CN113377258A - Message processing method and device, electronic equipment and storage medium - Google Patents
Message processing method and device, electronic equipment and storage medium Download PDFInfo
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- CN113377258A CN113377258A CN202110927462.8A CN202110927462A CN113377258A CN 113377258 A CN113377258 A CN 113377258A CN 202110927462 A CN202110927462 A CN 202110927462A CN 113377258 A CN113377258 A CN 113377258A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
- G06F3/0488—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser using a touch-screen or digitiser, e.g. input of commands through traced gestures
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
Abstract
The present application relates to the field of computer technologies, and in particular, to a message processing method and apparatus, an electronic device, and a storage medium. The message processing method provided by the application comprises the following steps: responding to the selection operation of a target control in a chat interface aiming at the target instant messaging application, and displaying a service requirement interface; displaying a demand creation interface in response to a demand creation operation performed on a service demand interface, wherein at least one forecast demand entry is displayed in the demand creation interface; generating a service demand based on the at least one forecasted demand entry, the service demand displayed in a service demand interface. Each executive staff of the server can know the service task of the server in the target instant messaging application, the backlog is prevented from being repeatedly switched to other work order systems, and the working efficiency of the server is improved.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to a message processing method and apparatus, an electronic device, and a storage medium.
Background
It is more and more common in daily office to carry out business communication through chat software such as enterprise WeChat. Particularly, in the process of the service from the service side to the client side, the worker of the service side needs to enter the information related to the work order into the system in a manual mode, then the system generates the task work order and distributes the task work order to the corresponding management responsible person, the management responsible person possibly needs to further distribute the task sub-work order to the specific executive responsible person, the whole process is long, and the worker needs to manually input, so that the work load is increased.
Disclosure of Invention
In view of the above, embodiments of the present application provide at least a message processing method, a message processing apparatus, an electronic device, and a computer-readable storage medium, which are used to simplify the process of creating a work order and dispatching the work order by a worker and reduce the workload.
The application mainly comprises the following aspects:
in a first aspect, an embodiment of the present application provides a message processing method, which is applied to a terminal device, where a target instant messaging application is run on the terminal device, and the message processing method includes: responding to the selection operation of a target control in a chat interface aiming at the target instant messaging application, and displaying a service requirement interface; displaying a demand creation interface in response to a demand creation operation performed on the service demand interface, wherein at least one forecast demand entry is displayed in the demand creation interface, and the at least one forecast demand entry is generated based on a chat record in a chat interface of the target instant messaging application; generating a service demand based on the at least one forecasted demand entry, wherein the service demand includes at least one service task; the service requirements are displayed in a service requirements interface.
In one possible implementation, the service requirement interface also displays contract information corresponding to the service requirement. At least one service task refers to a task for advancing the project implementation indicated by the contract information. The contract information is contract information associated with user information of a second user of the terminal device, wherein the first user chats in the chat interface.
In one possible embodiment, at least one forecasted demand entry is generated by:
the method comprises the steps of obtaining an instant chat record in a chat interface of a target instant messaging application, wherein the instant chat record comprises a chat record input by a first user of a terminal device in the chat interface, or a chat record input by a second user chatting with the first user in the chat interface; extracting demand information for creating a forecast demand entry from the instant chat records, wherein the demand information at least comprises task information corresponding to the service task and an execution object for executing the service task; a forecast demand entry is created based on the demand information.
In a possible implementation, the message processing method further includes: after a forecast demand entry is newly created, displaying a prompt identifier at the target control, wherein the prompt identifier is used for indicating that the forecast demand entry which is not created as a service demand exists; and/or a creating control for creating the requirement is displayed on the service requirement interface, and the method further comprises the following steps: a quantity identifier is displayed at the create control, the quantity identifier indicating a quantity of forecasted demand entries that are present and not created as a service demand.
In a possible embodiment, the step of generating a service requirement based on at least one forecast requirement entry specifically includes: and identifying the predicted demand items displayed in the demand creation interface, and generating the predicted demand items corresponding to the same service task into a service demand according to the identification result, or generating the predicted demand items corresponding to the same contract information into a service demand.
In a possible embodiment, the step of generating a service requirement based on at least one forecast requirement entry specifically includes: a service demand is created in response to a selected operation performed on a demand creation interface for a target forecasted demand entry of the at least one forecasted demand entry.
In one possible implementation, in response to a group creation operation performed on a service requirement interface, displaying a group creation interface, wherein at least a first area for editing a group name and a first area for determining group members corresponding to a target service requirement are displayed in the group creation interface, a recommended group name generated based on the target service requirement is input in advance in the first area, and a recommended group member and a candidate group member are included in the second area; and generating the service group in response to the editing operation on the group creation interface.
In a possible implementation, the message processing method further includes: after the service group is generated, controlling the target instant messaging application to enter a group chat interface of the service group; displaying a message confirmation window in the group chat interface, wherein service information corresponding to at least one service task is displayed in the message confirmation window, and the service information at least comprises task information corresponding to the service task and an execution object for executing the service task; and responding to the confirmation operation of the service information displayed in the message confirmation window, sending the service information as a session message in the service group, and simultaneously prompting the related execution object.
In one possible implementation, the group chat interface comprises a chat area and a task information display area, and at least one of the following items is included in the task information display area: at least one service task and an execution object for executing the at least one service task; a task progress of at least one service task; recording the task execution condition of each execution object aiming at the corresponding service task; contract information associated with the target service requirements corresponding to the service group.
In a second aspect, an embodiment of the present application further provides a message processing apparatus, including:
the first display control module is used for responding to the selection operation of a target control in a chat interface aiming at the target instant messaging application and displaying a service demand interface;
the second display control module is used for responding to a demand creation operation executed on the service demand interface and displaying a demand creation interface, wherein at least one forecast demand entry is displayed in the demand creation interface and is generated based on a chat record in a chat interface of the target instant messaging application;
a demand creation module for creating a service demand in response to a selected operation performed on a demand creation interface for a target forecasted demand entry of the at least one forecasted demand entry, wherein the service demand includes at least one service task;
and the third display control module is used for displaying the service requirement in the service requirement interface.
In a third aspect, an embodiment of the present application further provides an electronic device, including: a processor, a memory and a bus, the memory storing processor-executable machine-readable instructions, the processor and the memory communicating via the bus when the electronic device is running, the machine-readable instructions being executed by the processor to perform the steps of the message processing method according to the first aspect or any one of the possible embodiments of the first aspect.
In a fourth aspect, this application further provides a computer-readable storage medium, on which a computer program is stored, where the computer program is executed by a processor to perform the steps of the message processing method in the first aspect or any one of the possible implementation manners of the first aspect.
The message processing method provided by the embodiment of the application provides a service demand interface by responding to the selection operation of a user on a target control in a chat interface of a target instant messaging application, automatically identifies the content related to the service demand in a chat session in which application accounts of a client and a server participate together through the target control, generates a forecast demand entry based on the identified content and displays the forecast demand entry in the demand creation interface, so that the user can select one or more forecast demand entries to create the service demand according to the needs or automatically create the service demand according to the forecast demand entry to remind the corresponding user of the service task to be executed, and can create a service group based on the created service demand, so that the server and the client communicate more effectively, and each executive of the server can know the service task in the target instant messaging application, the backlog is prevented from being checked in other work order systems by repeated switching, and the working efficiency of the server is improved.
In order to make the aforementioned objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.
Fig. 1 is a flowchart illustrating a message processing method according to an embodiment of the present application;
FIG. 2 is a schematic diagram illustrating a service requirements interface provided by an embodiment of the present application;
FIG. 3 is a flow chart illustrating steps provided by an embodiment of the present application to generate a service group;
FIG. 4 is a schematic diagram illustrating a group creation interface provided by an embodiment of the present application;
FIG. 5 is a diagram illustrating a group chat interface provided by an embodiment of the present application;
fig. 6 is a schematic structural diagram illustrating a message processing apparatus according to an embodiment of the present application;
fig. 7 shows a schematic structural diagram of an electronic device provided in an embodiment of the present application.
Detailed Description
To make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it should be understood that the drawings in the present application are for illustrative and descriptive purposes only and are not used to limit the scope of protection of the present application. Additionally, it should be understood that the schematic drawings are not necessarily drawn to scale. The flowcharts used in this application illustrate operations implemented according to some embodiments of the present application. It should be understood that the operations of the flow diagrams may be performed out of order, and that steps without logical context may be performed in reverse order or concurrently. One skilled in the art, under the guidance of this application, may add one or more other operations to, or remove one or more operations from, the flowchart.
In addition, the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.
To enable those skilled in the art to utilize the present disclosure, the following embodiments are presented in conjunction with a specific application scenario, "message processing", and it will be apparent to those skilled in the art that the general principles defined herein may be applied to other embodiments and application scenarios without departing from the spirit and scope of the present disclosure.
The method, the apparatus, the electronic device, or the computer-readable storage medium described in the embodiments of the present application may be applied to any scenario that requires message processing, and the embodiments of the present application do not limit a specific application scenario, and any scheme that uses the method, the apparatus, the electronic device, and the storage medium provided in the embodiments of the present application is within the scope of the present application.
It is noted that before the present application, it was increasingly common in daily office to communicate business via chat software such as enterprise WeChat. The service side and the client side carry out business communication through enterprise WeChat, workers of the service side need to use a work order dispatching system except the enterprise WeChat to carry out work order distribution, and the workers need to switch among a plurality of application programs. Particularly, in the process of the service from the service side to the client side, the worker of the service side needs to enter the information related to the work order into the system in a manual mode, then the system generates the task work order and distributes the task work order to the corresponding management responsible person, the management responsible person possibly needs to further distribute the task sub-work order to the specific executive responsible person, the whole process is long, and the worker needs to manually input, so that the work load is increased.
In view of the foregoing problems, embodiments of the present application provide a message processing method, a message processing apparatus, an electronic device, and a computer-readable storage medium, which are described below by way of embodiments.
For the convenience of understanding of the present application, the technical solutions provided in the present application will be described in detail below with reference to specific embodiments.
Fig. 1 is a flowchart of a message processing method according to an embodiment of the present application. As shown in fig. 1, a message processing method provided in the embodiment of the present application is applied to a terminal device, where a target instant messaging application is run on the terminal device, and the message processing method includes the following steps:
step S101: and responding to the selection operation of a target control in the chat interface aiming at the target instant messaging application, and displaying a service requirement interface.
Step S102: the demand creation interface is displayed in response to a demand creation operation performed on the service demand interface. Here, at least one forecasted demand entry is displayed in the demand creation interface, the at least one forecasted demand entry being generated based on chat records in a chat interface of the target instant messaging application.
Step S103: a service demand is generated based on the at least one forecasted demand entry. Here, the service requirement includes at least one service task.
Step S104: the service requirements are displayed in a service requirements interface.
In step S101, the target instant messaging application is an instant messaging application running on the terminal device and having a chat function. The target control is a functional control implanted in a chat interface of the instant messaging application, and a service requirement interface is displayed after the user selects the target control. The service requirement interface is used for providing information related to task requirements, and users can know the task information which is relevant to the users and needs to be processed through the service requirement interface. And when the target control is triggered and selected, displaying the service requirement interface on a screen of the terminal equipment.
Specifically, the service requirement interface may be displayed on the side of the chat interface of the target instant messaging application, or may be displayed in a newly generated interface.
FIG. 2 provides a schematic diagram of a service requirements interface. As shown in fig. 2, a plurality of service demands created based on contract information are displayed in the service demand interface. The service requirement interface is further provided with a requirement creation key (a new requirement key shown in fig. 2), a disassociation key and a push-to-pull group key. The association canceling button is used for canceling the association state between the current service requirement and contract information displayed on a service requirement interface or canceling the association state between the current service requirement and a chat interface of a user for opening the service requirement interface. The service requirement interface is also provided with a sliding bar used for adjusting the display part of the service requirement interface on the terminal equipment.
In step S102, when the user needs to create the requirement reminder, a requirement creation operation is initiated on the terminal device, and the terminal device displays a requirement creation interface. One or more forecast demand entries are displayed in the demand creation interface, wherein the forecast demand entries are generated according to chat records in the chat interface of the target instant messaging application, and specifically, the chat records are mainly chat records in a single-person chat or a multi-person chat initiated between application accounts of the client side and the server side.
Specifically, each forecast demand entry is identified and generated based on a chat session of a chat log in a single-person chat or a multi-person chat initiated between the application accounts of the client and the server.
In step S103, a service demand is generated from the at least one forecasted demand entry in step S102. The service requirement comprises at least one service task, a user can acquire the progress of the current project implementation by viewing the service task, know the service task information required to be executed by each executive, and the like, and can perform task allocation on the service requirement.
Specifically, the service requirement may be generated by: and identifying the predicted demand items displayed in the demand creation interface, and generating the predicted demand items corresponding to the same service task into a service demand according to the identification result, or generating the predicted demand items corresponding to the same contract information into a service demand. It can be understood that, by intelligently identifying all or part of the task information included in the predicted requirement entry, a service requirement is generated by the predicted requirement entry corresponding to the same service task. The predicted demand entry corresponding to the same contract information may also be used to generate a service demand, where the generated service demand may include multiple service tasks corresponding to the same contract information and execution objects corresponding to the service tasks. By predicting the demand entry to automatically generate the service demand, the operation burden of the user can be reduced.
Under the condition of automatically generating the service requirement, the service requirement is displayed in front of a service requirement interface, a user confirmation interface is further provided, the automatically generated service requirement is displayed on the user confirmation interface, and the user can confirm or modify the content of the automatically generated service requirement.
Service requirements may also be generated by: a service demand is created in response to a selected operation performed on a demand creation interface for a target forecasted demand entry of the at least one forecasted demand entry. The user can know the content in each prediction requirement item in more detail in a clicking mode, that is, the prediction requirement item corresponding to the clicking operation of the user can be displayed in an enlarged mode. The user can select one or more targets and the forecast demand items according to needs, and the target control generates the service demands based on the forecast demand items selected by the user. And generating service requirements according to the selection of the user, so that the personalized requirements of the user can be met. In step S104, the created service requirement is displayed in a service requirement interface, which is convenient for the user to view or edit.
Illustratively, a chat interface for a user of a service party to have a conversation with a client party is displayed on the target instant messaging application, wherein the chat interface is provided with an input area and a chat record display area, text contents edited by the user in the input area are displayed in the chat record display area after being sent, and meanwhile, the server side records the text contents edited in the input area. And identifying each chat record, and generating a forecast requirement item of the identification result and displaying the forecast requirement item in a requirement creating interface when the fact that the characters related to the service requirement exist in the current chat record is identified. When a user demand creates a new service demand, one or more forecasted demand entries in the demand creation interface may be selected. And generating a service demand according to the demand information in one or more predicted demand items selected by the user or automatically creating the service demand according to the predicted demand items, and displaying the service demand in a service demand interface.
In the embodiment, a service demand interface is provided by responding to the selection operation of a user on a target control in a chat interface of a target instant messaging application, the content related to the service demand in a chat session in which application accounts of a client and a server participate together is automatically identified through the target control, a forecast demand entry is generated and displayed in a demand creation interface based on the identified content, and the user can select one or more forecast demand entries to create the service demand according to needs or automatically create the service demand according to the forecast demand entries to remind the corresponding user of a service task to be executed, so that each executive of the server can clearly know the service task in the target instant messaging application, the repeated switching of other work order systems to view backlogs is avoided, and the work efficiency of the server is improved.
Further, contract information is displayed in the service requirement interface, and at least one service task refers to a task for promoting the project implementation indicated by the contract information. The contract information is contract information associated with user information of a second user of the terminal device, wherein the first user chats in the chat interface.
Specifically, contract information is also displayed in the service demand interface, where the service demand refers to a service item indicated by the contract information for the service party based on the contract information, and the service task refers to a specific task for promoting the implementation of the item indicated by the contract information. The contract information is contract information related to user information of a client side of the terminal device conducting chatting in the chatting interface based on the current login account, the contract information is obtained through a contract system, the contract information comprises a contract number, information of a seller or executive supervisor related to the contract and the client side of the contract can be obtained through the contract number, and time, type, transaction amount and the like related to the contract can be obtained.
It can be understood that, the contract information can obtain the users of both parties signing the contract, i.e. the salespersons of the service party and the signed client objects and the responsible persons thereof, and the contract information can be used to associate a plurality of users of the service party and the client party at different levels together, i.e. associate the users with the corresponding contract information. When a new service requirement is created, all service side users associated with contract information corresponding to the service requirement can see the service requirement in a service requirement interface. The service user can be triggered by a button of a target control in the chat interface to display the service requirement interface.
Further, at least one forecasted demand entry is generated by:
the method comprises the steps of obtaining an instant chat record in a chat interface of a target instant messaging application, wherein the instant chat record comprises a chat record input by a first user of a terminal device in the chat interface, or a chat record input by a second user chatting with the first user in the chat interface;
extracting demand information for creating a forecast demand entry from the instant chat records, wherein the demand information at least comprises task information corresponding to the service task and an execution object for executing the service task;
a forecast demand entry is created based on the demand information.
Specifically, the forecast demand entry is an option entry for the user to create a service demand on the display re-demand creation interface. The user sends out a requirement creating operation according to self requirements through a service requirement interface displayed by the terminal equipment, the terminal equipment displays the requirement creating interface, and the requirement creating interface can be covered at the position displayed by the service requirement interface and can also be displayed at other positions in a screen of the terminal equipment in a new interface mode.
At least one forecast demand entry is displayed in the demand creation interface, wherein the forecast demand entry is generated based on the instant chat records in the chat interface of the target instant messaging application. And generating forecast demand entries according to the identification result by identifying the contents in the instant chat records, wherein each forecast demand is generated based on one chat record of the instant chat records. The chat records herein refer to instant chat records in private chat or group chat in which an application account of a service party and an application account of a client party coexist.
The method comprises the steps that demand information used for creating a forecast demand entry is identified in a chat record through a character recognition model, wherein the demand information at least comprises task information corresponding to a service task and an execution object for executing the service task, the task information corresponding to the service task refers to a specific work task which needs to be executed by a service party, the execution object can be a certain service level of the service party or a specific executive person, an application account of the executive person is also related to information data of the execution object, and exemplarily, the demand information can be 'a salesperson calls a king manager' or 'Lihua reports a customer order'.
And creating a corresponding predicted demand item according to the demand information, and displaying the predicted demand item in a demand creation interface, wherein the predicted demand item displays task information and a task information title (which can also be used as a title of the service demand) determined according to the task information and the contract information associated in the current service demand interface, and the task information title is used for prompting a user of relevant information of a task implemented by a project indicated by the contract information, so that the user can create the service demand better.
Further, after a forecast demand entry is newly created, a prompt identifier is displayed at the target control, and the prompt identifier is used for indicating that a forecast demand entry which is not created as a service demand exists.
And/or a creating control for creating the requirement is displayed on the service requirement interface, and the method further comprises the following steps: a quantity identifier is displayed at the create control, the quantity identifier indicating a quantity of forecasted demand entries that are present and not created as a service demand.
Specifically, in one case, when the terminal device identifies the demand information for creating the forecast demand entry according to the instant chat record, the forecast demand entry is automatically generated and a prompt identifier is displayed on the target control to prompt the user that the service demand exists in the current instant chat record, and the user can click the creation control as required to obtain the service demand interface. The prompt here identifies a forecasted demand entry for indicating that there is a new demand for the service that is not created in the current demand creation interface. For example, a circle type prompt mark is displayed on the new requirement button shown in fig. 2.
In another case, when the terminal device identifies demand information for creating a predicted demand entry according to the instant chat records, a predicted demand entry is automatically generated and a quantity identifier is displayed on the target control, wherein the quantity identifier is used for indicating the quantity of the predicted demand entries created based on the current instant chat records, the quantity is the predicted demand entries which do not create the non-service demands, and meanwhile, the predicted demand entries which have created the service demands can also be continuously displayed in the demand creation interface for the user to continuously select to create additional service demands.
Further, fig. 3 provides a flowchart of generating a service group according to the present application. As shown in FIG. 3, after the new service requirements are created, a service group may also be created based on the current service requirements. A group creation interface is also displayed on the service requirement interface, and the process of generating the service group by the target control specifically comprises the following steps:
step S201: displaying a group creation interface in response to a group creation operation performed on a service requirement interface, wherein at least a first area for editing a group name and a first area for determining group members, which correspond to a target service requirement, are displayed in the group creation interface, a recommended group name generated based on the target service requirement is input in advance in the first area, and a recommended group member and a candidate group member are included in the second area;
step S202: and generating the service group in response to the editing operation on the group creation interface.
FIG. 4 provides a schematic diagram of a group creation interface. As shown in fig. 4, in step S201, a group creation interface is displayed corresponding to a group creation operation issued by a user on a terminal device, where the group creation operation may be clicking a group creation button displayed on a service requirement interface. For example, on the service requirement interface shown in fig. 2, clicking a one-click group button can jump to the group creation interface.
The group creation interface displays at least a first area for editing the group name and a second area for determining the group members corresponding to the target service requirement. The first area is an editing area of the group name, and preferably, the recommended group name may be generated in advance according to the target service requirement, and the advanced group name is determined according to the target service requirement and the contract information. The second area here includes the recommended group member and the candidate group member. The recommended group member and the candidate group member are application accounts determined according to the target service requirement, for example, executive personnel corresponding to the service requirement and responsible personnel of the client side obtained from contract information associated with the service requirement are used as the recommended group member in the second area, and the application accounts corresponding to the executive personnel and the responsible personnel are used as the recommended group member in the second area. The candidate group members include all the client members of the client side in the contract information associated with the service requirement and all the responsible members of the service requirement associated with the same contract information.
In step S202, the user may edit the group name in the first area, change the recommended group name, or input a new group name. And finally, determining the group name and the group members of the service group according to editing operation on the group creation interface.
Taking the service requirement interface shown in fig. 2 as an example, one or more service requirements corresponding to the current contract information are displayed in the service requirement interface, and the user may select one of the service requirements to create a group for the selected service requirement, for example, after selecting the service requirement, click a "push-pull group" button to create the group. And jumping to a group creation interface on the service requirement interface, wherein a service requirement list of a group to be created can be selected, and then the group is created according to the selected service requirement.
Further, fig. 5 shows a schematic diagram of a group chat interface provided in the embodiment of the present application, where a lower left area in fig. 5 is an input area, an upper left area is a chat record display area, and a right area is a service area. The service requirement interface may be displayed within the service area.
As shown in fig. 5, after the service group is generated, the control target instant messaging application enters a group chat interface of the service group; displaying a message confirmation window in the group chat interface, wherein service information corresponding to at least one service task is displayed in the message confirmation window, and the service information at least comprises task information corresponding to the service task and an execution object for executing the service task; and responding to the confirmation operation of the service information displayed in the message confirmation window, sending the service information as a session message in the service group, and simultaneously prompting the related execution object.
Specifically, in a chat interface of a service group that has been created, contract information associated with a service requirement may be displayed, when task information in the service requirement corresponding to the service group includes a plurality of subtask information, a user may open a message confirmation window in the group chat interface through a terminal device, and the message confirmation window displays service information corresponding to a current service task, where the plurality of subtask information in the task information and corresponding execution objects are displayed in the message confirmation window in a one-to-one correspondence manner, the user may also modify and confirm the subtask information and the corresponding execution objects, and finally, the subtask information that the user modified and confirmed is sent as a session message in the service group to prompt the execution objects corresponding to the subtask information. Illustratively, a dialog such as "clean service platform data warehouse build @ zhang" may be sent in the identity of a small assistant within the cluster, with the corresponding execution object.
Further, the group chat interface comprises a chat area and a task information display area, and the task information display area comprises at least one of the following items: at least one service task and an execution object for executing the at least one service task; a task progress of at least one service task; recording the task execution condition of each execution object aiming at the corresponding service task; contract information associated with the target service requirements corresponding to the service group.
Specifically, a chat area and a task information display area are arranged in the created service group chat interface, wherein at least one service task and an execution object corresponding to the service task can be displayed in the task information display area, and a user can conveniently check current task information in real time.
The task progress of the service tasks can be displayed in the task information display area, for example, the executive staff can edit the state of the service tasks related to the executive staff, and the completed service tasks and the uncompleted service tasks can be displayed in different colors, so that the progress of the service tasks can be clear to the staff. For example, in fig. 5, a write follow-up button is provided at the lowest part of the service area, and a task editing interface can be accessed by clicking the write follow-up button, so that a service task associated with the user can be followed up. Which may include modifying the task content or setting the task state, etc.
And displaying the record of the execution condition of each execution object for the corresponding service task in the task information display area. Illustratively, each service task and the corresponding executive information are displayed in a task information display area in a one-to-one correspondence manner, and the task progress of each service task is synchronously displayed.
Contract information associated with the target service requirement corresponding to the service group can also be displayed in the task information display area. The contract information is obtained through a contract system, the contract information comprises a contract number, and information of a salesperson or executive supervisor related to the contract and a client side signed by the contract can be obtained through the contract number, and time, type, transaction amount and the like related to the contract can also be obtained.
Further, in an embodiment of the present application, a text recognition model is used to identify a chat record in a chat interface of a target instant messaging application to obtain information for generating a forecast demand entry, where the text recognition model generation method includes the following steps:
and collecting the chat records in the chat interface of the target instant messaging application, and performing key field identification on a single chat session in the collected chat records through a natural language processing model. And manually checking the recognition result of the key field, classifying and labeling the checked key field based on service requirements, and training the natural language processing model through the classified and labeled key field so as to generate the character recognition model. The key field herein refers to a field describing task information related to a specific service task and an execution object corresponding to the task information.
And generating information of the forecast demand items through key fields identified by the character identification model, and calculating the conversion rate of the forecast demand items, namely, the user selects which forecast demand items to generate the creation service demand. And calculating the ratio of the number of the predicted demand items for creating the service demand to the total number of the generated predicted demand items as a predicted demand item conversion rate, and optimizing the character recognition model based on the predicted demand item conversion rate.
According to the message processing method provided by the embodiment of the application, the service task items in the chat records are intelligently identified, the work of manually maintaining data by staff can be reduced, the generated service requirement modes are uniform, and the user of a service party or a client can conveniently and clearly check the service requirement modes. Compared with the traditional flow of inputting the work order information into the work order system and then distributing the work order information, the message processing method provided by the embodiment of the application is directly based on the chat interface of the instant messaging application, the generation and the display of the service requirement are provided, the group chat can be quickly established based on the service requirement, the flow of distributing the work order in the traditional sense is simplified, the repeated switching of users in different systems is avoided, the response time of a service party for sending the requirement to a client is shortened, and the workload of the service party user is reduced.
Based on the same application concept, a message processing apparatus corresponding to the method provided in the foregoing embodiment is also provided in the embodiments of the present application, and because the principle of solving the problem of the apparatus in the embodiments of the present application is similar to the message processing method in the foregoing embodiments of the present application, the implementation of the apparatus may refer to the implementation of the method, and repeated details are not described again.
Fig. 6 is a schematic structural diagram of a message processing apparatus according to an embodiment of the present application, and as shown in fig. 6, a message processing apparatus 600 according to an embodiment of the present application includes:
the first display control module 610 is used for responding to the selection operation of a target control in a chat interface aiming at a target instant messaging application and displaying a service requirement interface;
a second display control module 620, configured to display a demand creation interface in response to a demand creation operation performed on the service demand interface, where at least one forecasted demand entry is displayed in the demand creation interface, and the at least one forecasted demand entry is generated based on a chat record in a chat interface of the target instant messaging application;
a requirement creation module 630 for generating a service requirement based on at least one forecasted requirement entry, wherein the service requirement comprises at least one service task;
and a third display control module 640, configured to display the service requirement in the service requirement interface.
Further, contract information corresponding to the service requirement is displayed in the service requirement interface. At least one service task refers to a task for advancing the project implementation indicated by the contract information. The contract information is contract information associated with user information of a second user of the terminal device, wherein the first user chats in the chat interface.
Further, the system further comprises a forecast demand entry generating module, wherein the forecast demand entry generating module is specifically configured to:
the method comprises the steps of obtaining an instant chat record in a chat interface of a target instant messaging application, wherein the instant chat record comprises a chat record input by a first user of a terminal device in the chat interface, or a chat record input by a second user chatting with the first user in the chat interface; extracting demand information for creating a forecast demand entry from the instant chat records, wherein the demand information at least comprises task information corresponding to the service task and an execution object for executing the service task; a forecast demand entry is created based on the demand information.
Further, the message processing apparatus further includes an identification module, and the identification module specifically includes:
and a prompt identification module: the system comprises a target control, a prompt identifier and a service request item, wherein the target control is used for displaying the prompt identifier after a forecast demand item is newly created, and the prompt identifier is used for indicating that the forecast demand item which is not created as a service request exists; and/or
A quantity identification module: the system includes a creation control for displaying a quantity identifier at the creation control, the quantity identifier indicating a quantity of forecasted demand entries that are present and not created as a service demand. At this time, a creation control for creating the demand is displayed on the service demand interface.
Further, the requirement creation module includes:
the automatic creation module is used for identifying the predicted demand items displayed in the demand creation interface, and generating a service demand from the predicted demand items corresponding to the same service task or generating a service demand from the predicted demand items corresponding to the same contract information according to the identification result;
a manual creation module to create a service demand in response to a selected operation performed on the demand creation interface for a target forecasted demand entry of the at least one forecasted demand entry.
Further, the method also comprises the following steps:
the first group creation module is used for responding to a group creation operation executed on the service requirement interface and displaying a group creation interface, wherein at least a first area which corresponds to a target service requirement and is used for editing a group name and a first area which is used for determining group members are displayed in the group creation interface, a recommended group name generated based on the target service requirement is input in advance in the first area, and a recommended group member and a candidate group member are included in the second area;
and the second group creating module is used for responding to the editing operation on the group creating interface and generating the service group.
Further, the method also comprises the following steps:
and the control submodule is used for controlling the target instant messaging application to enter a group chat interface of the service group after the service group is generated.
Displaying a message confirmation window in the group chat interface, wherein service information corresponding to at least one service task is displayed in the message confirmation window, and the service information at least comprises task information corresponding to the service task and an execution object for executing the service task; and responding to the confirmation operation of the service information displayed in the message confirmation window, sending the service information as a session message in the service group, and simultaneously prompting the related execution object.
Further, the group chat interface comprises a chat area and a task information display area, and the task information display area comprises at least one of the following items: at least one service task and an execution object for executing the at least one service task; a task progress of at least one service task; recording the task execution condition of each execution object aiming at the corresponding service task; contract information associated with the target service requirements corresponding to the service group.
Based on the same application concept, referring to fig. 7, a structure of an electronic device 500 provided in an embodiment of the present application is that the electronic device 500 includes: at least one processor 501, at least one network interface 504 or other user interface 503, memory 505, at least one communication bus 502. A communication bus 502 is used to enable connective communication between these components. The electronic device 500 optionally contains a user interface 503 including a display (e.g., touchscreen, LCD, CRT, Holographic (Holographic) or projection (Projector), etc.), a keyboard or a pointing device (e.g., mouse, trackball (trackball), touch pad or touchscreen, etc.).
In some embodiments, memory 505 stores the following elements, executable modules or data structures, or a subset thereof, or an expanded set thereof:
an operating system 5051, which includes various system programs for implementing various basic services and processing hardware-based tasks;
the application programs 5052 include various application programs such as a desktop (launcher), a media player (MediaPlayer), a Browser (Browser), and the like, for implementing various application services.
In an embodiment of the invention, the processor 501 is configured to perform the steps of the medical image method provided in any of the above embodiments by calling a program or instructions stored in the memory 505. Based on the same application concept, embodiments of the present application further provide a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps of the message processing method provided in the foregoing embodiments are executed.
Specifically, the storage medium can be a general storage medium, such as a mobile disk, a hard disk, and the like, when a computer program on the storage medium is executed, the message processing method can be executed, a service requirement interface is provided by responding to a selection operation of a user for a target control in a chat interface of a target instant messaging application, content related to a service requirement in a chat session in which application accounts of a client and a server participate together is automatically identified through the target control, a forecast requirement entry is generated based on the identified content and displayed in a requirement creation interface, the user can select one or more forecast requirement entries to create the service requirement as required to remind the corresponding user of the service task to be executed, a service group can be created based on the created service requirement, the server and the client can communicate more effectively, and each executive of the server can know the service task in the target instant messaging application, the backlog is prevented from being checked in other work order systems by repeated switching, and the working efficiency of the server is improved.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the system and the apparatus described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again. In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described embodiments of the apparatus are merely illustrative, and for example, a division of a unit is merely a division of one logic function, and there may be other divisions when actually implemented, and for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or units through some communication interfaces, and may be in an electrical, mechanical or other form.
Units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solutions of the present application may be essentially implemented or are part of the technical solutions or parts of the technical solutions contributing to the prior art, and the computer software product is stored in a storage medium and includes several instructions for enabling a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the methods of the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a usb disk, a removable hard disk, a Read-only memory (ROM), a Random Access Memory (RAM), a magnetic disk, or an optical disk.
The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.
Claims (12)
1. A message processing method is applied to a terminal device, a target instant messaging application is operated on the terminal device, and the message processing method comprises the following steps:
responding to the selection operation of a target control in the chat interface of the target instant messaging application, and displaying a service requirement interface;
displaying a demand creation interface in response to a demand creation operation performed on the service demand interface, wherein at least one forecasted demand entry is displayed in the demand creation interface, the at least one forecasted demand entry being generated based on chat records in a chat interface of the target instant messaging application;
generating a service demand based on the at least one forecasted demand entry, wherein the service demand includes at least one service task;
and displaying the service requirement in the service requirement interface.
2. The message processing method according to claim 1, wherein contract information is further displayed in the service requirement interface, the at least one service task refers to a task for advancing a project implementation indicated by the contract information,
wherein the contract information is contract information associated with user information of a second user of the terminal device, who chats in the chat interface by the first user.
3. The message processing method of claim 1, wherein the at least one forecasted demand entry is generated by:
obtaining an instant chat record in a chat interface of the target instant messaging application, wherein the instant chat record comprises a chat record input by a first user of the terminal equipment in the chat interface, or a chat record input by a second user chatting with the first user in the chat interface;
extracting demand information for creating a forecast demand entry from the instant chat records, wherein the demand information at least comprises task information corresponding to a service task and an execution object for executing the service task;
and creating a forecast demand item according to the demand information.
4. The message processing method according to claim 3, further comprising:
after a forecast demand entry is newly created, displaying a prompt identifier at the target control, wherein the prompt identifier is used for indicating that a forecast demand entry which is not created as a service demand exists;
and/or a creating control used for creating the requirement is displayed on the service requirement interface, and the method further comprises the following steps:
displaying a quantity identifier at the create control, the quantity identifier indicating a quantity of forecasted demand entries that are present and not created as a service demand.
5. The message processing method according to claim 2, wherein the step of generating a service requirement based on the at least one forecasted requirement entry comprises:
and identifying the predicted demand items displayed in the demand creation interface, and generating the predicted demand items corresponding to the same service task into a service demand according to the identification result, or generating the predicted demand items corresponding to the same contract information into a service demand.
6. The message processing method according to claim 1, wherein the step of generating a service requirement based on the at least one forecasted requirement entry comprises:
in response to a selected operation performed on the demand creation interface for a target forecasted demand entry of the at least one forecasted demand entry, a service demand is created.
7. The message processing method according to claim 1, further comprising:
displaying a group creation interface in response to a group creation operation performed on the service requirement interface, wherein at least a first area for editing a group name and a first area for determining group members, which correspond to a target service requirement, are displayed in the group creation interface, a recommended group name generated based on the target service requirement is input in advance in the first area, and the recommended group members and candidate group members are included in the second area;
and responding to the editing operation on the group creation interface to generate a service group.
8. The message processing method according to claim 7, further comprising:
after a service group is generated, controlling the target instant messaging application to enter a group chat interface of the service group;
displaying a message confirmation window in the group chat interface, wherein service information corresponding to the at least one service task is displayed in the message confirmation window, and the service information at least comprises task information corresponding to the service task and an execution object for executing the service task;
and responding to the confirmation operation of the service information displayed in the message confirmation window, sending the service information as a session message in the service group, and simultaneously prompting the related execution object.
9. The message processing method of claim 8, wherein the group chat interface includes a chat area and a task information presentation area,
at least one item of the following items is included in the task information display area:
at least one service task and an execution object for executing the at least one service task;
a task progress of the at least one service task;
recording the task execution condition of each execution object aiming at the corresponding service task;
contract information associated with a target service requirement corresponding to the service group.
10. A message processing apparatus, comprising:
the first display control module is used for responding to the selection operation of a target control in a chat interface aiming at the target instant messaging application and displaying a service demand interface;
a second display control module, configured to display a demand creation interface in response to a demand creation operation performed on the service demand interface, where at least one forecasted demand entry is displayed in the demand creation interface, and the at least one forecasted demand entry is generated based on a chat record in a chat interface of the target instant messaging application;
a demand creation module for creating a service demand in response to a selected operation performed on the demand creation interface for a target forecasted demand entry of the at least one forecasted demand entry, wherein the service demand includes at least one service task;
and the third display control module is used for displaying the service requirement in the service requirement interface.
11. An electronic device, comprising: a processor, a memory and a bus, the memory storing machine-readable instructions executable by the processor, the processor and the memory communicating over the bus when the electronic device is operated, the machine-readable instructions when executed by the processor performing the steps of the message processing method according to any one of claims 1 to 9.
12. A computer-readable storage medium, characterized in that a computer program is stored on the computer-readable storage medium, which computer program, when being executed by a processor, performs the steps of the message processing method according to any one of claims 1 to 9.
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