CN113139117A - Intelligent service system based on scene and intention recognition - Google Patents
Intelligent service system based on scene and intention recognition Download PDFInfo
- Publication number
- CN113139117A CN113139117A CN202010062411.9A CN202010062411A CN113139117A CN 113139117 A CN113139117 A CN 113139117A CN 202010062411 A CN202010062411 A CN 202010062411A CN 113139117 A CN113139117 A CN 113139117A
- Authority
- CN
- China
- Prior art keywords
- user
- service
- scene
- information
- intention
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000005516 engineering process Methods 0.000 claims abstract description 26
- 230000008447 perception Effects 0.000 claims description 3
- 238000000034 method Methods 0.000 description 11
- 230000004048 modification Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 241000238558 Eucarida Species 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000012216 screening Methods 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9535—Search customisation based on user profiles and personalisation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/16—Sound input; Sound output
- G06F3/162—Interface to dedicated audio devices, e.g. audio drivers, interface to CODECs
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0224—Discounts or incentives, e.g. coupons or rebates based on user history
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V20/00—Scenes; Scene-specific elements
- G06V20/10—Terrestrial scenes
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06V—IMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
- G06V40/00—Recognition of biometric, human-related or animal-related patterns in image or video data
- G06V40/10—Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands
- G06V40/16—Human faces, e.g. facial parts, sketches or expressions
- G06V40/172—Classification, e.g. identification
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- Databases & Information Systems (AREA)
- General Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- Human Computer Interaction (AREA)
- Multimedia (AREA)
- Health & Medical Sciences (AREA)
- Business, Economics & Management (AREA)
- Data Mining & Analysis (AREA)
- Computational Linguistics (AREA)
- General Health & Medical Sciences (AREA)
- Finance (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Strategic Management (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Mathematical Physics (AREA)
- Artificial Intelligence (AREA)
- General Business, Economics & Management (AREA)
- Marketing (AREA)
- Economics (AREA)
- Oral & Maxillofacial Surgery (AREA)
- Entrepreneurship & Innovation (AREA)
- Game Theory and Decision Science (AREA)
- Acoustics & Sound (AREA)
- User Interface Of Digital Computer (AREA)
Abstract
An intelligent service system based on scene and intention recognition comprises the following working steps: dividing service sets aiming at different scenes; aiming at different scenes, a common service set is established and provided by cooperating with a scene party for the user to use; automatically identifying the identity of the user and the scene where the user is located by utilizing an identity and scene identification technology; the system screens a specific service set according to the scene where the user is located; the system identifies a user intent; the system matches the service set and the user intention to recommend the best matching service; the system matches the user related information according to the user identity information, the time information and the place information; the system directly gives the expected result of the user according to the service and the required parameters. In the invention, the system presets a common service set for a user aiming at different scenes; the system quickly screens the service for the user by matching the intention with the service set; the system automatically identifies scenes and voice direct calling service, reduces the use cost of the user and improves the user thoughts.
Description
Technical Field
The invention relates to the field of intelligent service systems, in particular to an intelligent service system based on scene and intention identification.
Background
In the prior art, more and more intelligent devices are used, such as a small love sound box, a small sound box and the like, and some intelligent operations are common, such as calling a siri to a certain person in an address list through an iPhone, playing music through an Amazon echo sound box and the like.
However, the existing techniques are only directed to very limited general scenarios. Service presetting and screening are not carried out aiming at the scene; the existing technology generally cannot directly reach the service, and in most cases, user intervention is required, such as: the Xiaoai sound box, the Xiaodu sound box and the like can give reference options according to the inquiry, but cannot directly reach the service.
Disclosure of Invention
Objects of the invention
In order to solve the technical problems in the background art, the invention provides an intelligent service system based on scene and intention recognition, which can automatically recognize scenes and realize voice direct calling service, reduce the use cost of users and improve the thoughts of the users.
(II) technical scheme
In order to solve the problems, the invention provides an intelligent service system based on scene and intention identification, which comprises the following working steps:
s1: dividing a service set aiming at different scenes, and closely combining the service set with the scenes;
s2: aiming at different scenes, a common service set is established and provided by cooperating with a scene party for the user to use;
s3: automatically identifying the identity of the user and the scene where the user is located by utilizing an identity and scene identification technology;
s4: the system screens a specific service set according to the scene where the user is located;
s5: the system identifies a user intent;
s6: the system matches the service set and the user intention to recommend the best matching service;
s7: the system matches the user related information and other parameter information required by the service according to the user identity information, the time information and the place information;
s8: the system calls the service according to the service and the required parameters thereof, and directly gives the expected result of the user.
Preferably, the system acquires the identity information of the person by using a face snapshot recognition technology or a biological recognition technology.
Preferably, the system acquires the current position information by using a signal acquisition technology and a positioning technology.
Preferably, the system acquires the scene information by using an environment perception technology and a computer vision analysis technology.
In the invention, the identity and the scene of the user are identified by using a relevant sensor, a camera, a wireless signal receiver and an AI technology, and the potential intention of the user is presumed; the system presets a common service set for a user aiming at different scenes; the system quickly screens the service for the user by matching the intention with the service set; the system automatically identifies scenes and voice direct calling service, reduces the use cost of the user and improves the user thoughts.
In the invention, the service is divided and provided aiming at a specific scene, and the service using scene, the using object and the using boundary are all controllable, so that the method has better implementability; the system provides scene service in a mode of cooperating with the scene party, and is more easily supported by the scene party; the system identifies the user intention aiming at a specific scene, so that the system is more accurate and efficient; the system can more easily acquire the information of service dependence aiming at a specific scene, and can more easily achieve a direct service result.
Drawings
Fig. 1 is a schematic flow chart of an intelligent service system based on scene and intention recognition according to the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention will be described in further detail with reference to the accompanying drawings in conjunction with the following detailed description. It should be understood that the description is intended to be exemplary only, and is not intended to limit the scope of the present invention. Moreover, in the following description, descriptions of well-known structures and techniques are omitted so as to not unnecessarily obscure the concepts of the present invention.
As shown in fig. 1, the intelligent service system based on scene and intention recognition provided by the present invention includes the following working steps:
s1: dividing a service set aiming at different scenes, and closely combining the service set with the scenes;
s2: aiming at different scenes, a common service set is established and provided by cooperating with a scene party for the user to use;
s3: automatically identifying the identity of the user and the scene where the user is located by utilizing an identity and scene identification technology;
s4: the system screens a specific service set according to the scene where the user is located;
s5: the system identifies a user intent;
s6: the system matches the service set and the user intention to recommend the best matching service;
s7: the system matches the user related information and other parameter information required by the service according to the user identity information, the time information and the place information;
s8: the system calls the service according to the service and the required parameters thereof, and directly gives the expected result of the user.
In the invention, the identity and the scene of the user are identified by using a relevant sensor, a camera, a wireless signal receiver and an AI technology, and the potential intention of the user is presumed; the system presets a common service set for a user aiming at different scenes; the system quickly screens the service for the user by matching the intention with the service set; the system automatically identifies scenes and voice direct calling service, reduces the use cost of the user and improves the user thoughts.
In the invention, the service is divided and provided aiming at a specific scene, and the service using scene, the using object and the using boundary are all controllable, so that the method has better implementability; the system provides scene service in a mode of cooperating with the scene party, and is more easily supported by the scene party; the system identifies the user intention aiming at a specific scene, so that the system is more accurate and efficient; the system can more easily acquire the information of service dependence aiming at a specific scene, and can more easily achieve a direct service result.
In an alternative embodiment, the system uses face snapshot recognition techniques or biometric recognition techniques to obtain the identity information of the person.
In an alternative embodiment, the system uses signal acquisition techniques as well as positioning techniques to obtain current location information.
In an alternative embodiment, the system utilizes environment-aware techniques and computer vision analysis techniques to obtain the location information.
Example (b):
s11: dividing different service sets aiming at different scenes, and providing corresponding services through cooperation with scene parties;
s12: the method comprises the following steps of acquiring the identity of a person (which can be other biological identification technologies) by utilizing biological identification technologies such as face snapshot identification and the like, acquiring the current position (which can be different from an active and passive positioning technology) by utilizing a signal acquisition and positioning technology, acquiring the scene (which can be different from an active and passive technology) by utilizing an environment perception and computer vision analysis technology, and acquiring four elements of a person, time, place and scene by adding time information;
s13: understanding the intention of a user through voice recognition and text input in combination with a language model;
s14: common services are provided for different scenes (such as airports, shopping malls, department stores, railway stations, hospitals and the like), such as: parking service, payment service, navigation service, shop searching service, coupon service, marketing activity participating service and the like in a commercial scene;
s15: automatically matching the best service for the user by combining the provided service, the user intention and the four elements;
s16: the service is called up in a one-key mode according to the matching result, the operation complexity is reduced, and the use experience of a user is improved;
s17: under the condition that the user intention and the four elements are partially lost, the possibly favorite services can be matched for the user according to partial knowledge;
s18: especially, the scene service aiming at a specific scene and the automatic service matching technology according to the scene and intention, such as the differentiated service automatic matching and calling under the scenes of airports, markets, department stores, railway stations, hospitals and the like, and the expected result is directly given according to the parameter information required by the service, such as the user identity, the time, the place and the like.
It is to be understood that the above-described embodiments of the present invention are merely illustrative of or explaining the principles of the invention and are not to be construed as limiting the invention. Therefore, any modification, equivalent replacement, improvement and the like made without departing from the spirit and scope of the present invention should be included in the protection scope of the present invention. Further, it is intended that the appended claims cover all such variations and modifications as fall within the scope and boundaries of the appended claims or the equivalents of such scope and boundaries.
Claims (4)
1. An intelligent service system based on scene and intention recognition is characterized by comprising the following working steps:
s1: dividing a service set aiming at different scenes, and closely combining the service set with the scenes;
s2: aiming at different scenes, a common service set is established and provided by cooperating with a scene party for the user to use;
s3: automatically identifying the identity of the user and the scene where the user is located by utilizing an identity and scene identification technology;
s4: the system screens a specific service set according to the scene where the user is located;
s5: the system identifies a user intent;
s6: the system matches the service set and the user intention to recommend the best matching service;
s7: the system matches the user related information and other parameter information required by the service according to the user identity information, the time information and the place information;
s8: the system calls the service according to the service and the required parameters thereof, and directly gives the expected result of the user.
2. The intelligent service system based on scene and intention recognition of claim 1, wherein the system utilizes face snapshot recognition technology or biometric recognition technology to obtain the identity information of the person.
3. The intelligent service system based on scene and intention recognition of claim 1, wherein the system utilizes signal acquisition technology and positioning technology to obtain the current position information.
4. The intelligent service system based on scene and intention recognition of claim 1, wherein the system utilizes environment perception technology and computer vision analysis technology to obtain the information of the scene.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010062411.9A CN113139117A (en) | 2020-01-20 | 2020-01-20 | Intelligent service system based on scene and intention recognition |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010062411.9A CN113139117A (en) | 2020-01-20 | 2020-01-20 | Intelligent service system based on scene and intention recognition |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN113139117A true CN113139117A (en) | 2021-07-20 |
Family
ID=76809653
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202010062411.9A Pending CN113139117A (en) | 2020-01-20 | 2020-01-20 | Intelligent service system based on scene and intention recognition |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN113139117A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113610566A (en) * | 2021-07-22 | 2021-11-05 | 浙江惠瀜网络科技有限公司 | Intelligent recommendation method based on airport customer portrait and service scene |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106096576A (en) * | 2016-06-27 | 2016-11-09 | 陈包容 | A kind of Intelligent Service method of robot |
| US20180211187A1 (en) * | 2015-09-21 | 2018-07-26 | Chigoo Interactive Technology Co., Ltd. | Mobile service terminal, mobile service system and data processing method for airport services |
| CN110673497A (en) * | 2019-09-25 | 2020-01-10 | 北京爱接力科技发展有限公司 | Household intelligent service operating system, control method thereof and intelligent robot |
-
2020
- 2020-01-20 CN CN202010062411.9A patent/CN113139117A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20180211187A1 (en) * | 2015-09-21 | 2018-07-26 | Chigoo Interactive Technology Co., Ltd. | Mobile service terminal, mobile service system and data processing method for airport services |
| CN106096576A (en) * | 2016-06-27 | 2016-11-09 | 陈包容 | A kind of Intelligent Service method of robot |
| CN110673497A (en) * | 2019-09-25 | 2020-01-10 | 北京爱接力科技发展有限公司 | Household intelligent service operating system, control method thereof and intelligent robot |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113610566A (en) * | 2021-07-22 | 2021-11-05 | 浙江惠瀜网络科技有限公司 | Intelligent recommendation method based on airport customer portrait and service scene |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US10869177B2 (en) | Methods and systems for establishing and maintaining presence information of neighboring bluetooth devices | |
| US9959885B2 (en) | Method for user context recognition using sound signatures | |
| US10245732B2 (en) | Reception system and reception method | |
| CN105657537A (en) | Video editing method and device | |
| CN108540755B (en) | Identity recognition method and device | |
| CN110457882B (en) | Identity recognition preprocessing and identity recognition method and system | |
| CN106128478B (en) | Voice broadcast method and device | |
| US10674545B2 (en) | Connection establishment method and device | |
| US20200015040A1 (en) | Location-based wireless tracking | |
| US10354295B2 (en) | Reception system and reception method | |
| CN102368844A (en) | Processing method for incoming call of mobile terminal and apparatus thereof | |
| CN103596172A (en) | User information protection method, device and system | |
| US9955306B1 (en) | Communication between vehicles | |
| CN113128437A (en) | Identity recognition method and device, electronic equipment and storage medium | |
| US20140088965A1 (en) | Associating and locating mobile stations based on speech signatures | |
| CN113139117A (en) | Intelligent service system based on scene and intention recognition | |
| CN104484817A (en) | Advertising information processing method, advertising business server and system | |
| CN104394258B (en) | The method and apparatus that contact method change to communication object is handled | |
| CN107018502B (en) | Short message identification method and device | |
| CN106454781B (en) | Method and device for identifying source of communication message | |
| CN106332003A (en) | Tourism service system based on GIS and GPS | |
| CN106506822A (en) | Working mode switching method, device and wearable device | |
| CN111209769A (en) | Identity authentication system and method, electronic device, and storage medium | |
| CN104680783A (en) | Fixed car booking terminal | |
| KR20150101488A (en) | service device providing advertisement based on object recognition, user equipment receiving advertisement based on object recognition, system and method for providing advertisement based on object recognition and computer readable medium having computer program recorded therefor |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20210720 |