CN113282727B - Question-answering processing method, device, computer readable storage medium and processor - Google Patents
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Abstract
The invention discloses a question and answer processing method, a question and answer processing device, a computer readable storage medium and a processor. Wherein the method comprises the following steps: acquiring the question asking time of a user question; respectively matching the question time with a pre-configured robot service time and an answer service time to obtain a dialogue robot executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time; and outputting an answer corresponding to the user question by the dialogue robot executing the question-answer processing. The invention solves the technical problem that the dialogue robot in the related technology can not effectively provide question and answer services under the scene of providing different answers to the same question in different time periods.
Description
Technical Field
The invention relates to the technical field of man-machine interaction, in particular to a question-answering processing method, a question-answering processing device, a computer readable storage medium and a processor.
Background
The conventional intelligent dialogue robot system provides a full-period robot question-answer service, has been flexible in a scheduling and answer matching method for a robot, for example, the robot provides a 24-hour question-answer service throughout the day and supports giving thousands of answers according to user portrait tag matching. However, the requirements of users still cannot be met under the scene that users need to flexibly configure robots for providing services in different time periods and provide different answers to the same question in different time periods.
For the problem that the dialogue robot in the related art cannot effectively provide the question-answering service in the scene of providing different answers to the same question in different time periods, no effective solution has been proposed at present.
Disclosure of Invention
The embodiment of the invention provides a question and answer processing method, a question and answer processing device, a computer readable storage medium and a processor, which are used for at least solving the technical problem that a dialogue robot in the related technology cannot effectively provide question and answer services in a scene of providing different answers to the same question in different time periods.
According to an aspect of the embodiment of the present invention, there is provided a question-answering processing method, including: acquiring the question asking time of a user question; matching the question time with a pre-configured robot service time and an answer service time respectively to obtain a dialogue robot executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time; and outputting an answer corresponding to the user question by the dialogue robot executing the question-answering processing.
Optionally, acquiring a question time of the user question includes: acquiring server time associated with the user problem in the dialogue process, and marking the server time as question time of the user problem; or acquiring the question and answer time set by the input device, and marking the question and answer time as the question and answer time of the user question.
Optionally, before acquiring the question time of the user question, the method further includes: determining a user problem, wherein determining the user problem comprises: and acquiring the questioning content input in a preset input mode in the dialogue process, and extracting the user questions from the questioning content.
Optionally, before determining the user problem, the method further comprises: determining at least one dialogue robot performing a question-answer process; and configuring the robot service time and the answer service time of the at least one dialogue robot.
Optionally, matching the question time with a pre-configured robot service time and an answer service time respectively to obtain a dialogue robot executing question-answer processing in the robot service time and an answer corresponding to the user question in the answer service time, where the method includes: judging whether the questioning time is matched with the robot service time or not; determining the dialogue robot executing the question-answer processing in the robot service time under the condition that the question time is matched with the robot service time; after determining that the dialogue robot executing the question-answer processing within the robot service time, judging whether the question time is matched with the answer service time; and under the condition that the question asking time is matched with the answer service time, determining an answer corresponding to the user question in the answer service time.
Optionally, the answer corresponding to the user question takes the form of an output including at least one of: speech, image, text.
According to another aspect of the embodiment of the present invention, there is also provided a question-answering processing apparatus, including: the acquisition module is used for acquiring the question asking time of the user questions; the matching module is used for respectively matching the question time with the pre-configured robot service time and the answer service time to obtain a dialogue robot which executes question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time; and the output module is used for outputting answers corresponding to the user questions by the dialogue robot executing the question-answering processing.
Optionally, the matching module includes: the first judging unit is used for judging whether the questioning time is matched with the robot service time or not; a first determining unit configured to determine, in a case where the question time matches the robot service time, the dialogue robot that performs the question-answer process within the robot service time; a second judging unit configured to judge whether the question time matches the answer service time after determining that the dialogue robot performing the question-answer process within the robot service time; and the second determining unit is used for determining an answer corresponding to the user question in the answer service time under the condition that the question service time is matched with the answer service time.
According to another aspect of the embodiment of the present invention, there is further provided a computer readable storage medium, where the computer readable storage medium includes a stored program, and when the program runs, the device in which the computer readable storage medium is controlled to execute the question-answering method according to any one of the above methods.
According to another aspect of the embodiment of the present invention, there is further provided a processor, where the processor is configured to execute a program, and when the program is executed, perform any one of the above question-answering processing methods.
In the embodiment of the invention, the question time of the user question is acquired; matching the question time with a pre-configured robot service time and an answer service time respectively to obtain a dialogue robot executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time; the dialogue robot for executing the question and answer processing outputs the answer corresponding to the user question, the dialogue robot for executing the question and answer processing in the robot service time and the answer corresponding to the user question in the answer service time are obtained by matching the question time of the user question with the robot service time and the answer service time in sequence, and the dialogue robot outputs the answer corresponding to the user question, so that the purpose of providing corresponding question and answer service in the time dimension of the user question is achieved, the flexibility of the dialogue robot service is improved, the technical effect of improving the service quality of intelligent question and answer service is achieved, and the technical problem that the dialogue robot in the related art cannot effectively provide the question and answer service in the scene of providing different answers to the same question in different time periods is solved.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this application, illustrate embodiments of the invention and together with the description serve to explain the invention and do not constitute a limitation on the invention. In the drawings:
FIG. 1 is a flow chart of a question-answering processing method according to an embodiment of the present invention;
FIG. 2 is a flow chart of a question-answering processing method according to an alternative embodiment of the present invention;
fig. 3 is a schematic diagram of a question-answering processing apparatus according to an embodiment of the present invention.
Detailed Description
In order that those skilled in the art will better understand the present invention, a technical solution in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in which it is apparent that the described embodiments are only some embodiments of the present invention, not all embodiments. All other embodiments, which can be made by those skilled in the art based on the embodiments of the present invention without making any inventive effort, shall fall within the scope of the present invention.
It should be noted that the terms "first," "second," and the like in the description and the claims of the present invention and the above figures are used for distinguishing between similar objects and not necessarily for describing a particular sequential or chronological order. It is to be understood that the data so used may be interchanged where appropriate such that the embodiments of the invention described herein may be implemented in sequences other than those illustrated or otherwise described herein. Furthermore, the terms "comprises," "comprising," and "having," and any variations thereof, are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of steps or elements is not necessarily limited to those steps or elements expressly listed but may include other steps or elements not expressly listed or inherent to such process, method, article, or apparatus.
Example 1
According to an embodiment of the present invention, there is provided an embodiment of a question-answering processing method, it should be noted that the steps shown in the flowcharts of the drawings may be executed in a computer system such as a set of computer executable instructions, and that although a logical order is shown in the flowcharts, in some cases the steps shown or described may be executed in an order different from that herein.
Fig. 1 is a flowchart of a question-answering processing method according to an embodiment of the present invention, as shown in fig. 1, including the steps of:
step S102, acquiring the question asking time of a user question;
the user questions include, but are not limited to, a standard question, an extended question associated with the standard question, etc., wherein one standard question may be associated with one or more extended questions, e.g., the user question is a standard question "work time? "then its corresponding extension question may be" which time period is going to work? "? Is a point off duty? "etc. It should be noted that, whether a question is a standard question or an extended question related to the standard question, they are questions in the same meaning expressed by different expressions.
The question asking time of the user questions can be standard server time or question answering time set by the user. For example, for a user problem, server time is typically obtained from a server as the question time for the user problem; in addition, to meet the needs of the user, as the user thinks that the user problem is known in the morning 8:00 corresponding answers or evening 8:00, then the question time for the user question may be set to 8 in the morning: 00 or 8:00.
step S104, matching the question time with the pre-configured robot service time and the answer service time respectively to obtain a dialogue robot executing the question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time;
the robot service time is a time for the robot to execute the question-answering process, for example, the robot service time of the dialogue robot a is 8:00-18:00, the robot service time of the dialogue robot B is 18:00-24:00, and if the question-asking time of the user question is 9:00, the dialogue robot a can be obtained to execute the question-answering process; if the question asking time of the user question is 19:00, the conversation robot B can be obtained to execute the question answering process. Further, the answer service time of the conversation robot A is 8:00-18:00, the answer service time of the conversation robot B is 18:00-24:00, if the question asking time of the user questions is 9:00, the conversation robot A can be obtained to execute the question answering process, and the answers corresponding to the user questions are obtained within the answer service time of 8:00-18:00; if the question asking time of the user question is 19:00, the dialogue robot B can be obtained to execute the question answering process, and the answer corresponding to the user question is provided in the answer service time of 18:00-24:00.
It should be noted that, the service time of the robot is the working time of the dialogue robot, and the service time of the answer is the use time of the answer in the knowledge base, which is used for indicating the use time of the answer. The robot service time and the answer service time may be a specific time interval or one or more moments within the time interval.
Step S106, outputting answers corresponding to the user questions by the dialogue robot executing the question-answering processing.
Through the steps, the question time of the user question can be sequentially matched with the service time of the robot and the service time of the answer, so that the dialogue robot executing the question and answer processing in the service time of the robot and the answer corresponding to the user question in the answer service time are obtained, and the dialogue robot outputs the answer corresponding to the user question, so that the purpose of providing corresponding question and answer service in the time dimension of the user question is achieved, the flexibility of the dialogue robot service is improved, the technical effect of improving the service quality of the intelligent question and answer service is achieved, and the technical problem that the dialogue robot in the related art cannot effectively provide the question and answer service in the scene of providing different answers to the same question in different time periods is solved.
Optionally, acquiring a question time of the user question includes: acquiring server time associated with a user problem in a conversation process, and marking the server time as question time of the user problem; or, acquiring the question and answer time set by the input device, and marking the question and answer time as the question and answer time of the user question.
In an alternative embodiment, the question time of the user question may be obtained in various manners, for example, the server time may be used as the question time of the user question, the question answering time set by the user through the input device may be used as the question time of the user question, etc., and in the specific implementation, the question time of the user question is not limited to the above-mentioned manner. Through the implementation mode, the question and answer requirements of different users can be met.
Optionally, before acquiring the question time of the user question, the method further includes: determining a user problem, wherein determining the user problem comprises: and acquiring the questioning content input in the dialogue process through a preset input mode, and extracting user questions from the questioning content.
In an alternative embodiment, the preset input modes include, but are not limited to, text, voice, image, etc., and the question content input through the preset input modes in the dialogue process can be obtained, so that the user question is extracted from the question content. The user problem can be flexibly obtained in various modes through the embodiment.
Optionally, before determining the user problem, the method further comprises: determining at least one dialogue robot performing a question-answer process; at least one robot service time and answer service time of the conversation robot are configured.
In an alternative embodiment, the dialogue robots performing the question-answer process may be one or more, wherein each dialogue robot performing the question-answer process configures a corresponding robot service time and answer service time. When the number of dialogue robots performing the question-answer process is plural, the robot service time and the answer service time of each dialogue robot are respectively configured, wherein the ranges of the robot service time of each dialogue robot do not overlap, for example, the robot service time of the dialogue robot a is set to 7:00-10:00, the robot service time of the dialogue robot B is set to 10:00-12:00, the question-answer process is performed by the dialogue robot a in a time range of 7:00-12:00, and the question-answer process is performed by the dialogue robot B in a time period of 10:00 or later. By the aid of the method and the device, repetition of service time of different dialogue robots can be effectively avoided.
In addition, the knowledge base of each session robot is identical, wherein the knowledge base at least comprises user questions, answers corresponding to the user questions, and answer service time, for example, one user question may correspond to a plurality of answers, and the answer service time of each answer is different. It should be noted that the answer service time ranges of the same user question do not overlap. Thus, the same question asked at different times can be achieved in this way to get different answers.
Optionally, matching the question time with a pre-configured service time of the robot and an answer service time of the robot respectively to obtain a dialogue robot executing the question-answer processing in the service time of the robot and an answer corresponding to the user question in the answer service time, including: judging whether the questioning time is matched with the robot service time; determining a dialogue robot for executing question-answer processing in the service time of the robot under the condition that the question time is matched with the service time of the robot; after determining a dialogue robot that performs question-answer processing within a robot service time, judging whether the question time matches with the answer service time; and under the condition that the question asking time is matched with the answer service time, determining an answer corresponding to the user question in the answer service time.
In an alternative embodiment, the question time of the user question may be first matched with the pre-configured service time of the robot, to determine whether the question time matches with the service time of the robot, and if the question time matches with the service time of the robot, that is, if the question time of the user question is within the pre-configured service time of the robot, the dialogue robot performing the question-answer process may be screened out according to the service time of the robot, so as to determine the dialogue robot performing the question-answer process within the service time of the robot.
Further, the question time of the user question is matched with the preset answer service time, whether the question time is matched with the answer service time is judged, if the question time is matched with the answer service time, namely, the question time of the user question is within the preset answer service time, then the answer corresponding to the user question can be screened out within the answer service time, and the answer corresponding to the user question within the answer service time is determined.
By the method, the question asking time of the user question is matched with the service time of the robot and the service time of the answer, so that the answer corresponding to the question asking robot and the answer corresponding to the user question can be accurately and rapidly obtained.
Optionally, the answer corresponding to the user question takes the form of an output comprising at least one of: speech, image, text.
In an alternative embodiment, for the answer corresponding to the user question, a plurality of output forms may be adopted, for example, the answer corresponding to the user question may be output in a voice form, the answer corresponding to the user question may be output in an image form, the answer corresponding to the user question may be output in a text form, and in a specific implementation, at least one of the output forms may be adopted.
An alternative embodiment of the present invention will be described in detail below.
Fig. 2 is a flowchart of a question-answering processing method according to an alternative embodiment of the present invention, which supports flexible dispatch robots and provides a consultant with answers based on a current time by introducing a dimension of a service time for a dialogue robot and answers to questions, as shown in fig. 2, and comprises the following steps:
(1) The user sends the question and answer interface provided by the dialogue robot into the question and answer content of the user, and meanwhile, the server time when the user asks the question is obtained as the question and answer time of the user. This time will also be fed into the question-answer interface as one of the request parameters.
(2) The question and answer service is provided based on channels that the conversation robot has docked. The user inputs the questioning contents through a certain channel.
(3) The service time is configured for the answers of the robot and the knowledge in the knowledge base by the method. The service times between different robots cannot overlap. For example, in the case where the knowledge base of the A, B robot hitch is identical, the user question time is within the service time range of the a robot, then the a robot provides the question and answer service; and if the user question time is within the service time range of the robot B, the robot B provides question and answer service.
Under the same standard, the ranges cannot overlap when service time is configured for different answers. Although the same user question hits the same standard question at different times, different answers can be obtained by asking the same question at different times due to the fact that the service time is configured for the answer.
(4) Matching the user question time with the robot service time & answer service time can obtain the robot which provides the question and answer service for the user and the answer of the user question in the corresponding time range.
(5) The user obtains an answer.
It should be noted that, by adopting the dimension of adding service time to the dialogue robot and the question-answer knowledge answers, the dialogue robot can simulate the business-going and business-going actions of real people customer service, and simultaneously add the time dimension to the answers, and the combination of the two can satisfy the requirement that enterprise users provide the question-answer service which is flexibly configured based on time, thereby not only improving the flexibility of the dialogue robot service, but also improving the service quality of the customer service.
Example 2
According to another aspect of the embodiment of the present invention, there is also provided a question-answering processing apparatus, fig. 3 is a schematic diagram of a question-answering processing apparatus according to an embodiment of the present invention, as shown in fig. 3, including: an acquisition module 32, a matching module 34, and an output module 36. The question-answering processing device will be described in detail below.
An obtaining module 32, configured to obtain a question time of a user question; the matching module 34 is connected to the obtaining module 32, and is configured to match the question time with a pre-configured robot service time and an answer service time, so as to obtain a dialogue robot that executes the question-answer processing in the robot service time and an answer corresponding to the user question in the answer service time; and an output module 36 connected to the matching module 34, for outputting an answer corresponding to the user question by the dialogue robot performing the question-answer process.
It should be noted that each of the above modules may be implemented by software or hardware, for example, in the latter case, it may be implemented by: the above modules may be located in the same processor; and/or the above modules are located in different processors in any combination.
In the above embodiment, the question-answering processing device may sequentially match the question time of the user question with the service time of the robot and the service time of the answer to obtain the dialogue robot executing the question-answering processing in the service time of the robot and the answer corresponding to the user question in the answer service time, and the dialogue robot outputs the answer corresponding to the user question, thereby achieving the purpose of providing the corresponding question-answering service in the time dimension of the user question, improving the flexibility of the dialogue robot service, improving the technical effect of the service quality of the intelligent question-answering service, and further solving the technical problem that the dialogue robot in the related art cannot effectively provide the question-answering service in the scene of providing different answers to the same question in different time periods.
Here, the above-mentioned obtaining module 32, matching module 34 and output module 36 correspond to steps S102 to S106 in embodiment 1, and the above-mentioned modules are the same as examples and application scenarios implemented by the corresponding steps, but are not limited to those disclosed in embodiment 1.
Optionally, the matching module 34 includes: the first judging unit is used for judging whether the questioning time is matched with the service time of the robot; a first determination unit configured to determine a dialogue robot that performs a question-answer process within a robot service time, in a case where the question time matches the robot service time; a second judging unit for judging whether the question time is matched with the answer service time after determining the dialogue robot performing the question-answer process within the service time of the robot; and the second determining unit is used for determining an answer corresponding to the user question in the answer service time under the condition that the question service time is matched with the answer service time.
Optionally, the acquiring module 32 includes: the first acquisition unit is used for acquiring server time associated with the user problem in the dialogue process and marking the server time as the question time of the user problem; or, a second obtaining unit, configured to obtain the question-answer time set by the input device, and mark the question-answer time as the question-answer time of the user question.
Optionally, the apparatus further includes: the first determining module is configured to determine a user problem before acquiring a question time of the user problem, where the first determining module includes: the extraction unit is used for acquiring the questioning content input in the dialogue process in a preset input mode and extracting user questions from the questioning content.
Optionally, the apparatus further includes: a second determining module for determining at least one dialogue robot performing a question-answer process before determining a user question; and the configuration module is used for configuring the robot service time and the answer service time of at least one dialogue robot.
Optionally, the answer corresponding to the user question takes the form of an output including at least one of: speech, image, text.
Example 3
According to another aspect of the embodiment of the present invention, there is also provided a computer-readable storage medium, including a stored program, where the program, when run, controls a device in which the computer-readable storage medium is located to execute the question-answering method according to any one of the above.
Alternatively, in this embodiment, the above-mentioned computer-readable storage medium may be located in any one of the computer terminals in the computer terminal group in the computer network and/or in any one of the mobile terminals in the mobile terminal group, and the above-mentioned computer-readable storage medium includes a stored program.
Optionally, the computer readable storage medium is controlled to perform the following functions when the program is run: acquiring the question asking time of a user question; respectively matching the question time with a pre-configured robot service time and an answer service time to obtain a dialogue robot executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time; and outputting an answer corresponding to the user question by the dialogue robot executing the question-answer processing.
Example 4
According to another aspect of the embodiment of the present invention, there is also provided a processor for running a program, where the program executes the question-answer processing method of any one of the above.
The embodiment of the invention provides equipment, which comprises a processor, a memory and a program stored in the memory and capable of running on the processor, wherein the processor realizes the following steps when executing the program: acquiring the question asking time of a user question; respectively matching the question time with a pre-configured robot service time and an answer service time to obtain a dialogue robot executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time; and outputting an answer corresponding to the user question by the dialogue robot executing the question-answer processing.
The invention also provides a computer program product adapted to perform, when executed on a data processing device, a program initialized with the method steps of: acquiring the question asking time of a user question; respectively matching the question time with a pre-configured robot service time and an answer service time to obtain a dialogue robot executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time; and outputting an answer corresponding to the user question by the dialogue robot executing the question-answer processing.
The foregoing embodiment numbers of the present invention are merely for the purpose of description, and do not represent the advantages or disadvantages of the embodiments.
In the foregoing embodiments of the present invention, the descriptions of the embodiments are emphasized, and for a portion of this disclosure that is not described in detail in this embodiment, reference is made to the related descriptions of other embodiments.
In the several embodiments provided in the present application, it should be understood that the disclosed technology content may be implemented in other manners. The above-described embodiments of the apparatus are merely exemplary, and the division of the units, for example, may be a logic function division, and may be implemented in another manner, for example, a plurality of units or components may be combined or may be integrated into another system, or some features may be omitted, or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be through some interfaces, units or modules, or may be in electrical or other forms.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
In addition, each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in software functional units.
The integrated units, if implemented in the form of software functional units and sold or used as stand-alone products, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied essentially or in part or all of the technical solution or in part in the form of a software product stored in a storage medium, including instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a Read-Only Memory (ROM), a random access Memory (RAM, random Access Memory), a removable hard disk, a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The foregoing is merely a preferred embodiment of the present invention and it should be noted that modifications and adaptations to those skilled in the art may be made without departing from the principles of the present invention, which are intended to be comprehended within the scope of the present invention.
Claims (7)
1. A question-answering processing method, characterized by comprising:
determining a user problem, wherein determining the user problem comprises: acquiring questioning contents input through a preset input mode in a dialogue process, and extracting the user questions from the questioning contents;
acquiring the question asking time of a user question;
matching the question time with a pre-configured robot service time and an answer service time respectively to obtain a dialogue robot executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time, wherein the answer service time is the use time of the answer in a knowledge base and is used for indicating the use time of the answer;
outputting answers corresponding to the user questions by the dialogue robot executing the question-answering processing;
matching the question time with a pre-configured robot service time and an answer service time respectively to obtain a dialogue robot executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time, wherein the method comprises the following steps:
judging whether the questioning time is matched with the robot service time or not;
determining the dialogue robot executing the question-answer processing in the robot service time under the condition that the question time is matched with the robot service time;
after determining that the dialogue robot executing the question-answer processing within the robot service time, judging whether the question time is matched with the answer service time;
and under the condition that the question asking time is matched with the answer service time, determining an answer corresponding to the user question in the answer service time.
2. The method of claim 1, wherein obtaining a question time for a user question comprises:
acquiring server time associated with the user problem in the dialogue process, and marking the server time as question time of the user problem;
or,
and acquiring a question and answer time set through an input device, and marking the question and answer time as the question and answer time of the user question.
3. The method of claim 1, further comprising, prior to determining the user problem:
determining at least one dialogue robot performing a question-answer process;
and configuring the robot service time and the answer service time of the at least one dialogue robot.
4. A method according to any one of claims 1 to 3, wherein the answer to the user question takes the form of an output comprising at least one of: speech, image, text.
5. A question-answering processing apparatus, comprising:
a first determining module, configured to determine a user problem, where the first determining module includes: the extraction unit is used for acquiring the questioning content input in the dialogue process in a preset input mode and extracting user questions from the questioning content;
the acquisition module is used for acquiring the question asking time of the user questions;
the matching module is used for respectively matching the question time with a pre-configured robot service time and an answer service time to obtain a dialogue robot for executing question and answer processing in the robot service time and an answer corresponding to the user question in the answer service time, wherein the answer service time is the use time of an answer in a knowledge base and is used for indicating the use time of the answer;
the output module is used for outputting answers corresponding to the user questions by the dialogue robot executing the question-answering processing;
the matching module comprises:
the first judging unit is used for judging whether the questioning time is matched with the robot service time or not;
a first determining unit configured to determine, in a case where the question time matches the robot service time, the dialogue robot that performs the question-answer process within the robot service time;
a second judging unit configured to judge whether the question time matches the answer service time after determining that the dialogue robot performing the question-answer process within the robot service time;
and the second determining unit is used for determining an answer corresponding to the user question in the answer service time under the condition that the question service time is matched with the answer service time.
6. A computer-readable storage medium, characterized in that the computer-readable storage medium includes a stored program, wherein the program, when run, controls a device in which the computer-readable storage medium is located to execute the question-answering processing method according to any one of claims 1 to 4.
7. A processor for running a program, wherein the program runs on executing the question-answering processing method according to any one of claims 1 to 4.
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