CN113220497A - System abnormity alarm method, device, equipment and storage medium - Google Patents
System abnormity alarm method, device, equipment and storage medium Download PDFInfo
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Abstract
The embodiment of the invention discloses a system abnormity alarm method, a device, equipment and a storage medium, wherein the method comprises the following steps: acquiring a current task card carrying an alarm task, wherein the alarm task comprises abnormal information details of a target system and at least one task related person; sending the current task card to the at least one task related person; and updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time, wherein the updated task state is visible to the at least one task related person. The problem that the existing system abnormity alarming method is high in cost is solved.
Description
Technical Field
The embodiment of the invention relates to the field of computer programs, in particular to a system abnormity alarm method, a device, equipment and a storage medium.
Background
The existing system abnormity alarm method usually needs to develop corresponding alarm software so as to send the detected alarm information to a corresponding processor, so that the processor can process the corresponding alarm information in time. However, the development and maintenance cost of the alarm software is high, and the high cost of the development and maintenance of the alarm software also increases the cost of system maintenance, so that a plurality of enterprises and public institutions can bear heavy burden.
Therefore, the existing system abnormity alarming method has the problem of higher cost.
Disclosure of Invention
The embodiment of the invention provides a system abnormity alarm method, a device, equipment and a storage medium, which solve the problem of higher cost of the existing system abnormity alarm method.
In a first aspect, an embodiment of the present invention provides a system anomaly alarm method, where the method includes:
acquiring a current task card carrying an alarm task, wherein the alarm task comprises abnormal information details of a target system and at least one task related person;
sending the current task card to the at least one task related person;
and updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time, wherein the updated task state is visible to the at least one task related person.
In a second aspect, an embodiment of the present invention further provides a system anomaly alarm device, where the system anomaly alarm device includes:
the system comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is used for acquiring a current task card carrying an alarm task, and the alarm task comprises abnormal information details of a target system and at least one task related person;
the sending module is used for sending the current task card to the at least one task related person;
and the state updating module is used for updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time, and the updated task state is visible to the at least one task related person.
In a third aspect, an embodiment of the present invention further provides an electronic device, where the electronic device includes:
one or more processors;
storage means for storing one or more programs;
when executed by the one or more processors, cause the one or more processors to implement a system exception alert method as in any embodiment.
In a fourth aspect, the present invention further provides a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform the system anomaly alarm method according to any of the embodiments.
According to the technical scheme of the system abnormity warning method provided by the embodiment of the invention, a current task card carrying a warning task is obtained, and the warning task comprises the abnormity information details of a target system and at least one task associated person; sending the current task card to the at least one task related person; and updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time, wherein the updated task state is visible to at least one task related person. The alarm task is sent through the task card of the enterprise WeChat, so that the cost of system abnormal alarm is reduced, the timeliness of receiving the alarm task is improved, the task state is updated in real time, the updated task state is visible to all task related persons, and the processing efficiency and the monitoring efficiency of the alarm task are improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
FIG. 1 is a flowchart of a system anomaly alarm method according to an embodiment of the present invention;
fig. 2 is a block diagram of a system abnormality warning device according to a second embodiment of the present invention;
fig. 3 is a block diagram of an electronic device according to a third embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described through embodiments with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
Fig. 1 is a flowchart of a system anomaly alarm method according to an embodiment of the present invention. The technical scheme of the embodiment is suitable for the condition that the system abnormity alarm is realized through the micro trust card. The method can be executed by the system abnormity warning device provided by the embodiment of the invention, and the device can be realized in a software and/or hardware mode and is configured to be applied in a processor of the electronic equipment. The method specifically comprises the following steps:
s101, obtaining a current task card carrying an alarm task, wherein the alarm task comprises abnormal information details of a target system and at least one task related person.
The target system is any system with detection requirements of a user.
The abnormal information is used for describing the information of the target system abnormality in detail, so that a task handler can judge the reason of the system abnormality according to the details of the abnormal information.
Wherein the at least one task related person comprises at least one task handler. In actual use, a user can set according to requirements, for example, at least two task handlers are set, so that an alarm task can be received and processed in time; in one embodiment, the at least one task associator further comprises at least one task monitor, and the at least one task monitor finds the alarm task in time, and notifies a corresponding task handler, and the like.
And S102, sending the current task card to the at least one task related person.
Wherein, the task card is a notification format of the task message.
And sending the current task card to the at least one task related person, so that the at least one task related person can refer to the alarm task on the WeChat. Therefore, enterprises do not need to develop and maintain special alarm software, and operation and maintenance personnel do not need to install the special alarm software, and can complete the sending and receiving of alarm tasks through WeChat.
Any person in the at least one task related person can click on the message text of the current task card to enter an alarm processing flow page of the alarm task carried by the current task card, wherein the page comprises three identifiers, namely an identifier which indicates that the message text is not received and processed, an identifier which indicates a processing stage and an identifier which indicates that the message text is completed.
In one embodiment, after a current task card carrying an alarm task is acquired, the task type of the alarm task carried by the current task card is determined, and whether the task card carrying the alarm task of the same task type is sent within a preset time up to the current moment is determined; if the task card carrying the alarm task of the task type is not sent within the preset time from the current moment, sending the current task card to the at least one task related person; if the task card carrying the alarm task of the task type is sent within the preset time from the current moment, the sending operation of the current task card is suspended, and the current task card is sent to the at least one task related person when the preset time is up. Due to the arrangement of the preset time, the task cards carrying the alarm tasks of different task types can be relatively and uniformly sent to different task handlers, so that the task handlers responsible for the different alarm tasks can simultaneously handle the different alarm tasks, and the situation that the same task handler can simultaneously receive the task cards carrying the alarm tasks of the same task type within the same time period but cannot timely finish all the alarm tasks within a short time is prevented. Wherein the preset time period can be set by the user according to actual requirements, such as 30 minutes, 40 minutes or 1 hour.
Wherein the type of the alert task is preferably determined based on a preset abnormality information classification.
S103, according to the processing progress of the alarm task carried by the current task card detected in real time, the task state of the alarm task carried by the current task card is updated, and the updated task state is visible to at least one task related person.
In one embodiment, the processing progress of the alarm task carried by the current task card is detected in real time, if the alarm task is detected not to be processed within the preset time, the alarm task in the current task card is identified as finished, and the alarm task is notified to the at least one task related person in a voice mode, so that each alarm task is distributed to the corresponding task processing person, and each alarm task can be processed in time.
In one embodiment, the processing progress of the alarm task carried by the current task card is detected in real time, and when the alarm task is detected to be received by any task handler in the at least one task related person, the state of the alarm task is identified as 'processing' in the current task card; upon detecting the processing result of the alert task, the status of the alert task is identified as "completed" in the current task card. The real-time state of the alarm task in the current task card is visible to all people in the at least one task related person, so that the situation that a plurality of task handlers receive and process the same alarm task at the same time is facilitated, the task monitors can conveniently master the processing process of the alarm task in time, the management efficiency of the alarm task is improved, and meanwhile, the alarm processing process is real-time and transparent, and the alarm processing efficiency is improved.
In one embodiment, the processing progress of each alarm task is detected in real time, and when the condition that the identifier for indicating the receiving alarm task in the current task card is clicked is detected, the state of the alarm task of the current task card is identified as 'processing'; and when detecting that the mark used for indicating the completion of the task processing in the current task card is clicked, marking the state of the alarm task of the current task card as completed. The real-time state of the alarm task in the current task card is visible to all people in the at least one task related person, so that the situation that a plurality of task handlers receive and process the same alarm task at the same time is facilitated, the task monitors can conveniently master the processing process of the alarm task in time, the management efficiency of the alarm task is improved, the alarm processing process is real-time and transparent, and the alarm processing efficiency is improved.
In one embodiment, any of the at least one task associate may enter the alert task details by clicking on the current task card. After entering the alarm details, the alarm task can be directly received by clicking the identifier for indicating the receiving of the alarm task, or the alarm task can be distributed to another task processor by clicking the identifier for indicating the task distribution. Therefore, when the alarm task carried by the current task card is detected to be transferred to another task handler by any one of the at least one task related person, the another task handler is added to the at least one task related person, so that the state of the alarm task is visible to the another task handler; meanwhile, after the alarm task is distributed, if the task handler after distribution is detected to receive the alarm task, the alarm task of the current task card is marked as received; in addition, after the alarm task is allocated, the allocated operator can also perform task solicitation on the allocated task handler so as to improve the processing speed of the alarm task. The flexibility and the efficiency of processing the alarm tasks are improved through the re-distribution of the alarm tasks, so that the overstocked condition of the alarm tasks is avoided.
In one embodiment, the task handler of the alert task also needs to fill in alert processing information after completing the processing of the alert task. Therefore, when the alarm processing information of the alarm task carried by the current task card is detected, the current task card is controlled to output an identifier for indicating the completion of the task processing, and when the identifier is detected to be clicked, the state of the alarm task of the current task card is updated to be 'completed'. The alarm processing information preferably comprises an alarm reason and a processing strategy, and the alarm reason comprises but is not limited to at least one of a network reason, a service fault and a machine room fault.
In one embodiment, when an abnormal information modification request about an alarm task carried by a current task card is detected, abnormal information details of the alarm task carried by the current task card are modified according to the abnormal information modification request, so that a task handler can quickly and accurately locate a system fault corresponding to the alarm task, and the processing efficiency of the alarm task is improved. The abnormal information modification request can be initiated by a skilled technician, and aims to improve the speed of positioning the system fault and solving the system fault by a task handler.
In one embodiment, a user can check the processing details of the alarm tasks carried by all task cards at any time according to the alarm application, the processing result and the like in a monitoring management-dial testing-monitoring log board of the target system.
It can be understood that, in the embodiment, the sending of the alarm task and the state updating of each link of the alarm task are completed based on the task card, and the updated states are visible to all task related persons, so that the alarm closed loop of the alarm task is completed.
According to the technical scheme of the system abnormity warning method provided by the embodiment of the invention, a current task card carrying a warning task is obtained, and the warning task comprises the abnormity information details of a target system and at least one task associated person; sending the current task card to the at least one task related person; and updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time, wherein the updated task state is visible to at least one task related person. The alarm task is sent through the task card of the enterprise WeChat, so that the cost of system abnormal alarm is reduced, the timeliness of receiving the alarm task is improved, the task state is updated in real time, the updated task state is visible to all task related persons, and the processing efficiency and the monitoring efficiency of the alarm task are improved.
Example two
Fig. 2 is a block diagram of a system abnormality warning device according to an embodiment of the present invention. The device is used for executing the system abnormity warning method provided by any embodiment, and the device can be implemented by software or hardware.
The device includes:
the system comprises an acquisition module 11, a processing module and a processing module, wherein the acquisition module is used for acquiring a current task card carrying an alarm task, and the alarm task comprises abnormal information details of a target system and at least one task related person;
a sending module 12, configured to send the current task card to the at least one task related person;
and the state updating module 13 is configured to update the task state of the alarm task carried by the current task card according to the processing process of the alarm task carried by the current task card detected in real time, where the updated task state is visible to the at least one task related person.
Optionally, the sending module 12 is configured to determine a task type of the alarm task carried by the current task card; and if the task card carrying the alarm task of the task type is not sent within the preset time from the current moment, sending the current task card to the at least one task related person.
Optionally, the sending module 12 is further configured to suspend the sending operation of the current task card if the task card carrying the alarm task of the task type has been sent within a preset time up to the current time, and send the task card to the at least one task related person when the preset time is reached.
Optionally, the state updating module 13 is configured to detect a processing procedure of an alarm task carried by the current task card in real time, identify, in the current task card, the alarm task as "ended" if it is detected that the alarm task is not processed within a preset time, and notify, in a voice form, the at least one task related person of the alarm task.
Optionally, the state updating module 13 is configured to detect a processing process of an alarm task carried by the current task card in real time, and identify a state of the alarm task carried by the current task card as "processing" when it is detected that the alarm task is received by any task handler of the at least one task related person;
and when the processing result of the alarm task is detected, marking the state of the alarm task of the current task card as completed.
Optionally, the status updating module 13 is configured to, when it is detected that the alarm task carried by the current task card is forwarded to another task handler by any one of the at least one task related person, add the another task handler to the at least one task related person;
and when detecting that the alarm task carried by the current task card is received by the other task handler, identifying the alarm task of the current task card as 'processing in progress'.
Optionally, the device further includes a modification module, where the modification module is configured to modify, according to an abnormal information modification request of the current task card, the abnormal details of the alarm task carried by the current task card when the abnormal information modification request of the current task card is detected.
According to the technical scheme of the system abnormity warning device provided by the embodiment of the invention, the current task card carrying the warning task is obtained through the obtaining module, and the warning task comprises the abnormity information details of the target system and at least one task related person; sending the current task card to the at least one task related person through a sending module; and updating the task state of the alarm task carried by the current task card through a state updating module according to the processing progress of the alarm task carried by the current task card detected in real time, wherein the updated task state is visible to at least one task related person. The alarm task is sent through the enterprise WeChat task card, so that the cost of system abnormal alarm is reduced, the timeliness of receiving the alarm task is improved, the task state updated in real time and the latest state visible to all task correlators are improved, and the processing efficiency and the monitoring efficiency of the alarm task are improved.
The system abnormity warning device provided by the embodiment of the invention can execute the system abnormity warning method provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method.
EXAMPLE III
Fig. 3 is a schematic structural diagram of an electronic device according to a third embodiment of the present invention, as shown in fig. 3, the electronic device includes a processor 201, a memory 202, an input device 203, and an output device 204; the number of the processors 201 in the device may be one or more, and one processor 201 is taken as an example in fig. 3; the processor 201, the memory 202, the input device 203 and the output device 204 in the apparatus may be connected by a bus or other means, and fig. 3 illustrates the connection by a bus as an example.
The memory 202 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal, and the like. Further, the memory 202 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some examples, the memory 202 may further include memory located remotely from the processor 201, which may be connected to the device over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof.
The input device 203 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function controls of the apparatus.
The output device 204 may include a display device such as a display screen, for example, of a user terminal.
Example four
Embodiments of the present invention also provide a storage medium containing computer-executable instructions, which when executed by a computer processor, are configured to perform a system anomaly alerting method, the method including:
acquiring a current task card carrying an alarm task, wherein the alarm task comprises abnormal information details of a target system and at least one task related person;
sending the current task card to the at least one task related person;
and updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time, wherein the updated task state is visible to the at least one task related person.
Of course, the storage medium provided by the embodiment of the present invention contains computer-executable instructions, and the computer-executable instructions are not limited to the operations of the method described above, and may also perform related operations in the system anomaly alarm method provided by any embodiment of the present invention.
From the above description of the embodiments, it is obvious for those skilled in the art that the present invention can be implemented by software and necessary general hardware, and certainly, can also be implemented by hardware, but the former is a better embodiment in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, where the computer software product may be stored in a computer-readable storage medium, such as a floppy disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a FLASH Memory (FLASH), a hard disk or an optical disk of a computer, and includes several instructions to enable a computer device (which may be a personal computer, a server, or a network device) to execute the system abnormality alarm method according to the embodiments of the present invention.
It should be noted that, in the embodiment of the system abnormality warning device, the included units and modules are only divided according to functional logic, but are not limited to the above division, as long as the corresponding functions can be realized; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.
It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.
Claims (10)
1. A system abnormity warning method is characterized by comprising the following steps:
acquiring a current task card carrying an alarm task, wherein the alarm task comprises abnormal information details of a target system and at least one task related person;
sending the current task card to the at least one task related person;
and updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time, wherein the updated task state is visible to the at least one task related person.
2. The method of claim 1, wherein sending the current task card to the at least one task associate comprises:
determining the task type of the alarm task carried by the current task card;
and if the task card carrying the alarm task of the task type is not sent within the preset time from the current moment, sending the current task card to the at least one task related person.
3. The method of claim 2, wherein after determining the task type of the alarm task carried by the current task card, further comprising:
and if the task card carrying the alarm task of the task type is sent within the preset time from the current moment, stopping the sending operation of the current task card, and sending the task card to the at least one task related person when the preset time is up.
4. The method according to claim 1, wherein the updating the task state of the alarm task carried by the current task card according to the real-time detected processing progress of the alarm task carried by the current task card comprises:
and detecting the processing progress of the alarm task carried by the current task card in real time, identifying the alarm task as finished in the current task card if the alarm task is detected not to be processed within the preset time, and notifying the at least one task related person of the alarm task in a voice mode.
5. The method according to claim 1, wherein the at least one task related person includes at least one task handler, and the updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time includes: detecting the processing progress of the alarm task carried by the current task card in real time, and marking the state of the alarm task carried by the current task card as 'processing' when detecting that the alarm task is received by any task handler in the at least one task associated person;
and when the processing result of the alarm task is detected, marking the state of the alarm task of the current task card as completed.
6. The method according to claim 1, wherein the at least one task related person includes at least one task handler, and the updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time includes:
when the alarm task carried by the current task card is detected to be transferred to another task handler by any one of the at least one task related person, adding the another task handler to the at least one task related person;
and when detecting that the alarm task carried by the current task card is received by the other task handler, identifying the alarm task of the current task card as 'processing in progress'.
7. The method of claim 1, further comprising:
and when the abnormal information modification request of the current task card is detected, modifying the abnormal details of the alarm task carried by the current task card according to the abnormal information modification request.
8. A system anomaly alarm device, comprising:
the system comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is used for acquiring a current task card carrying an alarm task, and the alarm task comprises abnormal information details of a target system and at least one task related person;
the sending module is used for sending the current task card to the at least one task related person;
and the state updating module is used for updating the task state of the alarm task carried by the current task card according to the processing progress of the alarm task carried by the current task card detected in real time, and the updated task state is visible to the at least one task related person.
9. An electronic device, characterized in that the electronic device comprises:
one or more processors;
storage means for storing one or more programs;
when executed by the one or more processors, cause the one or more processors to implement the system exception alert method of any one of claims 1-7.
10. A storage medium containing computer-executable instructions for performing the system anomaly alerting method of any one of claims 1-7 when executed by a computer processor.
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| CN102496088A (en) * | 2011-12-14 | 2012-06-13 | 河北省电力公司通信中心 | Method for improving executive force of power communication overhaul core flow |
| EP2819070A1 (en) * | 2013-06-27 | 2014-12-31 | Orange | Method for updating a project task board database |
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