CN113537527A - Intelligent operation and maintenance management system and method based on Internet of things - Google Patents
Intelligent operation and maintenance management system and method based on Internet of things Download PDFInfo
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Abstract
The invention relates to the technical field of operation and maintenance management, and discloses an intelligent operation and maintenance management system and method based on the Internet of things. The sensor through the fault detection module detects various parameters of equipment, judges whether the equipment is abnormal or not, then gives the abnormal condition to the fault analysis module, the fault analysis module analyzes the fault problem, searches for a corresponding solution through the solution module, simultaneously, the model acquisition module acquires a model of the equipment, packs the problem, the solution and the model of the equipment to generate an order, the order module distributes the order to the operation and maintenance terminal, and the operation and maintenance personnel can select to receive the order through the operation and maintenance terminal. The invention enables operation and maintenance personnel to know the fault problem without going to the site, reduces the labor cost of operation and maintenance service and improves the efficiency.
Description
Technical Field
The invention relates to the field of operation and maintenance management, and particularly discloses an intelligent operation and maintenance management system based on the Internet of things.
Background
With the deep development of the internet of things, the oil and gas ground production monitoring system gradually runs online, the traditional management mode is changed, the dependence degree of oil field production on an information system and acquisition equipment is higher and higher, the oil field production is gradually developed towards large-scale, high-speed and intelligent directions, the number of equipment systems is more and more, the technical content is higher and higher, the complexity is continuously upgraded, but the contradiction is that the traditional operation maintenance mode is still adopted in the operation maintenance mode, generally, after the equipment breaks down, the fault is manually checked on site, the fault problem is determined, then the solution is determined, but the process period is too long, and the equipment fault cannot be timely processed. The operation and maintenance efficiency is low, and meanwhile, a certain operation and maintenance team needs to be configured, so that the labor cost is high.
Disclosure of Invention
The invention aims to provide an intelligent operation and maintenance management system based on the Internet of things, and solves the problems of high operation and maintenance cost and low efficiency at present.
The basic scheme provided by the invention is as follows: the intelligent operation and maintenance management system based on the Internet of things comprises a fault detection module, a fault analysis module, a solution module, an order module and an operation and maintenance terminal;
the fault detection module comprises a sensor and a judgment module, and is used for detecting various parameters of the equipment through the sensor and judging whether the equipment has a fault according to the detected parameters;
the fault analysis module is used for analyzing equipment faults when the fault detection module detects that the equipment has faults, generating equipment fault problems and submitting the equipment fault problems to the solution module;
the solution module receives the equipment fault problem, searches a solution through big data, packages the fault problem and the solution, generates an order and submits the order to the order module;
the order module comprises an order issuing module and an order confirming module;
the order issuing module receives the order submitted by the solution module and issues the order to the operation and maintenance terminal;
a confirmation module for confirming completion of the order;
and the operation and maintenance terminal selects to receive the orders issued by the order issuing module, the operation and maintenance terminals are multiple, and one order can be received by only one operation and maintenance terminal.
The principle and the advantages of the invention are as follows: each item parameter through sensor check out test set, when the equipment parameter takes place unusually, confirm the trouble problem, look for corresponding solution, then with problem and solution generation order, the user at fortune dimension terminal is fortune dimension personnel, fortune dimension personnel can tentatively know the problem and the solution that equipment took place through fortune dimension terminal, judge whether oneself can solve this problem and connect the order, go to the scene after connecting the order and carry out fortune dimension service, after the service is accomplished, confirm by submitting the order side. Compared with the prior art, the operation and maintenance personnel do not need to go to the site to troubleshoot faults, when the equipment has faults, the fault reasons are directly analyzed, a solution is found, orders are issued to the operation and maintenance personnel, the labor cost required by operation and maintenance services is reduced, the faults and preliminary solutions of the equipment are known before the site, the operation and maintenance personnel are helped to judge whether the faults can be solved or not, if the orders can be accepted, the orders can be accepted by other operation and maintenance personnel, the situation that the faults cannot be solved after the operation and maintenance personnel arrive at the site is prevented, the operation and maintenance personnel are informed to carry out treatment before the operation and maintenance personnel are further improved.
And the system further comprises a model acquisition module which is used for acquiring and modeling the 3D model of the fault sending equipment, marking the fault position and packaging the fault position together with the fault problem and the fault solution.
The fault equipment is modeled and the fault part is marked, and operation and maintenance personnel can observe the fault equipment on the operation and maintenance terminal before reaching the site, so that a solution is further determined, and the operation and maintenance efficiency is improved.
Furthermore, the operation and maintenance terminal also comprises a remote control module and a part scheduling module;
the remote control module is used for remotely allocating the parameters of the fault equipment at the operation and maintenance terminal;
and the part scheduling module is used for searching a third party supplier near the fault equipment and purchasing the part from the third party supplier.
Through the remote control module, the operation and maintenance personnel can debug the parameters of equipment at the operation and maintenance terminal, can know the fault situation more to the wrong problem of some parameter settings, need not go to the scene alright solve.
The operation and maintenance personnel judge the required parts according to the equipment faults, and purchase the parts to a third party supplier before arriving at the site through the part scheduling module, so that the operation and maintenance efficiency is further improved.
Further, the order module further comprises an area dividing module, which is used for sequentially dividing the areas outwards by increasing the radius with the geographical position of the fault equipment as the center, the order issuing module preferentially issues the order to the operation and maintenance terminal in the area close to the fault equipment, the waiting time is set, and the order is issued to the operation and maintenance terminal in the next area after the waiting time.
And the operation and maintenance terminal close to the fault equipment is searched to issue the order by adopting a proximity principle, so that the operation and maintenance service efficiency is improved.
Further, the order module further comprises an order grade evaluation module, and the operation and maintenance terminal further comprises a service recording module and a service grade evaluation module;
the order grade evaluation module is used for dividing the order into an SS grade, an S grade, an A grade, a B grade and a C grade according to the fault difficulty from difficulty to easiness;
the service recording module is used for recording the time spent from the order receiving to the order completing and recording the order completing condition by combining the order grade;
and the service level evaluation module is used for evaluating service levels for the operation and maintenance personnel, binding the service levels of the operation and maintenance personnel with the operation and maintenance terminals of the operation and maintenance personnel, and improving the service levels according to the order completion condition of the service recording module, wherein the service levels correspond to the order levels and are divided into SS level, S level, A level, B level and C level from high to low, and the initial service level is C level.
And (4) making an order grade and a service grade, and improving the service grade by the operation and maintenance personnel through the completion condition of completing the order, so that the operation and maintenance personnel are encouraged to accept more orders.
Further, when the order is issued by the order issuing module, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel of the corresponding service level according to the order level, waiting time is set, and after the waiting time is over, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel of the higher service level.
According to the order level, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel with the corresponding service level, and when no person takes the order, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel with the higher level, so that the operation and maintenance personnel with lower capacity can be prevented from accepting the order with high difficulty or the order with low difficulty can be taken in a rush.
Further, the operation and maintenance terminal also comprises a live broadcast module, and an image shooting module and an image receiving module;
the image shooting module is used for shooting the image of the operation and maintenance personnel in the processing process when the service level of the operation and maintenance personnel receiving the order is higher than the order level of the order;
the live broadcast module is used for acquiring the shot images of the processing process in real time and sending the images of the processing process to other operation and maintenance personnel of which the service levels correspond to the order levels of the orders;
and the image receiving module is used for receiving the image sent by the live broadcast module.
When the operation and maintenance personnel execute the order with the order level lower than the service level of the operation and maintenance personnel, the image of the order processed by the operation and maintenance personnel is shot through the image shooting module, the image is sent to other operation and maintenance personnel with the service level corresponding to the order level of the order through the live broadcast module, and the other operation and maintenance personnel receive the image through the image receiving module of the operation and maintenance terminal, so that the other operation and maintenance personnel learn the processing mode of the operation and maintenance personnel, and the teaching effect is achieved. And because other operation and maintenance personnel watch the processing process of the operation and maintenance personnel during other processing, the operation and maintenance personnel with high service level can not fall off to be careless and can deal with the problem when the operation and maintenance personnel with low order level process the order.
The intelligent operation and maintenance management method based on the Internet of things uses the intelligent operation and maintenance management system based on the Internet of things, and comprises the following steps:
s100: detecting and recording equipment parameters;
s101: judging whether the equipment parameters are abnormal or not;
s102: judging equipment faults according to the abnormal parameters, and searching a solution;
s103: collecting a 3D model of fault equipment and marking a fault part;
s104: packaging the fault problem, the solution and the fault equipment model, and issuing an order;
s105: the operation and maintenance personnel receive the order through the operation and maintenance terminal and carry out preliminary diagnosis remotely;
s106: purchasing a part from a third party supplier;
s107: the operation and maintenance personnel go to the site to process the fault;
s108: completion is confirmed after the order is completed.
The method comprises the steps of determining the fault problem of the equipment by detecting parameters of the equipment, searching a corresponding solution according to the fault problem, simultaneously acquiring a 3D model of the equipment, packaging the fault problem, the solution and the 3D model to generate an order, and issuing the order. And the operation and maintenance personnel receive the order, purchase the parts and go to the site to process the fault. Compared with the prior art, the operation and maintenance personnel do not need to go to the site to troubleshoot faults, the labor cost required by operation and maintenance service is reduced, the fault problem and the preliminary solution of the equipment are known before the site, and the operation and maintenance efficiency is improved.
Further, step S104 further includes the steps of:
s201: taking fault equipment as a center, increasing the radius length, and dividing regions;
s202: issuing an order to an operation and maintenance terminal in an area closest to the fault equipment, and setting waiting time;
s203: and if no operation and maintenance terminal receives the order within the waiting time, issuing the order to the next area.
And the order is preferentially issued to the operation and maintenance terminal close to the setting equipment by adopting a close principle, so that the efficiency of operation and maintenance service is improved.
Further, the method also comprises the following steps:
s301: dividing the order grade into an SS grade, an S grade, an A grade, a B grade and a C grade according to the fault difficulty from difficulty to easiness;
s302: dividing the service levels of the operation and maintenance personnel from high to low into SS level, S level, A level, B level and C level corresponding to the order level, and binding the service levels of the operation and maintenance personnel with the operation and maintenance terminals thereof;
s303: according to the order level, issuing an order to an operation and maintenance terminal of an operation and maintenance worker corresponding to the service level, and setting waiting time;
s304: if no terminal receives the order within the waiting time, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel with high service level;
s305: after receiving the order, the operation and maintenance terminal records the order completion time and comprehensively evaluates the order completion efficiency together with the order grade;
s306: improving the service level according to the order completion efficiency;
further comprising the steps of: the S305 further includes the steps of:
the method comprises the following steps: judging whether the service level of the operation and maintenance personnel of the operation and maintenance terminal receiving the order is higher than the order level or not;
step two: when the service level of the operation and maintenance personnel is higher than the order level, shooting an image of the operation and maintenance personnel for processing the order;
step three: and acquiring an image of the operation and maintenance personnel processing order in real time, and sending the image to the operation and maintenance terminals of other operation and maintenance personnel with service levels corresponding to the order levels of the order.
The order is issued to the operation and maintenance terminal corresponding to the service level according to the order level, when no person takes the order, the order is issued to the operation and maintenance terminal of the upper level, the operation and maintenance personnel with lower capacity are prevented from receiving the high-difficulty order or the low-difficulty order is taken robustly, when the operation and maintenance personnel with the higher service level process the order with the lower order level, the image of the processing process is sent to the operation and maintenance terminals of other operation and maintenance personnel corresponding to the order level of the order in a live broadcasting mode to be used for the other operation and maintenance personnel to see and learn, and when the operation and maintenance personnel with the higher service level process the order with the order level lower than the service level, the operation and maintenance personnel can not fall down to be careless and deal with things because the other operation and maintenance personnel are watching the orders.
Drawings
Fig. 1 is a logic block diagram of a first embodiment of an intelligent operation and maintenance management system and method based on the internet of things according to the present invention;
fig. 2 is a logic block diagram of a second embodiment of the intelligent operation and maintenance management system and method based on the internet of things.
Detailed Description
The following is further detailed by way of specific embodiments:
example one
An embodiment substantially as shown in figure 1: the system comprises an equipment fault detection module, a fault analysis module, a solution module, an order module, a model acquisition module and an operation and maintenance terminal, wherein the order module comprises an area division module, an order release module and an order confirmation module, and the operation and maintenance terminal comprises a part scheduling module and a remote control module.
The fault detection module comprises a sensor and a judgment module, wherein the sensor acquires various parameters on the equipment, such as power, rotating speed, part integrity and the like of the equipment, the judgment module judges whether the equipment has faults or not according to the parameters, when the parameters are abnormal, the abnormal parameters are submitted to the fault analysis module, and the fault analysis module analyzes the fault problems of the equipment according to the abnormal parameters, such as degradation type faults, damage type faults, circulation type faults, loosening type faults, function decline type faults, disorder type faults and the like. The fault problem is then submitted to a solution module, which searches for a preliminary solution to the fault problem via big data, such as adjusting equipment parameters or replacing parts. Meanwhile, the model acquisition module establishes a 3D model by scanning fault equipment, marks the fault part red, packs the fault problem, the solution and the 3D model together, generates an order and submits the order to the order module.
The area dividing module divides an area by taking a fault device as a center and increasing the radius by 3km, the order issuing module firstly issues an order to an operation and maintenance terminal which is centered on the fault device and has the radius of 3km, the waiting time is set to be 30 minutes, at the moment, operation and maintenance personnel can see fault information and a preliminary solution of the device through the operation and maintenance terminal and accept the order, if no operation and maintenance terminal accepts a task within 30 minutes, the order is issued to the operation and maintenance terminal which is centered on the fault device and has the radius of 6km, when the operation and maintenance terminal accepts the order, the order is bound with the operation and maintenance terminal, and other operation and maintenance terminals cannot accept the order.
After the order is received, operation and maintenance personnel can debug the equipment parameters through the remote control module, the equipment is not damaged, the equipment pressure and related process parameters in operation meet the specifications, but the problems of process imbalance, pressure abnormality and overlarge or undersize clearance of parts occur in actual operation, and the operation and maintenance personnel do not need to go to the site through the remote control module for adjustment.
If the equipment needs to replace parts, searching a third party supplier near the fault equipment through the part scheduling module, purchasing the parts needed for maintenance to the third party supplier on line, and sending the parts to the location of the fault equipment.
And the operation and maintenance personnel go to the site, and after the fault equipment is repaired, the order submitting party determines that the order is completed through the order confirmation module.
The embodiment also discloses an intelligent operation and maintenance management method based on the internet of things, which uses the intelligent operation and maintenance management system based on the internet of things, and the method comprises the following steps:
s100: detecting and recording equipment parameters;
s101: judging whether the equipment parameters are abnormal or not;
s102: judging equipment faults according to the abnormal parameters, and searching a solution;
s103: collecting a 3D model of fault equipment and marking a fault part;
s104: packaging the fault problem, the solution and the fault equipment model, and issuing an order;
s105: the operation and maintenance personnel receive the order through the operation and maintenance terminal and carry out preliminary diagnosis remotely;
s106: purchasing a part from a third party supplier;
s107: the operation and maintenance personnel go to the site to process the fault;
s108: completion is confirmed after the order is completed.
S104 comprises the following steps:
s201: taking fault equipment as a center, increasing the radius length, and dividing regions;
s202: issuing an order to an operation and maintenance terminal in an area closest to the fault equipment, and setting waiting time;
s203: and if no operation and maintenance terminal receives the order within the waiting time, the order is issued to the next area.
The specific implementation process is as follows:
in this embodiment, the user of operation and maintenance terminal is the operation and maintenance personnel, and the fault collection module collects a part of certain oil drilling and production mechanical equipment and breaks, sends this information to the fault analysis module, and the fault analysis module gives this equipment for damage type trouble through the analysis to submit the fault information for the solution module, the solution module gives the solution: and replacing parts. The model acquisition module establishes a 3D model by scanning the oil drilling and production mechanical equipment and marks the broken parts red. And packaging and submitting the fault information, the solution and the 3D module to an order module, and dividing the area by the area dividing module by taking the petroleum drilling and production mechanical equipment as a center and dividing the area by every 3km in radius. And the order issuing module issues the order to the operation and maintenance terminal in the area with the radius of 3km, after 30 minutes, no operation and maintenance terminal receives the order, and issues the order to the operation and maintenance terminal in the area with the radius of 6km, and at the moment, the operation and maintenance terminal receives the order.
And after the operation and maintenance terminal receives the order, purchasing the parts to be replaced from a supplier near the petroleum drilling and production mechanical equipment through the part scheduling module, and directly sending the parts to the place where the petroleum drilling and production mechanical equipment is located.
And the operation and maintenance personnel go to the site where the petroleum drilling and production mechanical equipment is located, replace the parts, and submit the order to confirm that the order is completed after the replacement is completed.
Example two
Example two is substantially as shown in figure 2: the difference between the present embodiment and the first embodiment lies in the structure of the order module and the operation and maintenance terminal and the manner of order distribution.
In the second embodiment, the order module comprises an order grade evaluation module, an order release module and an order confirmation module, wherein the order grade evaluation module divides the order into SS grades according to the fault difficulty of the order, and the specified completion time is 24 hours; s level, the specified completion time is 20 hours; class A, the specified completion time is 16 hours; b level, the specified completion time is 12 hours; class C, specified completion time of 8 hours. The operation and maintenance terminal further comprises a service recording module and a service level evaluation module, wherein the service recording module is used for recording the time for receiving the order level and finishing the order and recording the finishing condition of the order. The service level assessment module assesses service levels for the operation and maintenance personnel according to order completion conditions, the service levels and the order levels are respectively SS level, S level, A level, B level and C level, the initial service level is C level, the service levels of the operation and maintenance personnel are bound with the operation and maintenance terminals of the operation and maintenance personnel, when the order distribution module distributes the order of the B level, the order is issued to the operation and maintenance terminals of the operation and maintenance personnel of the B level, the waiting time is set to be 30 minutes, and when no operation and maintenance terminal of the operation and maintenance personnel of the B level receives the order after 30 minutes, tasks are issued to the operation and maintenance terminals of the operation and maintenance personnel of the A level.
After the order is completed within the set time, the service recording module completes the operation and maintenance terminal recording once in time, after the operation and maintenance personnel below the A level complete the corresponding level order in time for 10 times, the service level evaluation module promotes a service level for the operation and maintenance personnel, and after the operation and maintenance personnel above the A level complete the corresponding level order in time for 15 times, the service level evaluation module promotes a service level for the operation and maintenance personnel. And if the order is not completed on time or the completed order level is lower than the service level, the order is not recorded.
Other embodiments of the present embodiment are the same as the first embodiment.
The embodiment also discloses an intelligent operation and maintenance management method based on the internet of things, which uses the intelligent operation and maintenance management system based on the internet of things, and the method comprises the following steps:
s301: dividing the order grade into an SS grade, an S grade, an A grade, a B grade and a C grade according to the fault difficulty from difficulty to easiness;
s302: dividing the service levels of the operation and maintenance personnel from high to low into SS level, S level, A level, B level and C level corresponding to the order level, and binding the service levels of the operation and maintenance personnel with the operation and maintenance terminals thereof;
s303: according to the order level, issuing an order to an operation and maintenance terminal of an operation and maintenance worker corresponding to the service level, and setting waiting time;
s304: if no terminal receives the order within the waiting time, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel with high service level;
s305: after receiving the order, the operation and maintenance terminal records the order completion time and comprehensively evaluates the order completion efficiency together with the order grade;
s306: improving the service level according to the order completion efficiency;
EXAMPLE III
The difference between the embodiment and the second embodiment is that the operation and maintenance terminal further comprises a live broadcast module, and the operation and maintenance terminal further comprises an image shooting module and an image receiving module;
the image shooting module is used for shooting the image of the operation and maintenance personnel in the processing process when the service level of the operation and maintenance personnel receiving the order is higher than the order level of the order;
the live broadcast module is used for acquiring the shot images of the processing process in real time and sending the images of the processing process to other operation and maintenance personnel of which the service levels correspond to the order levels of the orders;
and the image receiving module is used for receiving the image sent by the live broadcast module.
When an operation and maintenance person with a high service level processes an order with a low order level, the operation and maintenance process of the operation and maintenance person is shot through the image shooting module, in the embodiment, the image shooting module is a camera integrated on the operation and maintenance terminal, after the operation and maintenance person starts to process the order, the operation and maintenance person can shoot the operation and maintenance process through the image shooting module, the image of the processing process is sent to the operation and maintenance terminals of other operation and maintenance persons with service levels corresponding to the order levels of the order through the live broadcast module, and therefore the teaching purpose is achieved.
The embodiment also discloses an intelligent operation and maintenance management method based on the internet of things, which uses the intelligent operation and maintenance management system based on the internet of things, and the method comprises the following steps:
the S305 further includes the steps of:
the method comprises the following steps: judging whether the service level of the operation and maintenance personnel of the operation and maintenance terminal receiving the order is higher than the order level or not;
step two: when the service level of the operation and maintenance personnel is higher than the order level, shooting an image of the operation and maintenance personnel for processing the order;
step three: and acquiring an image of the operation and maintenance personnel processing order in real time, and sending the image to the operation and maintenance terminals of other operation and maintenance personnel with service levels corresponding to the order levels of the order.
The foregoing are merely exemplary embodiments of the present invention, and no attempt is made to show structural details of the invention in more detail than is necessary for the fundamental understanding of the art, the description taken with the drawings making apparent to those skilled in the art how the several forms of the invention may be embodied in practice with the teachings of the invention. It should be noted that, for those skilled in the art, without departing from the structure of the present invention, several changes and modifications can be made, which should also be regarded as the protection scope of the present invention, and these will not affect the effect of the implementation of the present invention and the practicability of the patent. The scope of the claims of the present application shall be determined by the contents of the claims, and the description of the embodiments and the like in the specification shall be used to explain the contents of the claims.
Claims (10)
1. Wisdom fortune dimension management system based on thing networking, its characterized in that: the system comprises a fault detection module, a fault analysis module, a solution module, an order module and an operation and maintenance terminal;
the fault detection module comprises a sensor and a judgment module, and is used for detecting various parameters of the equipment through the sensor and judging whether the equipment has a fault according to the detected parameters;
the fault analysis module analyzes the equipment fault when the fault detection module detects that the equipment has a fault, generates an equipment fault problem and submits the equipment fault problem to the solution module;
the solution module receives the equipment fault problem, searches a solution through big data, packages the fault problem and the solution, generates an order and submits the order to the order module;
the order module comprises an order issuing module and an order confirming module;
the order issuing module receives the order submitted by the solution module and issues the order to the operation and maintenance terminal;
the order confirmation module is used for confirming the completion of the order;
and the operation and maintenance terminal selects to receive the orders issued by the order issuing module, the operation and maintenance terminals are multiple, and one order can be received by only one operation and maintenance terminal.
2. The intelligent operation and maintenance management system based on the internet of things as claimed in claim 1, wherein: the system also comprises a model acquisition module which is used for acquiring and sending the 3D model of the fault equipment, modeling, marking the fault position and packaging the fault position and the fault problem and solution into an order.
3. The intelligent operation and maintenance management system based on the internet of things as claimed in claim 2, wherein: the operation and maintenance terminal also comprises a remote control module and a part scheduling module;
the remote control module is used for remotely allocating the parameters of the fault equipment at the operation and maintenance terminal;
and the part scheduling module is used for searching a third party supplier near the fault equipment and purchasing the part from the third party supplier.
4. The intelligent operation and maintenance management system based on the internet of things as claimed in claim 3, wherein: the order module further comprises an area dividing module which is used for dividing areas outwards in sequence by increasing the radius with the geographical position of the fault equipment as the center, the order issuing module preferentially issues orders to the operation and maintenance terminals in the area close to the fault equipment, waiting time is set, and the orders are issued to the operation and maintenance terminals in the next area after the waiting time.
5. The intelligent operation and maintenance management system based on the internet of things as claimed in claim 3, wherein: the order module further comprises an order grade evaluation module, and the operation and maintenance terminal further comprises a service recording module and a service grade evaluation module;
the order grade evaluation module is used for dividing the order into an SS grade, an S grade, an A grade, a B grade and a C grade according to the fault difficulty from difficulty to easiness;
the service recording module is used for recording the time spent from the order receiving to the order completing and recording the order completing condition by combining the order grade;
and the service level evaluation module is used for evaluating service levels for the operation and maintenance personnel, binding the service levels of the operation and maintenance personnel with the operation and maintenance terminals of the operation and maintenance personnel, and improving the service levels according to the order completion condition of the service recording module, wherein the service levels correspond to the order levels and are divided into SS level, S level, A level, B level and C level from high to low, and the initial service level is C level.
6. The intelligent operation and maintenance management system based on the internet of things of claim 5, wherein: and when the order issuing module issues the order, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel of the corresponding service level according to the order level, the waiting time is set, and after the waiting time is over, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel of the higher service level.
7. The intelligent operation and maintenance management system based on the internet of things as claimed in claim 6, wherein: the operation and maintenance terminal also comprises a live broadcast module, an image shooting module and an image receiving module;
the image shooting module is used for shooting the image of the operation and maintenance personnel in the processing process when the service level of the operation and maintenance personnel receiving the order is higher than the order level of the order;
the live broadcast module is used for acquiring the shot images of the processing process in real time and sending the images of the processing process to other operation and maintenance personnel of which the service levels correspond to the order levels of the orders;
and the image receiving module is used for receiving the image sent by the live broadcast module.
8. An intelligent operation and maintenance management method based on the Internet of things is characterized in that: the method comprises the following steps:
s100: detecting and recording equipment parameters;
s101: judging whether the equipment parameters are abnormal or not;
s102: judging the equipment fault problem according to the abnormal parameters, and searching a solution;
s103: collecting a 3D model of fault equipment and marking a fault part;
s104: packaging the fault problem, the solution and the fault equipment model, and issuing an order;
s105: the operation and maintenance personnel receive the order through the operation and maintenance terminal and carry out preliminary diagnosis remotely;
s106: purchasing a part from a third party supplier;
s107: the operation and maintenance personnel go to the site to process the fault;
s108: completion is confirmed after the order is completed.
9. The intelligent operation and maintenance management method based on the internet of things as claimed in claim 8, wherein: step S104 further includes the steps of:
s201: taking fault equipment as a center, increasing the radius length, and dividing regions;
s202: issuing an order to an operation and maintenance terminal in an area closest to the fault equipment, and setting waiting time;
s203: and if no operation and maintenance terminal receives the order within the waiting time, issuing the order to the next area.
10. The intelligent operation and maintenance management method based on the internet of things as claimed in claim 8, wherein: further comprising the steps of:
s301: dividing the order grade into an SS grade, an S grade, an A grade, a B grade and a C grade according to the fault difficulty from difficulty to easiness;
s302: dividing the service levels of the operation and maintenance personnel from high to low into SS level, S level, A level, B level and C level corresponding to the order level, and binding the service levels of the operation and maintenance personnel with the operation and maintenance terminals thereof;
s303: according to the order level, issuing an order to an operation and maintenance terminal of an operation and maintenance worker corresponding to the service level, and setting waiting time;
s304: if no terminal receives the order within the waiting time, the order is issued to the operation and maintenance terminal of the operation and maintenance personnel with high service level;
s305: after receiving the order, the operation and maintenance terminal records the order completion time and comprehensively evaluates the order completion efficiency together with the order grade;
s306: improving the service level according to the order completion efficiency;
further comprising the steps of: the S305 further includes the steps of:
the method comprises the following steps: judging whether the service level of the operation and maintenance personnel of the operation and maintenance terminal receiving the order is higher than the order level or not;
step two: when the service level of the operation and maintenance personnel is higher than the order level, shooting an image of the operation and maintenance personnel for processing the order;
step three: and acquiring an image of the operation and maintenance personnel processing order in real time, and sending the image to the operation and maintenance terminals of other operation and maintenance personnel with service levels corresponding to the order levels of the order.
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