearly understood by the skilled person that, for convenience and brevity of description, the specific working processes of the system, the apparatus and the unit described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the embodiments disclosed herein, the disclosed methods, products (including but not limited to devices, apparatuses, etc.) may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units may be merely a logical division, and in actual implementation, there may be another division, for example, multiple units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form. The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to implement the present embodiment. In addition, functional units in the embodiments of the present disclosure may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The flowchart and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to embodiments of the present disclosure. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). In some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. In the description corresponding to the flowcharts and block diagrams in the figures, operations or steps corresponding to different blocks may also occur in different orders than disclosed in the description, and sometimes there is no specific order between the different operations or steps. For example, two sequential operations or steps may in fact be executed substantially concurrently, or they may sometimes be executed in the reverse order, depending upon the functionality involved. Each block of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations, can be implemented by special purpose hardware-based systems that perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
Claims (10)
1. A method for generating a service instruction is applied to a server and comprises the following steps:
acquiring communication message data;
performing intention identification on the communication message data to obtain service information corresponding to the communication message data;
and acquiring an alternative service instruction according to the service information.
2. The method of claim 1, wherein obtaining the alternative service instruction according to the service information comprises:
acquiring a first instruction writing rule corresponding to the service information;
and generating the alternative service instruction through the first instruction writing rule.
3. The method according to claim 2, wherein obtaining the first command writing rule corresponding to the service information comprises:
searching alternative service information which is the same as the service information in a preset service system information database; the business system information database stores a plurality of corresponding relations between the alternative business information and the business system information;
under the condition that the alternative service information which is the same as the service information is found, service system information corresponding to the alternative service information is obtained;
acquiring a second instruction writing rule of the service system information;
and determining the second instruction writing rule as the first instruction writing rule corresponding to the service information.
4. The method according to any one of claims 1 to 3, wherein after acquiring the alternative service instruction according to the service information, the method further comprises:
acquiring a user service instruction corresponding to the alternative service instruction;
and sending the user service instruction to a service system corresponding to the user service instruction, and triggering the service system to execute the user service instruction.
5. An apparatus for generating a service instruction, applied to a server, includes:
the communication message data acquisition module is configured to acquire communication message data;
the intention identification module is configured to identify the intention of the communication message data and obtain service information corresponding to the communication message data;
and the alternative service instruction acquisition module is configured to acquire an alternative service instruction according to the service information.
6. The apparatus according to claim 5, wherein the alternative service instruction obtaining module is configured to obtain an alternative service instruction according to the service information by:
acquiring a first instruction writing rule corresponding to the service information;
and generating the alternative service instruction through the first instruction writing rule.
7. The apparatus according to claim 6, wherein the alternative service instruction obtaining module is configured to obtain the first instruction writing rule corresponding to the service information by:
searching alternative service information which is the same as the service information in a preset service system information database; the business system information database stores a plurality of corresponding relations between the alternative business information and the business system information;
under the condition that the alternative service information which is the same as the service information is found, service system information corresponding to the alternative service information is obtained;
acquiring a second instruction writing rule of the service system information;
and determining the second instruction writing rule as the first instruction writing rule corresponding to the service information.
8. The apparatus of any one of claims 5 to 7, further comprising:
the user service instruction acquisition module is used for acquiring a user service instruction corresponding to the alternative service instruction;
and the sending module is used for sending the user service instruction to a service system corresponding to the user service instruction and triggering the service system to execute the user service instruction.
9. An electronic device comprising a processor and a memory storing program instructions, wherein the processor is configured to perform the method for generating service instructions of any of claims 1 to 4 when executing the program instructions.
10. A readable storage medium storing program instructions, which when executed perform the method for generating service instructions of any of claims 1 to 4.
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