CN113506395A - Intelligent non-inductive hotel management system based on video - Google Patents
Intelligent non-inductive hotel management system based on video Download PDFInfo
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- CN113506395A CN113506395A CN202110719496.8A CN202110719496A CN113506395A CN 113506395 A CN113506395 A CN 113506395A CN 202110719496 A CN202110719496 A CN 202110719496A CN 113506395 A CN113506395 A CN 113506395A
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- 230000001939 inductive effect Effects 0.000 title abstract description 9
- 238000000034 method Methods 0.000 claims abstract description 23
- 238000012544 monitoring process Methods 0.000 claims abstract description 8
- 238000012545 processing Methods 0.000 claims abstract description 4
- 230000000087 stabilizing effect Effects 0.000 claims abstract description 4
- 238000004140 cleaning Methods 0.000 claims description 15
- 238000012790 confirmation Methods 0.000 claims description 9
- 238000012795 verification Methods 0.000 claims description 6
- RWSOTUBLDIXVET-UHFFFAOYSA-N Dihydrogen sulfide Chemical compound S RWSOTUBLDIXVET-UHFFFAOYSA-N 0.000 claims description 3
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
- G07C9/32—Individual registration on entry or exit not involving the use of a pass in combination with an identity check
- G07C9/37—Individual registration on entry or exit not involving the use of a pass in combination with an identity check using biometric data, e.g. fingerprints, iris scans or voice recognition
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C1/00—Registering, indicating or recording the time of events or elapsed time, e.g. time-recorders for work people
- G07C1/10—Registering, indicating or recording the time of events or elapsed time, e.g. time-recorders for work people together with the recording, indicating or registering of other data, e.g. of signs of identity
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
- G07C9/38—Individual registration on entry or exit not involving the use of a pass with central registration
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
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Abstract
The invention provides an intelligent non-inductive hotel management system based on videos, and relates to the technical field of Internet of things. This intelligent noninductive hotel management system that registers based on video, including cloud platform, AI unit, settlement unit, terminal, monitoring unit, database unit, the cloud platform is used for stabilizing entire system's operation to as data processing's carrier, the settlement unit is used for reminding the guest to settle accounts the room fee and renew about the room fee, the terminal is used for making things convenient for the guest to operate the equipment of handling the procedure of registering and carrying out the flow of registering, the monitoring unit is used for discerning guest's identity information and security work, the database unit is used for storing the identity information and the information of registering of comparing the guest. By combining the AI algorithm with the positioning access control, the safety of the guest can be effectively guaranteed, and meanwhile, a third-party service staff can be allowed to arrive at the floor where the guest is located for service, so that the improvement of the check-in experience of the guest is facilitated.
Description
Technical Field
The invention relates to the technical field of Internet of things, in particular to an intelligent non-inductive hotel management system based on videos.
Background
With the continuous development and popularization of AI intelligence and 5G technology, the technology of the Internet of things is developed unprecedentedly, so that unmanned supermarkets, unmanned driving, unmanned hotels and the like appear in succession, the appearance of the unmanned hotels greatly improves the check-in efficiency and experience of guests, and the safety is better.
The applicant finds that a Chinese patent discloses an intelligent video-based unmanned hotel management system through retrieval when applying for the invention, the application number of which is 202010093805.0, the patent mainly realizes unmanned management of a hotel through a video and AI algorithm, although the patent improves the safety guarantee of a guest in the specification, when the guest needs a third-party service, the experience of the guest is reduced because a service staff cannot reach a specified floor, so according to the invention of the applicant, the system capable of aiming at the management of the hotel without the sense of stay is invented, and the problem that the experience of the guest is reduced because the third-party service staff cannot reach the floor where the guest is located is solved.
Disclosure of Invention
Technical problem to be solved
Aiming at the defects of the prior art, the invention provides an intelligent non-inductive hotel management system based on videos, and solves the problem that the experience of a guest is reduced because a third-party service staff cannot reach the floor where the guest is located.
(II) technical scheme
In order to achieve the purpose, the invention is realized by the following technical scheme: an intelligent non-inductive hotel management system based on videos comprises a cloud platform, an AI unit, a settlement unit, a terminal, a monitoring unit and a database unit;
the cloud platform is used for stabilizing the operation of the whole system and is used as a carrier for data processing;
the settlement unit is used for reminding a guest of settling the house fee and renewing the house fee;
the terminal is used for facilitating the guest to operate and transact check-in procedures and execute check-in procedures;
the monitoring unit is used for identifying identity information of guests and performing security work;
the database unit is used for storing and comparing the identity information and the check-in information of the guest.
Preferably, after the guest enters the hotel, identity verification is carried out before the guest reaches the terminal according to the site guide identification, the collected identity information is transmitted to the database unit for comparison, the check-in information is directly recorded into the cloud platform after verification is successful, and if reservation is not made in advance, check-in procedures are directly handled in front of the terminal.
Preferably, if the service personnel of the third party, such as a takeaway and a courier, need to verify identity information through the terminal, need to contact and communicate with the service object through the terminal, provide positioning access control after confirmation through the cloud platform, and send out warning prompt if the confirmation fails.
Preferably, after the third party service personnel obtain the location access control, before can taking the elevator and arriving appointed floor and appointed room, if the midway departure route or advance wrong floor, the location access control can be reminded through the vibration, before arriving appointed room, can press the doorbell through the location access control, when going out the hotel, need return the location access control in advance and just can open the access control and leave.
Preferably, when a guest takes the elevator, the AI unit in the elevator identifies the face of the guest and compares the face with the database unit to confirm the guest information, and automatically selects the floor to be reached according to the house information of the guest, and if the guest leaves the elevator midway, the AI unit in the elevator gives a prompt.
Preferably, after arriving at the designated floor, the AI unit in the room door terminal recognizes the check-in information of the guest, and makes an identification pointing to the room where the guest is located according to the information, thereby preventing the guest from going wrong.
Preferably, a scheduled due reminder is sent out 30 minutes before the scheduled time is reached, and reminds the guest whether to renew the fee, if the fee does not need to be renewed, the room returning procedure is managed within 30 minutes, otherwise, the automatic fee renewal is carried out after the timeout.
Preferably, the automatic charging is divided into three stages, the first stage automatic charging is one hour, the second stage automatic charging is six hours, and the third stage automatic charging is 24 hours.
Preferably, after the guest finishes the check-out procedure, the settlement unit automatically settles the house fee according to whether the time is out, and the guest only needs to show the mobile payment code or carry out face payment in front of the terminal.
Preferably, the cloud platform contacts the database unit to automatically match cleaning personnel for cleaning within 30 minutes after the guest finishes the returning procedure, the cleaning personnel needs to check the card before and after cleaning the room, the room is displayed in the room selecting program in the cleaning process, and the room can be selected after the confirmation is finished.
(III) advantageous effects
The invention provides an intelligent noninductive hotel management system based on videos. The method has the following beneficial effects:
1. by combining the AI algorithm with the positioning access control, the safety of the guest can be effectively guaranteed, and meanwhile, a third-party service staff can be allowed to arrive at the floor where the guest is located for service, so that the improvement of the check-in experience of the guest is facilitated.
2. The AI algorithm is combined with the database and the cloud platform, data in the database are directly extracted for comparison, service can be rapidly provided for guests, and waiting time of the guests is favorably shortened.
Drawings
Fig. 1 is a schematic diagram of a video-based intelligent non-inductive hotel management system;
fig. 2 is a check-in flow chart of the intelligent video-based non-inductive check-in hotel management system according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The first embodiment is as follows:
as shown in fig. 1-2, an embodiment of the present invention provides a video-based intelligent non-inductive hotel management system, which includes a cloud platform, an AI unit, a settlement unit, a terminal, a monitoring unit, and a database unit;
the cloud platform is used for stabilizing the operation of the whole system and is used as a carrier for data processing;
the settlement unit is used for reminding a guest of settling the house fee and renewing the house fee;
the terminal is used for facilitating the guest to operate and transact check-in procedures and execute check-in procedures;
the monitoring unit is used for identifying identity information of guests and performing security work;
the database unit is used for storing and comparing the identity information and the check-in information of the guest.
Preferably, after the guest enters the hotel, identity verification is carried out before the guest reaches the terminal according to the site guide identification, the collected identity information is transmitted to the database unit for comparison, the check-in information is directly recorded into the cloud platform after verification is successful, and if reservation is not made in advance, check-in procedures are directly handled in front of the terminal.
Preferably, if the service personnel of the third party, such as a takeaway and a courier, need to verify identity information through the terminal, need to contact and communicate with the service object through the terminal, provide positioning access control after confirmation through the cloud platform, and send out warning prompt if the confirmation fails.
Preferably, after the third party service personnel obtain the location access control, before can taking the elevator and arriving appointed floor and appointed room, if the midway departure route or advance wrong floor, the location access control can be reminded through the vibration, before arriving appointed room, can press the doorbell through the location access control, when going out the hotel, need return the location access control in advance and just can open the access control and leave.
Preferably, when a guest takes the elevator, the AI unit in the elevator identifies the face of the guest and compares the face with the database unit to confirm the guest information, and automatically selects the floor to be reached according to the house information of the guest, and if the guest leaves the elevator midway, the AI unit in the elevator gives a prompt.
Preferably, after arriving at the designated floor, the AI unit in the room door terminal recognizes the check-in information of the guest, and makes an identification pointing to the room where the guest is located according to the information, thereby preventing the guest from going wrong.
Preferably, a scheduled due reminder is sent out 30 minutes before the scheduled time is reached, and reminds the guest whether to renew the fee, if the fee does not need to be renewed, the room returning procedure is managed within 30 minutes, otherwise, the automatic fee renewal is carried out after the timeout.
Preferably, the automatic charging is divided into three stages, the first stage automatic charging is one hour, the second stage automatic charging is six hours, and the third stage automatic charging is 24 hours.
Preferably, after the guest finishes the check-out procedure, the settlement unit automatically settles the house fee according to whether the time is out, and the guest only needs to show the mobile payment code or carry out face payment in front of the terminal.
Preferably, the cloud platform contacts the database unit to automatically match cleaning personnel for cleaning within 30 minutes after the guest finishes the returning procedure, the cleaning personnel needs to check the card before and after cleaning the room, the room is displayed in the room selecting program in the cleaning process, and the room can be selected after the confirmation is finished.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (10)
1. The utility model provides an intelligence noninductive hotel management system that lives based on video which characterized in that: the system comprises a cloud platform, an AI unit, a settlement unit, a terminal, a monitoring unit and a database unit;
the cloud platform is used for stabilizing the operation of the whole system and is used as a carrier for data processing;
the settlement unit is used for reminding a guest of settling the house fee and renewing the house fee;
the terminal is used for facilitating the guest to operate and transact check-in procedures and execute check-in procedures;
the monitoring unit is used for identifying identity information of guests and performing security work;
the database unit is used for storing and comparing the identity information and the check-in information of the guest.
2. The intelligent video-based non-intrusive hotel management system of claim 1, wherein: after the guest enters the hotel, identity verification is carried out before the guest reaches the terminal according to the site guide identification, the collected identity information is transmitted into the database unit for comparison, the check-in information is directly input into the cloud platform after the verification is successful, and check-in procedures are directly handled before the terminal if reservation is not made in advance.
3. The intelligent video-based non-intrusive hotel management system of claim 1, wherein: if the service personnel is a third-party service personnel, such as a takeout person and a courier, identity information needs to be verified through the terminal, meanwhile, the service personnel needs to be in contact and communication with the service object through the terminal, positioning access control is provided after confirmation through the cloud platform, and warning reminding can be sent out if the confirmation fails.
4. The intelligent video-based non-intrusive hotel management system of claim 3, wherein: after the third party service personnel obtain the location entrance guard, can take the elevator and arrive appointed floor and appointed room before, if the floor that deviates from the route midway or go into by mistake, the location entrance guard can be through vibration warning, before arriving appointed room, can press the doorbell through the location entrance guard, when going out the hotel, need return the location entrance guard in advance and just can open the entrance guard and leave.
5. The intelligent video-based non-intrusive hotel management system of claim 1, wherein: when a guest takes the elevator, the AI unit in the elevator confirms guest information by identifying the face and comparing the face with the database unit, and automatically selects floors to be reached according to the house information of the guest, and if the guest leaves the elevator midway, the AI unit in the elevator gives a prompt.
6. The intelligent video-based non-intrusive hotel management system of claim 1, wherein: when the room arrives at the appointed floor, the AI unit in the front terminal of the room door can identify the check-in information of the guest, and the identification is made according to the information and points to the room where the guest is located, so that the guest is prevented from going wrong.
7. The intelligent video-based non-intrusive hotel management system of claim 1, wherein: and sending a preset due reminder 30 minutes before the preset time is reached, reminding the guest whether to renew the fee, if the fee does not need to be renewed, handling the returning procedure within 30 minutes, and otherwise, automatically renewing the fee when the time is out.
8. The intelligent video-based non-intrusive hotel management system of claim 5, wherein: the automatic charging is divided into three stages, the first stage automatic charging is one hour, the second stage automatic charging is six hours, and the third stage automatic charging is 24 hours.
9. The intelligent video-based non-intrusive hotel management system of claim 1, wherein: after the guest finishes the procedure of checking out the house, the settlement unit can automatically settle the house fee according to whether the house fee is overtime or not, and the guest only needs to show a mobile payment code or carry out face payment in front of the terminal.
10. The intelligent video-based non-intrusive hotel management system of claim 1, wherein: the cloud platform contacts the database unit to automatically match cleaning personnel for cleaning within 30 minutes after a guest finishes a room returning procedure, the cleaning personnel needs to check the card before and after cleaning the room, the room is displayed in a room selecting program in the cleaning process, and the room can be selected after the completion of the confirmation.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202110719496.8A CN113506395A (en) | 2021-06-28 | 2021-06-28 | Intelligent non-inductive hotel management system based on video |
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| Application Number | Priority Date | Filing Date | Title |
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| CN202110719496.8A CN113506395A (en) | 2021-06-28 | 2021-06-28 | Intelligent non-inductive hotel management system based on video |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115879582A (en) * | 2023-02-15 | 2023-03-31 | 厦门冠科科技有限公司 | Intelligent hotel check-in management system based on face recognition |
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2021
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| CN103729817A (en) * | 2014-01-03 | 2014-04-16 | 郭家虎 | Hotel management system and operation and management method thereof |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN115879582A (en) * | 2023-02-15 | 2023-03-31 | 厦门冠科科技有限公司 | Intelligent hotel check-in management system based on face recognition |
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