CN113159603A - Taxi service dynamic examination and evaluation system - Google Patents
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Abstract
The invention discloses a taxi service dynamic examination and evaluation system, which comprises: the system comprises vehicle-mounted equipment, portable RFID authorization and authentication equipment, a back-end data center, a financial institution payment service system and mobile payment equipment, wherein data exchange is carried out among the equipment in a wireless communication mode. The vehicle-mounted equipment can collect driver information, realize man-machine interaction, install a front-end application system and display the running information of the application system, and can update the two-dimensional code according to the stroke dynamic state for passengers to pay and evaluate, so that the evaluation data collection is completed. The rear-end data center can uniformly manage and analyze the vehicle, the driver, the service card and the evaluation data, and the service of the taxi is reflected through the scoring and checking result. The invention avoids the phenomena of repeated malicious evaluation or good evaluation of taxi drivers, and plays the roles of examination and supervision.
Description
Technical Field
The invention relates to the technical field of taxi service, in particular to a dynamic assessment system for taxi service.
Background
With the improvement of living standard of people, taxi traveling has become an important mode for daily traveling of people in cities. However, the service evaluation methods of taxis are not uniform, and no dynamic, objective, fair and fair taxi service evaluation and assessment system is established at present. On one hand, a taxi driver is used as a main responsible party of taxi driving service, and the intention of improving the taxi service is not strong, even the taxi driver has low-level service; on the other hand, passengers cannot objectively evaluate or supervise complaints about the current taxi service condition, which is one of the important reasons for the low service level of the national taxis. Although the individual regions adopt forms such as supervision codes for supervision and evaluation, the supervision and assessment mode is not timely, and the objective justice of the service condition evaluation system is influenced by the fact that passengers perform malicious evaluation for many times or taxi drivers make good comments by themselves, so that a set of justice and objective dynamic taxi service condition assessment system is urgently needed to be established.
In order to further improve a taxi service evaluation and assessment system and bring convenience to passengers to objectively evaluate or supervise complaints on taxi service conditions, a taxi service dynamic evaluation and assessment system is researched.
Disclosure of Invention
Aiming at the defects of the prior art, the invention provides a taxi service dynamic assessment and evaluation system.
In order to solve the technical problems, the technical scheme adopted by the invention is as follows: a taxi service dynamic assessment and evaluation system comprises: the system comprises vehicle-mounted equipment, portable RFID authorization and authentication equipment, a back-end data center, a financial institution payment service system and mobile payment equipment;
the vehicle-mounted equipment comprises a payment and evaluation complaint dynamic two-dimensional code management unit;
the portable RFID authorization and authentication device comprises an RFID authentication and password management unit;
the back-end data center comprises a service card management unit, a vehicle management unit, a complaint management unit and a score assessment unit;
the mobile payment equipment comprises a code scanning payment and evaluation complaint unit;
the vehicle-mounted equipment, the portable RFID authorization and authentication equipment, the mobile payment equipment, the rear-end data center and the financial institution payment service system are in data transmission in a wireless communication mode; and data transmission is carried out between the back-end data center and the financial institution payment service system in an internet + VPN or special line mode.
The RFID authentication and password management unit on the portable RFID authentication device realizes the identification and the authentication of the RFID label on the vehicle-mounted device and writes the authentication result into the back-end data center; after receiving the authorization authentication result, the back-end data center manages the information by adopting the service card management unit, collects vehicle data from the taxi service system through the vehicle management unit, and associates the vehicle data with the information of the owner of the vehicle;
the owner information specifically refers to the name of the owner, the type of the enterprise, the operating range, the economic property and the validity period of the license.
The payment and evaluation complaint dynamic two-dimensional code management unit of the vehicle-mounted equipment provides dynamically-changed two-dimensional code information; the passengers scan the two-dimensional code information provided by the vehicle-mounted equipment through the code scanning payment and evaluation complaint unit on the mobile payment equipment to complete code scanning payment and evaluation complaint; the code scanning payment and evaluation complaint unit sends the information of code scanning payment to a financial institution payment service system through a back-end data center, and the financial institution payment service system processes the code scanning payment business of passengers; the code scanning payment and evaluation complaint unit completes evaluation and complaint of taxi service in a form of passenger input and sends evaluation and complaint information to a back-end data center;
the complaint management unit of the back-end data center receives the evaluation and complaint information sent by the code scanning payment and evaluation complaint unit of the mobile payment equipment, surveys and deals according to the contents of the evaluation and complaint, and feeds back the handling result to the scoring and evaluating unit of the back-end data center; the scoring and assessing unit performs scoring and assessing according to the evaluation of the passenger on the taxi current service and the handling result of the complaint management unit, and reflects the service of the taxi according to the scoring and assessing result.
The back-end data center also comprises a driver management unit used for inputting, editing and deleting driver information; and finishing the binding and unbinding work of the driver information, the vehicle information and the service card information according to the management requirements.
The dynamically changed two-dimension code information is a dynamic online payment and evaluation complaint two-dimension code generated according to an authorization authentication result passed by the portable RFID authorization authentication equipment, the two-dimension code is generated only once in one trip, the code can be paid once and evaluated or complained once, and when the two-dimension code is invalid after the next trip is finished, a new two-dimension code is generated immediately after the next trip is started.
The service card management unit realizes the functions of inputting, editing and deleting the information of the service cards, and one card is used for the passenger to evaluate or complain about the service condition of the taxi driver.
The vehicle-mounted equipment further comprises a face unlocking unit, a camera is used for shooting a picture of a driver for filing and checking, and starting unlocking of the vehicle-mounted equipment is completed. The archive can be stored in a storage unit in the vehicle-mounted equipment or uploaded to a back-end data center through a wireless network for storage.
The vehicle-mounted equipment further comprises a split screen management unit which divides a screen of the display into a left split screen and a right split screen, wherein the left split screen is used for displaying application software loaded on the vehicle-mounted equipment, and the right split screen is used for displaying a picture and a name of a driver and displaying a two-dimensional code for online payment and evaluation complaints.
The vehicle-mounted equipment further comprises a meter interface unit used for acquiring the travel time, the mileage and the price of the meter.
The vehicle-mounted equipment further comprises a service travel information interface unit which is used for acquiring travel list information of the network car booking software, wherein the travel list information comprises travel time, mileage and price.
The vehicle-mounted equipment further comprises a voiceprint interaction unit, wherein the voiceprint interaction unit is used for man-machine interaction, can intelligently identify commands of a driver, has a machine learning function, learns and executes voice commands of the driver, refuses to accept other people to issue the commands, and ensures that the terminal operates correctly.
The vehicle-mounted equipment further comprises an assessment interface unit which is used for providing the user with the data for remotely obtaining the assessment and the assessment of the taxi service.
Adopt the produced beneficial effect of above-mentioned technical scheme to lie in:
1. the dynamic assessment and evaluation system for taxi service provided by the invention is convenient for passengers to scan dynamic two-dimensional codes on seats by using mobile payment equipment, call in small programs of code scanning payment and evaluation complaint units, and carry out payment settlement or evaluation complaint on current trips. The dynamic assessment and evaluation system avoids the phenomena of repeated malicious evaluation or good evaluation of taxi drivers, and not only plays an assessment role, but also plays a supervision role.
2. The vehicle-mounted equipment in the assessment and evaluation system can collect driver information, realize man-machine interaction, install a front-end application system, display the running information of the application system, update the two-dimensional code according to the stroke dynamic state, allow passengers to pay and evaluate and complete the collection of evaluation data.
Drawings
FIG. 1 is a schematic structural diagram of a taxi service dynamic assessment and evaluation system in an embodiment of the invention;
FIG. 2 is a diagram illustrating the arrangement of modules in the system according to an embodiment of the present invention;
1-vehicle-mounted equipment; 2-a portable RFID authorization authentication device; 3-a back-end data center; 4-a wireless data transmission network; 5-a mobile payment device; 6- -financial institution payment service system; 7- -Internet + VPN or data private line.
Detailed Description
The following detailed description of embodiments of the present invention is provided in connection with the accompanying drawings and examples. The following examples are intended to illustrate the invention but are not intended to limit the scope of the invention.
As shown in fig. 1, the taxi service dynamic assessment and evaluation system in this embodiment is as follows: the system comprises vehicle-mounted equipment 1, portable RFID authorization and authentication equipment 2, a back-end data center 3, a financial institution payment service system 6 and mobile payment equipment 5;
in this embodiment, the arrangement of unit modules in each device is as shown in fig. 2.
The vehicle-mounted equipment 1 comprises a payment and evaluation complaint dynamic two-dimensional code management unit;
the portable RFID authorization and authentication device 2 comprises an RFID authentication and password management unit;
the back-end data center 3 comprises a service card management unit, a vehicle management unit, a complaint management unit and a score assessment unit;
the mobile payment device 5 comprises a code scanning payment and evaluation complaint unit;
the vehicle-mounted equipment 1, the portable RFID authorization and authentication equipment 2, the mobile payment equipment 5, the rear-end data center 3 and the financial institution payment service system 6 are in data transmission in a wireless communication 4 mode; and data transmission is carried out between the back-end data center and the financial institution payment service system in a mode of Internet + VPN or a data special line 7.
The RFID authentication and password management unit on the portable RFID authentication device 2 realizes the identification and the authentication of the RFID label on the vehicle-mounted device 1, and writes the authentication result into the rear-end data center 3; after receiving the authorization authentication result, the rear-end data center 3 manages the information by adopting the service card management unit, collects vehicle data from the taxi service system through the vehicle management unit, and associates the vehicle data with information of the owner of the vehicle;
the owner information specifically refers to the name of the owner, the type of the enterprise, the operating range, the economic property, the valid period of the license and the like.
The payment and evaluation complaint dynamic two-dimensional code management unit of the vehicle-mounted equipment 1 provides dynamically-changed two-dimensional code information; the passenger scans the two-dimensional code information provided by the vehicle-mounted equipment 1 through the code scanning payment and evaluation complaint unit on the mobile payment equipment 5 to complete code scanning payment and evaluation complaint; the code scanning payment and evaluation complaint unit sends the information of code scanning payment to the financial institution payment service system 6 through the back-end data center 3, and the financial institution payment service system 6 processes the code scanning payment business of passengers; the code scanning payment and evaluation complaint unit completes evaluation and complaint of taxi service in a form of passenger input, and sends evaluation and complaint information to a back-end data center 3;
the complaint management unit of the back-end data center 3 receives the evaluation and complaint information sent by the code scanning payment and evaluation complaint unit of the mobile payment equipment 5, performs investigation and transaction according to the contents of the evaluation and complaint, and feeds back the transaction result to the score assessment unit of the back-end data center 3; the scoring and assessing unit performs scoring and assessing according to the evaluation of the passenger on the taxi current service and the handling result of the complaint management unit, and reflects the service of the taxi according to the scoring and assessing result.
The back end data center 3 also comprises a driver management unit for inputting, editing and deleting driver information; and finishing the binding and unbinding work of the driver information, the vehicle information and the service card information according to the management requirements.
The dynamically changed two-dimension code information is a dynamic online payment and evaluation complaint two-dimension code generated according to an authorization authentication result passed by the portable RFID authorization authentication device 2, the code is generated only once in one trip, the code can be paid once and evaluated or complained once, and when the two-dimension code is invalid after the next trip is finished, a new two-dimension code is generated immediately after the next trip is started.
The service card management unit realizes the functions of inputting, editing and deleting the information of the service cards, and one card is used for the passenger to evaluate or complain about the service condition of the taxi driver. The service card takes the RFID electronic tag of the vehicle-mounted equipment as a unique identifier, and cloning and copying are avoided. The service card is uniquely bound with the vehicle, and driver information can be bound according to management requirements.
The vehicle-mounted equipment 1 further comprises a face unlocking unit, a camera is used for shooting a picture of a driver for filing and checking, and starting unlocking of the vehicle-mounted equipment is completed. The archive can be stored in a storage unit in the vehicle-mounted equipment or uploaded to a back-end data center through a wireless network for storage.
The vehicle-mounted equipment 1 further comprises a split screen management unit which divides a screen of the display into a left split screen and a right split screen, wherein the left split screen is used for displaying application software loaded on the vehicle-mounted equipment, and the right split screen is used for displaying a picture and a name of a driver and displaying a two-dimensional code for online payment and evaluation complaints.
The vehicle-mounted device 1 further comprises a meter interface unit for acquiring the travel time, mileage and price of a meter.
The vehicle-mounted equipment 1 further comprises a service travel information interface unit which is used for acquiring travel list information of the network car booking software, wherein the travel list information comprises travel time, mileage and price.
The vehicle-mounted equipment 1 further comprises a voiceprint interaction unit, wherein the voiceprint interaction unit is used for man-machine interaction, can intelligently identify commands of a driver, has a machine learning function, learns and executes voice commands of the driver, refuses to accept other people to issue the commands, and ensures that the terminal operates correctly.
The vehicle-mounted equipment 1 further comprises an assessment interface unit which is used for providing the user with the data for remotely obtaining the assessment and the assessment of the taxi service.
In this embodiment, the vehicle-mounted device 1 can be commercialized as an intelligent vehicle-mounted terminal, and is integrated with a wireless communication module, a passive RFID tag module, a camera module, an audio acquisition and playing module, and a display module. The code scanning payment and evaluation complaint unit runs in a small program mode, and after a passenger scans a code, the corresponding small program is called to complete payment, and then an evaluation or complaint interface is popped up. The data transmission network of wireless communication adopts 3/4/5G technology networking of mobile communication company, and can adopt public network or VPDN networking. And data transmission between the front-end vehicle-mounted equipment and the rear-end data center is carried, wherein the data transmission comprises video, audio and text information. The back-end data center can adopt a self-building or renting cloud data center mode. The data center is provided with network equipment, information safety equipment, a server, an operating system, a database, middleware and data storage equipment and is used for deploying the back-end application of the taxi service dynamic assessment and evaluation application system.
When the system works normally, firstly, a worker needs to carry the portable RFID authorization and authentication device 2, reads the RFID code of the vehicle-mounted device 1 installed on a taxi, performs password management and authorization authentication, and allows the device to be accessed into the system to operate normally.
Then, after a driver starts a vehicle, the vehicle-mounted device 1 is automatically powered on and started, the face unlocking unit starts to work, the unlocking is carried out after face authentication is finished, the split-screen management unit is started in a background service mode, split-screen management of the screen is finished, and the screen is divided into a conventional APP operation area, a digital clock area, a driver information area and a dynamic two-dimensional code area. The conventional APP usually runs network car booking software, navigation software, telephone software and the like, a digital clock area displays the current time so as to be convenient for a driver and passengers to check the time, a driver information area displays the image, the name and the supervision number of the current driver, and a dynamic two-dimensional code area displays a dynamic two-dimensional code for paying and evaluating complaints. Meanwhile, a meter interface unit, a service journey information interface unit, a voiceprint interaction unit, an assessment interface unit and a payment and assessment complaint dynamic two-dimensional code management unit are all started in a background service form, the meter interface unit acquires the current state, journey, time, mileage and price information of the meter, and the service journey information interface unit acquires the current journey, time, mileage and price information from network taxi appointment software; the assessment interface unit remotely acquires the relevant information of the vehicle, the service card and the driver from a data center at the rear end; the payment and evaluation complaint dynamic two-dimensional code management unit generates a payment and evaluation complaint dynamic two-dimensional code of the current journey according to the information, the code is invalid immediately after the journey is finished and the payment is finished, and a new two-dimensional code is dynamically generated after the next journey is started; the voiceprint interaction unit helps a driver to perform voice interaction with the intelligent service terminal device, realizes functions of opening and closing a common APP, adjusts the sound size and the screen brightness, and performs answering or calling operation, so that the driver can quickly operate the device in driving.
Finally, after the passenger takes the bus, the dynamic two-dimensional code can be conveniently scanned by the mobile phone on the seat, a small program of a code scanning payment and evaluation complaint unit is called, and payment settlement or evaluation complaint is carried out on the current journey. The evaluation complaints can be made during the journey or after the payment is completed. The payment needs to be made when the taxi completes the trip and generates the final price information. When the payment is carried out, the financial institution payment service system is required to be called to complete the payment operation.
Claims (10)
1. A taxi service dynamic assessment and evaluation system is characterized by comprising: the system comprises vehicle-mounted equipment, portable RFID authorization and authentication equipment, a back-end data center, a financial institution payment service system and mobile payment equipment;
the vehicle-mounted equipment comprises a payment and evaluation complaint dynamic two-dimensional code management unit;
the portable RFID authorization and authentication device comprises an RFID authentication and password management unit;
the back-end data center comprises a service card management unit, a vehicle management unit, a complaint management unit and a score assessment unit;
the mobile payment equipment comprises a code scanning payment and evaluation complaint unit;
the vehicle-mounted equipment, the portable RFID authorization and authentication equipment, the mobile payment equipment, the rear-end data center and the financial institution payment service system are in data transmission in a wireless communication mode; data transmission is carried out between the back-end data center and the financial institution payment service system in an internet + VPN or special line mode;
the RFID authentication and password management unit on the portable RFID authentication device realizes the identification and the authentication of the RFID label on the vehicle-mounted device and writes the authentication result into the back-end data center; after receiving the authorization authentication result, the back-end data center manages the information by adopting the service card management unit, collects vehicle data from the taxi service system through the vehicle management unit, and associates the vehicle data with the information of the owner of the vehicle;
the payment and evaluation complaint dynamic two-dimensional code management unit of the vehicle-mounted equipment provides dynamically-changed two-dimensional code information; the passengers scan the two-dimensional code information provided by the vehicle-mounted equipment through the code scanning payment and evaluation complaint unit on the mobile payment equipment to complete code scanning payment and evaluation complaint; the code scanning payment and evaluation complaint unit sends the information of code scanning payment to a financial institution payment service system through a back-end data center, and the financial institution payment service system processes the code scanning payment business of passengers; the code scanning payment and evaluation complaint unit completes evaluation and complaint of taxi service in a form of passenger input and sends evaluation and complaint information to a back-end data center;
the complaint management unit of the back-end data center receives the evaluation and complaint information sent by the code scanning payment and evaluation complaint unit of the mobile payment equipment, surveys and deals according to the contents of the evaluation and complaint, and feeds back the handling result to the scoring and evaluating unit of the back-end data center; the scoring and assessing unit performs scoring and assessing according to the evaluation of the passenger on the taxi current service and the handling result of the complaint management unit, and reflects the service of the taxi according to the scoring and assessing result.
2. The taxi service dynamic assessment and evaluation system according to claim 1, wherein the back-end data center further comprises a driver management unit for entering, editing and deleting driver information; and finishing the binding and unbinding work of the driver information, the vehicle information and the service card information according to the management requirements.
3. The system for dynamically assessing and evaluating taxi services according to claim 1, wherein the dynamically changing two-dimensional code information is a dynamic online payment and complaint evaluation two-dimensional code generated for the current trip according to an authorization and authentication result passed by the portable RFID authorization and authentication device, the two-dimensional code is generated only once for one trip, the code can be paid only once and can be evaluated or complained only once, and when the two-dimensional code fails after the next trip is finished, a new two-dimensional code is generated immediately after the next trip is started.
4. The system for dynamically assessing and evaluating taxi services according to claim 1, wherein the service card management unit is used for realizing functions of inputting, editing and deleting information of service cards, and one card is used for each taxi for passengers to assess or complain about service conditions of taxi drivers.
5. The system for dynamically assessing and evaluating taxi services according to claim 1, wherein the vehicle-mounted device further comprises a human face unlocking unit, a camera is used for shooting pictures of a driver, the pictures are filed for future reference, and the vehicle-mounted device is unlocked after being started.
6. The system for dynamically assessing and evaluating taxi services according to claim 1, wherein the vehicle-mounted device further comprises a split screen management unit for splitting a screen of the display into a left split screen and a right split screen, the left split screen is used for displaying application software loaded on the vehicle-mounted device, and the right split screen is used for displaying a picture and a name of a driver and displaying an online payment and evaluation complaint two-dimensional code.
7. The system of claim 1, wherein the vehicle-mounted device further comprises a taximeter interface unit for obtaining travel time, mileage and price of a taximeter.
8. The system for assessing dynamic taxi service of claim 1, wherein the vehicle-mounted device further comprises a service journey information interface unit, and the service journey information interface unit is used for acquiring journey information of the network taxi appointment software, wherein the journey information comprises journey time, mileage and price.
9. The system for dynamically assessing and evaluating taxi services according to claim 1, wherein the vehicle-mounted device further comprises a voiceprint interaction unit, wherein the voiceprint interaction unit is used for man-machine interaction, can intelligently recognize commands of a driver, has a machine learning function, learns and executes voice commands of the driver, refuses to accept other people to issue the commands, and ensures that the terminal operates correctly.
10. The taxi service dynamic assessment and evaluation system according to claim 1, wherein the vehicle-mounted device further comprises an assessment and evaluation interface unit for providing a user with data for remotely obtaining taxi service assessment and evaluation.
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| CN103198651A (en) * | 2013-04-03 | 2013-07-10 | 黑龙江大学 | Taxi real-time supervision and control system based on wireless radio frequency identification (RFID) |
| CN105575106A (en) * | 2015-12-28 | 2016-05-11 | 南京通用电器有限公司 | Taxi calling and electronic payment system |
| CN107274060A (en) * | 2017-05-11 | 2017-10-20 | 厦门卫星定位应用股份有限公司 | The tax services evaluation method gathered based on Quick Response Code |
| CN207082217U (en) * | 2017-07-27 | 2018-03-09 | 郝戌意 | One kind hires out taxi intelligent monitoring system |
| CN208351514U (en) * | 2018-05-10 | 2019-01-08 | 郑州天迈科技股份有限公司 | Driver's evaluation system based on public transport ERP data |
| CN112200968A (en) * | 2020-09-07 | 2021-01-08 | 汉海信息技术(上海)有限公司 | Code scanning payment method and device, electronic equipment and storage medium |
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