CN113300942A - Chat group management method, device, equipment and storage medium - Google Patents

Chat group management method, device, equipment and storage medium Download PDF

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CN113300942A
CN113300942A CN202110567583.6A CN202110567583A CN113300942A CN 113300942 A CN113300942 A CN 113300942A CN 202110567583 A CN202110567583 A CN 202110567583A CN 113300942 A CN113300942 A CN 113300942A
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CN113300942B (en
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陈林
王莎莎
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Ping An Property and Casualty Insurance Company of China Ltd
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Abstract

The application relates to the technical field of artificial intelligence, and discloses a management method, a device, equipment and a storage medium of a chat group, wherein the method comprises the following steps: determining a set of client chat identifiers to be invited from a client database according to client screening rules; obtaining a target chat group according to the group configuration data; sending invitation group chat information to each client chat identifier in a client chat identifier set to be invited according to the target chat group; obtaining group entry prompt data from a target chat group to obtain a successful group entry client chat identifier set; obtaining the chat data which is not replied from the target chat group to obtain a chat data set to be replied; automatically replying the chat data set to be replied according to the identity role configuration data, the text intention identification model and the intention skill library of the chat group configuration data; and performing the dissolving processing on the target chat group according to the group dissolving rule of the chat group configuration data. The automatic client screening, group establishment, invitation, chat data reply and group dispersion are realized.

Description

Chat group management method, device, equipment and storage medium
Technical Field
The present application relates to the field of artificial intelligence technologies, and in particular, to a method, an apparatus, a device, and a storage medium for managing a chat group.
Background
The communication of chat groups becomes an important communication channel for community operation, which not only can enlarge the social range of users, but also is a necessary trend for fine operation. The traditional chat group needs manual operation of group management personnel for group establishment, and needs an agent to be always in an online state and reply information in time to avoid service failure, so that the operation is complicated, errors are easy to occur, and the service effect of the chat group is influenced.
Disclosure of Invention
The main purpose of the present application is to provide a method, an apparatus, a device and a storage medium for managing a chat group, which are used to solve the technical problems that the chat group in the prior art needs a group administrator to manually operate to establish the group, and needs an agent to be always in an online state and reply information in time to avoid the situation that the service is not in place, which results in complex operation, easy error and affects the service effect of the chat group.
In order to achieve the above object, the present application provides a method for managing a chat group, the method comprising:
acquiring an automatic group establishment request, wherein the automatic group establishment request carries chat group configuration data;
obtaining a client database, screening clients from the client database according to client screening rules of the chat group configuration data to obtain a client chat identifier set to be invited, and updating the chat group service state of the client database according to the client chat identifier set to be invited;
and establishing a chat group according to the group configuration data of the chat group configuration data to obtain a target chat group, wherein the group configuration data comprises: group primary account information, group establishing date data and group name generating rules;
respectively sending invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group;
acquiring group-entering prompt data from the target chat group to obtain a successful group-entering client chat identifier set, and updating the chat group service state of the client database according to the successful group-entering client chat identifier set;
obtaining the chat data which is not replied from the target chat group to obtain a chat data set to be replied;
acquiring a text intention recognition model and an intention operation library corresponding to the group building intention of the chat group configuration data, and automatically replying the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention operation library;
and performing group dissolving processing on the target chat group according to a group dissolving rule of the chat group configuration data to obtain a chat group ending signal, and updating the chat group service state of the client database according to the chat group ending signal and the target chat group.
Further, the step of sending offer-to-group chat information to each client chat identifier in the set of client chat identifiers to be invited according to the target chat group includes:
generating an invitation of the target chat group according to the group building intention of the chat group configuration data to obtain a target invitation;
generating a group-entering offer link according to the target chat group to obtain the group-entering offer link to be sent;
and respectively sending the invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target invitation dialog and the to-be-sent group invitation link.
Further, the step of sending the offer group chat information to each client chat identifier in the set of client chat identifiers to be invited according to the target offer and the link to be sent to the group invitation, includes:
calling a text robot, adopting a method of private chat friends and adopting agent information data of the chat group configuration data, and respectively sending offer group-entering chat information to a private chat dialog box corresponding to each client chat identifier in the client chat identifier set to be invited according to the target invitation and the group-entering invitation link to be sent, wherein the agent information data comprises: seat head portrait, seat account number data.
Further, the step of obtaining group entry prompt data from the target chat group to obtain a successful group entry client chat identifier set, and updating the chat group service state of the client database according to the successful group entry client chat identifier set includes:
acquiring group entering prompt data from a group dialogue box corresponding to the target chat group according to the prompt data time interval of the chat group configuration data to obtain prompt data to be analyzed;
identifying the client chat identifier of the prompt data to be analyzed to obtain the successful group-entering client chat identifier set;
searching each successful group-entering client chat identifier in the successful group-entering client chat identifier set in the client database respectively, and setting the chat group service state corresponding to the client chat identifier searched in the client database as a group-entered;
in the continuous process of the step of obtaining group entry prompt data from the target chat group to obtain a successful group entry client chat identifier set and updating the chat group service state of the client database according to the successful group entry client chat identifier set, the method further comprises the following steps:
confirming non-group clients according to the outbound interval duration of the chat group configuration data, the client chat identifier set to be invited and the client database to obtain a non-group client chat identifier set;
calling a voice robot to respectively carry out voice outbound on each non-group client chat identifier in the non-group client chat identifier set to obtain a group-entering willingness corresponding to each non-group client chat identifier in the non-group client chat identifier set;
when the group-entering will is willing to enter the group, calling a text robot, and respectively sending the invitation group-entering chat information to each non-group client chat identifier of which the group-entering will is willing to enter the group according to the target chat group;
when the group-entering will is unwilling, searching each un-group-entering client chat identifier of which the group-entering will is unwilling in the client database, and setting the chat group service state corresponding to the client chat identifier searched in the client database as group-entering refusal.
Further, after the step of obtaining group entry prompting data from the target chat group and obtaining a successful group entry client chat identifier set, the method further includes:
calling one-to-one group-entered private chat robots, adopting a private chat friend method and seat information data of the chat group configuration data, and sending the group internal rules of the chat group configuration data to a private chat dialog box corresponding to each successful group-entered client chat identifier in the successful group-entered client chat identifier set;
performing seat determination according to the seat information data of the successful group-entering customer chat identifier set and the chat group configuration data to obtain seat account data to be processed corresponding to each successful group-entering customer chat identifier in the successful group-entering customer chat identifier set;
extracting one piece of seat account data to be processed from all the seat account data to be processed as target seat account data;
generating client group entry reminding information according to the successful group entry client chat identification corresponding to the target agent account data, wherein the client group entry reminding information is used for reminding an agent corresponding to the target agent account data.
Further, the step of automatically replying the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention skill library includes:
obtaining a piece of chat data from the chat data set to be replied as chat data to be processed;
judging whether the chat data to be processed is an image or not;
when the chatting data to be processed is a non-image, inputting the chatting data to be processed into the text intention recognition model for intention recognition to obtain a first intention recognition result;
when the chat data to be processed is an image, acquiring an image intention identification model corresponding to the clustering intention of the chat group configuration data, and inputting the chat data to be processed into the image intention identification model for intention identification to obtain a second intention identification result;
performing speech technology data determination according to the first intention identification result, the second intention identification result and the intention speech technology library to obtain reply data to be sent;
and calling a text group chat robot, configuring data by adopting a mode of reminding a specific person to send information and an identity role of the chat group configuration data, and sending the reply data to be sent to a group dialogue frame corresponding to the target chat group according to a client chat identifier corresponding to the chat data to be processed.
Further, the step of performing a group dismissal process on the target chat group according to the group dismissal rule of the chat group configuration data to obtain a chat group ending signal includes:
determining non-group clients according to the client chat identifier set to be invited and the client database to obtain a non-group client chat identifier set;
determining group dismissal starting time according to the group dismissal rule of the chat group configuration data;
calling a text robot, adopting a method of private chat friends and adopting seat information data of the chat group configuration data, and sending group dismissal reminding information to private chat dialog boxes corresponding to the client chat identifiers corresponding to the client chat identifier set which does not enter the group according to the group dismissal starting time;
calling the text robot, and sending the group dissolving talk data in the group dissolving rule to a group talk box corresponding to the target chat group;
acquiring the resolving and sending time of the group resolving phone data in the group dialog box corresponding to the target chat group, and adding the group resolving time in the group resolving rule with the resolving and sending time to obtain group resolving and executing time;
and performing the dispreading processing on the target chat group according to the group dispreading execution time and the group primary account information to obtain a chat group ending signal.
The present application further provides a management device for a chat group, the device including:
the request acquisition module is used for acquiring an automatic group establishment request, and the automatic group establishment request carries chat group configuration data;
a module for determining the set of client chat identifiers to be invited, which is used for acquiring a client database, screening clients from the client database according to the client screening rule of the chat group configuration data to obtain a set of client chat identifiers to be invited, and updating the service state of the chat group in the client database according to the set of client chat identifiers to be invited;
a target chat group determining module, configured to establish a chat group according to the group configuration data of the chat group configuration data to obtain a target chat group, where the group configuration data includes: group primary account information, group establishing date data and group name generating rules;
the client invitation module is used for respectively sending invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group;
a successful group-entering client chat identifier set determining module, configured to obtain group-entering prompt data from the target chat group, obtain a successful group-entering client chat identifier set, and update the chat group service state of the client database according to the successful group-entering client chat identifier set;
the chat data set to be replied determining module is used for acquiring the chat data which is not replied from the target chat group to obtain a chat data set to be replied;
the chat data automatic reply module is used for acquiring a text intention identification model and an intention skill library corresponding to the group building intention of the chat group configuration data, and automatically replying the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention identification model and the intention skill library;
and the chat group ending signal determining module is used for performing group dispersion processing on the target chat group according to the group dispersion rule of the chat group configuration data to obtain a chat group ending signal, and updating the chat group service state of the client database according to the chat group ending signal and the target chat group.
The present application further proposes a computer device comprising a memory and a processor, the memory storing a computer program, the processor implementing the steps of any of the above methods when executing the computer program.
The present application also proposes a computer-readable storage medium having stored thereon a computer program which, when being executed by a processor, carries out the steps of the method of any of the above.
The method, the device, the equipment and the storage medium for managing the chat group of the application firstly screen clients from a client database according to client screening rules of chat group configuration data to obtain a client chat identifier set to be invited, secondly establish the chat group according to group establishment configuration data of the chat group configuration data to obtain a target chat group, then respectively send invitation group-entering chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group, then obtain group-entering prompt data from the target chat group to obtain a successful group-entering client chat identifier set, automatically reply to the chat data set to be replied according to identity role configuration data of the chat group configuration data, a text intention recognition model and an intention skill library, and finally configure group dissembling rules of the data according to the chat group, the target chat group is subjected to the disaggregation processing, so that the client screening, the group establishment, the invitation, the chat data reply and the group disaggregation are automatically performed, the technical problems that in the prior art, the chat group needs to be manually operated by group management personnel to establish the group, an agent is always in an online state and timely replies information to avoid service failure, operation is complicated, mistakes are easily made, the service effect of the chat group is influenced are solved, and the client experience of the chat group service is improved.
Drawings
Fig. 1 is a flowchart illustrating a chat group management method according to an embodiment of the present application;
fig. 2 is a block diagram schematically illustrating a structure of a management apparatus for a chat group according to an embodiment of the present invention;
fig. 3 is a block diagram illustrating a structure of a computer device according to an embodiment of the present application.
The objectives, features, and advantages of the present application will be further described with reference to the accompanying drawings.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
In order to solve the technical problems that in the prior art, a chat group needs to be established by manual operation of group management personnel, an agent is always in an online state and timely replies information to avoid service failure, operation is complicated, mistakes are easy to occur, and the service effect of the chat group is influenced, the chat group management method is provided, and the method is applied to the technical field of artificial intelligence. According to the management method of the chat group, client screening, group building, invitation, chat data reply and group dispersion are automatically carried out according to the configuration data of the chat group and the client database, the technical problems that in the prior art, the chat group needs group management personnel to manually operate the group building, and an agent is always in an online state and replies information in time to avoid service failure, so that the operation is complicated, errors are easy to occur, and the service effect of the chat group is influenced are solved, and the client experience of the chat group service is improved.
Referring to fig. 1, an embodiment of the present application provides a method for managing a chat group, where the method includes:
s1: acquiring an automatic group establishment request, wherein the automatic group establishment request carries chat group configuration data;
s2: obtaining a client database, screening clients from the client database according to client screening rules of the chat group configuration data to obtain a client chat identifier set to be invited, and updating the chat group service state of the client database according to the client chat identifier set to be invited;
s3: and establishing a chat group according to the group configuration data of the chat group configuration data to obtain a target chat group, wherein the group configuration data comprises: group primary account information, group establishing date data and group name generating rules;
s4: respectively sending invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group;
s5: acquiring group-entering prompt data from the target chat group to obtain a successful group-entering client chat identifier set, and updating the chat group service state of the client database according to the successful group-entering client chat identifier set;
s6: obtaining the chat data which is not replied from the target chat group to obtain a chat data set to be replied;
s7: acquiring a text intention recognition model and an intention operation library corresponding to the group building intention of the chat group configuration data, and automatically replying the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention operation library;
s8: and performing group dissolving processing on the target chat group according to a group dissolving rule of the chat group configuration data to obtain a chat group ending signal, and updating the chat group service state of the client database according to the chat group ending signal and the target chat group.
The embodiment firstly screens clients from a client database according to a client screening rule of chat group configuration data to obtain a client chat identifier set to be invited, secondly establishes a chat group according to group configuration data of the chat group configuration data to obtain a target chat group, then respectively sends invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group, then obtains group prompt data from the target chat group to obtain a successful group client chat identifier set, automatically replies to the chat data set to be replied according to identity role configuration data, a text intention recognition model and an intention database of the chat group configuration data, and finally disassembles the target chat group according to a group disassembling rule of the chat group configuration data, thereby realizing the automatic client screening, The method has the advantages that the technical problems that in the prior art, the chat group needs manual operation of group management personnel for group establishment, an agent is always in an online state and timely replies information to avoid service failure, operation is complex, mistakes are easy to occur, and the service effect of the chat group is influenced are solved, and the customer experience of the chat group service is improved.
For S1, the automatic group establishment request sent by the user may be obtained, or the automatic group establishment request sent by the third-party application system may be obtained, or the automatic group establishment request triggered by the application program implementing the present application may be obtained.
The automatic group request is a request for establishing a chat group to provide a group service. Chat groups include, but are not limited to: wechat chat group, QQ chat group, voice chat group.
The chat group configuration data can be obtained from a database, the chat group configuration data input by a user can also be obtained, and the chat group configuration data can also be obtained from a third-party application system.
For S2, the customer database may be obtained from the database, the customer database input by the user may be obtained, and the customer database may be obtained from a third-party application system. The customer database stores the relevant information of the customer, and the relevant information of the customer includes but is not limited to: customer chat identification, chat group service status, purchased product name.
Optionally, according to a client screening rule of the chat group configuration data, client screening is performed from the client database, and client chat identifiers corresponding to respective clients obtained through screening are used as a client chat identifier set to be invited.
The client chat identifier may be a client name, client ID, or the like that uniquely identifies a client in the chat facility.
For example, the customer screening rule is "customer expiring within 3 months of car insurance", which is not specifically limited by the example.
Optionally, the step of updating the chat group service state of the customer database according to the set of customer chat identifiers to be invited includes: obtaining a client chat identifier from the client chat identifier set to be invited to obtain a client chat identifier in an initial state to be updated; and searching the client chat identifier in the initial state to be updated in the client database, and setting the chat group service state corresponding to the client chat identifier searched in the client database as an offer to be invited.
For S3, establishing a chat group at the time corresponding to the group establishing date data through the group primary account information, and taking the established chat group as a chat group to be set; and setting the group name of the chat group to be set according to the group name generation rule through the group primary account information to obtain the target chat group.
Optionally, the step of performing group name setting on the chat group to be set according to the group name generation rule through the group primary account information to obtain the target chat group includes: performing group name setting on the chat group to be set according to the group name generation rule through the group primary account information to obtain the chat group to be generated into the group announcement; acquiring an intention bulletin tactics library according to the group primary account information, and acquiring bulletin tactics from the intention bulletin tactics library according to the clustering intention of the chatting group configuration data to obtain target bulletin tactics data; and performing group announcement setting on the chat group to be generated with the group announcement according to the group primary account information and the target announcement session data to obtain the target chat group.
The intention bulletin tactics library includes: and (4) clustering intents and bulletin talks, wherein each clustering intention corresponds to at least one bulletin talks.
For S4, generating an offer group chat message according to the group link of the target chat group; and respectively sending the invitation group chat information to a private chat dialog box corresponding to each client chat identifier in the client chat identifier set to be invited.
For S5, acquiring group entry prompting data from the group dialogue box of the target chat group, determining client chat identifiers by the group entry prompting data acquired by each module, and taking all the obtained client chat identifiers as a successful group entry client chat identifier set; and setting a successful group-entering identifier for the chat group service state corresponding to the client chat identifier which is the same as the successful group-entering client chat identifier in the successful group-entering client chat identifier set in the client database.
Successful group identifiers include, but are not limited to: the cluster has been entered.
For S6, according to the chat data time interval of the chat group configuration data, taking the setup time of the target chat group as the start time, acquiring the chat data that is not replied from the group dialog box of the target chat group, and taking all the acquired chat data as the chat data set to be replied.
That is, the chat data set to be replied may include 0 piece of chat data, 1 piece of chat data, or multiple pieces of chat data. Each piece of chat data is a pair of talk data sent by the client in the target chat group. Each piece of chat data may be a single sentence or a single sentence containing multiple sentences.
For S7, the text intention recognition model and the intention language library corresponding to the clustering intention of the chat group configuration data may be obtained from a database, or the text intention recognition model and the intention language library corresponding to the clustering intention of the chat group configuration data may be obtained from a third-party application system.
The text intention recognition model is used for performing intention recognition on a piece of text. The implementation method and the working principle of the text intention recognition model are not described in detail herein.
The intent-to-speak library includes: intention data, conversational data, each intention data corresponding to at least one conversational data. The intent data includes one or more intents.
And then, according to the identity role configuration data of the chat group configuration data, automatically replying in a group-to-group dialog box of the target chat group in a manner of reminding a specific person to send information.
For example, the method of reminding a specific person to send information "@ client chat is used to identify reply data to be sent", which is not specifically limited in this example.
For S8, according to the group dismissal rule of the chat group configuration data, notifying the clients who do not enter the group that the chat group has been dismissed, and moving all members in the target chat group out of the chat group, and completing the operation of moving all members in the target chat group out of the chat group to generate a chat group end signal; responding the chat group ending signal, searching in the client database according to all successful group-entering client chat identifiers corresponding to the target chat group, and setting the chat group service state corresponding to the client chat identifier searched in the client database as a group successful service identifier.
Group success service identification includes, but is not limited to: the entered group is successfully serviced.
Group unraveling rules include, but are not limited to: colonize for two weeks.
In an embodiment, the step of sending offer-to-group chat information to each client chat identifier in the set of client chat identifiers to be invited according to the target chat group includes:
s41: generating an invitation of the target chat group according to the group building intention of the chat group configuration data to obtain a target invitation;
s42: generating a group-entering offer link according to the target chat group to obtain the group-entering offer link to be sent;
s43: and respectively sending the invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target invitation dialog and the to-be-sent group invitation link.
In this embodiment, according to the target chat group, offer group-in chat information is sent to each client chat identifier in the set of client chat identifiers to be invited, so that client offers are automatically performed.
For S41, the intention invitation database may be obtained from the database, or the intention invitation database input by the user may be obtained, or the intention invitation database may be obtained from the third-party application system; and searching the clustering intention of the chat group configuration data in the intention invitation library, and determining a target invitation according to the invitation corresponding to the clustering intention searched in the intention invitation library.
The intent invitation library includes: and the system comprises group intentions and invitations, wherein each group intention corresponds to at least one invitation.
When the number of the invitations corresponding to the clustering intention searched in the intention invitation library is more than one, one of all the invitations corresponding to the clustering intention searched in the intention invitation library can be randomly determined as the target invitation of the invitations.
And S42, generating a group-in offer link according to the target chat group, adding the group-in offer link into the target chat group by clicking the group-in offer link, and taking the generated group-in offer link as the group-in offer link to be sent.
The method for generating the group invitation link according to the target chat group is determined according to the chat tool corresponding to the target chat group, which is not described herein again.
For S43, generating the offer group chat information according to the target offer and the to-be-sent group offer link, and sending the offer group chat information to a private chat dialog box corresponding to each of the client chat identifiers in the set of client chat identifiers to be invited.
In an embodiment, the step of sending the offer group chat information to each client chat identifier in the set of client chat identifiers to be invited according to the target offer and the link to be sent to the group invitation includes:
s431: calling a text robot, adopting a method of private chat friends and adopting agent information data of the chat group configuration data, and respectively sending offer group-entering chat information to a private chat dialog box corresponding to each client chat identifier in the client chat identifier set to be invited according to the target invitation and the group-entering invitation link to be sent, wherein the agent information data comprises: seat head portrait, seat account number data.
The embodiment realizes that the invitation group chat information is respectively sent to each client chat identifier in the client chat identifier set to be invited according to the target invitation dialog and the link of the incoming group invitation to be sent, thereby realizing automatic incoming group invitation.
And S431, calling a text robot, generating chat information according to the target invitation and the to-be-sent group invitation link to obtain the invitation group chat information, and then adopting the seat head portrait and the seat account number data of the chat group configuration data as identity information to respectively send the invitation group chat information to the private chat dialog box corresponding to each client chat identifier in the to-be-invited client chat identifier set by using a private chat friend method.
The implementation method of the text robot is not described herein.
In an embodiment, the step of obtaining group entry prompt data from the target chat group to obtain a successful group entry client chat identifier set, and updating the chat group service state of the client database according to the successful group entry client chat identifier set includes:
s511: acquiring group entering prompt data from a group dialogue box corresponding to the target chat group according to the prompt data time interval of the chat group configuration data to obtain prompt data to be analyzed;
s512: identifying the client chat identifier of the prompt data to be analyzed to obtain the successful group-entering client chat identifier set;
s513: searching each successful group-entering client chat identifier in the successful group-entering client chat identifier set in the client database respectively, and setting the chat group service state corresponding to the client chat identifier searched in the client database as a group-entered;
in the continuous process of the step of obtaining group entry prompt data from the target chat group to obtain a successful group entry client chat identifier set and updating the chat group service state of the client database according to the successful group entry client chat identifier set, the method further comprises the following steps:
s521: confirming non-group clients according to the outbound interval duration of the chat group configuration data, the client chat identifier set to be invited and the client database to obtain a non-group client chat identifier set;
s522: calling a voice robot to respectively carry out voice outbound on each non-group client chat identifier in the non-group client chat identifier set to obtain a group-entering willingness corresponding to each non-group client chat identifier in the non-group client chat identifier set;
s523: when the group-entering will is willing to enter the group, calling a text robot, and respectively sending the invitation group-entering chat information to each non-group client chat identifier of which the group-entering will is willing to enter the group according to the target chat group;
s524: when the group-entering will is unwilling, searching each un-group-entering client chat identifier of which the group-entering will is unwilling in the client database, and setting the chat group service state corresponding to the client chat identifier searched in the client database as group-entering refusal.
The embodiment realizes that the group prompt data is obtained according to the prompt data time interval to determine the chat identifier of the successful group-entering client, thereby realizing the automatic continuous determination of the chat identifier of the successful group-entering client and being convenient for counting the successful group-entering clients in time; and in the process of automatically and continuously determining the chat identifier of the client who successfully enters the group, the client who does not enter the group is called out by voice, so that the group entering proportion is improved, and the effectiveness of the chat group service is further improved.
For step S511, the establishment time of the target chat group is used as the start time, group entry prompt data is obtained from the group dialog box corresponding to the target chat group according to the prompt data time interval of the chat group configuration data, and the obtained group entry prompt data is used as the prompt data to be analyzed.
And S512, identifying the client chat marks of the prompt data to be analyzed, taking each identified client chat mark as a successful group-entering client chat mark, and determining the successful group-entering client chat mark set according to all the successful group-entering client chat marks.
For S521, adding the establishment time of the target chat group and the outbound interval duration of the chat group configuration data to obtain outbound time; and in the outbound time, confirming the non-group clients according to the client chat identifier set to be invited and the chat group service state of the client database, taking the client chat identifier corresponding to each determined non-group client as a non-group client chat identifier, and taking all the non-group client chat identifiers as the non-group client chat identifier set.
And S522, calling a voice robot, respectively carrying out voice outbound to each un-grouped client chat identifier in the un-grouped client chat identifier set, and carrying out group-entering willingness analysis according to voice data of the voice outbound to obtain group-entering willingness corresponding to each un-grouped client chat identifier in the un-grouped client chat identifier set.
Voice outbound, i.e., making a voice call.
The specific implementation method of the voice robot is not described herein.
The group-entering intentions include: and (3) willing to enter a group and unwilling to enter the group.
For S523, when the group-entering will is a willingness to enter a group, it means that the client is willing to accept a chat group service, and invokes a text robot to generate an offer group-entering chat message according to the group-entering link of the target chat group; and calling a text robot, and respectively sending the invited group-entering chat information to a private chat dialog box corresponding to each un-grouped client chat identifier with the group-entering willingness as willingness to enter the group.
For S524, when there is a case that the group-entering will is unwilling to enter the group, it means that the customer is unwilling to accept the chat group service, at this time, the voice call is not needed to resend the invitation group-entering chat information, each un-entered group customer chat identifier whose group-entering will is unwilling to enter the group is searched in the customer database, and the chat group service state corresponding to the customer chat identifier searched in the customer database is set as a group-entering rejection state, thereby avoiding resending the group invitation to the customer who has explicitly shown unwilling to enter the group.
In an embodiment, after the step of obtaining the group entry prompt data from the target chat group to obtain the chat identifier set of the successful group entry clients, the method further includes:
s531: calling one-to-one group-entered private chat robots, adopting a private chat friend method and seat information data of the chat group configuration data, and sending the group internal rules of the chat group configuration data to a private chat dialog box corresponding to each successful group-entered client chat identifier in the successful group-entered client chat identifier set;
s532: performing seat determination according to the seat information data of the successful group-entering customer chat identifier set and the chat group configuration data to obtain seat account data to be processed corresponding to each successful group-entering customer chat identifier in the successful group-entering customer chat identifier set;
s533: extracting one piece of seat account data to be processed from all the seat account data to be processed as target seat account data;
s534: generating client group entry reminding information according to the successful group entry client chat identification corresponding to the target agent account data, wherein the client group entry reminding information is used for reminding an agent corresponding to the target agent account data.
In this embodiment, the in-group rule of the chat group configuration data is sent to the private chat dialog box corresponding to each successful group-entering client chat identifier in the successful group-entering client chat identifier set by using the method of private chat friends and the agent information data of the chat group configuration data, and the reminding information is sent to the to-be-processed agent account data corresponding to the successful group-entering client chat identifier, so that an artificial agent can know the group entering progress of clients in time without paying attention to the information of the target chat group at any time.
And S531, calling the one-to-one group-entered private chat robot, using the seat information data of the chat group configuration data as identity information, and sending the group internal rules of the chat group configuration data to the private chat dialog box corresponding to each successful group-entered client chat identifier in the successful group-entered client chat identifier set by using a private chat friend method.
And each one-to-one group-entered private chat robot performs private chat with one client at the same time. The specific implementation method of the one-to-one private chat robot is not described herein.
For S532, according to the agent information data of the chat group configuration data, an agent is determined for each successful group-entering client chat identifier in the successful group-entering client chat identifier set, so as to obtain to-be-processed agent account data corresponding to each successful group-entering client chat identifier in the successful group-entering client chat identifier set.
For step S533, one piece of seat account data to be processed is sequentially extracted from all the seat account data to be processed as target seat account data.
For S534, generating a group entry reminding message according to the successful group entry customer chat identifier corresponding to the target agent account data, that is, the group entry reminding message carries the successful group entry customer chat identifier corresponding to the target agent account data, so that the agent can conveniently and quickly determine the identity of the customer. And sending the reminding information that the client has entered the group to a private chat dialog box corresponding to the target seat account data so as to realize an automatic reminding function.
In an embodiment, the step of automatically replying to the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention skill library includes:
s71: obtaining a piece of chat data from the chat data set to be replied as chat data to be processed;
s72: judging whether the chat data to be processed is an image or not;
s73: when the chatting data to be processed is a non-image, inputting the chatting data to be processed into the text intention recognition model for intention recognition to obtain a first intention recognition result;
s74: when the chat data to be processed is an image, acquiring an image intention identification model corresponding to the clustering intention of the chat group configuration data, and inputting the chat data to be processed into the image intention identification model for intention identification to obtain a second intention identification result;
s75: performing speech technology data determination according to the first intention identification result, the second intention identification result and the intention speech technology library to obtain reply data to be sent;
s76: and calling a text group chat robot, configuring data by adopting a mode of reminding a specific person to send information and an identity role of the chat group configuration data, and sending the reply data to be sent to a group dialogue frame corresponding to the target chat group according to a client chat identifier corresponding to the chat data to be processed.
According to the embodiment, automatic reply is carried out according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention operation library, and the technical problems that an agent is required to be always in an online state and replies information in time to avoid service failure, operation is complex, mistakes are easy to occur, and the service effect of the chat group is influenced are solved.
For S71, a piece of chat data is sequentially obtained from the chat data set to be replied as the chat data to be processed.
For S72, the chat data to be processed is analyzed to determine whether the chat data to be processed is an image.
For S73, when the chat data to be processed is a non-image, it means that all of the chat data to be processed is text data, and at this time, the chat data to be processed is input to the text intention recognition model for intention recognition, and the recognized data is used as a first intention recognition result.
For S74, when the chat data to be processed is an image, it means that the chat data to be processed is not text data, and at this time, intent recognition cannot be performed using the text intent recognition model, and the image intent recognition model corresponding to the clustering intent of the chat group configuration data may be obtained from a database, or the image intent recognition model corresponding to the clustering intent of the chat group configuration data may be obtained from a third-party application system.
And inputting the chat data to be processed into the image intention recognition model for intention recognition, and taking the recognized data as a second intention recognition result.
For step S75, when the chat data to be processed is a non-image, searching the first intention identification result in the intention skill library, and determining reply data to be sent according to the skill data corresponding to the intention data searched in the intention skill library; and when the chat data to be processed is an image, searching the second intention identification result in the intention tactical library, and determining reply data to be sent according to tactical data corresponding to the intention data searched in the intention tactical library.
When the number of the tactical data corresponding to the intention data searched in the intention tactical library is greater than 1, one tactical data can be randomly determined as the reply data to be sent from all the tactical data corresponding to the intention data searched in the intention tactical library.
And S76, calling a text group chat robot, using the identity role configuration data of the chat group configuration data as identity information, using the client chat identifier corresponding to the chat data to be processed as a specific person in a mode of reminding the specific person to send information, and sending the reply data to be sent to a group dialogue frame corresponding to the target chat group.
The specific implementation method of the text group chat robot is not described herein.
By adopting the method of reminding a specific person to send information, the client corresponding to the client chat identifier corresponding to the chat data to be processed can be reminded to check the information in time, and the client corresponding to the client chat identifier corresponding to the chat data to be processed can be facilitated to quickly find the reply data to be sent, so that the effectiveness of the chat group service is facilitated to be improved, and the client experience is improved.
In an embodiment, the step of performing a group dismissal process on the target chat group according to the group dismissal rule of the chat group configuration data to obtain a chat group ending signal includes:
s81: determining non-group clients according to the client chat identifier set to be invited and the client database to obtain a non-group client chat identifier set;
s82: determining group dismissal starting time according to the group dismissal rule of the chat group configuration data;
s83: calling a text robot, adopting a method of private chat friends and adopting seat information data of the chat group configuration data, and sending group dismissal reminding information to private chat dialog boxes corresponding to the client chat identifiers corresponding to the client chat identifier set which does not enter the group according to the group dismissal starting time;
s84: calling the text robot, and sending the group dissolving talk data in the group dissolving rule to a group talk box corresponding to the target chat group;
s85: acquiring the resolving and sending time of the group resolving phone data in the group dialog box corresponding to the target chat group, and adding the group resolving time in the group resolving rule with the resolving and sending time to obtain group resolving and executing time;
s86: and performing the dispreading processing on the target chat group according to the group dispreading execution time and the group primary account information to obtain a chat group ending signal.
According to the method and the device, the client who does not enter the group is determined firstly, the group dismissal reminding information is sent to the client who does not enter the group, so that the client is prevented from applying for the group dismissal, and the client experience is further improved; the group dismissal speech data in the group dismissal rule are sent to the group dialogue frame corresponding to the target chat group, the group dismissal duration is waited after the group dismissal speech data are sent, and then the dismissal processing of the target chat group is carried out, so that the phenomenon that the customer does not know the details of the group dismissal to generate the impression that the chat group service is not good is avoided, and the customer experience is further improved.
For S81, searching the client chat identifier of each offer in the set of client chat identifiers to be invited in the client database, and when the chat group service state corresponding to the client chat identifier in the client database is an offer, taking the client chat identifier as a client chat identifier which is not in group; and taking all the client chat identifiers which do not enter the group as a client chat identifier set which does not enter the group.
For S82, determining group dismissal start time corresponding to the target chat group according to the group dismissal rule of the chat group configuration data and the establishment time of the target chat group. For example, the group resolution rule is "two weeks for group establishment", and the set-up time of the target chat group plus two weeks is used as the group resolution start time corresponding to the target chat group, which is not specifically limited in this example.
And S83, calling a text robot, using the seat information data of the chat group configuration data as identity information, and sending group dismissal reminding information to the private chat dialog boxes corresponding to the client chat identifiers corresponding to the un-joined client chat identifier set respectively by a private chat friend method at the group dismissal starting time so as to remind the un-joined client chat groups that the chat groups are dismissed.
And S84, calling the text robot, and sending the group dismissal tactical data in the group dismissal rule to the group dialogue box corresponding to the target chat group to remind the client who has entered the group that the chat group has been dismissed.
For S85, the group break time in the group break rule and the break transmission time are added, and the time obtained by the addition is used as the group break execution time.
For S86, at the group dismissal execution time, moving all clients in the target chat group out of the target chat group according to the group primary account information, and generating the chat group end signal after completing the moving out of all clients.
Referring to fig. 2, the present application further provides a management apparatus for a chat group, the apparatus including:
a request obtaining module 100, configured to obtain an automatic group establishment request, where the automatic group establishment request carries chat group configuration data;
a module 200 for determining a set of chat identifiers of clients to be invited, configured to obtain a client database, perform client screening from the client database according to a client screening rule of the chat group configuration data to obtain a set of chat identifiers of clients to be invited, and update a service state of a chat group in the client database according to the set of chat identifiers of clients to be invited;
a target chat group determining module 300, configured to establish a chat group according to the group configuration data of the chat group configuration data to obtain a target chat group, where the group configuration data includes: group primary account information, group establishing date data and group name generating rules;
a client invitation module 400, configured to send invitation group chat information to each client chat identifier in the set of client chat identifiers to be invited according to the target chat group;
a successful group-entering client chat identifier set determining module 500, configured to obtain group-entering prompt data from the target chat group, obtain a successful group-entering client chat identifier set, and update the chat group service state of the client database according to the successful group-entering client chat identifier set;
a to-be-replied chat data set determining module 600, configured to obtain unanswered chat data from the target chat group, and obtain a to-be-replied chat data set;
the chat data automatic reply module 700 is configured to obtain a text intention recognition model and an intention skill library corresponding to a group establishment intention of the chat group configuration data, and automatically reply to the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention skill library;
a chat group ending signal determining module 800, configured to perform a group dispersion process on the target chat group according to a group dispersion rule of the chat group configuration data to obtain a chat group ending signal, and update the chat group service state of the client database according to the chat group ending signal and the target chat group.
The embodiment firstly screens clients from a client database according to a client screening rule of chat group configuration data to obtain a client chat identifier set to be invited, secondly establishes a chat group according to group configuration data of the chat group configuration data to obtain a target chat group, then respectively sends invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group, then obtains group prompt data from the target chat group to obtain a successful group client chat identifier set, automatically replies to the chat data set to be replied according to identity role configuration data, a text intention recognition model and an intention database of the chat group configuration data, and finally disassembles the target chat group according to a group disassembling rule of the chat group configuration data, thereby realizing the automatic client screening, The method has the advantages that the technical problems that in the prior art, the chat group needs manual operation of group management personnel for group establishment, an agent is always in an online state and timely replies information to avoid service failure, operation is complex, mistakes are easy to occur, and the service effect of the chat group is influenced are solved, and the customer experience of the chat group service is improved.
Referring to fig. 3, a computer device, which may be a server and whose internal structure may be as shown in fig. 3, is also provided in the embodiment of the present application. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the computer designed processor is used to provide computational and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The database of the computer device is used for storing data such as management methods of chat groups. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a method of managing chat groups. The management method of the chat group comprises the following steps: acquiring an automatic group establishment request, wherein the automatic group establishment request carries chat group configuration data; obtaining a client database, screening clients from the client database according to client screening rules of the chat group configuration data to obtain a client chat identifier set to be invited, and updating the chat group service state of the client database according to the client chat identifier set to be invited; and establishing a chat group according to the group configuration data of the chat group configuration data to obtain a target chat group, wherein the group configuration data comprises: group primary account information, group establishing date data and group name generating rules; respectively sending invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group; acquiring group-entering prompt data from the target chat group to obtain a successful group-entering client chat identifier set, and updating the chat group service state of the client database according to the successful group-entering client chat identifier set; obtaining the chat data which is not replied from the target chat group to obtain a chat data set to be replied; acquiring a text intention recognition model and an intention operation library corresponding to the group building intention of the chat group configuration data, and automatically replying the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention operation library; and performing group dissolving processing on the target chat group according to a group dissolving rule of the chat group configuration data to obtain a chat group ending signal, and updating the chat group service state of the client database according to the chat group ending signal and the target chat group.
The embodiment firstly screens clients from a client database according to a client screening rule of chat group configuration data to obtain a client chat identifier set to be invited, secondly establishes a chat group according to group configuration data of the chat group configuration data to obtain a target chat group, then respectively sends invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group, then obtains group prompt data from the target chat group to obtain a successful group client chat identifier set, automatically replies to the chat data set to be replied according to identity role configuration data, a text intention recognition model and an intention database of the chat group configuration data, and finally disassembles the target chat group according to a group disassembling rule of the chat group configuration data, thereby realizing the automatic client screening, The method has the advantages that the technical problems that in the prior art, the chat group needs manual operation of group management personnel for group establishment, an agent is always in an online state and timely replies information to avoid service failure, operation is complex, mistakes are easy to occur, and the service effect of the chat group is influenced are solved, and the customer experience of the chat group service is improved.
An embodiment of the present application further provides a computer-readable storage medium, on which a computer program is stored, and the computer program, when executed by a processor, implements a method for managing chat groups, including the steps of: acquiring an automatic group establishment request, wherein the automatic group establishment request carries chat group configuration data; obtaining a client database, screening clients from the client database according to client screening rules of the chat group configuration data to obtain a client chat identifier set to be invited, and updating the chat group service state of the client database according to the client chat identifier set to be invited; and establishing a chat group according to the group configuration data of the chat group configuration data to obtain a target chat group, wherein the group configuration data comprises: group primary account information, group establishing date data and group name generating rules; respectively sending invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group; acquiring group-entering prompt data from the target chat group to obtain a successful group-entering client chat identifier set, and updating the chat group service state of the client database according to the successful group-entering client chat identifier set; obtaining the chat data which is not replied from the target chat group to obtain a chat data set to be replied; acquiring a text intention recognition model and an intention operation library corresponding to the group building intention of the chat group configuration data, and automatically replying the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention operation library; and performing group dissolving processing on the target chat group according to a group dissolving rule of the chat group configuration data to obtain a chat group ending signal, and updating the chat group service state of the client database according to the chat group ending signal and the target chat group.
The executed chat group management method comprises the steps of firstly screening clients from a client database according to client screening rules of chat group configuration data to obtain a client chat identifier set to be invited, secondly establishing a chat group according to group establishment configuration data of the chat group configuration data to obtain a target chat group, then respectively sending invitation group-entering chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group, then obtaining group-entering prompt data from the target chat group to obtain a successful group-entering client chat identifier set, automatically replying the chat data set to be replied according to identity role configuration data of the chat group configuration data, a text intention recognition model and an intention conversation library, and finally performing dispreading processing on the target chat group according to group dispreading rules of the chat group configuration data, therefore, the automatic client screening, group establishment, invitation, chat data reply and group dispersion are realized, the technical problems that in the prior art, the chat group needs manual group establishment by group management personnel, the seat is always in an online state and replies information in time to avoid service failure, operation is complicated, mistakes are easily made, the service effect of the chat group is influenced, and the client experience of the chat group service is improved.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium provided herein and used in the examples may include non-volatile and/or volatile memory. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), double-rate SDRAM (SSRSDRAM), Enhanced SDRAM (ESDRAM), synchronous link (Synchlink) DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and bus dynamic RAM (RDRAM).
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, apparatus, article, or method that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, apparatus, article, or method. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, apparatus, article, or method that includes the element.
The above description is only a preferred embodiment of the present application, and not intended to limit the scope of the present application, and all modifications of equivalent structures and equivalent processes, which are made by the contents of the specification and the drawings of the present application, or which are directly or indirectly applied to other related technical fields, are also included in the scope of the present application.

Claims (10)

1. A method for managing chat groups, the method comprising:
acquiring an automatic group establishment request, wherein the automatic group establishment request carries chat group configuration data;
obtaining a client database, screening clients from the client database according to client screening rules of the chat group configuration data to obtain a client chat identifier set to be invited, and updating the chat group service state of the client database according to the client chat identifier set to be invited;
and establishing a chat group according to the group configuration data of the chat group configuration data to obtain a target chat group, wherein the group configuration data comprises: group primary account information, group establishing date data and group name generating rules;
respectively sending invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group;
acquiring group-entering prompt data from the target chat group to obtain a successful group-entering client chat identifier set, and updating the chat group service state of the client database according to the successful group-entering client chat identifier set;
obtaining the chat data which is not replied from the target chat group to obtain a chat data set to be replied;
acquiring a text intention recognition model and an intention operation library corresponding to the group building intention of the chat group configuration data, and automatically replying the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention operation library;
and performing group dissolving processing on the target chat group according to a group dissolving rule of the chat group configuration data to obtain a chat group ending signal, and updating the chat group service state of the client database according to the chat group ending signal and the target chat group.
2. The method for managing chat groups according to claim 1, wherein the step of sending offer-in-group chat information to each client chat identifier in the set of client chat identifiers to be invited according to the target chat group comprises:
generating an invitation of the target chat group according to the group building intention of the chat group configuration data to obtain a target invitation;
generating a group-entering offer link according to the target chat group to obtain the group-entering offer link to be sent;
and respectively sending the invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target invitation dialog and the to-be-sent group invitation link.
3. The method for managing chat groups according to claim 2, wherein the step of sending the offer group chat message to each of the client chat identifiers in the set of client chat identifiers to be invited according to the target invitation and the link to be sent to the group invitation comprises:
calling a text robot, adopting a method of private chat friends and adopting agent information data of the chat group configuration data, and respectively sending offer group-entering chat information to a private chat dialog box corresponding to each client chat identifier in the client chat identifier set to be invited according to the target invitation and the group-entering invitation link to be sent, wherein the agent information data comprises: seat head portrait, seat account number data.
4. The method of claim 1, wherein the step of obtaining group entry prompting data from the target chat group to obtain a set of successful group entry client chat identifiers, and updating the chat group service status of the client database according to the set of successful group entry client chat identifiers comprises:
acquiring group entering prompt data from a group dialogue box corresponding to the target chat group according to the prompt data time interval of the chat group configuration data to obtain prompt data to be analyzed;
identifying the client chat identifier of the prompt data to be analyzed to obtain the successful group-entering client chat identifier set;
searching each successful group-entering client chat identifier in the successful group-entering client chat identifier set in the client database respectively, and setting the chat group service state corresponding to the client chat identifier searched in the client database as a group-entered;
in the continuous process of the step of obtaining group entry prompt data from the target chat group to obtain a successful group entry client chat identifier set and updating the chat group service state of the client database according to the successful group entry client chat identifier set, the method further comprises the following steps:
confirming non-group clients according to the outbound interval duration of the chat group configuration data, the client chat identifier set to be invited and the client database to obtain a non-group client chat identifier set;
calling a voice robot to respectively carry out voice outbound on each non-group client chat identifier in the non-group client chat identifier set to obtain a group-entering willingness corresponding to each non-group client chat identifier in the non-group client chat identifier set;
when the group-entering will is willing to enter the group, calling a text robot, and respectively sending the invitation group-entering chat information to each non-group client chat identifier of which the group-entering will is willing to enter the group according to the target chat group;
when the group-entering will is unwilling, searching each un-group-entering client chat identifier of which the group-entering will is unwilling in the client database, and setting the chat group service state corresponding to the client chat identifier searched in the client database as group-entering refusal.
5. The method for managing chat groups according to claim 1, wherein after the step of obtaining the group entry prompting data from the target chat group and obtaining the set of chat identifiers of the successful group entry clients, the method further comprises:
calling one-to-one group-entered private chat robots, adopting a private chat friend method and seat information data of the chat group configuration data, and sending the group internal rules of the chat group configuration data to a private chat dialog box corresponding to each successful group-entered client chat identifier in the successful group-entered client chat identifier set;
performing seat determination according to the seat information data of the successful group-entering customer chat identifier set and the chat group configuration data to obtain seat account data to be processed corresponding to each successful group-entering customer chat identifier in the successful group-entering customer chat identifier set;
extracting one piece of seat account data to be processed from all the seat account data to be processed as target seat account data;
generating client group entry reminding information according to the successful group entry client chat identification corresponding to the target agent account data, wherein the client group entry reminding information is used for reminding an agent corresponding to the target agent account data.
6. The method for managing a chat group according to claim 1, wherein the step of automatically replying to the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention recognition model and the intention skill library comprises:
obtaining a piece of chat data from the chat data set to be replied as chat data to be processed;
judging whether the chat data to be processed is an image or not;
when the chatting data to be processed is a non-image, inputting the chatting data to be processed into the text intention recognition model for intention recognition to obtain a first intention recognition result;
when the chat data to be processed is an image, acquiring an image intention identification model corresponding to the clustering intention of the chat group configuration data, and inputting the chat data to be processed into the image intention identification model for intention identification to obtain a second intention identification result;
performing speech technology data determination according to the first intention identification result, the second intention identification result and the intention speech technology library to obtain reply data to be sent;
and calling a text group chat robot, configuring data by adopting a mode of reminding a specific person to send information and an identity role of the chat group configuration data, and sending the reply data to be sent to a group dialogue frame corresponding to the target chat group according to a client chat identifier corresponding to the chat data to be processed.
7. The method for managing chat groups according to claim 1, wherein the step of performing a group dismissal process on the target chat group according to the group dismissal rule of the chat group configuration data to obtain a chat group end signal comprises:
determining non-group clients according to the client chat identifier set to be invited and the client database to obtain a non-group client chat identifier set;
determining group dismissal starting time according to the group dismissal rule of the chat group configuration data;
calling a text robot, adopting a method of private chat friends and adopting seat information data of the chat group configuration data, and sending group dismissal reminding information to private chat dialog boxes corresponding to the client chat identifiers corresponding to the client chat identifier set which does not enter the group according to the group dismissal starting time;
calling the text robot, and sending the group dissolving talk data in the group dissolving rule to a group talk box corresponding to the target chat group;
acquiring the resolving and sending time of the group resolving phone data in the group dialog box corresponding to the target chat group, and adding the group resolving time in the group resolving rule with the resolving and sending time to obtain group resolving and executing time;
and performing the dispreading processing on the target chat group according to the group dispreading execution time and the group primary account information to obtain a chat group ending signal.
8. An apparatus for managing a chat group, the apparatus comprising:
the request acquisition module is used for acquiring an automatic group establishment request, and the automatic group establishment request carries chat group configuration data;
a module for determining the set of client chat identifiers to be invited, which is used for acquiring a client database, screening clients from the client database according to the client screening rule of the chat group configuration data to obtain a set of client chat identifiers to be invited, and updating the service state of the chat group in the client database according to the set of client chat identifiers to be invited;
a target chat group determining module, configured to establish a chat group according to the group configuration data of the chat group configuration data to obtain a target chat group, where the group configuration data includes: group primary account information, group establishing date data and group name generating rules;
the client invitation module is used for respectively sending invitation group chat information to each client chat identifier in the client chat identifier set to be invited according to the target chat group;
a successful group-entering client chat identifier set determining module, configured to obtain group-entering prompt data from the target chat group, obtain a successful group-entering client chat identifier set, and update the chat group service state of the client database according to the successful group-entering client chat identifier set;
the chat data set to be replied determining module is used for acquiring the chat data which is not replied from the target chat group to obtain a chat data set to be replied;
the chat data automatic reply module is used for acquiring a text intention identification model and an intention skill library corresponding to the group building intention of the chat group configuration data, and automatically replying the chat data set to be replied according to the identity role configuration data of the chat group configuration data, the text intention identification model and the intention skill library;
and the chat group ending signal determining module is used for performing group dispersion processing on the target chat group according to the group dispersion rule of the chat group configuration data to obtain a chat group ending signal, and updating the chat group service state of the client database according to the chat group ending signal and the target chat group.
9. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the method of any one of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.
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